Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2019-2023 Santa Fe, 2021-2023 Santa Fe HEV, 2022-2023 Santa Fe Plug-in HEV and Santa Cruz vehicles potentially equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Hyundai dealership. Water accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 244
Recall Date: Mar 17, 2023
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2022 Tucson and 2022-2023 Santa Cruz vehicles. The roof moldings may detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 241
Recall Date: Jan 31, 2023
Hyundai Motor America
Safety Issue:
Hyundai Motor Company (Hyundai) is recalling certain 2021-2022 Santa Fe, Sonata, Veloster N, 2022 Santa Cruz, Elantra N, and Kona N vehicles. The vehicle's "fail-safe" limited-mobility drive mode may be impaired, when prompted by a transmission oil pump malfunction, which can result in a complete loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 236
Recall Date: Oct 6, 2022
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2022 Santa Fe and Santa Cruz vehicles. The oil supply pipe to the turbocharger may crack, which could result in an oil leak in the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 222
Recall Date: Mar 28, 2022
Consumer Complaints
243 ComplaintsHyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2022 Santa Cruz experienced an apparent fault of the automatic transmission control during operation on a ~20 mile trip including city and highway driving. Weather was low 80s and dry. Symptoms were sluggish and delayed upshifting; loss of acceleration power. The issue was most noticeable while attempting to accelerate uphill; several times the vehicle topped out at 25-30 mph when going uphill and failed to accelerate further. As one of these occurred during moderate traffic while entering a highway on-ramp, I think this is a serious safety issue. I was able to pull to the side and eventually regained control of up/downshifting by placing the transmission shift lever in manual control - fortunately the transmission seemed to respond to manual up/down shifting and I was able to eventually accelerate to a safe highway speed (65mph). After a short ~2 mile drive on the highway I got off on the next exit and when stopped at the end of the exit ramp, turned the vehicle off and on. Following restarting the vehicle, automatic shifting seemed to operate correctly for the remainder of my travel (another ~20 miles of driving). During this malfunction I did not see any unusual indicator / warning lights on the dash or any indication that the vehicle wasn't in normal automatic driving mode. Reporting features such as the "vehicle health report" indicate that the vehicle had no issues, diagnostic messages or service due.
Corrective Action:
My 2022 Santa Cruz experienced an apparent fault of the automatic transmission control during operation on a ~20 mile trip including city and highway driving. Weather was low 80s and dry. Symptoms were sluggish and delayed upshifting; loss of acceleration power. The issue was most noticeable while attempting to accelerate uphill; several times the vehicle topped out at 25-30 mph when going uphill and failed to accelerate further. As one of these occurred during moderate traffic while entering a highway on-ramp, I think this is a serious safety issue. I was able to pull to the side and eventually regained control of up/downshifting by placing the transmission shift lever in manual control - fortunately the transmission seemed to respond to manual up/down shifting and I was able to eventually accelerate to a safe highway speed (65mph). After a short ~2 mile drive on the highway I got off on the next exit and when stopped at the end of the exit ramp, turned the vehicle off and on. Following restarting the vehicle, automatic shifting seemed to operate correctly for the remainder of my travel (another ~20 miles of driving). During this malfunction I did not see any unusual indicator / warning lights on the dash or any indication that the vehicle wasn't in normal automatic driving mode. Reporting features such as the "vehicle health report" indicate that the vehicle had no issues, diagnostic messages or service due.
Additional Notes:
My 2022 Santa Cruz experienced an apparent fault of the automatic transmission control during operation on a ~20 mile trip including city and highway driving. Weather was low 80s and dry. Symptoms were sluggish and delayed upshifting; loss of acceleration power. The issue was most noticeable while attempting to accelerate uphill; several times the vehicle topped out at 25-30 mph when going uphill and failed to accelerate further. As one of these occurred during moderate traffic while entering a highway on-ramp, I think this is a serious safety issue. I was able to pull to the side and eventually regained control of up/downshifting by placing the transmission shift lever in manual control - fortunately the transmission seemed to respond to manual up/down shifting and I was able to eventually accelerate to a safe highway speed (65mph). After a short ~2 mile drive on the highway I got off on the next exit and when stopped at the end of the exit ramp, turned the vehicle off and on. Following restarting the vehicle, automatic shifting seemed to operate correctly for the remainder of my travel (another ~20 miles of driving). During this malfunction I did not see any unusual indicator / warning lights on the dash or any indication that the vehicle wasn't in normal automatic driving mode. Reporting features such as the "vehicle health report" indicate that the vehicle had no issues, diagnostic messages or service due.
Mfg Campaign: 11474243
Recall Date: Jul 16, 2022
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Left my neighborhood and as I pulled away from the stop sign the 1-2 shift felt abrupt, which has never happened before. No other issues were noticed until I got about a mile from home and my Santa Cruz wouldn't accelerate past 25-30 mph. The transmission wouldn't shift and the engine wouldn't rev past 3000 rpm. I pulled over at the closest spot I could find and restarted my vehicle and made it to work with no other issues. No warnings were present on my dash, and the problem seemed to remedy itself. I will keep an eye on it and also cross my fingers that this isn't the beginning of a DCT issue at 4300 miles.
Corrective Action:
Left my neighborhood and as I pulled away from the stop sign the 1-2 shift felt abrupt, which has never happened before. No other issues were noticed until I got about a mile from home and my Santa Cruz wouldn't accelerate past 25-30 mph. The transmission wouldn't shift and the engine wouldn't rev past 3000 rpm. I pulled over at the closest spot I could find and restarted my vehicle and made it to work with no other issues. No warnings were present on my dash, and the problem seemed to remedy itself. I will keep an eye on it and also cross my fingers that this isn't the beginning of a DCT issue at 4300 miles.
Additional Notes:
Left my neighborhood and as I pulled away from the stop sign the 1-2 shift felt abrupt, which has never happened before. No other issues were noticed until I got about a mile from home and my Santa Cruz wouldn't accelerate past 25-30 mph. The transmission wouldn't shift and the engine wouldn't rev past 3000 rpm. I pulled over at the closest spot I could find and restarted my vehicle and made it to work with no other issues. No warnings were present on my dash, and the problem seemed to remedy itself. I will keep an eye on it and also cross my fingers that this isn't the beginning of a DCT issue at 4300 miles.
Mfg Campaign: 11473499
Recall Date: Jul 12, 2022
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
Left my neighborhood and as I pulled away from the stop sign the 1-2 shift felt abrupt, which has never happened before. No other issues were noticed until I got about a mile from home and my Santa Cruz wouldn't accelerate past 25-30 mph. The transmission wouldn't shift and the engine wouldn't rev past 3000 rpm. I pulled over at the closest spot I could find and restarted my vehicle and made it to work with no other issues. No warnings were present on my dash, and the problem seemed to remedy itself. I will keep an eye on it and also cross my fingers that this isn't the beginning of a DCT issue at 4300 miles.
Corrective Action:
Left my neighborhood and as I pulled away from the stop sign the 1-2 shift felt abrupt, which has never happened before. No other issues were noticed until I got about a mile from home and my Santa Cruz wouldn't accelerate past 25-30 mph. The transmission wouldn't shift and the engine wouldn't rev past 3000 rpm. I pulled over at the closest spot I could find and restarted my vehicle and made it to work with no other issues. No warnings were present on my dash, and the problem seemed to remedy itself. I will keep an eye on it and also cross my fingers that this isn't the beginning of a DCT issue at 4300 miles.
Additional Notes:
Left my neighborhood and as I pulled away from the stop sign the 1-2 shift felt abrupt, which has never happened before. No other issues were noticed until I got about a mile from home and my Santa Cruz wouldn't accelerate past 25-30 mph. The transmission wouldn't shift and the engine wouldn't rev past 3000 rpm. I pulled over at the closest spot I could find and restarted my vehicle and made it to work with no other issues. No warnings were present on my dash, and the problem seemed to remedy itself. I will keep an eye on it and also cross my fingers that this isn't the beginning of a DCT issue at 4300 miles.
Mfg Campaign: 11473499
Recall Date: Jul 12, 2022
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2022 Hyundai Santa Cruz. The contact stated while driving at undisclosed speeds, the vehicle lost motive power and failed to shift into gear. The contact was able to pull over and restart the vehicle. The “Stop Vehicle Immediately” message was displayed. The vehicle was taken to the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,200.
