Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2023-2024 Palisade Tucson, 2023 Sonata, Elantra, and Kona vehicles. The electronic controller for the Idle Stop & Go oil pump assembly may contain damaged electrical components that can cause the pump controller to overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 246
Recall Date: Jul 27, 2023
Consumer Complaints
74 ComplaintsHyundai Motor America
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The rear door Latch opens while vehicle is moving and I've have taken it to service and they don't know what failure is al about.Its a manufacture failure.
Corrective Action:
The rear door Latch opens while vehicle is moving and I've have taken it to service and they don't know what failure is al about.Its a manufacture failure.
Additional Notes:
The rear door Latch opens while vehicle is moving and I've have taken it to service and they don't know what failure is al about.Its a manufacture failure.
Mfg Campaign: 11555097
Recall Date: Nov 14, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The rear door Latch opens while vehicle is moving and I've have taken it to service and they don't know what failure is al about.Its a manufacture failure.
Corrective Action:
The rear door Latch opens while vehicle is moving and I've have taken it to service and they don't know what failure is al about.Its a manufacture failure.
Additional Notes:
The rear door Latch opens while vehicle is moving and I've have taken it to service and they don't know what failure is al about.Its a manufacture failure.
Mfg Campaign: 11555097
Recall Date: Nov 14, 2023
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The rear door Latch opens while vehicle is moving and I've have taken it to service and they don't know what failure is al about.Its a manufacture failure.
Corrective Action:
The rear door Latch opens while vehicle is moving and I've have taken it to service and they don't know what failure is al about.Its a manufacture failure.
Additional Notes:
The rear door Latch opens while vehicle is moving and I've have taken it to service and they don't know what failure is al about.Its a manufacture failure.
Mfg Campaign: 11555097
Recall Date: Nov 14, 2023
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving on the highway on an extended trip my cruise control dropped its speed from 71 to 65 without warning. On one occasion it happened while I was in the passing lane with a lot of traffic behind me. It created a very dangerous situation before I could get into the right lane. Another incident was when again I was driving along, no one in front of me, beside me or behind me and the speed dropped once again. Had I been in traffic who knows what would have happened. I have turned the automatic breaking system off because while on a trip I was in the right lane when a car cut me off. The breaks went on and the car went totally out of control! I have filed a complaint with Hyundai and after waiting 8 weeks for a call regarding my case number they refuse to acknowledge that it is a manufacturing issue. I have had the vehicle into the dealer 3 times and they have not been able to replicate it by driving around the area, but have not taken it out on the highway at a higher speed which is when it occurs and when one would use the cruise control. I have only 9,000 miles on the car at this point and no remedy in sight.
Corrective Action:
While driving on the highway on an extended trip my cruise control dropped its speed from 71 to 65 without warning. On one occasion it happened while I was in the passing lane with a lot of traffic behind me. It created a very dangerous situation before I could get into the right lane. Another incident was when again I was driving along, no one in front of me, beside me or behind me and the speed dropped once again. Had I been in traffic who knows what would have happened. I have turned the automatic breaking system off because while on a trip I was in the right lane when a car cut me off. The breaks went on and the car went totally out of control! I have filed a complaint with Hyundai and after waiting 8 weeks for a call regarding my case number they refuse to acknowledge that it is a manufacturing issue. I have had the vehicle into the dealer 3 times and they have not been able to replicate it by driving around the area, but have not taken it out on the highway at a higher speed which is when it occurs and when one would use the cruise control. I have only 9,000 miles on the car at this point and no remedy in sight.
Additional Notes:
While driving on the highway on an extended trip my cruise control dropped its speed from 71 to 65 without warning. On one occasion it happened while I was in the passing lane with a lot of traffic behind me. It created a very dangerous situation before I could get into the right lane. Another incident was when again I was driving along, no one in front of me, beside me or behind me and the speed dropped once again. Had I been in traffic who knows what would have happened. I have turned the automatic breaking system off because while on a trip I was in the right lane when a car cut me off. The breaks went on and the car went totally out of control! I have filed a complaint with Hyundai and after waiting 8 weeks for a call regarding my case number they refuse to acknowledge that it is a manufacturing issue. I have had the vehicle into the dealer 3 times and they have not been able to replicate it by driving around the area, but have not taken it out on the highway at a higher speed which is when it occurs and when one would use the cruise control. I have only 9,000 miles on the car at this point and no remedy in sight.
Mfg Campaign: 11554821
Recall Date: Nov 13, 2023
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While driving on the highway on an extended trip my cruise control dropped its speed from 71 to 65 without warning. On one occasion it happened while I was in the passing lane with a lot of traffic behind me. It created a very dangerous situation before I could get into the right lane. Another incident was when again I was driving along, no one in front of me, beside me or behind me and the speed dropped once again. Had I been in traffic who knows what would have happened. I have turned the automatic breaking system off because while on a trip I was in the right lane when a car cut me off. The breaks went on and the car went totally out of control! I have filed a complaint with Hyundai and after waiting 8 weeks for a call regarding my case number they refuse to acknowledge that it is a manufacturing issue. I have had the vehicle into the dealer 3 times and they have not been able to replicate it by driving around the area, but have not taken it out on the highway at a higher speed which is when it occurs and when one would use the cruise control. I have only 9,000 miles on the car at this point and no remedy in sight.
Corrective Action:
While driving on the highway on an extended trip my cruise control dropped its speed from 71 to 65 without warning. On one occasion it happened while I was in the passing lane with a lot of traffic behind me. It created a very dangerous situation before I could get into the right lane. Another incident was when again I was driving along, no one in front of me, beside me or behind me and the speed dropped once again. Had I been in traffic who knows what would have happened. I have turned the automatic breaking system off because while on a trip I was in the right lane when a car cut me off. The breaks went on and the car went totally out of control! I have filed a complaint with Hyundai and after waiting 8 weeks for a call regarding my case number they refuse to acknowledge that it is a manufacturing issue. I have had the vehicle into the dealer 3 times and they have not been able to replicate it by driving around the area, but have not taken it out on the highway at a higher speed which is when it occurs and when one would use the cruise control. I have only 9,000 miles on the car at this point and no remedy in sight.
Additional Notes:
While driving on the highway on an extended trip my cruise control dropped its speed from 71 to 65 without warning. On one occasion it happened while I was in the passing lane with a lot of traffic behind me. It created a very dangerous situation before I could get into the right lane. Another incident was when again I was driving along, no one in front of me, beside me or behind me and the speed dropped once again. Had I been in traffic who knows what would have happened. I have turned the automatic breaking system off because while on a trip I was in the right lane when a car cut me off. The breaks went on and the car went totally out of control! I have filed a complaint with Hyundai and after waiting 8 weeks for a call regarding my case number they refuse to acknowledge that it is a manufacturing issue. I have had the vehicle into the dealer 3 times and they have not been able to replicate it by driving around the area, but have not taken it out on the highway at a higher speed which is when it occurs and when one would use the cruise control. I have only 9,000 miles on the car at this point and no remedy in sight.
Mfg Campaign: 11554821
Recall Date: Nov 13, 2023
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 23V526000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Hyundai West (10611 W Arthur Ave., West Allis, WI 53227), and was informed that parts might be available in two to three weeks after being taken in for service. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2023 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 23V526000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Hyundai West (10611 W Arthur Ave., West Allis, WI 53227), and was informed that parts might be available in two to three weeks after being taken in for service. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2023 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 23V526000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Hyundai West (10611 W Arthur Ave., West Allis, WI 53227), and was informed that parts might be available in two to three weeks after being taken in for service. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11553420
Recall Date: Nov 3, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicles horn randomly decides not to work. The horn has been replaced once, but the same wiring was kept the same. The vehicle is going back after a few months due to horn malfunction again.
Corrective Action:
The vehicles horn randomly decides not to work. The horn has been replaced once, but the same wiring was kept the same. The vehicle is going back after a few months due to horn malfunction again.
Additional Notes:
The vehicles horn randomly decides not to work. The horn has been replaced once, but the same wiring was kept the same. The vehicle is going back after a few months due to horn malfunction again.
Mfg Campaign: 11544994
Recall Date: Sep 17, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM:HORN
Potential Consequences:
The vehicles horn randomly decides not to work. The horn has been replaced once, but the same wiring was kept the same. The vehicle is going back after a few months due to horn malfunction again.
Corrective Action:
The vehicles horn randomly decides not to work. The horn has been replaced once, but the same wiring was kept the same. The vehicle is going back after a few months due to horn malfunction again.
Additional Notes:
The vehicles horn randomly decides not to work. The horn has been replaced once, but the same wiring was kept the same. The vehicle is going back after a few months due to horn malfunction again.
Mfg Campaign: 11544994
Recall Date: Sep 17, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Horn no longer works when pressed at 11,396 miles. Manufacturer will not offer loaner vehicle. Vehicle is not safe to drive without horn. Manufacturer does not seem to care that it's broken and will not expedite the repair process. I will have to drive this vehicle for approximately a month with no horn. My safety is put at risk as I cannot warn other drivers of impending danger and cannot warn other drivers they are about to hit me. The manufacturer has not yet inspected the vehicle. The inspection will take place on August 21st. There were no warning indications before I attempted to use the horn and it didn't work. It's possible that the horn has been broken for a while.
Corrective Action:
Horn no longer works when pressed at 11,396 miles. Manufacturer will not offer loaner vehicle. Vehicle is not safe to drive without horn. Manufacturer does not seem to care that it's broken and will not expedite the repair process. I will have to drive this vehicle for approximately a month with no horn. My safety is put at risk as I cannot warn other drivers of impending danger and cannot warn other drivers they are about to hit me. The manufacturer has not yet inspected the vehicle. The inspection will take place on August 21st. There were no warning indications before I attempted to use the horn and it didn't work. It's possible that the horn has been broken for a while.
Additional Notes:
Horn no longer works when pressed at 11,396 miles. Manufacturer will not offer loaner vehicle. Vehicle is not safe to drive without horn. Manufacturer does not seem to care that it's broken and will not expedite the repair process. I will have to drive this vehicle for approximately a month with no horn. My safety is put at risk as I cannot warn other drivers of impending danger and cannot warn other drivers they are about to hit me. The manufacturer has not yet inspected the vehicle. The inspection will take place on August 21st. There were no warning indications before I attempted to use the horn and it didn't work. It's possible that the horn has been broken for a while.
Mfg Campaign: 11535900
Recall Date: Aug 1, 2023
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Horn no longer works when pressed at 11,396 miles. Manufacturer will not offer loaner vehicle. Vehicle is not safe to drive without horn. Manufacturer does not seem to care that it's broken and will not expedite the repair process. I will have to drive this vehicle for approximately a month with no horn. My safety is put at risk as I cannot warn other drivers of impending danger and cannot warn other drivers they are about to hit me. The manufacturer has not yet inspected the vehicle. The inspection will take place on August 21st. There were no warning indications before I attempted to use the horn and it didn't work. It's possible that the horn has been broken for a while.
Corrective Action:
Horn no longer works when pressed at 11,396 miles. Manufacturer will not offer loaner vehicle. Vehicle is not safe to drive without horn. Manufacturer does not seem to care that it's broken and will not expedite the repair process. I will have to drive this vehicle for approximately a month with no horn. My safety is put at risk as I cannot warn other drivers of impending danger and cannot warn other drivers they are about to hit me. The manufacturer has not yet inspected the vehicle. The inspection will take place on August 21st. There were no warning indications before I attempted to use the horn and it didn't work. It's possible that the horn has been broken for a while.
Additional Notes:
Horn no longer works when pressed at 11,396 miles. Manufacturer will not offer loaner vehicle. Vehicle is not safe to drive without horn. Manufacturer does not seem to care that it's broken and will not expedite the repair process. I will have to drive this vehicle for approximately a month with no horn. My safety is put at risk as I cannot warn other drivers of impending danger and cannot warn other drivers they are about to hit me. The manufacturer has not yet inspected the vehicle. The inspection will take place on August 21st. There were no warning indications before I attempted to use the horn and it didn't work. It's possible that the horn has been broken for a while.
Mfg Campaign: 11535900
Recall Date: Aug 1, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car stopped accelerating on the highway and held me at 40mph. This happened twice. Then before being able to get it in for service while driving the car made a loud bang and came to a rolling stop again on the highway and the transmission control system alarm went off and the car would not move. Had to get towed off the highway and in a rental now. This was a brand new 2023 hyundai kona sel limited.
Corrective Action:
Car stopped accelerating on the highway and held me at 40mph. This happened twice. Then before being able to get it in for service while driving the car made a loud bang and came to a rolling stop again on the highway and the transmission control system alarm went off and the car would not move. Had to get towed off the highway and in a rental now. This was a brand new 2023 hyundai kona sel limited.
Additional Notes:
Car stopped accelerating on the highway and held me at 40mph. This happened twice. Then before being able to get it in for service while driving the car made a loud bang and came to a rolling stop again on the highway and the transmission control system alarm went off and the car would not move. Had to get towed off the highway and in a rental now. This was a brand new 2023 hyundai kona sel limited.
Mfg Campaign: 11531199
Recall Date: Jul 9, 2023
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
Car stopped accelerating on the highway and held me at 40mph. This happened twice. Then before being able to get it in for service while driving the car made a loud bang and came to a rolling stop again on the highway and the transmission control system alarm went off and the car would not move. Had to get towed off the highway and in a rental now. This was a brand new 2023 hyundai kona sel limited.
Corrective Action:
Car stopped accelerating on the highway and held me at 40mph. This happened twice. Then before being able to get it in for service while driving the car made a loud bang and came to a rolling stop again on the highway and the transmission control system alarm went off and the car would not move. Had to get towed off the highway and in a rental now. This was a brand new 2023 hyundai kona sel limited.
Additional Notes:
Car stopped accelerating on the highway and held me at 40mph. This happened twice. Then before being able to get it in for service while driving the car made a loud bang and came to a rolling stop again on the highway and the transmission control system alarm went off and the car would not move. Had to get towed off the highway and in a rental now. This was a brand new 2023 hyundai kona sel limited.
Mfg Campaign: 11531199
Recall Date: Jul 9, 2023
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Car stopped accelerating on the highway and held me at 40mph. This happened twice. Then before being able to get it in for service while driving the car made a loud bang and came to a rolling stop again on the highway and the transmission control system alarm went off and the car would not move. Had to get towed off the highway and in a rental now. This was a brand new 2023 hyundai kona sel limited.
Corrective Action:
Car stopped accelerating on the highway and held me at 40mph. This happened twice. Then before being able to get it in for service while driving the car made a loud bang and came to a rolling stop again on the highway and the transmission control system alarm went off and the car would not move. Had to get towed off the highway and in a rental now. This was a brand new 2023 hyundai kona sel limited.
Additional Notes:
Car stopped accelerating on the highway and held me at 40mph. This happened twice. Then before being able to get it in for service while driving the car made a loud bang and came to a rolling stop again on the highway and the transmission control system alarm went off and the car would not move. Had to get towed off the highway and in a rental now. This was a brand new 2023 hyundai kona sel limited.
Mfg Campaign: 11531199
Recall Date: Jul 9, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Radio stopped working. Screen went blank. Looks like a loading screen and then nothing. Radio does not come on at all
Corrective Action:
Radio stopped working. Screen went blank. Looks like a loading screen and then nothing. Radio does not come on at all
Additional Notes:
Radio stopped working. Screen went blank. Looks like a loading screen and then nothing. Radio does not come on at all
Mfg Campaign: 11528356
Recall Date: Jun 22, 2023
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
We were diving on the interstate and the RPMs went up all the way up and after it came back down the car wouldn’t respond anymore and came to a stop while on the interstate putting my family safety at risk! There were no notifications before the car came to a stop while on the interstate but when we pulled over to the shoulder we tried to start the car again and then the Check engine light came on saying there was issues with the transmission control system. We had the car towed to Hyundai of Metairie on 5/28/23 and notified Hyundai of everything that happened. We were assigned a case# from Hyundai on 5/30/23. We were later contacted by the Hyundai case manager on 6/9/23 and the Service department letting us know that a new transmission will need to be installed on a brand new car we only had for 33 days at the time of this incident!
Corrective Action:
We were diving on the interstate and the RPMs went up all the way up and after it came back down the car wouldn’t respond anymore and came to a stop while on the interstate putting my family safety at risk! There were no notifications before the car came to a stop while on the interstate but when we pulled over to the shoulder we tried to start the car again and then the Check engine light came on saying there was issues with the transmission control system. We had the car towed to Hyundai of Metairie on 5/28/23 and notified Hyundai of everything that happened. We were assigned a case# from Hyundai on 5/30/23. We were later contacted by the Hyundai case manager on 6/9/23 and the Service department letting us know that a new transmission will need to be installed on a brand new car we only had for 33 days at the time of this incident!
Additional Notes:
We were diving on the interstate and the RPMs went up all the way up and after it came back down the car wouldn’t respond anymore and came to a stop while on the interstate putting my family safety at risk! There were no notifications before the car came to a stop while on the interstate but when we pulled over to the shoulder we tried to start the car again and then the Check engine light came on saying there was issues with the transmission control system. We had the car towed to Hyundai of Metairie on 5/28/23 and notified Hyundai of everything that happened. We were assigned a case# from Hyundai on 5/30/23. We were later contacted by the Hyundai case manager on 6/9/23 and the Service department letting us know that a new transmission will need to be installed on a brand new car we only had for 33 days at the time of this incident!
Mfg Campaign: 11526637
Recall Date: Jun 12, 2023
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While traveling at 70 mph on the freeway my 2023 Kona with less than 2,000 miles dropped into neutral and lost speed, almost causing a crash. I’m lucky the driver behind me braked in time. The dealer has informed me that the transmission needs to be replaced.
Corrective Action:
While traveling at 70 mph on the freeway my 2023 Kona with less than 2,000 miles dropped into neutral and lost speed, almost causing a crash. I’m lucky the driver behind me braked in time. The dealer has informed me that the transmission needs to be replaced.
Additional Notes:
While traveling at 70 mph on the freeway my 2023 Kona with less than 2,000 miles dropped into neutral and lost speed, almost causing a crash. I’m lucky the driver behind me braked in time. The dealer has informed me that the transmission needs to be replaced.
Mfg Campaign: 11525038
Recall Date: Jun 2, 2023
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Within 1 mile of having windshield replaced the mirror broke free falling down completely distracted the driver, tried to grab mirror did not see the car ahead applied his brakes the forward collision warning and the automatic emergency braking did not warn of the danger or avoid it . the driver applied the brakes but not soon to avoid the accident
Corrective Action:
Within 1 mile of having windshield replaced the mirror broke free falling down completely distracted the driver, tried to grab mirror did not see the car ahead applied his brakes the forward collision warning and the automatic emergency braking did not warn of the danger or avoid it . the driver applied the brakes but not soon to avoid the accident
Additional Notes:
Within 1 mile of having windshield replaced the mirror broke free falling down completely distracted the driver, tried to grab mirror did not see the car ahead applied his brakes the forward collision warning and the automatic emergency braking did not warn of the danger or avoid it . the driver applied the brakes but not soon to avoid the accident
Mfg Campaign: 11523497
Recall Date: May 23, 2023
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Within 1 mile of having windshield replaced the mirror broke free falling down completely distracted the driver, tried to grab mirror did not see the car ahead applied his brakes the forward collision warning and the automatic emergency braking did not warn of the danger or avoid it . the driver applied the brakes but not soon to avoid the accident
Corrective Action:
Within 1 mile of having windshield replaced the mirror broke free falling down completely distracted the driver, tried to grab mirror did not see the car ahead applied his brakes the forward collision warning and the automatic emergency braking did not warn of the danger or avoid it . the driver applied the brakes but not soon to avoid the accident
Additional Notes:
Within 1 mile of having windshield replaced the mirror broke free falling down completely distracted the driver, tried to grab mirror did not see the car ahead applied his brakes the forward collision warning and the automatic emergency braking did not warn of the danger or avoid it . the driver applied the brakes but not soon to avoid the accident
Mfg Campaign: 11523497
Recall Date: May 23, 2023
Hyundai Motor America
Defect Description:
TIRES
Potential Consequences:
P235/40 R19 Pirelli P-Zero driver and passenger front tires and rear driver. Purchased Hyundai Kona N on Oct 25, 2023 new (<50miles). Vehicle sold new with these tires already installed. Pressure always maintained per recommendations. Noticed tire cracking and stability issues several months ago. Vehicle has 4000 miles on it now. Front driver and passenger tires are heavily cracked and throwing off chunks of rubber from tread. Rear driver side tire showing slight signs of cracking. Rear passenger tire seems ok. Integrity of the tires are compromised. Highly concerned about a major blowout of the tires. Vehicle is available for inspection upon request. My personal safety and the safety of my children are at risk from major tire blowout, loss of control of vehicle, major accident, injury and/or death. Emailed and spoke with representatives at Palatine Hyundai (Dealer of Sale) on May 9th requesting pro-rata replacement of the defective tires... never was contacted back by the dealer or any representative. Emailed with representatives of Pirelli Tires on May 9th requesting pro-rata replacement of defective tires... was told that there was nothing they could do because the vehicle with the tires was purchased in Illinois and terminated all communication with me. Called Hyundai Customer Assistance and opened a case with them. I was told that even though the vehicle was purchased with the tires installed by dealer, they couldn't do anything and that I should contact the tire manufacturer. I followed up with the call and added photos of the defective tires to the associated case number with Hyundai. Do my kids or I need to die in a car crash before action is taken by the dealer, tire/vehicle manufacturer, or a governmental agency? How far does this need to go?
Corrective Action:
P235/40 R19 Pirelli P-Zero driver and passenger front tires and rear driver. Purchased Hyundai Kona N on Oct 25, 2023 new (<50miles). Vehicle sold new with these tires already installed. Pressure always maintained per recommendations. Noticed tire cracking and stability issues several months ago. Vehicle has 4000 miles on it now. Front driver and passenger tires are heavily cracked and throwing off chunks of rubber from tread. Rear driver side tire showing slight signs of cracking. Rear passenger tire seems ok. Integrity of the tires are compromised. Highly concerned about a major blowout of the tires. Vehicle is available for inspection upon request. My personal safety and the safety of my children are at risk from major tire blowout, loss of control of vehicle, major accident, injury and/or death. Emailed and spoke with representatives at Palatine Hyundai (Dealer of Sale) on May 9th requesting pro-rata replacement of the defective tires... never was contacted back by the dealer or any representative. Emailed with representatives of Pirelli Tires on May 9th requesting pro-rata replacement of defective tires... was told that there was nothing they could do because the vehicle with the tires was purchased in Illinois and terminated all communication with me. Called Hyundai Customer Assistance and opened a case with them. I was told that even though the vehicle was purchased with the tires installed by dealer, they couldn't do anything and that I should contact the tire manufacturer. I followed up with the call and added photos of the defective tires to the associated case number with Hyundai. Do my kids or I need to die in a car crash before action is taken by the dealer, tire/vehicle manufacturer, or a governmental agency? How far does this need to go?
Additional Notes:
P235/40 R19 Pirelli P-Zero driver and passenger front tires and rear driver. Purchased Hyundai Kona N on Oct 25, 2023 new (<50miles). Vehicle sold new with these tires already installed. Pressure always maintained per recommendations. Noticed tire cracking and stability issues several months ago. Vehicle has 4000 miles on it now. Front driver and passenger tires are heavily cracked and throwing off chunks of rubber from tread. Rear driver side tire showing slight signs of cracking. Rear passenger tire seems ok. Integrity of the tires are compromised. Highly concerned about a major blowout of the tires. Vehicle is available for inspection upon request. My personal safety and the safety of my children are at risk from major tire blowout, loss of control of vehicle, major accident, injury and/or death. Emailed and spoke with representatives at Palatine Hyundai (Dealer of Sale) on May 9th requesting pro-rata replacement of the defective tires... never was contacted back by the dealer or any representative. Emailed with representatives of Pirelli Tires on May 9th requesting pro-rata replacement of defective tires... was told that there was nothing they could do because the vehicle with the tires was purchased in Illinois and terminated all communication with me. Called Hyundai Customer Assistance and opened a case with them. I was told that even though the vehicle was purchased with the tires installed by dealer, they couldn't do anything and that I should contact the tire manufacturer. I followed up with the call and added photos of the defective tires to the associated case number with Hyundai. Do my kids or I need to die in a car crash before action is taken by the dealer, tire/vehicle manufacturer, or a governmental agency? How far does this need to go?
Mfg Campaign: 11523201
Recall Date: May 22, 2023
Hyundai Motor America
Defect Description:
WHEELS
Potential Consequences:
P235/40 R19 Pirelli P-Zero driver and passenger front tires and rear driver. Purchased Hyundai Kona N on Oct 25, 2023 new (<50miles). Vehicle sold new with these tires already installed. Pressure always maintained per recommendations. Noticed tire cracking and stability issues several months ago. Vehicle has 4000 miles on it now. Front driver and passenger tires are heavily cracked and throwing off chunks of rubber from tread. Rear driver side tire showing slight signs of cracking. Rear passenger tire seems ok. Integrity of the tires are compromised. Highly concerned about a major blowout of the tires. Vehicle is available for inspection upon request. My personal safety and the safety of my children are at risk from major tire blowout, loss of control of vehicle, major accident, injury and/or death. Emailed and spoke with representatives at Palatine Hyundai (Dealer of Sale) on May 9th requesting pro-rata replacement of the defective tires... never was contacted back by the dealer or any representative. Emailed with representatives of Pirelli Tires on May 9th requesting pro-rata replacement of defective tires... was told that there was nothing they could do because the vehicle with the tires was purchased in Illinois and terminated all communication with me. Called Hyundai Customer Assistance and opened a case with them. I was told that even though the vehicle was purchased with the tires installed by dealer, they couldn't do anything and that I should contact the tire manufacturer. I followed up with the call and added photos of the defective tires to the associated case number with Hyundai. Do my kids or I need to die in a car crash before action is taken by the dealer, tire/vehicle manufacturer, or a governmental agency? How far does this need to go?
Corrective Action:
P235/40 R19 Pirelli P-Zero driver and passenger front tires and rear driver. Purchased Hyundai Kona N on Oct 25, 2023 new (<50miles). Vehicle sold new with these tires already installed. Pressure always maintained per recommendations. Noticed tire cracking and stability issues several months ago. Vehicle has 4000 miles on it now. Front driver and passenger tires are heavily cracked and throwing off chunks of rubber from tread. Rear driver side tire showing slight signs of cracking. Rear passenger tire seems ok. Integrity of the tires are compromised. Highly concerned about a major blowout of the tires. Vehicle is available for inspection upon request. My personal safety and the safety of my children are at risk from major tire blowout, loss of control of vehicle, major accident, injury and/or death. Emailed and spoke with representatives at Palatine Hyundai (Dealer of Sale) on May 9th requesting pro-rata replacement of the defective tires... never was contacted back by the dealer or any representative. Emailed with representatives of Pirelli Tires on May 9th requesting pro-rata replacement of defective tires... was told that there was nothing they could do because the vehicle with the tires was purchased in Illinois and terminated all communication with me. Called Hyundai Customer Assistance and opened a case with them. I was told that even though the vehicle was purchased with the tires installed by dealer, they couldn't do anything and that I should contact the tire manufacturer. I followed up with the call and added photos of the defective tires to the associated case number with Hyundai. Do my kids or I need to die in a car crash before action is taken by the dealer, tire/vehicle manufacturer, or a governmental agency? How far does this need to go?
Additional Notes:
P235/40 R19 Pirelli P-Zero driver and passenger front tires and rear driver. Purchased Hyundai Kona N on Oct 25, 2023 new (<50miles). Vehicle sold new with these tires already installed. Pressure always maintained per recommendations. Noticed tire cracking and stability issues several months ago. Vehicle has 4000 miles on it now. Front driver and passenger tires are heavily cracked and throwing off chunks of rubber from tread. Rear driver side tire showing slight signs of cracking. Rear passenger tire seems ok. Integrity of the tires are compromised. Highly concerned about a major blowout of the tires. Vehicle is available for inspection upon request. My personal safety and the safety of my children are at risk from major tire blowout, loss of control of vehicle, major accident, injury and/or death. Emailed and spoke with representatives at Palatine Hyundai (Dealer of Sale) on May 9th requesting pro-rata replacement of the defective tires... never was contacted back by the dealer or any representative. Emailed with representatives of Pirelli Tires on May 9th requesting pro-rata replacement of defective tires... was told that there was nothing they could do because the vehicle with the tires was purchased in Illinois and terminated all communication with me. Called Hyundai Customer Assistance and opened a case with them. I was told that even though the vehicle was purchased with the tires installed by dealer, they couldn't do anything and that I should contact the tire manufacturer. I followed up with the call and added photos of the defective tires to the associated case number with Hyundai. Do my kids or I need to die in a car crash before action is taken by the dealer, tire/vehicle manufacturer, or a governmental agency? How far does this need to go?
Mfg Campaign: 11523202
Recall Date: May 22, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury