Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2021-2023 Palisade vehicles. The windshield wiper motor may operate intermittently or fail to operate due to snow or ice buildup on the windshield, causing the wipers to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 243
Recall Date: Mar 17, 2023
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling 2020-2022 Palisade vehicles potentially equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Hyundai dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 235
Recall Date: Aug 18, 2022
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2022 Palisade vehicles. The instrument cluster assembly may have been manufactured with excessive adhesive, which can disable the instrument cluster display screen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 230
Recall Date: May 18, 2022
Consumer Complaints
261 ComplaintsHyundai Motor America
Defect Description:
SUSPENSION
Potential Consequences:
Drivers side rear shock/struts needs replaced.
Corrective Action:
Drivers side rear shock/struts needs replaced.
Additional Notes:
Drivers side rear shock/struts needs replaced.
Mfg Campaign: 11587124
Recall Date: May 6, 2024
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On April 19, 2024, while driving my 2022 Hyundai Palisade around 10:00 am (82 degrees outside) at a speed of 70 mph with no traffic ahead or behind me, my sunroof exploded. A very loud noise that startled my wife and me while driving. With no traffic on the road i was able to safely pull over and inspect the sunroof/damage. It left a semi round hole of shattered missing glass approximately twelve (12) inches in diameter. I then drove immediately to the nearest Hyundai dealer (Hyundai North - Covington LA). There service tech inspected it and said this issue has been happening often, but it is not covered under warranty, therefore, I would need to file an insurance claim to fix it.
Corrective Action:
On April 19, 2024, while driving my 2022 Hyundai Palisade around 10:00 am (82 degrees outside) at a speed of 70 mph with no traffic ahead or behind me, my sunroof exploded. A very loud noise that startled my wife and me while driving. With no traffic on the road i was able to safely pull over and inspect the sunroof/damage. It left a semi round hole of shattered missing glass approximately twelve (12) inches in diameter. I then drove immediately to the nearest Hyundai dealer (Hyundai North - Covington LA). There service tech inspected it and said this issue has been happening often, but it is not covered under warranty, therefore, I would need to file an insurance claim to fix it.
Additional Notes:
On April 19, 2024, while driving my 2022 Hyundai Palisade around 10:00 am (82 degrees outside) at a speed of 70 mph with no traffic ahead or behind me, my sunroof exploded. A very loud noise that startled my wife and me while driving. With no traffic on the road i was able to safely pull over and inspect the sunroof/damage. It left a semi round hole of shattered missing glass approximately twelve (12) inches in diameter. I then drove immediately to the nearest Hyundai dealer (Hyundai North - Covington LA). There service tech inspected it and said this issue has been happening often, but it is not covered under warranty, therefore, I would need to file an insurance claim to fix it.
Mfg Campaign: 11584214
Recall Date: Apr 20, 2024
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
Second row passenger seatbelt randomly unbuckles when driving. This has happed 6 times in 30 days with two different people seated in that seat.
Corrective Action:
Second row passenger seatbelt randomly unbuckles when driving. This has happed 6 times in 30 days with two different people seated in that seat.
Additional Notes:
Second row passenger seatbelt randomly unbuckles when driving. This has happed 6 times in 30 days with two different people seated in that seat.
Mfg Campaign: 11584219
Recall Date: Apr 20, 2024
Hyundai Motor America
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield wiper turns on when it is not raining even though it is on off and mist sensor is on off.
Corrective Action:
Windshield wiper turns on when it is not raining even though it is on off and mist sensor is on off.
Additional Notes:
Windshield wiper turns on when it is not raining even though it is on off and mist sensor is on off.
Mfg Campaign: 11580760
Recall Date: Apr 2, 2024
Hyundai Motor America
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I had the driver-side wiper replaced in November 2023 due to a recall and have had an issue 3x since then. Twice, snow had accumulated under the wiper arm while driving and caused the wiper motor to stop. That is the exact reason for the recall but it continues to happen regardless. Then the other night while driving 70 on a freeway in heavy rain with wipers on full speed, the driver wiper started hitting the left edge of the windshield a few swipes, slowed down for a few swipes, then stopped completely in the lower position. Had to get off at the next exit as all attempts wouldn't get them working again. Two days later I was able to get into the dealership for a quick "tightening of the bolt" to get the wipers functioning again. The dealership said they knew exactly what the problem was due to so many people having this issue with needing the bolt tightened because it must have worked its way loose. The motor must be too weak and the replacement wiper arm has not remedied the occurrence, leading to some very hazardous situations.
Corrective Action:
I had the driver-side wiper replaced in November 2023 due to a recall and have had an issue 3x since then. Twice, snow had accumulated under the wiper arm while driving and caused the wiper motor to stop. That is the exact reason for the recall but it continues to happen regardless. Then the other night while driving 70 on a freeway in heavy rain with wipers on full speed, the driver wiper started hitting the left edge of the windshield a few swipes, slowed down for a few swipes, then stopped completely in the lower position. Had to get off at the next exit as all attempts wouldn't get them working again. Two days later I was able to get into the dealership for a quick "tightening of the bolt" to get the wipers functioning again. The dealership said they knew exactly what the problem was due to so many people having this issue with needing the bolt tightened because it must have worked its way loose. The motor must be too weak and the replacement wiper arm has not remedied the occurrence, leading to some very hazardous situations.
Additional Notes:
I had the driver-side wiper replaced in November 2023 due to a recall and have had an issue 3x since then. Twice, snow had accumulated under the wiper arm while driving and caused the wiper motor to stop. That is the exact reason for the recall but it continues to happen regardless. Then the other night while driving 70 on a freeway in heavy rain with wipers on full speed, the driver wiper started hitting the left edge of the windshield a few swipes, slowed down for a few swipes, then stopped completely in the lower position. Had to get off at the next exit as all attempts wouldn't get them working again. Two days later I was able to get into the dealership for a quick "tightening of the bolt" to get the wipers functioning again. The dealership said they knew exactly what the problem was due to so many people having this issue with needing the bolt tightened because it must have worked its way loose. The motor must be too weak and the replacement wiper arm has not remedied the occurrence, leading to some very hazardous situations.
Mfg Campaign: 11580789
Recall Date: Apr 2, 2024
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
The car had no warnings, inspection not due anytime soon but suddenly it started having blockage while driving(when it switches from one gear to next). It basically became non-drivable at any speed. Upon calling Hyundai service center, initially they were giving appointment 1 month away. Finally, they gave an appointment earlier, took the car and they suspect it’s a transmission problem and they have cars with same problems coming in and that there is difficulty in getting this part due to shortage and lot of similar complaints. This looks like a problem with the newest model as well with 10k miles on it and it can take even 3 months for us to get back our car. The point being it’s a new car, parts not available from manufacturer, and service center unable to provide an ETA on when it will be fixed. Any help is greatly appreciated.
Corrective Action:
The car had no warnings, inspection not due anytime soon but suddenly it started having blockage while driving(when it switches from one gear to next). It basically became non-drivable at any speed. Upon calling Hyundai service center, initially they were giving appointment 1 month away. Finally, they gave an appointment earlier, took the car and they suspect it’s a transmission problem and they have cars with same problems coming in and that there is difficulty in getting this part due to shortage and lot of similar complaints. This looks like a problem with the newest model as well with 10k miles on it and it can take even 3 months for us to get back our car. The point being it’s a new car, parts not available from manufacturer, and service center unable to provide an ETA on when it will be fixed. Any help is greatly appreciated.
Additional Notes:
The car had no warnings, inspection not due anytime soon but suddenly it started having blockage while driving(when it switches from one gear to next). It basically became non-drivable at any speed. Upon calling Hyundai service center, initially they were giving appointment 1 month away. Finally, they gave an appointment earlier, took the car and they suspect it’s a transmission problem and they have cars with same problems coming in and that there is difficulty in getting this part due to shortage and lot of similar complaints. This looks like a problem with the newest model as well with 10k miles on it and it can take even 3 months for us to get back our car. The point being it’s a new car, parts not available from manufacturer, and service center unable to provide an ETA on when it will be fixed. Any help is greatly appreciated.
Mfg Campaign: 11580014
Recall Date: Mar 28, 2024
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
The seat belts come unbuckled while driving. They can be difficult to buckle. Kids and adults have a hard time buckling and then when we are driving they will unbuckle on their own.
Corrective Action:
The seat belts come unbuckled while driving. They can be difficult to buckle. Kids and adults have a hard time buckling and then when we are driving they will unbuckle on their own.
Additional Notes:
The seat belts come unbuckled while driving. They can be difficult to buckle. Kids and adults have a hard time buckling and then when we are driving they will unbuckle on their own.
Mfg Campaign: 11579015
Recall Date: Mar 23, 2024
Hyundai Motor America
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2022 Hyundai Palisade. The contact stated that while driving at 65 MPH, he heard an abnormal popping sound and the sunroof exploded simultaneously. The contact stated that pieces of the sunroof glass fell the on roadway and inside the vehicle. The contact sustained a cut on his leg but did not seek medical attention. The vehicle was taken to the local dealer, who determined that a stone had hit the sunroof; however, the contact stated that there was no external cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened, but no assistance was provided. The failure mileage was approximately 43,000.
Corrective Action:
The contact owns a 2022 Hyundai Palisade. The contact stated that while driving at 65 MPH, he heard an abnormal popping sound and the sunroof exploded simultaneously. The contact stated that pieces of the sunroof glass fell the on roadway and inside the vehicle. The contact sustained a cut on his leg but did not seek medical attention. The vehicle was taken to the local dealer, who determined that a stone had hit the sunroof; however, the contact stated that there was no external cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened, but no assistance was provided. The failure mileage was approximately 43,000.
Additional Notes:
The contact owns a 2022 Hyundai Palisade. The contact stated that while driving at 65 MPH, he heard an abnormal popping sound and the sunroof exploded simultaneously. The contact stated that pieces of the sunroof glass fell the on roadway and inside the vehicle. The contact sustained a cut on his leg but did not seek medical attention. The vehicle was taken to the local dealer, who determined that a stone had hit the sunroof; however, the contact stated that there was no external cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened, but no assistance was provided. The failure mileage was approximately 43,000.
Mfg Campaign: 11578302
Recall Date: Mar 19, 2024
Hyundai Motor America
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The dealership is refusing to fix NHTSA Recall Number23V180000 on our vehicle and offered a solution to me in 2026
Corrective Action:
The dealership is refusing to fix NHTSA Recall Number23V180000 on our vehicle and offered a solution to me in 2026
Additional Notes:
The dealership is refusing to fix NHTSA Recall Number23V180000 on our vehicle and offered a solution to me in 2026
Mfg Campaign: 11577215
Recall Date: Mar 13, 2024
Hyundai Motor America
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The white paint on this 2022 Hyundai palisade is peeling on the roof, and in one place on the hood which is now causing rust. This has been a reported recall for other Hyundai models with the white paint. It looks as if the paint did it bond properly.
Corrective Action:
The white paint on this 2022 Hyundai palisade is peeling on the roof, and in one place on the hood which is now causing rust. This has been a reported recall for other Hyundai models with the white paint. It looks as if the paint did it bond properly.
Additional Notes:
The white paint on this 2022 Hyundai palisade is peeling on the roof, and in one place on the hood which is now causing rust. This has been a reported recall for other Hyundai models with the white paint. It looks as if the paint did it bond properly.
Mfg Campaign: 11575523
Recall Date: Mar 5, 2024
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
The 2nd row seat belt randomly becomes unlatched while driving. I even sat in that seat to confirm it wasn’t something the children were doing and it wasn’t. It just randomly comes undone. I took it to the dealership and was told that they would not replace since it wasn’t reproducible.
Corrective Action:
The 2nd row seat belt randomly becomes unlatched while driving. I even sat in that seat to confirm it wasn’t something the children were doing and it wasn’t. It just randomly comes undone. I took it to the dealership and was told that they would not replace since it wasn’t reproducible.
Additional Notes:
The 2nd row seat belt randomly becomes unlatched while driving. I even sat in that seat to confirm it wasn’t something the children were doing and it wasn’t. It just randomly comes undone. I took it to the dealership and was told that they would not replace since it wasn’t reproducible.
Mfg Campaign: 11575318
Recall Date: Mar 4, 2024
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Child safety lock malfunction Loud clicking noise followed by a child safety lock malfunction notice it does not happen every time
Corrective Action:
Child safety lock malfunction Loud clicking noise followed by a child safety lock malfunction notice it does not happen every time
Additional Notes:
Child safety lock malfunction Loud clicking noise followed by a child safety lock malfunction notice it does not happen every time
Mfg Campaign: 11575426
Recall Date: Mar 4, 2024
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rear occupany alarm has gone off after vehicle is off after exiting vehicle when vehicle is empty. This has occurred 5 times in the past 2 months and is random. The dealership is likely unable to duplicate issue so have not taken it in for this issue.
Corrective Action:
Rear occupany alarm has gone off after vehicle is off after exiting vehicle when vehicle is empty. This has occurred 5 times in the past 2 months and is random. The dealership is likely unable to duplicate issue so have not taken it in for this issue.
Additional Notes:
Rear occupany alarm has gone off after vehicle is off after exiting vehicle when vehicle is empty. This has occurred 5 times in the past 2 months and is random. The dealership is likely unable to duplicate issue so have not taken it in for this issue.
Mfg Campaign: 11574882
Recall Date: Mar 1, 2024
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON [XXX] I was driving on [XXX] and my car speed 30-35 MPH . I saw the traffic signal light turning Amber to RED and I tried hard break to stop my car but it could not stop and crashed with the truck . I am having doubt something on brake system did not work and caused that crashed I also called the Hyundai USA and reported this incident to them my call ticket with them is [XXX] on 11/30/2023 . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
ON [XXX] I was driving on [XXX] and my car speed 30-35 MPH . I saw the traffic signal light turning Amber to RED and I tried hard break to stop my car but it could not stop and crashed with the truck . I am having doubt something on brake system did not work and caused that crashed I also called the Hyundai USA and reported this incident to them my call ticket with them is [XXX] on 11/30/2023 . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
ON [XXX] I was driving on [XXX] and my car speed 30-35 MPH . I saw the traffic signal light turning Amber to RED and I tried hard break to stop my car but it could not stop and crashed with the truck . I am having doubt something on brake system did not work and caused that crashed I also called the Hyundai USA and reported this incident to them my call ticket with them is [XXX] on 11/30/2023 . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11573993
Recall Date: Feb 26, 2024
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
ON [XXX] I was driving on [XXX] and my car speed 30-35 MPH . I saw the traffic signal light turning Amber to RED and I tried hard break to stop my car but it could not stop and crashed with the truck . I am having doubt something on brake system did not work and caused that crashed I also called the Hyundai USA and reported this incident to them my call ticket with them is [XXX] on 11/30/2023 . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
ON [XXX] I was driving on [XXX] and my car speed 30-35 MPH . I saw the traffic signal light turning Amber to RED and I tried hard break to stop my car but it could not stop and crashed with the truck . I am having doubt something on brake system did not work and caused that crashed I also called the Hyundai USA and reported this incident to them my call ticket with them is [XXX] on 11/30/2023 . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
ON [XXX] I was driving on [XXX] and my car speed 30-35 MPH . I saw the traffic signal light turning Amber to RED and I tried hard break to stop my car but it could not stop and crashed with the truck . I am having doubt something on brake system did not work and caused that crashed I also called the Hyundai USA and reported this incident to them my call ticket with them is [XXX] on 11/30/2023 . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11573993
Recall Date: Feb 26, 2024
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
The second-row passenger-side seatbelt does not stay in the locked position. We will push the tongue (male end) in completely and then seconds later the tongue disconnects from the buckle (female end) on its own. It takes multiple attempts (3-5 times) every time to keep it in the locked position. Sometimes the tongue will come undone when driving for an hour out of nowhere. We have tried sweeping out the buckle section and made sure the tongue end is clean and not disfigured. This has been happening for 9+ months. We thought it was a user error but it continues to happen to multiple passengers.
Corrective Action:
The second-row passenger-side seatbelt does not stay in the locked position. We will push the tongue (male end) in completely and then seconds later the tongue disconnects from the buckle (female end) on its own. It takes multiple attempts (3-5 times) every time to keep it in the locked position. Sometimes the tongue will come undone when driving for an hour out of nowhere. We have tried sweeping out the buckle section and made sure the tongue end is clean and not disfigured. This has been happening for 9+ months. We thought it was a user error but it continues to happen to multiple passengers.
Additional Notes:
The second-row passenger-side seatbelt does not stay in the locked position. We will push the tongue (male end) in completely and then seconds later the tongue disconnects from the buckle (female end) on its own. It takes multiple attempts (3-5 times) every time to keep it in the locked position. Sometimes the tongue will come undone when driving for an hour out of nowhere. We have tried sweeping out the buckle section and made sure the tongue end is clean and not disfigured. This has been happening for 9+ months. We thought it was a user error but it continues to happen to multiple passengers.
Mfg Campaign: 11573084
Recall Date: Feb 21, 2024
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
The middle row seats & the front passenger seat do not always buckle. The buckle doesn’t “catch” and you have to try to buckle over & over. Once, the back passenger seat clicked and buckled but then with a gentle tug it came unbuckled
Corrective Action:
The middle row seats & the front passenger seat do not always buckle. The buckle doesn’t “catch” and you have to try to buckle over & over. Once, the back passenger seat clicked and buckled but then with a gentle tug it came unbuckled
Additional Notes:
The middle row seats & the front passenger seat do not always buckle. The buckle doesn’t “catch” and you have to try to buckle over & over. Once, the back passenger seat clicked and buckled but then with a gentle tug it came unbuckled
Mfg Campaign: 11572053
Recall Date: Feb 15, 2024
Hyundai Motor America
Defect Description:
STEERING
Potential Consequences:
Steering drifts to right. 2 wheel alignments have been done. Alignment checked a 3rd time, showed correct alignment. Steering motor torque input reset. Vehicle drove fine for a few hours but started drifting again to the right.
Corrective Action:
Steering drifts to right. 2 wheel alignments have been done. Alignment checked a 3rd time, showed correct alignment. Steering motor torque input reset. Vehicle drove fine for a few hours but started drifting again to the right.
Additional Notes:
Steering drifts to right. 2 wheel alignments have been done. Alignment checked a 3rd time, showed correct alignment. Steering motor torque input reset. Vehicle drove fine for a few hours but started drifting again to the right.
Mfg Campaign: 11571783
Recall Date: Feb 13, 2024
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On January 21, 2024, I was driving the Palisade about 80 miles away from home when I got Engine Overheated message multiple times. The temperature gage would go up and to max then goes down multiple times. Finally it was discovered that the coolant was leaking. The vehicle had about 31,000 miles. It was supposedly inspected when after 30,000 on December 28, 2023. The car was towed to a nearby dealer. Since it was Sunday, I had to rent a car and went home. next day I called the dealer and was told the car would not be checked for another month at least. I was told to find other dealer in the area that can handle the inspection and fix if I wanted the car any sooner. I complained vehemently. I gave up and called other dealers in the area. Finally the same dealer called back and said that they have looked at the car it turned out there is technical bulletin for the issue. I was told to come down and get a loaner. I traveled to that location next day and picked up a loaner as my car is the only car we have. I talked to the dealer where the car was inspected last December and was told that service departments do not loo at TBS unless the owner raises an issue. I do not have access to TBS to check what's out there. This issue should not happen to consumers. Bulletins and recalls should be available publicly to all consumers to be aware of issues. I'm not sure where to go get TBS for my car. I found Hyundai's site for recalls. Nothing else. This should be addressed at the national level. Attached is a file that contains pictures of the coolant reservoir, at the beginning, after adding more coolant, then at end when it became clear coolant level is coming down.
Corrective Action:
On January 21, 2024, I was driving the Palisade about 80 miles away from home when I got Engine Overheated message multiple times. The temperature gage would go up and to max then goes down multiple times. Finally it was discovered that the coolant was leaking. The vehicle had about 31,000 miles. It was supposedly inspected when after 30,000 on December 28, 2023. The car was towed to a nearby dealer. Since it was Sunday, I had to rent a car and went home. next day I called the dealer and was told the car would not be checked for another month at least. I was told to find other dealer in the area that can handle the inspection and fix if I wanted the car any sooner. I complained vehemently. I gave up and called other dealers in the area. Finally the same dealer called back and said that they have looked at the car it turned out there is technical bulletin for the issue. I was told to come down and get a loaner. I traveled to that location next day and picked up a loaner as my car is the only car we have. I talked to the dealer where the car was inspected last December and was told that service departments do not loo at TBS unless the owner raises an issue. I do not have access to TBS to check what's out there. This issue should not happen to consumers. Bulletins and recalls should be available publicly to all consumers to be aware of issues. I'm not sure where to go get TBS for my car. I found Hyundai's site for recalls. Nothing else. This should be addressed at the national level. Attached is a file that contains pictures of the coolant reservoir, at the beginning, after adding more coolant, then at end when it became clear coolant level is coming down.
Additional Notes:
On January 21, 2024, I was driving the Palisade about 80 miles away from home when I got Engine Overheated message multiple times. The temperature gage would go up and to max then goes down multiple times. Finally it was discovered that the coolant was leaking. The vehicle had about 31,000 miles. It was supposedly inspected when after 30,000 on December 28, 2023. The car was towed to a nearby dealer. Since it was Sunday, I had to rent a car and went home. next day I called the dealer and was told the car would not be checked for another month at least. I was told to find other dealer in the area that can handle the inspection and fix if I wanted the car any sooner. I complained vehemently. I gave up and called other dealers in the area. Finally the same dealer called back and said that they have looked at the car it turned out there is technical bulletin for the issue. I was told to come down and get a loaner. I traveled to that location next day and picked up a loaner as my car is the only car we have. I talked to the dealer where the car was inspected last December and was told that service departments do not loo at TBS unless the owner raises an issue. I do not have access to TBS to check what's out there. This issue should not happen to consumers. Bulletins and recalls should be available publicly to all consumers to be aware of issues. I'm not sure where to go get TBS for my car. I found Hyundai's site for recalls. Nothing else. This should be addressed at the national level. Attached is a file that contains pictures of the coolant reservoir, at the beginning, after adding more coolant, then at end when it became clear coolant level is coming down.
Mfg Campaign: 11568619
Recall Date: Jan 29, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
On January 21, 2024, I was driving the Palisade about 80 miles away from home when I got Engine Overheated message multiple times. The temperature gage would go up and to max then goes down multiple times. Finally it was discovered that the coolant was leaking. The vehicle had about 31,000 miles. It was supposedly inspected when after 30,000 on December 28, 2023. The car was towed to a nearby dealer. Since it was Sunday, I had to rent a car and went home. next day I called the dealer and was told the car would not be checked for another month at least. I was told to find other dealer in the area that can handle the inspection and fix if I wanted the car any sooner. I complained vehemently. I gave up and called other dealers in the area. Finally the same dealer called back and said that they have looked at the car it turned out there is technical bulletin for the issue. I was told to come down and get a loaner. I traveled to that location next day and picked up a loaner as my car is the only car we have. I talked to the dealer where the car was inspected last December and was told that service departments do not loo at TBS unless the owner raises an issue. I do not have access to TBS to check what's out there. This issue should not happen to consumers. Bulletins and recalls should be available publicly to all consumers to be aware of issues. I'm not sure where to go get TBS for my car. I found Hyundai's site for recalls. Nothing else. This should be addressed at the national level. Attached is a file that contains pictures of the coolant reservoir, at the beginning, after adding more coolant, then at end when it became clear coolant level is coming down.
Corrective Action:
On January 21, 2024, I was driving the Palisade about 80 miles away from home when I got Engine Overheated message multiple times. The temperature gage would go up and to max then goes down multiple times. Finally it was discovered that the coolant was leaking. The vehicle had about 31,000 miles. It was supposedly inspected when after 30,000 on December 28, 2023. The car was towed to a nearby dealer. Since it was Sunday, I had to rent a car and went home. next day I called the dealer and was told the car would not be checked for another month at least. I was told to find other dealer in the area that can handle the inspection and fix if I wanted the car any sooner. I complained vehemently. I gave up and called other dealers in the area. Finally the same dealer called back and said that they have looked at the car it turned out there is technical bulletin for the issue. I was told to come down and get a loaner. I traveled to that location next day and picked up a loaner as my car is the only car we have. I talked to the dealer where the car was inspected last December and was told that service departments do not loo at TBS unless the owner raises an issue. I do not have access to TBS to check what's out there. This issue should not happen to consumers. Bulletins and recalls should be available publicly to all consumers to be aware of issues. I'm not sure where to go get TBS for my car. I found Hyundai's site for recalls. Nothing else. This should be addressed at the national level. Attached is a file that contains pictures of the coolant reservoir, at the beginning, after adding more coolant, then at end when it became clear coolant level is coming down.
Additional Notes:
On January 21, 2024, I was driving the Palisade about 80 miles away from home when I got Engine Overheated message multiple times. The temperature gage would go up and to max then goes down multiple times. Finally it was discovered that the coolant was leaking. The vehicle had about 31,000 miles. It was supposedly inspected when after 30,000 on December 28, 2023. The car was towed to a nearby dealer. Since it was Sunday, I had to rent a car and went home. next day I called the dealer and was told the car would not be checked for another month at least. I was told to find other dealer in the area that can handle the inspection and fix if I wanted the car any sooner. I complained vehemently. I gave up and called other dealers in the area. Finally the same dealer called back and said that they have looked at the car it turned out there is technical bulletin for the issue. I was told to come down and get a loaner. I traveled to that location next day and picked up a loaner as my car is the only car we have. I talked to the dealer where the car was inspected last December and was told that service departments do not loo at TBS unless the owner raises an issue. I do not have access to TBS to check what's out there. This issue should not happen to consumers. Bulletins and recalls should be available publicly to all consumers to be aware of issues. I'm not sure where to go get TBS for my car. I found Hyundai's site for recalls. Nothing else. This should be addressed at the national level. Attached is a file that contains pictures of the coolant reservoir, at the beginning, after adding more coolant, then at end when it became clear coolant level is coming down.
Mfg Campaign: 11568619
Recall Date: Jan 29, 2024
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury