Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2019-2023 Santa Fe, 2021-2023 Santa Fe HEV, 2022-2023 Santa Fe Plug-in HEV and Santa Cruz vehicles potentially equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Hyundai dealership. Water accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 244
Recall Date: Mar 17, 2023
Consumer Complaints
209 ComplaintsHyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Automobile approached and stopped at stop sign. When accelerator pressed to continue, car remained in place, shuddering (as if transmission were slipping),and making significant noise. Car would not shift out of gear, nor move. Operator shut off car and then restarted car. Car started normally and was in park without shuddering. Expectations at busy intersection was that it was my turn to move and did not do so, creating doubt on what my car might do next. Traffic flow was briefly confused and some drivers honked and were unsure what they should do. This could have caused an accident with an impatient driver re-ending my car, or with others going through the intersection "out of turn" and unclear on my situation. No lights or other warnings were displayed before this incident. It has not re-ocurred. I brought into the dealer who had no other reports of this type of behavior.
Corrective Action:
Automobile approached and stopped at stop sign. When accelerator pressed to continue, car remained in place, shuddering (as if transmission were slipping),and making significant noise. Car would not shift out of gear, nor move. Operator shut off car and then restarted car. Car started normally and was in park without shuddering. Expectations at busy intersection was that it was my turn to move and did not do so, creating doubt on what my car might do next. Traffic flow was briefly confused and some drivers honked and were unsure what they should do. This could have caused an accident with an impatient driver re-ending my car, or with others going through the intersection "out of turn" and unclear on my situation. No lights or other warnings were displayed before this incident. It has not re-ocurred. I brought into the dealer who had no other reports of this type of behavior.
Additional Notes:
Automobile approached and stopped at stop sign. When accelerator pressed to continue, car remained in place, shuddering (as if transmission were slipping),and making significant noise. Car would not shift out of gear, nor move. Operator shut off car and then restarted car. Car started normally and was in park without shuddering. Expectations at busy intersection was that it was my turn to move and did not do so, creating doubt on what my car might do next. Traffic flow was briefly confused and some drivers honked and were unsure what they should do. This could have caused an accident with an impatient driver re-ending my car, or with others going through the intersection "out of turn" and unclear on my situation. No lights or other warnings were displayed before this incident. It has not re-ocurred. I brought into the dealer who had no other reports of this type of behavior.
Mfg Campaign: 11632758
Recall Date: Dec 27, 2024
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Automobile approached and stopped at stop sign. When accelerator pressed to continue, car remained in place, shuddering (as if transmission were slipping),and making significant noise. Car would not shift out of gear, nor move. Operator shut off car and then restarted car. Car started normally and was in park without shuddering. Expectations at busy intersection was that it was my turn to move and did not do so, creating doubt on what my car might do next. Traffic flow was briefly confused and some drivers honked and were unsure what they should do. This could have caused an accident with an impatient driver re-ending my car, or with others going through the intersection "out of turn" and unclear on my situation. No lights or other warnings were displayed before this incident. It has not re-ocurred. I brought into the dealer who had no other reports of this type of behavior.
Corrective Action:
Automobile approached and stopped at stop sign. When accelerator pressed to continue, car remained in place, shuddering (as if transmission were slipping),and making significant noise. Car would not shift out of gear, nor move. Operator shut off car and then restarted car. Car started normally and was in park without shuddering. Expectations at busy intersection was that it was my turn to move and did not do so, creating doubt on what my car might do next. Traffic flow was briefly confused and some drivers honked and were unsure what they should do. This could have caused an accident with an impatient driver re-ending my car, or with others going through the intersection "out of turn" and unclear on my situation. No lights or other warnings were displayed before this incident. It has not re-ocurred. I brought into the dealer who had no other reports of this type of behavior.
Additional Notes:
Automobile approached and stopped at stop sign. When accelerator pressed to continue, car remained in place, shuddering (as if transmission were slipping),and making significant noise. Car would not shift out of gear, nor move. Operator shut off car and then restarted car. Car started normally and was in park without shuddering. Expectations at busy intersection was that it was my turn to move and did not do so, creating doubt on what my car might do next. Traffic flow was briefly confused and some drivers honked and were unsure what they should do. This could have caused an accident with an impatient driver re-ending my car, or with others going through the intersection "out of turn" and unclear on my situation. No lights or other warnings were displayed before this incident. It has not re-ocurred. I brought into the dealer who had no other reports of this type of behavior.
Mfg Campaign: 11632758
Recall Date: Dec 27, 2024
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
Automobile approached and stopped at stop sign. When accelerator pressed to continue, car remained in place, shuddering (as if transmission were slipping),and making significant noise. Car would not shift out of gear, nor move. Operator shut off car and then restarted car. Car started normally and was in park without shuddering. Expectations at busy intersection was that it was my turn to move and did not do so, creating doubt on what my car might do next. Traffic flow was briefly confused and some drivers honked and were unsure what they should do. This could have caused an accident with an impatient driver re-ending my car, or with others going through the intersection "out of turn" and unclear on my situation. No lights or other warnings were displayed before this incident. It has not re-ocurred. I brought into the dealer who had no other reports of this type of behavior.
Corrective Action:
Automobile approached and stopped at stop sign. When accelerator pressed to continue, car remained in place, shuddering (as if transmission were slipping),and making significant noise. Car would not shift out of gear, nor move. Operator shut off car and then restarted car. Car started normally and was in park without shuddering. Expectations at busy intersection was that it was my turn to move and did not do so, creating doubt on what my car might do next. Traffic flow was briefly confused and some drivers honked and were unsure what they should do. This could have caused an accident with an impatient driver re-ending my car, or with others going through the intersection "out of turn" and unclear on my situation. No lights or other warnings were displayed before this incident. It has not re-ocurred. I brought into the dealer who had no other reports of this type of behavior.
Additional Notes:
Automobile approached and stopped at stop sign. When accelerator pressed to continue, car remained in place, shuddering (as if transmission were slipping),and making significant noise. Car would not shift out of gear, nor move. Operator shut off car and then restarted car. Car started normally and was in park without shuddering. Expectations at busy intersection was that it was my turn to move and did not do so, creating doubt on what my car might do next. Traffic flow was briefly confused and some drivers honked and were unsure what they should do. This could have caused an accident with an impatient driver re-ending my car, or with others going through the intersection "out of turn" and unclear on my situation. No lights or other warnings were displayed before this incident. It has not re-ocurred. I brought into the dealer who had no other reports of this type of behavior.
Mfg Campaign: 11632758
Recall Date: Dec 27, 2024
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Horn Failed. Would not sound, making it impossible to warn people if car might hit them or their vehicles or about any other issue they would need timely reporting about. Car was brought into dealer and 2 horns assemblies were replaced as non-functional
Corrective Action:
Horn Failed. Would not sound, making it impossible to warn people if car might hit them or their vehicles or about any other issue they would need timely reporting about. Car was brought into dealer and 2 horns assemblies were replaced as non-functional
Additional Notes:
Horn Failed. Would not sound, making it impossible to warn people if car might hit them or their vehicles or about any other issue they would need timely reporting about. Car was brought into dealer and 2 horns assemblies were replaced as non-functional
Mfg Campaign: 11632762
Recall Date: Dec 27, 2024
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
I purchased my 2023 Santa Fe brand new off the show room floor in Jan 2024. After about 6k miles when braking on the highway the entire vehicle would shudder and shake including the steering wheel. I took it into the dealership where I was informed this is a KNOWN ISSUE with this year/make/model with the rotors. They claimed they would turn the rotors but if the issue persists they would replace them. About 2k miles later (apx 2 months) the shuddering happened AGAIN. So I made an apt to get them replaced where the new service tech tried to tell me again this is a KNOWN ISSUE but now I would be responsible for a $250 replacement of the rotors. I refused to pay as they are within the 12k or 1 year warranty and they refused to replace them. That service tech also said the day prior he had to deliver that news to 4 OTHER patrons about the replacement of their rotors. I feel extremely unsafe in this vehicle and the issue is still not fixed as I have a claim in process with the manufacture directly. The claim was put in on 12/7/24 where I was told I would be contacted within 2-3 BUSINESS DAYS by a manager due to my claim being escalated. It is now 12/15/24 and still NO CONTACT from Hyundai. The vehicle shuddering is increasingly worse and worse and I feel very unsafe in this suv.
Corrective Action:
I purchased my 2023 Santa Fe brand new off the show room floor in Jan 2024. After about 6k miles when braking on the highway the entire vehicle would shudder and shake including the steering wheel. I took it into the dealership where I was informed this is a KNOWN ISSUE with this year/make/model with the rotors. They claimed they would turn the rotors but if the issue persists they would replace them. About 2k miles later (apx 2 months) the shuddering happened AGAIN. So I made an apt to get them replaced where the new service tech tried to tell me again this is a KNOWN ISSUE but now I would be responsible for a $250 replacement of the rotors. I refused to pay as they are within the 12k or 1 year warranty and they refused to replace them. That service tech also said the day prior he had to deliver that news to 4 OTHER patrons about the replacement of their rotors. I feel extremely unsafe in this vehicle and the issue is still not fixed as I have a claim in process with the manufacture directly. The claim was put in on 12/7/24 where I was told I would be contacted within 2-3 BUSINESS DAYS by a manager due to my claim being escalated. It is now 12/15/24 and still NO CONTACT from Hyundai. The vehicle shuddering is increasingly worse and worse and I feel very unsafe in this suv.
Additional Notes:
I purchased my 2023 Santa Fe brand new off the show room floor in Jan 2024. After about 6k miles when braking on the highway the entire vehicle would shudder and shake including the steering wheel. I took it into the dealership where I was informed this is a KNOWN ISSUE with this year/make/model with the rotors. They claimed they would turn the rotors but if the issue persists they would replace them. About 2k miles later (apx 2 months) the shuddering happened AGAIN. So I made an apt to get them replaced where the new service tech tried to tell me again this is a KNOWN ISSUE but now I would be responsible for a $250 replacement of the rotors. I refused to pay as they are within the 12k or 1 year warranty and they refused to replace them. That service tech also said the day prior he had to deliver that news to 4 OTHER patrons about the replacement of their rotors. I feel extremely unsafe in this vehicle and the issue is still not fixed as I have a claim in process with the manufacture directly. The claim was put in on 12/7/24 where I was told I would be contacted within 2-3 BUSINESS DAYS by a manager due to my claim being escalated. It is now 12/15/24 and still NO CONTACT from Hyundai. The vehicle shuddering is increasingly worse and worse and I feel very unsafe in this suv.
Mfg Campaign: 11630804
Recall Date: Dec 15, 2024
Hyundai Motor America
Defect Description:
WHEELS
Potential Consequences:
I purchased my 2023 Santa Fe brand new off the show room floor in Jan 2024. After about 6k miles when braking on the highway the entire vehicle would shudder and shake including the steering wheel. I took it into the dealership where I was informed this is a KNOWN ISSUE with this year/make/model with the rotors. They claimed they would turn the rotors but if the issue persists they would replace them. About 2k miles later (apx 2 months) the shuddering happened AGAIN. So I made an apt to get them replaced where the new service tech tried to tell me again this is a KNOWN ISSUE but now I would be responsible for a $250 replacement of the rotors. I refused to pay as they are within the 12k or 1 year warranty and they refused to replace them. That service tech also said the day prior he had to deliver that news to 4 OTHER patrons about the replacement of their rotors. I feel extremely unsafe in this vehicle and the issue is still not fixed as I have a claim in process with the manufacture directly. The claim was put in on 12/7/24 where I was told I would be contacted within 2-3 BUSINESS DAYS by a manager due to my claim being escalated. It is now 12/15/24 and still NO CONTACT from Hyundai. The vehicle shuddering is increasingly worse and worse and I feel very unsafe in this suv.
Corrective Action:
I purchased my 2023 Santa Fe brand new off the show room floor in Jan 2024. After about 6k miles when braking on the highway the entire vehicle would shudder and shake including the steering wheel. I took it into the dealership where I was informed this is a KNOWN ISSUE with this year/make/model with the rotors. They claimed they would turn the rotors but if the issue persists they would replace them. About 2k miles later (apx 2 months) the shuddering happened AGAIN. So I made an apt to get them replaced where the new service tech tried to tell me again this is a KNOWN ISSUE but now I would be responsible for a $250 replacement of the rotors. I refused to pay as they are within the 12k or 1 year warranty and they refused to replace them. That service tech also said the day prior he had to deliver that news to 4 OTHER patrons about the replacement of their rotors. I feel extremely unsafe in this vehicle and the issue is still not fixed as I have a claim in process with the manufacture directly. The claim was put in on 12/7/24 where I was told I would be contacted within 2-3 BUSINESS DAYS by a manager due to my claim being escalated. It is now 12/15/24 and still NO CONTACT from Hyundai. The vehicle shuddering is increasingly worse and worse and I feel very unsafe in this suv.
Additional Notes:
I purchased my 2023 Santa Fe brand new off the show room floor in Jan 2024. After about 6k miles when braking on the highway the entire vehicle would shudder and shake including the steering wheel. I took it into the dealership where I was informed this is a KNOWN ISSUE with this year/make/model with the rotors. They claimed they would turn the rotors but if the issue persists they would replace them. About 2k miles later (apx 2 months) the shuddering happened AGAIN. So I made an apt to get them replaced where the new service tech tried to tell me again this is a KNOWN ISSUE but now I would be responsible for a $250 replacement of the rotors. I refused to pay as they are within the 12k or 1 year warranty and they refused to replace them. That service tech also said the day prior he had to deliver that news to 4 OTHER patrons about the replacement of their rotors. I feel extremely unsafe in this vehicle and the issue is still not fixed as I have a claim in process with the manufacture directly. The claim was put in on 12/7/24 where I was told I would be contacted within 2-3 BUSINESS DAYS by a manager due to my claim being escalated. It is now 12/15/24 and still NO CONTACT from Hyundai. The vehicle shuddering is increasingly worse and worse and I feel very unsafe in this suv.
Mfg Campaign: 11630804
Recall Date: Dec 15, 2024
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Just purchased the vehicle one week ago. I bought it used from a Hyundai dealer. Just discovered that the horns don't work, either the high tone or the low tone. I discovered it when I went to use the horn to alert a driver who was coming into my lane, pushed the horn on the steering wheel and nothing! I've checked the fuse and it is fine. Internet research shows this to be a prolific problem with Hyundai's. Because the horns don't work, neither does the alarm system. I tested by pushing the panic button on the key fob. The lights flash, like the alarm is trying to fully work, except the horns don't sound. I will be bringing it to the dealer as it is still under warranty.
Corrective Action:
Just purchased the vehicle one week ago. I bought it used from a Hyundai dealer. Just discovered that the horns don't work, either the high tone or the low tone. I discovered it when I went to use the horn to alert a driver who was coming into my lane, pushed the horn on the steering wheel and nothing! I've checked the fuse and it is fine. Internet research shows this to be a prolific problem with Hyundai's. Because the horns don't work, neither does the alarm system. I tested by pushing the panic button on the key fob. The lights flash, like the alarm is trying to fully work, except the horns don't sound. I will be bringing it to the dealer as it is still under warranty.
Additional Notes:
Just purchased the vehicle one week ago. I bought it used from a Hyundai dealer. Just discovered that the horns don't work, either the high tone or the low tone. I discovered it when I went to use the horn to alert a driver who was coming into my lane, pushed the horn on the steering wheel and nothing! I've checked the fuse and it is fine. Internet research shows this to be a prolific problem with Hyundai's. Because the horns don't work, neither does the alarm system. I tested by pushing the panic button on the key fob. The lights flash, like the alarm is trying to fully work, except the horns don't sound. I will be bringing it to the dealer as it is still under warranty.
Mfg Campaign: 11629532
Recall Date: Dec 8, 2024
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
Shuddering Issue with Current Vehicle: - Problem: Progressive shuddering during take-off, accelerating, slowing down, and braking uphill.
Corrective Action:
Shuddering Issue with Current Vehicle: - Problem: Progressive shuddering during take-off, accelerating, slowing down, and braking uphill.
Additional Notes:
Shuddering Issue with Current Vehicle: - Problem: Progressive shuddering during take-off, accelerating, slowing down, and braking uphill.
Mfg Campaign: 11629441
Recall Date: Dec 7, 2024
Hyundai Motor America
Defect Description:
STEERING
Potential Consequences:
Shuddering Issue with Current Vehicle: - Problem: Progressive shuddering during take-off, accelerating, slowing down, and braking uphill.
Corrective Action:
Shuddering Issue with Current Vehicle: - Problem: Progressive shuddering during take-off, accelerating, slowing down, and braking uphill.
Additional Notes:
Shuddering Issue with Current Vehicle: - Problem: Progressive shuddering during take-off, accelerating, slowing down, and braking uphill.
Mfg Campaign: 11629441
Recall Date: Dec 7, 2024
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
First- it has been reported to dealer at least twice when car was in for other service. They said they could not reproduce. When speeding back up from a stop on near stop, especially in a right turn, the engine will not accelerate. After a second or two it finally takes off. During this time, I fear getting hit by another vehicle, either from behind or to the side. It is very scary and puts me and my passengers at great risk! There was no warning indication at all. The date mentioned was the most recent time, but the issue has been happening since the car was brand new. Again, NO help from the dealer.
Corrective Action:
First- it has been reported to dealer at least twice when car was in for other service. They said they could not reproduce. When speeding back up from a stop on near stop, especially in a right turn, the engine will not accelerate. After a second or two it finally takes off. During this time, I fear getting hit by another vehicle, either from behind or to the side. It is very scary and puts me and my passengers at great risk! There was no warning indication at all. The date mentioned was the most recent time, but the issue has been happening since the car was brand new. Again, NO help from the dealer.
Additional Notes:
First- it has been reported to dealer at least twice when car was in for other service. They said they could not reproduce. When speeding back up from a stop on near stop, especially in a right turn, the engine will not accelerate. After a second or two it finally takes off. During this time, I fear getting hit by another vehicle, either from behind or to the side. It is very scary and puts me and my passengers at great risk! There was no warning indication at all. The date mentioned was the most recent time, but the issue has been happening since the car was brand new. Again, NO help from the dealer.
Mfg Campaign: 11628751
Recall Date: Dec 4, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
First- it has been reported to dealer at least twice when car was in for other service. They said they could not reproduce. When speeding back up from a stop on near stop, especially in a right turn, the engine will not accelerate. After a second or two it finally takes off. During this time, I fear getting hit by another vehicle, either from behind or to the side. It is very scary and puts me and my passengers at great risk! There was no warning indication at all. The date mentioned was the most recent time, but the issue has been happening since the car was brand new. Again, NO help from the dealer.
Corrective Action:
First- it has been reported to dealer at least twice when car was in for other service. They said they could not reproduce. When speeding back up from a stop on near stop, especially in a right turn, the engine will not accelerate. After a second or two it finally takes off. During this time, I fear getting hit by another vehicle, either from behind or to the side. It is very scary and puts me and my passengers at great risk! There was no warning indication at all. The date mentioned was the most recent time, but the issue has been happening since the car was brand new. Again, NO help from the dealer.
Additional Notes:
First- it has been reported to dealer at least twice when car was in for other service. They said they could not reproduce. When speeding back up from a stop on near stop, especially in a right turn, the engine will not accelerate. After a second or two it finally takes off. During this time, I fear getting hit by another vehicle, either from behind or to the side. It is very scary and puts me and my passengers at great risk! There was no warning indication at all. The date mentioned was the most recent time, but the issue has been happening since the car was brand new. Again, NO help from the dealer.
Mfg Campaign: 11628751
Recall Date: Dec 4, 2024
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
First- it has been reported to dealer at least twice when car was in for other service. They said they could not reproduce. When speeding back up from a stop on near stop, especially in a right turn, the engine will not accelerate. After a second or two it finally takes off. During this time, I fear getting hit by another vehicle, either from behind or to the side. It is very scary and puts me and my passengers at great risk! There was no warning indication at all. The date mentioned was the most recent time, but the issue has been happening since the car was brand new. Again, NO help from the dealer.
Corrective Action:
First- it has been reported to dealer at least twice when car was in for other service. They said they could not reproduce. When speeding back up from a stop on near stop, especially in a right turn, the engine will not accelerate. After a second or two it finally takes off. During this time, I fear getting hit by another vehicle, either from behind or to the side. It is very scary and puts me and my passengers at great risk! There was no warning indication at all. The date mentioned was the most recent time, but the issue has been happening since the car was brand new. Again, NO help from the dealer.
Additional Notes:
First- it has been reported to dealer at least twice when car was in for other service. They said they could not reproduce. When speeding back up from a stop on near stop, especially in a right turn, the engine will not accelerate. After a second or two it finally takes off. During this time, I fear getting hit by another vehicle, either from behind or to the side. It is very scary and puts me and my passengers at great risk! There was no warning indication at all. The date mentioned was the most recent time, but the issue has been happening since the car was brand new. Again, NO help from the dealer.
Mfg Campaign: 11628751
Recall Date: Dec 4, 2024
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Emergency brakes engage while driving for no apparent reason. This has happened on several occasions over the last 6 months.
Corrective Action:
Emergency brakes engage while driving for no apparent reason. This has happened on several occasions over the last 6 months.
Additional Notes:
Emergency brakes engage while driving for no apparent reason. This has happened on several occasions over the last 6 months.
Mfg Campaign: 11628701
Recall Date: Dec 3, 2024
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
The seat belt in the middle seat of the second row did not work. And it was not fastened. So when braking, my child was thrown toward the center console. I think it's a big safety issue if the seat belt doesn't work.
Corrective Action:
The seat belt in the middle seat of the second row did not work. And it was not fastened. So when braking, my child was thrown toward the center console. I think it's a big safety issue if the seat belt doesn't work.
Additional Notes:
The seat belt in the middle seat of the second row did not work. And it was not fastened. So when braking, my child was thrown toward the center console. I think it's a big safety issue if the seat belt doesn't work.
Mfg Campaign: 11623717
Recall Date: Nov 5, 2024
Hyundai Motor America
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
Potential Consequences:
The contact owns a 2023 Hyundai Santa Fe. The contact stated that while his wife was driving at approximately 65 MPH and depressing the brake pedal to slow for a vehicle that had passed and switched into the lane she was driving, the vehicle was shuddering. The contact stated that as soon as she had stopped depressing the brake pedal the shuddering ceased. The contact stated there was no warning light illuminated. The contact stated that the shuddering when the brake pedal was depressed was intermittent but was recurring at various speeds while slowing down. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the brake pads and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 18,756.
Corrective Action:
The contact owns a 2023 Hyundai Santa Fe. The contact stated that while his wife was driving at approximately 65 MPH and depressing the brake pedal to slow for a vehicle that had passed and switched into the lane she was driving, the vehicle was shuddering. The contact stated that as soon as she had stopped depressing the brake pedal the shuddering ceased. The contact stated there was no warning light illuminated. The contact stated that the shuddering when the brake pedal was depressed was intermittent but was recurring at various speeds while slowing down. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the brake pads and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 18,756.
Additional Notes:
The contact owns a 2023 Hyundai Santa Fe. The contact stated that while his wife was driving at approximately 65 MPH and depressing the brake pedal to slow for a vehicle that had passed and switched into the lane she was driving, the vehicle was shuddering. The contact stated that as soon as she had stopped depressing the brake pedal the shuddering ceased. The contact stated there was no warning light illuminated. The contact stated that the shuddering when the brake pedal was depressed was intermittent but was recurring at various speeds while slowing down. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the brake pads and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 18,756.
Mfg Campaign: 11621783
Recall Date: Oct 24, 2024
Hyundai Motor America
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
Potential Consequences:
The contact owns a 2023 Hyundai Santa Fe. The contact stated that while his wife was driving at approximately 65 MPH and depressing the brake pedal to slow for a vehicle that had passed and switched into the lane she was driving, the vehicle was shuddering. The contact stated that as soon as she had stopped depressing the brake pedal the shuddering ceased. The contact stated there was no warning light illuminated. The contact stated that the shuddering when the brake pedal was depressed was intermittent but was recurring at various speeds while slowing down. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the brake pads and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 18,756.
Corrective Action:
The contact owns a 2023 Hyundai Santa Fe. The contact stated that while his wife was driving at approximately 65 MPH and depressing the brake pedal to slow for a vehicle that had passed and switched into the lane she was driving, the vehicle was shuddering. The contact stated that as soon as she had stopped depressing the brake pedal the shuddering ceased. The contact stated there was no warning light illuminated. The contact stated that the shuddering when the brake pedal was depressed was intermittent but was recurring at various speeds while slowing down. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the brake pads and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 18,756.
Additional Notes:
The contact owns a 2023 Hyundai Santa Fe. The contact stated that while his wife was driving at approximately 65 MPH and depressing the brake pedal to slow for a vehicle that had passed and switched into the lane she was driving, the vehicle was shuddering. The contact stated that as soon as she had stopped depressing the brake pedal the shuddering ceased. The contact stated there was no warning light illuminated. The contact stated that the shuddering when the brake pedal was depressed was intermittent but was recurring at various speeds while slowing down. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the brake pads and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 18,756.
Mfg Campaign: 11621783
Recall Date: Oct 24, 2024
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brake rotors warped. Beginning at approximately 5k miles, the steering began exhibiting a juddering upon applying braking. Over time, the juddering became more pronounced. At approximately 15k miles, I took the vehicle to the dealer. The dealer confirmed that the brake rotors were warped. The defective brake components put my safety at risk, as well as the safety of my passengers and others traveling on the road by impairing my ability to safely stop the vehicle and impairing my ability to safely operate the vehicle while braking. There were no safety lights or warnings. I am aware that there has been a technical service bulletin for this exact issue for this model/year vehicle. Neither Hyundai nor the dealer ever altered me to the possibility that the brake rotors might warp due to defective components. Hyundai has thus far refused to cover the full cost of repairs, totaling over $1,400.00.
Corrective Action:
Brake rotors warped. Beginning at approximately 5k miles, the steering began exhibiting a juddering upon applying braking. Over time, the juddering became more pronounced. At approximately 15k miles, I took the vehicle to the dealer. The dealer confirmed that the brake rotors were warped. The defective brake components put my safety at risk, as well as the safety of my passengers and others traveling on the road by impairing my ability to safely stop the vehicle and impairing my ability to safely operate the vehicle while braking. There were no safety lights or warnings. I am aware that there has been a technical service bulletin for this exact issue for this model/year vehicle. Neither Hyundai nor the dealer ever altered me to the possibility that the brake rotors might warp due to defective components. Hyundai has thus far refused to cover the full cost of repairs, totaling over $1,400.00.
Additional Notes:
Brake rotors warped. Beginning at approximately 5k miles, the steering began exhibiting a juddering upon applying braking. Over time, the juddering became more pronounced. At approximately 15k miles, I took the vehicle to the dealer. The dealer confirmed that the brake rotors were warped. The defective brake components put my safety at risk, as well as the safety of my passengers and others traveling on the road by impairing my ability to safely stop the vehicle and impairing my ability to safely operate the vehicle while braking. There were no safety lights or warnings. I am aware that there has been a technical service bulletin for this exact issue for this model/year vehicle. Neither Hyundai nor the dealer ever altered me to the possibility that the brake rotors might warp due to defective components. Hyundai has thus far refused to cover the full cost of repairs, totaling over $1,400.00.
Mfg Campaign: 11621614
Recall Date: Oct 23, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Currently have 518 Diagnostic History Codes (DTC)in memory. Additionally, I have 3 Active DTC’s. The codes are: DTC C160C87 DTC System CHASSIS DTC Sub System LKAS, and DTC C160C87 DTC System CHASSIS DTC Sub System SCC, and DTC C163881 DTC system CHASSIS DTC Sub System SCC FIRST OCCURRENCE: during actual assembly in Montgomery, AL plant. I have asked three Hyundai Service dealers for help. All have tried. Noting noted that contributes to the issues above. At first, my dealer replaced the front camera. Was told it was a heating issue. I have contacted Hyundai BLUELINK service for help. An information report was filed, TWICE. The first report I received feedback that Hyundai’s engineers had corrected the issue. On the following day, the codes returned. A second concern was filed with Hyundai BLUELINK. Hyundai Motor America Case#: [XXX] to wit: “Thank you for contacting Hyundai Motor America. We are in receipt of your e-mail and one of our representatives will get back to you shortly. Sincerely, Hyundai Motor America” Is my vehicle going to fail and cause me injury while operating it on an Interstate highway? This is quite concerning as I drive my car. All I want from Hyundai is to get this issue repaired. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Currently have 518 Diagnostic History Codes (DTC)in memory. Additionally, I have 3 Active DTC’s. The codes are: DTC C160C87 DTC System CHASSIS DTC Sub System LKAS, and DTC C160C87 DTC System CHASSIS DTC Sub System SCC, and DTC C163881 DTC system CHASSIS DTC Sub System SCC FIRST OCCURRENCE: during actual assembly in Montgomery, AL plant. I have asked three Hyundai Service dealers for help. All have tried. Noting noted that contributes to the issues above. At first, my dealer replaced the front camera. Was told it was a heating issue. I have contacted Hyundai BLUELINK service for help. An information report was filed, TWICE. The first report I received feedback that Hyundai’s engineers had corrected the issue. On the following day, the codes returned. A second concern was filed with Hyundai BLUELINK. Hyundai Motor America Case#: [XXX] to wit: “Thank you for contacting Hyundai Motor America. We are in receipt of your e-mail and one of our representatives will get back to you shortly. Sincerely, Hyundai Motor America” Is my vehicle going to fail and cause me injury while operating it on an Interstate highway? This is quite concerning as I drive my car. All I want from Hyundai is to get this issue repaired. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Currently have 518 Diagnostic History Codes (DTC)in memory. Additionally, I have 3 Active DTC’s. The codes are: DTC C160C87 DTC System CHASSIS DTC Sub System LKAS, and DTC C160C87 DTC System CHASSIS DTC Sub System SCC, and DTC C163881 DTC system CHASSIS DTC Sub System SCC FIRST OCCURRENCE: during actual assembly in Montgomery, AL plant. I have asked three Hyundai Service dealers for help. All have tried. Noting noted that contributes to the issues above. At first, my dealer replaced the front camera. Was told it was a heating issue. I have contacted Hyundai BLUELINK service for help. An information report was filed, TWICE. The first report I received feedback that Hyundai’s engineers had corrected the issue. On the following day, the codes returned. A second concern was filed with Hyundai BLUELINK. Hyundai Motor America Case#: [XXX] to wit: “Thank you for contacting Hyundai Motor America. We are in receipt of your e-mail and one of our representatives will get back to you shortly. Sincerely, Hyundai Motor America” Is my vehicle going to fail and cause me injury while operating it on an Interstate highway? This is quite concerning as I drive my car. All I want from Hyundai is to get this issue repaired. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11621650
Recall Date: Oct 23, 2024
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Currently have 518 Diagnostic History Codes (DTC)in memory. Additionally, I have 3 Active DTC’s. The codes are: DTC C160C87 DTC System CHASSIS DTC Sub System LKAS, and DTC C160C87 DTC System CHASSIS DTC Sub System SCC, and DTC C163881 DTC system CHASSIS DTC Sub System SCC FIRST OCCURRENCE: during actual assembly in Montgomery, AL plant. I have asked three Hyundai Service dealers for help. All have tried. Noting noted that contributes to the issues above. At first, my dealer replaced the front camera. Was told it was a heating issue. I have contacted Hyundai BLUELINK service for help. An information report was filed, TWICE. The first report I received feedback that Hyundai’s engineers had corrected the issue. On the following day, the codes returned. A second concern was filed with Hyundai BLUELINK. Hyundai Motor America Case#: [XXX] to wit: “Thank you for contacting Hyundai Motor America. We are in receipt of your e-mail and one of our representatives will get back to you shortly. Sincerely, Hyundai Motor America” Is my vehicle going to fail and cause me injury while operating it on an Interstate highway? This is quite concerning as I drive my car. All I want from Hyundai is to get this issue repaired. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Currently have 518 Diagnostic History Codes (DTC)in memory. Additionally, I have 3 Active DTC’s. The codes are: DTC C160C87 DTC System CHASSIS DTC Sub System LKAS, and DTC C160C87 DTC System CHASSIS DTC Sub System SCC, and DTC C163881 DTC system CHASSIS DTC Sub System SCC FIRST OCCURRENCE: during actual assembly in Montgomery, AL plant. I have asked three Hyundai Service dealers for help. All have tried. Noting noted that contributes to the issues above. At first, my dealer replaced the front camera. Was told it was a heating issue. I have contacted Hyundai BLUELINK service for help. An information report was filed, TWICE. The first report I received feedback that Hyundai’s engineers had corrected the issue. On the following day, the codes returned. A second concern was filed with Hyundai BLUELINK. Hyundai Motor America Case#: [XXX] to wit: “Thank you for contacting Hyundai Motor America. We are in receipt of your e-mail and one of our representatives will get back to you shortly. Sincerely, Hyundai Motor America” Is my vehicle going to fail and cause me injury while operating it on an Interstate highway? This is quite concerning as I drive my car. All I want from Hyundai is to get this issue repaired. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Currently have 518 Diagnostic History Codes (DTC)in memory. Additionally, I have 3 Active DTC’s. The codes are: DTC C160C87 DTC System CHASSIS DTC Sub System LKAS, and DTC C160C87 DTC System CHASSIS DTC Sub System SCC, and DTC C163881 DTC system CHASSIS DTC Sub System SCC FIRST OCCURRENCE: during actual assembly in Montgomery, AL plant. I have asked three Hyundai Service dealers for help. All have tried. Noting noted that contributes to the issues above. At first, my dealer replaced the front camera. Was told it was a heating issue. I have contacted Hyundai BLUELINK service for help. An information report was filed, TWICE. The first report I received feedback that Hyundai’s engineers had corrected the issue. On the following day, the codes returned. A second concern was filed with Hyundai BLUELINK. Hyundai Motor America Case#: [XXX] to wit: “Thank you for contacting Hyundai Motor America. We are in receipt of your e-mail and one of our representatives will get back to you shortly. Sincerely, Hyundai Motor America” Is my vehicle going to fail and cause me injury while operating it on an Interstate highway? This is quite concerning as I drive my car. All I want from Hyundai is to get this issue repaired. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11621650
Recall Date: Oct 23, 2024
Hyundai Motor America
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Currently have 518 Diagnostic History Codes (DTC)in memory. Additionally, I have 3 Active DTC’s. The codes are: DTC C160C87 DTC System CHASSIS DTC Sub System LKAS, and DTC C160C87 DTC System CHASSIS DTC Sub System SCC, and DTC C163881 DTC system CHASSIS DTC Sub System SCC FIRST OCCURRENCE: during actual assembly in Montgomery, AL plant. I have asked three Hyundai Service dealers for help. All have tried. Noting noted that contributes to the issues above. At first, my dealer replaced the front camera. Was told it was a heating issue. I have contacted Hyundai BLUELINK service for help. An information report was filed, TWICE. The first report I received feedback that Hyundai’s engineers had corrected the issue. On the following day, the codes returned. A second concern was filed with Hyundai BLUELINK. Hyundai Motor America Case#: [XXX] to wit: “Thank you for contacting Hyundai Motor America. We are in receipt of your e-mail and one of our representatives will get back to you shortly. Sincerely, Hyundai Motor America” Is my vehicle going to fail and cause me injury while operating it on an Interstate highway? This is quite concerning as I drive my car. All I want from Hyundai is to get this issue repaired. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Currently have 518 Diagnostic History Codes (DTC)in memory. Additionally, I have 3 Active DTC’s. The codes are: DTC C160C87 DTC System CHASSIS DTC Sub System LKAS, and DTC C160C87 DTC System CHASSIS DTC Sub System SCC, and DTC C163881 DTC system CHASSIS DTC Sub System SCC FIRST OCCURRENCE: during actual assembly in Montgomery, AL plant. I have asked three Hyundai Service dealers for help. All have tried. Noting noted that contributes to the issues above. At first, my dealer replaced the front camera. Was told it was a heating issue. I have contacted Hyundai BLUELINK service for help. An information report was filed, TWICE. The first report I received feedback that Hyundai’s engineers had corrected the issue. On the following day, the codes returned. A second concern was filed with Hyundai BLUELINK. Hyundai Motor America Case#: [XXX] to wit: “Thank you for contacting Hyundai Motor America. We are in receipt of your e-mail and one of our representatives will get back to you shortly. Sincerely, Hyundai Motor America” Is my vehicle going to fail and cause me injury while operating it on an Interstate highway? This is quite concerning as I drive my car. All I want from Hyundai is to get this issue repaired. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Currently have 518 Diagnostic History Codes (DTC)in memory. Additionally, I have 3 Active DTC’s. The codes are: DTC C160C87 DTC System CHASSIS DTC Sub System LKAS, and DTC C160C87 DTC System CHASSIS DTC Sub System SCC, and DTC C163881 DTC system CHASSIS DTC Sub System SCC FIRST OCCURRENCE: during actual assembly in Montgomery, AL plant. I have asked three Hyundai Service dealers for help. All have tried. Noting noted that contributes to the issues above. At first, my dealer replaced the front camera. Was told it was a heating issue. I have contacted Hyundai BLUELINK service for help. An information report was filed, TWICE. The first report I received feedback that Hyundai’s engineers had corrected the issue. On the following day, the codes returned. A second concern was filed with Hyundai BLUELINK. Hyundai Motor America Case#: [XXX] to wit: “Thank you for contacting Hyundai Motor America. We are in receipt of your e-mail and one of our representatives will get back to you shortly. Sincerely, Hyundai Motor America” Is my vehicle going to fail and cause me injury while operating it on an Interstate highway? This is quite concerning as I drive my car. All I want from Hyundai is to get this issue repaired. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11621650
Recall Date: Oct 23, 2024
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