Complaints & Recalls
Consumer Complaints
35 ComplaintsHyundai Motor America
Defect Description:
ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:CAMERA/SENSOR
Potential Consequences:
The contact owns a 2025 Hyundai Santa Fe. The contact stated that while driving at various speeds and taking her eyes off the road ahead, there was a warning chime and a red warning light illuminated, advising the driver to "Consider taking a Break". The contact stated that the safety feature is the Driver Monitoring: Camera/Sensor and the safety feature was activating while turning her head or moving her eyes from looking ahead. The contact stated that the chime was loud and was distracting while driving. The contact stated that the failure was almost constant. The contact called a local dealer and was advised that the system could not be deactivated. The dealer referred the contact to the NHTSA Hotline to report the issue. The manufacturer was not informed of the failure. The failure mileage was approximately 700.
Corrective Action:
The contact owns a 2025 Hyundai Santa Fe. The contact stated that while driving at various speeds and taking her eyes off the road ahead, there was a warning chime and a red warning light illuminated, advising the driver to "Consider taking a Break". The contact stated that the safety feature is the Driver Monitoring: Camera/Sensor and the safety feature was activating while turning her head or moving her eyes from looking ahead. The contact stated that the chime was loud and was distracting while driving. The contact stated that the failure was almost constant. The contact called a local dealer and was advised that the system could not be deactivated. The dealer referred the contact to the NHTSA Hotline to report the issue. The manufacturer was not informed of the failure. The failure mileage was approximately 700.
Additional Notes:
The contact owns a 2025 Hyundai Santa Fe. The contact stated that while driving at various speeds and taking her eyes off the road ahead, there was a warning chime and a red warning light illuminated, advising the driver to "Consider taking a Break". The contact stated that the safety feature is the Driver Monitoring: Camera/Sensor and the safety feature was activating while turning her head or moving her eyes from looking ahead. The contact stated that the chime was loud and was distracting while driving. The contact stated that the failure was almost constant. The contact called a local dealer and was advised that the system could not be deactivated. The dealer referred the contact to the NHTSA Hotline to report the issue. The manufacturer was not informed of the failure. The failure mileage was approximately 700.
Mfg Campaign: 11658247
Recall Date: May 1, 2025
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car did dashboard update on 4/10/25. Had less than 4300 miles. Unable to unlock car due to dead battery. Car unlock service opened door for tow company to jump battery and advise that the new 2025 Santa Fe Hybrid battery needs to be replaced. May need other service (alternator or Hybrid battery too) but the 12v battery had been drained. Interior lights would not turn on prior to this happening.
Corrective Action:
Car did dashboard update on 4/10/25. Had less than 4300 miles. Unable to unlock car due to dead battery. Car unlock service opened door for tow company to jump battery and advise that the new 2025 Santa Fe Hybrid battery needs to be replaced. May need other service (alternator or Hybrid battery too) but the 12v battery had been drained. Interior lights would not turn on prior to this happening.
Additional Notes:
Car did dashboard update on 4/10/25. Had less than 4300 miles. Unable to unlock car due to dead battery. Car unlock service opened door for tow company to jump battery and advise that the new 2025 Santa Fe Hybrid battery needs to be replaced. May need other service (alternator or Hybrid battery too) but the 12v battery had been drained. Interior lights would not turn on prior to this happening.
Mfg Campaign: 11654636
Recall Date: Apr 14, 2025
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When approaching red light at low speed, about 3mph, the engine cut off in traffic, "apply brakes" or similar, started strobbing across the screen and then it said to put in park. The pedals were not working for brakes. Car came to a stop and put it in park and started it again. The Sante Fe has 3150 miles on it. No other issues.
Corrective Action:
When approaching red light at low speed, about 3mph, the engine cut off in traffic, "apply brakes" or similar, started strobbing across the screen and then it said to put in park. The pedals were not working for brakes. Car came to a stop and put it in park and started it again. The Sante Fe has 3150 miles on it. No other issues.
Additional Notes:
When approaching red light at low speed, about 3mph, the engine cut off in traffic, "apply brakes" or similar, started strobbing across the screen and then it said to put in park. The pedals were not working for brakes. Car came to a stop and put it in park and started it again. The Sante Fe has 3150 miles on it. No other issues.
Mfg Campaign: 11654053
Recall Date: Apr 11, 2025
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle fails to appropriately recognize when it is put in Park. The dash shows a "P" indicating the vehicle is in park, but emits a continuous beeping sound with a message on the dash that reads, "Auto Stop is Off. Shift to P or N and start engine manually." However, when pressing "P" as it states I must do, it then reads, "Gear already selected," before returning to the previous message. This is all while a "P" is illuminated and beeping is continuous. Throughout this time, if the brake is released, the car begins driving forward as though it is in Drive, not Park. I have 3 separate videos of this happening.To answer the above questions: The vehicle has repeatedly been inspected by a Hyundai dealership and each time I am told the issue cannot be replicated. I am happy to have it inspected again. It most certainly puts my safety and others at risk as it continues driving after I have engaged park. No police or insurance representatives have yet inspected it. No others warnings or messages appear before it occurs, only during. The issue first started just before 5k miles on the car and has since occurred at least 5 more times.
Corrective Action:
Vehicle fails to appropriately recognize when it is put in Park. The dash shows a "P" indicating the vehicle is in park, but emits a continuous beeping sound with a message on the dash that reads, "Auto Stop is Off. Shift to P or N and start engine manually." However, when pressing "P" as it states I must do, it then reads, "Gear already selected," before returning to the previous message. This is all while a "P" is illuminated and beeping is continuous. Throughout this time, if the brake is released, the car begins driving forward as though it is in Drive, not Park. I have 3 separate videos of this happening.To answer the above questions: The vehicle has repeatedly been inspected by a Hyundai dealership and each time I am told the issue cannot be replicated. I am happy to have it inspected again. It most certainly puts my safety and others at risk as it continues driving after I have engaged park. No police or insurance representatives have yet inspected it. No others warnings or messages appear before it occurs, only during. The issue first started just before 5k miles on the car and has since occurred at least 5 more times.
Additional Notes:
Vehicle fails to appropriately recognize when it is put in Park. The dash shows a "P" indicating the vehicle is in park, but emits a continuous beeping sound with a message on the dash that reads, "Auto Stop is Off. Shift to P or N and start engine manually." However, when pressing "P" as it states I must do, it then reads, "Gear already selected," before returning to the previous message. This is all while a "P" is illuminated and beeping is continuous. Throughout this time, if the brake is released, the car begins driving forward as though it is in Drive, not Park. I have 3 separate videos of this happening.To answer the above questions: The vehicle has repeatedly been inspected by a Hyundai dealership and each time I am told the issue cannot be replicated. I am happy to have it inspected again. It most certainly puts my safety and others at risk as it continues driving after I have engaged park. No police or insurance representatives have yet inspected it. No others warnings or messages appear before it occurs, only during. The issue first started just before 5k miles on the car and has since occurred at least 5 more times.
Mfg Campaign: 11653986
Recall Date: Apr 10, 2025
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicle fails to appropriately recognize when it is put in Park. The dash shows a "P" indicating the vehicle is in park, but emits a continuous beeping sound with a message on the dash that reads, "Auto Stop is Off. Shift to P or N and start engine manually." However, when pressing "P" as it states I must do, it then reads, "Gear already selected," before returning to the previous message. This is all while a "P" is illuminated and beeping is continuous. Throughout this time, if the brake is released, the car begins driving forward as though it is in Drive, not Park. I have 3 separate videos of this happening.To answer the above questions: The vehicle has repeatedly been inspected by a Hyundai dealership and each time I am told the issue cannot be replicated. I am happy to have it inspected again. It most certainly puts my safety and others at risk as it continues driving after I have engaged park. No police or insurance representatives have yet inspected it. No others warnings or messages appear before it occurs, only during. The issue first started just before 5k miles on the car and has since occurred at least 5 more times.
Corrective Action:
Vehicle fails to appropriately recognize when it is put in Park. The dash shows a "P" indicating the vehicle is in park, but emits a continuous beeping sound with a message on the dash that reads, "Auto Stop is Off. Shift to P or N and start engine manually." However, when pressing "P" as it states I must do, it then reads, "Gear already selected," before returning to the previous message. This is all while a "P" is illuminated and beeping is continuous. Throughout this time, if the brake is released, the car begins driving forward as though it is in Drive, not Park. I have 3 separate videos of this happening.To answer the above questions: The vehicle has repeatedly been inspected by a Hyundai dealership and each time I am told the issue cannot be replicated. I am happy to have it inspected again. It most certainly puts my safety and others at risk as it continues driving after I have engaged park. No police or insurance representatives have yet inspected it. No others warnings or messages appear before it occurs, only during. The issue first started just before 5k miles on the car and has since occurred at least 5 more times.
Additional Notes:
Vehicle fails to appropriately recognize when it is put in Park. The dash shows a "P" indicating the vehicle is in park, but emits a continuous beeping sound with a message on the dash that reads, "Auto Stop is Off. Shift to P or N and start engine manually." However, when pressing "P" as it states I must do, it then reads, "Gear already selected," before returning to the previous message. This is all while a "P" is illuminated and beeping is continuous. Throughout this time, if the brake is released, the car begins driving forward as though it is in Drive, not Park. I have 3 separate videos of this happening.To answer the above questions: The vehicle has repeatedly been inspected by a Hyundai dealership and each time I am told the issue cannot be replicated. I am happy to have it inspected again. It most certainly puts my safety and others at risk as it continues driving after I have engaged park. No police or insurance representatives have yet inspected it. No others warnings or messages appear before it occurs, only during. The issue first started just before 5k miles on the car and has since occurred at least 5 more times.
Mfg Campaign: 11653986
Recall Date: Apr 10, 2025
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I am unable to use speed control while wearing sunglasses due to the driver attention monitoring. It would be dangerous to drive without sunglasses.
Corrective Action:
I am unable to use speed control while wearing sunglasses due to the driver attention monitoring. It would be dangerous to drive without sunglasses.
Additional Notes:
I am unable to use speed control while wearing sunglasses due to the driver attention monitoring. It would be dangerous to drive without sunglasses.
Mfg Campaign: 11648602
Recall Date: Mar 16, 2025
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The sensor always goes off stating my eyes aren't on the road to the point it trys to stop the vehicle in traffic. This prevents me from being able to use cruise control because the sensor is causing issues by not detecting my eyes
Corrective Action:
The sensor always goes off stating my eyes aren't on the road to the point it trys to stop the vehicle in traffic. This prevents me from being able to use cruise control because the sensor is causing issues by not detecting my eyes
Additional Notes:
The sensor always goes off stating my eyes aren't on the road to the point it trys to stop the vehicle in traffic. This prevents me from being able to use cruise control because the sensor is causing issues by not detecting my eyes
Mfg Campaign: 11646900
Recall Date: Mar 7, 2025
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The sensor always goes off stating my eyes aren't on the road to the point it trys to stop the vehicle in traffic. This prevents me from being able to use cruise control because the sensor is causing issues by not detecting my eyes
Corrective Action:
The sensor always goes off stating my eyes aren't on the road to the point it trys to stop the vehicle in traffic. This prevents me from being able to use cruise control because the sensor is causing issues by not detecting my eyes
Additional Notes:
The sensor always goes off stating my eyes aren't on the road to the point it trys to stop the vehicle in traffic. This prevents me from being able to use cruise control because the sensor is causing issues by not detecting my eyes
Mfg Campaign: 11646900
Recall Date: Mar 7, 2025
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The Hyundai Bluelink system in my car, which interfaces with interfaces with almost all other computer-controlled systems on the car and through which software updates can be received and installed fails to work on an intermittent basis and the onboard system gives no warning when the Bluelink system has an outage or other malfunction. Large numbers of Hyundai vehicles suffered Bluelink outages beginning in early February 2025 so that system such as Collision-avoidance, emergency braking functions, and "SOS" crash notifications and owner assistance required functions cannot be relied upon. Some owners were notified by an email that their vehicles "may" have a problem and/or "might" need to have a Technical Service Bullitin done by a dealership. No distribution by model, year, or VIN and no mention of the problem as an "outstanding recall or campaign" on the MyHyundai website so that owners might be able to find out about this problem. I have tried to get answers on what the problem was, asked why the first repair campaign done on my car failed to work, why the system suddenly conncected on its own (no notice, no owner intervention to connect), and why did the system then fail again less than 40 days later. Hyundai corporate (case number [XXX]) and Hyundai Bluelink (case number [XXX]) have make promises, broken promises and fail to even provide answers and spend most of their time blaming each other. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The Hyundai Bluelink system in my car, which interfaces with interfaces with almost all other computer-controlled systems on the car and through which software updates can be received and installed fails to work on an intermittent basis and the onboard system gives no warning when the Bluelink system has an outage or other malfunction. Large numbers of Hyundai vehicles suffered Bluelink outages beginning in early February 2025 so that system such as Collision-avoidance, emergency braking functions, and "SOS" crash notifications and owner assistance required functions cannot be relied upon. Some owners were notified by an email that their vehicles "may" have a problem and/or "might" need to have a Technical Service Bullitin done by a dealership. No distribution by model, year, or VIN and no mention of the problem as an "outstanding recall or campaign" on the MyHyundai website so that owners might be able to find out about this problem. I have tried to get answers on what the problem was, asked why the first repair campaign done on my car failed to work, why the system suddenly conncected on its own (no notice, no owner intervention to connect), and why did the system then fail again less than 40 days later. Hyundai corporate (case number [XXX]) and Hyundai Bluelink (case number [XXX]) have make promises, broken promises and fail to even provide answers and spend most of their time blaming each other. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The Hyundai Bluelink system in my car, which interfaces with interfaces with almost all other computer-controlled systems on the car and through which software updates can be received and installed fails to work on an intermittent basis and the onboard system gives no warning when the Bluelink system has an outage or other malfunction. Large numbers of Hyundai vehicles suffered Bluelink outages beginning in early February 2025 so that system such as Collision-avoidance, emergency braking functions, and "SOS" crash notifications and owner assistance required functions cannot be relied upon. Some owners were notified by an email that their vehicles "may" have a problem and/or "might" need to have a Technical Service Bullitin done by a dealership. No distribution by model, year, or VIN and no mention of the problem as an "outstanding recall or campaign" on the MyHyundai website so that owners might be able to find out about this problem. I have tried to get answers on what the problem was, asked why the first repair campaign done on my car failed to work, why the system suddenly conncected on its own (no notice, no owner intervention to connect), and why did the system then fail again less than 40 days later. Hyundai corporate (case number [XXX]) and Hyundai Bluelink (case number [XXX]) have make promises, broken promises and fail to even provide answers and spend most of their time blaming each other. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11645106
Recall Date: Feb 26, 2025
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The Hyundai Bluelink system in my car, which interfaces with interfaces with almost all other computer-controlled systems on the car and through which software updates can be received and installed fails to work on an intermittent basis and the onboard system gives no warning when the Bluelink system has an outage or other malfunction. Large numbers of Hyundai vehicles suffered Bluelink outages beginning in early February 2025 so that system such as Collision-avoidance, emergency braking functions, and "SOS" crash notifications and owner assistance required functions cannot be relied upon. Some owners were notified by an email that their vehicles "may" have a problem and/or "might" need to have a Technical Service Bullitin done by a dealership. No distribution by model, year, or VIN and no mention of the problem as an "outstanding recall or campaign" on the MyHyundai website so that owners might be able to find out about this problem. I have tried to get answers on what the problem was, asked why the first repair campaign done on my car failed to work, why the system suddenly conncected on its own (no notice, no owner intervention to connect), and why did the system then fail again less than 40 days later. Hyundai corporate (case number [XXX]) and Hyundai Bluelink (case number [XXX]) have make promises, broken promises and fail to even provide answers and spend most of their time blaming each other. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The Hyundai Bluelink system in my car, which interfaces with interfaces with almost all other computer-controlled systems on the car and through which software updates can be received and installed fails to work on an intermittent basis and the onboard system gives no warning when the Bluelink system has an outage or other malfunction. Large numbers of Hyundai vehicles suffered Bluelink outages beginning in early February 2025 so that system such as Collision-avoidance, emergency braking functions, and "SOS" crash notifications and owner assistance required functions cannot be relied upon. Some owners were notified by an email that their vehicles "may" have a problem and/or "might" need to have a Technical Service Bullitin done by a dealership. No distribution by model, year, or VIN and no mention of the problem as an "outstanding recall or campaign" on the MyHyundai website so that owners might be able to find out about this problem. I have tried to get answers on what the problem was, asked why the first repair campaign done on my car failed to work, why the system suddenly conncected on its own (no notice, no owner intervention to connect), and why did the system then fail again less than 40 days later. Hyundai corporate (case number [XXX]) and Hyundai Bluelink (case number [XXX]) have make promises, broken promises and fail to even provide answers and spend most of their time blaming each other. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The Hyundai Bluelink system in my car, which interfaces with interfaces with almost all other computer-controlled systems on the car and through which software updates can be received and installed fails to work on an intermittent basis and the onboard system gives no warning when the Bluelink system has an outage or other malfunction. Large numbers of Hyundai vehicles suffered Bluelink outages beginning in early February 2025 so that system such as Collision-avoidance, emergency braking functions, and "SOS" crash notifications and owner assistance required functions cannot be relied upon. Some owners were notified by an email that their vehicles "may" have a problem and/or "might" need to have a Technical Service Bullitin done by a dealership. No distribution by model, year, or VIN and no mention of the problem as an "outstanding recall or campaign" on the MyHyundai website so that owners might be able to find out about this problem. I have tried to get answers on what the problem was, asked why the first repair campaign done on my car failed to work, why the system suddenly conncected on its own (no notice, no owner intervention to connect), and why did the system then fail again less than 40 days later. Hyundai corporate (case number [XXX]) and Hyundai Bluelink (case number [XXX]) have make promises, broken promises and fail to even provide answers and spend most of their time blaming each other. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11645106
Recall Date: Feb 26, 2025
Hyundai Motor America
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The Hyundai Bluelink system in my car, which interfaces with interfaces with almost all other computer-controlled systems on the car and through which software updates can be received and installed fails to work on an intermittent basis and the onboard system gives no warning when the Bluelink system has an outage or other malfunction. Large numbers of Hyundai vehicles suffered Bluelink outages beginning in early February 2025 so that system such as Collision-avoidance, emergency braking functions, and "SOS" crash notifications and owner assistance required functions cannot be relied upon. Some owners were notified by an email that their vehicles "may" have a problem and/or "might" need to have a Technical Service Bullitin done by a dealership. No distribution by model, year, or VIN and no mention of the problem as an "outstanding recall or campaign" on the MyHyundai website so that owners might be able to find out about this problem. I have tried to get answers on what the problem was, asked why the first repair campaign done on my car failed to work, why the system suddenly conncected on its own (no notice, no owner intervention to connect), and why did the system then fail again less than 40 days later. Hyundai corporate (case number [XXX]) and Hyundai Bluelink (case number [XXX]) have make promises, broken promises and fail to even provide answers and spend most of their time blaming each other. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The Hyundai Bluelink system in my car, which interfaces with interfaces with almost all other computer-controlled systems on the car and through which software updates can be received and installed fails to work on an intermittent basis and the onboard system gives no warning when the Bluelink system has an outage or other malfunction. Large numbers of Hyundai vehicles suffered Bluelink outages beginning in early February 2025 so that system such as Collision-avoidance, emergency braking functions, and "SOS" crash notifications and owner assistance required functions cannot be relied upon. Some owners were notified by an email that their vehicles "may" have a problem and/or "might" need to have a Technical Service Bullitin done by a dealership. No distribution by model, year, or VIN and no mention of the problem as an "outstanding recall or campaign" on the MyHyundai website so that owners might be able to find out about this problem. I have tried to get answers on what the problem was, asked why the first repair campaign done on my car failed to work, why the system suddenly conncected on its own (no notice, no owner intervention to connect), and why did the system then fail again less than 40 days later. Hyundai corporate (case number [XXX]) and Hyundai Bluelink (case number [XXX]) have make promises, broken promises and fail to even provide answers and spend most of their time blaming each other. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The Hyundai Bluelink system in my car, which interfaces with interfaces with almost all other computer-controlled systems on the car and through which software updates can be received and installed fails to work on an intermittent basis and the onboard system gives no warning when the Bluelink system has an outage or other malfunction. Large numbers of Hyundai vehicles suffered Bluelink outages beginning in early February 2025 so that system such as Collision-avoidance, emergency braking functions, and "SOS" crash notifications and owner assistance required functions cannot be relied upon. Some owners were notified by an email that their vehicles "may" have a problem and/or "might" need to have a Technical Service Bullitin done by a dealership. No distribution by model, year, or VIN and no mention of the problem as an "outstanding recall or campaign" on the MyHyundai website so that owners might be able to find out about this problem. I have tried to get answers on what the problem was, asked why the first repair campaign done on my car failed to work, why the system suddenly conncected on its own (no notice, no owner intervention to connect), and why did the system then fail again less than 40 days later. Hyundai corporate (case number [XXX]) and Hyundai Bluelink (case number [XXX]) have make promises, broken promises and fail to even provide answers and spend most of their time blaming each other. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11645106
Recall Date: Feb 26, 2025
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The forward attention warning (FAW) on the 2025 Hyundai Santa Fe calligraphy can not be deactivated. Correction, it can be turned off for normal driving. For instance, driving around the city or not using smart cruise control. As soon as you turn on the smart cruise control it's reactivated and can't be turned off. The FAW does not work when using prescription sunglasses / non prescription sunglasses or if the sun is hitting the inside of the cabin a certain way. The FAW constantly flashes warnings and beeps at you even though you are looking forward and keeping your eyes on the road. If you look far down the road you shift your eyes up some, and the system beeps and flashes warnings to keep your eyes on the road. On a recent 230 miles trip I did not wear my prescription sunglasses / non prescription sunglasses and the FAW system went off at least 50 plus times and I had my eyes on the road at all times. Very distracting, I then had to take my eyes off the road to see why it was beeping and telling me to keep my eyes on the road. The FAW system actually makes for a stressful and distracting drive. At this time the FAW is useless. I took the vehicle to the dealer and the FAW is not a system that can be turned off. Hyundai needs to allow the dealers to be able and deactivate the system.
Corrective Action:
The forward attention warning (FAW) on the 2025 Hyundai Santa Fe calligraphy can not be deactivated. Correction, it can be turned off for normal driving. For instance, driving around the city or not using smart cruise control. As soon as you turn on the smart cruise control it's reactivated and can't be turned off. The FAW does not work when using prescription sunglasses / non prescription sunglasses or if the sun is hitting the inside of the cabin a certain way. The FAW constantly flashes warnings and beeps at you even though you are looking forward and keeping your eyes on the road. If you look far down the road you shift your eyes up some, and the system beeps and flashes warnings to keep your eyes on the road. On a recent 230 miles trip I did not wear my prescription sunglasses / non prescription sunglasses and the FAW system went off at least 50 plus times and I had my eyes on the road at all times. Very distracting, I then had to take my eyes off the road to see why it was beeping and telling me to keep my eyes on the road. The FAW system actually makes for a stressful and distracting drive. At this time the FAW is useless. I took the vehicle to the dealer and the FAW is not a system that can be turned off. Hyundai needs to allow the dealers to be able and deactivate the system.
Additional Notes:
The forward attention warning (FAW) on the 2025 Hyundai Santa Fe calligraphy can not be deactivated. Correction, it can be turned off for normal driving. For instance, driving around the city or not using smart cruise control. As soon as you turn on the smart cruise control it's reactivated and can't be turned off. The FAW does not work when using prescription sunglasses / non prescription sunglasses or if the sun is hitting the inside of the cabin a certain way. The FAW constantly flashes warnings and beeps at you even though you are looking forward and keeping your eyes on the road. If you look far down the road you shift your eyes up some, and the system beeps and flashes warnings to keep your eyes on the road. On a recent 230 miles trip I did not wear my prescription sunglasses / non prescription sunglasses and the FAW system went off at least 50 plus times and I had my eyes on the road at all times. Very distracting, I then had to take my eyes off the road to see why it was beeping and telling me to keep my eyes on the road. The FAW system actually makes for a stressful and distracting drive. At this time the FAW is useless. I took the vehicle to the dealer and the FAW is not a system that can be turned off. Hyundai needs to allow the dealers to be able and deactivate the system.
Mfg Campaign: 11638730
Recall Date: Jan 27, 2025
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The forward attention warning (FAW) on the 2025 Hyundai Santa Fe calligraphy can not be deactivated. Correction, it can be turned off for normal driving. For instance, driving around the city or not using smart cruise control. As soon as you turn on the smart cruise control it's reactivated and can't be turned off. The FAW does not work when using prescription sunglasses / non prescription sunglasses or if the sun is hitting the inside of the cabin a certain way. The FAW constantly flashes warnings and beeps at you even though you are looking forward and keeping your eyes on the road. If you look far down the road you shift your eyes up some, and the system beeps and flashes warnings to keep your eyes on the road. On a recent 230 miles trip I did not wear my prescription sunglasses / non prescription sunglasses and the FAW system went off at least 50 plus times and I had my eyes on the road at all times. Very distracting, I then had to take my eyes off the road to see why it was beeping and telling me to keep my eyes on the road. The FAW system actually makes for a stressful and distracting drive. At this time the FAW is useless. I took the vehicle to the dealer and the FAW is not a system that can be turned off. Hyundai needs to allow the dealers to be able and deactivate the system.
Corrective Action:
The forward attention warning (FAW) on the 2025 Hyundai Santa Fe calligraphy can not be deactivated. Correction, it can be turned off for normal driving. For instance, driving around the city or not using smart cruise control. As soon as you turn on the smart cruise control it's reactivated and can't be turned off. The FAW does not work when using prescription sunglasses / non prescription sunglasses or if the sun is hitting the inside of the cabin a certain way. The FAW constantly flashes warnings and beeps at you even though you are looking forward and keeping your eyes on the road. If you look far down the road you shift your eyes up some, and the system beeps and flashes warnings to keep your eyes on the road. On a recent 230 miles trip I did not wear my prescription sunglasses / non prescription sunglasses and the FAW system went off at least 50 plus times and I had my eyes on the road at all times. Very distracting, I then had to take my eyes off the road to see why it was beeping and telling me to keep my eyes on the road. The FAW system actually makes for a stressful and distracting drive. At this time the FAW is useless. I took the vehicle to the dealer and the FAW is not a system that can be turned off. Hyundai needs to allow the dealers to be able and deactivate the system.
Additional Notes:
The forward attention warning (FAW) on the 2025 Hyundai Santa Fe calligraphy can not be deactivated. Correction, it can be turned off for normal driving. For instance, driving around the city or not using smart cruise control. As soon as you turn on the smart cruise control it's reactivated and can't be turned off. The FAW does not work when using prescription sunglasses / non prescription sunglasses or if the sun is hitting the inside of the cabin a certain way. The FAW constantly flashes warnings and beeps at you even though you are looking forward and keeping your eyes on the road. If you look far down the road you shift your eyes up some, and the system beeps and flashes warnings to keep your eyes on the road. On a recent 230 miles trip I did not wear my prescription sunglasses / non prescription sunglasses and the FAW system went off at least 50 plus times and I had my eyes on the road at all times. Very distracting, I then had to take my eyes off the road to see why it was beeping and telling me to keep my eyes on the road. The FAW system actually makes for a stressful and distracting drive. At this time the FAW is useless. I took the vehicle to the dealer and the FAW is not a system that can be turned off. Hyundai needs to allow the dealers to be able and deactivate the system.
Mfg Campaign: 11638730
Recall Date: Jan 27, 2025
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Hyundai Distracted Driver feature is FAULTY and VERY hazardous! If someone puts on sunglasses to drive SAFELY, the vehicle says you ARE distracted; and cuts the cruise control and starts braking on its own. VERY BAD!!! The vehicle is almost undrivable. Many others are having their dealerships buy their Hyundai Santa Fes back because they are nearly undrivable and are a general US roadway hazard, due to the way the faulty "Distracted Driver" feature kills cruise control AND actually distracts drivers constantly ... causing very unsafe driving conditions. Might have to get our dealership to buy back our brand new 2025 Santa Fe Limited (as MANY others have already done). The Distracted Driver feature actually distracts drivers constantly AND causes unsafe and hazardous driving conditions. Please ... please ... please strongly compel Hyundai to fix this A.S.A.P., by Hyundai issuing a patch to their system update that allows drivers to turn off/disable the hazardous "Distracted Driver" feature. Hyundai Community Posts: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Hyundai Distracted Driver feature is FAULTY and VERY hazardous! If someone puts on sunglasses to drive SAFELY, the vehicle says you ARE distracted; and cuts the cruise control and starts braking on its own. VERY BAD!!! The vehicle is almost undrivable. Many others are having their dealerships buy their Hyundai Santa Fes back because they are nearly undrivable and are a general US roadway hazard, due to the way the faulty "Distracted Driver" feature kills cruise control AND actually distracts drivers constantly ... causing very unsafe driving conditions. Might have to get our dealership to buy back our brand new 2025 Santa Fe Limited (as MANY others have already done). The Distracted Driver feature actually distracts drivers constantly AND causes unsafe and hazardous driving conditions. Please ... please ... please strongly compel Hyundai to fix this A.S.A.P., by Hyundai issuing a patch to their system update that allows drivers to turn off/disable the hazardous "Distracted Driver" feature. Hyundai Community Posts: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Hyundai Distracted Driver feature is FAULTY and VERY hazardous! If someone puts on sunglasses to drive SAFELY, the vehicle says you ARE distracted; and cuts the cruise control and starts braking on its own. VERY BAD!!! The vehicle is almost undrivable. Many others are having their dealerships buy their Hyundai Santa Fes back because they are nearly undrivable and are a general US roadway hazard, due to the way the faulty "Distracted Driver" feature kills cruise control AND actually distracts drivers constantly ... causing very unsafe driving conditions. Might have to get our dealership to buy back our brand new 2025 Santa Fe Limited (as MANY others have already done). The Distracted Driver feature actually distracts drivers constantly AND causes unsafe and hazardous driving conditions. Please ... please ... please strongly compel Hyundai to fix this A.S.A.P., by Hyundai issuing a patch to their system update that allows drivers to turn off/disable the hazardous "Distracted Driver" feature. Hyundai Community Posts: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11632295
Recall Date: Dec 24, 2024
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hyundai Distracted Driver feature is FAULTY and VERY hazardous! If someone puts on sunglasses to drive SAFELY, the vehicle says you ARE distracted; and cuts the cruise control and starts braking on its own. VERY BAD!!! The vehicle is almost undrivable. Many others are having their dealerships buy their Hyundai Santa Fes back because they are nearly undrivable and are a general US roadway hazard, due to the way the faulty "Distracted Driver" feature kills cruise control AND actually distracts drivers constantly ... causing very unsafe driving conditions. Might have to get our dealership to buy back our brand new 2025 Santa Fe Limited (as MANY others have already done). The Distracted Driver feature actually distracts drivers constantly AND causes unsafe and hazardous driving conditions. Please ... please ... please strongly compel Hyundai to fix this A.S.A.P., by Hyundai issuing a patch to their system update that allows drivers to turn off/disable the hazardous "Distracted Driver" feature. Hyundai Community Posts: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Hyundai Distracted Driver feature is FAULTY and VERY hazardous! If someone puts on sunglasses to drive SAFELY, the vehicle says you ARE distracted; and cuts the cruise control and starts braking on its own. VERY BAD!!! The vehicle is almost undrivable. Many others are having their dealerships buy their Hyundai Santa Fes back because they are nearly undrivable and are a general US roadway hazard, due to the way the faulty "Distracted Driver" feature kills cruise control AND actually distracts drivers constantly ... causing very unsafe driving conditions. Might have to get our dealership to buy back our brand new 2025 Santa Fe Limited (as MANY others have already done). The Distracted Driver feature actually distracts drivers constantly AND causes unsafe and hazardous driving conditions. Please ... please ... please strongly compel Hyundai to fix this A.S.A.P., by Hyundai issuing a patch to their system update that allows drivers to turn off/disable the hazardous "Distracted Driver" feature. Hyundai Community Posts: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Hyundai Distracted Driver feature is FAULTY and VERY hazardous! If someone puts on sunglasses to drive SAFELY, the vehicle says you ARE distracted; and cuts the cruise control and starts braking on its own. VERY BAD!!! The vehicle is almost undrivable. Many others are having their dealerships buy their Hyundai Santa Fes back because they are nearly undrivable and are a general US roadway hazard, due to the way the faulty "Distracted Driver" feature kills cruise control AND actually distracts drivers constantly ... causing very unsafe driving conditions. Might have to get our dealership to buy back our brand new 2025 Santa Fe Limited (as MANY others have already done). The Distracted Driver feature actually distracts drivers constantly AND causes unsafe and hazardous driving conditions. Please ... please ... please strongly compel Hyundai to fix this A.S.A.P., by Hyundai issuing a patch to their system update that allows drivers to turn off/disable the hazardous "Distracted Driver" feature. Hyundai Community Posts: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11632295
Recall Date: Dec 24, 2024
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