HONDA PILOT 2022

Complete listing of complaints and recalls for this vehicle

130
Complaints
11
Recalls

Complaints & Recalls

130 Complaints 11 Recalls

Official Safety Recalls - Important!

11 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Honda (american Honda Motor Co.)
NHTSA Campaign: 24V064000 SAFETY RECALL
750.1K Vehicles Affected
Recall Date: Feb 1, 2024
Safety Issue:

Honda (American Honda Motor Co.) is recalling certain 2020-2022 Pilot, Accord, Civic sedan, HR-V, Odyssey, 2020 Civic coupe, Fit, 2021-2022 Civic hatchback, 2021 Civic Type R, Insight, 2020-2021 CR-V, CR-V Hybrid, Passport, Ridgeline, Accord Hybrid, 2020 Acura MDX, 2022 Acura MDX, 2020-2022 Acura RDX, and 2020-2021 Acura TLX vehicles. The front passenger seat weight sensor may crack and short circuit, failing to suppress the air bag as intended.

Potential Risk:
An air bag that deploys unintentionally during a crash can increase the risk of injury.
FREE Recall Solution:
Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed March 28, 2024, and October 18, 2024. This is a phased recall. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for these recalls are XHP and VHQ.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local HONDA dealer to schedule your FREE recall repair.
Manufacturer: HONDA
Mfg Campaign: XHP, VHQ
Notice Date: Mar 28, 2024
Recall Date: Feb 1, 2024
Honda (american Honda Motor Co.)
NHTSA Campaign: 23V458000 SAFETY RECALL
124.1K Vehicles Affected
Recall Date: Jun 29, 2023
Safety Issue:

Honda (American Honda Motor Co.) is recalling certain 2020-2021 Civic, 2020-2023 Ridgeline, 2021-2023 Passport, 2021-2022 Pilot, and 2020 Acura MDX vehicles. The tie rod fastener that connects the brake booster and the brake master cylinder may have been improperly assembled during manufacturing, which can cause the brake master cylinder to separate from the booster assembly.

Potential Risk:
Brake master cylinder separation can cause a loss of brake function and increase the risk of a crash.
FREE Recall Solution:
Dealers will inspect and repair the brake booster assembly as necessary, free of charge. Owner notification letters were mailed August 7, 2023. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are VEU, AEV, and ZET.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local HONDA dealer to schedule your FREE recall repair.
Manufacturer: HONDA
Mfg Campaign: VEU, AEV, ZET
Notice Date: Aug 7, 2023
Recall Date: Jun 29, 2023
Honda (american Honda Motor Co.)
NHTSA Campaign: 23V431000 SAFETY RECALL
1.2M Vehicles Affected
Recall Date: Jun 15, 2023
Safety Issue:

Honda (American Honda Motor Co.) is recalling certain 2018-2023 Odyssey, 2019-2022 Pilot, and 2019-2023 Passport vehicles. Due to a faulty Media Oriented Systems Transport (MOST) communication coaxial cable connector, the rearview camera image may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Potential Risk:
A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.
FREE Recall Solution:
Dealers will replace the MOST cable harness and install a straightening cover over the vehicle cable connector, free of charge. Owner notification letters were mailed July 24, 2023. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are EEL, ZEM, and SFC.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local HONDA dealer to schedule your FREE recall repair.
Manufacturer: HONDA
Mfg Campaign: EEL, ZEM, SFC
Notice Date: Jul 24, 2023
Recall Date: Jun 15, 2023

Consumer Complaints

130 Complaints
Honda (american Honda Motor Co.)
Campaign: 11570788 Other
Feb 8, 2024
Defect Description:

LANE DEPARTURE: BLIND SPOT DETECTION

Potential Consequences:

Something with the brakes and the car performing it’s safety measures when unnecessary It hesitate

Corrective Action:

Something with the brakes and the car performing it’s safety measures when unnecessary It hesitate

Additional Notes:

Something with the brakes and the car performing it’s safety measures when unnecessary It hesitate

Manufacturer: HONDA
Mfg Campaign: 11570788
Notice Date: Feb 8, 2024
Recall Date: Feb 8, 2024
Honda (american Honda Motor Co.)
Campaign: 11570788 Other
Feb 8, 2024
Defect Description:

LANE DEPARTURE: ASSIST

Potential Consequences:

Something with the brakes and the car performing it’s safety measures when unnecessary It hesitate

Corrective Action:

Something with the brakes and the car performing it’s safety measures when unnecessary It hesitate

Additional Notes:

Something with the brakes and the car performing it’s safety measures when unnecessary It hesitate

Manufacturer: HONDA
Mfg Campaign: 11570788
Notice Date: Feb 8, 2024
Recall Date: Feb 8, 2024
Honda (american Honda Motor Co.)
Campaign: 11570048 Other
Feb 5, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

I have a 2022 Honda Pilot Sport that has recently been fixed from a recall. I have supporting documentation regarding the fixes that I will attach here. I use this car for Turo so it is currently unlisted but if I get this cleared then my vehicle will be relisted again. The VIN and date is all included in the PDF files attached.

Corrective Action:

I have a 2022 Honda Pilot Sport that has recently been fixed from a recall. I have supporting documentation regarding the fixes that I will attach here. I use this car for Turo so it is currently unlisted but if I get this cleared then my vehicle will be relisted again. The VIN and date is all included in the PDF files attached.

Additional Notes:

I have a 2022 Honda Pilot Sport that has recently been fixed from a recall. I have supporting documentation regarding the fixes that I will attach here. I use this car for Turo so it is currently unlisted but if I get this cleared then my vehicle will be relisted again. The VIN and date is all included in the PDF files attached.

Manufacturer: HONDA
Mfg Campaign: 11570048
Notice Date: Feb 5, 2024
Recall Date: Feb 5, 2024
Honda (american Honda Motor Co.)
Campaign: 11568168 Other
Jan 27, 2024
Defect Description:

SERVICE BRAKES

Potential Consequences:

My brakes don’t working properly I feel a vibration when I brake and I have been close to colliding with vehicles and the emergency brake does not respond

Corrective Action:

My brakes don’t working properly I feel a vibration when I brake and I have been close to colliding with vehicles and the emergency brake does not respond

Additional Notes:

My brakes don’t working properly I feel a vibration when I brake and I have been close to colliding with vehicles and the emergency brake does not respond

Manufacturer: HONDA
Mfg Campaign: 11568168
Notice Date: Jan 27, 2024
Recall Date: Jan 27, 2024
Honda (american Honda Motor Co.)
Campaign: 11568168 Other
Jan 27, 2024
Defect Description:

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Potential Consequences:

My brakes don’t working properly I feel a vibration when I brake and I have been close to colliding with vehicles and the emergency brake does not respond

Corrective Action:

My brakes don’t working properly I feel a vibration when I brake and I have been close to colliding with vehicles and the emergency brake does not respond

Additional Notes:

My brakes don’t working properly I feel a vibration when I brake and I have been close to colliding with vehicles and the emergency brake does not respond

Manufacturer: HONDA
Mfg Campaign: 11568168
Notice Date: Jan 27, 2024
Recall Date: Jan 27, 2024
Honda (american Honda Motor Co.)
Campaign: 11556771 Other
Nov 25, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Vehicle was slowing down for a stoplight on freeway frontage road and the vehicle died. It would not try to start or allow the vehicle be put into neutral. Dealer replaced battery

Corrective Action:

Vehicle was slowing down for a stoplight on freeway frontage road and the vehicle died. It would not try to start or allow the vehicle be put into neutral. Dealer replaced battery

Additional Notes:

Vehicle was slowing down for a stoplight on freeway frontage road and the vehicle died. It would not try to start or allow the vehicle be put into neutral. Dealer replaced battery

Manufacturer: HONDA
Mfg Campaign: 11556771
Notice Date: Nov 25, 2023
Recall Date: Nov 25, 2023
Honda (american Honda Motor Co.)
Campaign: 11556708 Other
Nov 24, 2023
Defect Description:

TIRES

Potential Consequences:

CONTINENTAL CROSS CONTACT LX SPORT 245/50 R 20 102H M.S. RADIAL TUBELESS Vehicle was parked after a ride on Thu 11/23 with no problems. Vehicle was parked in a apartment lot with no issues previous night. Next day morning on 11/24, Rear Passenger tire is deflated fully with no air. Upon checking there are 2 cracks observed on the sidewall of the tire with no air left. There was no accident or any sidewall curb hit at all. Tires are faulty and the same issues have been observed with previous recalls with the same brand and model/size [XXX]

Corrective Action:

CONTINENTAL CROSS CONTACT LX SPORT 245/50 R 20 102H M.S. RADIAL TUBELESS Vehicle was parked after a ride on Thu 11/23 with no problems. Vehicle was parked in a apartment lot with no issues previous night. Next day morning on 11/24, Rear Passenger tire is deflated fully with no air. Upon checking there are 2 cracks observed on the sidewall of the tire with no air left. There was no accident or any sidewall curb hit at all. Tires are faulty and the same issues have been observed with previous recalls with the same brand and model/size [XXX]

Additional Notes:

CONTINENTAL CROSS CONTACT LX SPORT 245/50 R 20 102H M.S. RADIAL TUBELESS Vehicle was parked after a ride on Thu 11/23 with no problems. Vehicle was parked in a apartment lot with no issues previous night. Next day morning on 11/24, Rear Passenger tire is deflated fully with no air. Upon checking there are 2 cracks observed on the sidewall of the tire with no air left. There was no accident or any sidewall curb hit at all. Tires are faulty and the same issues have been observed with previous recalls with the same brand and model/size [XXX]

Manufacturer: HONDA
Mfg Campaign: 11556708
Notice Date: Nov 24, 2023
Recall Date: Nov 24, 2023
Honda (american Honda Motor Co.)
Campaign: 11547584 Other
Oct 1, 2023
Defect Description:

STRUCTURE:BODY

Potential Consequences:

Used tje remote to open the rear power lift gate and the rear window shattered. There was no damage to the window or any other issues prior to it happening.

Corrective Action:

Used tje remote to open the rear power lift gate and the rear window shattered. There was no damage to the window or any other issues prior to it happening.

Additional Notes:

Used tje remote to open the rear power lift gate and the rear window shattered. There was no damage to the window or any other issues prior to it happening.

Manufacturer: HONDA
Mfg Campaign: 11547584
Notice Date: Oct 1, 2023
Recall Date: Oct 1, 2023
Honda (american Honda Motor Co.)
Campaign: 11547584 Other
Oct 1, 2023
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

Used tje remote to open the rear power lift gate and the rear window shattered. There was no damage to the window or any other issues prior to it happening.

Corrective Action:

Used tje remote to open the rear power lift gate and the rear window shattered. There was no damage to the window or any other issues prior to it happening.

Additional Notes:

Used tje remote to open the rear power lift gate and the rear window shattered. There was no damage to the window or any other issues prior to it happening.

Manufacturer: HONDA
Mfg Campaign: 11547584
Notice Date: Oct 1, 2023
Recall Date: Oct 1, 2023
Honda (american Honda Motor Co.)
Campaign: 11545521 Other
Sep 19, 2023
Defect Description:

SERVICE BRAKES

Potential Consequences:

The brake pedal is unusually soft/spongey. Brakes does not engage until pedal travels further impairing vehicle's ability to make a prompt emergent stop and increasing the risk of a crash or injury. The dealer could not verify or confirm the problem on two occasions. However, the dealer never inspected the brake master cylinder connection to the brake booster assembly; the vehicle was not determined a subject of the NHTSA Safety Recall 23E-040 or/and NHTSA Safety Recall 23V-458. The problem first appeared on 02/03/2023 and was reported to the dealer on 02/04/2023 before the issuance of these two safety recalls mentioned above. No warning lamps, messages or other symptoms of the problem prior to the failure other than the aforementioned unusual brake pedal softness. The subject vehicle is available for inspection.

Corrective Action:

The brake pedal is unusually soft/spongey. Brakes does not engage until pedal travels further impairing vehicle's ability to make a prompt emergent stop and increasing the risk of a crash or injury. The dealer could not verify or confirm the problem on two occasions. However, the dealer never inspected the brake master cylinder connection to the brake booster assembly; the vehicle was not determined a subject of the NHTSA Safety Recall 23E-040 or/and NHTSA Safety Recall 23V-458. The problem first appeared on 02/03/2023 and was reported to the dealer on 02/04/2023 before the issuance of these two safety recalls mentioned above. No warning lamps, messages or other symptoms of the problem prior to the failure other than the aforementioned unusual brake pedal softness. The subject vehicle is available for inspection.