Corrective Action:
The contact owns a 2022 Hyundai Santa Cruz. The contact stated while driving at undisclosed speeds, the vehicle lost motive power and failed to shift into gear. The contact was able to pull over and restart the vehicle. The “Stop Vehicle Immediately” message was displayed. The vehicle was taken to the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,200.
Additional Notes:
The contact owns a 2022 Hyundai Santa Cruz. The contact stated while driving at undisclosed speeds, the vehicle lost motive power and failed to shift into gear. The contact was able to pull over and restart the vehicle. The “Stop Vehicle Immediately” message was displayed. The vehicle was taken to the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,200.
Mfg Campaign: 11472012
Recall Date: Jul 1, 2022
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2022 Hyundai Santa Cruz. The contact stated while driving at undisclosed speeds, the vehicle lost motive power and failed to shift into gear. The contact was able to pull over and restart the vehicle. The “Stop Vehicle Immediately” message was displayed. The vehicle was taken to the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,200.
Corrective Action:
The contact owns a 2022 Hyundai Santa Cruz. The contact stated while driving at undisclosed speeds, the vehicle lost motive power and failed to shift into gear. The contact was able to pull over and restart the vehicle. The “Stop Vehicle Immediately” message was displayed. The vehicle was taken to the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,200.
Additional Notes:
The contact owns a 2022 Hyundai Santa Cruz. The contact stated while driving at undisclosed speeds, the vehicle lost motive power and failed to shift into gear. The contact was able to pull over and restart the vehicle. The “Stop Vehicle Immediately” message was displayed. The vehicle was taken to the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,200.
Mfg Campaign: 11472012
Recall Date: Jul 1, 2022
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The contact owns a 2022 Hyundai Santa Cruz. The contact stated while driving at undisclosed speeds, the vehicle lost motive power and failed to shift into gear. The contact was able to pull over and restart the vehicle. The “Stop Vehicle Immediately” message was displayed. The vehicle was taken to the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,200.
Corrective Action:
The contact owns a 2022 Hyundai Santa Cruz. The contact stated while driving at undisclosed speeds, the vehicle lost motive power and failed to shift into gear. The contact was able to pull over and restart the vehicle. The “Stop Vehicle Immediately” message was displayed. The vehicle was taken to the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,200.
Additional Notes:
The contact owns a 2022 Hyundai Santa Cruz. The contact stated while driving at undisclosed speeds, the vehicle lost motive power and failed to shift into gear. The contact was able to pull over and restart the vehicle. The “Stop Vehicle Immediately” message was displayed. The vehicle was taken to the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,200.
Mfg Campaign: 11472012
Recall Date: Jul 1, 2022
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Engine stuttering at random like it is going to die out. And a major safety issue four times, so far, with less than 1800 miles on the vehicle, the engine has died mid drive and flashes error on dash that engine is off and to put in neutral and restart. The last 2 dates being 6/12 & 6/26/2022. The first engine shutdown started with less than 500 miles on the vehicle. Very unsafe on the road.
Corrective Action:
Engine stuttering at random like it is going to die out. And a major safety issue four times, so far, with less than 1800 miles on the vehicle, the engine has died mid drive and flashes error on dash that engine is off and to put in neutral and restart. The last 2 dates being 6/12 & 6/26/2022. The first engine shutdown started with less than 500 miles on the vehicle. Very unsafe on the road.
Additional Notes:
Engine stuttering at random like it is going to die out. And a major safety issue four times, so far, with less than 1800 miles on the vehicle, the engine has died mid drive and flashes error on dash that engine is off and to put in neutral and restart. The last 2 dates being 6/12 & 6/26/2022. The first engine shutdown started with less than 500 miles on the vehicle. Very unsafe on the road.
Mfg Campaign: 11471174
Recall Date: Jun 27, 2022
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
Was driving along and the truck said pull over immediately and the power train disengage . It slow down in a construction zone with no place to pull over and cars coming right at me . It stopped and was not able to get it at first to restart after four attempt was able to get it to startup but would not pull forward or backward restart again was able to pull forward and get it to go about 40 miles an hour to get off the road. Got it a mile to the dealership was told it will need a new transmission not sure how long to get it. No car or trucks to loan and no rent car to be had. Had to wait till the next week to get one and pay $150 in Tax money for a rent car and still make the payment on the truck this is so wrong .
