Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2024 Santa Fe and Santa Fe Hybrid vehicles. The overhead console rear sunshade switch knob may not be fully recessed, which can result in unintentional closing of the sunshade. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window, Partition and Roof Panel Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 270
Recall Date: Nov 7, 2024
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2024 Santa Fe and Santa Fe HEV vehicles. The main floor wiring harness may chafe against the passenger-side second-row bench seat assembly and become damaged, which can cause the air bags to deploy unintentionally or prevent the air bags from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 265
Recall Date: Jul 26, 2024
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2024 Santa Fe vehicles. A software error in the transmission control unit may result in a vehicle roll away when the vehicle is in PARK.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 263
Recall Date: Jul 11, 2024
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2024 Santa Fe vehicles. The rearview camera image may be obstructed by a trailer parking assist message. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 258
Recall Date: Apr 2, 2024
Consumer Complaints
82 ComplaintsHyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2024 Hyundai Santa Fe. The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power and failed to accelerate as intended. Additionally, the message "Transmission System Check" was displayed, and the check engine warning light was illuminated. The vehicle was towed to a dealer; however, the failure was not able to be replicated. The failure persisted. The vehicle was taken to another dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 3,800.
Corrective Action:
The contact owns a 2024 Hyundai Santa Fe. The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power and failed to accelerate as intended. Additionally, the message "Transmission System Check" was displayed, and the check engine warning light was illuminated. The vehicle was towed to a dealer; however, the failure was not able to be replicated. The failure persisted. The vehicle was taken to another dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 3,800.
Additional Notes:
The contact owns a 2024 Hyundai Santa Fe. The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power and failed to accelerate as intended. Additionally, the message "Transmission System Check" was displayed, and the check engine warning light was illuminated. The vehicle was towed to a dealer; however, the failure was not able to be replicated. The failure persisted. The vehicle was taken to another dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 3,800.
Mfg Campaign: 11609055
Recall Date: Aug 16, 2024
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2024 Hyundai Santa Fe. The contact stated while attempting to accelerate to exit the driveway and depressing the accelerator pedal, the vehicle failed to respond. In addition, when the vehicle was shifted into drive or reverse, there was an abnormal knocking sound coming from under the hood. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the failure was linked to NHTSA Campaign Number: 24V529000 (Power Train); however, the part to repair the vehicle was not available. The manufacturer was made aware of the failure. The failure mileage was approximately 15,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2024 Hyundai Santa Fe. The contact stated while attempting to accelerate to exit the driveway and depressing the accelerator pedal, the vehicle failed to respond. In addition, when the vehicle was shifted into drive or reverse, there was an abnormal knocking sound coming from under the hood. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the failure was linked to NHTSA Campaign Number: 24V529000 (Power Train); however, the part to repair the vehicle was not available. The manufacturer was made aware of the failure. The failure mileage was approximately 15,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2024 Hyundai Santa Fe. The contact stated while attempting to accelerate to exit the driveway and depressing the accelerator pedal, the vehicle failed to respond. In addition, when the vehicle was shifted into drive or reverse, there was an abnormal knocking sound coming from under the hood. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the failure was linked to NHTSA Campaign Number: 24V529000 (Power Train); however, the part to repair the vehicle was not available. The manufacturer was made aware of the failure. The failure mileage was approximately 15,000. Parts distribution disconnect.
Mfg Campaign: 11608731
Recall Date: Aug 15, 2024
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I bought my car in 2024 and my monitor keeps glitching out. One month into buying the car, the monitor began glitching out, affecting my gps.These problems began in March. I took it to service in May, and they said they had it fixed. However, after a little bit, the same monitor problems came back. There were multiple times where my monitor went completely blank when I was driving far, leaving me shocked and scared. The monitor also went completely blank when I was reversing, almost leading to an accident because of this car's failure. I contacted service again, and they said that I would have to wait a month for the car to be looked at. But I don't want to wait this long, because I am not comfortable with this car anymore and am scared that something might happen because of the monitor glitches.
Corrective Action:
I bought my car in 2024 and my monitor keeps glitching out. One month into buying the car, the monitor began glitching out, affecting my gps.These problems began in March. I took it to service in May, and they said they had it fixed. However, after a little bit, the same monitor problems came back. There were multiple times where my monitor went completely blank when I was driving far, leaving me shocked and scared. The monitor also went completely blank when I was reversing, almost leading to an accident because of this car's failure. I contacted service again, and they said that I would have to wait a month for the car to be looked at. But I don't want to wait this long, because I am not comfortable with this car anymore and am scared that something might happen because of the monitor glitches.
Additional Notes:
I bought my car in 2024 and my monitor keeps glitching out. One month into buying the car, the monitor began glitching out, affecting my gps.These problems began in March. I took it to service in May, and they said they had it fixed. However, after a little bit, the same monitor problems came back. There were multiple times where my monitor went completely blank when I was driving far, leaving me shocked and scared. The monitor also went completely blank when I was reversing, almost leading to an accident because of this car's failure. I contacted service again, and they said that I would have to wait a month for the car to be looked at. But I don't want to wait this long, because I am not comfortable with this car anymore and am scared that something might happen because of the monitor glitches.
Mfg Campaign: 11608338
Recall Date: Aug 13, 2024
Hyundai Motor America
Defect Description:
AIR BAGS
Potential Consequences:
Involved in a car accident 4/24 going 60 mph, driver cut over and made contact near driver side door, causing us to also slam into a concrete wall on passenger door. After 3 months and up to 29k in damages, insurance declared our car a total loss on 7/23/24. On 7/25/24 the recall was released. No airbags deployed but I had 2 airbag safety codes on my phone (after accident) I didn’t have the car for. 4/11 and on. POA was signed on 7/24/24 releasing car to at fault party’s insurance. Hyundai said they can’t do any investigation on the car to determine if it was a fault. Collision site and dealership was surprised airbags did not deploy. The final damage reported was the inner most pillar that was “last line of defense, cannot be repaired must be replaced” per collision site, had a crack all the way down. I was 30 weeks pregnant and now dealing with ongoing back issues and my toddler was in her car seat. Going that speed with that much damage and hit on both sides should have deployed airbags. Also interesting timing our car was totaled 2 days before official recall. All seatbelts in car “deployed” but side airbags did not. No airbags did
Corrective Action:
Involved in a car accident 4/24 going 60 mph, driver cut over and made contact near driver side door, causing us to also slam into a concrete wall on passenger door. After 3 months and up to 29k in damages, insurance declared our car a total loss on 7/23/24. On 7/25/24 the recall was released. No airbags deployed but I had 2 airbag safety codes on my phone (after accident) I didn’t have the car for. 4/11 and on. POA was signed on 7/24/24 releasing car to at fault party’s insurance. Hyundai said they can’t do any investigation on the car to determine if it was a fault. Collision site and dealership was surprised airbags did not deploy. The final damage reported was the inner most pillar that was “last line of defense, cannot be repaired must be replaced” per collision site, had a crack all the way down. I was 30 weeks pregnant and now dealing with ongoing back issues and my toddler was in her car seat. Going that speed with that much damage and hit on both sides should have deployed airbags. Also interesting timing our car was totaled 2 days before official recall. All seatbelts in car “deployed” but side airbags did not. No airbags did
Additional Notes:
Involved in a car accident 4/24 going 60 mph, driver cut over and made contact near driver side door, causing us to also slam into a concrete wall on passenger door. After 3 months and up to 29k in damages, insurance declared our car a total loss on 7/23/24. On 7/25/24 the recall was released. No airbags deployed but I had 2 airbag safety codes on my phone (after accident) I didn’t have the car for. 4/11 and on. POA was signed on 7/24/24 releasing car to at fault party’s insurance. Hyundai said they can’t do any investigation on the car to determine if it was a fault. Collision site and dealership was surprised airbags did not deploy. The final damage reported was the inner most pillar that was “last line of defense, cannot be repaired must be replaced” per collision site, had a crack all the way down. I was 30 weeks pregnant and now dealing with ongoing back issues and my toddler was in her car seat. Going that speed with that much damage and hit on both sides should have deployed airbags. Also interesting timing our car was totaled 2 days before official recall. All seatbelts in car “deployed” but side airbags did not. No airbags did
Mfg Campaign: 11606225
Recall Date: Aug 2, 2024
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission failure. Problem confirmed by dealership on 7/22. Problem arose on 7/20 with car jumping forward abrublty and started making a clicking noise and hesitating. Did not learn about recall until I logged into my insurance company website to pay my insurance and it listed a recall on my Santa Fe on 7/20. Dropped car off at dealership on 7/22 and was told later that day it would need a new transmission and the dealership was told by Hyundai to give me a loaner car until Hyundai decided what to do about my car. I filed a claim on 7/23 with Hyundai about doing a buy back. I was told I would receive a call in 2-3 business days but have yet to receive one. I called Hyundai on 7/31 and was told my case manager had left a voice mail for me on 7/29 but I have no vm or missed call. I was given my case managers direct phone number and left a vm. Today is 8/1 and my 2024 Santa Fe Calligraphy that I bought on 6/28 and drove for only 3 weeks is sitting in the dealerships parking lot and per dealership, on 7/31 they are still waiting to hear from HYUNDAI. It has 1300 miles on it and luckily I did not get stranded 400 miles away while on vacation. I am very upset that no one contacted me or when problems started to occur with this vehicle, nothing was done and the vehicles were still being sold to the public
Corrective Action:
Transmission failure. Problem confirmed by dealership on 7/22. Problem arose on 7/20 with car jumping forward abrublty and started making a clicking noise and hesitating. Did not learn about recall until I logged into my insurance company website to pay my insurance and it listed a recall on my Santa Fe on 7/20. Dropped car off at dealership on 7/22 and was told later that day it would need a new transmission and the dealership was told by Hyundai to give me a loaner car until Hyundai decided what to do about my car. I filed a claim on 7/23 with Hyundai about doing a buy back. I was told I would receive a call in 2-3 business days but have yet to receive one. I called Hyundai on 7/31 and was told my case manager had left a voice mail for me on 7/29 but I have no vm or missed call. I was given my case managers direct phone number and left a vm. Today is 8/1 and my 2024 Santa Fe Calligraphy that I bought on 6/28 and drove for only 3 weeks is sitting in the dealerships parking lot and per dealership, on 7/31 they are still waiting to hear from HYUNDAI. It has 1300 miles on it and luckily I did not get stranded 400 miles away while on vacation. I am very upset that no one contacted me or when problems started to occur with this vehicle, nothing was done and the vehicles were still being sold to the public
Additional Notes:
Transmission failure. Problem confirmed by dealership on 7/22. Problem arose on 7/20 with car jumping forward abrublty and started making a clicking noise and hesitating. Did not learn about recall until I logged into my insurance company website to pay my insurance and it listed a recall on my Santa Fe on 7/20. Dropped car off at dealership on 7/22 and was told later that day it would need a new transmission and the dealership was told by Hyundai to give me a loaner car until Hyundai decided what to do about my car. I filed a claim on 7/23 with Hyundai about doing a buy back. I was told I would receive a call in 2-3 business days but have yet to receive one. I called Hyundai on 7/31 and was told my case manager had left a voice mail for me on 7/29 but I have no vm or missed call. I was given my case managers direct phone number and left a vm. Today is 8/1 and my 2024 Santa Fe Calligraphy that I bought on 6/28 and drove for only 3 weeks is sitting in the dealerships parking lot and per dealership, on 7/31 they are still waiting to hear from HYUNDAI. It has 1300 miles on it and luckily I did not get stranded 400 miles away while on vacation. I am very upset that no one contacted me or when problems started to occur with this vehicle, nothing was done and the vehicles were still being sold to the public
Mfg Campaign: 11605840
Recall Date: Aug 1, 2024
Hyundai Motor America
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2024 Hyundai Santa Fe. The contact stated while operating the vehicle, there was water leaking into the cabin of the vehicle from underneath the instrument panel onto the accelerator pedal. Additionally, while operating the vehicle, the engine and outside the vehicle were extremely hot, and the temperature gauge had malfunctioned. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was not contacted. The failure mileage was 100.
Corrective Action:
The contact owns a 2024 Hyundai Santa Fe. The contact stated while operating the vehicle, there was water leaking into the cabin of the vehicle from underneath the instrument panel onto the accelerator pedal. Additionally, while operating the vehicle, the engine and outside the vehicle were extremely hot, and the temperature gauge had malfunctioned. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was not contacted. The failure mileage was 100.
Additional Notes:
The contact owns a 2024 Hyundai Santa Fe. The contact stated while operating the vehicle, there was water leaking into the cabin of the vehicle from underneath the instrument panel onto the accelerator pedal. Additionally, while operating the vehicle, the engine and outside the vehicle were extremely hot, and the temperature gauge had malfunctioned. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was not contacted. The failure mileage was 100.
Mfg Campaign: 11605722
Recall Date: Jul 31, 2024
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On July 3, 2024 the vehicle was parked on my driveway. My driveway is very steep, the sun was out and it was windy. I opened the car and got in, the wind caught the door and it slammed shut. The back window shattered and many small glass particles were on ground behind the car and on the backs of the second and third row seats that were down. If someone had been sitting in the third row seat they would have been cover in glass. The dealer said that this could not have happened as described, but it did, and that I should repair the window my self. The glass is only 1/8 inch thick and I asked the glass company if they could get a thicker pane, none is available. I believe the manufacturer should recall and replace the back window with a stronger pane. Pictures and repair invoice to be mailed.
Corrective Action:
On July 3, 2024 the vehicle was parked on my driveway. My driveway is very steep, the sun was out and it was windy. I opened the car and got in, the wind caught the door and it slammed shut. The back window shattered and many small glass particles were on ground behind the car and on the backs of the second and third row seats that were down. If someone had been sitting in the third row seat they would have been cover in glass. The dealer said that this could not have happened as described, but it did, and that I should repair the window my self. The glass is only 1/8 inch thick and I asked the glass company if they could get a thicker pane, none is available. I believe the manufacturer should recall and replace the back window with a stronger pane. Pictures and repair invoice to be mailed.
Additional Notes:
On July 3, 2024 the vehicle was parked on my driveway. My driveway is very steep, the sun was out and it was windy. I opened the car and got in, the wind caught the door and it slammed shut. The back window shattered and many small glass particles were on ground behind the car and on the backs of the second and third row seats that were down. If someone had been sitting in the third row seat they would have been cover in glass. The dealer said that this could not have happened as described, but it did, and that I should repair the window my self. The glass is only 1/8 inch thick and I asked the glass company if they could get a thicker pane, none is available. I believe the manufacturer should recall and replace the back window with a stronger pane. Pictures and repair invoice to be mailed.
Mfg Campaign: 11605081
Recall Date: Jul 29, 2024
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Our 2024 Santa Fe while traveling 70mph on the freeway suddenly lost power and went into what Hyundai warranty described as "limp mode'. This happened 2x. The 1st time was June 26, 2024 and the 2nd time was June 29th 2024. Both times the high pressure fuel pump was diagnosed by 2 different Hyundai dealership service facilities.Both times were highly potentially serious risk situations- traveling at highway speeds in traffic when suddenly losing engine power, and having to navigate off freeway/highway with no acceleration, basically rolling/drifting off.
Corrective Action:
Our 2024 Santa Fe while traveling 70mph on the freeway suddenly lost power and went into what Hyundai warranty described as "limp mode'. This happened 2x. The 1st time was June 26, 2024 and the 2nd time was June 29th 2024. Both times the high pressure fuel pump was diagnosed by 2 different Hyundai dealership service facilities.Both times were highly potentially serious risk situations- traveling at highway speeds in traffic when suddenly losing engine power, and having to navigate off freeway/highway with no acceleration, basically rolling/drifting off.
Additional Notes:
Our 2024 Santa Fe while traveling 70mph on the freeway suddenly lost power and went into what Hyundai warranty described as "limp mode'. This happened 2x. The 1st time was June 26, 2024 and the 2nd time was June 29th 2024. Both times the high pressure fuel pump was diagnosed by 2 different Hyundai dealership service facilities.Both times were highly potentially serious risk situations- traveling at highway speeds in traffic when suddenly losing engine power, and having to navigate off freeway/highway with no acceleration, basically rolling/drifting off.
Mfg Campaign: 11603366
Recall Date: Jul 19, 2024
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
DCT transmission issue
Corrective Action:
DCT transmission issue
Additional Notes:
DCT transmission issue
Mfg Campaign: 11601821
Recall Date: Jul 13, 2024
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
Two incidents prior to taking in to the dealership: Thursday, 6/27: Car would not reverse when trying to get out of parking spot. Even though it was indicating reverse it kept moving forward in neutral Friday, 6/28: Car would not go into park. When I tried to set it in park it switched between gears erratically before ending on neutral. Received warning to take it to the dealer and could not turn off car—it stayed in accessory mode. Wednesday, 7/3: Learned from dealer that there was a hole in transmission. No update on how long it will take to be repaired.
Corrective Action:
Two incidents prior to taking in to the dealership: Thursday, 6/27: Car would not reverse when trying to get out of parking spot. Even though it was indicating reverse it kept moving forward in neutral Friday, 6/28: Car would not go into park. When I tried to set it in park it switched between gears erratically before ending on neutral. Received warning to take it to the dealer and could not turn off car—it stayed in accessory mode. Wednesday, 7/3: Learned from dealer that there was a hole in transmission. No update on how long it will take to be repaired.
Additional Notes:
Two incidents prior to taking in to the dealership: Thursday, 6/27: Car would not reverse when trying to get out of parking spot. Even though it was indicating reverse it kept moving forward in neutral Friday, 6/28: Car would not go into park. When I tried to set it in park it switched between gears erratically before ending on neutral. Received warning to take it to the dealer and could not turn off car—it stayed in accessory mode. Wednesday, 7/3: Learned from dealer that there was a hole in transmission. No update on how long it will take to be repaired.
Mfg Campaign: 11600437
Recall Date: Jul 9, 2024
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
Shuddering/shaking when driving. Whether or not when accelerating. Turn vehicle on and it jolted and died but would start up again after a few minutes.
Corrective Action:
Shuddering/shaking when driving. Whether or not when accelerating. Turn vehicle on and it jolted and died but would start up again after a few minutes.
Additional Notes:
Shuddering/shaking when driving. Whether or not when accelerating. Turn vehicle on and it jolted and died but would start up again after a few minutes.
Mfg Campaign: 11600293
Recall Date: Jul 8, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Shuddering/shaking when driving. Whether or not when accelerating. Turn vehicle on and it jolted and died but would start up again after a few minutes.
Corrective Action:
Shuddering/shaking when driving. Whether or not when accelerating. Turn vehicle on and it jolted and died but would start up again after a few minutes.
Additional Notes:
Shuddering/shaking when driving. Whether or not when accelerating. Turn vehicle on and it jolted and died but would start up again after a few minutes.
Mfg Campaign: 11600293
Recall Date: Jul 8, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While I was driving, my new 2024 Hyundai Santa Fe suddenly experienced issues with the digital dashboard panel and a loss of speed. The dashboard went haywire, and my speed dropped from 60 mph to approximately 25 mph on the highway. The vehicle also struggled to accelerate from a standstill. After shutting off the vehicle and waiting a few minutes, the dashboard appeared to reset, and everything returned to normal. I immediately returned the vehicle to the dealer, but they could not find any issues as no codes were displayed. The abrupt decrease in speed while driving is a significant concern, as it could have resulted in a rear-end collision on the highway.
Corrective Action:
While I was driving, my new 2024 Hyundai Santa Fe suddenly experienced issues with the digital dashboard panel and a loss of speed. The dashboard went haywire, and my speed dropped from 60 mph to approximately 25 mph on the highway. The vehicle also struggled to accelerate from a standstill. After shutting off the vehicle and waiting a few minutes, the dashboard appeared to reset, and everything returned to normal. I immediately returned the vehicle to the dealer, but they could not find any issues as no codes were displayed. The abrupt decrease in speed while driving is a significant concern, as it could have resulted in a rear-end collision on the highway.
Additional Notes:
While I was driving, my new 2024 Hyundai Santa Fe suddenly experienced issues with the digital dashboard panel and a loss of speed. The dashboard went haywire, and my speed dropped from 60 mph to approximately 25 mph on the highway. The vehicle also struggled to accelerate from a standstill. After shutting off the vehicle and waiting a few minutes, the dashboard appeared to reset, and everything returned to normal. I immediately returned the vehicle to the dealer, but they could not find any issues as no codes were displayed. The abrupt decrease in speed while driving is a significant concern, as it could have resulted in a rear-end collision on the highway.
Mfg Campaign: 11598423
Recall Date: Jul 2, 2024
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While I was driving, my new 2024 Hyundai Santa Fe suddenly experienced issues with the digital dashboard panel and a loss of speed. The dashboard went haywire, and my speed dropped from 60 mph to approximately 25 mph on the highway. The vehicle also struggled to accelerate from a standstill. After shutting off the vehicle and waiting a few minutes, the dashboard appeared to reset, and everything returned to normal. I immediately returned the vehicle to the dealer, but they could not find any issues as no codes were displayed. The abrupt decrease in speed while driving is a significant concern, as it could have resulted in a rear-end collision on the highway.
Corrective Action:
While I was driving, my new 2024 Hyundai Santa Fe suddenly experienced issues with the digital dashboard panel and a loss of speed. The dashboard went haywire, and my speed dropped from 60 mph to approximately 25 mph on the highway. The vehicle also struggled to accelerate from a standstill. After shutting off the vehicle and waiting a few minutes, the dashboard appeared to reset, and everything returned to normal. I immediately returned the vehicle to the dealer, but they could not find any issues as no codes were displayed. The abrupt decrease in speed while driving is a significant concern, as it could have resulted in a rear-end collision on the highway.
Additional Notes:
While I was driving, my new 2024 Hyundai Santa Fe suddenly experienced issues with the digital dashboard panel and a loss of speed. The dashboard went haywire, and my speed dropped from 60 mph to approximately 25 mph on the highway. The vehicle also struggled to accelerate from a standstill. After shutting off the vehicle and waiting a few minutes, the dashboard appeared to reset, and everything returned to normal. I immediately returned the vehicle to the dealer, but they could not find any issues as no codes were displayed. The abrupt decrease in speed while driving is a significant concern, as it could have resulted in a rear-end collision on the highway.
Mfg Campaign: 11598423
Recall Date: Jul 2, 2024
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
My transmission went out at only 1800 miles. It slipped out of gear 2 times while driving. Looking on line I see that I am not the only one. Also people are saying that there 2nd transmission goes out also. I am in the middle of trying to get a buy out.
Corrective Action:
My transmission went out at only 1800 miles. It slipped out of gear 2 times while driving. Looking on line I see that I am not the only one. Also people are saying that there 2nd transmission goes out also. I am in the middle of trying to get a buy out.
Additional Notes:
My transmission went out at only 1800 miles. It slipped out of gear 2 times while driving. Looking on line I see that I am not the only one. Also people are saying that there 2nd transmission goes out also. I am in the middle of trying to get a buy out.
Mfg Campaign: 11593327
Recall Date: Jun 9, 2024
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
When placed in "Park" the vehicle's brakes did not engage, which allowed the vehicle to roll backwards when I exited the vehicle. I was able to reproduce the problem again and I recorded a video showing the problem. When pressing "Park" on the electronic shifter, the dashboard displays that the video is in "Park". However, the brakes are not engaged as evidenced by the vehicle rolling backwards when I take my foot off the brake. After reproducing the issue a couple times (~ 10 minutes later) and documenting the issue with a video, the check engine light eventually came on and the dashboard displayed: "PARK malfunction. Engage parking brake when parking vehicle." Which quickly changed to the warning message: "Shifter system malfunction! Service immediately" The vehicle would no longer let me place it in "park" and it remained on in "accessory mode" and I was unable to turn off "accessory mode" since the vehicle could not be placed in park. However, neither of these error messages appeared the 3-4 times I was able to place the vehicle in "park" and then observe it roll back. The vehicle has been towed to Northwest Hyundai for inspection/repair. >> How was your safety or the safety of others put at risk? The car rolling uncontrolled is a huge safety hazard to anyone that happens to be in the path of the car. It is also a huge safety hazard to any occupants that might remain in the vehicle when the driver exits after placing it in park. >> Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. The service error that appeared prevented the car from being placed in "park". However, I was able to capture a video of the problem. >> Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no error messages of any kind.
Corrective Action:
When placed in "Park" the vehicle's brakes did not engage, which allowed the vehicle to roll backwards when I exited the vehicle. I was able to reproduce the problem again and I recorded a video showing the problem. When pressing "Park" on the electronic shifter, the dashboard displays that the video is in "Park". However, the brakes are not engaged as evidenced by the vehicle rolling backwards when I take my foot off the brake. After reproducing the issue a couple times (~ 10 minutes later) and documenting the issue with a video, the check engine light eventually came on and the dashboard displayed: "PARK malfunction. Engage parking brake when parking vehicle." Which quickly changed to the warning message: "Shifter system malfunction! Service immediately" The vehicle would no longer let me place it in "park" and it remained on in "accessory mode" and I was unable to turn off "accessory mode" since the vehicle could not be placed in park. However, neither of these error messages appeared the 3-4 times I was able to place the vehicle in "park" and then observe it roll back. The vehicle has been towed to Northwest Hyundai for inspection/repair. >> How was your safety or the safety of others put at risk? The car rolling uncontrolled is a huge safety hazard to anyone that happens to be in the path of the car. It is also a huge safety hazard to any occupants that might remain in the vehicle when the driver exits after placing it in park. >> Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. The service error that appeared prevented the car from being placed in "park". However, I was able to capture a video of the problem. >> Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no error messages of any kind.
Additional Notes:
When placed in "Park" the vehicle's brakes did not engage, which allowed the vehicle to roll backwards when I exited the vehicle. I was able to reproduce the problem again and I recorded a video showing the problem. When pressing "Park" on the electronic shifter, the dashboard displays that the video is in "Park". However, the brakes are not engaged as evidenced by the vehicle rolling backwards when I take my foot off the brake. After reproducing the issue a couple times (~ 10 minutes later) and documenting the issue with a video, the check engine light eventually came on and the dashboard displayed: "PARK malfunction. Engage parking brake when parking vehicle." Which quickly changed to the warning message: "Shifter system malfunction! Service immediately" The vehicle would no longer let me place it in "park" and it remained on in "accessory mode" and I was unable to turn off "accessory mode" since the vehicle could not be placed in park. However, neither of these error messages appeared the 3-4 times I was able to place the vehicle in "park" and then observe it roll back. The vehicle has been towed to Northwest Hyundai for inspection/repair. >> How was your safety or the safety of others put at risk? The car rolling uncontrolled is a huge safety hazard to anyone that happens to be in the path of the car. It is also a huge safety hazard to any occupants that might remain in the vehicle when the driver exits after placing it in park. >> Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. The service error that appeared prevented the car from being placed in "park". However, I was able to capture a video of the problem. >> Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no error messages of any kind.
Mfg Campaign: 11591669
Recall Date: May 31, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When driving the cluster panel with speedometer etc goes black for a bit and then comes back on. Also, all the warning lights will come on sporadically at the same time and stay on for a few seconds then go away, or just stay on until car is turned off. Heads up display also goes away and sometimes can't even locate in their settings area. After about 10 min of my phone being on wireless charger it gives me a warning message that my phone is getting hot and to remove the phone. Bought vehicle new on April 13th and this all started within the first week and continue.
Corrective Action:
When driving the cluster panel with speedometer etc goes black for a bit and then comes back on. Also, all the warning lights will come on sporadically at the same time and stay on for a few seconds then go away, or just stay on until car is turned off. Heads up display also goes away and sometimes can't even locate in their settings area. After about 10 min of my phone being on wireless charger it gives me a warning message that my phone is getting hot and to remove the phone. Bought vehicle new on April 13th and this all started within the first week and continue.
Additional Notes:
When driving the cluster panel with speedometer etc goes black for a bit and then comes back on. Also, all the warning lights will come on sporadically at the same time and stay on for a few seconds then go away, or just stay on until car is turned off. Heads up display also goes away and sometimes can't even locate in their settings area. After about 10 min of my phone being on wireless charger it gives me a warning message that my phone is getting hot and to remove the phone. Bought vehicle new on April 13th and this all started within the first week and continue.
Mfg Campaign: 11585355
Recall Date: Apr 26, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Potential Consequences:
When driving the cluster panel with speedometer etc goes black for a bit and then comes back on. Also, all the warning lights will come on sporadically at the same time and stay on for a few seconds then go away, or just stay on until car is turned off. Heads up display also goes away and sometimes can't even locate in their settings area. After about 10 min of my phone being on wireless charger it gives me a warning message that my phone is getting hot and to remove the phone. Bought vehicle new on April 13th and this all started within the first week and continue.
Corrective Action:
When driving the cluster panel with speedometer etc goes black for a bit and then comes back on. Also, all the warning lights will come on sporadically at the same time and stay on for a few seconds then go away, or just stay on until car is turned off. Heads up display also goes away and sometimes can't even locate in their settings area. After about 10 min of my phone being on wireless charger it gives me a warning message that my phone is getting hot and to remove the phone. Bought vehicle new on April 13th and this all started within the first week and continue.
Additional Notes:
When driving the cluster panel with speedometer etc goes black for a bit and then comes back on. Also, all the warning lights will come on sporadically at the same time and stay on for a few seconds then go away, or just stay on until car is turned off. Heads up display also goes away and sometimes can't even locate in their settings area. After about 10 min of my phone being on wireless charger it gives me a warning message that my phone is getting hot and to remove the phone. Bought vehicle new on April 13th and this all started within the first week and continue.
Mfg Campaign: 11585355
Recall Date: Apr 26, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
16 warning lights came on. Blinkers are t working, side cameras not working and many other features. Then the check engine light came on.
Corrective Action:
16 warning lights came on. Blinkers are t working, side cameras not working and many other features. Then the check engine light came on.
Additional Notes:
16 warning lights came on. Blinkers are t working, side cameras not working and many other features. Then the check engine light came on.
Mfg Campaign: 11585540
Recall Date: Apr 26, 2024
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Purchased this car new from Crain Hyundai, Conway AR, on 4/1/2024. On 4/3 we called dealer because Bluelink reported 13 maintenance critical issues needed immediate service. Took the vehicle to dealer on 4/4. They worked on vehicle, said they fixed issue and notices would disappear over night. Issues did not, so 4/5 dealer had vehicle picked up, loaner left, and they would fix in 2 days. Issues still not fixed on 4/8. They have no idea how to fix and they want us to accept vehicle as-is. Was told this morning by dealer staff that there has been multiple occurrence of this issue and not fixed.
Corrective Action:
Purchased this car new from Crain Hyundai, Conway AR, on 4/1/2024. On 4/3 we called dealer because Bluelink reported 13 maintenance critical issues needed immediate service. Took the vehicle to dealer on 4/4. They worked on vehicle, said they fixed issue and notices would disappear over night. Issues did not, so 4/5 dealer had vehicle picked up, loaner left, and they would fix in 2 days. Issues still not fixed on 4/8. They have no idea how to fix and they want us to accept vehicle as-is. Was told this morning by dealer staff that there has been multiple occurrence of this issue and not fixed.
Additional Notes:
Purchased this car new from Crain Hyundai, Conway AR, on 4/1/2024. On 4/3 we called dealer because Bluelink reported 13 maintenance critical issues needed immediate service. Took the vehicle to dealer on 4/4. They worked on vehicle, said they fixed issue and notices would disappear over night. Issues did not, so 4/5 dealer had vehicle picked up, loaner left, and they would fix in 2 days. Issues still not fixed on 4/8. They have no idea how to fix and they want us to accept vehicle as-is. Was told this morning by dealer staff that there has been multiple occurrence of this issue and not fixed.
Mfg Campaign: 11581785
Recall Date: Apr 8, 2024
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury