Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) recalled certain 2019-2021 Tucson vehicles on September 4, 2020. On December 30, 2020, Hyundai expanded the recall population, and added certain 2016-2018 Tucson vehicles. The Anti-lock Brake Hydraulic Electronic Control Unit (HECU) could corrode internally and cause an electrical short, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 195
Recall Date: Sep 4, 2020
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain model year 2016-2017 Tucson vehicles manufactured May 19, 2015, to November 14, 2016, and 2017 Santa Fe vehicles manufactured November 28, 2015, to November 14, 2016. The affected vehicles may be equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result, in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 153
Recall Date: Nov 21, 2016
Hyundai Motor America
Safety Issue:
Hyundai Motor Company (Hyundai) is recalling certain model year 2016 Tucson vehicles manufactured May 20, 2015 through May 31, 2016 and equipped with a 7-speed EcoShift Dual Clutch Transmission. Certain driving conditions and high temperatures may cause the vehicle to not move if the accelerator pedal is pressed and released repeatedly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 149
Recall Date: Aug 30, 2016
Hyundai Motor America
Safety Issue:
Hyundai Motor Company (Hyundai) is recalling certain model year 2016 Tucson vehicles manufactured May 19, 2015 to March 14, 2016. In the affected vehicles, if the primary hood latch has been released, and the vehicle is driven, the secondary hood latch may not hold adequately secure the hood to prevent it from opening while the vehicle is in motion.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 145
Recall Date: May 24, 2016
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain model year 2016 Hyundai Tucson vehicles manufactured May 26, 2015 to January 15, 2016 and equipped with an accessory trailer hitch harness either included with the accessory trailer hitch or sold as a service part. In the affected vehicles, when the vehicle's engine is running and the brake lights are illuminated, if the turn signal is activated, the trailer turn signal lights will either turn off or remain continuously illuminated (not flash). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard Number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 142
Recall Date: Mar 10, 2016
Consumer Complaints
2K ComplaintsHyundai Motor America
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Rear passenger door when unlocked will not open. I can open the door when unlocked by banging on door just below the outside door handle.
Corrective Action:
Rear passenger door when unlocked will not open. I can open the door when unlocked by banging on door just below the outside door handle.
Additional Notes:
Rear passenger door when unlocked will not open. I can open the door when unlocked by banging on door just below the outside door handle.
Mfg Campaign: 11437435
Recall Date: Oct 20, 2021
Hyundai Motor America
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The contact owns a 2016 Hyundai Tucson. The contact stated that the passenger’s side rear door would not open from the inside or the outside. The contact also stated that excessive force was needed to open the driver’s side front door. The dealer had been notified of the failure and the contact was provided the cost for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2016 Hyundai Tucson. The contact stated that the passenger’s side rear door would not open from the inside or the outside. The contact also stated that excessive force was needed to open the driver’s side front door. The dealer had been notified of the failure and the contact was provided the cost for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2016 Hyundai Tucson. The contact stated that the passenger’s side rear door would not open from the inside or the outside. The contact also stated that excessive force was needed to open the driver’s side front door. The dealer had been notified of the failure and the contact was provided the cost for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000.
Mfg Campaign: 11437495
Recall Date: Oct 20, 2021
Hyundai Motor America
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Rear door does not open. Can't be opened from the inside or outside. Apparently, similar problems from this model from other owners. Affects all doors.
Corrective Action:
Rear door does not open. Can't be opened from the inside or outside. Apparently, similar problems from this model from other owners. Affects all doors.
Additional Notes:
Rear door does not open. Can't be opened from the inside or outside. Apparently, similar problems from this model from other owners. Affects all doors.
Mfg Campaign: 11437166
Recall Date: Oct 18, 2021
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Engine lost power while turning through a light at an intersection and the traction control light came on for a split second then off. Car the began violently shaking, shuddering and then decrease in power. Once stopped, engine would not regain acceleration or power. Was able to safely get off a very busy road. Car was towed to mechanic, diagnosed as bad engine. Spoke to local dealer who stated the 2016 engines have had many problems some vins (not mine) had additional warranty. Dealer advised to call Hyundai corporate and see if they could assist. Called Hyundai who stated my car is out of warranty and they cannot assist me as no engine recalls are open for my vin. I changed the cars oil and did all other necessary maintenance. The car burned oil excessively. Also had multiple issues with door latches, all 4 window regulators required replacement, turn signal and ac sensors went bad. Many problems for a car 5 years old and now undrivable. Hyundai knows of the problems but refuses to assist.
Corrective Action:
Engine lost power while turning through a light at an intersection and the traction control light came on for a split second then off. Car the began violently shaking, shuddering and then decrease in power. Once stopped, engine would not regain acceleration or power. Was able to safely get off a very busy road. Car was towed to mechanic, diagnosed as bad engine. Spoke to local dealer who stated the 2016 engines have had many problems some vins (not mine) had additional warranty. Dealer advised to call Hyundai corporate and see if they could assist. Called Hyundai who stated my car is out of warranty and they cannot assist me as no engine recalls are open for my vin. I changed the cars oil and did all other necessary maintenance. The car burned oil excessively. Also had multiple issues with door latches, all 4 window regulators required replacement, turn signal and ac sensors went bad. Many problems for a car 5 years old and now undrivable. Hyundai knows of the problems but refuses to assist.
Additional Notes:
Engine lost power while turning through a light at an intersection and the traction control light came on for a split second then off. Car the began violently shaking, shuddering and then decrease in power. Once stopped, engine would not regain acceleration or power. Was able to safely get off a very busy road. Car was towed to mechanic, diagnosed as bad engine. Spoke to local dealer who stated the 2016 engines have had many problems some vins (not mine) had additional warranty. Dealer advised to call Hyundai corporate and see if they could assist. Called Hyundai who stated my car is out of warranty and they cannot assist me as no engine recalls are open for my vin. I changed the cars oil and did all other necessary maintenance. The car burned oil excessively. Also had multiple issues with door latches, all 4 window regulators required replacement, turn signal and ac sensors went bad. Many problems for a car 5 years old and now undrivable. Hyundai knows of the problems but refuses to assist.
Mfg Campaign: 11437089
Recall Date: Oct 17, 2021
Hyundai Motor America
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
The locks in the doors do not alway unlock and sometimes stick. When in a accident or and emergency I won’t be able to get my kids out of the back seat due to the doors not always wanting to open. The front door does not open till the third pull at times. The back doors take a good 15 hard pulls for the lock to open. It shows unlocked inside while not opening from the outside or inside. You just get lucky to it finally opening sometimes.
Corrective Action:
The locks in the doors do not alway unlock and sometimes stick. When in a accident or and emergency I won’t be able to get my kids out of the back seat due to the doors not always wanting to open. The front door does not open till the third pull at times. The back doors take a good 15 hard pulls for the lock to open. It shows unlocked inside while not opening from the outside or inside. You just get lucky to it finally opening sometimes.
Additional Notes:
The locks in the doors do not alway unlock and sometimes stick. When in a accident or and emergency I won’t be able to get my kids out of the back seat due to the doors not always wanting to open. The front door does not open till the third pull at times. The back doors take a good 15 hard pulls for the lock to open. It shows unlocked inside while not opening from the outside or inside. You just get lucky to it finally opening sometimes.
Mfg Campaign: 11436738
Recall Date: Oct 14, 2021
Hyundai Motor America
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Our rear driver side door does not open from both inside and outside. I have seen that this is an extremely common issue with other Hyundai owners. I have three small children. This is extremely dangerous if there was ever an emergency situation, to have small children trapped back seats, unable to open the doors. I have read that other doors eventually fail too, which just compounds the extreme danger that this poses if an emergency comes up and one has to evacuate the vehicle. The issue seems to always be the door latch and cable not catching, so there is a consistency in what other people are experiencing. Please consider this an extreme safety issue and issue a recall.
Corrective Action:
Our rear driver side door does not open from both inside and outside. I have seen that this is an extremely common issue with other Hyundai owners. I have three small children. This is extremely dangerous if there was ever an emergency situation, to have small children trapped back seats, unable to open the doors. I have read that other doors eventually fail too, which just compounds the extreme danger that this poses if an emergency comes up and one has to evacuate the vehicle. The issue seems to always be the door latch and cable not catching, so there is a consistency in what other people are experiencing. Please consider this an extreme safety issue and issue a recall.
Additional Notes:
Our rear driver side door does not open from both inside and outside. I have seen that this is an extremely common issue with other Hyundai owners. I have three small children. This is extremely dangerous if there was ever an emergency situation, to have small children trapped back seats, unable to open the doors. I have read that other doors eventually fail too, which just compounds the extreme danger that this poses if an emergency comes up and one has to evacuate the vehicle. The issue seems to always be the door latch and cable not catching, so there is a consistency in what other people are experiencing. Please consider this an extreme safety issue and issue a recall.
Mfg Campaign: 11436074
Recall Date: Oct 8, 2021
Hyundai Motor America
Defect Description:
SEAT BELTS:PRETENSIONER
Potential Consequences:
Since purchasing this car brand new I have had 3 different seat belt pretensioner failures all covered under warranty. Both front seat belt pretensioners and driver side belt anchor pretensioner. This is on a car with approximately 52000 miles and in excellent condition. In each case the airbag light came on. I am seriously wondering if there is a serious safety issue with these components.
Corrective Action:
Since purchasing this car brand new I have had 3 different seat belt pretensioner failures all covered under warranty. Both front seat belt pretensioners and driver side belt anchor pretensioner. This is on a car with approximately 52000 miles and in excellent condition. In each case the airbag light came on. I am seriously wondering if there is a serious safety issue with these components.
Additional Notes:
Since purchasing this car brand new I have had 3 different seat belt pretensioner failures all covered under warranty. Both front seat belt pretensioners and driver side belt anchor pretensioner. This is on a car with approximately 52000 miles and in excellent condition. In each case the airbag light came on. I am seriously wondering if there is a serious safety issue with these components.
Mfg Campaign: 11435960
Recall Date: Oct 7, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Reduced engine power that caused car to suddenly stall. Check engine light and engine oil pressure light both came on. Auto shop is stating a new engine is required. Similar recall have been issued in other Hyundai Tucson
Corrective Action:
Reduced engine power that caused car to suddenly stall. Check engine light and engine oil pressure light both came on. Auto shop is stating a new engine is required. Similar recall have been issued in other Hyundai Tucson
Additional Notes:
Reduced engine power that caused car to suddenly stall. Check engine light and engine oil pressure light both came on. Auto shop is stating a new engine is required. Similar recall have been issued in other Hyundai Tucson
Mfg Campaign: 11435229
Recall Date: Oct 2, 2021
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
Reduced engine power that caused car to suddenly stall. Check engine light and engine oil pressure light both came on. Auto shop is stating a new engine is required. Similar recall have been issued in other Hyundai Tucson
Corrective Action:
Reduced engine power that caused car to suddenly stall. Check engine light and engine oil pressure light both came on. Auto shop is stating a new engine is required. Similar recall have been issued in other Hyundai Tucson
Additional Notes:
Reduced engine power that caused car to suddenly stall. Check engine light and engine oil pressure light both came on. Auto shop is stating a new engine is required. Similar recall have been issued in other Hyundai Tucson
Mfg Campaign: 11435229
Recall Date: Oct 2, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Engine Burns excessive oil, We change our oil every 3k miles since owning it sept 2019. I had taken it to the dealer for a repair on a separate issue and asked them to look at the engine and transmission due to noise and intermittent issues taking off. was told there was no issue and i did not need an oil change until I reach 5 k miles ( i was at 3k) and that the transmission has had the update and this is how the car operates noise and all, a week and a half later engine stalled while turning through a light at an intersection and the oil light came onfor a split second then off, no oil lights ever indicated low oil until that moment, I checked the oil and it was dry, I did an oil change, next time I reached 3k miles I took it to a shop, not the dealer and oil was dry at 3k miles, have had to refill the oil at 1500 miles since finding this out and have made multiple complaints to the dealer, they will not inspect it for what is a widely known issue unless i pay the money to do an oil consumption test that i cannot afford i have made numerous calls and have been unable to reach corporate after my first contact and delaer will not assist due to me being out of warranty even though this could have been prevented while i was in warranty and informed them i was having concerns, this company is aware of the issues these cars have and is knowing selling them when they can cause injury or death, as well none of my door handles will open the car upon first try(though this part is now under an extended warranty due to this issue) this company is knownly selling and doing everything not to recall dangerous vehicles
Corrective Action:
Engine Burns excessive oil, We change our oil every 3k miles since owning it sept 2019. I had taken it to the dealer for a repair on a separate issue and asked them to look at the engine and transmission due to noise and intermittent issues taking off. was told there was no issue and i did not need an oil change until I reach 5 k miles ( i was at 3k) and that the transmission has had the update and this is how the car operates noise and all, a week and a half later engine stalled while turning through a light at an intersection and the oil light came onfor a split second then off, no oil lights ever indicated low oil until that moment, I checked the oil and it was dry, I did an oil change, next time I reached 3k miles I took it to a shop, not the dealer and oil was dry at 3k miles, have had to refill the oil at 1500 miles since finding this out and have made multiple complaints to the dealer, they will not inspect it for what is a widely known issue unless i pay the money to do an oil consumption test that i cannot afford i have made numerous calls and have been unable to reach corporate after my first contact and delaer will not assist due to me being out of warranty even though this could have been prevented while i was in warranty and informed them i was having concerns, this company is aware of the issues these cars have and is knowing selling them when they can cause injury or death, as well none of my door handles will open the car upon first try(though this part is now under an extended warranty due to this issue) this company is knownly selling and doing everything not to recall dangerous vehicles
Additional Notes:
Engine Burns excessive oil, We change our oil every 3k miles since owning it sept 2019. I had taken it to the dealer for a repair on a separate issue and asked them to look at the engine and transmission due to noise and intermittent issues taking off. was told there was no issue and i did not need an oil change until I reach 5 k miles ( i was at 3k) and that the transmission has had the update and this is how the car operates noise and all, a week and a half later engine stalled while turning through a light at an intersection and the oil light came onfor a split second then off, no oil lights ever indicated low oil until that moment, I checked the oil and it was dry, I did an oil change, next time I reached 3k miles I took it to a shop, not the dealer and oil was dry at 3k miles, have had to refill the oil at 1500 miles since finding this out and have made multiple complaints to the dealer, they will not inspect it for what is a widely known issue unless i pay the money to do an oil consumption test that i cannot afford i have made numerous calls and have been unable to reach corporate after my first contact and delaer will not assist due to me being out of warranty even though this could have been prevented while i was in warranty and informed them i was having concerns, this company is aware of the issues these cars have and is knowing selling them when they can cause injury or death, as well none of my door handles will open the car upon first try(though this part is now under an extended warranty due to this issue) this company is knownly selling and doing everything not to recall dangerous vehicles
Mfg Campaign: 11435178
Recall Date: Oct 1, 2021
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
Engine Burns excessive oil, We change our oil every 3k miles since owning it sept 2019. I had taken it to the dealer for a repair on a separate issue and asked them to look at the engine and transmission due to noise and intermittent issues taking off. was told there was no issue and i did not need an oil change until I reach 5 k miles ( i was at 3k) and that the transmission has had the update and this is how the car operates noise and all, a week and a half later engine stalled while turning through a light at an intersection and the oil light came onfor a split second then off, no oil lights ever indicated low oil until that moment, I checked the oil and it was dry, I did an oil change, next time I reached 3k miles I took it to a shop, not the dealer and oil was dry at 3k miles, have had to refill the oil at 1500 miles since finding this out and have made multiple complaints to the dealer, they will not inspect it for what is a widely known issue unless i pay the money to do an oil consumption test that i cannot afford i have made numerous calls and have been unable to reach corporate after my first contact and delaer will not assist due to me being out of warranty even though this could have been prevented while i was in warranty and informed them i was having concerns, this company is aware of the issues these cars have and is knowing selling them when they can cause injury or death, as well none of my door handles will open the car upon first try(though this part is now under an extended warranty due to this issue) this company is knownly selling and doing everything not to recall dangerous vehicles
Corrective Action:
Engine Burns excessive oil, We change our oil every 3k miles since owning it sept 2019. I had taken it to the dealer for a repair on a separate issue and asked them to look at the engine and transmission due to noise and intermittent issues taking off. was told there was no issue and i did not need an oil change until I reach 5 k miles ( i was at 3k) and that the transmission has had the update and this is how the car operates noise and all, a week and a half later engine stalled while turning through a light at an intersection and the oil light came onfor a split second then off, no oil lights ever indicated low oil until that moment, I checked the oil and it was dry, I did an oil change, next time I reached 3k miles I took it to a shop, not the dealer and oil was dry at 3k miles, have had to refill the oil at 1500 miles since finding this out and have made multiple complaints to the dealer, they will not inspect it for what is a widely known issue unless i pay the money to do an oil consumption test that i cannot afford i have made numerous calls and have been unable to reach corporate after my first contact and delaer will not assist due to me being out of warranty even though this could have been prevented while i was in warranty and informed them i was having concerns, this company is aware of the issues these cars have and is knowing selling them when they can cause injury or death, as well none of my door handles will open the car upon first try(though this part is now under an extended warranty due to this issue) this company is knownly selling and doing everything not to recall dangerous vehicles
Additional Notes:
Engine Burns excessive oil, We change our oil every 3k miles since owning it sept 2019. I had taken it to the dealer for a repair on a separate issue and asked them to look at the engine and transmission due to noise and intermittent issues taking off. was told there was no issue and i did not need an oil change until I reach 5 k miles ( i was at 3k) and that the transmission has had the update and this is how the car operates noise and all, a week and a half later engine stalled while turning through a light at an intersection and the oil light came onfor a split second then off, no oil lights ever indicated low oil until that moment, I checked the oil and it was dry, I did an oil change, next time I reached 3k miles I took it to a shop, not the dealer and oil was dry at 3k miles, have had to refill the oil at 1500 miles since finding this out and have made multiple complaints to the dealer, they will not inspect it for what is a widely known issue unless i pay the money to do an oil consumption test that i cannot afford i have made numerous calls and have been unable to reach corporate after my first contact and delaer will not assist due to me being out of warranty even though this could have been prevented while i was in warranty and informed them i was having concerns, this company is aware of the issues these cars have and is knowing selling them when they can cause injury or death, as well none of my door handles will open the car upon first try(though this part is now under an extended warranty due to this issue) this company is knownly selling and doing everything not to recall dangerous vehicles
Mfg Campaign: 11435178
Recall Date: Oct 1, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
My Hyundai Tuscon is currently at 104,552 miles with a dead engine. I also have had to bring my car in for oil changes at 2000 miles instead of 3000, because it started eating through oil fast. The morning of my last oil change, 8/17, my engine started making loud clunking noise. After the oil change, on the way home to call my dealer, Key Hyundai of Milford, my engine shut off while in Drive on a busy street and started smoking. Luckily, I was able to move to the small shoulder and put my hazards on and force the car into park to wait for a tow. If I was not at a safe place to force my car into park the day it died, I could have been seriously injured. No engine lights or any warning lights went on on the dash at all. I had it towed to my auto shop and they said it was leaking oil all over the place, not anywhere an oil changer could access, and could not get it started. They suggested it was a faulty engine and to call Hyundai Corporate, start a case and get it fixed because at just over 100,000 miles it was still considered a young car. I bought this car at 82,000 miles used and was given no warranty on the engine. Hyundai Corporate would only open a case if I had it towed to a Hyundai dealer, and had to fight to get them to tow it themselves to Meriden Hyundai, where it currently sits. This engine failure and the problems leading up to it match exactly that of the large class action suit that is currently going on with Hyundai/Nissan/Kia motors, yet my VIN doesn't match any recalls. Back in March, I had a check engine light that lead to me paying out of pocket for a misfiring cylinder and having to replace the ignition coil and all my spark plugs. I have only had this car since October 2019, and have kept it well maintained. I have been going back and forth with Hyundai Customer Care, and they are sending me in circles and refusing to fix the problem or even attempt to help me solve it.
Corrective Action:
My Hyundai Tuscon is currently at 104,552 miles with a dead engine. I also have had to bring my car in for oil changes at 2000 miles instead of 3000, because it started eating through oil fast. The morning of my last oil change, 8/17, my engine started making loud clunking noise. After the oil change, on the way home to call my dealer, Key Hyundai of Milford, my engine shut off while in Drive on a busy street and started smoking. Luckily, I was able to move to the small shoulder and put my hazards on and force the car into park to wait for a tow. If I was not at a safe place to force my car into park the day it died, I could have been seriously injured. No engine lights or any warning lights went on on the dash at all. I had it towed to my auto shop and they said it was leaking oil all over the place, not anywhere an oil changer could access, and could not get it started. They suggested it was a faulty engine and to call Hyundai Corporate, start a case and get it fixed because at just over 100,000 miles it was still considered a young car. I bought this car at 82,000 miles used and was given no warranty on the engine. Hyundai Corporate would only open a case if I had it towed to a Hyundai dealer, and had to fight to get them to tow it themselves to Meriden Hyundai, where it currently sits. This engine failure and the problems leading up to it match exactly that of the large class action suit that is currently going on with Hyundai/Nissan/Kia motors, yet my VIN doesn't match any recalls. Back in March, I had a check engine light that lead to me paying out of pocket for a misfiring cylinder and having to replace the ignition coil and all my spark plugs. I have only had this car since October 2019, and have kept it well maintained. I have been going back and forth with Hyundai Customer Care, and they are sending me in circles and refusing to fix the problem or even attempt to help me solve it.
Additional Notes:
My Hyundai Tuscon is currently at 104,552 miles with a dead engine. I also have had to bring my car in for oil changes at 2000 miles instead of 3000, because it started eating through oil fast. The morning of my last oil change, 8/17, my engine started making loud clunking noise. After the oil change, on the way home to call my dealer, Key Hyundai of Milford, my engine shut off while in Drive on a busy street and started smoking. Luckily, I was able to move to the small shoulder and put my hazards on and force the car into park to wait for a tow. If I was not at a safe place to force my car into park the day it died, I could have been seriously injured. No engine lights or any warning lights went on on the dash at all. I had it towed to my auto shop and they said it was leaking oil all over the place, not anywhere an oil changer could access, and could not get it started. They suggested it was a faulty engine and to call Hyundai Corporate, start a case and get it fixed because at just over 100,000 miles it was still considered a young car. I bought this car at 82,000 miles used and was given no warranty on the engine. Hyundai Corporate would only open a case if I had it towed to a Hyundai dealer, and had to fight to get them to tow it themselves to Meriden Hyundai, where it currently sits. This engine failure and the problems leading up to it match exactly that of the large class action suit that is currently going on with Hyundai/Nissan/Kia motors, yet my VIN doesn't match any recalls. Back in March, I had a check engine light that lead to me paying out of pocket for a misfiring cylinder and having to replace the ignition coil and all my spark plugs. I have only had this car since October 2019, and have kept it well maintained. I have been going back and forth with Hyundai Customer Care, and they are sending me in circles and refusing to fix the problem or even attempt to help me solve it.
Mfg Campaign: 11435024
Recall Date: Sep 30, 2021
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I'm mid may-end of may I took it in to Fort mill Hyundai the first time because it was starting to crank hard, sounded funny and my dashboard lights would come on saying I needed oil and there was an engine issue. When I idled too long the car would just die, I'd have to shift into park actually turn the car off and let it sit 1-3 mins turn it back on and all the lights would be off and it would drive like it did before it died, loud. They did testing on it and said these repairs (crankshaft sensor, spark plugs and I think an oil change) should fix it. This was less than a month after my previous oil change. Got the car back 3-4 days later and it sounded better but I still felt like it didn't drive and smooth as it should. 2-3 weeks goes by and my oil light again comes on only with sharp turns. The car over the next couple of days would do the loud cranking noise, didn't drive well over 60 and the engine light came on and gauges would go down but would be fine again once the car was turned off for a couple min like 5 . I set up an appt to hVe them look it over again because of the lights coming back on. Not even 2 days later twice going to and from work it completely died out on me (like the first time) but this time it would turn over once it was out in park and turned off correctly. First time I was in the middle of traffic at a red light waited 10 mins multiple times trying to turn the car on to move to the side and it wouldn't. I let it sit for 5 mins without trying to turn it on and it started the gauges didn't work and it was VERY loud stuck in like first gear wouldn't go above 20 mph. Pulled into a neighborhood turned it off to let it cool off again thinking it was over heating. It would crank but again lights still all on and the gear gauge didn't work (down at 0 liek the car was off). I waiting like 20 mins it still had the lights on but the gauges worked, when I tried to drive home it wouldn't go about 45mph or out of 2nd gear.
Corrective Action:
I'm mid may-end of may I took it in to Fort mill Hyundai the first time because it was starting to crank hard, sounded funny and my dashboard lights would come on saying I needed oil and there was an engine issue. When I idled too long the car would just die, I'd have to shift into park actually turn the car off and let it sit 1-3 mins turn it back on and all the lights would be off and it would drive like it did before it died, loud. They did testing on it and said these repairs (crankshaft sensor, spark plugs and I think an oil change) should fix it. This was less than a month after my previous oil change. Got the car back 3-4 days later and it sounded better but I still felt like it didn't drive and smooth as it should. 2-3 weeks goes by and my oil light again comes on only with sharp turns. The car over the next couple of days would do the loud cranking noise, didn't drive well over 60 and the engine light came on and gauges would go down but would be fine again once the car was turned off for a couple min like 5 . I set up an appt to hVe them look it over again because of the lights coming back on. Not even 2 days later twice going to and from work it completely died out on me (like the first time) but this time it would turn over once it was out in park and turned off correctly. First time I was in the middle of traffic at a red light waited 10 mins multiple times trying to turn the car on to move to the side and it wouldn't. I let it sit for 5 mins without trying to turn it on and it started the gauges didn't work and it was VERY loud stuck in like first gear wouldn't go above 20 mph. Pulled into a neighborhood turned it off to let it cool off again thinking it was over heating. It would crank but again lights still all on and the gear gauge didn't work (down at 0 liek the car was off). I waiting like 20 mins it still had the lights on but the gauges worked, when I tried to drive home it wouldn't go about 45mph or out of 2nd gear.
Additional Notes:
I'm mid may-end of may I took it in to Fort mill Hyundai the first time because it was starting to crank hard, sounded funny and my dashboard lights would come on saying I needed oil and there was an engine issue. When I idled too long the car would just die, I'd have to shift into park actually turn the car off and let it sit 1-3 mins turn it back on and all the lights would be off and it would drive like it did before it died, loud. They did testing on it and said these repairs (crankshaft sensor, spark plugs and I think an oil change) should fix it. This was less than a month after my previous oil change. Got the car back 3-4 days later and it sounded better but I still felt like it didn't drive and smooth as it should. 2-3 weeks goes by and my oil light again comes on only with sharp turns. The car over the next couple of days would do the loud cranking noise, didn't drive well over 60 and the engine light came on and gauges would go down but would be fine again once the car was turned off for a couple min like 5 . I set up an appt to hVe them look it over again because of the lights coming back on. Not even 2 days later twice going to and from work it completely died out on me (like the first time) but this time it would turn over once it was out in park and turned off correctly. First time I was in the middle of traffic at a red light waited 10 mins multiple times trying to turn the car on to move to the side and it wouldn't. I let it sit for 5 mins without trying to turn it on and it started the gauges didn't work and it was VERY loud stuck in like first gear wouldn't go above 20 mph. Pulled into a neighborhood turned it off to let it cool off again thinking it was over heating. It would crank but again lights still all on and the gear gauge didn't work (down at 0 liek the car was off). I waiting like 20 mins it still had the lights on but the gauges worked, when I tried to drive home it wouldn't go about 45mph or out of 2nd gear.
Mfg Campaign: 11435065
Recall Date: Sep 30, 2021
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
I'm mid may-end of may I took it in to Fort mill Hyundai the first time because it was starting to crank hard, sounded funny and my dashboard lights would come on saying I needed oil and there was an engine issue. When I idled too long the car would just die, I'd have to shift into park actually turn the car off and let it sit 1-3 mins turn it back on and all the lights would be off and it would drive like it did before it died, loud. They did testing on it and said these repairs (crankshaft sensor, spark plugs and I think an oil change) should fix it. This was less than a month after my previous oil change. Got the car back 3-4 days later and it sounded better but I still felt like it didn't drive and smooth as it should. 2-3 weeks goes by and my oil light again comes on only with sharp turns. The car over the next couple of days would do the loud cranking noise, didn't drive well over 60 and the engine light came on and gauges would go down but would be fine again once the car was turned off for a couple min like 5 . I set up an appt to hVe them look it over again because of the lights coming back on. Not even 2 days later twice going to and from work it completely died out on me (like the first time) but this time it would turn over once it was out in park and turned off correctly. First time I was in the middle of traffic at a red light waited 10 mins multiple times trying to turn the car on to move to the side and it wouldn't. I let it sit for 5 mins without trying to turn it on and it started the gauges didn't work and it was VERY loud stuck in like first gear wouldn't go above 20 mph. Pulled into a neighborhood turned it off to let it cool off again thinking it was over heating. It would crank but again lights still all on and the gear gauge didn't work (down at 0 liek the car was off). I waiting like 20 mins it still had the lights on but the gauges worked, when I tried to drive home it wouldn't go about 45mph or out of 2nd gear.
Corrective Action:
I'm mid may-end of may I took it in to Fort mill Hyundai the first time because it was starting to crank hard, sounded funny and my dashboard lights would come on saying I needed oil and there was an engine issue. When I idled too long the car would just die, I'd have to shift into park actually turn the car off and let it sit 1-3 mins turn it back on and all the lights would be off and it would drive like it did before it died, loud. They did testing on it and said these repairs (crankshaft sensor, spark plugs and I think an oil change) should fix it. This was less than a month after my previous oil change. Got the car back 3-4 days later and it sounded better but I still felt like it didn't drive and smooth as it should. 2-3 weeks goes by and my oil light again comes on only with sharp turns. The car over the next couple of days would do the loud cranking noise, didn't drive well over 60 and the engine light came on and gauges would go down but would be fine again once the car was turned off for a couple min like 5 . I set up an appt to hVe them look it over again because of the lights coming back on. Not even 2 days later twice going to and from work it completely died out on me (like the first time) but this time it would turn over once it was out in park and turned off correctly. First time I was in the middle of traffic at a red light waited 10 mins multiple times trying to turn the car on to move to the side and it wouldn't. I let it sit for 5 mins without trying to turn it on and it started the gauges didn't work and it was VERY loud stuck in like first gear wouldn't go above 20 mph. Pulled into a neighborhood turned it off to let it cool off again thinking it was over heating. It would crank but again lights still all on and the gear gauge didn't work (down at 0 liek the car was off). I waiting like 20 mins it still had the lights on but the gauges worked, when I tried to drive home it wouldn't go about 45mph or out of 2nd gear.
Additional Notes:
I'm mid may-end of may I took it in to Fort mill Hyundai the first time because it was starting to crank hard, sounded funny and my dashboard lights would come on saying I needed oil and there was an engine issue. When I idled too long the car would just die, I'd have to shift into park actually turn the car off and let it sit 1-3 mins turn it back on and all the lights would be off and it would drive like it did before it died, loud. They did testing on it and said these repairs (crankshaft sensor, spark plugs and I think an oil change) should fix it. This was less than a month after my previous oil change. Got the car back 3-4 days later and it sounded better but I still felt like it didn't drive and smooth as it should. 2-3 weeks goes by and my oil light again comes on only with sharp turns. The car over the next couple of days would do the loud cranking noise, didn't drive well over 60 and the engine light came on and gauges would go down but would be fine again once the car was turned off for a couple min like 5 . I set up an appt to hVe them look it over again because of the lights coming back on. Not even 2 days later twice going to and from work it completely died out on me (like the first time) but this time it would turn over once it was out in park and turned off correctly. First time I was in the middle of traffic at a red light waited 10 mins multiple times trying to turn the car on to move to the side and it wouldn't. I let it sit for 5 mins without trying to turn it on and it started the gauges didn't work and it was VERY loud stuck in like first gear wouldn't go above 20 mph. Pulled into a neighborhood turned it off to let it cool off again thinking it was over heating. It would crank but again lights still all on and the gear gauge didn't work (down at 0 liek the car was off). I waiting like 20 mins it still had the lights on but the gauges worked, when I tried to drive home it wouldn't go about 45mph or out of 2nd gear.
Mfg Campaign: 11435065
Recall Date: Sep 30, 2021
Hyundai Motor America
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The rear driver's side door of my door suddenly stopped working. When I was trying to get my baby out of the car, neither my husband nor myself could get to her. We couldn't open her door with the exterior door handle (even after multiple attempts to unlock the car) or the interior door handle. If we find ourselves in an emergency situation, we would not be able to safely and efficiently evacuate our child and other passengers. While it has not been inspected, it is available for inspection upon request. There were and still are no warning lamps, messages, or other symptoms of the problem prior to the failure. Additionally, this seems like a common issue for the Hyundai Tucson as there are many people online talking about this very same issue, with some people unable to open either of their doors.
Corrective Action:
The rear driver's side door of my door suddenly stopped working. When I was trying to get my baby out of the car, neither my husband nor myself could get to her. We couldn't open her door with the exterior door handle (even after multiple attempts to unlock the car) or the interior door handle. If we find ourselves in an emergency situation, we would not be able to safely and efficiently evacuate our child and other passengers. While it has not been inspected, it is available for inspection upon request. There were and still are no warning lamps, messages, or other symptoms of the problem prior to the failure. Additionally, this seems like a common issue for the Hyundai Tucson as there are many people online talking about this very same issue, with some people unable to open either of their doors.
Additional Notes:
The rear driver's side door of my door suddenly stopped working. When I was trying to get my baby out of the car, neither my husband nor myself could get to her. We couldn't open her door with the exterior door handle (even after multiple attempts to unlock the car) or the interior door handle. If we find ourselves in an emergency situation, we would not be able to safely and efficiently evacuate our child and other passengers. While it has not been inspected, it is available for inspection upon request. There were and still are no warning lamps, messages, or other symptoms of the problem prior to the failure. Additionally, this seems like a common issue for the Hyundai Tucson as there are many people online talking about this very same issue, with some people unable to open either of their doors.
Mfg Campaign: 11434666
Recall Date: Sep 28, 2021
Hyundai Motor America
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Rear passenger door will not open from inside or outside despite being unlocked. Previously it could be opened after pulling handle several times, now it will not open at all despite being unlocked. I have small children in the back seat in car seats and would not be able to get them out through that door in an emergency. The front driver's door also requires pulling the handle several times in order to open it.
Corrective Action:
Rear passenger door will not open from inside or outside despite being unlocked. Previously it could be opened after pulling handle several times, now it will not open at all despite being unlocked. I have small children in the back seat in car seats and would not be able to get them out through that door in an emergency. The front driver's door also requires pulling the handle several times in order to open it.
Additional Notes:
Rear passenger door will not open from inside or outside despite being unlocked. Previously it could be opened after pulling handle several times, now it will not open at all despite being unlocked. I have small children in the back seat in car seats and would not be able to get them out through that door in an emergency. The front driver's door also requires pulling the handle several times in order to open it.
Mfg Campaign: 11434498
Recall Date: Sep 27, 2021
Hyundai Motor America
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
The contact owns a 2016 Hyundai Tucson. The contact stated that the passenger’s side rear door failed to open without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 68,880. The VIN was invalid.
Corrective Action:
The contact owns a 2016 Hyundai Tucson. The contact stated that the passenger’s side rear door failed to open without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 68,880. The VIN was invalid.
Additional Notes:
The contact owns a 2016 Hyundai Tucson. The contact stated that the passenger’s side rear door failed to open without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 68,880. The VIN was invalid.
Mfg Campaign: 11434518
Recall Date: Sep 27, 2021
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I took my 2016 Tucson to the Myrtle Beach Sc dealership for the recall on the ABS. First thing that happened they called me in the back and told me that they added oil (which I checked when I got home and was overfilled) and that they put in 2 new air filters. They did all this before asking me. So they tried to get me to pay $72 each for the air filters and $16 for the oil and of course I refused. Within days the check bsd system light and all other lights have come on. When I’m at a stop signs it shuts off. I have started the vehicle one morning to warm the engine up and I go back and thence hole is off with the dashboard lights on. My vehicle has even stop and cut off while in traffic while taking my daughter to school. The RPM and the AC stops working when these lights come on and I can only drive the vehicle at a certain speed. I don’t know if by “fixing” the ABS caused this issue or what but my vehicle was driving fine before I went to that dealership. I contacted the dealership asked for a manager and of course one was not available but I was told that they would look at my vehicle for $110. And I still haven’t heard from a manager. So disappointed in Hyundai!!!
Corrective Action:
I took my 2016 Tucson to the Myrtle Beach Sc dealership for the recall on the ABS. First thing that happened they called me in the back and told me that they added oil (which I checked when I got home and was overfilled) and that they put in 2 new air filters. They did all this before asking me. So they tried to get me to pay $72 each for the air filters and $16 for the oil and of course I refused. Within days the check bsd system light and all other lights have come on. When I’m at a stop signs it shuts off. I have started the vehicle one morning to warm the engine up and I go back and thence hole is off with the dashboard lights on. My vehicle has even stop and cut off while in traffic while taking my daughter to school. The RPM and the AC stops working when these lights come on and I can only drive the vehicle at a certain speed. I don’t know if by “fixing” the ABS caused this issue or what but my vehicle was driving fine before I went to that dealership. I contacted the dealership asked for a manager and of course one was not available but I was told that they would look at my vehicle for $110. And I still haven’t heard from a manager. So disappointed in Hyundai!!!
Additional Notes:
I took my 2016 Tucson to the Myrtle Beach Sc dealership for the recall on the ABS. First thing that happened they called me in the back and told me that they added oil (which I checked when I got home and was overfilled) and that they put in 2 new air filters. They did all this before asking me. So they tried to get me to pay $72 each for the air filters and $16 for the oil and of course I refused. Within days the check bsd system light and all other lights have come on. When I’m at a stop signs it shuts off. I have started the vehicle one morning to warm the engine up and I go back and thence hole is off with the dashboard lights on. My vehicle has even stop and cut off while in traffic while taking my daughter to school. The RPM and the AC stops working when these lights come on and I can only drive the vehicle at a certain speed. I don’t know if by “fixing” the ABS caused this issue or what but my vehicle was driving fine before I went to that dealership. I contacted the dealership asked for a manager and of course one was not available but I was told that they would look at my vehicle for $110. And I still haven’t heard from a manager. So disappointed in Hyundai!!!
Mfg Campaign: 11434255
Recall Date: Sep 24, 2021
Hyundai Motor America
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The contact owns a 2016 Hyundai Tucson. The contact stated while the vehicle was parked, the contact attempted to open the rear driver’s side door from the inside and the door failed to open. The contact exited the vehicle from the rear passenger’s side door. The next day the contact attempted to open the door and the rear driver’s and passenger’s side door would not open. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 103,000.
Corrective Action:
The contact owns a 2016 Hyundai Tucson. The contact stated while the vehicle was parked, the contact attempted to open the rear driver’s side door from the inside and the door failed to open. The contact exited the vehicle from the rear passenger’s side door. The next day the contact attempted to open the door and the rear driver’s and passenger’s side door would not open. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 103,000.
Additional Notes:
The contact owns a 2016 Hyundai Tucson. The contact stated while the vehicle was parked, the contact attempted to open the rear driver’s side door from the inside and the door failed to open. The contact exited the vehicle from the rear passenger’s side door. The next day the contact attempted to open the door and the rear driver’s and passenger’s side door would not open. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 103,000.
Mfg Campaign: 11434133
Recall Date: Sep 23, 2021
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The doors on the passenger side of the car will not open from the outside or inside. My car was not hit. I have been in no accidents, but the just do not open anymore. My driver side door takes two attempts before it opens. The only door that works like it should is the back-seat driver side door. No warnings. This happened months ago, but I was out of warranty. The dealership service department told me $350 per door to repair. Found that hundreds of owner of this make/model experience the same. Totally unsafe that only 1 of 4 doors function properly.
Corrective Action:
The doors on the passenger side of the car will not open from the outside or inside. My car was not hit. I have been in no accidents, but the just do not open anymore. My driver side door takes two attempts before it opens. The only door that works like it should is the back-seat driver side door. No warnings. This happened months ago, but I was out of warranty. The dealership service department told me $350 per door to repair. Found that hundreds of owner of this make/model experience the same. Totally unsafe that only 1 of 4 doors function properly.
Additional Notes:
The doors on the passenger side of the car will not open from the outside or inside. My car was not hit. I have been in no accidents, but the just do not open anymore. My driver side door takes two attempts before it opens. The only door that works like it should is the back-seat driver side door. No warnings. This happened months ago, but I was out of warranty. The dealership service department told me $350 per door to repair. Found that hundreds of owner of this make/model experience the same. Totally unsafe that only 1 of 4 doors function properly.
Mfg Campaign: 11433958
Recall Date: Sep 22, 2021
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