Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2024 Prologue vehicles. The right front lower control arm may contain a manufacturing defect that can cause it to fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PIY
Recall Date: Jul 18, 2024
Consumer Complaints
763 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While driving my 2024 Honda Prologue, the automatic emergency braking system (part of Honda's Collision Mitigation Braking System) has activated unexpectedly and forcefully multiple times — with no obstacle or vehicle ahead. The most serious incident occurred on [insert date], while traveling at approximately [insert speed] mph. The vehicle suddenly slammed on the brakes without warning or any visible threat in the road. The sudden stop caused whiplash injuries to my wife and two children, who were passengers in the vehicle. We did not crash, but the vehicle behind us narrowly avoided rear-ending us. I have attempted to get the vehicle serviced, but the nearest dealership told me there is a wait time of over a month, so no diagnostic has yet been performed. Given the potential severity of this defect — especially involving passenger injuries and potential crashes — I am deeply concerned. Many other Honda owners have reported similar phantom braking behavior across multiple models, and I believe this defect needs to be investigated urgently by NHTSA. Honda has not issued a recall or provided public guidance on how to disable or address the system, leaving drivers at risk.
Corrective Action:
While driving my 2024 Honda Prologue, the automatic emergency braking system (part of Honda's Collision Mitigation Braking System) has activated unexpectedly and forcefully multiple times — with no obstacle or vehicle ahead. The most serious incident occurred on [insert date], while traveling at approximately [insert speed] mph. The vehicle suddenly slammed on the brakes without warning or any visible threat in the road. The sudden stop caused whiplash injuries to my wife and two children, who were passengers in the vehicle. We did not crash, but the vehicle behind us narrowly avoided rear-ending us. I have attempted to get the vehicle serviced, but the nearest dealership told me there is a wait time of over a month, so no diagnostic has yet been performed. Given the potential severity of this defect — especially involving passenger injuries and potential crashes — I am deeply concerned. Many other Honda owners have reported similar phantom braking behavior across multiple models, and I believe this defect needs to be investigated urgently by NHTSA. Honda has not issued a recall or provided public guidance on how to disable or address the system, leaving drivers at risk.
Additional Notes:
While driving my 2024 Honda Prologue, the automatic emergency braking system (part of Honda's Collision Mitigation Braking System) has activated unexpectedly and forcefully multiple times — with no obstacle or vehicle ahead. The most serious incident occurred on [insert date], while traveling at approximately [insert speed] mph. The vehicle suddenly slammed on the brakes without warning or any visible threat in the road. The sudden stop caused whiplash injuries to my wife and two children, who were passengers in the vehicle. We did not crash, but the vehicle behind us narrowly avoided rear-ending us. I have attempted to get the vehicle serviced, but the nearest dealership told me there is a wait time of over a month, so no diagnostic has yet been performed. Given the potential severity of this defect — especially involving passenger injuries and potential crashes — I am deeply concerned. Many other Honda owners have reported similar phantom braking behavior across multiple models, and I believe this defect needs to be investigated urgently by NHTSA. Honda has not issued a recall or provided public guidance on how to disable or address the system, leaving drivers at risk.
Mfg Campaign: 11669381
Recall Date: Jun 26, 2025
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I got in my car and received the following error messages immediately upon turning on the car: - Brake System Failure 43 MPH Max Speed - Brake Assist Failure. Press hard to brake. Speed limited. - Service Stabilitrak - Auto Hold Unavailable Driving the car was very unsafe as the brakes were extremely difficult to engage, taking my full body force to fully depress the pedal and have the brakes slowly engage. I have taken the car to my Honda Dealership, which (at this time) has been unable to replicate the issue or find a problem. This is a safety issue to have unresolved, as the brakes suddenly becoming extremely difficult to work makes the car unsafe to drive.
Corrective Action:
I got in my car and received the following error messages immediately upon turning on the car: - Brake System Failure 43 MPH Max Speed - Brake Assist Failure. Press hard to brake. Speed limited. - Service Stabilitrak - Auto Hold Unavailable Driving the car was very unsafe as the brakes were extremely difficult to engage, taking my full body force to fully depress the pedal and have the brakes slowly engage. I have taken the car to my Honda Dealership, which (at this time) has been unable to replicate the issue or find a problem. This is a safety issue to have unresolved, as the brakes suddenly becoming extremely difficult to work makes the car unsafe to drive.
Additional Notes:
I got in my car and received the following error messages immediately upon turning on the car: - Brake System Failure 43 MPH Max Speed - Brake Assist Failure. Press hard to brake. Speed limited. - Service Stabilitrak - Auto Hold Unavailable Driving the car was very unsafe as the brakes were extremely difficult to engage, taking my full body force to fully depress the pedal and have the brakes slowly engage. I have taken the car to my Honda Dealership, which (at this time) has been unable to replicate the issue or find a problem. This is a safety issue to have unresolved, as the brakes suddenly becoming extremely difficult to work makes the car unsafe to drive.
Mfg Campaign: 11669492
Recall Date: Jun 26, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
honda dealership replaced left front and right front axels for clinking noise less than two months ago but same issue. When you push acceleration pedal, it makes clinking noise. Honda service manager told me that they are replacing with same part number. They are not really fixing the problem but just put temporary bandage on the car. Please have honda manufacture to recall on front axels with updated part. Thank you
Corrective Action:
honda dealership replaced left front and right front axels for clinking noise less than two months ago but same issue. When you push acceleration pedal, it makes clinking noise. Honda service manager told me that they are replacing with same part number. They are not really fixing the problem but just put temporary bandage on the car. Please have honda manufacture to recall on front axels with updated part. Thank you
Additional Notes:
honda dealership replaced left front and right front axels for clinking noise less than two months ago but same issue. When you push acceleration pedal, it makes clinking noise. Honda service manager told me that they are replacing with same part number. They are not really fixing the problem but just put temporary bandage on the car. Please have honda manufacture to recall on front axels with updated part. Thank you
Mfg Campaign: 11669599
Recall Date: Jun 26, 2025
Honda (american Honda Motor Co.)
Defect Description:
AIR BAGS
Potential Consequences:
Honda Prologue 2024 AWD with 2300 miles driven. The display indicates "Service Safety Restraint System" The dealer tells me the code is for the driver side curtain airbag which the repair is not under warranty. VIN# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Honda Prologue 2024 AWD with 2300 miles driven. The display indicates "Service Safety Restraint System" The dealer tells me the code is for the driver side curtain airbag which the repair is not under warranty. VIN# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Honda Prologue 2024 AWD with 2300 miles driven. The display indicates "Service Safety Restraint System" The dealer tells me the code is for the driver side curtain airbag which the repair is not under warranty. VIN# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11669003
Recall Date: Jun 24, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
Seems like cv joint issue. Every turn you make with the prologue there is a clicking sound. It happens on a left and right turn and sounds like clicking or tapping noise.
Corrective Action:
Seems like cv joint issue. Every turn you make with the prologue there is a clicking sound. It happens on a left and right turn and sounds like clicking or tapping noise.
Additional Notes:
Seems like cv joint issue. Every turn you make with the prologue there is a clicking sound. It happens on a left and right turn and sounds like clicking or tapping noise.
Mfg Campaign: 11669040
Recall Date: Jun 24, 2025
Honda (american Honda Motor Co.)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
When backing up randomly puts emergency brake on. In return you get whiplash. The car will then not move forward or back have to shut it off. It takes about 3 times for it to work again. The wipes with rain sensing on come on when hardly any rain but pouring and never turn on. The ev does not hold a charge for highway. Trip was 154 I had 280 on charge dies at 145.
Corrective Action:
When backing up randomly puts emergency brake on. In return you get whiplash. The car will then not move forward or back have to shut it off. It takes about 3 times for it to work again. The wipes with rain sensing on come on when hardly any rain but pouring and never turn on. The ev does not hold a charge for highway. Trip was 154 I had 280 on charge dies at 145.
Additional Notes:
When backing up randomly puts emergency brake on. In return you get whiplash. The car will then not move forward or back have to shut it off. It takes about 3 times for it to work again. The wipes with rain sensing on come on when hardly any rain but pouring and never turn on. The ev does not hold a charge for highway. Trip was 154 I had 280 on charge dies at 145.
Mfg Campaign: 11668472
Recall Date: Jun 22, 2025
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
When backing up randomly puts emergency brake on. In return you get whiplash. The car will then not move forward or back have to shut it off. It takes about 3 times for it to work again. The wipes with rain sensing on come on when hardly any rain but pouring and never turn on. The ev does not hold a charge for highway. Trip was 154 I had 280 on charge dies at 145.
Corrective Action:
When backing up randomly puts emergency brake on. In return you get whiplash. The car will then not move forward or back have to shut it off. It takes about 3 times for it to work again. The wipes with rain sensing on come on when hardly any rain but pouring and never turn on. The ev does not hold a charge for highway. Trip was 154 I had 280 on charge dies at 145.
Additional Notes:
When backing up randomly puts emergency brake on. In return you get whiplash. The car will then not move forward or back have to shut it off. It takes about 3 times for it to work again. The wipes with rain sensing on come on when hardly any rain but pouring and never turn on. The ev does not hold a charge for highway. Trip was 154 I had 280 on charge dies at 145.
Mfg Campaign: 11668472
Recall Date: Jun 22, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Car makes loud clicking noise while making turns. Steering doesn’t come back after making steep turns. Car dealership says they have no remedy to repair the problem.
Corrective Action:
Car makes loud clicking noise while making turns. Steering doesn’t come back after making steep turns. Car dealership says they have no remedy to repair the problem.
Additional Notes:
Car makes loud clicking noise while making turns. Steering doesn’t come back after making steep turns. Car dealership says they have no remedy to repair the problem.
Mfg Campaign: 11668373
Recall Date: Jun 21, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
Car makes loud clicking noise while making turns. Steering doesn’t come back after making steep turns. Car dealership says they have no remedy to repair the problem.
Corrective Action:
Car makes loud clicking noise while making turns. Steering doesn’t come back after making steep turns. Car dealership says they have no remedy to repair the problem.
Additional Notes:
Car makes loud clicking noise while making turns. Steering doesn’t come back after making steep turns. Car dealership says they have no remedy to repair the problem.
Mfg Campaign: 11668373
Recall Date: Jun 21, 2025
Honda (american Honda Motor Co.)
Defect Description:
WHEELS
Potential Consequences:
Car makes loud clicking noise while making turns. Steering doesn’t come back after making steep turns. Car dealership says they have no remedy to repair the problem.
Corrective Action:
Car makes loud clicking noise while making turns. Steering doesn’t come back after making steep turns. Car dealership says they have no remedy to repair the problem.
Additional Notes:
Car makes loud clicking noise while making turns. Steering doesn’t come back after making steep turns. Car dealership says they have no remedy to repair the problem.
Mfg Campaign: 11668373
Recall Date: Jun 21, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Vehicle drive shaft making a clicking sound at the CV joint when making a left hand turn. Problem started at 10,000 miles.
Corrective Action:
Vehicle drive shaft making a clicking sound at the CV joint when making a left hand turn. Problem started at 10,000 miles.
Additional Notes:
Vehicle drive shaft making a clicking sound at the CV joint when making a left hand turn. Problem started at 10,000 miles.
Mfg Campaign: 11667984
Recall Date: Jun 19, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
Vehicle drive shaft making a clicking sound at the CV joint when making a left hand turn. Problem started at 10,000 miles.
Corrective Action:
Vehicle drive shaft making a clicking sound at the CV joint when making a left hand turn. Problem started at 10,000 miles.
Additional Notes:
Vehicle drive shaft making a clicking sound at the CV joint when making a left hand turn. Problem started at 10,000 miles.
Mfg Campaign: 11667984
Recall Date: Jun 19, 2025
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Service high voltage error keeps coming on. Have had it serviced by the dealer multiple times. Seems to be a common error with all Honda prologues but Honda has yet to address the problem.
Corrective Action:
Service high voltage error keeps coming on. Have had it serviced by the dealer multiple times. Seems to be a common error with all Honda prologues but Honda has yet to address the problem.
Additional Notes:
Service high voltage error keeps coming on. Have had it serviced by the dealer multiple times. Seems to be a common error with all Honda prologues but Honda has yet to address the problem.
Mfg Campaign: 11667582
Recall Date: Jun 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
When I, Turn, The Wells Makes, a loud noise the other day appear in the dash brake pedal unavailable and also the air conditioning turns on and off by self
Corrective Action:
When I, Turn, The Wells Makes, a loud noise the other day appear in the dash brake pedal unavailable and also the air conditioning turns on and off by self
Additional Notes:
When I, Turn, The Wells Makes, a loud noise the other day appear in the dash brake pedal unavailable and also the air conditioning turns on and off by self
Mfg Campaign: 11667125
Recall Date: Jun 16, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When I, Turn, The Wells Makes, a loud noise the other day appear in the dash brake pedal unavailable and also the air conditioning turns on and off by self
Corrective Action:
When I, Turn, The Wells Makes, a loud noise the other day appear in the dash brake pedal unavailable and also the air conditioning turns on and off by self
Additional Notes:
When I, Turn, The Wells Makes, a loud noise the other day appear in the dash brake pedal unavailable and also the air conditioning turns on and off by self
Mfg Campaign: 11667125
Recall Date: Jun 16, 2025
Honda (american Honda Motor Co.)
Defect Description:
WHEELS
Potential Consequences:
When I, Turn, The Wells Makes, a loud noise the other day appear in the dash brake pedal unavailable and also the air conditioning turns on and off by self
Corrective Action:
When I, Turn, The Wells Makes, a loud noise the other day appear in the dash brake pedal unavailable and also the air conditioning turns on and off by self
Additional Notes:
When I, Turn, The Wells Makes, a loud noise the other day appear in the dash brake pedal unavailable and also the air conditioning turns on and off by self
Mfg Campaign: 11667125
Recall Date: Jun 16, 2025
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When I apply my indicator in one direction and begin my turn, the indicator automatically turns off at a certain point. Immediately afterwards, the OPPOSITE indicator automatically flashes about three times. This happens about half of the time I’m making a basic 90 degree turn. It has happened regularly since I purchased the car in December of last year. It is a safety issue since the people behind me think I am making a quick left after making a right or vice versa. It seems to be an issue with GM models, and this is a GM build.
Corrective Action:
When I apply my indicator in one direction and begin my turn, the indicator automatically turns off at a certain point. Immediately afterwards, the OPPOSITE indicator automatically flashes about three times. This happens about half of the time I’m making a basic 90 degree turn. It has happened regularly since I purchased the car in December of last year. It is a safety issue since the people behind me think I am making a quick left after making a right or vice versa. It seems to be an issue with GM models, and this is a GM build.
Additional Notes:
When I apply my indicator in one direction and begin my turn, the indicator automatically turns off at a certain point. Immediately afterwards, the OPPOSITE indicator automatically flashes about three times. This happens about half of the time I’m making a basic 90 degree turn. It has happened regularly since I purchased the car in December of last year. It is a safety issue since the people behind me think I am making a quick left after making a right or vice versa. It seems to be an issue with GM models, and this is a GM build.
Mfg Campaign: 11666423
Recall Date: Jun 11, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
When I apply my indicator in one direction and begin my turn, the indicator automatically turns off at a certain point. Immediately afterwards, the OPPOSITE indicator automatically flashes about three times. This happens about half of the time I’m making a basic 90 degree turn. It has happened regularly since I purchased the car in December of last year. It is a safety issue since the people behind me think I am making a quick left after making a right or vice versa. It seems to be an issue with GM models, and this is a GM build.
Corrective Action:
When I apply my indicator in one direction and begin my turn, the indicator automatically turns off at a certain point. Immediately afterwards, the OPPOSITE indicator automatically flashes about three times. This happens about half of the time I’m making a basic 90 degree turn. It has happened regularly since I purchased the car in December of last year. It is a safety issue since the people behind me think I am making a quick left after making a right or vice versa. It seems to be an issue with GM models, and this is a GM build.
Additional Notes:
When I apply my indicator in one direction and begin my turn, the indicator automatically turns off at a certain point. Immediately afterwards, the OPPOSITE indicator automatically flashes about three times. This happens about half of the time I’m making a basic 90 degree turn. It has happened regularly since I purchased the car in December of last year. It is a safety issue since the people behind me think I am making a quick left after making a right or vice versa. It seems to be an issue with GM models, and this is a GM build.
Mfg Campaign: 11666423
Recall Date: Jun 11, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Knocking sound in the front when turning Honda states normal axel problem. For Fuel/battery . Been in a back and forth with Honda service/Honda motors because I’m getting less then advertised on my range performance. Example I drove a 60 mile drive and car drained 109z that’s 49 miles unaccounted for. I am now being told by Honda Motors mediation that the battery loses 30/40 percent efficiency in cold weather. That’s horrible. It’s not advertised and it’s unacceptable. It’s unsafe that customers can’t depend on the vehicle when an emergency happens.
Corrective Action:
Knocking sound in the front when turning Honda states normal axel problem. For Fuel/battery . Been in a back and forth with Honda service/Honda motors because I’m getting less then advertised on my range performance. Example I drove a 60 mile drive and car drained 109z that’s 49 miles unaccounted for. I am now being told by Honda Motors mediation that the battery loses 30/40 percent efficiency in cold weather. That’s horrible. It’s not advertised and it’s unacceptable. It’s unsafe that customers can’t depend on the vehicle when an emergency happens.
Additional Notes:
Knocking sound in the front when turning Honda states normal axel problem. For Fuel/battery . Been in a back and forth with Honda service/Honda motors because I’m getting less then advertised on my range performance. Example I drove a 60 mile drive and car drained 109z that’s 49 miles unaccounted for. I am now being told by Honda Motors mediation that the battery loses 30/40 percent efficiency in cold weather. That’s horrible. It’s not advertised and it’s unacceptable. It’s unsafe that customers can’t depend on the vehicle when an emergency happens.
Mfg Campaign: 11666428
Recall Date: Jun 11, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Knocking sound in the front when turning Honda states normal axel problem. For Fuel/battery . Been in a back and forth with Honda service/Honda motors because I’m getting less then advertised on my range performance. Example I drove a 60 mile drive and car drained 109z that’s 49 miles unaccounted for. I am now being told by Honda Motors mediation that the battery loses 30/40 percent efficiency in cold weather. That’s horrible. It’s not advertised and it’s unacceptable. It’s unsafe that customers can’t depend on the vehicle when an emergency happens.
Corrective Action:
Knocking sound in the front when turning Honda states normal axel problem. For Fuel/battery . Been in a back and forth with Honda service/Honda motors because I’m getting less then advertised on my range performance. Example I drove a 60 mile drive and car drained 109z that’s 49 miles unaccounted for. I am now being told by Honda Motors mediation that the battery loses 30/40 percent efficiency in cold weather. That’s horrible. It’s not advertised and it’s unacceptable. It’s unsafe that customers can’t depend on the vehicle when an emergency happens.
Additional Notes:
Knocking sound in the front when turning Honda states normal axel problem. For Fuel/battery . Been in a back and forth with Honda service/Honda motors because I’m getting less then advertised on my range performance. Example I drove a 60 mile drive and car drained 109z that’s 49 miles unaccounted for. I am now being told by Honda Motors mediation that the battery loses 30/40 percent efficiency in cold weather. That’s horrible. It’s not advertised and it’s unacceptable. It’s unsafe that customers can’t depend on the vehicle when an emergency happens.
Mfg Campaign: 11666428
Recall Date: Jun 11, 2025
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