Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2023-2024 Palisade Tucson, 2023 Sonata, Elantra, and Kona vehicles. The electronic controller for the Idle Stop & Go oil pump assembly may contain damaged electrical components that can cause the pump controller to overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 246
Recall Date: Jul 27, 2023
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2022 Elantra N and 2022-2023 Elantra vehicles. The emblem on the cover of the driver's front air bag may not have been welded properly, which can result in the emblem detaching upon deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 234
Recall Date: Aug 18, 2022
Consumer Complaints
110 ComplaintsHyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The right back and front windows on this car does not work. There are times when all 4 windows do not work and all 4 doors will lock up and cannot be open from inside nor outside. This is a huge safety hazard. I took the car back to the dealer a total of 6 times. They worked on the car 4 of those six times trying to fix the issue which still exist. They finally told me there is nothing more they can do at this point. I said ok then, so it's clear the car is a lemon, so I would like a manufacturers buy back. They have ignored me. This has been going on since March 5th of this year. I took the car to another dealer for a second opinion and was advised the car is a lemon so I should contact corporate. I was provided the contact information for corporate and so I called and made a complaint. Corporate advised they would have reached back out on June 14th of this year, and to this day I have hear nothing back. I am extremely terrified of driving this car because, what is there is a fire or something, and I can't get out of the car? This car is a real safety issue and all I have gotten from the dealer is disrespect over and over and over. At one point I went back to them letting know again I do not want the car and u was asked by one of their sales person if this is about money. How insensitive. I am paying for a car that I can't even drive. I have parked this car since June 25th of this year and have to now be relying on uber or begging persons a ride. Most time it's very inconvenient. I have tried to speak with the dealer numerous amount of times, but to no avail. I don't know what else to do. Please advise accordingly. Anticipating your favorable response.
Corrective Action:
The right back and front windows on this car does not work. There are times when all 4 windows do not work and all 4 doors will lock up and cannot be open from inside nor outside. This is a huge safety hazard. I took the car back to the dealer a total of 6 times. They worked on the car 4 of those six times trying to fix the issue which still exist. They finally told me there is nothing more they can do at this point. I said ok then, so it's clear the car is a lemon, so I would like a manufacturers buy back. They have ignored me. This has been going on since March 5th of this year. I took the car to another dealer for a second opinion and was advised the car is a lemon so I should contact corporate. I was provided the contact information for corporate and so I called and made a complaint. Corporate advised they would have reached back out on June 14th of this year, and to this day I have hear nothing back. I am extremely terrified of driving this car because, what is there is a fire or something, and I can't get out of the car? This car is a real safety issue and all I have gotten from the dealer is disrespect over and over and over. At one point I went back to them letting know again I do not want the car and u was asked by one of their sales person if this is about money. How insensitive. I am paying for a car that I can't even drive. I have parked this car since June 25th of this year and have to now be relying on uber or begging persons a ride. Most time it's very inconvenient. I have tried to speak with the dealer numerous amount of times, but to no avail. I don't know what else to do. Please advise accordingly. Anticipating your favorable response.
Additional Notes:
The right back and front windows on this car does not work. There are times when all 4 windows do not work and all 4 doors will lock up and cannot be open from inside nor outside. This is a huge safety hazard. I took the car back to the dealer a total of 6 times. They worked on the car 4 of those six times trying to fix the issue which still exist. They finally told me there is nothing more they can do at this point. I said ok then, so it's clear the car is a lemon, so I would like a manufacturers buy back. They have ignored me. This has been going on since March 5th of this year. I took the car to another dealer for a second opinion and was advised the car is a lemon so I should contact corporate. I was provided the contact information for corporate and so I called and made a complaint. Corporate advised they would have reached back out on June 14th of this year, and to this day I have hear nothing back. I am extremely terrified of driving this car because, what is there is a fire or something, and I can't get out of the car? This car is a real safety issue and all I have gotten from the dealer is disrespect over and over and over. At one point I went back to them letting know again I do not want the car and u was asked by one of their sales person if this is about money. How insensitive. I am paying for a car that I can't even drive. I have parked this car since June 25th of this year and have to now be relying on uber or begging persons a ride. Most time it's very inconvenient. I have tried to speak with the dealer numerous amount of times, but to no avail. I don't know what else to do. Please advise accordingly. Anticipating your favorable response.
Mfg Campaign: 11537331
Recall Date: Aug 9, 2023
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The right back and front windows on this car does not work. There are times when all 4 windows do not work and all 4 doors will lock up and cannot be open from inside nor outside. This is a huge safety hazard. I took the car back to the dealer a total of 6 times. They worked on the car 4 of those six times trying to fix the issue which still exist. They finally told me there is nothing more they can do at this point. I said ok then, so it's clear the car is a lemon, so I would like a manufacturers buy back. They have ignored me. This has been going on since March 5th of this year. I took the car to another dealer for a second opinion and was advised the car is a lemon so I should contact corporate. I was provided the contact information for corporate and so I called and made a complaint. Corporate advised they would have reached back out on June 14th of this year, and to this day I have hear nothing back. I am extremely terrified of driving this car because, what is there is a fire or something, and I can't get out of the car? This car is a real safety issue and all I have gotten from the dealer is disrespect over and over and over. At one point I went back to them letting know again I do not want the car and u was asked by one of their sales person if this is about money. How insensitive. I am paying for a car that I can't even drive. I have parked this car since June 25th of this year and have to now be relying on uber or begging persons a ride. Most time it's very inconvenient. I have tried to speak with the dealer numerous amount of times, but to no avail. I don't know what else to do. Please advise accordingly. Anticipating your favorable response.
Corrective Action:
The right back and front windows on this car does not work. There are times when all 4 windows do not work and all 4 doors will lock up and cannot be open from inside nor outside. This is a huge safety hazard. I took the car back to the dealer a total of 6 times. They worked on the car 4 of those six times trying to fix the issue which still exist. They finally told me there is nothing more they can do at this point. I said ok then, so it's clear the car is a lemon, so I would like a manufacturers buy back. They have ignored me. This has been going on since March 5th of this year. I took the car to another dealer for a second opinion and was advised the car is a lemon so I should contact corporate. I was provided the contact information for corporate and so I called and made a complaint. Corporate advised they would have reached back out on June 14th of this year, and to this day I have hear nothing back. I am extremely terrified of driving this car because, what is there is a fire or something, and I can't get out of the car? This car is a real safety issue and all I have gotten from the dealer is disrespect over and over and over. At one point I went back to them letting know again I do not want the car and u was asked by one of their sales person if this is about money. How insensitive. I am paying for a car that I can't even drive. I have parked this car since June 25th of this year and have to now be relying on uber or begging persons a ride. Most time it's very inconvenient. I have tried to speak with the dealer numerous amount of times, but to no avail. I don't know what else to do. Please advise accordingly. Anticipating your favorable response.
Additional Notes:
The right back and front windows on this car does not work. There are times when all 4 windows do not work and all 4 doors will lock up and cannot be open from inside nor outside. This is a huge safety hazard. I took the car back to the dealer a total of 6 times. They worked on the car 4 of those six times trying to fix the issue which still exist. They finally told me there is nothing more they can do at this point. I said ok then, so it's clear the car is a lemon, so I would like a manufacturers buy back. They have ignored me. This has been going on since March 5th of this year. I took the car to another dealer for a second opinion and was advised the car is a lemon so I should contact corporate. I was provided the contact information for corporate and so I called and made a complaint. Corporate advised they would have reached back out on June 14th of this year, and to this day I have hear nothing back. I am extremely terrified of driving this car because, what is there is a fire or something, and I can't get out of the car? This car is a real safety issue and all I have gotten from the dealer is disrespect over and over and over. At one point I went back to them letting know again I do not want the car and u was asked by one of their sales person if this is about money. How insensitive. I am paying for a car that I can't even drive. I have parked this car since June 25th of this year and have to now be relying on uber or begging persons a ride. Most time it's very inconvenient. I have tried to speak with the dealer numerous amount of times, but to no avail. I don't know what else to do. Please advise accordingly. Anticipating your favorable response.
Mfg Campaign: 11537331
Recall Date: Aug 9, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
My 2023 Hyundai Elantra vehicle displays a low oil pressure message when accelerating. Is this related to the recent recall for the electric oil pump assembly that may overheat and increase the risk of a fire?
Corrective Action:
My 2023 Hyundai Elantra vehicle displays a low oil pressure message when accelerating. Is this related to the recent recall for the electric oil pump assembly that may overheat and increase the risk of a fire?
Additional Notes:
My 2023 Hyundai Elantra vehicle displays a low oil pressure message when accelerating. Is this related to the recent recall for the electric oil pump assembly that may overheat and increase the risk of a fire?
Mfg Campaign: 11537001
Recall Date: Aug 7, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2023 Hyundai Elantra vehicle displays a low oil pressure message when accelerating. Is this related to the recent recall for the electric oil pump assembly that may overheat and increase the risk of a fire?
Corrective Action:
My 2023 Hyundai Elantra vehicle displays a low oil pressure message when accelerating. Is this related to the recent recall for the electric oil pump assembly that may overheat and increase the risk of a fire?
Additional Notes:
My 2023 Hyundai Elantra vehicle displays a low oil pressure message when accelerating. Is this related to the recent recall for the electric oil pump assembly that may overheat and increase the risk of a fire?
Mfg Campaign: 11537001
Recall Date: Aug 7, 2023
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
My 2023 Hyundai Elantra vehicle displays a low oil pressure message when accelerating. Is this related to the recent recall for the electric oil pump assembly that may overheat and increase the risk of a fire?
Corrective Action:
My 2023 Hyundai Elantra vehicle displays a low oil pressure message when accelerating. Is this related to the recent recall for the electric oil pump assembly that may overheat and increase the risk of a fire?
Additional Notes:
My 2023 Hyundai Elantra vehicle displays a low oil pressure message when accelerating. Is this related to the recent recall for the electric oil pump assembly that may overheat and increase the risk of a fire?
Mfg Campaign: 11537001
Recall Date: Aug 7, 2023
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2023 Hyundai Elantra. The contact stated while driving 65 MPH, the rear cross track warning light was illuminated, and applied the brakes independently, causing the vehicle to independently steer to the right. The contact was able to regain control of the vehicle and continued driving. The contact stated he had experienced the failure a total of 5 times. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The contact stated he continued to experience the failure. The vehicle was taken back to the local dealer and to diagnose the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 7,000.
Corrective Action:
The contact owns a 2023 Hyundai Elantra. The contact stated while driving 65 MPH, the rear cross track warning light was illuminated, and applied the brakes independently, causing the vehicle to independently steer to the right. The contact was able to regain control of the vehicle and continued driving. The contact stated he had experienced the failure a total of 5 times. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The contact stated he continued to experience the failure. The vehicle was taken back to the local dealer and to diagnose the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 7,000.
Additional Notes:
The contact owns a 2023 Hyundai Elantra. The contact stated while driving 65 MPH, the rear cross track warning light was illuminated, and applied the brakes independently, causing the vehicle to independently steer to the right. The contact was able to regain control of the vehicle and continued driving. The contact stated he had experienced the failure a total of 5 times. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The contact stated he continued to experience the failure. The vehicle was taken back to the local dealer and to diagnose the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 7,000.
Mfg Campaign: 11535451
Recall Date: Jul 31, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2023 Hyundai Elantra. The contact stated while driving 65 MPH, the rear cross track warning light was illuminated, and applied the brakes independently, causing the vehicle to independently steer to the right. The contact was able to regain control of the vehicle and continued driving. The contact stated he had experienced the failure a total of 5 times. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The contact stated he continued to experience the failure. The vehicle was taken back to the local dealer and to diagnose the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 7,000.
Corrective Action:
The contact owns a 2023 Hyundai Elantra. The contact stated while driving 65 MPH, the rear cross track warning light was illuminated, and applied the brakes independently, causing the vehicle to independently steer to the right. The contact was able to regain control of the vehicle and continued driving. The contact stated he had experienced the failure a total of 5 times. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The contact stated he continued to experience the failure. The vehicle was taken back to the local dealer and to diagnose the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 7,000.
Additional Notes:
The contact owns a 2023 Hyundai Elantra. The contact stated while driving 65 MPH, the rear cross track warning light was illuminated, and applied the brakes independently, causing the vehicle to independently steer to the right. The contact was able to regain control of the vehicle and continued driving. The contact stated he had experienced the failure a total of 5 times. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The contact stated he continued to experience the failure. The vehicle was taken back to the local dealer and to diagnose the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 7,000.
Mfg Campaign: 11535451
Recall Date: Jul 31, 2023
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
On July 28th I had an accident and hurt myself because seatbelt did not work
Corrective Action:
On July 28th I had an accident and hurt myself because seatbelt did not work
Additional Notes:
On July 28th I had an accident and hurt myself because seatbelt did not work
Mfg Campaign: 11535617
Recall Date: Jul 31, 2023
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
3 lanes going down to 2 (leftmost closed). I move over to far right lane out of middle lane. No cars ahead of me in right lane. some cars in left lane. In lane for about 100 yards when.... Emergency collision warning appears and warning is made with sound and car pumps to brakes. Nobody was in my lane within 40 yards. Nobody moving into my lane. I have had it slow down and give collision warning when a car moves to right turn lane from right lane and I pass that car. But this time the alert went off and brakes were automatically strongly applied as if I was about to plow into another car without any obvious threat. Dealer checked alerts and no obvious system failures or codes appeared. Turned off automatic braking for now (and as a safety concern, it resets to the default safety braking each time In restart the car). 8:41 AM 7/18/2023
Corrective Action:
3 lanes going down to 2 (leftmost closed). I move over to far right lane out of middle lane. No cars ahead of me in right lane. some cars in left lane. In lane for about 100 yards when.... Emergency collision warning appears and warning is made with sound and car pumps to brakes. Nobody was in my lane within 40 yards. Nobody moving into my lane. I have had it slow down and give collision warning when a car moves to right turn lane from right lane and I pass that car. But this time the alert went off and brakes were automatically strongly applied as if I was about to plow into another car without any obvious threat. Dealer checked alerts and no obvious system failures or codes appeared. Turned off automatic braking for now (and as a safety concern, it resets to the default safety braking each time In restart the car). 8:41 AM 7/18/2023
Additional Notes:
3 lanes going down to 2 (leftmost closed). I move over to far right lane out of middle lane. No cars ahead of me in right lane. some cars in left lane. In lane for about 100 yards when.... Emergency collision warning appears and warning is made with sound and car pumps to brakes. Nobody was in my lane within 40 yards. Nobody moving into my lane. I have had it slow down and give collision warning when a car moves to right turn lane from right lane and I pass that car. But this time the alert went off and brakes were automatically strongly applied as if I was about to plow into another car without any obvious threat. Dealer checked alerts and no obvious system failures or codes appeared. Turned off automatic braking for now (and as a safety concern, it resets to the default safety braking each time In restart the car). 8:41 AM 7/18/2023
Mfg Campaign: 11533310
Recall Date: Jul 19, 2023
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
3 lanes going down to 2 (leftmost closed). I move over to far right lane out of middle lane. No cars ahead of me in right lane. some cars in left lane. In lane for about 100 yards when.... Emergency collision warning appears and warning is made with sound and car pumps to brakes. Nobody was in my lane within 40 yards. Nobody moving into my lane. I have had it slow down and give collision warning when a car moves to right turn lane from right lane and I pass that car. But this time the alert went off and brakes were automatically strongly applied as if I was about to plow into another car without any obvious threat. Dealer checked alerts and no obvious system failures or codes appeared. Turned off automatic braking for now (and as a safety concern, it resets to the default safety braking each time In restart the car). 8:41 AM 7/18/2023
Corrective Action:
3 lanes going down to 2 (leftmost closed). I move over to far right lane out of middle lane. No cars ahead of me in right lane. some cars in left lane. In lane for about 100 yards when.... Emergency collision warning appears and warning is made with sound and car pumps to brakes. Nobody was in my lane within 40 yards. Nobody moving into my lane. I have had it slow down and give collision warning when a car moves to right turn lane from right lane and I pass that car. But this time the alert went off and brakes were automatically strongly applied as if I was about to plow into another car without any obvious threat. Dealer checked alerts and no obvious system failures or codes appeared. Turned off automatic braking for now (and as a safety concern, it resets to the default safety braking each time In restart the car). 8:41 AM 7/18/2023
Additional Notes:
3 lanes going down to 2 (leftmost closed). I move over to far right lane out of middle lane. No cars ahead of me in right lane. some cars in left lane. In lane for about 100 yards when.... Emergency collision warning appears and warning is made with sound and car pumps to brakes. Nobody was in my lane within 40 yards. Nobody moving into my lane. I have had it slow down and give collision warning when a car moves to right turn lane from right lane and I pass that car. But this time the alert went off and brakes were automatically strongly applied as if I was about to plow into another car without any obvious threat. Dealer checked alerts and no obvious system failures or codes appeared. Turned off automatic braking for now (and as a safety concern, it resets to the default safety braking each time In restart the car). 8:41 AM 7/18/2023
Mfg Campaign: 11533310
Recall Date: Jul 19, 2023
Hyundai Motor America
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2023 Hyundai Elantra. The contact stated that the reflection from the dashboard caused a glare on the front windshield, obstructing her vision while driving. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 3.
Corrective Action:
The contact owns a 2023 Hyundai Elantra. The contact stated that the reflection from the dashboard caused a glare on the front windshield, obstructing her vision while driving. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 3.
Additional Notes:
The contact owns a 2023 Hyundai Elantra. The contact stated that the reflection from the dashboard caused a glare on the front windshield, obstructing her vision while driving. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 3.
Mfg Campaign: 11531968
Recall Date: Jul 13, 2023
Hyundai Motor America
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2023 Hyundai Elantra. The contact stated that the reflection from the dashboard caused a glare on the front windshield, obstructing her vision while driving. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 3.
Corrective Action:
The contact owns a 2023 Hyundai Elantra. The contact stated that the reflection from the dashboard caused a glare on the front windshield, obstructing her vision while driving. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 3.
Additional Notes:
The contact owns a 2023 Hyundai Elantra. The contact stated that the reflection from the dashboard caused a glare on the front windshield, obstructing her vision while driving. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 3.
Mfg Campaign: 11531968
Recall Date: Jul 13, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
On [XXX], I was driving to a hair appointment and was getting over to the far right lane. Traffic was stop and go and as I merged into the far right lane, the car flashed an “engine off” red light warning and had the words “put in N.” I quickly realized that the car had died on me. I tried to press on the gas to get over to the emergency lane, but the car would not accelerate. I tried to push the button to restart it, and it would not restart. I then tried to put it in neutral as I thought that’s what the N letter meant and still nothing happened. With the car dead, I steered the car into the emergency lane with my hazard lights on. I then pressed on the brakes, tried to put in neutral and finally put the car in park (I believe. I don’t really remember the order of events because I was panicking). I then pushed the button to start the car and it started up. I then drove in the slow lane the rest of the way until I got to my appointment, as I was worried the car would die out on me again on the fast lane and be killed. Our car has been at Stockton Hyundai since [XXX], and we still don’t have my car back. The car is in my husband’s name, [XXX]. They are claiming they can’t find anything wrong with it. There is a case number with corporate, but yet I can’t reach anybody there. I’ve talked to Tracy Hyundai, Stockton Hyundai, Corporate Hyundai, and still no car. What can I do to resolve this issue? We are paying on a car that is not in our possession. I leave messages at Stockton Hyundai, and nobody calls me back. I called Lauren at Corporate Hyundai and don’t have a callback from her. I called today and the recording says that she’s not available and then I’ll get transferred to a different agent and the phone just rings. So I called the main number at Corporate Hyundai again and they tell me they can’t give me a different agent. I have to call them again and again then, but still really no resolution and no car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], I was driving to a hair appointment and was getting over to the far right lane. Traffic was stop and go and as I merged into the far right lane, the car flashed an “engine off” red light warning and had the words “put in N.” I quickly realized that the car had died on me. I tried to press on the gas to get over to the emergency lane, but the car would not accelerate. I tried to push the button to restart it, and it would not restart. I then tried to put it in neutral as I thought that’s what the N letter meant and still nothing happened. With the car dead, I steered the car into the emergency lane with my hazard lights on. I then pressed on the brakes, tried to put in neutral and finally put the car in park (I believe. I don’t really remember the order of events because I was panicking). I then pushed the button to start the car and it started up. I then drove in the slow lane the rest of the way until I got to my appointment, as I was worried the car would die out on me again on the fast lane and be killed. Our car has been at Stockton Hyundai since [XXX], and we still don’t have my car back. The car is in my husband’s name, [XXX]. They are claiming they can’t find anything wrong with it. There is a case number with corporate, but yet I can’t reach anybody there. I’ve talked to Tracy Hyundai, Stockton Hyundai, Corporate Hyundai, and still no car. What can I do to resolve this issue? We are paying on a car that is not in our possession. I leave messages at Stockton Hyundai, and nobody calls me back. I called Lauren at Corporate Hyundai and don’t have a callback from her. I called today and the recording says that she’s not available and then I’ll get transferred to a different agent and the phone just rings. So I called the main number at Corporate Hyundai again and they tell me they can’t give me a different agent. I have to call them again and again then, but still really no resolution and no car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], I was driving to a hair appointment and was getting over to the far right lane. Traffic was stop and go and as I merged into the far right lane, the car flashed an “engine off” red light warning and had the words “put in N.” I quickly realized that the car had died on me. I tried to press on the gas to get over to the emergency lane, but the car would not accelerate. I tried to push the button to restart it, and it would not restart. I then tried to put it in neutral as I thought that’s what the N letter meant and still nothing happened. With the car dead, I steered the car into the emergency lane with my hazard lights on. I then pressed on the brakes, tried to put in neutral and finally put the car in park (I believe. I don’t really remember the order of events because I was panicking). I then pushed the button to start the car and it started up. I then drove in the slow lane the rest of the way until I got to my appointment, as I was worried the car would die out on me again on the fast lane and be killed. Our car has been at Stockton Hyundai since [XXX], and we still don’t have my car back. The car is in my husband’s name, [XXX]. They are claiming they can’t find anything wrong with it. There is a case number with corporate, but yet I can’t reach anybody there. I’ve talked to Tracy Hyundai, Stockton Hyundai, Corporate Hyundai, and still no car. What can I do to resolve this issue? We are paying on a car that is not in our possession. I leave messages at Stockton Hyundai, and nobody calls me back. I called Lauren at Corporate Hyundai and don’t have a callback from her. I called today and the recording says that she’s not available and then I’ll get transferred to a different agent and the phone just rings. So I called the main number at Corporate Hyundai again and they tell me they can’t give me a different agent. I have to call them again and again then, but still really no resolution and no car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11531900
Recall Date: Jul 12, 2023
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
As I started driving my Hyundai Elantra, the digital dash and infotainment screen went black and then I got a message that my Hyundai BlueLink Profile along with its settings had been reset. I did not initiate this reset. I never heard anything from the manufacturer about this incident either. This momentarily caused me to lose sight of my speedometer and it reset all my ADAS settings such as following distances, warnings vs active assists, etc.
Corrective Action:
As I started driving my Hyundai Elantra, the digital dash and infotainment screen went black and then I got a message that my Hyundai BlueLink Profile along with its settings had been reset. I did not initiate this reset. I never heard anything from the manufacturer about this incident either. This momentarily caused me to lose sight of my speedometer and it reset all my ADAS settings such as following distances, warnings vs active assists, etc.
Additional Notes:
As I started driving my Hyundai Elantra, the digital dash and infotainment screen went black and then I got a message that my Hyundai BlueLink Profile along with its settings had been reset. I did not initiate this reset. I never heard anything from the manufacturer about this incident either. This momentarily caused me to lose sight of my speedometer and it reset all my ADAS settings such as following distances, warnings vs active assists, etc.
Mfg Campaign: 11528040
Recall Date: Jun 21, 2023
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
As I started driving my Hyundai Elantra, the digital dash and infotainment screen went black and then I got a message that my Hyundai BlueLink Profile along with its settings had been reset. I did not initiate this reset. I never heard anything from the manufacturer about this incident either. This momentarily caused me to lose sight of my speedometer and it reset all my ADAS settings such as following distances, warnings vs active assists, etc.
Corrective Action:
As I started driving my Hyundai Elantra, the digital dash and infotainment screen went black and then I got a message that my Hyundai BlueLink Profile along with its settings had been reset. I did not initiate this reset. I never heard anything from the manufacturer about this incident either. This momentarily caused me to lose sight of my speedometer and it reset all my ADAS settings such as following distances, warnings vs active assists, etc.
Additional Notes:
As I started driving my Hyundai Elantra, the digital dash and infotainment screen went black and then I got a message that my Hyundai BlueLink Profile along with its settings had been reset. I did not initiate this reset. I never heard anything from the manufacturer about this incident either. This momentarily caused me to lose sight of my speedometer and it reset all my ADAS settings such as following distances, warnings vs active assists, etc.
Mfg Campaign: 11528040
Recall Date: Jun 21, 2023
Hyundai Motor America
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
As I started driving my Hyundai Elantra, the digital dash and infotainment screen went black and then I got a message that my Hyundai BlueLink Profile along with its settings had been reset. I did not initiate this reset. I never heard anything from the manufacturer about this incident either. This momentarily caused me to lose sight of my speedometer and it reset all my ADAS settings such as following distances, warnings vs active assists, etc.
Corrective Action:
As I started driving my Hyundai Elantra, the digital dash and infotainment screen went black and then I got a message that my Hyundai BlueLink Profile along with its settings had been reset. I did not initiate this reset. I never heard anything from the manufacturer about this incident either. This momentarily caused me to lose sight of my speedometer and it reset all my ADAS settings such as following distances, warnings vs active assists, etc.
Additional Notes:
As I started driving my Hyundai Elantra, the digital dash and infotainment screen went black and then I got a message that my Hyundai BlueLink Profile along with its settings had been reset. I did not initiate this reset. I never heard anything from the manufacturer about this incident either. This momentarily caused me to lose sight of my speedometer and it reset all my ADAS settings such as following distances, warnings vs active assists, etc.
Mfg Campaign: 11528040
Recall Date: Jun 21, 2023
Hyundai Motor America
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Had a crack on the windshield which was getting larger quickly. There was no damage caused by debris that I was aware of. Spoke to multiple dealerships and they refused to fix or even check if it was a defect. Went through insurance to get the windshield replaced but Safelite said that it was not a damage but most definitely a defective windshield.
Corrective Action:
Had a crack on the windshield which was getting larger quickly. There was no damage caused by debris that I was aware of. Spoke to multiple dealerships and they refused to fix or even check if it was a defect. Went through insurance to get the windshield replaced but Safelite said that it was not a damage but most definitely a defective windshield.
Additional Notes:
Had a crack on the windshield which was getting larger quickly. There was no damage caused by debris that I was aware of. Spoke to multiple dealerships and they refused to fix or even check if it was a defect. Went through insurance to get the windshield replaced but Safelite said that it was not a damage but most definitely a defective windshield.
Mfg Campaign: 11525030
Recall Date: Jun 2, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased a car on December 24th 2022 and from the day I left off the lot there were electrical signals showing that the car was malfunctioning. I told [XXX] (the dealer) what was taking place and the dealership never called me or tried to assist with any problems. For months the signals were coming on and off and my last straw was when my windshield wipers stopped working in the middle of a rain storm after I had just made an in person complaint for the 3rd time about my electrical issues on the car while at the dealership on May 13th 2023. I had just been told there was nothing they could do and I called them upon leaving to tell them I could not see while driving because my wipers were not working. They told me to just go home. [XXX] (New car sales manager) hung up on me 5/17/2023 after telling me I am making assumptions when I was shown proof that the car had issues by the service department when they finally serviced my car about my complaints on 5/16/2023. He told me he was never made aware when I emailed the service manager all of my proof the day prior. I called 5 times before I could actually reach [XXX] who would have been [XXX] supervisor. They even hung up on me prior to speaking to him. I am completely disgusted & I do not feel safe in this car. [XXX] did not want to give me anything in writing that he was saying over the phone. He would not even send me an email. I don't feel valued I feel used. At this point I don't even know or have faith in this company. I am so hurt and as I told him if I were to die because of the issues then maybe he would have took accountability instead of blaming service or anyone else. I even contacted Hyundai corporate and they said there is nothing they can do because the dealership is a family run private Hyundai dealership. I have proof of all records and I will be attaching it. Attached shows different mileage dates, of incidents, official text and emails that were unanswered. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)
Corrective Action:
I purchased a car on December 24th 2022 and from the day I left off the lot there were electrical signals showing that the car was malfunctioning. I told [XXX] (the dealer) what was taking place and the dealership never called me or tried to assist with any problems. For months the signals were coming on and off and my last straw was when my windshield wipers stopped working in the middle of a rain storm after I had just made an in person complaint for the 3rd time about my electrical issues on the car while at the dealership on May 13th 2023. I had just been told there was nothing they could do and I called them upon leaving to tell them I could not see while driving because my wipers were not working. They told me to just go home. [XXX] (New car sales manager) hung up on me 5/17/2023 after telling me I am making assumptions when I was shown proof that the car had issues by the service department when they finally serviced my car about my complaints on 5/16/2023. He told me he was never made aware when I emailed the service manager all of my proof the day prior. I called 5 times before I could actually reach [XXX] who would have been [XXX] supervisor. They even hung up on me prior to speaking to him. I am completely disgusted & I do not feel safe in this car. [XXX] did not want to give me anything in writing that he was saying over the phone. He would not even send me an email. I don't feel valued I feel used. At this point I don't even know or have faith in this company. I am so hurt and as I told him if I were to die because of the issues then maybe he would have took accountability instead of blaming service or anyone else. I even contacted Hyundai corporate and they said there is nothing they can do because the dealership is a family run private Hyundai dealership. I have proof of all records and I will be attaching it. Attached shows different mileage dates, of incidents, official text and emails that were unanswered. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)
Additional Notes:
I purchased a car on December 24th 2022 and from the day I left off the lot there were electrical signals showing that the car was malfunctioning. I told [XXX] (the dealer) what was taking place and the dealership never called me or tried to assist with any problems. For months the signals were coming on and off and my last straw was when my windshield wipers stopped working in the middle of a rain storm after I had just made an in person complaint for the 3rd time about my electrical issues on the car while at the dealership on May 13th 2023. I had just been told there was nothing they could do and I called them upon leaving to tell them I could not see while driving because my wipers were not working. They told me to just go home. [XXX] (New car sales manager) hung up on me 5/17/2023 after telling me I am making assumptions when I was shown proof that the car had issues by the service department when they finally serviced my car about my complaints on 5/16/2023. He told me he was never made aware when I emailed the service manager all of my proof the day prior. I called 5 times before I could actually reach [XXX] who would have been [XXX] supervisor. They even hung up on me prior to speaking to him. I am completely disgusted & I do not feel safe in this car. [XXX] did not want to give me anything in writing that he was saying over the phone. He would not even send me an email. I don't feel valued I feel used. At this point I don't even know or have faith in this company. I am so hurt and as I told him if I were to die because of the issues then maybe he would have took accountability instead of blaming service or anyone else. I even contacted Hyundai corporate and they said there is nothing they can do because the dealership is a family run private Hyundai dealership. I have proof of all records and I will be attaching it. Attached shows different mileage dates, of incidents, official text and emails that were unanswered. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)
Mfg Campaign: 11522840
Recall Date: May 19, 2023
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I purchased a car on December 24th 2022 and from the day I left off the lot there were electrical signals showing that the car was malfunctioning. I told [XXX] (the dealer) what was taking place and the dealership never called me or tried to assist with any problems. For months the signals were coming on and off and my last straw was when my windshield wipers stopped working in the middle of a rain storm after I had just made an in person complaint for the 3rd time about my electrical issues on the car while at the dealership on May 13th 2023. I had just been told there was nothing they could do and I called them upon leaving to tell them I could not see while driving because my wipers were not working. They told me to just go home. [XXX] (New car sales manager) hung up on me 5/17/2023 after telling me I am making assumptions when I was shown proof that the car had issues by the service department when they finally serviced my car about my complaints on 5/16/2023. He told me he was never made aware when I emailed the service manager all of my proof the day prior. I called 5 times before I could actually reach [XXX] who would have been [XXX] supervisor. They even hung up on me prior to speaking to him. I am completely disgusted & I do not feel safe in this car. [XXX] did not want to give me anything in writing that he was saying over the phone. He would not even send me an email. I don't feel valued I feel used. At this point I don't even know or have faith in this company. I am so hurt and as I told him if I were to die because of the issues then maybe he would have took accountability instead of blaming service or anyone else. I even contacted Hyundai corporate and they said there is nothing they can do because the dealership is a family run private Hyundai dealership. I have proof of all records and I will be attaching it. Attached shows different mileage dates, of incidents, official text and emails that were unanswered. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)
Corrective Action:
I purchased a car on December 24th 2022 and from the day I left off the lot there were electrical signals showing that the car was malfunctioning. I told [XXX] (the dealer) what was taking place and the dealership never called me or tried to assist with any problems. For months the signals were coming on and off and my last straw was when my windshield wipers stopped working in the middle of a rain storm after I had just made an in person complaint for the 3rd time about my electrical issues on the car while at the dealership on May 13th 2023. I had just been told there was nothing they could do and I called them upon leaving to tell them I could not see while driving because my wipers were not working. They told me to just go home. [XXX] (New car sales manager) hung up on me 5/17/2023 after telling me I am making assumptions when I was shown proof that the car had issues by the service department when they finally serviced my car about my complaints on 5/16/2023. He told me he was never made aware when I emailed the service manager all of my proof the day prior. I called 5 times before I could actually reach [XXX] who would have been [XXX] supervisor. They even hung up on me prior to speaking to him. I am completely disgusted & I do not feel safe in this car. [XXX] did not want to give me anything in writing that he was saying over the phone. He would not even send me an email. I don't feel valued I feel used. At this point I don't even know or have faith in this company. I am so hurt and as I told him if I were to die because of the issues then maybe he would have took accountability instead of blaming service or anyone else. I even contacted Hyundai corporate and they said there is nothing they can do because the dealership is a family run private Hyundai dealership. I have proof of all records and I will be attaching it. Attached shows different mileage dates, of incidents, official text and emails that were unanswered. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)
Additional Notes:
I purchased a car on December 24th 2022 and from the day I left off the lot there were electrical signals showing that the car was malfunctioning. I told [XXX] (the dealer) what was taking place and the dealership never called me or tried to assist with any problems. For months the signals were coming on and off and my last straw was when my windshield wipers stopped working in the middle of a rain storm after I had just made an in person complaint for the 3rd time about my electrical issues on the car while at the dealership on May 13th 2023. I had just been told there was nothing they could do and I called them upon leaving to tell them I could not see while driving because my wipers were not working. They told me to just go home. [XXX] (New car sales manager) hung up on me 5/17/2023 after telling me I am making assumptions when I was shown proof that the car had issues by the service department when they finally serviced my car about my complaints on 5/16/2023. He told me he was never made aware when I emailed the service manager all of my proof the day prior. I called 5 times before I could actually reach [XXX] who would have been [XXX] supervisor. They even hung up on me prior to speaking to him. I am completely disgusted & I do not feel safe in this car. [XXX] did not want to give me anything in writing that he was saying over the phone. He would not even send me an email. I don't feel valued I feel used. At this point I don't even know or have faith in this company. I am so hurt and as I told him if I were to die because of the issues then maybe he would have took accountability instead of blaming service or anyone else. I even contacted Hyundai corporate and they said there is nothing they can do because the dealership is a family run private Hyundai dealership. I have proof of all records and I will be attaching it. Attached shows different mileage dates, of incidents, official text and emails that were unanswered. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)
Mfg Campaign: 11522840
Recall Date: May 19, 2023
Hyundai Motor America
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
I purchased a car on December 24th 2022 and from the day I left off the lot there were electrical signals showing that the car was malfunctioning. I told [XXX] (the dealer) what was taking place and the dealership never called me or tried to assist with any problems. For months the signals were coming on and off and my last straw was when my windshield wipers stopped working in the middle of a rain storm after I had just made an in person complaint for the 3rd time about my electrical issues on the car while at the dealership on May 13th 2023. I had just been told there was nothing they could do and I called them upon leaving to tell them I could not see while driving because my wipers were not working. They told me to just go home. [XXX] (New car sales manager) hung up on me 5/17/2023 after telling me I am making assumptions when I was shown proof that the car had issues by the service department when they finally serviced my car about my complaints on 5/16/2023. He told me he was never made aware when I emailed the service manager all of my proof the day prior. I called 5 times before I could actually reach [XXX] who would have been [XXX] supervisor. They even hung up on me prior to speaking to him. I am completely disgusted & I do not feel safe in this car. [XXX] did not want to give me anything in writing that he was saying over the phone. He would not even send me an email. I don't feel valued I feel used. At this point I don't even know or have faith in this company. I am so hurt and as I told him if I were to die because of the issues then maybe he would have took accountability instead of blaming service or anyone else. I even contacted Hyundai corporate and they said there is nothing they can do because the dealership is a family run private Hyundai dealership. I have proof of all records and I will be attaching it. Attached shows different mileage dates, of incidents, official text and emails that were unanswered. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)
Corrective Action:
I purchased a car on December 24th 2022 and from the day I left off the lot there were electrical signals showing that the car was malfunctioning. I told [XXX] (the dealer) what was taking place and the dealership never called me or tried to assist with any problems. For months the signals were coming on and off and my last straw was when my windshield wipers stopped working in the middle of a rain storm after I had just made an in person complaint for the 3rd time about my electrical issues on the car while at the dealership on May 13th 2023. I had just been told there was nothing they could do and I called them upon leaving to tell them I could not see while driving because my wipers were not working. They told me to just go home. [XXX] (New car sales manager) hung up on me 5/17/2023 after telling me I am making assumptions when I was shown proof that the car had issues by the service department when they finally serviced my car about my complaints on 5/16/2023. He told me he was never made aware when I emailed the service manager all of my proof the day prior. I called 5 times before I could actually reach [XXX] who would have been [XXX] supervisor. They even hung up on me prior to speaking to him. I am completely disgusted & I do not feel safe in this car. [XXX] did not want to give me anything in writing that he was saying over the phone. He would not even send me an email. I don't feel valued I feel used. At this point I don't even know or have faith in this company. I am so hurt and as I told him if I were to die because of the issues then maybe he would have took accountability instead of blaming service or anyone else. I even contacted Hyundai corporate and they said there is nothing they can do because the dealership is a family run private Hyundai dealership. I have proof of all records and I will be attaching it. Attached shows different mileage dates, of incidents, official text and emails that were unanswered. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)
Additional Notes:
I purchased a car on December 24th 2022 and from the day I left off the lot there were electrical signals showing that the car was malfunctioning. I told [XXX] (the dealer) what was taking place and the dealership never called me or tried to assist with any problems. For months the signals were coming on and off and my last straw was when my windshield wipers stopped working in the middle of a rain storm after I had just made an in person complaint for the 3rd time about my electrical issues on the car while at the dealership on May 13th 2023. I had just been told there was nothing they could do and I called them upon leaving to tell them I could not see while driving because my wipers were not working. They told me to just go home. [XXX] (New car sales manager) hung up on me 5/17/2023 after telling me I am making assumptions when I was shown proof that the car had issues by the service department when they finally serviced my car about my complaints on 5/16/2023. He told me he was never made aware when I emailed the service manager all of my proof the day prior. I called 5 times before I could actually reach [XXX] who would have been [XXX] supervisor. They even hung up on me prior to speaking to him. I am completely disgusted & I do not feel safe in this car. [XXX] did not want to give me anything in writing that he was saying over the phone. He would not even send me an email. I don't feel valued I feel used. At this point I don't even know or have faith in this company. I am so hurt and as I told him if I were to die because of the issues then maybe he would have took accountability instead of blaming service or anyone else. I even contacted Hyundai corporate and they said there is nothing they can do because the dealership is a family run private Hyundai dealership. I have proof of all records and I will be attaching it. Attached shows different mileage dates, of incidents, official text and emails that were unanswered. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)
Mfg Campaign: 11522840
Recall Date: May 19, 2023
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