Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2025 Tucson and Santa Cruz vehicles. The console extension wiring assembly may be routed improperly, allowing the transmission to be shifted out of Park without applying the brake pedal.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 273
Recall Date: Nov 20, 2024
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2025 Tucson vehicles. The glove box air bag warning label may be missing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 268
Recall Date: Sep 13, 2024
Consumer Complaints
111 ComplaintsHyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
I think when its hot like in illinois its been super hot the screen keeps going black!! I can't see the dashboard i called my hyundai dealership will get it looked at seems like I am not the only one dealing with this issue. Main screen on left goes black or it has problem logos on it randomly.
Corrective Action:
I think when its hot like in illinois its been super hot the screen keeps going black!! I can't see the dashboard i called my hyundai dealership will get it looked at seems like I am not the only one dealing with this issue. Main screen on left goes black or it has problem logos on it randomly.
Additional Notes:
I think when its hot like in illinois its been super hot the screen keeps going black!! I can't see the dashboard i called my hyundai dealership will get it looked at seems like I am not the only one dealing with this issue. Main screen on left goes black or it has problem logos on it randomly.
Mfg Campaign: 11670347
Recall Date: Jun 30, 2025
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Not sure what failed. At around 8:30 am on a sunny clear day the driver was maneuvering slowly up a ramp between first and second floors of a parking garage at the college campus where the driver works. Driver paused the vehicle and slowly turned to the right to park in an open spot about halfway up the ramp. There was a large concrete pillar to the right of the parking spot and a low steel cable wall at the end of the parking space along the inner structure of the garage. While turning into the space, the driver described suddenly feeling "a loss of control of the vehicle" wherein it "felt like it was in neutral and wouldn't stop". The car hit the wall with extreme force, enough for resulting in minor injuries, damaging the frond end and a total loss to the vehicle. The force was enough to rebound the car back approximately 30 feet from the wall after impact. No help or warnings from the collision detection mechanisms was apparent. In a single prior time during the tenure of ownership (approximately 6 months) the collision detection system had intervened and manually stopped the vehicle on its own due to a car that had erroneously driven in front of the vehicle too closely. The car's lane assist successfully kept itself in lanes on most occasions. Several software related notices on the car dash had been reported during the tenure of ownership and in no case was the dealership able to figure out what was wrong in any of the scenarios, one of the software notices on the dash did end up just "going away" after some time.
Corrective Action:
Not sure what failed. At around 8:30 am on a sunny clear day the driver was maneuvering slowly up a ramp between first and second floors of a parking garage at the college campus where the driver works. Driver paused the vehicle and slowly turned to the right to park in an open spot about halfway up the ramp. There was a large concrete pillar to the right of the parking spot and a low steel cable wall at the end of the parking space along the inner structure of the garage. While turning into the space, the driver described suddenly feeling "a loss of control of the vehicle" wherein it "felt like it was in neutral and wouldn't stop". The car hit the wall with extreme force, enough for resulting in minor injuries, damaging the frond end and a total loss to the vehicle. The force was enough to rebound the car back approximately 30 feet from the wall after impact. No help or warnings from the collision detection mechanisms was apparent. In a single prior time during the tenure of ownership (approximately 6 months) the collision detection system had intervened and manually stopped the vehicle on its own due to a car that had erroneously driven in front of the vehicle too closely. The car's lane assist successfully kept itself in lanes on most occasions. Several software related notices on the car dash had been reported during the tenure of ownership and in no case was the dealership able to figure out what was wrong in any of the scenarios, one of the software notices on the dash did end up just "going away" after some time.
Additional Notes:
Not sure what failed. At around 8:30 am on a sunny clear day the driver was maneuvering slowly up a ramp between first and second floors of a parking garage at the college campus where the driver works. Driver paused the vehicle and slowly turned to the right to park in an open spot about halfway up the ramp. There was a large concrete pillar to the right of the parking spot and a low steel cable wall at the end of the parking space along the inner structure of the garage. While turning into the space, the driver described suddenly feeling "a loss of control of the vehicle" wherein it "felt like it was in neutral and wouldn't stop". The car hit the wall with extreme force, enough for resulting in minor injuries, damaging the frond end and a total loss to the vehicle. The force was enough to rebound the car back approximately 30 feet from the wall after impact. No help or warnings from the collision detection mechanisms was apparent. In a single prior time during the tenure of ownership (approximately 6 months) the collision detection system had intervened and manually stopped the vehicle on its own due to a car that had erroneously driven in front of the vehicle too closely. The car's lane assist successfully kept itself in lanes on most occasions. Several software related notices on the car dash had been reported during the tenure of ownership and in no case was the dealership able to figure out what was wrong in any of the scenarios, one of the software notices on the dash did end up just "going away" after some time.
Mfg Campaign: 11669668
Recall Date: Jun 27, 2025
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Not sure what failed. At around 8:30 am on a sunny clear day the driver was maneuvering slowly up a ramp between first and second floors of a parking garage at the college campus where the driver works. Driver paused the vehicle and slowly turned to the right to park in an open spot about halfway up the ramp. There was a large concrete pillar to the right of the parking spot and a low steel cable wall at the end of the parking space along the inner structure of the garage. While turning into the space, the driver described suddenly feeling "a loss of control of the vehicle" wherein it "felt like it was in neutral and wouldn't stop". The car hit the wall with extreme force, enough for resulting in minor injuries, damaging the frond end and a total loss to the vehicle. The force was enough to rebound the car back approximately 30 feet from the wall after impact. No help or warnings from the collision detection mechanisms was apparent. In a single prior time during the tenure of ownership (approximately 6 months) the collision detection system had intervened and manually stopped the vehicle on its own due to a car that had erroneously driven in front of the vehicle too closely. The car's lane assist successfully kept itself in lanes on most occasions. Several software related notices on the car dash had been reported during the tenure of ownership and in no case was the dealership able to figure out what was wrong in any of the scenarios, one of the software notices on the dash did end up just "going away" after some time.
