Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2015-2016 Elantra vehicles. The trunk latch may become damaged, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 256
Recall Date: Feb 23, 2024
Consumer Complaints
348 ComplaintsHyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 HYUNDAI ELANTRA. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT TOOK THE VEHICLE TO CRAIN HYUNDAI OF CONWAY (1003 N MUSEUM RD, CONWAY, AR 72032, (501) 470-7300) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. ON ONE OCCASION, WHEN STARTING THE VEHICLE, AN ABNORMAL NOISE WAS HEARD COMING FROM THE ENGINE AND THE ENGINE SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED 50% OFF THE COST OF THE ENGINE REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,000. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2016 HYUNDAI ELANTRA. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT TOOK THE VEHICLE TO CRAIN HYUNDAI OF CONWAY (1003 N MUSEUM RD, CONWAY, AR 72032, (501) 470-7300) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. ON ONE OCCASION, WHEN STARTING THE VEHICLE, AN ABNORMAL NOISE WAS HEARD COMING FROM THE ENGINE AND THE ENGINE SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED 50% OFF THE COST OF THE ENGINE REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,000. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2016 HYUNDAI ELANTRA. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT TOOK THE VEHICLE TO CRAIN HYUNDAI OF CONWAY (1003 N MUSEUM RD, CONWAY, AR 72032, (501) 470-7300) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. ON ONE OCCASION, WHEN STARTING THE VEHICLE, AN ABNORMAL NOISE WAS HEARD COMING FROM THE ENGINE AND THE ENGINE SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED 50% OFF THE COST OF THE ENGINE REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,000. THE VIN WAS UNKNOWN.
Mfg Campaign: 11280859
Recall Date: Nov 18, 2019
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
I NOTICED THAT MY GAS MILEAGE WAS HORRIBLE SO I TOOK IT IN AND HAD THE OIL CHANGED AND A TUNE UP DONE. THEN IT CONTINUED TO RUN BAD AND THEN IT STARTED SHUTTING OFF. AFTER LIKE 1 WEEK MY ENGINE LIGHT CAME ON AND I TOOK IT TO A MECHANIC AND THEY SAID MY ENGINE NEEDED TO BE REPLACED. I TOOK IT TO THE HYUNDAI DEALER AND THEY CONFIRMED THE ENGINE WAS. THE WORST PART ABOUT ALL THIS IS IT ONLY HAD 54,000 MILES ON IT.
Corrective Action:
I NOTICED THAT MY GAS MILEAGE WAS HORRIBLE SO I TOOK IT IN AND HAD THE OIL CHANGED AND A TUNE UP DONE. THEN IT CONTINUED TO RUN BAD AND THEN IT STARTED SHUTTING OFF. AFTER LIKE 1 WEEK MY ENGINE LIGHT CAME ON AND I TOOK IT TO A MECHANIC AND THEY SAID MY ENGINE NEEDED TO BE REPLACED. I TOOK IT TO THE HYUNDAI DEALER AND THEY CONFIRMED THE ENGINE WAS. THE WORST PART ABOUT ALL THIS IS IT ONLY HAD 54,000 MILES ON IT.
Additional Notes:
I NOTICED THAT MY GAS MILEAGE WAS HORRIBLE SO I TOOK IT IN AND HAD THE OIL CHANGED AND A TUNE UP DONE. THEN IT CONTINUED TO RUN BAD AND THEN IT STARTED SHUTTING OFF. AFTER LIKE 1 WEEK MY ENGINE LIGHT CAME ON AND I TOOK IT TO A MECHANIC AND THEY SAID MY ENGINE NEEDED TO BE REPLACED. I TOOK IT TO THE HYUNDAI DEALER AND THEY CONFIRMED THE ENGINE WAS. THE WORST PART ABOUT ALL THIS IS IT ONLY HAD 54,000 MILES ON IT.
Mfg Campaign: 11279937
Recall Date: Nov 13, 2019
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ON MORE THAN ONE OCCASION WHEN ACCELERATING FROM A STOPPED POSITION, THE CAR WILL LURCH FORWARD WHEN PRESSING THE GAS, BUT NOT EQUAL TO THE DEPRESSION OF THE ACCELERATOR PEDAL. I BOUGHT THIS CAR 8 MONTHS AGO AND IT HAS HAPPENED MANY TIMES. ONE INCIDENT I BELIEVE WHEN THIS HAPPENED CAUSED ME TO DAMAGE PERSONAL PROPERTY.INWAS STOPPED BEHIND A CAR WAITING TO GET TO A GATE KEY PAD. WHEN I STARTED TO PULL FORWARD THE CAR SUDDENLY ACCELERATED AND I HIT THE KEY PAD, RAN OVER IT! THIS SUDDEN ACCELERATION IS NOT TYPICALLY A HAZARD WHEN ON THE OPEN ROAD, OBVIOUSLY THIS WAS AN ISSUE WITH A SOLID OBJECT IN FRONT OF ME.
Corrective Action:
ON MORE THAN ONE OCCASION WHEN ACCELERATING FROM A STOPPED POSITION, THE CAR WILL LURCH FORWARD WHEN PRESSING THE GAS, BUT NOT EQUAL TO THE DEPRESSION OF THE ACCELERATOR PEDAL. I BOUGHT THIS CAR 8 MONTHS AGO AND IT HAS HAPPENED MANY TIMES. ONE INCIDENT I BELIEVE WHEN THIS HAPPENED CAUSED ME TO DAMAGE PERSONAL PROPERTY.INWAS STOPPED BEHIND A CAR WAITING TO GET TO A GATE KEY PAD. WHEN I STARTED TO PULL FORWARD THE CAR SUDDENLY ACCELERATED AND I HIT THE KEY PAD, RAN OVER IT! THIS SUDDEN ACCELERATION IS NOT TYPICALLY A HAZARD WHEN ON THE OPEN ROAD, OBVIOUSLY THIS WAS AN ISSUE WITH A SOLID OBJECT IN FRONT OF ME.
Additional Notes:
ON MORE THAN ONE OCCASION WHEN ACCELERATING FROM A STOPPED POSITION, THE CAR WILL LURCH FORWARD WHEN PRESSING THE GAS, BUT NOT EQUAL TO THE DEPRESSION OF THE ACCELERATOR PEDAL. I BOUGHT THIS CAR 8 MONTHS AGO AND IT HAS HAPPENED MANY TIMES. ONE INCIDENT I BELIEVE WHEN THIS HAPPENED CAUSED ME TO DAMAGE PERSONAL PROPERTY.INWAS STOPPED BEHIND A CAR WAITING TO GET TO A GATE KEY PAD. WHEN I STARTED TO PULL FORWARD THE CAR SUDDENLY ACCELERATED AND I HIT THE KEY PAD, RAN OVER IT! THIS SUDDEN ACCELERATION IS NOT TYPICALLY A HAZARD WHEN ON THE OPEN ROAD, OBVIOUSLY THIS WAS AN ISSUE WITH A SOLID OBJECT IN FRONT OF ME.
