Complaints & Recalls
Consumer Complaints
344 ComplaintsHyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I BOUGHT THE CAR IN MARCH 27 2018 THE CAR WON'T NEVER CHARGE UP MY PHONE. WHEN I USE MY CHARGER TO CHARGE MY PHONE. MY DAUGHTER HAS A GENESIS AND IT DOES THE SAME THING AND HER CHARGE IN CAR BLEW OUT MY PHONE I'M SCARE THIS ELANTRA GOING TO DO THE SAME IT WILL NOT CHARGE UNLESS THE PHONE IS OFF. WHEN MY PHONE IS ON IT KEEPS MAKING FLICKERING SOUND. THE LIGHT GOES ON AND OFF ON MY LIGHTER ADAPTER AND MY PHONE WILL NOT CHARGE. SO I THINK IT'S ELECTRICAL PROBLEM. I HAVE TRY DIFFERENT PHONES BUT WHEN I TOOK IT TO STIVERS. [XXX] THE MECHANIC TESTED HIS PHONE AND HE SAID IT WORKS FINE. I DON'T KNOW WHAT TO DO PLEASE HELP. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
I BOUGHT THE CAR IN MARCH 27 2018 THE CAR WON'T NEVER CHARGE UP MY PHONE. WHEN I USE MY CHARGER TO CHARGE MY PHONE. MY DAUGHTER HAS A GENESIS AND IT DOES THE SAME THING AND HER CHARGE IN CAR BLEW OUT MY PHONE I'M SCARE THIS ELANTRA GOING TO DO THE SAME IT WILL NOT CHARGE UNLESS THE PHONE IS OFF. WHEN MY PHONE IS ON IT KEEPS MAKING FLICKERING SOUND. THE LIGHT GOES ON AND OFF ON MY LIGHTER ADAPTER AND MY PHONE WILL NOT CHARGE. SO I THINK IT'S ELECTRICAL PROBLEM. I HAVE TRY DIFFERENT PHONES BUT WHEN I TOOK IT TO STIVERS. [XXX] THE MECHANIC TESTED HIS PHONE AND HE SAID IT WORKS FINE. I DON'T KNOW WHAT TO DO PLEASE HELP. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
I BOUGHT THE CAR IN MARCH 27 2018 THE CAR WON'T NEVER CHARGE UP MY PHONE. WHEN I USE MY CHARGER TO CHARGE MY PHONE. MY DAUGHTER HAS A GENESIS AND IT DOES THE SAME THING AND HER CHARGE IN CAR BLEW OUT MY PHONE I'M SCARE THIS ELANTRA GOING TO DO THE SAME IT WILL NOT CHARGE UNLESS THE PHONE IS OFF. WHEN MY PHONE IS ON IT KEEPS MAKING FLICKERING SOUND. THE LIGHT GOES ON AND OFF ON MY LIGHTER ADAPTER AND MY PHONE WILL NOT CHARGE. SO I THINK IT'S ELECTRICAL PROBLEM. I HAVE TRY DIFFERENT PHONES BUT WHEN I TOOK IT TO STIVERS. [XXX] THE MECHANIC TESTED HIS PHONE AND HE SAID IT WORKS FINE. I DON'T KNOW WHAT TO DO PLEASE HELP. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11090893
Recall Date: Apr 29, 2018
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THESE NEW CARS DO NOT HAVE A MANUAL RELEASE FOR THE TRUNK ANYMORE - MAKING THEM EXTREMELY DANGEROUS. THE ONLY WAY TO OPEN THE TRUNK IS BY RELEASING THE LEVEL ON THE VERY FRONT DRIVER'S SIDE OR YOU MUST HAVE THE KEYS IN YOUR HAND. SO THE CAR IS PARKED AND MY SON GOES OUT WITH A FRIEND TO GET A POSTER OUT OF THE TRUNK AND SHUTS THE DOOR ON HIS HAND BY ACCIDENT. - OR SHOULD I SAY THE TRUNK CAME DOWN ON HIS HAND AND LOCKED HIS HAND INSIDE! AND NOW HE CAN'T OPEN THE TRUNK DOOR - AND NEITHER CAN HIS FRIENDS BECAUSE THERE IS NO MANUAL RELEASE ANYMORE! AND THEY ARE ALL TO YOUNG TO KNOW THERE IS A RELEASE ON THE FRONT DRIVER'S SIDE. IF I HAD NOT BEEN CLOSE BY - MY SON WOULD HAVE LOST HIS LITTLE PINKY FINGER. IT WAS CUT ALL THE WAY DOWN TO THE BONE. WHEN I CALLED HYUNDAI TO LET THEM KNOW - THE FIRST AND LAST RESPONSE WAS, "MA'AM, COULD YOU CALM DOWN BEFORE WE CONTINUE?" I SAID "SURE. I AM GOING TO CALM RIGHT DOWN AND CALL THE PRESS." AND I HUNG UP AND HAVE ALREADY NOTIFIED ABC, NBC AND THE AUTOMOTIVE NEWS - THIS IS SO DANGEROUS. HOW COULD ANYONE ALLOW NEW CARS TO HAVE NO MANUAL WAY TO OPEN THE TRUNK ANYMORE. THIS IS NOT EVOLUTION OF THE AUTO INDUSTRY. THIS IS A HUGE STRAP BACKWARD AND IT COULD REALLY PROVE TO BE HARMFUL TO MANY PEOPLE OUT THERE. IT'S ONE THING TO SHUT THE DOOR ON YOUR FINGER OR HAND - BUT A DOOR THAT CAN NOT BE OPENED ... WHY IN THE WORLD WOULD THEY COME UP WITH THIS FAUX PAS? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Corrective Action:
THESE NEW CARS DO NOT HAVE A MANUAL RELEASE FOR THE TRUNK ANYMORE - MAKING THEM EXTREMELY DANGEROUS. THE ONLY WAY TO OPEN THE TRUNK IS BY RELEASING THE LEVEL ON THE VERY FRONT DRIVER'S SIDE OR YOU MUST HAVE THE KEYS IN YOUR HAND. SO THE CAR IS PARKED AND MY SON GOES OUT WITH A FRIEND TO GET A POSTER OUT OF THE TRUNK AND SHUTS THE DOOR ON HIS HAND BY ACCIDENT. - OR SHOULD I SAY THE TRUNK CAME DOWN ON HIS HAND AND LOCKED HIS HAND INSIDE! AND NOW HE CAN'T OPEN THE TRUNK DOOR - AND NEITHER CAN HIS FRIENDS BECAUSE THERE IS NO MANUAL RELEASE ANYMORE! AND THEY ARE ALL TO YOUNG TO KNOW THERE IS A RELEASE ON THE FRONT DRIVER'S SIDE. IF I HAD NOT BEEN CLOSE BY - MY SON WOULD HAVE LOST HIS LITTLE PINKY FINGER. IT WAS CUT ALL THE WAY DOWN TO THE BONE. WHEN I CALLED HYUNDAI TO LET THEM KNOW - THE FIRST AND LAST RESPONSE WAS, "MA'AM, COULD YOU CALM DOWN BEFORE WE CONTINUE?" I SAID "SURE. I AM GOING TO CALM RIGHT DOWN AND CALL THE PRESS." AND I HUNG UP AND HAVE ALREADY NOTIFIED ABC, NBC AND THE AUTOMOTIVE NEWS - THIS IS SO DANGEROUS. HOW COULD ANYONE ALLOW NEW CARS TO HAVE NO MANUAL WAY TO OPEN THE TRUNK ANYMORE. THIS IS NOT EVOLUTION OF THE AUTO INDUSTRY. THIS IS A HUGE STRAP BACKWARD AND IT COULD REALLY PROVE TO BE HARMFUL TO MANY PEOPLE OUT THERE. IT'S ONE THING TO SHUT THE DOOR ON YOUR FINGER OR HAND - BUT A DOOR THAT CAN NOT BE OPENED ... WHY IN THE WORLD WOULD THEY COME UP WITH THIS FAUX PAS? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Additional Notes:
THESE NEW CARS DO NOT HAVE A MANUAL RELEASE FOR THE TRUNK ANYMORE - MAKING THEM EXTREMELY DANGEROUS. THE ONLY WAY TO OPEN THE TRUNK IS BY RELEASING THE LEVEL ON THE VERY FRONT DRIVER'S SIDE OR YOU MUST HAVE THE KEYS IN YOUR HAND. SO THE CAR IS PARKED AND MY SON GOES OUT WITH A FRIEND TO GET A POSTER OUT OF THE TRUNK AND SHUTS THE DOOR ON HIS HAND BY ACCIDENT. - OR SHOULD I SAY THE TRUNK CAME DOWN ON HIS HAND AND LOCKED HIS HAND INSIDE! AND NOW HE CAN'T OPEN THE TRUNK DOOR - AND NEITHER CAN HIS FRIENDS BECAUSE THERE IS NO MANUAL RELEASE ANYMORE! AND THEY ARE ALL TO YOUNG TO KNOW THERE IS A RELEASE ON THE FRONT DRIVER'S SIDE. IF I HAD NOT BEEN CLOSE BY - MY SON WOULD HAVE LOST HIS LITTLE PINKY FINGER. IT WAS CUT ALL THE WAY DOWN TO THE BONE. WHEN I CALLED HYUNDAI TO LET THEM KNOW - THE FIRST AND LAST RESPONSE WAS, "MA'AM, COULD YOU CALM DOWN BEFORE WE CONTINUE?" I SAID "SURE. I AM GOING TO CALM RIGHT DOWN AND CALL THE PRESS." AND I HUNG UP AND HAVE ALREADY NOTIFIED ABC, NBC AND THE AUTOMOTIVE NEWS - THIS IS SO DANGEROUS. HOW COULD ANYONE ALLOW NEW CARS TO HAVE NO MANUAL WAY TO OPEN THE TRUNK ANYMORE. THIS IS NOT EVOLUTION OF THE AUTO INDUSTRY. THIS IS A HUGE STRAP BACKWARD AND IT COULD REALLY PROVE TO BE HARMFUL TO MANY PEOPLE OUT THERE. IT'S ONE THING TO SHUT THE DOOR ON YOUR FINGER OR HAND - BUT A DOOR THAT CAN NOT BE OPENED ... WHY IN THE WORLD WOULD THEY COME UP WITH THIS FAUX PAS? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Mfg Campaign: 11078426
Recall Date: Mar 9, 2018
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2018 HYUNDAI ELANTRA. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF ACCELERATION WHEN THE ACCELERATOR PEDAL WAS APPLIED. THE VEHICLE WAS TAKEN TO THE DEALER (EMPIRE HYUNDAI INC, 428 PLEASANT ST, FALL RIVER, MA 02721, (508) 673-7646) MORE THAN TWICE, BUT THEY COULD NOT REPLICATE AND DIAGNOSE THE FAILURE DUE TO NO DTC. IN ADDITION, A SERVICE TECHNICIAN TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND INDICATED THAT THEY WOULD PROVIDE A FOLLOW-UP RESPONSE TO DETERMINE A SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 50. *TT *TR
Corrective Action:
TL* THE CONTACT OWNS A 2018 HYUNDAI ELANTRA. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF ACCELERATION WHEN THE ACCELERATOR PEDAL WAS APPLIED. THE VEHICLE WAS TAKEN TO THE DEALER (EMPIRE HYUNDAI INC, 428 PLEASANT ST, FALL RIVER, MA 02721, (508) 673-7646) MORE THAN TWICE, BUT THEY COULD NOT REPLICATE AND DIAGNOSE THE FAILURE DUE TO NO DTC. IN ADDITION, A SERVICE TECHNICIAN TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND INDICATED THAT THEY WOULD PROVIDE A FOLLOW-UP RESPONSE TO DETERMINE A SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 50. *TT *TR
Additional Notes:
TL* THE CONTACT OWNS A 2018 HYUNDAI ELANTRA. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF ACCELERATION WHEN THE ACCELERATOR PEDAL WAS APPLIED. THE VEHICLE WAS TAKEN TO THE DEALER (EMPIRE HYUNDAI INC, 428 PLEASANT ST, FALL RIVER, MA 02721, (508) 673-7646) MORE THAN TWICE, BUT THEY COULD NOT REPLICATE AND DIAGNOSE THE FAILURE DUE TO NO DTC. IN ADDITION, A SERVICE TECHNICIAN TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND INDICATED THAT THEY WOULD PROVIDE A FOLLOW-UP RESPONSE TO DETERMINE A SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 50. *TT *TR
Mfg Campaign: 11064085
Recall Date: Jan 22, 2018
Hyundai Motor America
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE HEADLIGHTS BEAMS HARDLY REACH ACROSS AN INTERSECTION.. THEY DO NOT ILLUMINATE ROAD SIGNS LIKE SPEED LIMIT, AND STREET NAME SIGNS.. ITS IMPOSSIBLE TO DRIVE ON RURAL ROADS THAT HAVE DIPS IN THEM UNLESS YOUR SLOW DOWN TO 15MPH (NOT GOOD WHEN THE SPEED LIMIT IS 45 ON THESE ROADS.... THE HEADLIGHTS DISAPPEAR ON SUBURBAN STREETS AS WELL... THE FIRST IMAGE THERE ARE TWO STOP SIGNS .. ..YOU CAN SEE THE POST THEY ARE ON BUT CAN YOU SEE THE SIGNS ? THE SECOND IMAGE SHOWS THE BEAMS OF THE CAR ON A FENCE .. THE CAR IS PARKED 26' AWAY FROM A 74" HIGH FENCE IM SCARED TO DRIVE THIS VEHICLE AT NIGHT.... YOU CANT SEE STOP SIGNS.. YOU CAN SEE THE LEGS OF PEDESTRIANS BUT NOT THEIR TORSOS
Corrective Action:
THE HEADLIGHTS BEAMS HARDLY REACH ACROSS AN INTERSECTION.. THEY DO NOT ILLUMINATE ROAD SIGNS LIKE SPEED LIMIT, AND STREET NAME SIGNS.. ITS IMPOSSIBLE TO DRIVE ON RURAL ROADS THAT HAVE DIPS IN THEM UNLESS YOUR SLOW DOWN TO 15MPH (NOT GOOD WHEN THE SPEED LIMIT IS 45 ON THESE ROADS.... THE HEADLIGHTS DISAPPEAR ON SUBURBAN STREETS AS WELL... THE FIRST IMAGE THERE ARE TWO STOP SIGNS .. ..YOU CAN SEE THE POST THEY ARE ON BUT CAN YOU SEE THE SIGNS ? THE SECOND IMAGE SHOWS THE BEAMS OF THE CAR ON A FENCE .. THE CAR IS PARKED 26' AWAY FROM A 74" HIGH FENCE IM SCARED TO DRIVE THIS VEHICLE AT NIGHT.... YOU CANT SEE STOP SIGNS.. YOU CAN SEE THE LEGS OF PEDESTRIANS BUT NOT THEIR TORSOS
Additional Notes:
THE HEADLIGHTS BEAMS HARDLY REACH ACROSS AN INTERSECTION.. THEY DO NOT ILLUMINATE ROAD SIGNS LIKE SPEED LIMIT, AND STREET NAME SIGNS.. ITS IMPOSSIBLE TO DRIVE ON RURAL ROADS THAT HAVE DIPS IN THEM UNLESS YOUR SLOW DOWN TO 15MPH (NOT GOOD WHEN THE SPEED LIMIT IS 45 ON THESE ROADS.... THE HEADLIGHTS DISAPPEAR ON SUBURBAN STREETS AS WELL... THE FIRST IMAGE THERE ARE TWO STOP SIGNS .. ..YOU CAN SEE THE POST THEY ARE ON BUT CAN YOU SEE THE SIGNS ? THE SECOND IMAGE SHOWS THE BEAMS OF THE CAR ON A FENCE .. THE CAR IS PARKED 26' AWAY FROM A 74" HIGH FENCE IM SCARED TO DRIVE THIS VEHICLE AT NIGHT.... YOU CANT SEE STOP SIGNS.. YOU CAN SEE THE LEGS OF PEDESTRIANS BUT NOT THEIR TORSOS
Mfg Campaign: 11060983
Recall Date: Jan 7, 2018
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