Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2019-2023 Santa Fe, 2021-2023 Santa Fe HEV, 2022-2023 Santa Fe Plug-in HEV and Santa Cruz vehicles potentially equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Hyundai dealership. Water accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 244
Recall Date: Mar 17, 2023
Consumer Complaints
99 ComplaintsHyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The engine/ability to accelerate seemed to fail. It would not accelerate past 45mph and then couldn't even maintain that speed, even with the pedal to the floor. The engine sounded like it was revving at high RPMs and wasn't shifting into gear, even though it had just been in drive and operating normally. Yes, it is available for inspection. My safety was put at risk by not being able to accelerate when merging onto the highway, leading me to be going much slower than the traffic around me. I have not asked the dealer to reproduce the problem. The component has not been inspected. There were no warning signs, messages, or alerts of any kind. There was no information about the status of the car whatsoever.
Corrective Action:
The engine/ability to accelerate seemed to fail. It would not accelerate past 45mph and then couldn't even maintain that speed, even with the pedal to the floor. The engine sounded like it was revving at high RPMs and wasn't shifting into gear, even though it had just been in drive and operating normally. Yes, it is available for inspection. My safety was put at risk by not being able to accelerate when merging onto the highway, leading me to be going much slower than the traffic around me. I have not asked the dealer to reproduce the problem. The component has not been inspected. There were no warning signs, messages, or alerts of any kind. There was no information about the status of the car whatsoever.
Additional Notes:
The engine/ability to accelerate seemed to fail. It would not accelerate past 45mph and then couldn't even maintain that speed, even with the pedal to the floor. The engine sounded like it was revving at high RPMs and wasn't shifting into gear, even though it had just been in drive and operating normally. Yes, it is available for inspection. My safety was put at risk by not being able to accelerate when merging onto the highway, leading me to be going much slower than the traffic around me. I have not asked the dealer to reproduce the problem. The component has not been inspected. There were no warning signs, messages, or alerts of any kind. There was no information about the status of the car whatsoever.
Mfg Campaign: 11566724
Recall Date: Jan 20, 2024
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The engine/ability to accelerate seemed to fail. It would not accelerate past 45mph and then couldn't even maintain that speed, even with the pedal to the floor. The engine sounded like it was revving at high RPMs and wasn't shifting into gear, even though it had just been in drive and operating normally. Yes, it is available for inspection. My safety was put at risk by not being able to accelerate when merging onto the highway, leading me to be going much slower than the traffic around me. I have not asked the dealer to reproduce the problem. The component has not been inspected. There were no warning signs, messages, or alerts of any kind. There was no information about the status of the car whatsoever.
Corrective Action:
The engine/ability to accelerate seemed to fail. It would not accelerate past 45mph and then couldn't even maintain that speed, even with the pedal to the floor. The engine sounded like it was revving at high RPMs and wasn't shifting into gear, even though it had just been in drive and operating normally. Yes, it is available for inspection. My safety was put at risk by not being able to accelerate when merging onto the highway, leading me to be going much slower than the traffic around me. I have not asked the dealer to reproduce the problem. The component has not been inspected. There were no warning signs, messages, or alerts of any kind. There was no information about the status of the car whatsoever.
Additional Notes:
The engine/ability to accelerate seemed to fail. It would not accelerate past 45mph and then couldn't even maintain that speed, even with the pedal to the floor. The engine sounded like it was revving at high RPMs and wasn't shifting into gear, even though it had just been in drive and operating normally. Yes, it is available for inspection. My safety was put at risk by not being able to accelerate when merging onto the highway, leading me to be going much slower than the traffic around me. I have not asked the dealer to reproduce the problem. The component has not been inspected. There were no warning signs, messages, or alerts of any kind. There was no information about the status of the car whatsoever.
Mfg Campaign: 11566724
Recall Date: Jan 20, 2024
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Bought the car in July 2023. Nov 23: I had a check hybrid system followed by check engine + red battery warning while driving in the interstate. The car lost power abruptly. Coasted out of the interstate, took the exit, and turned it off. Restarted after 15 mins. Only the check engine light came back on. We drove it back home. Just as we were entering the garage, the sequence happened again: Check Hybrid System warning followed by Red battery warning followed by car losing power. We had to push it back into the garage. Started it two days later and the check engine light was on. Check Hybrid System and red battery warnings did not come back on. Nearby Hyundai dealer's service said that they are not certified to work on Hybrid cars. Hyundai roadside assistance refused to tow it to the dealership that I brought from. So, I had to drive it to the next nearby Hyundai dealer service center who is one hour away. There, the technician ran diagnostics for the check engine light and got an error code: P01E0100. He said that Hyundai's website for running error codes is down. He reset the check engine light and no warnings came back upon restarting the car, so he sent me out. Dec 12: While driving in the residential neighborhood near my home, check hybrid system followed by check engine + red battery warnings came on; car sputtered and jerked and lost power; I did the mistake of turning left to try and bring the car back home; car lost power in the middle of the turn. Fortunately, there were no oncoming cars, so I could coast at 2mph and cross the road. This was extremely dangerous. I am concerned on two fronts: 1. The dealership service technician might not be able to get the warnings again, reset the check engine light, and send me back on my way. 2. If this issue occurs while driving in the interstate or while turning left at a busy signal, then this will likely result in an accident. I am concerned for my safety.
Corrective Action:
Bought the car in July 2023. Nov 23: I had a check hybrid system followed by check engine + red battery warning while driving in the interstate. The car lost power abruptly. Coasted out of the interstate, took the exit, and turned it off. Restarted after 15 mins. Only the check engine light came back on. We drove it back home. Just as we were entering the garage, the sequence happened again: Check Hybrid System warning followed by Red battery warning followed by car losing power. We had to push it back into the garage. Started it two days later and the check engine light was on. Check Hybrid System and red battery warnings did not come back on. Nearby Hyundai dealer's service said that they are not certified to work on Hybrid cars. Hyundai roadside assistance refused to tow it to the dealership that I brought from. So, I had to drive it to the next nearby Hyundai dealer service center who is one hour away. There, the technician ran diagnostics for the check engine light and got an error code: P01E0100. He said that Hyundai's website for running error codes is down. He reset the check engine light and no warnings came back upon restarting the car, so he sent me out. Dec 12: While driving in the residential neighborhood near my home, check hybrid system followed by check engine + red battery warnings came on; car sputtered and jerked and lost power; I did the mistake of turning left to try and bring the car back home; car lost power in the middle of the turn. Fortunately, there were no oncoming cars, so I could coast at 2mph and cross the road. This was extremely dangerous. I am concerned on two fronts: 1. The dealership service technician might not be able to get the warnings again, reset the check engine light, and send me back on my way. 2. If this issue occurs while driving in the interstate or while turning left at a busy signal, then this will likely result in an accident. I am concerned for my safety.
Additional Notes:
Bought the car in July 2023. Nov 23: I had a check hybrid system followed by check engine + red battery warning while driving in the interstate. The car lost power abruptly. Coasted out of the interstate, took the exit, and turned it off. Restarted after 15 mins. Only the check engine light came back on. We drove it back home. Just as we were entering the garage, the sequence happened again: Check Hybrid System warning followed by Red battery warning followed by car losing power. We had to push it back into the garage. Started it two days later and the check engine light was on. Check Hybrid System and red battery warnings did not come back on. Nearby Hyundai dealer's service said that they are not certified to work on Hybrid cars. Hyundai roadside assistance refused to tow it to the dealership that I brought from. So, I had to drive it to the next nearby Hyundai dealer service center who is one hour away. There, the technician ran diagnostics for the check engine light and got an error code: P01E0100. He said that Hyundai's website for running error codes is down. He reset the check engine light and no warnings came back upon restarting the car, so he sent me out. Dec 12: While driving in the residential neighborhood near my home, check hybrid system followed by check engine + red battery warnings came on; car sputtered and jerked and lost power; I did the mistake of turning left to try and bring the car back home; car lost power in the middle of the turn. Fortunately, there were no oncoming cars, so I could coast at 2mph and cross the road. This was extremely dangerous. I am concerned on two fronts: 1. The dealership service technician might not be able to get the warnings again, reset the check engine light, and send me back on my way. 2. If this issue occurs while driving in the interstate or while turning left at a busy signal, then this will likely result in an accident. I am concerned for my safety.
Mfg Campaign: 11560158
Recall Date: Dec 14, 2023
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Driving down the highway my sunroof shattered without being hit by anything. Local dealership is replacing, but if sunshade was open glass would have rained down on me.
Corrective Action:
Driving down the highway my sunroof shattered without being hit by anything. Local dealership is replacing, but if sunshade was open glass would have rained down on me.
Additional Notes:
Driving down the highway my sunroof shattered without being hit by anything. Local dealership is replacing, but if sunshade was open glass would have rained down on me.
Mfg Campaign: 11559740
Recall Date: Dec 12, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
vehicle fails to accelerate, engine is “sputtering” and making a rattling sound and battery is draining to nothing on the freeway driving at normal speeds. vehicle is lurching and engine does not appear to be shifting as it should - car losing power and failing to accelerate despite being full of gas. transmission doesn’t feel like it is shifting properly. vehicle only has 8000 miles.
Corrective Action:
vehicle fails to accelerate, engine is “sputtering” and making a rattling sound and battery is draining to nothing on the freeway driving at normal speeds. vehicle is lurching and engine does not appear to be shifting as it should - car losing power and failing to accelerate despite being full of gas. transmission doesn’t feel like it is shifting properly. vehicle only has 8000 miles.
Additional Notes:
vehicle fails to accelerate, engine is “sputtering” and making a rattling sound and battery is draining to nothing on the freeway driving at normal speeds. vehicle is lurching and engine does not appear to be shifting as it should - car losing power and failing to accelerate despite being full of gas. transmission doesn’t feel like it is shifting properly. vehicle only has 8000 miles.
Mfg Campaign: 11559333
Recall Date: Dec 10, 2023
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
vehicle fails to accelerate, engine is “sputtering” and making a rattling sound and battery is draining to nothing on the freeway driving at normal speeds. vehicle is lurching and engine does not appear to be shifting as it should - car losing power and failing to accelerate despite being full of gas. transmission doesn’t feel like it is shifting properly. vehicle only has 8000 miles.
Corrective Action:
vehicle fails to accelerate, engine is “sputtering” and making a rattling sound and battery is draining to nothing on the freeway driving at normal speeds. vehicle is lurching and engine does not appear to be shifting as it should - car losing power and failing to accelerate despite being full of gas. transmission doesn’t feel like it is shifting properly. vehicle only has 8000 miles.
Additional Notes:
vehicle fails to accelerate, engine is “sputtering” and making a rattling sound and battery is draining to nothing on the freeway driving at normal speeds. vehicle is lurching and engine does not appear to be shifting as it should - car losing power and failing to accelerate despite being full of gas. transmission doesn’t feel like it is shifting properly. vehicle only has 8000 miles.
Mfg Campaign: 11559333
Recall Date: Dec 10, 2023
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
vehicle fails to accelerate, engine is “sputtering” and making a rattling sound and battery is draining to nothing on the freeway driving at normal speeds. vehicle is lurching and engine does not appear to be shifting as it should - car losing power and failing to accelerate despite being full of gas. transmission doesn’t feel like it is shifting properly. vehicle only has 8000 miles.
Corrective Action:
vehicle fails to accelerate, engine is “sputtering” and making a rattling sound and battery is draining to nothing on the freeway driving at normal speeds. vehicle is lurching and engine does not appear to be shifting as it should - car losing power and failing to accelerate despite being full of gas. transmission doesn’t feel like it is shifting properly. vehicle only has 8000 miles.
Additional Notes:
vehicle fails to accelerate, engine is “sputtering” and making a rattling sound and battery is draining to nothing on the freeway driving at normal speeds. vehicle is lurching and engine does not appear to be shifting as it should - car losing power and failing to accelerate despite being full of gas. transmission doesn’t feel like it is shifting properly. vehicle only has 8000 miles.
Mfg Campaign: 11559333
Recall Date: Dec 10, 2023
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This vehicle has only 8,961 miles. When driving a light comes on that states Check Hybrid System. Stop Safely then the vehicle shuts off. I have taken it to Lester Glenn Hyundai Toms River, where I purchased the vehicle and they cannot figure out the issue. This is a safety concern.
Corrective Action:
This vehicle has only 8,961 miles. When driving a light comes on that states Check Hybrid System. Stop Safely then the vehicle shuts off. I have taken it to Lester Glenn Hyundai Toms River, where I purchased the vehicle and they cannot figure out the issue. This is a safety concern.
Additional Notes:
This vehicle has only 8,961 miles. When driving a light comes on that states Check Hybrid System. Stop Safely then the vehicle shuts off. I have taken it to Lester Glenn Hyundai Toms River, where I purchased the vehicle and they cannot figure out the issue. This is a safety concern.
Mfg Campaign: 11558776
Recall Date: Dec 6, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
This vehicle has only 8,961 miles. When driving a light comes on that states Check Hybrid System. Stop Safely then the vehicle shuts off. I have taken it to Lester Glenn Hyundai Toms River, where I purchased the vehicle and they cannot figure out the issue. This is a safety concern.
Corrective Action:
This vehicle has only 8,961 miles. When driving a light comes on that states Check Hybrid System. Stop Safely then the vehicle shuts off. I have taken it to Lester Glenn Hyundai Toms River, where I purchased the vehicle and they cannot figure out the issue. This is a safety concern.
Additional Notes:
This vehicle has only 8,961 miles. When driving a light comes on that states Check Hybrid System. Stop Safely then the vehicle shuts off. I have taken it to Lester Glenn Hyundai Toms River, where I purchased the vehicle and they cannot figure out the issue. This is a safety concern.
Mfg Campaign: 11558776
Recall Date: Dec 6, 2023
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving at approximately 70 mphs the panoramic sunroof exploded. It sounded like a gunshot in the car. The front windows were slightly cracked and the rear windows were down for my dog. The sunshade was back to let in light and the sunroof was fully closed. Temperature outside was 60 degrees. I had been driving for 5 hours from southern California to the Phoenix area. Glass went every shattering in the car, so much for shatterproof glass. No other cars were in sight on the two lane Carefree Hwy and no objects hit the vehicle. Sunny but cool day in the desert.
Corrective Action:
While driving at approximately 70 mphs the panoramic sunroof exploded. It sounded like a gunshot in the car. The front windows were slightly cracked and the rear windows were down for my dog. The sunshade was back to let in light and the sunroof was fully closed. Temperature outside was 60 degrees. I had been driving for 5 hours from southern California to the Phoenix area. Glass went every shattering in the car, so much for shatterproof glass. No other cars were in sight on the two lane Carefree Hwy and no objects hit the vehicle. Sunny but cool day in the desert.
Additional Notes:
While driving at approximately 70 mphs the panoramic sunroof exploded. It sounded like a gunshot in the car. The front windows were slightly cracked and the rear windows were down for my dog. The sunshade was back to let in light and the sunroof was fully closed. Temperature outside was 60 degrees. I had been driving for 5 hours from southern California to the Phoenix area. Glass went every shattering in the car, so much for shatterproof glass. No other cars were in sight on the two lane Carefree Hwy and no objects hit the vehicle. Sunny but cool day in the desert.
Mfg Campaign: 11558107
Recall Date: Dec 2, 2023
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We were driving at around 55mph and Panasonic sunroof exploded as is something hit it: however, nothing did. The glass tattered and fell on top of us (driver and passenger). We were unhurt but quite shook up.
Corrective Action:
We were driving at around 55mph and Panasonic sunroof exploded as is something hit it: however, nothing did. The glass tattered and fell on top of us (driver and passenger). We were unhurt but quite shook up.
Additional Notes:
We were driving at around 55mph and Panasonic sunroof exploded as is something hit it: however, nothing did. The glass tattered and fell on top of us (driver and passenger). We were unhurt but quite shook up.
Mfg Campaign: 11551190
Recall Date: Oct 21, 2023
Hyundai Motor America
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
We were driving at around 55mph and Panasonic sunroof exploded as is something hit it: however, nothing did. The glass tattered and fell on top of us (driver and passenger). We were unhurt but quite shook up.
Corrective Action:
We were driving at around 55mph and Panasonic sunroof exploded as is something hit it: however, nothing did. The glass tattered and fell on top of us (driver and passenger). We were unhurt but quite shook up.
Additional Notes:
We were driving at around 55mph and Panasonic sunroof exploded as is something hit it: however, nothing did. The glass tattered and fell on top of us (driver and passenger). We were unhurt but quite shook up.
Mfg Campaign: 11551190
Recall Date: Oct 21, 2023
Hyundai Motor America
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Beginning the evening of 8/21/2023, this 2023 Hyundai Santa Fe HEV began displaying warning messages: "Check Blind Spot Safety System" and "Check Rear Cross-Traffic Safety System." Simultaneously, the car would not register a "Ready to Drive" and could not be shifted into Drive or Reverse. The car could be shifted into Neutral. After turning off and restarting the car several times, the warning messages did not recur, and the car could be shifted and driven normally. The problem recurred in the following days. It appeared that the issue was unrelated to cleaning the sensors but may have been related to the car being left in the sun. The car had to be towed to a dealer on 8/23. This dealer claimed to be unable to reproduce the problem. It is believed that the dealer kept the vehicle in a shaded garage during this time. After retrieving the vehicle from the first dealer, the problem recurred the following day, 9/2, again after having been parked in the sun on a warm day. The vehicle had to be towed to another dealer who was able to reproduce, but not diagnose, the issue. As of 9/18, the dealer states that they have identified a connector that appears to be causing the issue, but they say that they don't know what the connector does, because it does not appear in manufacturer wiring diagrams corresponding to the VIN. Because of the dealer's and manufacturer's inability to diagnose the issue, it is unclear if the issue actually implicates the operation of the blind spot and rear cross-traffic safety systems identified in warning messages. Hopefully it is possible for NHTSA to work with Hyundai to figure that out. The vehicle is with the dealer in Chantilly, VA and is available for inspection.
Corrective Action:
Beginning the evening of 8/21/2023, this 2023 Hyundai Santa Fe HEV began displaying warning messages: "Check Blind Spot Safety System" and "Check Rear Cross-Traffic Safety System." Simultaneously, the car would not register a "Ready to Drive" and could not be shifted into Drive or Reverse. The car could be shifted into Neutral. After turning off and restarting the car several times, the warning messages did not recur, and the car could be shifted and driven normally. The problem recurred in the following days. It appeared that the issue was unrelated to cleaning the sensors but may have been related to the car being left in the sun. The car had to be towed to a dealer on 8/23. This dealer claimed to be unable to reproduce the problem. It is believed that the dealer kept the vehicle in a shaded garage during this time. After retrieving the vehicle from the first dealer, the problem recurred the following day, 9/2, again after having been parked in the sun on a warm day. The vehicle had to be towed to another dealer who was able to reproduce, but not diagnose, the issue. As of 9/18, the dealer states that they have identified a connector that appears to be causing the issue, but they say that they don't know what the connector does, because it does not appear in manufacturer wiring diagrams corresponding to the VIN. Because of the dealer's and manufacturer's inability to diagnose the issue, it is unclear if the issue actually implicates the operation of the blind spot and rear cross-traffic safety systems identified in warning messages. Hopefully it is possible for NHTSA to work with Hyundai to figure that out. The vehicle is with the dealer in Chantilly, VA and is available for inspection.
Additional Notes:
Beginning the evening of 8/21/2023, this 2023 Hyundai Santa Fe HEV began displaying warning messages: "Check Blind Spot Safety System" and "Check Rear Cross-Traffic Safety System." Simultaneously, the car would not register a "Ready to Drive" and could not be shifted into Drive or Reverse. The car could be shifted into Neutral. After turning off and restarting the car several times, the warning messages did not recur, and the car could be shifted and driven normally. The problem recurred in the following days. It appeared that the issue was unrelated to cleaning the sensors but may have been related to the car being left in the sun. The car had to be towed to a dealer on 8/23. This dealer claimed to be unable to reproduce the problem. It is believed that the dealer kept the vehicle in a shaded garage during this time. After retrieving the vehicle from the first dealer, the problem recurred the following day, 9/2, again after having been parked in the sun on a warm day. The vehicle had to be towed to another dealer who was able to reproduce, but not diagnose, the issue. As of 9/18, the dealer states that they have identified a connector that appears to be causing the issue, but they say that they don't know what the connector does, because it does not appear in manufacturer wiring diagrams corresponding to the VIN. Because of the dealer's and manufacturer's inability to diagnose the issue, it is unclear if the issue actually implicates the operation of the blind spot and rear cross-traffic safety systems identified in warning messages. Hopefully it is possible for NHTSA to work with Hyundai to figure that out. The vehicle is with the dealer in Chantilly, VA and is available for inspection.
Mfg Campaign: 11545225
Recall Date: Sep 18, 2023
Hyundai Motor America
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Beginning the evening of 8/21/2023, this 2023 Hyundai Santa Fe HEV began displaying warning messages: "Check Blind Spot Safety System" and "Check Rear Cross-Traffic Safety System." Simultaneously, the car would not register a "Ready to Drive" and could not be shifted into Drive or Reverse. The car could be shifted into Neutral. After turning off and restarting the car several times, the warning messages did not recur, and the car could be shifted and driven normally. The problem recurred in the following days. It appeared that the issue was unrelated to cleaning the sensors but may have been related to the car being left in the sun. The car had to be towed to a dealer on 8/23. This dealer claimed to be unable to reproduce the problem. It is believed that the dealer kept the vehicle in a shaded garage during this time. After retrieving the vehicle from the first dealer, the problem recurred the following day, 9/2, again after having been parked in the sun on a warm day. The vehicle had to be towed to another dealer who was able to reproduce, but not diagnose, the issue. As of 9/18, the dealer states that they have identified a connector that appears to be causing the issue, but they say that they don't know what the connector does, because it does not appear in manufacturer wiring diagrams corresponding to the VIN. Because of the dealer's and manufacturer's inability to diagnose the issue, it is unclear if the issue actually implicates the operation of the blind spot and rear cross-traffic safety systems identified in warning messages. Hopefully it is possible for NHTSA to work with Hyundai to figure that out. The vehicle is with the dealer in Chantilly, VA and is available for inspection.
Corrective Action:
Beginning the evening of 8/21/2023, this 2023 Hyundai Santa Fe HEV began displaying warning messages: "Check Blind Spot Safety System" and "Check Rear Cross-Traffic Safety System." Simultaneously, the car would not register a "Ready to Drive" and could not be shifted into Drive or Reverse. The car could be shifted into Neutral. After turning off and restarting the car several times, the warning messages did not recur, and the car could be shifted and driven normally. The problem recurred in the following days. It appeared that the issue was unrelated to cleaning the sensors but may have been related to the car being left in the sun. The car had to be towed to a dealer on 8/23. This dealer claimed to be unable to reproduce the problem. It is believed that the dealer kept the vehicle in a shaded garage during this time. After retrieving the vehicle from the first dealer, the problem recurred the following day, 9/2, again after having been parked in the sun on a warm day. The vehicle had to be towed to another dealer who was able to reproduce, but not diagnose, the issue. As of 9/18, the dealer states that they have identified a connector that appears to be causing the issue, but they say that they don't know what the connector does, because it does not appear in manufacturer wiring diagrams corresponding to the VIN. Because of the dealer's and manufacturer's inability to diagnose the issue, it is unclear if the issue actually implicates the operation of the blind spot and rear cross-traffic safety systems identified in warning messages. Hopefully it is possible for NHTSA to work with Hyundai to figure that out. The vehicle is with the dealer in Chantilly, VA and is available for inspection.
Additional Notes:
Beginning the evening of 8/21/2023, this 2023 Hyundai Santa Fe HEV began displaying warning messages: "Check Blind Spot Safety System" and "Check Rear Cross-Traffic Safety System." Simultaneously, the car would not register a "Ready to Drive" and could not be shifted into Drive or Reverse. The car could be shifted into Neutral. After turning off and restarting the car several times, the warning messages did not recur, and the car could be shifted and driven normally. The problem recurred in the following days. It appeared that the issue was unrelated to cleaning the sensors but may have been related to the car being left in the sun. The car had to be towed to a dealer on 8/23. This dealer claimed to be unable to reproduce the problem. It is believed that the dealer kept the vehicle in a shaded garage during this time. After retrieving the vehicle from the first dealer, the problem recurred the following day, 9/2, again after having been parked in the sun on a warm day. The vehicle had to be towed to another dealer who was able to reproduce, but not diagnose, the issue. As of 9/18, the dealer states that they have identified a connector that appears to be causing the issue, but they say that they don't know what the connector does, because it does not appear in manufacturer wiring diagrams corresponding to the VIN. Because of the dealer's and manufacturer's inability to diagnose the issue, it is unclear if the issue actually implicates the operation of the blind spot and rear cross-traffic safety systems identified in warning messages. Hopefully it is possible for NHTSA to work with Hyundai to figure that out. The vehicle is with the dealer in Chantilly, VA and is available for inspection.
Mfg Campaign: 11545225
Recall Date: Sep 18, 2023
Hyundai Motor America
Defect Description:
TIRES
Potential Consequences:
This tire was observed as defective in an inspection at Holler Hyundai in Winter Park FL. It was supposed to be mailed to Continental Tire for inspection, but the dealership failed to do that. I have photos of the defect (wire protruding for inside side wall). Every effort to discover the tire's location has been frustratingly stonewalled by the folks at the dealership. This tire's lot might be dangerous to other drivers and needs visible inspection.
Corrective Action:
This tire was observed as defective in an inspection at Holler Hyundai in Winter Park FL. It was supposed to be mailed to Continental Tire for inspection, but the dealership failed to do that. I have photos of the defect (wire protruding for inside side wall). Every effort to discover the tire's location has been frustratingly stonewalled by the folks at the dealership. This tire's lot might be dangerous to other drivers and needs visible inspection.
Additional Notes:
This tire was observed as defective in an inspection at Holler Hyundai in Winter Park FL. It was supposed to be mailed to Continental Tire for inspection, but the dealership failed to do that. I have photos of the defect (wire protruding for inside side wall). Every effort to discover the tire's location has been frustratingly stonewalled by the folks at the dealership. This tire's lot might be dangerous to other drivers and needs visible inspection.
Mfg Campaign: 11540553
Recall Date: Aug 24, 2023
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
Since I have had the car, five months, there have been THREE INCIDENTS of the car braking to a stop suddenly and unexpectedly while I am driving. At no time were there other cars near me; I was not in danger of hitting anything or anyone as the road was clear. The stops were jarring and upsetting as I could not discern a reason for these sudden stops. I feel it is very dangerous to stop in the middle of the street without warning.
Corrective Action:
Since I have had the car, five months, there have been THREE INCIDENTS of the car braking to a stop suddenly and unexpectedly while I am driving. At no time were there other cars near me; I was not in danger of hitting anything or anyone as the road was clear. The stops were jarring and upsetting as I could not discern a reason for these sudden stops. I feel it is very dangerous to stop in the middle of the street without warning.
Additional Notes:
Since I have had the car, five months, there have been THREE INCIDENTS of the car braking to a stop suddenly and unexpectedly while I am driving. At no time were there other cars near me; I was not in danger of hitting anything or anyone as the road was clear. The stops were jarring and upsetting as I could not discern a reason for these sudden stops. I feel it is very dangerous to stop in the middle of the street without warning.
Mfg Campaign: 11540328
Recall Date: Aug 23, 2023
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Since I have had the car, five months, there have been THREE INCIDENTS of the car braking to a stop suddenly and unexpectedly while I am driving. At no time were there other cars near me; I was not in danger of hitting anything or anyone as the road was clear. The stops were jarring and upsetting as I could not discern a reason for these sudden stops. I feel it is very dangerous to stop in the middle of the street without warning.
Corrective Action:
Since I have had the car, five months, there have been THREE INCIDENTS of the car braking to a stop suddenly and unexpectedly while I am driving. At no time were there other cars near me; I was not in danger of hitting anything or anyone as the road was clear. The stops were jarring and upsetting as I could not discern a reason for these sudden stops. I feel it is very dangerous to stop in the middle of the street without warning.
Additional Notes:
Since I have had the car, five months, there have been THREE INCIDENTS of the car braking to a stop suddenly and unexpectedly while I am driving. At no time were there other cars near me; I was not in danger of hitting anything or anyone as the road was clear. The stops were jarring and upsetting as I could not discern a reason for these sudden stops. I feel it is very dangerous to stop in the middle of the street without warning.
Mfg Campaign: 11540328
Recall Date: Aug 23, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
On 8/14/23/ I got the first oil change for my new car at the dealer. On 8/15/23 as I cruised at 65mph on a crowded Detroit expressway, I pushed further on the accelerator to get away from an aggressive driver on my tail. Nothing happened; The car engine shut down. No warning, no lights, no beeping, no alarm, no dash screen message. Dead engine in the middle lane with cars all around. After i miraculously made it to the shoulder of the freeway, The engine light and oil light came on. Not before, only after the car died. The dipstick indicated The car was out of oil. Unbeknownst to me the parts used to change the oil the previous day were defective. The oil had leaked out over the course of the day and over night. (I later discovered my driveway full of oil). THE PROBLEM, additional to the defective parts is the fact that I HAD NO WARNING THAT THE ENGINE SHUT DOWN WAS IMMINENT. I HAD NO WARNING THAT THE CAR HAD NO OIL. I came close to getting killed that day, and still have nightmares. Had i known the car was oil-less, I would not have driven it. This is a car that beeps and pushes and tells one how to drive at every juncture. It tells low gas, low tire pressure, etc. WHY WOULD IT NOT WARN ABOUT THE LOW OIL OR THE IMMINENT ENGINE SHUTDOWN??? I was told the car has a “FAILSAFE” feature for the oil. HOW SAFE IS A FAILSAFE IF THE DRIVER GETS KILLED WHILE THE CAR ENGINE PROTECTS ITSELF???
Corrective Action:
On 8/14/23/ I got the first oil change for my new car at the dealer. On 8/15/23 as I cruised at 65mph on a crowded Detroit expressway, I pushed further on the accelerator to get away from an aggressive driver on my tail. Nothing happened; The car engine shut down. No warning, no lights, no beeping, no alarm, no dash screen message. Dead engine in the middle lane with cars all around. After i miraculously made it to the shoulder of the freeway, The engine light and oil light came on. Not before, only after the car died. The dipstick indicated The car was out of oil. Unbeknownst to me the parts used to change the oil the previous day were defective. The oil had leaked out over the course of the day and over night. (I later discovered my driveway full of oil). THE PROBLEM, additional to the defective parts is the fact that I HAD NO WARNING THAT THE ENGINE SHUT DOWN WAS IMMINENT. I HAD NO WARNING THAT THE CAR HAD NO OIL. I came close to getting killed that day, and still have nightmares. Had i known the car was oil-less, I would not have driven it. This is a car that beeps and pushes and tells one how to drive at every juncture. It tells low gas, low tire pressure, etc. WHY WOULD IT NOT WARN ABOUT THE LOW OIL OR THE IMMINENT ENGINE SHUTDOWN??? I was told the car has a “FAILSAFE” feature for the oil. HOW SAFE IS A FAILSAFE IF THE DRIVER GETS KILLED WHILE THE CAR ENGINE PROTECTS ITSELF???
Additional Notes:
On 8/14/23/ I got the first oil change for my new car at the dealer. On 8/15/23 as I cruised at 65mph on a crowded Detroit expressway, I pushed further on the accelerator to get away from an aggressive driver on my tail. Nothing happened; The car engine shut down. No warning, no lights, no beeping, no alarm, no dash screen message. Dead engine in the middle lane with cars all around. After i miraculously made it to the shoulder of the freeway, The engine light and oil light came on. Not before, only after the car died. The dipstick indicated The car was out of oil. Unbeknownst to me the parts used to change the oil the previous day were defective. The oil had leaked out over the course of the day and over night. (I later discovered my driveway full of oil). THE PROBLEM, additional to the defective parts is the fact that I HAD NO WARNING THAT THE ENGINE SHUT DOWN WAS IMMINENT. I HAD NO WARNING THAT THE CAR HAD NO OIL. I came close to getting killed that day, and still have nightmares. Had i known the car was oil-less, I would not have driven it. This is a car that beeps and pushes and tells one how to drive at every juncture. It tells low gas, low tire pressure, etc. WHY WOULD IT NOT WARN ABOUT THE LOW OIL OR THE IMMINENT ENGINE SHUTDOWN??? I was told the car has a “FAILSAFE” feature for the oil. HOW SAFE IS A FAILSAFE IF THE DRIVER GETS KILLED WHILE THE CAR ENGINE PROTECTS ITSELF???
Mfg Campaign: 11540341
Recall Date: Aug 23, 2023
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Incomplete weld(s) in frame/body at drivers side rear passenger seat floor area. Dealer has vehicle and is unable to repair frame/body weld(s) without removing body from frame. Frame/body flexing in the area of hybrid batteries are will continue to worsen over time causing possible short in wiring and or batteries causing fire. Dealer has confirmed issue. Manufacturer is buying back above vehicle at this time. Only warning sign was a persistent rattle in frame/body in driver’s rear passenger floor.
Corrective Action:
Incomplete weld(s) in frame/body at drivers side rear passenger seat floor area. Dealer has vehicle and is unable to repair frame/body weld(s) without removing body from frame. Frame/body flexing in the area of hybrid batteries are will continue to worsen over time causing possible short in wiring and or batteries causing fire. Dealer has confirmed issue. Manufacturer is buying back above vehicle at this time. Only warning sign was a persistent rattle in frame/body in driver’s rear passenger floor.
Additional Notes:
Incomplete weld(s) in frame/body at drivers side rear passenger seat floor area. Dealer has vehicle and is unable to repair frame/body weld(s) without removing body from frame. Frame/body flexing in the area of hybrid batteries are will continue to worsen over time causing possible short in wiring and or batteries causing fire. Dealer has confirmed issue. Manufacturer is buying back above vehicle at this time. Only warning sign was a persistent rattle in frame/body in driver’s rear passenger floor.
Mfg Campaign: 11536429
Recall Date: Aug 4, 2023
Hyundai Motor America
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Incomplete weld(s) in frame/body at drivers side rear passenger seat floor area. Dealer has vehicle and is unable to repair frame/body weld(s) without removing body from frame. Frame/body flexing in the area of hybrid batteries are will continue to worsen over time causing possible short in wiring and or batteries causing fire. Dealer has confirmed issue. Manufacturer is buying back above vehicle at this time. Only warning sign was a persistent rattle in frame/body in driver’s rear passenger floor.
Corrective Action:
Incomplete weld(s) in frame/body at drivers side rear passenger seat floor area. Dealer has vehicle and is unable to repair frame/body weld(s) without removing body from frame. Frame/body flexing in the area of hybrid batteries are will continue to worsen over time causing possible short in wiring and or batteries causing fire. Dealer has confirmed issue. Manufacturer is buying back above vehicle at this time. Only warning sign was a persistent rattle in frame/body in driver’s rear passenger floor.
Additional Notes:
Incomplete weld(s) in frame/body at drivers side rear passenger seat floor area. Dealer has vehicle and is unable to repair frame/body weld(s) without removing body from frame. Frame/body flexing in the area of hybrid batteries are will continue to worsen over time causing possible short in wiring and or batteries causing fire. Dealer has confirmed issue. Manufacturer is buying back above vehicle at this time. Only warning sign was a persistent rattle in frame/body in driver’s rear passenger floor.
Mfg Campaign: 11536429
Recall Date: Aug 4, 2023
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