Mfg Campaign: 11269555
Recall Date: Oct 19, 2019
Hyundai Motor America
Defect Description:
STEERING
Potential Consequences:
STEERING IS QUITE TIGHT AT TIMES ON SLOW TURNS; HOWEVER, WHEN FULL SPEED 0-70, SEEMS THE POWER STEERING IS CUTTING OFF AND ON AND STICKING. GOING AROUND A CURVE CAUSES THE STEERING TO TIGHTEN UP AND IT TAKES MASSIVE EFFORT TO BRING IT BACK CENTER, AND SOMETIMES THIS CAUSES YOU TO OVER CORRECT WHICH IS A SAFETY ISSUE. IT'S LIKE A STICKING SENSATION IN THE WHEEL, PULLING. TIRES ARE GOOD, ALIGNMENT IS AMAZING. NONE OF THIS MAKES ANY SENSE. ACCELERATION FROM 0-45, YOU HAVE TO PEDAL TO THE FLOOR TO ACCELERATE WHICH IS A NEW ISSUES THAT SUDDENLY APPEARED OUT OF NOWHERE. I JUST BOUGHT THIS CAR MARCH OF 2019, AND HAVE ONLY OWNED IT FOR 7-MONTHS. I DO HAVE AN EXTENDED WARRANTY. *BF
Corrective Action:
STEERING IS QUITE TIGHT AT TIMES ON SLOW TURNS; HOWEVER, WHEN FULL SPEED 0-70, SEEMS THE POWER STEERING IS CUTTING OFF AND ON AND STICKING. GOING AROUND A CURVE CAUSES THE STEERING TO TIGHTEN UP AND IT TAKES MASSIVE EFFORT TO BRING IT BACK CENTER, AND SOMETIMES THIS CAUSES YOU TO OVER CORRECT WHICH IS A SAFETY ISSUE. IT'S LIKE A STICKING SENSATION IN THE WHEEL, PULLING. TIRES ARE GOOD, ALIGNMENT IS AMAZING. NONE OF THIS MAKES ANY SENSE. ACCELERATION FROM 0-45, YOU HAVE TO PEDAL TO THE FLOOR TO ACCELERATE WHICH IS A NEW ISSUES THAT SUDDENLY APPEARED OUT OF NOWHERE. I JUST BOUGHT THIS CAR MARCH OF 2019, AND HAVE ONLY OWNED IT FOR 7-MONTHS. I DO HAVE AN EXTENDED WARRANTY. *BF
Additional Notes:
STEERING IS QUITE TIGHT AT TIMES ON SLOW TURNS; HOWEVER, WHEN FULL SPEED 0-70, SEEMS THE POWER STEERING IS CUTTING OFF AND ON AND STICKING. GOING AROUND A CURVE CAUSES THE STEERING TO TIGHTEN UP AND IT TAKES MASSIVE EFFORT TO BRING IT BACK CENTER, AND SOMETIMES THIS CAUSES YOU TO OVER CORRECT WHICH IS A SAFETY ISSUE. IT'S LIKE A STICKING SENSATION IN THE WHEEL, PULLING. TIRES ARE GOOD, ALIGNMENT IS AMAZING. NONE OF THIS MAKES ANY SENSE. ACCELERATION FROM 0-45, YOU HAVE TO PEDAL TO THE FLOOR TO ACCELERATE WHICH IS A NEW ISSUES THAT SUDDENLY APPEARED OUT OF NOWHERE. I JUST BOUGHT THIS CAR MARCH OF 2019, AND HAVE ONLY OWNED IT FOR 7-MONTHS. I DO HAVE AN EXTENDED WARRANTY. *BF
Mfg Campaign: 11268821
Recall Date: Oct 16, 2019
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
STEERING IS QUITE TIGHT AT TIMES ON SLOW TURNS; HOWEVER, WHEN FULL SPEED 0-70, SEEMS THE POWER STEERING IS CUTTING OFF AND ON AND STICKING. GOING AROUND A CURVE CAUSES THE STEERING TO TIGHTEN UP AND IT TAKES MASSIVE EFFORT TO BRING IT BACK CENTER, AND SOMETIMES THIS CAUSES YOU TO OVER CORRECT WHICH IS A SAFETY ISSUE. IT'S LIKE A STICKING SENSATION IN THE WHEEL, PULLING. TIRES ARE GOOD, ALIGNMENT IS AMAZING. NONE OF THIS MAKES ANY SENSE. ACCELERATION FROM 0-45, YOU HAVE TO PEDAL TO THE FLOOR TO ACCELERATE WHICH IS A NEW ISSUES THAT SUDDENLY APPEARED OUT OF NOWHERE. I JUST BOUGHT THIS CAR MARCH OF 2019, AND HAVE ONLY OWNED IT FOR 7-MONTHS. I DO HAVE AN EXTENDED WARRANTY. *BF
Corrective Action:
STEERING IS QUITE TIGHT AT TIMES ON SLOW TURNS; HOWEVER, WHEN FULL SPEED 0-70, SEEMS THE POWER STEERING IS CUTTING OFF AND ON AND STICKING. GOING AROUND A CURVE CAUSES THE STEERING TO TIGHTEN UP AND IT TAKES MASSIVE EFFORT TO BRING IT BACK CENTER, AND SOMETIMES THIS CAUSES YOU TO OVER CORRECT WHICH IS A SAFETY ISSUE. IT'S LIKE A STICKING SENSATION IN THE WHEEL, PULLING. TIRES ARE GOOD, ALIGNMENT IS AMAZING. NONE OF THIS MAKES ANY SENSE. ACCELERATION FROM 0-45, YOU HAVE TO PEDAL TO THE FLOOR TO ACCELERATE WHICH IS A NEW ISSUES THAT SUDDENLY APPEARED OUT OF NOWHERE. I JUST BOUGHT THIS CAR MARCH OF 2019, AND HAVE ONLY OWNED IT FOR 7-MONTHS. I DO HAVE AN EXTENDED WARRANTY. *BF
Additional Notes:
STEERING IS QUITE TIGHT AT TIMES ON SLOW TURNS; HOWEVER, WHEN FULL SPEED 0-70, SEEMS THE POWER STEERING IS CUTTING OFF AND ON AND STICKING. GOING AROUND A CURVE CAUSES THE STEERING TO TIGHTEN UP AND IT TAKES MASSIVE EFFORT TO BRING IT BACK CENTER, AND SOMETIMES THIS CAUSES YOU TO OVER CORRECT WHICH IS A SAFETY ISSUE. IT'S LIKE A STICKING SENSATION IN THE WHEEL, PULLING. TIRES ARE GOOD, ALIGNMENT IS AMAZING. NONE OF THIS MAKES ANY SENSE. ACCELERATION FROM 0-45, YOU HAVE TO PEDAL TO THE FLOOR TO ACCELERATE WHICH IS A NEW ISSUES THAT SUDDENLY APPEARED OUT OF NOWHERE. I JUST BOUGHT THIS CAR MARCH OF 2019, AND HAVE ONLY OWNED IT FOR 7-MONTHS. I DO HAVE AN EXTENDED WARRANTY. *BF
Mfg Campaign: 11268821
Recall Date: Oct 16, 2019
Hyundai Motor America
Defect Description:
AIR BAGS
Potential Consequences:
2016 HYUNDAI ELANTRA. CONSUMER STATES THAT AIR BAG DID NOT DEPLOY DURING ACCIDENT. *LD THE CONSUMER STATED THE AIRBAG MAY NOT OPERATE PROPERLY. *JS THE CONSUMER STATED THE AIRBAGS AND THE SEATBELT MAY NOT HAVE OPERATED AS DESIGNED A CRASH. *JS
Corrective Action:
2016 HYUNDAI ELANTRA. CONSUMER STATES THAT AIR BAG DID NOT DEPLOY DURING ACCIDENT. *LD THE CONSUMER STATED THE AIRBAG MAY NOT OPERATE PROPERLY. *JS THE CONSUMER STATED THE AIRBAGS AND THE SEATBELT MAY NOT HAVE OPERATED AS DESIGNED A CRASH. *JS
Additional Notes:
2016 HYUNDAI ELANTRA. CONSUMER STATES THAT AIR BAG DID NOT DEPLOY DURING ACCIDENT. *LD THE CONSUMER STATED THE AIRBAG MAY NOT OPERATE PROPERLY. *JS THE CONSUMER STATED THE AIRBAGS AND THE SEATBELT MAY NOT HAVE OPERATED AS DESIGNED A CRASH. *JS
Mfg Campaign: 11258133
Recall Date: Sep 30, 2019
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
2016 HYUNDAI ELANTRA. CONSUMER STATES THAT AIR BAG DID NOT DEPLOY DURING ACCIDENT. *LD THE CONSUMER STATED THE AIRBAG MAY NOT OPERATE PROPERLY. *JS THE CONSUMER STATED THE AIRBAGS AND THE SEATBELT MAY NOT HAVE OPERATED AS DESIGNED A CRASH. *JS
Corrective Action:
2016 HYUNDAI ELANTRA. CONSUMER STATES THAT AIR BAG DID NOT DEPLOY DURING ACCIDENT. *LD THE CONSUMER STATED THE AIRBAG MAY NOT OPERATE PROPERLY. *JS THE CONSUMER STATED THE AIRBAGS AND THE SEATBELT MAY NOT HAVE OPERATED AS DESIGNED A CRASH. *JS
Additional Notes:
2016 HYUNDAI ELANTRA. CONSUMER STATES THAT AIR BAG DID NOT DEPLOY DURING ACCIDENT. *LD THE CONSUMER STATED THE AIRBAG MAY NOT OPERATE PROPERLY. *JS THE CONSUMER STATED THE AIRBAGS AND THE SEATBELT MAY NOT HAVE OPERATED AS DESIGNED A CRASH. *JS
Mfg Campaign: 11258133
Recall Date: Sep 30, 2019
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
THE CAR WAS TAKEN TO THE DEALERSHIP DUE TO THE LOST OF POWER FROM THE ENGINE WAS TOLD TO REPLACE THE CATALYTIC CONVERTER. THE CAR WAS DRIVEN FROM THE DEALER UNTIL THE PART ARRIVED. THE CAR HAD KNOCKING, ENGINE LIGHT/OIL CAME ON AS WELL AS HAD TO START AND RESTART THE ENGINE. I WAS LATER TOLD THE CAR HAD A MANUFACTURER DEFECTIVE ENGINE. THE CAR KNOCKS, ENGINE SOUNDS STRANGE. THE ENGINE WAS TO BE REPLACE AS A COURTESY BY HYUNDAI USA THE MANUFACTURER DUE TO MANUFACTURER ENGINE HAD RECENTLY EXPIRED ON THE DEFECTIVE ENGINE. THE CLAIMS REP FOR HYUNDAI USA SAID MY ENGINE WOULD BE COVERED LATER AFTER THE CLAIM WAS DENIED. THE DENIAL WAS BASED OF THE MANUFACTURER CLAIMS THE UPKEEP OF REPAIRS/MAINTENANCE WAS LACKING EVEN THOUGH MAINTENANCE WAS TRACKED. I ASSUMED MANUFACTURED DEFECT WAS BASED ON THE CONSTRUCTION OF HOW THE ENGINE WAS MADE. MY TRUST AND LOYALTY TO BUSINESSES ARE TRULY LACKING DUE TO THE FACT I PUT MY TRUST IN THE PROFESSIONALS LIKE THE DEALERSHIP, LIKE HYUNDAI USA IN PROVIDING A SAFE WELL MADE VEHICLE. THE CAR LOSES POWER AS THE VEHICLE INCREASE WITH HIGH SPEED ON THE HIGHWAY WITH SHAKING AND CLANKING SOUNDS A CLANKING CLANK CLANK NOISE. THE LOSS OF POWER GOING UP A HILL AND OR EMBANKMENT SAME SOUNDS MENTION BEFORE.
Corrective Action:
THE CAR WAS TAKEN TO THE DEALERSHIP DUE TO THE LOST OF POWER FROM THE ENGINE WAS TOLD TO REPLACE THE CATALYTIC CONVERTER. THE CAR WAS DRIVEN FROM THE DEALER UNTIL THE PART ARRIVED. THE CAR HAD KNOCKING, ENGINE LIGHT/OIL CAME ON AS WELL AS HAD TO START AND RESTART THE ENGINE. I WAS LATER TOLD THE CAR HAD A MANUFACTURER DEFECTIVE ENGINE. THE CAR KNOCKS, ENGINE SOUNDS STRANGE. THE ENGINE WAS TO BE REPLACE AS A COURTESY BY HYUNDAI USA THE MANUFACTURER DUE TO MANUFACTURER ENGINE HAD RECENTLY EXPIRED ON THE DEFECTIVE ENGINE. THE CLAIMS REP FOR HYUNDAI USA SAID MY ENGINE WOULD BE COVERED LATER AFTER THE CLAIM WAS DENIED. THE DENIAL WAS BASED OF THE MANUFACTURER CLAIMS THE UPKEEP OF REPAIRS/MAINTENANCE WAS LACKING EVEN THOUGH MAINTENANCE WAS TRACKED. I ASSUMED MANUFACTURED DEFECT WAS BASED ON THE CONSTRUCTION OF HOW THE ENGINE WAS MADE. MY TRUST AND LOYALTY TO BUSINESSES ARE TRULY LACKING DUE TO THE FACT I PUT MY TRUST IN THE PROFESSIONALS LIKE THE DEALERSHIP, LIKE HYUNDAI USA IN PROVIDING A SAFE WELL MADE VEHICLE. THE CAR LOSES POWER AS THE VEHICLE INCREASE WITH HIGH SPEED ON THE HIGHWAY WITH SHAKING AND CLANKING SOUNDS A CLANKING CLANK CLANK NOISE. THE LOSS OF POWER GOING UP A HILL AND OR EMBANKMENT SAME SOUNDS MENTION BEFORE.
Additional Notes:
THE CAR WAS TAKEN TO THE DEALERSHIP DUE TO THE LOST OF POWER FROM THE ENGINE WAS TOLD TO REPLACE THE CATALYTIC CONVERTER. THE CAR WAS DRIVEN FROM THE DEALER UNTIL THE PART ARRIVED. THE CAR HAD KNOCKING, ENGINE LIGHT/OIL CAME ON AS WELL AS HAD TO START AND RESTART THE ENGINE. I WAS LATER TOLD THE CAR HAD A MANUFACTURER DEFECTIVE ENGINE. THE CAR KNOCKS, ENGINE SOUNDS STRANGE. THE ENGINE WAS TO BE REPLACE AS A COURTESY BY HYUNDAI USA THE MANUFACTURER DUE TO MANUFACTURER ENGINE HAD RECENTLY EXPIRED ON THE DEFECTIVE ENGINE. THE CLAIMS REP FOR HYUNDAI USA SAID MY ENGINE WOULD BE COVERED LATER AFTER THE CLAIM WAS DENIED. THE DENIAL WAS BASED OF THE MANUFACTURER CLAIMS THE UPKEEP OF REPAIRS/MAINTENANCE WAS LACKING EVEN THOUGH MAINTENANCE WAS TRACKED. I ASSUMED MANUFACTURED DEFECT WAS BASED ON THE CONSTRUCTION OF HOW THE ENGINE WAS MADE. MY TRUST AND LOYALTY TO BUSINESSES ARE TRULY LACKING DUE TO THE FACT I PUT MY TRUST IN THE PROFESSIONALS LIKE THE DEALERSHIP, LIKE HYUNDAI USA IN PROVIDING A SAFE WELL MADE VEHICLE. THE CAR LOSES POWER AS THE VEHICLE INCREASE WITH HIGH SPEED ON THE HIGHWAY WITH SHAKING AND CLANKING SOUNDS A CLANKING CLANK CLANK NOISE. THE LOSS OF POWER GOING UP A HILL AND OR EMBANKMENT SAME SOUNDS MENTION BEFORE.
Mfg Campaign: 11258018
Recall Date: Sep 25, 2019
Hyundai Motor America
Defect Description:
AIR BAGS
Potential Consequences:
AIRBAG LIGHT STAYS ILLUMINATED ON DASH
Corrective Action:
AIRBAG LIGHT STAYS ILLUMINATED ON DASH
Additional Notes:
AIRBAG LIGHT STAYS ILLUMINATED ON DASH
Mfg Campaign: 11246519
Recall Date: Aug 26, 2019
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
THERE IS ROUGH IDLING. SHAKES.
Corrective Action:
THERE IS ROUGH IDLING. SHAKES.
Additional Notes:
THERE IS ROUGH IDLING. SHAKES.
Mfg Campaign: 11242688
Recall Date: Aug 8, 2019
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
MY HYUNDAI ELANTRA HAS 82,700 MILES, MAINTAINED REGULARLY. AS OF YESTERDAY THE VEHICLE STALLS WHEN DRIVING ABOVE 45 MILES PER HOUR. PHONED HYUNDAI AND THEY SAY THE WARRANTY ONLY GOES UP TO 80,000 MILES. WE ARE TAKING IT IN TO HYUNDAI ON MONDAY TO SEE WHAT CAN BE DONE. THE ENGINE SHOULD NOT STALL AT THIS MILEAGE.
Corrective Action:
MY HYUNDAI ELANTRA HAS 82,700 MILES, MAINTAINED REGULARLY. AS OF YESTERDAY THE VEHICLE STALLS WHEN DRIVING ABOVE 45 MILES PER HOUR. PHONED HYUNDAI AND THEY SAY THE WARRANTY ONLY GOES UP TO 80,000 MILES. WE ARE TAKING IT IN TO HYUNDAI ON MONDAY TO SEE WHAT CAN BE DONE. THE ENGINE SHOULD NOT STALL AT THIS MILEAGE.
Additional Notes:
MY HYUNDAI ELANTRA HAS 82,700 MILES, MAINTAINED REGULARLY. AS OF YESTERDAY THE VEHICLE STALLS WHEN DRIVING ABOVE 45 MILES PER HOUR. PHONED HYUNDAI AND THEY SAY THE WARRANTY ONLY GOES UP TO 80,000 MILES. WE ARE TAKING IT IN TO HYUNDAI ON MONDAY TO SEE WHAT CAN BE DONE. THE ENGINE SHOULD NOT STALL AT THIS MILEAGE.
Mfg Campaign: 11241538
Recall Date: Aug 3, 2019
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
VEHICLE HAS 115,000 MILES AND HAS HAD REGULAR MAINTENANCE EVERY 4000-5000 MILES. DROVE THE CAR 376 MILES YESTERDAY AND CAMPED OVERNIGHT. NOT 30 MILES FROM LEAVING THE CAMPSITE THIS MORNING MY CAT STARTS HAVING PROBLEMS ACCELERATING UP HOLD AND KNOCKS WHEN THE ENGINE GOES OVER 2500RPMS. NO INDICATOR LIGHTS. I CONTINUE DRIVING TOWARD THE NEAREST AUTO SERVICE STATION (30 MILES) BUT THE CAR DOESN'T MAKE IT. GOING UP A HILL IT ACCELERATED LESS AND LESS UNTIL IT STOPPED AT WHICH POINT THE BATTERY AND OIL LIGHTS CAME ON. HAD THE CAR TOWED AND THE MECHANIC SAYS THE ENGINE IS LOCKED UP AND THERE WAS NO OIL IN THE VEHICLE AT ALL. HIS RECOMMENDATION IS A NEW ENGINE. NO INDICATOR LIGHTS CAME ON UNTIL THE CAR DIED.
Corrective Action:
VEHICLE HAS 115,000 MILES AND HAS HAD REGULAR MAINTENANCE EVERY 4000-5000 MILES. DROVE THE CAR 376 MILES YESTERDAY AND CAMPED OVERNIGHT. NOT 30 MILES FROM LEAVING THE CAMPSITE THIS MORNING MY CAT STARTS HAVING PROBLEMS ACCELERATING UP HOLD AND KNOCKS WHEN THE ENGINE GOES OVER 2500RPMS. NO INDICATOR LIGHTS. I CONTINUE DRIVING TOWARD THE NEAREST AUTO SERVICE STATION (30 MILES) BUT THE CAR DOESN'T MAKE IT. GOING UP A HILL IT ACCELERATED LESS AND LESS UNTIL IT STOPPED AT WHICH POINT THE BATTERY AND OIL LIGHTS CAME ON. HAD THE CAR TOWED AND THE MECHANIC SAYS THE ENGINE IS LOCKED UP AND THERE WAS NO OIL IN THE VEHICLE AT ALL. HIS RECOMMENDATION IS A NEW ENGINE. NO INDICATOR LIGHTS CAME ON UNTIL THE CAR DIED.
Additional Notes:
VEHICLE HAS 115,000 MILES AND HAS HAD REGULAR MAINTENANCE EVERY 4000-5000 MILES. DROVE THE CAR 376 MILES YESTERDAY AND CAMPED OVERNIGHT. NOT 30 MILES FROM LEAVING THE CAMPSITE THIS MORNING MY CAT STARTS HAVING PROBLEMS ACCELERATING UP HOLD AND KNOCKS WHEN THE ENGINE GOES OVER 2500RPMS. NO INDICATOR LIGHTS. I CONTINUE DRIVING TOWARD THE NEAREST AUTO SERVICE STATION (30 MILES) BUT THE CAR DOESN'T MAKE IT. GOING UP A HILL IT ACCELERATED LESS AND LESS UNTIL IT STOPPED AT WHICH POINT THE BATTERY AND OIL LIGHTS CAME ON. HAD THE CAR TOWED AND THE MECHANIC SAYS THE ENGINE IS LOCKED UP AND THERE WAS NO OIL IN THE VEHICLE AT ALL. HIS RECOMMENDATION IS A NEW ENGINE. NO INDICATOR LIGHTS CAME ON UNTIL THE CAR DIED.
Mfg Campaign: 11240456
Recall Date: Jul 29, 2019
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS IN A DRIVE THRU AT A PHARMACY WHEN THE AIR STOPPED WORKING, CAR HAD 62,000 MILES TO DATE & UPON VEHICLE INSPECTION THE AIR COMPRESSOR WENT OUT
Corrective Action:
I WAS IN A DRIVE THRU AT A PHARMACY WHEN THE AIR STOPPED WORKING, CAR HAD 62,000 MILES TO DATE & UPON VEHICLE INSPECTION THE AIR COMPRESSOR WENT OUT
Additional Notes:
I WAS IN A DRIVE THRU AT A PHARMACY WHEN THE AIR STOPPED WORKING, CAR HAD 62,000 MILES TO DATE & UPON VEHICLE INSPECTION THE AIR COMPRESSOR WENT OUT
Mfg Campaign: 11230977
Recall Date: Jul 11, 2019
Hyundai Motor America
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 HYUNDAI ELANTRA. THE CONTACT STATED THAT WHILE HER ROOMMATE WAS AT AN INTERSECTION, ANOTHER VEHICLE CRASHED INTO THE REAR DRIVER SIDE OF THE VEHICLE CAUSING THE CONTACT'S VEHICLE TO CRASH INTO A CURB AND INTO A POLE. NO AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED BACK AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE FIRE DEPARTMENT WAS AT THE CRASH BUT NO REPORT WAS MADE. THE OTHER DRIVER HAD INJURY TO HER HEAD. THE POLICE TOWED THE VEHICLE TO A TOW AWAY LOT AT HELMS & HILL TOWING (649 S MAPLE AVE, MONTEBELLO, CA 90640 (323) 889-4900). THE DEALER WAS NOT CONTACTED. THE VEHICLE DAMAGES WERE UNKNOWN AT MOMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. *DSY *JS *TR 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 HYUNDAI ELANTRA. THE CONTACT STATED THAT WHILE HER ROOMMATE WAS AT AN INTERSECTION, ANOTHER VEHICLE CRASHED INTO THE REAR DRIVER SIDE OF THE VEHICLE CAUSING THE CONTACT'S VEHICLE TO CRASH INTO A CURB AND INTO A POLE. NO AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED BACK AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE FIRE DEPARTMENT WAS AT THE CRASH BUT NO REPORT WAS MADE. THE OTHER DRIVER HAD INJURY TO HER HEAD. THE POLICE TOWED THE VEHICLE TO A TOW AWAY LOT AT HELMS & HILL TOWING (649 S MAPLE AVE, MONTEBELLO, CA 90640 (323) 889-4900). THE DEALER WAS NOT CONTACTED. THE VEHICLE DAMAGES WERE UNKNOWN AT MOMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. *DSY *JS *TR 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 HYUNDAI ELANTRA. THE CONTACT STATED THAT WHILE HER ROOMMATE WAS AT AN INTERSECTION, ANOTHER VEHICLE CRASHED INTO THE REAR DRIVER SIDE OF THE VEHICLE CAUSING THE CONTACT'S VEHICLE TO CRASH INTO A CURB AND INTO A POLE. NO AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED BACK AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE FIRE DEPARTMENT WAS AT THE CRASH BUT NO REPORT WAS MADE. THE OTHER DRIVER HAD INJURY TO HER HEAD. THE POLICE TOWED THE VEHICLE TO A TOW AWAY LOT AT HELMS & HILL TOWING (649 S MAPLE AVE, MONTEBELLO, CA 90640 (323) 889-4900). THE DEALER WAS NOT CONTACTED. THE VEHICLE DAMAGES WERE UNKNOWN AT MOMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. *DSY *JS *TR 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Mfg Campaign: 11221017
Recall Date: Jun 18, 2019
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE WAS SITTING IN MY DRIVE WAY. I PULLED THE SMALL HANDLE BY THE DRIVER SEAT TO OPEN THE TRUNK. NOW MY TRUNK WILL NOT LATCH. IT WANT CLOSE EVEN WITH THE BUTTON ON THE KEY PHOBE.
Corrective Action:
VEHICLE WAS SITTING IN MY DRIVE WAY. I PULLED THE SMALL HANDLE BY THE DRIVER SEAT TO OPEN THE TRUNK. NOW MY TRUNK WILL NOT LATCH. IT WANT CLOSE EVEN WITH THE BUTTON ON THE KEY PHOBE.
Additional Notes:
VEHICLE WAS SITTING IN MY DRIVE WAY. I PULLED THE SMALL HANDLE BY THE DRIVER SEAT TO OPEN THE TRUNK. NOW MY TRUNK WILL NOT LATCH. IT WANT CLOSE EVEN WITH THE BUTTON ON THE KEY PHOBE.
Mfg Campaign: 11218970
Recall Date: Jun 10, 2019
Hyundai Motor America
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
CAR DRIVE OVER BUMPS AND UNEVEN ROADS LIKE A BOAT IN BAD WAVES STEERING LOCKS UP LIKE NO POWER STEERING IT'S VERY DANGEROUS THEY REPLACED STEERING PARTS 2 TIME THIS HAPPENED AFTER DRIVING 40 TO 70 MILES AND GOING STRAIGHT HIGHWAYS AND IN TOWN
Corrective Action:
CAR DRIVE OVER BUMPS AND UNEVEN ROADS LIKE A BOAT IN BAD WAVES STEERING LOCKS UP LIKE NO POWER STEERING IT'S VERY DANGEROUS THEY REPLACED STEERING PARTS 2 TIME THIS HAPPENED AFTER DRIVING 40 TO 70 MILES AND GOING STRAIGHT HIGHWAYS AND IN TOWN
Additional Notes:
CAR DRIVE OVER BUMPS AND UNEVEN ROADS LIKE A BOAT IN BAD WAVES STEERING LOCKS UP LIKE NO POWER STEERING IT'S VERY DANGEROUS THEY REPLACED STEERING PARTS 2 TIME THIS HAPPENED AFTER DRIVING 40 TO 70 MILES AND GOING STRAIGHT HIGHWAYS AND IN TOWN
Mfg Campaign: 11218288
Recall Date: Jun 6, 2019
Hyundai Motor America
Defect Description:
STEERING
Potential Consequences:
CAR DRIVE OVER BUMPS AND UNEVEN ROADS LIKE A BOAT IN BAD WAVES STEERING LOCKS UP LIKE NO POWER STEERING IT'S VERY DANGEROUS THEY REPLACED STEERING PARTS 2 TIME THIS HAPPENED AFTER DRIVING 40 TO 70 MILES AND GOING STRAIGHT HIGHWAYS AND IN TOWN
Corrective Action:
CAR DRIVE OVER BUMPS AND UNEVEN ROADS LIKE A BOAT IN BAD WAVES STEERING LOCKS UP LIKE NO POWER STEERING IT'S VERY DANGEROUS THEY REPLACED STEERING PARTS 2 TIME THIS HAPPENED AFTER DRIVING 40 TO 70 MILES AND GOING STRAIGHT HIGHWAYS AND IN TOWN
Additional Notes:
CAR DRIVE OVER BUMPS AND UNEVEN ROADS LIKE A BOAT IN BAD WAVES STEERING LOCKS UP LIKE NO POWER STEERING IT'S VERY DANGEROUS THEY REPLACED STEERING PARTS 2 TIME THIS HAPPENED AFTER DRIVING 40 TO 70 MILES AND GOING STRAIGHT HIGHWAYS AND IN TOWN
Mfg Campaign: 11218288
Recall Date: Jun 6, 2019
Hyundai Motor America
Defect Description:
SUSPENSION
Potential Consequences:
CAR DRIVE OVER BUMPS AND UNEVEN ROADS LIKE A BOAT IN BAD WAVES STEERING LOCKS UP LIKE NO POWER STEERING IT'S VERY DANGEROUS THEY REPLACED STEERING PARTS 2 TIME THIS HAPPENED AFTER DRIVING 40 TO 70 MILES AND GOING STRAIGHT HIGHWAYS AND IN TOWN
Corrective Action:
CAR DRIVE OVER BUMPS AND UNEVEN ROADS LIKE A BOAT IN BAD WAVES STEERING LOCKS UP LIKE NO POWER STEERING IT'S VERY DANGEROUS THEY REPLACED STEERING PARTS 2 TIME THIS HAPPENED AFTER DRIVING 40 TO 70 MILES AND GOING STRAIGHT HIGHWAYS AND IN TOWN
Additional Notes:
CAR DRIVE OVER BUMPS AND UNEVEN ROADS LIKE A BOAT IN BAD WAVES STEERING LOCKS UP LIKE NO POWER STEERING IT'S VERY DANGEROUS THEY REPLACED STEERING PARTS 2 TIME THIS HAPPENED AFTER DRIVING 40 TO 70 MILES AND GOING STRAIGHT HIGHWAYS AND IN TOWN
Mfg Campaign: 11218288
Recall Date: Jun 6, 2019
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
I AM TOLD I NEED TO HAVE MY ENGINE REPLACED. MY CAR HAD BEEN MAKING TICKING AND KNOCKING NOISES AS IF IT WAS STRUGGLING TO FUNCTION. THE DAY IT BROKE DOWN, IT WAS BEGINNING TO KNOCK EXCEPTIONALLY LOUD. I WAS AFRAID IT WAS GOING TO STALL WHILE DRIVING AS THE CAR WOULD NOT ACCELERATE WHEN I PUSHED ON THE GAS PEDAL. IT STALLED AGAIN AT THE NEXT INTERSECTION. THEN WOULD NOT START AT ALL. I HAD TO ASK FOR HELP TO PUSH MY CAR TO A SAFE AREA. THIS HAPPENED ON A CITY STREETS. I HAD THE CAR TOWED TO THE HYUNDAI DEALERSHIP BELIEVING IT WAS COVERED UNDER WARRANTY. I WAS TOLD I NEEDED A NEW ENGINE AT A COST OF ABOUT $8,000. IF I REPLACE THE ENGINE WITH THE SAME ENGINE, WHO'S TO SAY THIS WON'T HAPPEN AGAIN? I BOUGHT THE HYUNDAI BECAUSE OF THE 10 YEAR/100,000 MILE WARRANTY KNOWING I'D BE PUTTING ON THE MILES FOR WORK. I DON'T EXPECT ENGINE FAILURE AT THE 78,800 MILES (I BOUGHT IT USED FROM ENTERPRISE CAR SALES WITH 18,000 MILES ON IT). THE SELLING POINT WAS THE 10 YEAR/100,000 MILE WARRANTY THAT I EXPECTED TO HAVE. I LEARNED IT DOES NOT PASS TO THE SECOND OWNER. WHY NOT? HOW DOES THE DRIVER CHANGE THE APPARENTLY DEFECTIVE MANUFACTURING OF THE ENGINE?! AS I PRESSED ON WITH THE HYUNDAI REPRESENTATIVE, HE TOLD ME (AFTER CONSULTING WITH HIS SUPERVISOR) IT IS ONLY COVERED FOR A SECOND OWNER IF IT WAS A CERTIFIED PRE-OWNED VEHICLE. I SAID IT WAS CPO AND THAT IS HOW ENTERPRISE MARKETED THEIR VEHICLES. HYUNDAI THEN SAID THE OWNERSHIP FOR THE WARRANTY IS UNDER ALAMO/ENTERPRISE, NOT ME. NEWS TO ME, BUT, AGAIN, WHY DOES IT MATTER IF THE ENGINE IS DEFECTIVE? THESE "NU" ENGINES HAVE ALREADY BEEN ESTABLISHED TO BE DEFECTIVE. WHAT ENGINE BITES THE DUST AT 78,800 MILES? MY CAR WAS SERVICED REGULARLY ALTHOUGH NOT BY THE DEALERSHIP. THE REPRESENTATIVE THEN PROCEEDED TO TELL ME THE WARRANTY WOULD BE INVALID ANYWAY IF IT WAS NOT SERVICED BY HYUNDAI.
Corrective Action:
I AM TOLD I NEED TO HAVE MY ENGINE REPLACED. MY CAR HAD BEEN MAKING TICKING AND KNOCKING NOISES AS IF IT WAS STRUGGLING TO FUNCTION. THE DAY IT BROKE DOWN, IT WAS BEGINNING TO KNOCK EXCEPTIONALLY LOUD. I WAS AFRAID IT WAS GOING TO STALL WHILE DRIVING AS THE CAR WOULD NOT ACCELERATE WHEN I PUSHED ON THE GAS PEDAL. IT STALLED AGAIN AT THE NEXT INTERSECTION. THEN WOULD NOT START AT ALL. I HAD TO ASK FOR HELP TO PUSH MY CAR TO A SAFE AREA. THIS HAPPENED ON A CITY STREETS. I HAD THE CAR TOWED TO THE HYUNDAI DEALERSHIP BELIEVING IT WAS COVERED UNDER WARRANTY. I WAS TOLD I NEEDED A NEW ENGINE AT A COST OF ABOUT $8,000. IF I REPLACE THE ENGINE WITH THE SAME ENGINE, WHO'S TO SAY THIS WON'T HAPPEN AGAIN? I BOUGHT THE HYUNDAI BECAUSE OF THE 10 YEAR/100,000 MILE WARRANTY KNOWING I'D BE PUTTING ON THE MILES FOR WORK. I DON'T EXPECT ENGINE FAILURE AT THE 78,800 MILES (I BOUGHT IT USED FROM ENTERPRISE CAR SALES WITH 18,000 MILES ON IT). THE SELLING POINT WAS THE 10 YEAR/100,000 MILE WARRANTY THAT I EXPECTED TO HAVE. I LEARNED IT DOES NOT PASS TO THE SECOND OWNER. WHY NOT? HOW DOES THE DRIVER CHANGE THE APPARENTLY DEFECTIVE MANUFACTURING OF THE ENGINE?! AS I PRESSED ON WITH THE HYUNDAI REPRESENTATIVE, HE TOLD ME (AFTER CONSULTING WITH HIS SUPERVISOR) IT IS ONLY COVERED FOR A SECOND OWNER IF IT WAS A CERTIFIED PRE-OWNED VEHICLE. I SAID IT WAS CPO AND THAT IS HOW ENTERPRISE MARKETED THEIR VEHICLES. HYUNDAI THEN SAID THE OWNERSHIP FOR THE WARRANTY IS UNDER ALAMO/ENTERPRISE, NOT ME. NEWS TO ME, BUT, AGAIN, WHY DOES IT MATTER IF THE ENGINE IS DEFECTIVE? THESE "NU" ENGINES HAVE ALREADY BEEN ESTABLISHED TO BE DEFECTIVE. WHAT ENGINE BITES THE DUST AT 78,800 MILES? MY CAR WAS SERVICED REGULARLY ALTHOUGH NOT BY THE DEALERSHIP. THE REPRESENTATIVE THEN PROCEEDED TO TELL ME THE WARRANTY WOULD BE INVALID ANYWAY IF IT WAS NOT SERVICED BY HYUNDAI.
Additional Notes:
I AM TOLD I NEED TO HAVE MY ENGINE REPLACED. MY CAR HAD BEEN MAKING TICKING AND KNOCKING NOISES AS IF IT WAS STRUGGLING TO FUNCTION. THE DAY IT BROKE DOWN, IT WAS BEGINNING TO KNOCK EXCEPTIONALLY LOUD. I WAS AFRAID IT WAS GOING TO STALL WHILE DRIVING AS THE CAR WOULD NOT ACCELERATE WHEN I PUSHED ON THE GAS PEDAL. IT STALLED AGAIN AT THE NEXT INTERSECTION. THEN WOULD NOT START AT ALL. I HAD TO ASK FOR HELP TO PUSH MY CAR TO A SAFE AREA. THIS HAPPENED ON A CITY STREETS. I HAD THE CAR TOWED TO THE HYUNDAI DEALERSHIP BELIEVING IT WAS COVERED UNDER WARRANTY. I WAS TOLD I NEEDED A NEW ENGINE AT A COST OF ABOUT $8,000. IF I REPLACE THE ENGINE WITH THE SAME ENGINE, WHO'S TO SAY THIS WON'T HAPPEN AGAIN? I BOUGHT THE HYUNDAI BECAUSE OF THE 10 YEAR/100,000 MILE WARRANTY KNOWING I'D BE PUTTING ON THE MILES FOR WORK. I DON'T EXPECT ENGINE FAILURE AT THE 78,800 MILES (I BOUGHT IT USED FROM ENTERPRISE CAR SALES WITH 18,000 MILES ON IT). THE SELLING POINT WAS THE 10 YEAR/100,000 MILE WARRANTY THAT I EXPECTED TO HAVE. I LEARNED IT DOES NOT PASS TO THE SECOND OWNER. WHY NOT? HOW DOES THE DRIVER CHANGE THE APPARENTLY DEFECTIVE MANUFACTURING OF THE ENGINE?! AS I PRESSED ON WITH THE HYUNDAI REPRESENTATIVE, HE TOLD ME (AFTER CONSULTING WITH HIS SUPERVISOR) IT IS ONLY COVERED FOR A SECOND OWNER IF IT WAS A CERTIFIED PRE-OWNED VEHICLE. I SAID IT WAS CPO AND THAT IS HOW ENTERPRISE MARKETED THEIR VEHICLES. HYUNDAI THEN SAID THE OWNERSHIP FOR THE WARRANTY IS UNDER ALAMO/ENTERPRISE, NOT ME. NEWS TO ME, BUT, AGAIN, WHY DOES IT MATTER IF THE ENGINE IS DEFECTIVE? THESE "NU" ENGINES HAVE ALREADY BEEN ESTABLISHED TO BE DEFECTIVE. WHAT ENGINE BITES THE DUST AT 78,800 MILES? MY CAR WAS SERVICED REGULARLY ALTHOUGH NOT BY THE DEALERSHIP. THE REPRESENTATIVE THEN PROCEEDED TO TELL ME THE WARRANTY WOULD BE INVALID ANYWAY IF IT WAS NOT SERVICED BY HYUNDAI.
Mfg Campaign: 11207660
Recall Date: May 15, 2019
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
I AM TOLD I NEED TO HAVE MY ENGINE REPLACED. MY CAR HAD BEEN MAKING TICKING AND KNOCKING NOISES AS IF IT WAS STRUGGLING TO FUNCTION. THE DAY IT BROKE DOWN, IT WAS BEGINNING TO KNOCK EXCEPTIONALLY LOUD. I WAS AFRAID IT WAS GOING TO STALL WHILE DRIVING AS THE CAR WOULD NOT ACCELERATE WHEN I PUSHED ON THE GAS PEDAL. IT STALLED AGAIN AT THE NEXT INTERSECTION. THEN WOULD NOT START AT ALL. I HAD TO ASK FOR HELP TO PUSH MY CAR TO A SAFE AREA. THIS HAPPENED ON A CITY STREETS. I HAD THE CAR TOWED TO THE HYUNDAI DEALERSHIP BELIEVING IT WAS COVERED UNDER WARRANTY. I WAS TOLD I NEEDED A NEW ENGINE AT A COST OF ABOUT $8,000. IF I REPLACE THE ENGINE WITH THE SAME ENGINE, WHO'S TO SAY THIS WON'T HAPPEN AGAIN? I BOUGHT THE HYUNDAI BECAUSE OF THE 10 YEAR/100,000 MILE WARRANTY KNOWING I'D BE PUTTING ON THE MILES FOR WORK. I DON'T EXPECT ENGINE FAILURE AT THE 78,800 MILES (I BOUGHT IT USED FROM ENTERPRISE CAR SALES WITH 18,000 MILES ON IT). THE SELLING POINT WAS THE 10 YEAR/100,000 MILE WARRANTY THAT I EXPECTED TO HAVE. I LEARNED IT DOES NOT PASS TO THE SECOND OWNER. WHY NOT? HOW DOES THE DRIVER CHANGE THE APPARENTLY DEFECTIVE MANUFACTURING OF THE ENGINE?! AS I PRESSED ON WITH THE HYUNDAI REPRESENTATIVE, HE TOLD ME (AFTER CONSULTING WITH HIS SUPERVISOR) IT IS ONLY COVERED FOR A SECOND OWNER IF IT WAS A CERTIFIED PRE-OWNED VEHICLE. I SAID IT WAS CPO AND THAT IS HOW ENTERPRISE MARKETED THEIR VEHICLES. HYUNDAI THEN SAID THE OWNERSHIP FOR THE WARRANTY IS UNDER ALAMO/ENTERPRISE, NOT ME. NEWS TO ME, BUT, AGAIN, WHY DOES IT MATTER IF THE ENGINE IS DEFECTIVE? THESE "NU" ENGINES HAVE ALREADY BEEN ESTABLISHED TO BE DEFECTIVE. WHAT ENGINE BITES THE DUST AT 78,800 MILES? MY CAR WAS SERVICED REGULARLY ALTHOUGH NOT BY THE DEALERSHIP. THE REPRESENTATIVE THEN PROCEEDED TO TELL ME THE WARRANTY WOULD BE INVALID ANYWAY IF IT WAS NOT SERVICED BY HYUNDAI.
Corrective Action:
I AM TOLD I NEED TO HAVE MY ENGINE REPLACED. MY CAR HAD BEEN MAKING TICKING AND KNOCKING NOISES AS IF IT WAS STRUGGLING TO FUNCTION. THE DAY IT BROKE DOWN, IT WAS BEGINNING TO KNOCK EXCEPTIONALLY LOUD. I WAS AFRAID IT WAS GOING TO STALL WHILE DRIVING AS THE CAR WOULD NOT ACCELERATE WHEN I PUSHED ON THE GAS PEDAL. IT STALLED AGAIN AT THE NEXT INTERSECTION. THEN WOULD NOT START AT ALL. I HAD TO ASK FOR HELP TO PUSH MY CAR TO A SAFE AREA. THIS HAPPENED ON A CITY STREETS. I HAD THE CAR TOWED TO THE HYUNDAI DEALERSHIP BELIEVING IT WAS COVERED UNDER WARRANTY. I WAS TOLD I NEEDED A NEW ENGINE AT A COST OF ABOUT $8,000. IF I REPLACE THE ENGINE WITH THE SAME ENGINE, WHO'S TO SAY THIS WON'T HAPPEN AGAIN? I BOUGHT THE HYUNDAI BECAUSE OF THE 10 YEAR/100,000 MILE WARRANTY KNOWING I'D BE PUTTING ON THE MILES FOR WORK. I DON'T EXPECT ENGINE FAILURE AT THE 78,800 MILES (I BOUGHT IT USED FROM ENTERPRISE CAR SALES WITH 18,000 MILES ON IT). THE SELLING POINT WAS THE 10 YEAR/100,000 MILE WARRANTY THAT I EXPECTED TO HAVE. I LEARNED IT DOES NOT PASS TO THE SECOND OWNER. WHY NOT? HOW DOES THE DRIVER CHANGE THE APPARENTLY DEFECTIVE MANUFACTURING OF THE ENGINE?! AS I PRESSED ON WITH THE HYUNDAI REPRESENTATIVE, HE TOLD ME (AFTER CONSULTING WITH HIS SUPERVISOR) IT IS ONLY COVERED FOR A SECOND OWNER IF IT WAS A CERTIFIED PRE-OWNED VEHICLE. I SAID IT WAS CPO AND THAT IS HOW ENTERPRISE MARKETED THEIR VEHICLES. HYUNDAI THEN SAID THE OWNERSHIP FOR THE WARRANTY IS UNDER ALAMO/ENTERPRISE, NOT ME. NEWS TO ME, BUT, AGAIN, WHY DOES IT MATTER IF THE ENGINE IS DEFECTIVE? THESE "NU" ENGINES HAVE ALREADY BEEN ESTABLISHED TO BE DEFECTIVE. WHAT ENGINE BITES THE DUST AT 78,800 MILES? MY CAR WAS SERVICED REGULARLY ALTHOUGH NOT BY THE DEALERSHIP. THE REPRESENTATIVE THEN PROCEEDED TO TELL ME THE WARRANTY WOULD BE INVALID ANYWAY IF IT WAS NOT SERVICED BY HYUNDAI.
Additional Notes:
I AM TOLD I NEED TO HAVE MY ENGINE REPLACED. MY CAR HAD BEEN MAKING TICKING AND KNOCKING NOISES AS IF IT WAS STRUGGLING TO FUNCTION. THE DAY IT BROKE DOWN, IT WAS BEGINNING TO KNOCK EXCEPTIONALLY LOUD. I WAS AFRAID IT WAS GOING TO STALL WHILE DRIVING AS THE CAR WOULD NOT ACCELERATE WHEN I PUSHED ON THE GAS PEDAL. IT STALLED AGAIN AT THE NEXT INTERSECTION. THEN WOULD NOT START AT ALL. I HAD TO ASK FOR HELP TO PUSH MY CAR TO A SAFE AREA. THIS HAPPENED ON A CITY STREETS. I HAD THE CAR TOWED TO THE HYUNDAI DEALERSHIP BELIEVING IT WAS COVERED UNDER WARRANTY. I WAS TOLD I NEEDED A NEW ENGINE AT A COST OF ABOUT $8,000. IF I REPLACE THE ENGINE WITH THE SAME ENGINE, WHO'S TO SAY THIS WON'T HAPPEN AGAIN? I BOUGHT THE HYUNDAI BECAUSE OF THE 10 YEAR/100,000 MILE WARRANTY KNOWING I'D BE PUTTING ON THE MILES FOR WORK. I DON'T EXPECT ENGINE FAILURE AT THE 78,800 MILES (I BOUGHT IT USED FROM ENTERPRISE CAR SALES WITH 18,000 MILES ON IT). THE SELLING POINT WAS THE 10 YEAR/100,000 MILE WARRANTY THAT I EXPECTED TO HAVE. I LEARNED IT DOES NOT PASS TO THE SECOND OWNER. WHY NOT? HOW DOES THE DRIVER CHANGE THE APPARENTLY DEFECTIVE MANUFACTURING OF THE ENGINE?! AS I PRESSED ON WITH THE HYUNDAI REPRESENTATIVE, HE TOLD ME (AFTER CONSULTING WITH HIS SUPERVISOR) IT IS ONLY COVERED FOR A SECOND OWNER IF IT WAS A CERTIFIED PRE-OWNED VEHICLE. I SAID IT WAS CPO AND THAT IS HOW ENTERPRISE MARKETED THEIR VEHICLES. HYUNDAI THEN SAID THE OWNERSHIP FOR THE WARRANTY IS UNDER ALAMO/ENTERPRISE, NOT ME. NEWS TO ME, BUT, AGAIN, WHY DOES IT MATTER IF THE ENGINE IS DEFECTIVE? THESE "NU" ENGINES HAVE ALREADY BEEN ESTABLISHED TO BE DEFECTIVE. WHAT ENGINE BITES THE DUST AT 78,800 MILES? MY CAR WAS SERVICED REGULARLY ALTHOUGH NOT BY THE DEALERSHIP. THE REPRESENTATIVE THEN PROCEEDED TO TELL ME THE WARRANTY WOULD BE INVALID ANYWAY IF IT WAS NOT SERVICED BY HYUNDAI.
Mfg Campaign: 11207660
Recall Date: May 15, 2019
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