Additional Notes:

The brake pedal is unusually soft/spongey. Brakes does not engage until pedal travels further impairing vehicle's ability to make a prompt emergent stop and increasing the risk of a crash or injury. The dealer could not verify or confirm the problem on two occasions. However, the dealer never inspected the brake master cylinder connection to the brake booster assembly; the vehicle was not determined a subject of the NHTSA Safety Recall 23E-040 or/and NHTSA Safety Recall 23V-458. The problem first appeared on 02/03/2023 and was reported to the dealer on 02/04/2023 before the issuance of these two safety recalls mentioned above. No warning lamps, messages or other symptoms of the problem prior to the failure other than the aforementioned unusual brake pedal softness. The subject vehicle is available for inspection.

Manufacturer: HONDA
Mfg Campaign: 11545521
Notice Date: Sep 19, 2023
Recall Date: Sep 19, 2023
Honda (american Honda Motor Co.)
Campaign: 11544136 Other
Sep 12, 2023
Defect Description:

BACK OVER PREVENTION

Potential Consequences:

The contact owns a 2022 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V431000 (Back Over Prevention) however, the dealer was unable to set a recall appointment until the end of the month. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact was recently in reverse (R) backing up an alley at 3 MPH when the rear view camera failed. The contact crashed into a concrete bollard and dented the rear left fender behind the rear left wheel well. The manufacturer was not made aware of the issue. The failure mileage was approximately 20,000. Parts distribution disconnect.

Corrective Action:

The contact owns a 2022 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V431000 (Back Over Prevention) however, the dealer was unable to set a recall appointment until the end of the month. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact was recently in reverse (R) backing up an alley at 3 MPH when the rear view camera failed. The contact crashed into a concrete bollard and dented the rear left fender behind the rear left wheel well. The manufacturer was not made aware of the issue. The failure mileage was approximately 20,000. Parts distribution disconnect.

Additional Notes:

The contact owns a 2022 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V431000 (Back Over Prevention) however, the dealer was unable to set a recall appointment until the end of the month. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact was recently in reverse (R) backing up an alley at 3 MPH when the rear view camera failed. The contact crashed into a concrete bollard and dented the rear left fender behind the rear left wheel well. The manufacturer was not made aware of the issue. The failure mileage was approximately 20,000. Parts distribution disconnect.

Manufacturer: HONDA
Mfg Campaign: 11544136
Notice Date: Sep 12, 2023
Recall Date: Sep 12, 2023
Honda (american Honda Motor Co.)
Campaign: 11535628 Other
Jul 31, 2023
Defect Description:

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Potential Consequences:

Vehicle repeatedly has applied emergency braking in situations where it should not have been applied. Generally, the problem is most likely to occur on two-lane roads with oncoming traffic and a bend to the right as viewed as I am driving. This has also occurred, to a lesser extent, on the highway when a car immediately in front slows and changes lanes to the right (as would be done to exit the highway). In this case, it seems like the system is too slow to recognize that the vehicle has changed lanes.

Corrective Action:

Vehicle repeatedly has applied emergency braking in situations where it should not have been applied. Generally, the problem is most likely to occur on two-lane roads with oncoming traffic and a bend to the right as viewed as I am driving. This has also occurred, to a lesser extent, on the highway when a car immediately in front slows and changes lanes to the right (as would be done to exit the highway). In this case, it seems like the system is too slow to recognize that the vehicle has changed lanes.

Additional Notes:

Vehicle repeatedly has applied emergency braking in situations where it should not have been applied. Generally, the problem is most likely to occur on two-lane roads with oncoming traffic and a bend to the right as viewed as I am driving. This has also occurred, to a lesser extent, on the highway when a car immediately in front slows and changes lanes to the right (as would be done to exit the highway). In this case, it seems like the system is too slow to recognize that the vehicle has changed lanes.

Manufacturer: HONDA
Mfg Campaign: 11535628
Notice Date: Jul 31, 2023
Recall Date: Jul 31, 2023
Honda (american Honda Motor Co.)
Campaign: 11535628 Other
Jul 31, 2023
Defect Description:

FORWARD COLLISION AVOIDANCE: WARNINGS

Potential Consequences:

Vehicle repeatedly has applied emergency braking in situations where it should not have been applied. Generally, the problem is most likely to occur on two-lane roads with oncoming traffic and a bend to the right as viewed as I am driving. This has also occurred, to a lesser extent, on the highway when a car immediately in front slows and changes lanes to the right (as would be done to exit the highway). In this case, it seems like the system is too slow to recognize that the vehicle has changed lanes.

Corrective Action:

Vehicle repeatedly has applied emergency braking in situations where it should not have been applied. Generally, the problem is most likely to occur on two-lane roads with oncoming traffic and a bend to the right as viewed as I am driving. This has also occurred, to a lesser extent, on the highway when a car immediately in front slows and changes lanes to the right (as would be done to exit the highway). In this case, it seems like the system is too slow to recognize that the vehicle has changed lanes.

Additional Notes:

Vehicle repeatedly has applied emergency braking in situations where it should not have been applied. Generally, the problem is most likely to occur on two-lane roads with oncoming traffic and a bend to the right as viewed as I am driving. This has also occurred, to a lesser extent, on the highway when a car immediately in front slows and changes lanes to the right (as would be done to exit the highway). In this case, it seems like the system is too slow to recognize that the vehicle has changed lanes.

Manufacturer: HONDA
Mfg Campaign: 11535628
Notice Date: Jul 31, 2023
Recall Date: Jul 31, 2023
Honda (american Honda Motor Co.)
Campaign: 11535630 Other
Jul 31, 2023
Defect Description:

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Potential Consequences:

On hilly/curving section of interstate highway in West Virginia (specifically I-68 east of Morgantown), the adaptive cruise control, on multiple occasions, failed to recognize vehicles ahead and slow my vehicle to match with adaptive cruise control active. Cruise control also had difficulty controlling speed on downhill sections, at times allowing the vehicle to exceed the set speed by as many as 8 miles per hour.

Corrective Action:

On hilly/curving section of interstate highway in West Virginia (specifically I-68 east of Morgantown), the adaptive cruise control, on multiple occasions, failed to recognize vehicles ahead and slow my vehicle to match with adaptive cruise control active. Cruise control also had difficulty controlling speed on downhill sections, at times allowing the vehicle to exceed the set speed by as many as 8 miles per hour.

Additional Notes:

On hilly/curving section of interstate highway in West Virginia (specifically I-68 east of Morgantown), the adaptive cruise control, on multiple occasions, failed to recognize vehicles ahead and slow my vehicle to match with adaptive cruise control active. Cruise control also had difficulty controlling speed on downhill sections, at times allowing the vehicle to exceed the set speed by as many as 8 miles per hour.

Manufacturer: HONDA
Mfg Campaign: 11535630
Notice Date: Jul 31, 2023
Recall Date: Jul 31, 2023
Honda (american Honda Motor Co.)
Campaign: 11532626 Other
Jul 17, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

I brought my Honda Pilot 2022 AWD on September 2022 with Captial Expressway Honda, San Jose. Since then, my Honda Pilot went dead twice in less than a year. The first time was in December 2022; I had Geico jump my battery. The second time was in June 2023; my Honda Pilot went completely dead with all the error codes. The incident started on June 25, 2023; I was on vacation for 3 weeks and returned with a dead car. The lack of customer service and the unprofessional Yvonne Liao at Capital Honda blamed me for not driving enough. She stated that the Honda Pilot must drive more because the computerized system drains the battery. Instead of admitting manufacture defect and recall, Yvonne blamed the customer for not driving enough and started arguing with me.

Corrective Action:

I brought my Honda Pilot 2022 AWD on September 2022 with Captial Expressway Honda, San Jose. Since then, my Honda Pilot went dead twice in less than a year. The first time was in December 2022; I had Geico jump my battery. The second time was in June 2023; my Honda Pilot went completely dead with all the error codes. The incident started on June 25, 2023; I was on vacation for 3 weeks and returned with a dead car. The lack of customer service and the unprofessional Yvonne Liao at Capital Honda blamed me for not driving enough. She stated that the Honda Pilot must drive more because the computerized system drains the battery. Instead of admitting manufacture defect and recall, Yvonne blamed the customer for not driving enough and started arguing with me.

Additional Notes:

I brought my Honda Pilot 2022 AWD on September 2022 with Captial Expressway Honda, San Jose. Since then, my Honda Pilot went dead twice in less than a year. The first time was in December 2022; I had Geico jump my battery. The second time was in June 2023; my Honda Pilot went completely dead with all the error codes. The incident started on June 25, 2023; I was on vacation for 3 weeks and returned with a dead car. The lack of customer service and the unprofessional Yvonne Liao at Capital Honda blamed me for not driving enough. She stated that the Honda Pilot must drive more because the computerized system drains the battery. Instead of admitting manufacture defect and recall, Yvonne blamed the customer for not driving enough and started arguing with me.

Manufacturer: HONDA
Mfg Campaign: 11532626
Notice Date: Jul 17, 2023
Recall Date: Jul 17, 2023
Honda (american Honda Motor Co.)
Campaign: 11532626 Other
Jul 17, 2023
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

I brought my Honda Pilot 2022 AWD on September 2022 with Captial Expressway Honda, San Jose. Since then, my Honda Pilot went dead twice in less than a year. The first time was in December 2022; I had Geico jump my battery. The second time was in June 2023; my Honda Pilot went completely dead with all the error codes. The incident started on June 25, 2023; I was on vacation for 3 weeks and returned with a dead car. The lack of customer service and the unprofessional Yvonne Liao at Capital Honda blamed me for not driving enough. She stated that the Honda Pilot must drive more because the computerized system drains the battery. Instead of admitting manufacture defect and recall, Yvonne blamed the customer for not driving enough and started arguing with me.

Corrective Action:

I brought my Honda Pilot 2022 AWD on September 2022 with Captial Expressway Honda, San Jose. Since then, my Honda Pilot went dead twice in less than a year. The first time was in December 2022; I had Geico jump my battery. The second time was in June 2023; my Honda Pilot went completely dead with all the error codes. The incident started on June 25, 2023; I was on vacation for 3 weeks and returned with a dead car. The lack of customer service and the unprofessional Yvonne Liao at Capital Honda blamed me for not driving enough. She stated that the Honda Pilot must drive more because the computerized system drains the battery. Instead of admitting manufacture defect and recall, Yvonne blamed the customer for not driving enough and started arguing with me.

Additional Notes:

I brought my Honda Pilot 2022 AWD on September 2022 with Captial Expressway Honda, San Jose. Since then, my Honda Pilot went dead twice in less than a year. The first time was in December 2022; I had Geico jump my battery. The second time was in June 2023; my Honda Pilot went completely dead with all the error codes. The incident started on June 25, 2023; I was on vacation for 3 weeks and returned with a dead car. The lack of customer service and the unprofessional Yvonne Liao at Capital Honda blamed me for not driving enough. She stated that the Honda Pilot must drive more because the computerized system drains the battery. Instead of admitting manufacture defect and recall, Yvonne blamed the customer for not driving enough and started arguing with me.

Manufacturer: HONDA
Mfg Campaign: 11532626
Notice Date: Jul 17, 2023
Recall Date: Jul 17, 2023
Honda (american Honda Motor Co.)
Campaign: 11529014 Other
Jun 26, 2023
Defect Description:

FORWARD COLLISION AVOIDANCE: WARNINGS

Potential Consequences:

For the past year and a half, I have had issues with the forward collision warning and emergency braking systems. I get false warnings to "Brake" when there are no other cars around. I have also had the car brake for no reason - one time, we were on the interstate, the emergency braking system engaged and it pulled us to the side of the road. I have taken the vehicle to the dealership numerous times and they cannot get it to reproduce. It happens sporadically and there isn't anything I can do to reproduce the issue either. I fear this will happen when a car is too close, or, living in Wisconsin, that the brakes will engage when driving on snow and/or ice. It has happened at 10 mph up to 75 mph.

Corrective Action:

For the past year and a half, I have had issues with the forward collision warning and emergency braking systems. I get false warnings to "Brake" when there are no other cars around. I have also had the car brake for no reason - one time, we were on the interstate, the emergency braking system engaged and it pulled us to the side of the road. I have taken the vehicle to the dealership numerous times and they cannot get it to reproduce. It happens sporadically and there isn't anything I can do to reproduce the issue either. I fear this will happen when a car is too close, or, living in Wisconsin, that the brakes will engage when driving on snow and/or ice. It has happened at 10 mph up to 75 mph.

Additional Notes:

For the past year and a half, I have had issues with the forward collision warning and emergency braking systems. I get false warnings to "Brake" when there are no other cars around. I have also had the car brake for no reason - one time, we were on the interstate, the emergency braking system engaged and it pulled us to the side of the road. I have taken the vehicle to the dealership numerous times and they cannot get it to reproduce. It happens sporadically and there isn't anything I can do to reproduce the issue either. I fear this will happen when a car is too close, or, living in Wisconsin, that the brakes will engage when driving on snow and/or ice. It has happened at 10 mph up to 75 mph.

Manufacturer: HONDA
Mfg Campaign: 11529014
Notice Date: Jun 26, 2023
Recall Date: Jun 26, 2023
Honda (american Honda Motor Co.)
Campaign: 11529014 Other
Jun 26, 2023
Defect Description:

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Potential Consequences:

For the past year and a half, I have had issues with the forward collision warning and emergency braking systems. I get false warnings to "Brake" when there are no other cars around. I have also had the car brake for no reason - one time, we were on the interstate, the emergency braking system engaged and it pulled us to the side of the road. I have taken the vehicle to the dealership numerous times and they cannot get it to reproduce. It happens sporadically and there isn't anything I can do to reproduce the issue either. I fear this will happen when a car is too close, or, living in Wisconsin, that the brakes will engage when driving on snow and/or ice. It has happened at 10 mph up to 75 mph.

Corrective Action:

For the past year and a half, I have had issues with the forward collision warning and emergency braking systems. I get false warnings to "Brake" when there are no other cars around. I have also had the car brake for no reason - one time, we were on the interstate, the emergency braking system engaged and it pulled us to the side of the road. I have taken the vehicle to the dealership numerous times and they cannot get it to reproduce. It happens sporadically and there isn't anything I can do to reproduce the issue either. I fear this will happen when a car is too close, or, living in Wisconsin, that the brakes will engage when driving on snow and/or ice. It has happened at 10 mph up to 75 mph.

Additional Notes:

For the past year and a half, I have had issues with the forward collision warning and emergency braking systems. I get false warnings to "Brake" when there are no other cars around. I have also had the car brake for no reason - one time, we were on the interstate, the emergency braking system engaged and it pulled us to the side of the road. I have taken the vehicle to the dealership numerous times and they cannot get it to reproduce. It happens sporadically and there isn't anything I can do to reproduce the issue either. I fear this will happen when a car is too close, or, living in Wisconsin, that the brakes will engage when driving on snow and/or ice. It has happened at 10 mph up to 75 mph.

Manufacturer: HONDA
Mfg Campaign: 11529014
Notice Date: Jun 26, 2023
Recall Date: Jun 26, 2023
Honda (american Honda Motor Co.)
Campaign: 11527481 Other
Jun 17, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Driving on the highway and my dash and infotainment screen went black for about 15 seconds.

Corrective Action:

Driving on the highway and my dash and infotainment screen went black for about 15 seconds.

Additional Notes:

Driving on the highway and my dash and infotainment screen went black for about 15 seconds.

Manufacturer: HONDA
Mfg Campaign: 11527481
Notice Date: Jun 17, 2023
Recall Date: Jun 17, 2023
Honda (american Honda Motor Co.)
Campaign: 11520865 Other
May 7, 2023
Defect Description:

STRUCTURE:BODY

Potential Consequences:

Unknown

Corrective Action:

Unknown

Additional Notes:

Unknown

Manufacturer: HONDA
Mfg Campaign: 11520865
Notice Date: May 7, 2023
Recall Date: May 7, 2023

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Valencia, CA • 36 yrs

Focus: Lemon Law, Personal Injury