Corrective Action:
Not sure what failed. At around 8:30 am on a sunny clear day the driver was maneuvering slowly up a ramp between first and second floors of a parking garage at the college campus where the driver works. Driver paused the vehicle and slowly turned to the right to park in an open spot about halfway up the ramp. There was a large concrete pillar to the right of the parking spot and a low steel cable wall at the end of the parking space along the inner structure of the garage. While turning into the space, the driver described suddenly feeling "a loss of control of the vehicle" wherein it "felt like it was in neutral and wouldn't stop". The car hit the wall with extreme force, enough for resulting in minor injuries, damaging the frond end and a total loss to the vehicle. The force was enough to rebound the car back approximately 30 feet from the wall after impact. No help or warnings from the collision detection mechanisms was apparent. In a single prior time during the tenure of ownership (approximately 6 months) the collision detection system had intervened and manually stopped the vehicle on its own due to a car that had erroneously driven in front of the vehicle too closely. The car's lane assist successfully kept itself in lanes on most occasions. Several software related notices on the car dash had been reported during the tenure of ownership and in no case was the dealership able to figure out what was wrong in any of the scenarios, one of the software notices on the dash did end up just "going away" after some time.
Additional Notes:
Not sure what failed. At around 8:30 am on a sunny clear day the driver was maneuvering slowly up a ramp between first and second floors of a parking garage at the college campus where the driver works. Driver paused the vehicle and slowly turned to the right to park in an open spot about halfway up the ramp. There was a large concrete pillar to the right of the parking spot and a low steel cable wall at the end of the parking space along the inner structure of the garage. While turning into the space, the driver described suddenly feeling "a loss of control of the vehicle" wherein it "felt like it was in neutral and wouldn't stop". The car hit the wall with extreme force, enough for resulting in minor injuries, damaging the frond end and a total loss to the vehicle. The force was enough to rebound the car back approximately 30 feet from the wall after impact. No help or warnings from the collision detection mechanisms was apparent. In a single prior time during the tenure of ownership (approximately 6 months) the collision detection system had intervened and manually stopped the vehicle on its own due to a car that had erroneously driven in front of the vehicle too closely. The car's lane assist successfully kept itself in lanes on most occasions. Several software related notices on the car dash had been reported during the tenure of ownership and in no case was the dealership able to figure out what was wrong in any of the scenarios, one of the software notices on the dash did end up just "going away" after some time.
Mfg Campaign: 11669668
Recall Date: Jun 27, 2025
Hyundai Motor America
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Not sure what failed. At around 8:30 am on a sunny clear day the driver was maneuvering slowly up a ramp between first and second floors of a parking garage at the college campus where the driver works. Driver paused the vehicle and slowly turned to the right to park in an open spot about halfway up the ramp. There was a large concrete pillar to the right of the parking spot and a low steel cable wall at the end of the parking space along the inner structure of the garage. While turning into the space, the driver described suddenly feeling "a loss of control of the vehicle" wherein it "felt like it was in neutral and wouldn't stop". The car hit the wall with extreme force, enough for resulting in minor injuries, damaging the frond end and a total loss to the vehicle. The force was enough to rebound the car back approximately 30 feet from the wall after impact. No help or warnings from the collision detection mechanisms was apparent. In a single prior time during the tenure of ownership (approximately 6 months) the collision detection system had intervened and manually stopped the vehicle on its own due to a car that had erroneously driven in front of the vehicle too closely. The car's lane assist successfully kept itself in lanes on most occasions. Several software related notices on the car dash had been reported during the tenure of ownership and in no case was the dealership able to figure out what was wrong in any of the scenarios, one of the software notices on the dash did end up just "going away" after some time.
Corrective Action:
Not sure what failed. At around 8:30 am on a sunny clear day the driver was maneuvering slowly up a ramp between first and second floors of a parking garage at the college campus where the driver works. Driver paused the vehicle and slowly turned to the right to park in an open spot about halfway up the ramp. There was a large concrete pillar to the right of the parking spot and a low steel cable wall at the end of the parking space along the inner structure of the garage. While turning into the space, the driver described suddenly feeling "a loss of control of the vehicle" wherein it "felt like it was in neutral and wouldn't stop". The car hit the wall with extreme force, enough for resulting in minor injuries, damaging the frond end and a total loss to the vehicle. The force was enough to rebound the car back approximately 30 feet from the wall after impact. No help or warnings from the collision detection mechanisms was apparent. In a single prior time during the tenure of ownership (approximately 6 months) the collision detection system had intervened and manually stopped the vehicle on its own due to a car that had erroneously driven in front of the vehicle too closely. The car's lane assist successfully kept itself in lanes on most occasions. Several software related notices on the car dash had been reported during the tenure of ownership and in no case was the dealership able to figure out what was wrong in any of the scenarios, one of the software notices on the dash did end up just "going away" after some time.
Additional Notes:
Not sure what failed. At around 8:30 am on a sunny clear day the driver was maneuvering slowly up a ramp between first and second floors of a parking garage at the college campus where the driver works. Driver paused the vehicle and slowly turned to the right to park in an open spot about halfway up the ramp. There was a large concrete pillar to the right of the parking spot and a low steel cable wall at the end of the parking space along the inner structure of the garage. While turning into the space, the driver described suddenly feeling "a loss of control of the vehicle" wherein it "felt like it was in neutral and wouldn't stop". The car hit the wall with extreme force, enough for resulting in minor injuries, damaging the frond end and a total loss to the vehicle. The force was enough to rebound the car back approximately 30 feet from the wall after impact. No help or warnings from the collision detection mechanisms was apparent. In a single prior time during the tenure of ownership (approximately 6 months) the collision detection system had intervened and manually stopped the vehicle on its own due to a car that had erroneously driven in front of the vehicle too closely. The car's lane assist successfully kept itself in lanes on most occasions. Several software related notices on the car dash had been reported during the tenure of ownership and in no case was the dealership able to figure out what was wrong in any of the scenarios, one of the software notices on the dash did end up just "going away" after some time.
Mfg Campaign: 11669668
Recall Date: Jun 27, 2025
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The Automatic Emergency Braking system went off when there was no reason for it to. It seems to think I am closer to vehicles than I actually am. It frequently warns that I need to brake when I don't need to, either because I am already stopped or because the vehicle that had previously been in front of me changed lanes. Today the vehicle braked so hard that I thought I had been in an accident for a minute. There was appropriate clearance between my car and the car in front of me and no reason to auto brake. I now have wipe lash. Hopefully they recall and fix this issue ASAP.
Corrective Action:
The Automatic Emergency Braking system went off when there was no reason for it to. It seems to think I am closer to vehicles than I actually am. It frequently warns that I need to brake when I don't need to, either because I am already stopped or because the vehicle that had previously been in front of me changed lanes. Today the vehicle braked so hard that I thought I had been in an accident for a minute. There was appropriate clearance between my car and the car in front of me and no reason to auto brake. I now have wipe lash. Hopefully they recall and fix this issue ASAP.
Additional Notes:
The Automatic Emergency Braking system went off when there was no reason for it to. It seems to think I am closer to vehicles than I actually am. It frequently warns that I need to brake when I don't need to, either because I am already stopped or because the vehicle that had previously been in front of me changed lanes. Today the vehicle braked so hard that I thought I had been in an accident for a minute. There was appropriate clearance between my car and the car in front of me and no reason to auto brake. I now have wipe lash. Hopefully they recall and fix this issue ASAP.
Mfg Campaign: 11669301
Recall Date: Jun 25, 2025
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The Automatic Emergency Braking system went off when there was no reason for it to. It seems to think I am closer to vehicles than I actually am. It frequently warns that I need to brake when I don't need to, either because I am already stopped or because the vehicle that had previously been in front of me changed lanes. Today the vehicle braked so hard that I thought I had been in an accident for a minute. There was appropriate clearance between my car and the car in front of me and no reason to auto brake. I now have wipe lash. Hopefully they recall and fix this issue ASAP.
Corrective Action:
The Automatic Emergency Braking system went off when there was no reason for it to. It seems to think I am closer to vehicles than I actually am. It frequently warns that I need to brake when I don't need to, either because I am already stopped or because the vehicle that had previously been in front of me changed lanes. Today the vehicle braked so hard that I thought I had been in an accident for a minute. There was appropriate clearance between my car and the car in front of me and no reason to auto brake. I now have wipe lash. Hopefully they recall and fix this issue ASAP.
Additional Notes:
The Automatic Emergency Braking system went off when there was no reason for it to. It seems to think I am closer to vehicles than I actually am. It frequently warns that I need to brake when I don't need to, either because I am already stopped or because the vehicle that had previously been in front of me changed lanes. Today the vehicle braked so hard that I thought I had been in an accident for a minute. There was appropriate clearance between my car and the car in front of me and no reason to auto brake. I now have wipe lash. Hopefully they recall and fix this issue ASAP.
Mfg Campaign: 11669301
Recall Date: Jun 25, 2025
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The Smart Cruise Control (SCC) on my 2025 Hyundai Tucson Limited HEV cuts off whenever I wear prescription sunglasses. The Driver Attention Warning comes on within seconds when the in-cabin camera mounted on the steering wheel is unable to see my eyes, the SCC cuts off, and the vehicle suddenly starts breaking. This puts me and anyone behind me at risk. Both the dealership and Hyundai Motor Company have been unresponsive or unwilling to fix this widely known issue which is well documented in multiple owners' online chat groups. The dealership told me the manufacturer is responsible for fixing the problem.
Corrective Action:
The Smart Cruise Control (SCC) on my 2025 Hyundai Tucson Limited HEV cuts off whenever I wear prescription sunglasses. The Driver Attention Warning comes on within seconds when the in-cabin camera mounted on the steering wheel is unable to see my eyes, the SCC cuts off, and the vehicle suddenly starts breaking. This puts me and anyone behind me at risk. Both the dealership and Hyundai Motor Company have been unresponsive or unwilling to fix this widely known issue which is well documented in multiple owners' online chat groups. The dealership told me the manufacturer is responsible for fixing the problem.
Additional Notes:
The Smart Cruise Control (SCC) on my 2025 Hyundai Tucson Limited HEV cuts off whenever I wear prescription sunglasses. The Driver Attention Warning comes on within seconds when the in-cabin camera mounted on the steering wheel is unable to see my eyes, the SCC cuts off, and the vehicle suddenly starts breaking. This puts me and anyone behind me at risk. Both the dealership and Hyundai Motor Company have been unresponsive or unwilling to fix this widely known issue which is well documented in multiple owners' online chat groups. The dealership told me the manufacturer is responsible for fixing the problem.
Mfg Campaign: 11668557
Recall Date: Jun 23, 2025
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The Smart Cruise Control (SCC) on my 2025 Hyundai Tucson Limited HEV cuts off whenever I wear prescription sunglasses. The Driver Attention Warning comes on within seconds when the in-cabin camera mounted on the steering wheel is unable to see my eyes, the SCC cuts off, and the vehicle suddenly starts breaking. This puts me and anyone behind me at risk. Both the dealership and Hyundai Motor Company have been unresponsive or unwilling to fix this widely known issue which is well documented in multiple owners' online chat groups. The dealership told me the manufacturer is responsible for fixing the problem.
Corrective Action:
The Smart Cruise Control (SCC) on my 2025 Hyundai Tucson Limited HEV cuts off whenever I wear prescription sunglasses. The Driver Attention Warning comes on within seconds when the in-cabin camera mounted on the steering wheel is unable to see my eyes, the SCC cuts off, and the vehicle suddenly starts breaking. This puts me and anyone behind me at risk. Both the dealership and Hyundai Motor Company have been unresponsive or unwilling to fix this widely known issue which is well documented in multiple owners' online chat groups. The dealership told me the manufacturer is responsible for fixing the problem.
Additional Notes:
The Smart Cruise Control (SCC) on my 2025 Hyundai Tucson Limited HEV cuts off whenever I wear prescription sunglasses. The Driver Attention Warning comes on within seconds when the in-cabin camera mounted on the steering wheel is unable to see my eyes, the SCC cuts off, and the vehicle suddenly starts breaking. This puts me and anyone behind me at risk. Both the dealership and Hyundai Motor Company have been unresponsive or unwilling to fix this widely known issue which is well documented in multiple owners' online chat groups. The dealership told me the manufacturer is responsible for fixing the problem.
Mfg Campaign: 11668557
Recall Date: Jun 23, 2025
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1 forward collision unexpectedly slammed on the brakes when I was trying to go forward to make a left turn. There was no one in front of me nor each side of me. I had 2x4’s in my car that were thrusted forward damaging my dashboard and display. I was told to take it to the dealership on Monday 2 I was fine just hooked up, but the driver was pissed off at me thinking I was stopping short on him 3 randomly the rear sensor would go off telling me they are too close when I’m at a complete stop. It has randomly stopped short on me but I thought it might have just been an over sensitive sensor. I have previously owned an Ioniq 5 and the sensor would never stop going off even if I was 2 car lengths away. 4 the car is going back to the dealership on Monday so it has not been expected yet 5 exactly 6 days after purchasing the car the airbag indicator showed up on my dashboard while I was driving. I was used to the Ioniq 5 sensors always going on when I was stopped waiting for a green light that I just thought it was the same way. It had abruptly stopped on me three other times between the 6th and today the 21st. I have only had it for 3 weeks. I have never gotten any warnings before the car just slams the breaks on. After looking online about this issue I decided to make a report before I take it to the dealership so you have it on file. I am very disappointed with this vehicle and was so excited when I bought it. I have been a loyal customer of Hyundai since 2017 when I bought my first Ioniq and I have purchased 6 other cars for my family members since then. I still purchased the Tucson after having to take a 15,000 loss because the Ioniq 5 never held its value. Now I’m wondering if I should switch manufacturers
Corrective Action:
1 forward collision unexpectedly slammed on the brakes when I was trying to go forward to make a left turn. There was no one in front of me nor each side of me. I had 2x4’s in my car that were thrusted forward damaging my dashboard and display. I was told to take it to the dealership on Monday 2 I was fine just hooked up, but the driver was pissed off at me thinking I was stopping short on him 3 randomly the rear sensor would go off telling me they are too close when I’m at a complete stop. It has randomly stopped short on me but I thought it might have just been an over sensitive sensor. I have previously owned an Ioniq 5 and the sensor would never stop going off even if I was 2 car lengths away. 4 the car is going back to the dealership on Monday so it has not been expected yet 5 exactly 6 days after purchasing the car the airbag indicator showed up on my dashboard while I was driving. I was used to the Ioniq 5 sensors always going on when I was stopped waiting for a green light that I just thought it was the same way. It had abruptly stopped on me three other times between the 6th and today the 21st. I have only had it for 3 weeks. I have never gotten any warnings before the car just slams the breaks on. After looking online about this issue I decided to make a report before I take it to the dealership so you have it on file. I am very disappointed with this vehicle and was so excited when I bought it. I have been a loyal customer of Hyundai since 2017 when I bought my first Ioniq and I have purchased 6 other cars for my family members since then. I still purchased the Tucson after having to take a 15,000 loss because the Ioniq 5 never held its value. Now I’m wondering if I should switch manufacturers
Additional Notes:
1 forward collision unexpectedly slammed on the brakes when I was trying to go forward to make a left turn. There was no one in front of me nor each side of me. I had 2x4’s in my car that were thrusted forward damaging my dashboard and display. I was told to take it to the dealership on Monday 2 I was fine just hooked up, but the driver was pissed off at me thinking I was stopping short on him 3 randomly the rear sensor would go off telling me they are too close when I’m at a complete stop. It has randomly stopped short on me but I thought it might have just been an over sensitive sensor. I have previously owned an Ioniq 5 and the sensor would never stop going off even if I was 2 car lengths away. 4 the car is going back to the dealership on Monday so it has not been expected yet 5 exactly 6 days after purchasing the car the airbag indicator showed up on my dashboard while I was driving. I was used to the Ioniq 5 sensors always going on when I was stopped waiting for a green light that I just thought it was the same way. It had abruptly stopped on me three other times between the 6th and today the 21st. I have only had it for 3 weeks. I have never gotten any warnings before the car just slams the breaks on. After looking online about this issue I decided to make a report before I take it to the dealership so you have it on file. I am very disappointed with this vehicle and was so excited when I bought it. I have been a loyal customer of Hyundai since 2017 when I bought my first Ioniq and I have purchased 6 other cars for my family members since then. I still purchased the Tucson after having to take a 15,000 loss because the Ioniq 5 never held its value. Now I’m wondering if I should switch manufacturers
Mfg Campaign: 11668353
Recall Date: Jun 21, 2025
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
1 forward collision unexpectedly slammed on the brakes when I was trying to go forward to make a left turn. There was no one in front of me nor each side of me. I had 2x4’s in my car that were thrusted forward damaging my dashboard and display. I was told to take it to the dealership on Monday 2 I was fine just hooked up, but the driver was pissed off at me thinking I was stopping short on him 3 randomly the rear sensor would go off telling me they are too close when I’m at a complete stop. It has randomly stopped short on me but I thought it might have just been an over sensitive sensor. I have previously owned an Ioniq 5 and the sensor would never stop going off even if I was 2 car lengths away. 4 the car is going back to the dealership on Monday so it has not been expected yet 5 exactly 6 days after purchasing the car the airbag indicator showed up on my dashboard while I was driving. I was used to the Ioniq 5 sensors always going on when I was stopped waiting for a green light that I just thought it was the same way. It had abruptly stopped on me three other times between the 6th and today the 21st. I have only had it for 3 weeks. I have never gotten any warnings before the car just slams the breaks on. After looking online about this issue I decided to make a report before I take it to the dealership so you have it on file. I am very disappointed with this vehicle and was so excited when I bought it. I have been a loyal customer of Hyundai since 2017 when I bought my first Ioniq and I have purchased 6 other cars for my family members since then. I still purchased the Tucson after having to take a 15,000 loss because the Ioniq 5 never held its value. Now I’m wondering if I should switch manufacturers
Corrective Action:
1 forward collision unexpectedly slammed on the brakes when I was trying to go forward to make a left turn. There was no one in front of me nor each side of me. I had 2x4’s in my car that were thrusted forward damaging my dashboard and display. I was told to take it to the dealership on Monday 2 I was fine just hooked up, but the driver was pissed off at me thinking I was stopping short on him 3 randomly the rear sensor would go off telling me they are too close when I’m at a complete stop. It has randomly stopped short on me but I thought it might have just been an over sensitive sensor. I have previously owned an Ioniq 5 and the sensor would never stop going off even if I was 2 car lengths away. 4 the car is going back to the dealership on Monday so it has not been expected yet 5 exactly 6 days after purchasing the car the airbag indicator showed up on my dashboard while I was driving. I was used to the Ioniq 5 sensors always going on when I was stopped waiting for a green light that I just thought it was the same way. It had abruptly stopped on me three other times between the 6th and today the 21st. I have only had it for 3 weeks. I have never gotten any warnings before the car just slams the breaks on. After looking online about this issue I decided to make a report before I take it to the dealership so you have it on file. I am very disappointed with this vehicle and was so excited when I bought it. I have been a loyal customer of Hyundai since 2017 when I bought my first Ioniq and I have purchased 6 other cars for my family members since then. I still purchased the Tucson after having to take a 15,000 loss because the Ioniq 5 never held its value. Now I’m wondering if I should switch manufacturers
Additional Notes:
1 forward collision unexpectedly slammed on the brakes when I was trying to go forward to make a left turn. There was no one in front of me nor each side of me. I had 2x4’s in my car that were thrusted forward damaging my dashboard and display. I was told to take it to the dealership on Monday 2 I was fine just hooked up, but the driver was pissed off at me thinking I was stopping short on him 3 randomly the rear sensor would go off telling me they are too close when I’m at a complete stop. It has randomly stopped short on me but I thought it might have just been an over sensitive sensor. I have previously owned an Ioniq 5 and the sensor would never stop going off even if I was 2 car lengths away. 4 the car is going back to the dealership on Monday so it has not been expected yet 5 exactly 6 days after purchasing the car the airbag indicator showed up on my dashboard while I was driving. I was used to the Ioniq 5 sensors always going on when I was stopped waiting for a green light that I just thought it was the same way. It had abruptly stopped on me three other times between the 6th and today the 21st. I have only had it for 3 weeks. I have never gotten any warnings before the car just slams the breaks on. After looking online about this issue I decided to make a report before I take it to the dealership so you have it on file. I am very disappointed with this vehicle and was so excited when I bought it. I have been a loyal customer of Hyundai since 2017 when I bought my first Ioniq and I have purchased 6 other cars for my family members since then. I still purchased the Tucson after having to take a 15,000 loss because the Ioniq 5 never held its value. Now I’m wondering if I should switch manufacturers
Mfg Campaign: 11668353
Recall Date: Jun 21, 2025
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
1 forward collision unexpectedly slammed on the brakes when I was trying to go forward to make a left turn. There was no one in front of me nor each side of me. I had 2x4’s in my car that were thrusted forward damaging my dashboard and display. I was told to take it to the dealership on Monday 2 I was fine just hooked up, but the driver was pissed off at me thinking I was stopping short on him 3 randomly the rear sensor would go off telling me they are too close when I’m at a complete stop. It has randomly stopped short on me but I thought it might have just been an over sensitive sensor. I have previously owned an Ioniq 5 and the sensor would never stop going off even if I was 2 car lengths away. 4 the car is going back to the dealership on Monday so it has not been expected yet 5 exactly 6 days after purchasing the car the airbag indicator showed up on my dashboard while I was driving. I was used to the Ioniq 5 sensors always going on when I was stopped waiting for a green light that I just thought it was the same way. It had abruptly stopped on me three other times between the 6th and today the 21st. I have only had it for 3 weeks. I have never gotten any warnings before the car just slams the breaks on. After looking online about this issue I decided to make a report before I take it to the dealership so you have it on file. I am very disappointed with this vehicle and was so excited when I bought it. I have been a loyal customer of Hyundai since 2017 when I bought my first Ioniq and I have purchased 6 other cars for my family members since then. I still purchased the Tucson after having to take a 15,000 loss because the Ioniq 5 never held its value. Now I’m wondering if I should switch manufacturers
Corrective Action:
1 forward collision unexpectedly slammed on the brakes when I was trying to go forward to make a left turn. There was no one in front of me nor each side of me. I had 2x4’s in my car that were thrusted forward damaging my dashboard and display. I was told to take it to the dealership on Monday 2 I was fine just hooked up, but the driver was pissed off at me thinking I was stopping short on him 3 randomly the rear sensor would go off telling me they are too close when I’m at a complete stop. It has randomly stopped short on me but I thought it might have just been an over sensitive sensor. I have previously owned an Ioniq 5 and the sensor would never stop going off even if I was 2 car lengths away. 4 the car is going back to the dealership on Monday so it has not been expected yet 5 exactly 6 days after purchasing the car the airbag indicator showed up on my dashboard while I was driving. I was used to the Ioniq 5 sensors always going on when I was stopped waiting for a green light that I just thought it was the same way. It had abruptly stopped on me three other times between the 6th and today the 21st. I have only had it for 3 weeks. I have never gotten any warnings before the car just slams the breaks on. After looking online about this issue I decided to make a report before I take it to the dealership so you have it on file. I am very disappointed with this vehicle and was so excited when I bought it. I have been a loyal customer of Hyundai since 2017 when I bought my first Ioniq and I have purchased 6 other cars for my family members since then. I still purchased the Tucson after having to take a 15,000 loss because the Ioniq 5 never held its value. Now I’m wondering if I should switch manufacturers
Additional Notes:
1 forward collision unexpectedly slammed on the brakes when I was trying to go forward to make a left turn. There was no one in front of me nor each side of me. I had 2x4’s in my car that were thrusted forward damaging my dashboard and display. I was told to take it to the dealership on Monday 2 I was fine just hooked up, but the driver was pissed off at me thinking I was stopping short on him 3 randomly the rear sensor would go off telling me they are too close when I’m at a complete stop. It has randomly stopped short on me but I thought it might have just been an over sensitive sensor. I have previously owned an Ioniq 5 and the sensor would never stop going off even if I was 2 car lengths away. 4 the car is going back to the dealership on Monday so it has not been expected yet 5 exactly 6 days after purchasing the car the airbag indicator showed up on my dashboard while I was driving. I was used to the Ioniq 5 sensors always going on when I was stopped waiting for a green light that I just thought it was the same way. It had abruptly stopped on me three other times between the 6th and today the 21st. I have only had it for 3 weeks. I have never gotten any warnings before the car just slams the breaks on. After looking online about this issue I decided to make a report before I take it to the dealership so you have it on file. I am very disappointed with this vehicle and was so excited when I bought it. I have been a loyal customer of Hyundai since 2017 when I bought my first Ioniq and I have purchased 6 other cars for my family members since then. I still purchased the Tucson after having to take a 15,000 loss because the Ioniq 5 never held its value. Now I’m wondering if I should switch manufacturers
Mfg Campaign: 11668353
Recall Date: Jun 21, 2025
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
If someone is making a right turn in front of me and I am on the brakes already slowing down The emergency braking will engage and lock the brakes to stop it It does not seem to detect the fact the car is making a turn that will be complete before you are up to them. This has happened 4 times now and I have almost been rear ended. I can duplicate it pretty much whenever I want and capture it on my dash cam
Corrective Action:
If someone is making a right turn in front of me and I am on the brakes already slowing down The emergency braking will engage and lock the brakes to stop it It does not seem to detect the fact the car is making a turn that will be complete before you are up to them. This has happened 4 times now and I have almost been rear ended. I can duplicate it pretty much whenever I want and capture it on my dash cam
Additional Notes:
If someone is making a right turn in front of me and I am on the brakes already slowing down The emergency braking will engage and lock the brakes to stop it It does not seem to detect the fact the car is making a turn that will be complete before you are up to them. This has happened 4 times now and I have almost been rear ended. I can duplicate it pretty much whenever I want and capture it on my dash cam
Mfg Campaign: 11668124
Recall Date: Jun 20, 2025
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
If someone is making a right turn in front of me and I am on the brakes already slowing down The emergency braking will engage and lock the brakes to stop it It does not seem to detect the fact the car is making a turn that will be complete before you are up to them. This has happened 4 times now and I have almost been rear ended. I can duplicate it pretty much whenever I want and capture it on my dash cam
Corrective Action:
If someone is making a right turn in front of me and I am on the brakes already slowing down The emergency braking will engage and lock the brakes to stop it It does not seem to detect the fact the car is making a turn that will be complete before you are up to them. This has happened 4 times now and I have almost been rear ended. I can duplicate it pretty much whenever I want and capture it on my dash cam
Additional Notes:
If someone is making a right turn in front of me and I am on the brakes already slowing down The emergency braking will engage and lock the brakes to stop it It does not seem to detect the fact the car is making a turn that will be complete before you are up to them. This has happened 4 times now and I have almost been rear ended. I can duplicate it pretty much whenever I want and capture it on my dash cam
Mfg Campaign: 11668124
Recall Date: Jun 20, 2025
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery Management System failed Safety-Could not drive on interstate. Very unsafe. Dealer inspected problem afterwards. Warning lights appeared at time of problem. No warnings before. No signs of problem before it happened. SYNOPSIS: After driving through a torrential thunderstorm on the interstate (06-13-25) and as we were getting ready to slow down for our exit on the interstate, we hit the brakes and our SUV gave us a warning. The warning said, "Battery Management System Discharge". The SUV is a hybrid. At this point the SUV locked into E V mode. Our SUV would only go 10 mph which was very dangerous. It should be able to go up to 35 mph in E V mode and then past that, switch into gas mode. As stated, we could only go about 10 mph. We made it to our exit and found a spot to pull off the ramp. We let the SUV sit for a few moments and turned it off. We let it sit for a minute and then turned the car back on. The SUV when we turned it back on gave us a check engine light and still would not go over 10 mph. Luckily we were stopping for dinner. We were able to proceed to our destination. After dinner around an hour or so, when turned the vehicle back on, the SUV still gave us a check engine light. but was able to drive normally and switch between E V and gas modes. We made it home safely at the end of the weekend on 06-15-25. On 6-16-25 we took the SUV to be looked at by the dealer we purchased it from. Our phone app showed code DTC P0AA600. We gave the code to the staff. The staff inspected the SUV. The report stated, "customer states stopped driving and there code P0AA600 Battery Warning Light NPF Could not duplicate problem. Tech scanned for codes Code P0AA600 was found as a history code. Tech checked live data and everything came back within spec. Followed the flow chart procedure for the code. Check for BMS isolation faults none found. Check 12volt battery. Battery is good". We drove it home and filed this report.
Corrective Action:
Battery Management System failed Safety-Could not drive on interstate. Very unsafe. Dealer inspected problem afterwards. Warning lights appeared at time of problem. No warnings before. No signs of problem before it happened. SYNOPSIS: After driving through a torrential thunderstorm on the interstate (06-13-25) and as we were getting ready to slow down for our exit on the interstate, we hit the brakes and our SUV gave us a warning. The warning said, "Battery Management System Discharge". The SUV is a hybrid. At this point the SUV locked into E V mode. Our SUV would only go 10 mph which was very dangerous. It should be able to go up to 35 mph in E V mode and then past that, switch into gas mode. As stated, we could only go about 10 mph. We made it to our exit and found a spot to pull off the ramp. We let the SUV sit for a few moments and turned it off. We let it sit for a minute and then turned the car back on. The SUV when we turned it back on gave us a check engine light and still would not go over 10 mph. Luckily we were stopping for dinner. We were able to proceed to our destination. After dinner around an hour or so, when turned the vehicle back on, the SUV still gave us a check engine light. but was able to drive normally and switch between E V and gas modes. We made it home safely at the end of the weekend on 06-15-25. On 6-16-25 we took the SUV to be looked at by the dealer we purchased it from. Our phone app showed code DTC P0AA600. We gave the code to the staff. The staff inspected the SUV. The report stated, "customer states stopped driving and there code P0AA600 Battery Warning Light NPF Could not duplicate problem. Tech scanned for codes Code P0AA600 was found as a history code. Tech checked live data and everything came back within spec. Followed the flow chart procedure for the code. Check for BMS isolation faults none found. Check 12volt battery. Battery is good". We drove it home and filed this report.
Additional Notes:
Battery Management System failed Safety-Could not drive on interstate. Very unsafe. Dealer inspected problem afterwards. Warning lights appeared at time of problem. No warnings before. No signs of problem before it happened. SYNOPSIS: After driving through a torrential thunderstorm on the interstate (06-13-25) and as we were getting ready to slow down for our exit on the interstate, we hit the brakes and our SUV gave us a warning. The warning said, "Battery Management System Discharge". The SUV is a hybrid. At this point the SUV locked into E V mode. Our SUV would only go 10 mph which was very dangerous. It should be able to go up to 35 mph in E V mode and then past that, switch into gas mode. As stated, we could only go about 10 mph. We made it to our exit and found a spot to pull off the ramp. We let the SUV sit for a few moments and turned it off. We let it sit for a minute and then turned the car back on. The SUV when we turned it back on gave us a check engine light and still would not go over 10 mph. Luckily we were stopping for dinner. We were able to proceed to our destination. After dinner around an hour or so, when turned the vehicle back on, the SUV still gave us a check engine light. but was able to drive normally and switch between E V and gas modes. We made it home safely at the end of the weekend on 06-15-25. On 6-16-25 we took the SUV to be looked at by the dealer we purchased it from. Our phone app showed code DTC P0AA600. We gave the code to the staff. The staff inspected the SUV. The report stated, "customer states stopped driving and there code P0AA600 Battery Warning Light NPF Could not duplicate problem. Tech scanned for codes Code P0AA600 was found as a history code. Tech checked live data and everything came back within spec. Followed the flow chart procedure for the code. Check for BMS isolation faults none found. Check 12volt battery. Battery is good". We drove it home and filed this report.
Mfg Campaign: 11667104
Recall Date: Jun 16, 2025
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Battery Management System failed Safety-Could not drive on interstate. Very unsafe. Dealer inspected problem afterwards. Warning lights appeared at time of problem. No warnings before. No signs of problem before it happened. SYNOPSIS: After driving through a torrential thunderstorm on the interstate (06-13-25) and as we were getting ready to slow down for our exit on the interstate, we hit the brakes and our SUV gave us a warning. The warning said, "Battery Management System Discharge". The SUV is a hybrid. At this point the SUV locked into E V mode. Our SUV would only go 10 mph which was very dangerous. It should be able to go up to 35 mph in E V mode and then past that, switch into gas mode. As stated, we could only go about 10 mph. We made it to our exit and found a spot to pull off the ramp. We let the SUV sit for a few moments and turned it off. We let it sit for a minute and then turned the car back on. The SUV when we turned it back on gave us a check engine light and still would not go over 10 mph. Luckily we were stopping for dinner. We were able to proceed to our destination. After dinner around an hour or so, when turned the vehicle back on, the SUV still gave us a check engine light. but was able to drive normally and switch between E V and gas modes. We made it home safely at the end of the weekend on 06-15-25. On 6-16-25 we took the SUV to be looked at by the dealer we purchased it from. Our phone app showed code DTC P0AA600. We gave the code to the staff. The staff inspected the SUV. The report stated, "customer states stopped driving and there code P0AA600 Battery Warning Light NPF Could not duplicate problem. Tech scanned for codes Code P0AA600 was found as a history code. Tech checked live data and everything came back within spec. Followed the flow chart procedure for the code. Check for BMS isolation faults none found. Check 12volt battery. Battery is good". We drove it home and filed this report.
Corrective Action:
Battery Management System failed Safety-Could not drive on interstate. Very unsafe. Dealer inspected problem afterwards. Warning lights appeared at time of problem. No warnings before. No signs of problem before it happened. SYNOPSIS: After driving through a torrential thunderstorm on the interstate (06-13-25) and as we were getting ready to slow down for our exit on the interstate, we hit the brakes and our SUV gave us a warning. The warning said, "Battery Management System Discharge". The SUV is a hybrid. At this point the SUV locked into E V mode. Our SUV would only go 10 mph which was very dangerous. It should be able to go up to 35 mph in E V mode and then past that, switch into gas mode. As stated, we could only go about 10 mph. We made it to our exit and found a spot to pull off the ramp. We let the SUV sit for a few moments and turned it off. We let it sit for a minute and then turned the car back on. The SUV when we turned it back on gave us a check engine light and still would not go over 10 mph. Luckily we were stopping for dinner. We were able to proceed to our destination. After dinner around an hour or so, when turned the vehicle back on, the SUV still gave us a check engine light. but was able to drive normally and switch between E V and gas modes. We made it home safely at the end of the weekend on 06-15-25. On 6-16-25 we took the SUV to be looked at by the dealer we purchased it from. Our phone app showed code DTC P0AA600. We gave the code to the staff. The staff inspected the SUV. The report stated, "customer states stopped driving and there code P0AA600 Battery Warning Light NPF Could not duplicate problem. Tech scanned for codes Code P0AA600 was found as a history code. Tech checked live data and everything came back within spec. Followed the flow chart procedure for the code. Check for BMS isolation faults none found. Check 12volt battery. Battery is good". We drove it home and filed this report.
Additional Notes:
Battery Management System failed Safety-Could not drive on interstate. Very unsafe. Dealer inspected problem afterwards. Warning lights appeared at time of problem. No warnings before. No signs of problem before it happened. SYNOPSIS: After driving through a torrential thunderstorm on the interstate (06-13-25) and as we were getting ready to slow down for our exit on the interstate, we hit the brakes and our SUV gave us a warning. The warning said, "Battery Management System Discharge". The SUV is a hybrid. At this point the SUV locked into E V mode. Our SUV would only go 10 mph which was very dangerous. It should be able to go up to 35 mph in E V mode and then past that, switch into gas mode. As stated, we could only go about 10 mph. We made it to our exit and found a spot to pull off the ramp. We let the SUV sit for a few moments and turned it off. We let it sit for a minute and then turned the car back on. The SUV when we turned it back on gave us a check engine light and still would not go over 10 mph. Luckily we were stopping for dinner. We were able to proceed to our destination. After dinner around an hour or so, when turned the vehicle back on, the SUV still gave us a check engine light. but was able to drive normally and switch between E V and gas modes. We made it home safely at the end of the weekend on 06-15-25. On 6-16-25 we took the SUV to be looked at by the dealer we purchased it from. Our phone app showed code DTC P0AA600. We gave the code to the staff. The staff inspected the SUV. The report stated, "customer states stopped driving and there code P0AA600 Battery Warning Light NPF Could not duplicate problem. Tech scanned for codes Code P0AA600 was found as a history code. Tech checked live data and everything came back within spec. Followed the flow chart procedure for the code. Check for BMS isolation faults none found. Check 12volt battery. Battery is good". We drove it home and filed this report.
Mfg Campaign: 11667104
Recall Date: Jun 16, 2025
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The engine auto-off system kicks in too fast after stopping the vehicle creating a hazard that other vehicle may crash with my car as the engine start again is too delayed in my car after releasing the brake pedal.
Corrective Action:
The engine auto-off system kicks in too fast after stopping the vehicle creating a hazard that other vehicle may crash with my car as the engine start again is too delayed in my car after releasing the brake pedal.
Additional Notes:
The engine auto-off system kicks in too fast after stopping the vehicle creating a hazard that other vehicle may crash with my car as the engine start again is too delayed in my car after releasing the brake pedal.
Mfg Campaign: 11667137
Recall Date: Jun 16, 2025
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Every time there is morning condensation/dew or rain, my front collision warning does not work. A notification pops up, the symbol comes onto the dash and it takes a good 3-5 minutes depending on the severity of the weather to have the symbol and notification go away and work. Also, 98% of the time when my car was preset to turn on, the emergency brake automatically engages every time I get into the drivers seat.
Corrective Action:
Every time there is morning condensation/dew or rain, my front collision warning does not work. A notification pops up, the symbol comes onto the dash and it takes a good 3-5 minutes depending on the severity of the weather to have the symbol and notification go away and work. Also, 98% of the time when my car was preset to turn on, the emergency brake automatically engages every time I get into the drivers seat.
Additional Notes:
Every time there is morning condensation/dew or rain, my front collision warning does not work. A notification pops up, the symbol comes onto the dash and it takes a good 3-5 minutes depending on the severity of the weather to have the symbol and notification go away and work. Also, 98% of the time when my car was preset to turn on, the emergency brake automatically engages every time I get into the drivers seat.
Mfg Campaign: 11665575
Recall Date: Jun 8, 2025
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Every time there is morning condensation/dew or rain, my front collision warning does not work. A notification pops up, the symbol comes onto the dash and it takes a good 3-5 minutes depending on the severity of the weather to have the symbol and notification go away and work. Also, 98% of the time when my car was preset to turn on, the emergency brake automatically engages every time I get into the drivers seat.
Corrective Action:
Every time there is morning condensation/dew or rain, my front collision warning does not work. A notification pops up, the symbol comes onto the dash and it takes a good 3-5 minutes depending on the severity of the weather to have the symbol and notification go away and work. Also, 98% of the time when my car was preset to turn on, the emergency brake automatically engages every time I get into the drivers seat.
Additional Notes:
Every time there is morning condensation/dew or rain, my front collision warning does not work. A notification pops up, the symbol comes onto the dash and it takes a good 3-5 minutes depending on the severity of the weather to have the symbol and notification go away and work. Also, 98% of the time when my car was preset to turn on, the emergency brake automatically engages every time I get into the drivers seat.
Mfg Campaign: 11665575
Recall Date: Jun 8, 2025
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Consider taking a break (coffee cup icon) continues to notify even if vehicle is correctly in lane. MAJOR DISTRACTION, have to constantly check instrument cluster. Even with lane assist OFF, issue still continues.Hyundai needs to upgrade software. On 2025 Tuscon sel model no way to turn notification off. On a 6 hour trip,notification went off every 4-5 minutes on interstate driving.
Corrective Action:
Consider taking a break (coffee cup icon) continues to notify even if vehicle is correctly in lane. MAJOR DISTRACTION, have to constantly check instrument cluster. Even with lane assist OFF, issue still continues.Hyundai needs to upgrade software. On 2025 Tuscon sel model no way to turn notification off. On a 6 hour trip,notification went off every 4-5 minutes on interstate driving.
Additional Notes:
Consider taking a break (coffee cup icon) continues to notify even if vehicle is correctly in lane. MAJOR DISTRACTION, have to constantly check instrument cluster. Even with lane assist OFF, issue still continues.Hyundai needs to upgrade software. On 2025 Tuscon sel model no way to turn notification off. On a 6 hour trip,notification went off every 4-5 minutes on interstate driving.
Mfg Campaign: 11665075
Recall Date: Jun 5, 2025
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I bought a 2025 Hyundai Tucson with adaptive cruise control. The first time I used the cruise control I was on the highway with a lot of traffic. I was in pace with the traffic then the all of a sudden the cruise control shut off. The car suddenly started to slow down and I had to do some quick maneuvering not to get into an accident. I reset it again and after a half minute or so it shut down again. There was a warning message on the dash that said it couldn't see the driver's face. I was perplexed. It happened a few more times. I noticed a camera on the steering column aimed toward me. I was wearing sunglasses and thought that maybe it couldn't see my eyes. I took the sunglasses off and it stayed on. I took them off and it worked again. I reported it to the dealer. They said there was nothing wrong and that it was a safety issue. I talked to Hyundai corporate. They said to talk to the dealer who then told me to talk to Hyundai. Back and forth it went for months. They say you can shut off the feature but when you do it still happens. I was told not to wear sunglasses while driving (on the highway in Arizona!). I am now told it's a safety feature and can't be shut off. I was told not to wear polarized sunglasses (which I don't have). I've tried several pairs and types. Nothing works. Hyundai has clearly designed what they thought would be a safety feature that is a hazard. You can't drive in glaring sun without eye protection. You can't trust the cruise to remain on if you wear eye protection including prescription sun glasses. There are a lot of complaints online and in their forum about this. Please help me. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I bought a 2025 Hyundai Tucson with adaptive cruise control. The first time I used the cruise control I was on the highway with a lot of traffic. I was in pace with the traffic then the all of a sudden the cruise control shut off. The car suddenly started to slow down and I had to do some quick maneuvering not to get into an accident. I reset it again and after a half minute or so it shut down again. There was a warning message on the dash that said it couldn't see the driver's face. I was perplexed. It happened a few more times. I noticed a camera on the steering column aimed toward me. I was wearing sunglasses and thought that maybe it couldn't see my eyes. I took the sunglasses off and it stayed on. I took them off and it worked again. I reported it to the dealer. They said there was nothing wrong and that it was a safety issue. I talked to Hyundai corporate. They said to talk to the dealer who then told me to talk to Hyundai. Back and forth it went for months. They say you can shut off the feature but when you do it still happens. I was told not to wear sunglasses while driving (on the highway in Arizona!). I am now told it's a safety feature and can't be shut off. I was told not to wear polarized sunglasses (which I don't have). I've tried several pairs and types. Nothing works. Hyundai has clearly designed what they thought would be a safety feature that is a hazard. You can't drive in glaring sun without eye protection. You can't trust the cruise to remain on if you wear eye protection including prescription sun glasses. There are a lot of complaints online and in their forum about this. Please help me. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I bought a 2025 Hyundai Tucson with adaptive cruise control. The first time I used the cruise control I was on the highway with a lot of traffic. I was in pace with the traffic then the all of a sudden the cruise control shut off. The car suddenly started to slow down and I had to do some quick maneuvering not to get into an accident. I reset it again and after a half minute or so it shut down again. There was a warning message on the dash that said it couldn't see the driver's face. I was perplexed. It happened a few more times. I noticed a camera on the steering column aimed toward me. I was wearing sunglasses and thought that maybe it couldn't see my eyes. I took the sunglasses off and it stayed on. I took them off and it worked again. I reported it to the dealer. They said there was nothing wrong and that it was a safety issue. I talked to Hyundai corporate. They said to talk to the dealer who then told me to talk to Hyundai. Back and forth it went for months. They say you can shut off the feature but when you do it still happens. I was told not to wear sunglasses while driving (on the highway in Arizona!). I am now told it's a safety feature and can't be shut off. I was told not to wear polarized sunglasses (which I don't have). I've tried several pairs and types. Nothing works. Hyundai has clearly designed what they thought would be a safety feature that is a hazard. You can't drive in glaring sun without eye protection. You can't trust the cruise to remain on if you wear eye protection including prescription sun glasses. There are a lot of complaints online and in their forum about this. Please help me. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11663962
Recall Date: May 30, 2025
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury