Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2019-2020 Elantra, 2019-2021 Kona and Veloster vehicles equipped with 2.0L Nu MPI engines. The piston oil rings may not have been properly heat-treated, which could result in engine damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 203
Recall Date: Apr 28, 2021
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2020 Kona vehicles. The certification label may indicate incorrect Gross Axle Weight Rating (GAWR). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 567, "Certification" and 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 187
Recall Date: Jan 17, 2020
Consumer Complaints
148 ComplaintsHyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Hyundai Kona. The contact stated while driving the vehicle stalled. The gear shifter was stuck in reverse and drive. The vehicle was taken to the local dealer who informed the contact the vehicle was working as designed. The vehicle was not diagnosed or repaired. The vehicle was towed to a local dealer where it was diagnosed the transmission needed to be replaced. The vehicle was repaired but, the failure recurred. The vehicle failed to turn on and there was an abnormal odor of fire. Additionally, The vehicle failed to start. The manufacturer was notified however, no further assistance was provided. The failure mileage was approximately 13,000. The contact mentioned a complaint was filed with the BBB.
Corrective Action:
The contact owns a 2020 Hyundai Kona. The contact stated while driving the vehicle stalled. The gear shifter was stuck in reverse and drive. The vehicle was taken to the local dealer who informed the contact the vehicle was working as designed. The vehicle was not diagnosed or repaired. The vehicle was towed to a local dealer where it was diagnosed the transmission needed to be replaced. The vehicle was repaired but, the failure recurred. The vehicle failed to turn on and there was an abnormal odor of fire. Additionally, The vehicle failed to start. The manufacturer was notified however, no further assistance was provided. The failure mileage was approximately 13,000. The contact mentioned a complaint was filed with the BBB.
Additional Notes:
The contact owns a 2020 Hyundai Kona. The contact stated while driving the vehicle stalled. The gear shifter was stuck in reverse and drive. The vehicle was taken to the local dealer who informed the contact the vehicle was working as designed. The vehicle was not diagnosed or repaired. The vehicle was towed to a local dealer where it was diagnosed the transmission needed to be replaced. The vehicle was repaired but, the failure recurred. The vehicle failed to turn on and there was an abnormal odor of fire. Additionally, The vehicle failed to start. The manufacturer was notified however, no further assistance was provided. The failure mileage was approximately 13,000. The contact mentioned a complaint was filed with the BBB.
Mfg Campaign: 11448690
Recall Date: Jan 24, 2022
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Potential Consequences:
Since the October 2020 recall requirements, I have been told not to park in my garage (thereby exposing my car exterior paint and plastic to the elements) and I have not been able to use my battery at 100% (forced to change limit to 80%). I would not have bought this car if I was going to be limited to 80% of the estimated mileage and gone with a Tesla instead. I live in a desert climate so exposing my car each day to sand and sun is aggravating when I normally park in my garage to protect my car's plastic elements and paint. It has been 16 months without a resolution to the issue and no reasonable compensation for loss of use of vehicle and increased damage to exterior of car since October 2020. Hyundai sold 2020 Kona EV owners a defective car. Had I known I would have been limited to about 200 miles, I would have chosen a different car.
Corrective Action:
Since the October 2020 recall requirements, I have been told not to park in my garage (thereby exposing my car exterior paint and plastic to the elements) and I have not been able to use my battery at 100% (forced to change limit to 80%). I would not have bought this car if I was going to be limited to 80% of the estimated mileage and gone with a Tesla instead. I live in a desert climate so exposing my car each day to sand and sun is aggravating when I normally park in my garage to protect my car's plastic elements and paint. It has been 16 months without a resolution to the issue and no reasonable compensation for loss of use of vehicle and increased damage to exterior of car since October 2020. Hyundai sold 2020 Kona EV owners a defective car. Had I known I would have been limited to about 200 miles, I would have chosen a different car.
Additional Notes:
Since the October 2020 recall requirements, I have been told not to park in my garage (thereby exposing my car exterior paint and plastic to the elements) and I have not been able to use my battery at 100% (forced to change limit to 80%). I would not have bought this car if I was going to be limited to 80% of the estimated mileage and gone with a Tesla instead. I live in a desert climate so exposing my car each day to sand and sun is aggravating when I normally park in my garage to protect my car's plastic elements and paint. It has been 16 months without a resolution to the issue and no reasonable compensation for loss of use of vehicle and increased damage to exterior of car since October 2020. Hyundai sold 2020 Kona EV owners a defective car. Had I known I would have been limited to about 200 miles, I would have chosen a different car.
Mfg Campaign: 11447669
Recall Date: Jan 16, 2022
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Leased 5/24/2020. Poor mileage . Told had to break in. On 3/24, 3/29 and 3/30, 2020, car stalled out in traffic. Called for service and given date 3 weeks later. Called Another dealer and got appt. for next day.Spoke to Hyundai Ca. (Sonia) and got case number(1811 5897). On 4/2/2020Blue Link advised to take to dealership, that there was a problem with Engine Control System.The service report was written up that customer states check engine light on.We told them that the car stalled in traffic(very dangerous), but they wouldn’t write that up. They state that they repaired the car and no code was found. An recall was mailed to house. Made appt for 11/15/2020. Had engine rings recall, they said they did an Atkinson Engine Insp.On 12/6/2020 we received from Blue Link a notice for a possible condition with Engine Control System. At the same time notice appeared car stalled, again in traffic.Called Hyundai Ca. Talked to a Jordan who started another case number, 1905 7159 and he contacted Centereach Hyundai and we had an appt for 12/8/2020. They had to keep the car which meant we were without a car. On 12/16/2020 Centereach gave us a loaner which we were very appreciative of. The car was finally repaired and given back to us on 12/31/2020. Engine was replaced or rebuilt. We had car in for recall on 11/15/2020 and nothing showed up on Engine. Yet on 12/08/2020 they say the engine noise was caused by faulty bearing and piston slap, did a test and found a passing result. They continued to diagnosis and found scoring on all cylinder walls an indication of piston slap to be confirmed, submitted all proper paper work, photos and video evidence to Hyundai for engine approval. After reading in the newspaper about troubles with Hyundai I felt I should write as we could have numerous times accidents with the stalling of car. Hyundai did not acknowledge and repair car right the first time. It was a dangerous situation.
Corrective Action:
Leased 5/24/2020. Poor mileage . Told had to break in. On 3/24, 3/29 and 3/30, 2020, car stalled out in traffic. Called for service and given date 3 weeks later. Called Another dealer and got appt. for next day.Spoke to Hyundai Ca. (Sonia) and got case number(1811 5897). On 4/2/2020Blue Link advised to take to dealership, that there was a problem with Engine Control System.The service report was written up that customer states check engine light on.We told them that the car stalled in traffic(very dangerous), but they wouldn’t write that up. They state that they repaired the car and no code was found. An recall was mailed to house. Made appt for 11/15/2020. Had engine rings recall, they said they did an Atkinson Engine Insp.On 12/6/2020 we received from Blue Link a notice for a possible condition with Engine Control System. At the same time notice appeared car stalled, again in traffic.Called Hyundai Ca. Talked to a Jordan who started another case number, 1905 7159 and he contacted Centereach Hyundai and we had an appt for 12/8/2020. They had to keep the car which meant we were without a car. On 12/16/2020 Centereach gave us a loaner which we were very appreciative of. The car was finally repaired and given back to us on 12/31/2020. Engine was replaced or rebuilt. We had car in for recall on 11/15/2020 and nothing showed up on Engine. Yet on 12/08/2020 they say the engine noise was caused by faulty bearing and piston slap, did a test and found a passing result. They continued to diagnosis and found scoring on all cylinder walls an indication of piston slap to be confirmed, submitted all proper paper work, photos and video evidence to Hyundai for engine approval. After reading in the newspaper about troubles with Hyundai I felt I should write as we could have numerous times accidents with the stalling of car. Hyundai did not acknowledge and repair car right the first time. It was a dangerous situation.
Additional Notes:
Leased 5/24/2020. Poor mileage . Told had to break in. On 3/24, 3/29 and 3/30, 2020, car stalled out in traffic. Called for service and given date 3 weeks later. Called Another dealer and got appt. for next day.Spoke to Hyundai Ca. (Sonia) and got case number(1811 5897). On 4/2/2020Blue Link advised to take to dealership, that there was a problem with Engine Control System.The service report was written up that customer states check engine light on.We told them that the car stalled in traffic(very dangerous), but they wouldn’t write that up. They state that they repaired the car and no code was found. An recall was mailed to house. Made appt for 11/15/2020. Had engine rings recall, they said they did an Atkinson Engine Insp.On 12/6/2020 we received from Blue Link a notice for a possible condition with Engine Control System. At the same time notice appeared car stalled, again in traffic.Called Hyundai Ca. Talked to a Jordan who started another case number, 1905 7159 and he contacted Centereach Hyundai and we had an appt for 12/8/2020. They had to keep the car which meant we were without a car. On 12/16/2020 Centereach gave us a loaner which we were very appreciative of. The car was finally repaired and given back to us on 12/31/2020. Engine was replaced or rebuilt. We had car in for recall on 11/15/2020 and nothing showed up on Engine. Yet on 12/08/2020 they say the engine noise was caused by faulty bearing and piston slap, did a test and found a passing result. They continued to diagnosis and found scoring on all cylinder walls an indication of piston slap to be confirmed, submitted all proper paper work, photos and video evidence to Hyundai for engine approval. After reading in the newspaper about troubles with Hyundai I felt I should write as we could have numerous times accidents with the stalling of car. Hyundai did not acknowledge and repair car right the first time. It was a dangerous situation.
Mfg Campaign: 11445745
Recall Date: Dec 31, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
...three times in one week (twice with me, and once with my wife), while driving in traffic the engine shut down completely, and we had to coast off the road to restart the engine...could easily have been deadly...I have tried to contact my dealer, but continually on hold...have left message for call back...afraid to drive car...
Corrective Action:
...three times in one week (twice with me, and once with my wife), while driving in traffic the engine shut down completely, and we had to coast off the road to restart the engine...could easily have been deadly...I have tried to contact my dealer, but continually on hold...have left message for call back...afraid to drive car...
Additional Notes:
...three times in one week (twice with me, and once with my wife), while driving in traffic the engine shut down completely, and we had to coast off the road to restart the engine...could easily have been deadly...I have tried to contact my dealer, but continually on hold...have left message for call back...afraid to drive car...
Mfg Campaign: 11443797
Recall Date: Dec 14, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Hyundai Kona. The contact stated while starting the vehicle he heard an abnormal sound. The contact stated no warning light was illuminated. The contact stated he needed to add a 1½ quart of oil to the engine. The contact took the vehicle to the local dealer, where an unknown test was completed however, the result was not yet provided. The manufacturer had not been informed of the failure. The failure mileage was approximately 5,000.
Corrective Action:
The contact owns a 2020 Hyundai Kona. The contact stated while starting the vehicle he heard an abnormal sound. The contact stated no warning light was illuminated. The contact stated he needed to add a 1½ quart of oil to the engine. The contact took the vehicle to the local dealer, where an unknown test was completed however, the result was not yet provided. The manufacturer had not been informed of the failure. The failure mileage was approximately 5,000.
Additional Notes:
The contact owns a 2020 Hyundai Kona. The contact stated while starting the vehicle he heard an abnormal sound. The contact stated no warning light was illuminated. The contact stated he needed to add a 1½ quart of oil to the engine. The contact took the vehicle to the local dealer, where an unknown test was completed however, the result was not yet provided. The manufacturer had not been informed of the failure. The failure mileage was approximately 5,000.
Mfg Campaign: 11440522
Recall Date: Nov 15, 2021
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Felt shudder and felt like transmission not catching, later a “ping” sound, then sounded like something dropped or hit (though didn’t see anything in front of me when driving) and then didn’t look behind as on interstate. Then the oil and engine lights and one other came on and the car lost power.
Corrective Action:
Felt shudder and felt like transmission not catching, later a “ping” sound, then sounded like something dropped or hit (though didn’t see anything in front of me when driving) and then didn’t look behind as on interstate. Then the oil and engine lights and one other came on and the car lost power.
Additional Notes:
Felt shudder and felt like transmission not catching, later a “ping” sound, then sounded like something dropped or hit (though didn’t see anything in front of me when driving) and then didn’t look behind as on interstate. Then the oil and engine lights and one other came on and the car lost power.
Mfg Campaign: 11440141
Recall Date: Nov 11, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
2020 HYUNDAI KONA. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER DUE TO A NOTICEABLE LEAK AND TO HAVE THE RECALL REPAIR COMPLETED. THE DEALER DID NOT PERFORM THE RECALL STATING THE VEHICLE PASSED THE TEST THEREFORE, DID NOT NEED TO BE REPAIRED. THE CONSUMER WAS CONCERNED ABOUT THE SAFETY OF THE VEHICLE.
Corrective Action:
2020 HYUNDAI KONA. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER DUE TO A NOTICEABLE LEAK AND TO HAVE THE RECALL REPAIR COMPLETED. THE DEALER DID NOT PERFORM THE RECALL STATING THE VEHICLE PASSED THE TEST THEREFORE, DID NOT NEED TO BE REPAIRED. THE CONSUMER WAS CONCERNED ABOUT THE SAFETY OF THE VEHICLE.
Additional Notes:
2020 HYUNDAI KONA. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER DUE TO A NOTICEABLE LEAK AND TO HAVE THE RECALL REPAIR COMPLETED. THE DEALER DID NOT PERFORM THE RECALL STATING THE VEHICLE PASSED THE TEST THEREFORE, DID NOT NEED TO BE REPAIRED. THE CONSUMER WAS CONCERNED ABOUT THE SAFETY OF THE VEHICLE.
Mfg Campaign: 11439490
Recall Date: Nov 5, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V301000 (Engine). The contact stated that while driving at an undisclosed speed, knocking noises were heard and the vehicle lost motive power. The vehicle was taken to the dealer and the dealer performed an oil change and oil consumption test after every thousand miles on three separate occasions. The first time the vehicle consumed half a quart of oil. The second and third times, the vehicle consumed a quart of oil. The dealer informed the contact that the vehicle had passed the engine vibration test and the recall was not repaired. The failure recurred. The manufacturer was not made aware of the failure. The failure mileage was 12,448.
Corrective Action:
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V301000 (Engine). The contact stated that while driving at an undisclosed speed, knocking noises were heard and the vehicle lost motive power. The vehicle was taken to the dealer and the dealer performed an oil change and oil consumption test after every thousand miles on three separate occasions. The first time the vehicle consumed half a quart of oil. The second and third times, the vehicle consumed a quart of oil. The dealer informed the contact that the vehicle had passed the engine vibration test and the recall was not repaired. The failure recurred. The manufacturer was not made aware of the failure. The failure mileage was 12,448.
Additional Notes:
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V301000 (Engine). The contact stated that while driving at an undisclosed speed, knocking noises were heard and the vehicle lost motive power. The vehicle was taken to the dealer and the dealer performed an oil change and oil consumption test after every thousand miles on three separate occasions. The first time the vehicle consumed half a quart of oil. The second and third times, the vehicle consumed a quart of oil. The dealer informed the contact that the vehicle had passed the engine vibration test and the recall was not repaired. The failure recurred. The manufacturer was not made aware of the failure. The failure mileage was 12,448.
Mfg Campaign: 11438279
Recall Date: Oct 26, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Hyundai Kona. The contact stated that the vehicle had been consuming oil every 500 miles. The contact stated he received a recall notification for NHTSA Campaign Number: 21V301000 (Engine) and the vehicle was taken to the dealer; however, the dealer inspected the vehicle and advised the contact that they would not replace the engine as the vehicle had passed the software vibration test. The dealer advised the contact to continue to take the vehicle in for oil changes. The manufacturer was notified of the failure and a case was opened. The vehicle was not repaired. The approximate failure mileage was 500.
Corrective Action:
The contact owns a 2020 Hyundai Kona. The contact stated that the vehicle had been consuming oil every 500 miles. The contact stated he received a recall notification for NHTSA Campaign Number: 21V301000 (Engine) and the vehicle was taken to the dealer; however, the dealer inspected the vehicle and advised the contact that they would not replace the engine as the vehicle had passed the software vibration test. The dealer advised the contact to continue to take the vehicle in for oil changes. The manufacturer was notified of the failure and a case was opened. The vehicle was not repaired. The approximate failure mileage was 500.
Additional Notes:
The contact owns a 2020 Hyundai Kona. The contact stated that the vehicle had been consuming oil every 500 miles. The contact stated he received a recall notification for NHTSA Campaign Number: 21V301000 (Engine) and the vehicle was taken to the dealer; however, the dealer inspected the vehicle and advised the contact that they would not replace the engine as the vehicle had passed the software vibration test. The dealer advised the contact to continue to take the vehicle in for oil changes. The manufacturer was notified of the failure and a case was opened. The vehicle was not repaired. The approximate failure mileage was 500.
Mfg Campaign: 11437335
Recall Date: Oct 19, 2021
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The contact owns a 2020 Hyundai Kona. The contact’s granddaughter stated while driving approximately 20 MPH, the vehicle began to violently shake. The contact’s granddaughter pulled over but was unable to restart the vehicle. The contact stated no warning light was illuminated. The vehicle was towed to a local dealer and was awaiting a diagnostic test. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 18,000.
Corrective Action:
The contact owns a 2020 Hyundai Kona. The contact’s granddaughter stated while driving approximately 20 MPH, the vehicle began to violently shake. The contact’s granddaughter pulled over but was unable to restart the vehicle. The contact stated no warning light was illuminated. The vehicle was towed to a local dealer and was awaiting a diagnostic test. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 18,000.
Additional Notes:
The contact owns a 2020 Hyundai Kona. The contact’s granddaughter stated while driving approximately 20 MPH, the vehicle began to violently shake. The contact’s granddaughter pulled over but was unable to restart the vehicle. The contact stated no warning light was illuminated. The vehicle was towed to a local dealer and was awaiting a diagnostic test. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 18,000.
Mfg Campaign: 11436598
Recall Date: Oct 13, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Hyundai Kona. The contact stated while driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that the engine was faulty was replaced. The contact was informed that the repairs would be performed several months later. The vehicle was included in NHTSA Campaign Number: 21V301000 (Engine). The contact stated that the manufacturer and dealer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. Parts distribution disconnect. The failure mileage was 11,000.
Corrective Action:
The contact owns a 2020 Hyundai Kona. The contact stated while driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that the engine was faulty was replaced. The contact was informed that the repairs would be performed several months later. The vehicle was included in NHTSA Campaign Number: 21V301000 (Engine). The contact stated that the manufacturer and dealer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. Parts distribution disconnect. The failure mileage was 11,000.
Additional Notes:
The contact owns a 2020 Hyundai Kona. The contact stated while driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that the engine was faulty was replaced. The contact was informed that the repairs would be performed several months later. The vehicle was included in NHTSA Campaign Number: 21V301000 (Engine). The contact stated that the manufacturer and dealer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. Parts distribution disconnect. The failure mileage was 11,000.
Mfg Campaign: 11436623
Recall Date: Oct 13, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Hyundai Kona. The contact received a notification for NHTSA Campaign Number: 21V301000(ENGINE). The contact stated that while driving at 30 MPH, an abnormal knocking sound began to emit from the engine as the vehicle began to hesitate and the check engine light illuminated on the instrument panel. Due to the failure, the contact had the vehicle towed to the dealer. The dealer confirmed that the failure was linked to the recall; however, the parts for the repair were not yet available. The manufacturer had also been notified of the recall and offered no assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The vehicle had yet to be repaired. The failure mileage was approximately 6,000.
Corrective Action:
The contact owns a 2020 Hyundai Kona. The contact received a notification for NHTSA Campaign Number: 21V301000(ENGINE). The contact stated that while driving at 30 MPH, an abnormal knocking sound began to emit from the engine as the vehicle began to hesitate and the check engine light illuminated on the instrument panel. Due to the failure, the contact had the vehicle towed to the dealer. The dealer confirmed that the failure was linked to the recall; however, the parts for the repair were not yet available. The manufacturer had also been notified of the recall and offered no assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The vehicle had yet to be repaired. The failure mileage was approximately 6,000.
Additional Notes:
The contact owns a 2020 Hyundai Kona. The contact received a notification for NHTSA Campaign Number: 21V301000(ENGINE). The contact stated that while driving at 30 MPH, an abnormal knocking sound began to emit from the engine as the vehicle began to hesitate and the check engine light illuminated on the instrument panel. Due to the failure, the contact had the vehicle towed to the dealer. The dealer confirmed that the failure was linked to the recall; however, the parts for the repair were not yet available. The manufacturer had also been notified of the recall and offered no assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The vehicle had yet to be repaired. The failure mileage was approximately 6,000.
Mfg Campaign: 11436468
Recall Date: Oct 12, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Engine light and engine shaking/sputtering on 8/27/2021 and car stalled out while on interstate at 55 mph. Car taken to Alexandria Hyundai on 8/30. Test confirmed that car failed engine piston test and was told that engine would be replaced. Call to Hyundai Corporation (case #18719921) on 10/7/2021 reveals that request by dealer for engine to be approved for replacement is "pending." It is now 10/11/2021 and car has not been repaired. I think 6 weeks and counting to remedy issue per recall now approaches "failed to remedy the defect within a reasonable time" and dealer should make repair/replacement a priority or replace vehicle at no cost as it only has 14k miles and is less than 1 year old (purchased on 5/31/2020).
Corrective Action:
Engine light and engine shaking/sputtering on 8/27/2021 and car stalled out while on interstate at 55 mph. Car taken to Alexandria Hyundai on 8/30. Test confirmed that car failed engine piston test and was told that engine would be replaced. Call to Hyundai Corporation (case #18719921) on 10/7/2021 reveals that request by dealer for engine to be approved for replacement is "pending." It is now 10/11/2021 and car has not been repaired. I think 6 weeks and counting to remedy issue per recall now approaches "failed to remedy the defect within a reasonable time" and dealer should make repair/replacement a priority or replace vehicle at no cost as it only has 14k miles and is less than 1 year old (purchased on 5/31/2020).
Additional Notes:
Engine light and engine shaking/sputtering on 8/27/2021 and car stalled out while on interstate at 55 mph. Car taken to Alexandria Hyundai on 8/30. Test confirmed that car failed engine piston test and was told that engine would be replaced. Call to Hyundai Corporation (case #18719921) on 10/7/2021 reveals that request by dealer for engine to be approved for replacement is "pending." It is now 10/11/2021 and car has not been repaired. I think 6 weeks and counting to remedy issue per recall now approaches "failed to remedy the defect within a reasonable time" and dealer should make repair/replacement a priority or replace vehicle at no cost as it only has 14k miles and is less than 1 year old (purchased on 5/31/2020).
Mfg Campaign: 11436313
Recall Date: Oct 11, 2021
Hyundai Motor America
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
I was getting onto the highway the other night and all of a sudden my whole instrument panel went completely black, speed,rpm, fuel level, and water temperature were not registering on the panel. I tested my turn signals and noticed those weren’t working as well. I also lost my lane keep assist in the process. I pulled off to a safe spot turned the car off, let it sit for 5 minutes. Turned it back on and the instrument panel was still black and nothing was reading. I shut the vehicle off for 20 minutes locked/unlocked the car. Started the car back up and the instrument panel came back on but now have the check engine light on. The check engine light had never been on prior to this incident. I have reached out to Hyundai USA as well to find a solution to the issue.
Corrective Action:
I was getting onto the highway the other night and all of a sudden my whole instrument panel went completely black, speed,rpm, fuel level, and water temperature were not registering on the panel. I tested my turn signals and noticed those weren’t working as well. I also lost my lane keep assist in the process. I pulled off to a safe spot turned the car off, let it sit for 5 minutes. Turned it back on and the instrument panel was still black and nothing was reading. I shut the vehicle off for 20 minutes locked/unlocked the car. Started the car back up and the instrument panel came back on but now have the check engine light on. The check engine light had never been on prior to this incident. I have reached out to Hyundai USA as well to find a solution to the issue.
Additional Notes:
I was getting onto the highway the other night and all of a sudden my whole instrument panel went completely black, speed,rpm, fuel level, and water temperature were not registering on the panel. I tested my turn signals and noticed those weren’t working as well. I also lost my lane keep assist in the process. I pulled off to a safe spot turned the car off, let it sit for 5 minutes. Turned it back on and the instrument panel was still black and nothing was reading. I shut the vehicle off for 20 minutes locked/unlocked the car. Started the car back up and the instrument panel came back on but now have the check engine light on. The check engine light had never been on prior to this incident. I have reached out to Hyundai USA as well to find a solution to the issue.
Mfg Campaign: 11436204
Recall Date: Oct 10, 2021
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
I was getting onto the highway the other night and all of a sudden my whole instrument panel went completely black, speed,rpm, fuel level, and water temperature were not registering on the panel. I tested my turn signals and noticed those weren’t working as well. I also lost my lane keep assist in the process. I pulled off to a safe spot turned the car off, let it sit for 5 minutes. Turned it back on and the instrument panel was still black and nothing was reading. I shut the vehicle off for 20 minutes locked/unlocked the car. Started the car back up and the instrument panel came back on but now have the check engine light on. The check engine light had never been on prior to this incident. I have reached out to Hyundai USA as well to find a solution to the issue.
Corrective Action:
I was getting onto the highway the other night and all of a sudden my whole instrument panel went completely black, speed,rpm, fuel level, and water temperature were not registering on the panel. I tested my turn signals and noticed those weren’t working as well. I also lost my lane keep assist in the process. I pulled off to a safe spot turned the car off, let it sit for 5 minutes. Turned it back on and the instrument panel was still black and nothing was reading. I shut the vehicle off for 20 minutes locked/unlocked the car. Started the car back up and the instrument panel came back on but now have the check engine light on. The check engine light had never been on prior to this incident. I have reached out to Hyundai USA as well to find a solution to the issue.
Additional Notes:
I was getting onto the highway the other night and all of a sudden my whole instrument panel went completely black, speed,rpm, fuel level, and water temperature were not registering on the panel. I tested my turn signals and noticed those weren’t working as well. I also lost my lane keep assist in the process. I pulled off to a safe spot turned the car off, let it sit for 5 minutes. Turned it back on and the instrument panel was still black and nothing was reading. I shut the vehicle off for 20 minutes locked/unlocked the car. Started the car back up and the instrument panel came back on but now have the check engine light on. The check engine light had never been on prior to this incident. I have reached out to Hyundai USA as well to find a solution to the issue.
Mfg Campaign: 11436204
Recall Date: Oct 10, 2021
Hyundai Motor America
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I was getting onto the highway the other night and all of a sudden my whole instrument panel went completely black, speed,rpm, fuel level, and water temperature were not registering on the panel. I tested my turn signals and noticed those weren’t working as well. I also lost my lane keep assist in the process. I pulled off to a safe spot turned the car off, let it sit for 5 minutes. Turned it back on and the instrument panel was still black and nothing was reading. I shut the vehicle off for 20 minutes locked/unlocked the car. Started the car back up and the instrument panel came back on but now have the check engine light on. The check engine light had never been on prior to this incident. I have reached out to Hyundai USA as well to find a solution to the issue.
Corrective Action:
I was getting onto the highway the other night and all of a sudden my whole instrument panel went completely black, speed,rpm, fuel level, and water temperature were not registering on the panel. I tested my turn signals and noticed those weren’t working as well. I also lost my lane keep assist in the process. I pulled off to a safe spot turned the car off, let it sit for 5 minutes. Turned it back on and the instrument panel was still black and nothing was reading. I shut the vehicle off for 20 minutes locked/unlocked the car. Started the car back up and the instrument panel came back on but now have the check engine light on. The check engine light had never been on prior to this incident. I have reached out to Hyundai USA as well to find a solution to the issue.
Additional Notes:
I was getting onto the highway the other night and all of a sudden my whole instrument panel went completely black, speed,rpm, fuel level, and water temperature were not registering on the panel. I tested my turn signals and noticed those weren’t working as well. I also lost my lane keep assist in the process. I pulled off to a safe spot turned the car off, let it sit for 5 minutes. Turned it back on and the instrument panel was still black and nothing was reading. I shut the vehicle off for 20 minutes locked/unlocked the car. Started the car back up and the instrument panel came back on but now have the check engine light on. The check engine light had never been on prior to this incident. I have reached out to Hyundai USA as well to find a solution to the issue.
Mfg Campaign: 11436204
Recall Date: Oct 10, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Hyundai Kona. The contact received a recall notification for NHTSA Campaign Number: 21V301000 (Engine) however, the dealer informed the contact that they were overbooked and could only schedule the recall repair in late October. The contact stated upon starting the vehicle, she heard abnormal knocking sounds coming from under the hood. The contact was unsure whether a warning light was illuminated. The contact stated that the failure had been reoccurring while driving. The contact also stated that whenever the vehicle was overheating, the vehicle shuttered violently while driving. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure and informed the contact that they could only complete the recall repair in 19 days. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 12,000.
Corrective Action:
The contact owns a 2020 Hyundai Kona. The contact received a recall notification for NHTSA Campaign Number: 21V301000 (Engine) however, the dealer informed the contact that they were overbooked and could only schedule the recall repair in late October. The contact stated upon starting the vehicle, she heard abnormal knocking sounds coming from under the hood. The contact was unsure whether a warning light was illuminated. The contact stated that the failure had been reoccurring while driving. The contact also stated that whenever the vehicle was overheating, the vehicle shuttered violently while driving. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure and informed the contact that they could only complete the recall repair in 19 days. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 12,000.
Additional Notes:
The contact owns a 2020 Hyundai Kona. The contact received a recall notification for NHTSA Campaign Number: 21V301000 (Engine) however, the dealer informed the contact that they were overbooked and could only schedule the recall repair in late October. The contact stated upon starting the vehicle, she heard abnormal knocking sounds coming from under the hood. The contact was unsure whether a warning light was illuminated. The contact stated that the failure had been reoccurring while driving. The contact also stated that whenever the vehicle was overheating, the vehicle shuttered violently while driving. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure and informed the contact that they could only complete the recall repair in 19 days. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 12,000.
Mfg Campaign: 11435130
Recall Date: Oct 1, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V301000 (Engine). The contact stated that while driving at an undisclosed speed, there were clicking noises heard. The vehicle was taken to the dealer for the recall repair. The dealer performed an oil consumption test after 1,000 miles on two separate occasions and diagnosed that the vehicle was consuming an excessive amount of engine oil. In the first oil consumption test, it was found that the vehicle had consumed 3 quarts of oil after 1,000 miles. The second oil consumption test found that the vehicle had consumed 2 quarts of oil after 1,000 miles. The vehicle was not repaired, and the dealer informed the contact that the manufacturer wanted a third oil consumption test after 1,000 miles before the recall would be repaired. The failure mileage was approximately 9,000.
Corrective Action:
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V301000 (Engine). The contact stated that while driving at an undisclosed speed, there were clicking noises heard. The vehicle was taken to the dealer for the recall repair. The dealer performed an oil consumption test after 1,000 miles on two separate occasions and diagnosed that the vehicle was consuming an excessive amount of engine oil. In the first oil consumption test, it was found that the vehicle had consumed 3 quarts of oil after 1,000 miles. The second oil consumption test found that the vehicle had consumed 2 quarts of oil after 1,000 miles. The vehicle was not repaired, and the dealer informed the contact that the manufacturer wanted a third oil consumption test after 1,000 miles before the recall would be repaired. The failure mileage was approximately 9,000.
Additional Notes:
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V301000 (Engine). The contact stated that while driving at an undisclosed speed, there were clicking noises heard. The vehicle was taken to the dealer for the recall repair. The dealer performed an oil consumption test after 1,000 miles on two separate occasions and diagnosed that the vehicle was consuming an excessive amount of engine oil. In the first oil consumption test, it was found that the vehicle had consumed 3 quarts of oil after 1,000 miles. The second oil consumption test found that the vehicle had consumed 2 quarts of oil after 1,000 miles. The vehicle was not repaired, and the dealer informed the contact that the manufacturer wanted a third oil consumption test after 1,000 miles before the recall would be repaired. The failure mileage was approximately 9,000.
Mfg Campaign: 11433252
Recall Date: Sep 16, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Hyundai Kona. The contact had received notification of NHTSA Campaign Number: 21V301000 (Engine) however, the part to do the recall repair was not available. The contact stated that while driving at an undisclosed speed, the steering wheel was making an abnormal sound and the vehicle hesitated while accelerating. Additionally, the brakes were making abnormal squeaking sounds. The vehicle was taken to the dealer and the dealer performed an engine inspection test and the brake pads were replaced. However, the dealer informed the contact that it was safe to drive the vehicle with the steering wheel making abnormal noise. The manufacturer was made aware of the failure and opened a case and informed the contact that the Piston Noise Sensing System software for the recall was available for update. The failure mileage was approximately 17,000.
Corrective Action:
The contact owns a 2020 Hyundai Kona. The contact had received notification of NHTSA Campaign Number: 21V301000 (Engine) however, the part to do the recall repair was not available. The contact stated that while driving at an undisclosed speed, the steering wheel was making an abnormal sound and the vehicle hesitated while accelerating. Additionally, the brakes were making abnormal squeaking sounds. The vehicle was taken to the dealer and the dealer performed an engine inspection test and the brake pads were replaced. However, the dealer informed the contact that it was safe to drive the vehicle with the steering wheel making abnormal noise. The manufacturer was made aware of the failure and opened a case and informed the contact that the Piston Noise Sensing System software for the recall was available for update. The failure mileage was approximately 17,000.
Additional Notes:
The contact owns a 2020 Hyundai Kona. The contact had received notification of NHTSA Campaign Number: 21V301000 (Engine) however, the part to do the recall repair was not available. The contact stated that while driving at an undisclosed speed, the steering wheel was making an abnormal sound and the vehicle hesitated while accelerating. Additionally, the brakes were making abnormal squeaking sounds. The vehicle was taken to the dealer and the dealer performed an engine inspection test and the brake pads were replaced. However, the dealer informed the contact that it was safe to drive the vehicle with the steering wheel making abnormal noise. The manufacturer was made aware of the failure and opened a case and informed the contact that the Piston Noise Sensing System software for the recall was available for update. The failure mileage was approximately 17,000.
Mfg Campaign: 11432913
Recall Date: Sep 14, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V301000 (Engine) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and informed the contact that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V301000 (Engine) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and informed the contact that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V301000 (Engine) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and informed the contact that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11432981
Recall Date: Sep 14, 2021
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