Corrective Action:
Was driving along and the truck said pull over immediately and the power train disengage . It slow down in a construction zone with no place to pull over and cars coming right at me . It stopped and was not able to get it at first to restart after four attempt was able to get it to startup but would not pull forward or backward restart again was able to pull forward and get it to go about 40 miles an hour to get off the road. Got it a mile to the dealership was told it will need a new transmission not sure how long to get it. No car or trucks to loan and no rent car to be had. Had to wait till the next week to get one and pay $150 in Tax money for a rent car and still make the payment on the truck this is so wrong .
Additional Notes:
Was driving along and the truck said pull over immediately and the power train disengage . It slow down in a construction zone with no place to pull over and cars coming right at me . It stopped and was not able to get it at first to restart after four attempt was able to get it to startup but would not pull forward or backward restart again was able to pull forward and get it to go about 40 miles an hour to get off the road. Got it a mile to the dealership was told it will need a new transmission not sure how long to get it. No car or trucks to loan and no rent car to be had. Had to wait till the next week to get one and pay $150 in Tax money for a rent car and still make the payment on the truck this is so wrong .
Mfg Campaign: 11470796
Recall Date: Jun 24, 2022
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
Merging onto interstate and experienced loss of power. Slowly accelerated to 50 mph with gas pedal to the floor could not exceed 50mph. No warning lights just sudden loss of power. I had to drive onto side of the road to avoid being hit from cars behind me on interstate. Pulled over and restarted vehicle and drove normally back home.
Corrective Action:
Merging onto interstate and experienced loss of power. Slowly accelerated to 50 mph with gas pedal to the floor could not exceed 50mph. No warning lights just sudden loss of power. I had to drive onto side of the road to avoid being hit from cars behind me on interstate. Pulled over and restarted vehicle and drove normally back home.
Additional Notes:
Merging onto interstate and experienced loss of power. Slowly accelerated to 50 mph with gas pedal to the floor could not exceed 50mph. No warning lights just sudden loss of power. I had to drive onto side of the road to avoid being hit from cars behind me on interstate. Pulled over and restarted vehicle and drove normally back home.
Mfg Campaign: 11469628
Recall Date: Jun 16, 2022
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
2022 Hyundai Santa Cruz Limited, 2.5T with 8-speed DCT, with 11,765 miles. This has happened 3 times in a 3 day period. Upon accelerating from a stop, there was a complete loss of power. I applied more pressure to the accelerator and still no power. It seemed like the vehicle was out-of-gear or had an engine misfire. After about 10 seconds, a puff of thick, dark smoke came out from the tailpipe and acceleration resumed as if nothing happened. Upon coming to a stop and exiting the vehicle, there was a smell of burnt rubber coming from under the hood, but I could not locate the source. There have been at least 3 other instances in the last week where there was some hesitation when accelerating from a stop (again, it felt like it was in the wrong gear or there was a misfire) but not a complete loss of power and dark smoke like in the other instances. After each of the above instances, I attached an OBDII tool to look for error codes but there were none.
Corrective Action:
2022 Hyundai Santa Cruz Limited, 2.5T with 8-speed DCT, with 11,765 miles. This has happened 3 times in a 3 day period. Upon accelerating from a stop, there was a complete loss of power. I applied more pressure to the accelerator and still no power. It seemed like the vehicle was out-of-gear or had an engine misfire. After about 10 seconds, a puff of thick, dark smoke came out from the tailpipe and acceleration resumed as if nothing happened. Upon coming to a stop and exiting the vehicle, there was a smell of burnt rubber coming from under the hood, but I could not locate the source. There have been at least 3 other instances in the last week where there was some hesitation when accelerating from a stop (again, it felt like it was in the wrong gear or there was a misfire) but not a complete loss of power and dark smoke like in the other instances. After each of the above instances, I attached an OBDII tool to look for error codes but there were none.
Additional Notes:
2022 Hyundai Santa Cruz Limited, 2.5T with 8-speed DCT, with 11,765 miles. This has happened 3 times in a 3 day period. Upon accelerating from a stop, there was a complete loss of power. I applied more pressure to the accelerator and still no power. It seemed like the vehicle was out-of-gear or had an engine misfire. After about 10 seconds, a puff of thick, dark smoke came out from the tailpipe and acceleration resumed as if nothing happened. Upon coming to a stop and exiting the vehicle, there was a smell of burnt rubber coming from under the hood, but I could not locate the source. There have been at least 3 other instances in the last week where there was some hesitation when accelerating from a stop (again, it felt like it was in the wrong gear or there was a misfire) but not a complete loss of power and dark smoke like in the other instances. After each of the above instances, I attached an OBDII tool to look for error codes but there were none.
Mfg Campaign: 11468474
Recall Date: Jun 9, 2022
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle took longer to start after pressing start button. Upon leaving my driveway, vehicle struggled to accelerate, taking nearly 60 seconds to reach 55 MPH. No warning lights indicated on dash. I manually changed gears with paddle shift, which did nothing. Also changed driving mode from "smart" to "normal" to "sport" which did nothing. Both from exiting my driveway, and later attempting to get up to speed on the highway after a stoplight a crash could have happened as the vehicle struggled to make it into the proper lanes in time. Vehicle is only 2 weeks old, 670 miles. Vehicle was not making any unusual noises. In summary, vehicle was barely accelerating despite peddle being all the way pressed.
Corrective Action:
Vehicle took longer to start after pressing start button. Upon leaving my driveway, vehicle struggled to accelerate, taking nearly 60 seconds to reach 55 MPH. No warning lights indicated on dash. I manually changed gears with paddle shift, which did nothing. Also changed driving mode from "smart" to "normal" to "sport" which did nothing. Both from exiting my driveway, and later attempting to get up to speed on the highway after a stoplight a crash could have happened as the vehicle struggled to make it into the proper lanes in time. Vehicle is only 2 weeks old, 670 miles. Vehicle was not making any unusual noises. In summary, vehicle was barely accelerating despite peddle being all the way pressed.
Additional Notes:
Vehicle took longer to start after pressing start button. Upon leaving my driveway, vehicle struggled to accelerate, taking nearly 60 seconds to reach 55 MPH. No warning lights indicated on dash. I manually changed gears with paddle shift, which did nothing. Also changed driving mode from "smart" to "normal" to "sport" which did nothing. Both from exiting my driveway, and later attempting to get up to speed on the highway after a stoplight a crash could have happened as the vehicle struggled to make it into the proper lanes in time. Vehicle is only 2 weeks old, 670 miles. Vehicle was not making any unusual noises. In summary, vehicle was barely accelerating despite peddle being all the way pressed.
Mfg Campaign: 11467083
Recall Date: Jun 2, 2022
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Upon accelerating vehicle jumps rpms6000-7000 and does not accelerate. Vehicle needs to be turned off to function properly again, it gets stuck in high rpm’s with no acceleration.
Corrective Action:
Upon accelerating vehicle jumps rpms6000-7000 and does not accelerate. Vehicle needs to be turned off to function properly again, it gets stuck in high rpm’s with no acceleration.
Additional Notes:
Upon accelerating vehicle jumps rpms6000-7000 and does not accelerate. Vehicle needs to be turned off to function properly again, it gets stuck in high rpm’s with no acceleration.
Mfg Campaign: 11466585
Recall Date: May 29, 2022
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Getting an error multiple times under 500 miles. It has been coming and going since 200 miles. Transmission system error! Check transmission oil immediately. This is going on with multiple Santa cruzs
Corrective Action:
Getting an error multiple times under 500 miles. It has been coming and going since 200 miles. Transmission system error! Check transmission oil immediately. This is going on with multiple Santa cruzs
Additional Notes:
Getting an error multiple times under 500 miles. It has been coming and going since 200 miles. Transmission system error! Check transmission oil immediately. This is going on with multiple Santa cruzs
Mfg Campaign: 11466622
Recall Date: May 29, 2022
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The main concern is loss of power. Have non-turbo version and have no idea what is a cause of the problem. Probably is computer. Had this issue once or twice. Switched to Normal mode from Smart.
Corrective Action:
The main concern is loss of power. Have non-turbo version and have no idea what is a cause of the problem. Probably is computer. Had this issue once or twice. Switched to Normal mode from Smart.
Additional Notes:
The main concern is loss of power. Have non-turbo version and have no idea what is a cause of the problem. Probably is computer. Had this issue once or twice. Switched to Normal mode from Smart.
Mfg Campaign: 11466555
Recall Date: May 28, 2022
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
The main concern is loss of power. Have non-turbo version and have no idea what is a cause of the problem. Probably is computer. Had this issue once or twice. Switched to Normal mode from Smart.
Corrective Action:
The main concern is loss of power. Have non-turbo version and have no idea what is a cause of the problem. Probably is computer. Had this issue once or twice. Switched to Normal mode from Smart.
Additional Notes:
The main concern is loss of power. Have non-turbo version and have no idea what is a cause of the problem. Probably is computer. Had this issue once or twice. Switched to Normal mode from Smart.
Mfg Campaign: 11466555
Recall Date: May 28, 2022
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2022 Santa Cruz 764 miles. Washed vehicle April 1st with hose, water & soap bubbles in grill of DRL. I was told that its a lens cover & not the LED DRL, but it collects and holds water & soap. I can't clean in there. Field service engineer came out, deamed normal by Hyundai, grill & lens are not sealed. Unacceptable, water collecting by electrical component. Can't get behind lens cover to clean. Eventually im going to have a film in there, and DRL won't work as they should. If soap and water get in now, what happens during winter when it gets road spray from rock salt melting snow and ice turn things to a slush? Who's going to clean that? What happens when the water turns to ice? I mentioned windshield gets foggy and has to be cleaned inside, I was told to use my defroster to clean it. There is no defroster in grill. I'm seeing water collect by an electrical component and soap during a wash. Thats now, the winter road spray won't be as kind. Those are not individual lights, it's one component of 4 lights. The longer this goes on, the effectiveness of those lights will go down. That's not gonna help me at night. Those lights are expensive and you have to have the entire panel replaced. Im not a mechanic or body & fender man. Who's going to pay for that? But, the big question is, "why aren't these lights sealed?
Corrective Action:
2022 Santa Cruz 764 miles. Washed vehicle April 1st with hose, water & soap bubbles in grill of DRL. I was told that its a lens cover & not the LED DRL, but it collects and holds water & soap. I can't clean in there. Field service engineer came out, deamed normal by Hyundai, grill & lens are not sealed. Unacceptable, water collecting by electrical component. Can't get behind lens cover to clean. Eventually im going to have a film in there, and DRL won't work as they should. If soap and water get in now, what happens during winter when it gets road spray from rock salt melting snow and ice turn things to a slush? Who's going to clean that? What happens when the water turns to ice? I mentioned windshield gets foggy and has to be cleaned inside, I was told to use my defroster to clean it. There is no defroster in grill. I'm seeing water collect by an electrical component and soap during a wash. Thats now, the winter road spray won't be as kind. Those are not individual lights, it's one component of 4 lights. The longer this goes on, the effectiveness of those lights will go down. That's not gonna help me at night. Those lights are expensive and you have to have the entire panel replaced. Im not a mechanic or body & fender man. Who's going to pay for that? But, the big question is, "why aren't these lights sealed?
Additional Notes:
2022 Santa Cruz 764 miles. Washed vehicle April 1st with hose, water & soap bubbles in grill of DRL. I was told that its a lens cover & not the LED DRL, but it collects and holds water & soap. I can't clean in there. Field service engineer came out, deamed normal by Hyundai, grill & lens are not sealed. Unacceptable, water collecting by electrical component. Can't get behind lens cover to clean. Eventually im going to have a film in there, and DRL won't work as they should. If soap and water get in now, what happens during winter when it gets road spray from rock salt melting snow and ice turn things to a slush? Who's going to clean that? What happens when the water turns to ice? I mentioned windshield gets foggy and has to be cleaned inside, I was told to use my defroster to clean it. There is no defroster in grill. I'm seeing water collect by an electrical component and soap during a wash. Thats now, the winter road spray won't be as kind. Those are not individual lights, it's one component of 4 lights. The longer this goes on, the effectiveness of those lights will go down. That's not gonna help me at night. Those lights are expensive and you have to have the entire panel replaced. Im not a mechanic or body & fender man. Who's going to pay for that? But, the big question is, "why aren't these lights sealed?
Mfg Campaign: 11464351
Recall Date: May 12, 2022
Hyundai Motor America
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
2022 Santa Cruz 764 miles. Washed vehicle April 1st with hose, water & soap bubbles in grill of DRL. I was told that its a lens cover & not the LED DRL, but it collects and holds water & soap. I can't clean in there. Field service engineer came out, deamed normal by Hyundai, grill & lens are not sealed. Unacceptable, water collecting by electrical component. Can't get behind lens cover to clean. Eventually im going to have a film in there, and DRL won't work as they should. If soap and water get in now, what happens during winter when it gets road spray from rock salt melting snow and ice turn things to a slush? Who's going to clean that? What happens when the water turns to ice? I mentioned windshield gets foggy and has to be cleaned inside, I was told to use my defroster to clean it. There is no defroster in grill. I'm seeing water collect by an electrical component and soap during a wash. Thats now, the winter road spray won't be as kind. Those are not individual lights, it's one component of 4 lights. The longer this goes on, the effectiveness of those lights will go down. That's not gonna help me at night. Those lights are expensive and you have to have the entire panel replaced. Im not a mechanic or body & fender man. Who's going to pay for that? But, the big question is, "why aren't these lights sealed?
Corrective Action:
2022 Santa Cruz 764 miles. Washed vehicle April 1st with hose, water & soap bubbles in grill of DRL. I was told that its a lens cover & not the LED DRL, but it collects and holds water & soap. I can't clean in there. Field service engineer came out, deamed normal by Hyundai, grill & lens are not sealed. Unacceptable, water collecting by electrical component. Can't get behind lens cover to clean. Eventually im going to have a film in there, and DRL won't work as they should. If soap and water get in now, what happens during winter when it gets road spray from rock salt melting snow and ice turn things to a slush? Who's going to clean that? What happens when the water turns to ice? I mentioned windshield gets foggy and has to be cleaned inside, I was told to use my defroster to clean it. There is no defroster in grill. I'm seeing water collect by an electrical component and soap during a wash. Thats now, the winter road spray won't be as kind. Those are not individual lights, it's one component of 4 lights. The longer this goes on, the effectiveness of those lights will go down. That's not gonna help me at night. Those lights are expensive and you have to have the entire panel replaced. Im not a mechanic or body & fender man. Who's going to pay for that? But, the big question is, "why aren't these lights sealed?
Additional Notes:
2022 Santa Cruz 764 miles. Washed vehicle April 1st with hose, water & soap bubbles in grill of DRL. I was told that its a lens cover & not the LED DRL, but it collects and holds water & soap. I can't clean in there. Field service engineer came out, deamed normal by Hyundai, grill & lens are not sealed. Unacceptable, water collecting by electrical component. Can't get behind lens cover to clean. Eventually im going to have a film in there, and DRL won't work as they should. If soap and water get in now, what happens during winter when it gets road spray from rock salt melting snow and ice turn things to a slush? Who's going to clean that? What happens when the water turns to ice? I mentioned windshield gets foggy and has to be cleaned inside, I was told to use my defroster to clean it. There is no defroster in grill. I'm seeing water collect by an electrical component and soap during a wash. Thats now, the winter road spray won't be as kind. Those are not individual lights, it's one component of 4 lights. The longer this goes on, the effectiveness of those lights will go down. That's not gonna help me at night. Those lights are expensive and you have to have the entire panel replaced. Im not a mechanic or body & fender man. Who's going to pay for that? But, the big question is, "why aren't these lights sealed?
Mfg Campaign: 11464351
Recall Date: May 12, 2022
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
On March 31, 2022 my Hyundai Santa Cruz SEL Premium flashed a warning to pull over immediately. The engine lost power. I had the gas pedal floored but it wouldn't move. I stopped in the middle of the road, shut the car off and turned it on again 3 times before getting the car to drive. The car sent an email saying it was a transmission problem. I called the dealership and had it picked up. They determined it was a bad chip on a pump for the transmission. Three weeks later, after numerous attempts to get an update, the dealership told me the Hyundai Corporation wouldn't allow the pump to be replaced. The dealership has to replace the entire transmission. The estimated date of arrival to California is June 16th! Then it will have to be shipped to Hawaii. This is infuriating. I leased the car 10/16/21 and it only has 2799 miles on it.
Corrective Action:
On March 31, 2022 my Hyundai Santa Cruz SEL Premium flashed a warning to pull over immediately. The engine lost power. I had the gas pedal floored but it wouldn't move. I stopped in the middle of the road, shut the car off and turned it on again 3 times before getting the car to drive. The car sent an email saying it was a transmission problem. I called the dealership and had it picked up. They determined it was a bad chip on a pump for the transmission. Three weeks later, after numerous attempts to get an update, the dealership told me the Hyundai Corporation wouldn't allow the pump to be replaced. The dealership has to replace the entire transmission. The estimated date of arrival to California is June 16th! Then it will have to be shipped to Hawaii. This is infuriating. I leased the car 10/16/21 and it only has 2799 miles on it.
Additional Notes:
On March 31, 2022 my Hyundai Santa Cruz SEL Premium flashed a warning to pull over immediately. The engine lost power. I had the gas pedal floored but it wouldn't move. I stopped in the middle of the road, shut the car off and turned it on again 3 times before getting the car to drive. The car sent an email saying it was a transmission problem. I called the dealership and had it picked up. They determined it was a bad chip on a pump for the transmission. Three weeks later, after numerous attempts to get an update, the dealership told me the Hyundai Corporation wouldn't allow the pump to be replaced. The dealership has to replace the entire transmission. The estimated date of arrival to California is June 16th! Then it will have to be shipped to Hawaii. This is infuriating. I leased the car 10/16/21 and it only has 2799 miles on it.
Mfg Campaign: 11463574
Recall Date: May 6, 2022
Hyundai Motor America
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The low beam headlight position creates a "shadow shelf" in the middle of the windshield making visibility poor while using only the low beams. This is made worse in inclement weather. This is a hazard as the illuminated area distance is drastically less than that of most other vehicles.
Corrective Action:
The low beam headlight position creates a "shadow shelf" in the middle of the windshield making visibility poor while using only the low beams. This is made worse in inclement weather. This is a hazard as the illuminated area distance is drastically less than that of most other vehicles.
Additional Notes:
The low beam headlight position creates a "shadow shelf" in the middle of the windshield making visibility poor while using only the low beams. This is made worse in inclement weather. This is a hazard as the illuminated area distance is drastically less than that of most other vehicles.
Mfg Campaign: 11462198
Recall Date: Apr 26, 2022
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased a 2022 Hyundai Santa Cruz, Limited edition. The vehicle went into neutral while driving on a busy highway. There was no forward or reverse gear operation. I had to call the local police to block off the lane till a tow truck arrived. After 60 days the dealer finally located the problem. A ground wire to the transmission control module came loose and caused the vehicle transmission to fail. The ground ID Number was GE204 and is located inside the left front fender. This problem took 2800 miles to occur. I feel one ground connection should not cause this type of safety issue.
Corrective Action:
I purchased a 2022 Hyundai Santa Cruz, Limited edition. The vehicle went into neutral while driving on a busy highway. There was no forward or reverse gear operation. I had to call the local police to block off the lane till a tow truck arrived. After 60 days the dealer finally located the problem. A ground wire to the transmission control module came loose and caused the vehicle transmission to fail. The ground ID Number was GE204 and is located inside the left front fender. This problem took 2800 miles to occur. I feel one ground connection should not cause this type of safety issue.
Additional Notes:
I purchased a 2022 Hyundai Santa Cruz, Limited edition. The vehicle went into neutral while driving on a busy highway. There was no forward or reverse gear operation. I had to call the local police to block off the lane till a tow truck arrived. After 60 days the dealer finally located the problem. A ground wire to the transmission control module came loose and caused the vehicle transmission to fail. The ground ID Number was GE204 and is located inside the left front fender. This problem took 2800 miles to occur. I feel one ground connection should not cause this type of safety issue.
Mfg Campaign: 11461935
Recall Date: Apr 24, 2022
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury