Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling 2020-2022 Palisade vehicles potentially equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Hyundai dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 235
Recall Date: Aug 18, 2022
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2020-2021 Palisade vehicles. The windshield wiper motor may become inoperative, causing the wipers to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 233
Recall Date: Aug 15, 2022
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2020 Palisade vehicles. The mounting bolts used to secure the side curtain air bags may damage the side curtain air bags during deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 186
Recall Date: Nov 7, 2019
Consumer Complaints
488 ComplaintsHyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The speedometer occasionally would not work. Typically all other dash features would and I could get speed through digital reading. Today, none of the dash reading work. My speedometer has the dial at 155. The digital reads 0, gas shows E, miles to empty remained at 260 for the over 10 mile drive, ramps as well as coolant didn’t register and were at 0 and C. This is a hazard as it is a safety requirement to follow the speed limit when driving. This placed myself and others in danger. You are welcome to inspect this. When I have called the dealer previously for this concern, I was told that this would need to be covered by myself. A simple internet search shows that this is a more common issue than it should be.
Corrective Action:
The speedometer occasionally would not work. Typically all other dash features would and I could get speed through digital reading. Today, none of the dash reading work. My speedometer has the dial at 155. The digital reads 0, gas shows E, miles to empty remained at 260 for the over 10 mile drive, ramps as well as coolant didn’t register and were at 0 and C. This is a hazard as it is a safety requirement to follow the speed limit when driving. This placed myself and others in danger. You are welcome to inspect this. When I have called the dealer previously for this concern, I was told that this would need to be covered by myself. A simple internet search shows that this is a more common issue than it should be.
Additional Notes:
The speedometer occasionally would not work. Typically all other dash features would and I could get speed through digital reading. Today, none of the dash reading work. My speedometer has the dial at 155. The digital reads 0, gas shows E, miles to empty remained at 260 for the over 10 mile drive, ramps as well as coolant didn’t register and were at 0 and C. This is a hazard as it is a safety requirement to follow the speed limit when driving. This placed myself and others in danger. You are welcome to inspect this. When I have called the dealer previously for this concern, I was told that this would need to be covered by myself. A simple internet search shows that this is a more common issue than it should be.
Mfg Campaign: 11664717
Recall Date: Jun 3, 2025
Hyundai Motor America
Defect Description:
SUSPENSION
Potential Consequences:
REAR SHOCKS FULLY WORN OUT STRUTS AND SHOCKS ARE NO GOOD VERY DANGEROUS WHEN HITTING A LARGE BUMP IN THE ROAD CAN CAUSE STEERING OFF ROAD BECAUSE OF HARD HITTING NO SHOCK REAR END
Corrective Action:
REAR SHOCKS FULLY WORN OUT STRUTS AND SHOCKS ARE NO GOOD VERY DANGEROUS WHEN HITTING A LARGE BUMP IN THE ROAD CAN CAUSE STEERING OFF ROAD BECAUSE OF HARD HITTING NO SHOCK REAR END
Additional Notes:
REAR SHOCKS FULLY WORN OUT STRUTS AND SHOCKS ARE NO GOOD VERY DANGEROUS WHEN HITTING A LARGE BUMP IN THE ROAD CAN CAUSE STEERING OFF ROAD BECAUSE OF HARD HITTING NO SHOCK REAR END
Mfg Campaign: 11663424
Recall Date: May 28, 2025
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Went to open the sunroof the back opened a little but would not open all the way and now it won’t shut either. I’ve seen a few other owners say that this happened to them as well.
Corrective Action:
Went to open the sunroof the back opened a little but would not open all the way and now it won’t shut either. I’ve seen a few other owners say that this happened to them as well.
Additional Notes:
Went to open the sunroof the back opened a little but would not open all the way and now it won’t shut either. I’ve seen a few other owners say that this happened to them as well.
Mfg Campaign: 11662410
Recall Date: May 21, 2025
Hyundai Motor America
Defect Description:
SUSPENSION
Potential Consequences:
Rear shocks failing due premature wear and tear. There were/are no warning lamps and there was no singular incident (eg. accident) that caused this problem that I am aware. The passenger-side rear shock started exhibiting knocking noises in August 2024 when the car was 5 yo and had approx. 85000 miles. Since, the knocking is more frequent but not louder. Also, the ride has slowly become worse over bumps. Dealer confirmed problem.
Corrective Action:
Rear shocks failing due premature wear and tear. There were/are no warning lamps and there was no singular incident (eg. accident) that caused this problem that I am aware. The passenger-side rear shock started exhibiting knocking noises in August 2024 when the car was 5 yo and had approx. 85000 miles. Since, the knocking is more frequent but not louder. Also, the ride has slowly become worse over bumps. Dealer confirmed problem.
Additional Notes:
Rear shocks failing due premature wear and tear. There were/are no warning lamps and there was no singular incident (eg. accident) that caused this problem that I am aware. The passenger-side rear shock started exhibiting knocking noises in August 2024 when the car was 5 yo and had approx. 85000 miles. Since, the knocking is more frequent but not louder. Also, the ride has slowly become worse over bumps. Dealer confirmed problem.
Mfg Campaign: 11661447
Recall Date: May 16, 2025
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
UNKNOWN. Rough idling. Throwing itself into park & turning the engine off but dash stays on like engine is running. Engine, oil, battery, theft light does come on when this happens but go away after starting car. Has been to mechanic multiple times but showing no codes & unable to figure out the cause of it. The car can not just idle either. Has been going on for over 6 months.
Corrective Action:
UNKNOWN. Rough idling. Throwing itself into park & turning the engine off but dash stays on like engine is running. Engine, oil, battery, theft light does come on when this happens but go away after starting car. Has been to mechanic multiple times but showing no codes & unable to figure out the cause of it. The car can not just idle either. Has been going on for over 6 months.
Additional Notes:
UNKNOWN. Rough idling. Throwing itself into park & turning the engine off but dash stays on like engine is running. Engine, oil, battery, theft light does come on when this happens but go away after starting car. Has been to mechanic multiple times but showing no codes & unable to figure out the cause of it. The car can not just idle either. Has been going on for over 6 months.
Mfg Campaign: 11659776
Recall Date: May 8, 2025
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
UNKNOWN. Rough idling. Throwing itself into park & turning the engine off but dash stays on like engine is running. Engine, oil, battery, theft light does come on when this happens but go away after starting car. Has been to mechanic multiple times but showing no codes & unable to figure out the cause of it. The car can not just idle either. Has been going on for over 6 months.
Corrective Action:
UNKNOWN. Rough idling. Throwing itself into park & turning the engine off but dash stays on like engine is running. Engine, oil, battery, theft light does come on when this happens but go away after starting car. Has been to mechanic multiple times but showing no codes & unable to figure out the cause of it. The car can not just idle either. Has been going on for over 6 months.
Additional Notes:
UNKNOWN. Rough idling. Throwing itself into park & turning the engine off but dash stays on like engine is running. Engine, oil, battery, theft light does come on when this happens but go away after starting car. Has been to mechanic multiple times but showing no codes & unable to figure out the cause of it. The car can not just idle either. Has been going on for over 6 months.
Mfg Campaign: 11659776
Recall Date: May 8, 2025
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
UNKNOWN. Rough idling. Throwing itself into park & turning the engine off but dash stays on like engine is running. Engine, oil, battery, theft light does come on when this happens but go away after starting car. Has been to mechanic multiple times but showing no codes & unable to figure out the cause of it. The car can not just idle either. Has been going on for over 6 months.
Corrective Action:
UNKNOWN. Rough idling. Throwing itself into park & turning the engine off but dash stays on like engine is running. Engine, oil, battery, theft light does come on when this happens but go away after starting car. Has been to mechanic multiple times but showing no codes & unable to figure out the cause of it. The car can not just idle either. Has been going on for over 6 months.
Additional Notes:
UNKNOWN. Rough idling. Throwing itself into park & turning the engine off but dash stays on like engine is running. Engine, oil, battery, theft light does come on when this happens but go away after starting car. Has been to mechanic multiple times but showing no codes & unable to figure out the cause of it. The car can not just idle either. Has been going on for over 6 months.
Mfg Campaign: 11659776
Recall Date: May 8, 2025
Hyundai Motor America
Defect Description:
SUSPENSION
Potential Consequences:
OEM shocks are clunky and noisy. Exhibit a rattling sound at lower speeds namely at rear right. Noise is progressive and noticeable at higher speeds as time goes on.
Corrective Action:
OEM shocks are clunky and noisy. Exhibit a rattling sound at lower speeds namely at rear right. Noise is progressive and noticeable at higher speeds as time goes on.
Additional Notes:
OEM shocks are clunky and noisy. Exhibit a rattling sound at lower speeds namely at rear right. Noise is progressive and noticeable at higher speeds as time goes on.
Mfg Campaign: 11659519
Recall Date: May 7, 2025
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Experienced complete engine failure. Car was at a Certified Hyundai dealership 2 weeks prior for new plugs and new coil pack. Multiple point inspection with no noted issues. Driving on a 3 hour trip when suddenly the engine started knocking without an engine light or oil light coming on. Pulled over and no oil on the dip stick. The same dealership did an oil change at 86,000 miles now the car has 92,000. No oil change suggested at last visit. Sounds very similar to other recall descriptions. Please review
Corrective Action:
Experienced complete engine failure. Car was at a Certified Hyundai dealership 2 weeks prior for new plugs and new coil pack. Multiple point inspection with no noted issues. Driving on a 3 hour trip when suddenly the engine started knocking without an engine light or oil light coming on. Pulled over and no oil on the dip stick. The same dealership did an oil change at 86,000 miles now the car has 92,000. No oil change suggested at last visit. Sounds very similar to other recall descriptions. Please review
Additional Notes:
Experienced complete engine failure. Car was at a Certified Hyundai dealership 2 weeks prior for new plugs and new coil pack. Multiple point inspection with no noted issues. Driving on a 3 hour trip when suddenly the engine started knocking without an engine light or oil light coming on. Pulled over and no oil on the dip stick. The same dealership did an oil change at 86,000 miles now the car has 92,000. No oil change suggested at last visit. Sounds very similar to other recall descriptions. Please review
Mfg Campaign: 11659631
Recall Date: May 7, 2025
Hyundai Motor America
Defect Description:
STEERING
Potential Consequences:
The steering on the vehicle will stop responding when turning at low speeds. The vehicle will feel like it hits the “bump stop” and then will come back to center. You can then turn past that point. This has almost cause accidents because you cannot effectively steer to avoid obstacles and cannot maneuver effectively at low speeds. It occurred randomly. Was troubleshot at dealership without resolution because they could not replicate the issue. There are no hazard lights indicating an error.
Corrective Action:
The steering on the vehicle will stop responding when turning at low speeds. The vehicle will feel like it hits the “bump stop” and then will come back to center. You can then turn past that point. This has almost cause accidents because you cannot effectively steer to avoid obstacles and cannot maneuver effectively at low speeds. It occurred randomly. Was troubleshot at dealership without resolution because they could not replicate the issue. There are no hazard lights indicating an error.
Additional Notes:
The steering on the vehicle will stop responding when turning at low speeds. The vehicle will feel like it hits the “bump stop” and then will come back to center. You can then turn past that point. This has almost cause accidents because you cannot effectively steer to avoid obstacles and cannot maneuver effectively at low speeds. It occurred randomly. Was troubleshot at dealership without resolution because they could not replicate the issue. There are no hazard lights indicating an error.
Mfg Campaign: 11657473
Recall Date: Apr 29, 2025
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
I am writing to formally submit a complaint regarding my 2020 Hyundai Palisade, which has experienced a sudden and complete engine failure. This issue poses serious safety concerns and appears consistent with widespread reports of engine-related defects in Hyundai vehicles. I purchased this vehicle in 2023 from CarMax as a used vehicle, and at the time of purchase, I signed all necessary documents, including the federally required Lemon Law Disclosure form. This document is intended to protect consumers and ensure transparency about any known issues or potential defects associated with the vehicle. At no time was I informed that my vehicle may be subject to engine-related concerns that could result in total engine failure. Recently, my Hyundai Palisade’s engine failed, requiring a full replacement. I have discovered that Hyundai has issued multiple recalls in recent years related to defective engines in various models due to manufacturing flaws that can lead to knocking, stalling, or engine seizure—all of which create serious safety hazards. Although my vehicle is not currently listed under a recall, it is highly suspicious that I am facing the exact same problem affecting thousands of other Hyundai owners. This situation is unacceptable and undermines consumer trust. I urge the NHTSA to investigate whether the 2020 Hyundai Palisade should be included in existing or new recall campaigns related to engine defects. No consumer should bear the burden of an expensive engine replacement when manufacturer defects are clearly a pattern within the brand. Please advise me of any steps I can take to formally escalate this matter and ensure Hyundai is held accountable for this serious failure.
Corrective Action:
I am writing to formally submit a complaint regarding my 2020 Hyundai Palisade, which has experienced a sudden and complete engine failure. This issue poses serious safety concerns and appears consistent with widespread reports of engine-related defects in Hyundai vehicles. I purchased this vehicle in 2023 from CarMax as a used vehicle, and at the time of purchase, I signed all necessary documents, including the federally required Lemon Law Disclosure form. This document is intended to protect consumers and ensure transparency about any known issues or potential defects associated with the vehicle. At no time was I informed that my vehicle may be subject to engine-related concerns that could result in total engine failure. Recently, my Hyundai Palisade’s engine failed, requiring a full replacement. I have discovered that Hyundai has issued multiple recalls in recent years related to defective engines in various models due to manufacturing flaws that can lead to knocking, stalling, or engine seizure—all of which create serious safety hazards. Although my vehicle is not currently listed under a recall, it is highly suspicious that I am facing the exact same problem affecting thousands of other Hyundai owners. This situation is unacceptable and undermines consumer trust. I urge the NHTSA to investigate whether the 2020 Hyundai Palisade should be included in existing or new recall campaigns related to engine defects. No consumer should bear the burden of an expensive engine replacement when manufacturer defects are clearly a pattern within the brand. Please advise me of any steps I can take to formally escalate this matter and ensure Hyundai is held accountable for this serious failure.
Additional Notes:
I am writing to formally submit a complaint regarding my 2020 Hyundai Palisade, which has experienced a sudden and complete engine failure. This issue poses serious safety concerns and appears consistent with widespread reports of engine-related defects in Hyundai vehicles. I purchased this vehicle in 2023 from CarMax as a used vehicle, and at the time of purchase, I signed all necessary documents, including the federally required Lemon Law Disclosure form. This document is intended to protect consumers and ensure transparency about any known issues or potential defects associated with the vehicle. At no time was I informed that my vehicle may be subject to engine-related concerns that could result in total engine failure. Recently, my Hyundai Palisade’s engine failed, requiring a full replacement. I have discovered that Hyundai has issued multiple recalls in recent years related to defective engines in various models due to manufacturing flaws that can lead to knocking, stalling, or engine seizure—all of which create serious safety hazards. Although my vehicle is not currently listed under a recall, it is highly suspicious that I am facing the exact same problem affecting thousands of other Hyundai owners. This situation is unacceptable and undermines consumer trust. I urge the NHTSA to investigate whether the 2020 Hyundai Palisade should be included in existing or new recall campaigns related to engine defects. No consumer should bear the burden of an expensive engine replacement when manufacturer defects are clearly a pattern within the brand. Please advise me of any steps I can take to formally escalate this matter and ensure Hyundai is held accountable for this serious failure.
Mfg Campaign: 11657543
Recall Date: Apr 29, 2025
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
Seatbelts will unbuckle on their own and have done that since we purchased vehicle.
Corrective Action:
Seatbelts will unbuckle on their own and have done that since we purchased vehicle.
Additional Notes:
Seatbelts will unbuckle on their own and have done that since we purchased vehicle.
Mfg Campaign: 11656959
Recall Date: Apr 26, 2025
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The vehicle has an engine flaw, which caused the vehicle engine to stop running while I was driving down a busy highway to take my children to their activities. The traffic behind me nearly slammed into the back of my Hyundai Palisade because the engine cut off without warning. There was no indication of engine trouble, no dashboard lights, no warnings at all. All the preventive maintenance was performed at the dealership, including an oil change only one month prior to this incident. Turns out the engine cut off because of lack of oil. Now I am finding out from the dealership and the manufacturer that the engine does have a known Oil Consumption issue causing the combustion chamber to need cleaning before and beyond a preventive maintenance schedule. But there still needs to be a warning light or something to inform the driver about the potential engine cut off. It is unsafe to drive, and unfair for the owner to pay for this manufacturer flaw.
Corrective Action:
The vehicle has an engine flaw, which caused the vehicle engine to stop running while I was driving down a busy highway to take my children to their activities. The traffic behind me nearly slammed into the back of my Hyundai Palisade because the engine cut off without warning. There was no indication of engine trouble, no dashboard lights, no warnings at all. All the preventive maintenance was performed at the dealership, including an oil change only one month prior to this incident. Turns out the engine cut off because of lack of oil. Now I am finding out from the dealership and the manufacturer that the engine does have a known Oil Consumption issue causing the combustion chamber to need cleaning before and beyond a preventive maintenance schedule. But there still needs to be a warning light or something to inform the driver about the potential engine cut off. It is unsafe to drive, and unfair for the owner to pay for this manufacturer flaw.
Additional Notes:
The vehicle has an engine flaw, which caused the vehicle engine to stop running while I was driving down a busy highway to take my children to their activities. The traffic behind me nearly slammed into the back of my Hyundai Palisade because the engine cut off without warning. There was no indication of engine trouble, no dashboard lights, no warnings at all. All the preventive maintenance was performed at the dealership, including an oil change only one month prior to this incident. Turns out the engine cut off because of lack of oil. Now I am finding out from the dealership and the manufacturer that the engine does have a known Oil Consumption issue causing the combustion chamber to need cleaning before and beyond a preventive maintenance schedule. But there still needs to be a warning light or something to inform the driver about the potential engine cut off. It is unsafe to drive, and unfair for the owner to pay for this manufacturer flaw.
Mfg Campaign: 11656573
Recall Date: Apr 24, 2025
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The vehicle has an engine flaw, which caused the vehicle engine to stop running while I was driving down a busy highway to take my children to their activities. The traffic behind me nearly slammed into the back of my Hyundai Palisade because the engine cut off without warning. There was no indication of engine trouble, no dashboard lights, no warnings at all. All the preventive maintenance was performed at the dealership, including an oil change only one month prior to this incident. Turns out the engine cut off because of lack of oil. Now I am finding out from the dealership and the manufacturer that the engine does have a known Oil Consumption issue causing the combustion chamber to need cleaning before and beyond a preventive maintenance schedule. But there still needs to be a warning light or something to inform the driver about the potential engine cut off. It is unsafe to drive, and unfair for the owner to pay for this manufacturer flaw.
Corrective Action:
The vehicle has an engine flaw, which caused the vehicle engine to stop running while I was driving down a busy highway to take my children to their activities. The traffic behind me nearly slammed into the back of my Hyundai Palisade because the engine cut off without warning. There was no indication of engine trouble, no dashboard lights, no warnings at all. All the preventive maintenance was performed at the dealership, including an oil change only one month prior to this incident. Turns out the engine cut off because of lack of oil. Now I am finding out from the dealership and the manufacturer that the engine does have a known Oil Consumption issue causing the combustion chamber to need cleaning before and beyond a preventive maintenance schedule. But there still needs to be a warning light or something to inform the driver about the potential engine cut off. It is unsafe to drive, and unfair for the owner to pay for this manufacturer flaw.
Additional Notes:
The vehicle has an engine flaw, which caused the vehicle engine to stop running while I was driving down a busy highway to take my children to their activities. The traffic behind me nearly slammed into the back of my Hyundai Palisade because the engine cut off without warning. There was no indication of engine trouble, no dashboard lights, no warnings at all. All the preventive maintenance was performed at the dealership, including an oil change only one month prior to this incident. Turns out the engine cut off because of lack of oil. Now I am finding out from the dealership and the manufacturer that the engine does have a known Oil Consumption issue causing the combustion chamber to need cleaning before and beyond a preventive maintenance schedule. But there still needs to be a warning light or something to inform the driver about the potential engine cut off. It is unsafe to drive, and unfair for the owner to pay for this manufacturer flaw.
Mfg Campaign: 11656573
Recall Date: Apr 24, 2025
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
Seatbelts in captain’s chairs come unlatched randomly.
Corrective Action:
Seatbelts in captain’s chairs come unlatched randomly.
Additional Notes:
Seatbelts in captain’s chairs come unlatched randomly.
Mfg Campaign: 11656102
Recall Date: Apr 22, 2025
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Acceleration is causing misfires or the engine to feel like it “skips” Also grumbles or bubbles when I shut down.
Corrective Action:
Acceleration is causing misfires or the engine to feel like it “skips” Also grumbles or bubbles when I shut down.
Additional Notes:
Acceleration is causing misfires or the engine to feel like it “skips” Also grumbles or bubbles when I shut down.
Mfg Campaign: 11656104
Recall Date: Apr 22, 2025
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Acceleration is causing misfires or the engine to feel like it “skips” Also grumbles or bubbles when I shut down.
Corrective Action:
Acceleration is causing misfires or the engine to feel like it “skips” Also grumbles or bubbles when I shut down.
Additional Notes:
Acceleration is causing misfires or the engine to feel like it “skips” Also grumbles or bubbles when I shut down.
Mfg Campaign: 11656104
Recall Date: Apr 22, 2025
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
Seatbelts coming unlatched randomly and all the time. Happens every time we drive and go somewhere
Corrective Action:
Seatbelts coming unlatched randomly and all the time. Happens every time we drive and go somewhere
Additional Notes:
Seatbelts coming unlatched randomly and all the time. Happens every time we drive and go somewhere
Mfg Campaign: 11654475
Recall Date: Apr 14, 2025
Hyundai Motor America
Defect Description:
SUSPENSION
Potential Consequences:
Rear shocks stiff and making noise
Corrective Action:
Rear shocks stiff and making noise
Additional Notes:
Rear shocks stiff and making noise
Mfg Campaign: 11654490
Recall Date: Apr 14, 2025
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
Purchased a 2020 Palisade in March of 2024 with 76k miles on it. Asked the dealership we bought it from to look at the transmission after a week of owning the car, they said it was fine. I took it to Hallmark Hyundai dealership on 9/26/24 and they would not look at it until i had the transmission fluid flushed this was at 88430 miles. It was barely making it up a hill, we had the gas pedal to the floor and it was pulling back like it was going to stall. I scheduled to have the transmission fluid flushed at a local certified mechanic and he found tons of metal shaving and chunks throughout the fluid this was done at 89368 miles. I took it to Wilson County Hyundai after this was done and they said I needed a full transmission replacement this was done at 89643. They replaced the transmission, and on my way home from picking the car up there was metal grinding sounds coming from the transmission. I called Wilson County back and they asked me to bring it back, it was back on their lot less than 24 hours later. The transmission that was sent from the manufacture was a faulty transmission. The replaced the new transmission, and the sound stopped this was done at 89730 miles. After a couple thousand miles the metal grinding came back, along with the hard shifting, gear skipping, excessive vibration between gears, going up in RPMs but not shifting. I took it Jim Johnson Hyundai and they reset the Transmission adaptive, this is not fix the problem this was done at 96497. It back in the dealership now at Wilson county with the mileage of 99000 and their service manager told me they have 5 of them on their lot right now needing new transmissions. The car has less than 100k miles on it.
Corrective Action:
Purchased a 2020 Palisade in March of 2024 with 76k miles on it. Asked the dealership we bought it from to look at the transmission after a week of owning the car, they said it was fine. I took it to Hallmark Hyundai dealership on 9/26/24 and they would not look at it until i had the transmission fluid flushed this was at 88430 miles. It was barely making it up a hill, we had the gas pedal to the floor and it was pulling back like it was going to stall. I scheduled to have the transmission fluid flushed at a local certified mechanic and he found tons of metal shaving and chunks throughout the fluid this was done at 89368 miles. I took it to Wilson County Hyundai after this was done and they said I needed a full transmission replacement this was done at 89643. They replaced the transmission, and on my way home from picking the car up there was metal grinding sounds coming from the transmission. I called Wilson County back and they asked me to bring it back, it was back on their lot less than 24 hours later. The transmission that was sent from the manufacture was a faulty transmission. The replaced the new transmission, and the sound stopped this was done at 89730 miles. After a couple thousand miles the metal grinding came back, along with the hard shifting, gear skipping, excessive vibration between gears, going up in RPMs but not shifting. I took it Jim Johnson Hyundai and they reset the Transmission adaptive, this is not fix the problem this was done at 96497. It back in the dealership now at Wilson county with the mileage of 99000 and their service manager told me they have 5 of them on their lot right now needing new transmissions. The car has less than 100k miles on it.
Additional Notes:
Purchased a 2020 Palisade in March of 2024 with 76k miles on it. Asked the dealership we bought it from to look at the transmission after a week of owning the car, they said it was fine. I took it to Hallmark Hyundai dealership on 9/26/24 and they would not look at it until i had the transmission fluid flushed this was at 88430 miles. It was barely making it up a hill, we had the gas pedal to the floor and it was pulling back like it was going to stall. I scheduled to have the transmission fluid flushed at a local certified mechanic and he found tons of metal shaving and chunks throughout the fluid this was done at 89368 miles. I took it to Wilson County Hyundai after this was done and they said I needed a full transmission replacement this was done at 89643. They replaced the transmission, and on my way home from picking the car up there was metal grinding sounds coming from the transmission. I called Wilson County back and they asked me to bring it back, it was back on their lot less than 24 hours later. The transmission that was sent from the manufacture was a faulty transmission. The replaced the new transmission, and the sound stopped this was done at 89730 miles. After a couple thousand miles the metal grinding came back, along with the hard shifting, gear skipping, excessive vibration between gears, going up in RPMs but not shifting. I took it Jim Johnson Hyundai and they reset the Transmission adaptive, this is not fix the problem this was done at 96497. It back in the dealership now at Wilson county with the mileage of 99000 and their service manager told me they have 5 of them on their lot right now needing new transmissions. The car has less than 100k miles on it.
Mfg Campaign: 11654154
Recall Date: Apr 11, 2025
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury