Complaints & Recalls
Consumer Complaints
66 ComplaintsHyundai Motor America
Defect Description:
TRACTION CONTROL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 HYUNDAI VELOSTER. WHILE DRIVING 58 MPH, THE VEHICLE FISHTAILED AND CRASHED INTO A FENCE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DEEMED DESTROYED; HOWEVER, THE INSURANCE COMPANY STATED THAT THE VEHICLE WAS ABLE TO BE REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILBLE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 HYUNDAI VELOSTER. WHILE DRIVING 58 MPH, THE VEHICLE FISHTAILED AND CRASHED INTO A FENCE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DEEMED DESTROYED; HOWEVER, THE INSURANCE COMPANY STATED THAT THE VEHICLE WAS ABLE TO BE REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILBLE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 HYUNDAI VELOSTER. WHILE DRIVING 58 MPH, THE VEHICLE FISHTAILED AND CRASHED INTO A FENCE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DEEMED DESTROYED; HOWEVER, THE INSURANCE COMPANY STATED THAT THE VEHICLE WAS ABLE TO BE REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILBLE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Mfg Campaign: 11120624
Recall Date: Aug 17, 2018
Hyundai Motor America
Defect Description:
AIR BAGS
Potential Consequences:
MY BLUE LINK CONNECTED CARE HAS SENT ME 3 MONTHLY HEALTH REPORTS OF MY VEHICLE AND HAVE ALL SAID AIR BAG PROBLEM NEED SERVICE IMMEDIATELY BUT I HAVE NO LIGHT TURNED ON IN MY TACHOMETER, I BARELY GOT THIS CAR 3 MONTHS IT'S TOO SOON TO HAVE A PROBLEM LIKE THIS AND ALSO HAVE TOOK IT TO GET IT SERVICED . I'M ONLY CONCERNED BECAUSE IF IT DOES COME DOWN TO A ACCIDENT WILL MY AIR BAGS WORK?
Corrective Action:
MY BLUE LINK CONNECTED CARE HAS SENT ME 3 MONTHLY HEALTH REPORTS OF MY VEHICLE AND HAVE ALL SAID AIR BAG PROBLEM NEED SERVICE IMMEDIATELY BUT I HAVE NO LIGHT TURNED ON IN MY TACHOMETER, I BARELY GOT THIS CAR 3 MONTHS IT'S TOO SOON TO HAVE A PROBLEM LIKE THIS AND ALSO HAVE TOOK IT TO GET IT SERVICED . I'M ONLY CONCERNED BECAUSE IF IT DOES COME DOWN TO A ACCIDENT WILL MY AIR BAGS WORK?
Additional Notes:
MY BLUE LINK CONNECTED CARE HAS SENT ME 3 MONTHLY HEALTH REPORTS OF MY VEHICLE AND HAVE ALL SAID AIR BAG PROBLEM NEED SERVICE IMMEDIATELY BUT I HAVE NO LIGHT TURNED ON IN MY TACHOMETER, I BARELY GOT THIS CAR 3 MONTHS IT'S TOO SOON TO HAVE A PROBLEM LIKE THIS AND ALSO HAVE TOOK IT TO GET IT SERVICED . I'M ONLY CONCERNED BECAUSE IF IT DOES COME DOWN TO A ACCIDENT WILL MY AIR BAGS WORK?
Mfg Campaign: 11114507
Recall Date: Jul 30, 2018
Hyundai Motor America
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
MY BLUE LINK CONNECTED CARE HAS SENT ME 3 MONTHLY HEALTH REPORTS OF MY VEHICLE AND HAVE ALL SAID AIR BAG PROBLEM NEED SERVICE IMMEDIATELY BUT I HAVE NO LIGHT TURNED ON IN MY TACHOMETER, I BARELY GOT THIS CAR 3 MONTHS IT'S TOO SOON TO HAVE A PROBLEM LIKE THIS AND ALSO HAVE TOOK IT TO GET IT SERVICED . I'M ONLY CONCERNED BECAUSE IF IT DOES COME DOWN TO A ACCIDENT WILL MY AIR BAGS WORK?
Corrective Action:
MY BLUE LINK CONNECTED CARE HAS SENT ME 3 MONTHLY HEALTH REPORTS OF MY VEHICLE AND HAVE ALL SAID AIR BAG PROBLEM NEED SERVICE IMMEDIATELY BUT I HAVE NO LIGHT TURNED ON IN MY TACHOMETER, I BARELY GOT THIS CAR 3 MONTHS IT'S TOO SOON TO HAVE A PROBLEM LIKE THIS AND ALSO HAVE TOOK IT TO GET IT SERVICED . I'M ONLY CONCERNED BECAUSE IF IT DOES COME DOWN TO A ACCIDENT WILL MY AIR BAGS WORK?
Additional Notes:
MY BLUE LINK CONNECTED CARE HAS SENT ME 3 MONTHLY HEALTH REPORTS OF MY VEHICLE AND HAVE ALL SAID AIR BAG PROBLEM NEED SERVICE IMMEDIATELY BUT I HAVE NO LIGHT TURNED ON IN MY TACHOMETER, I BARELY GOT THIS CAR 3 MONTHS IT'S TOO SOON TO HAVE A PROBLEM LIKE THIS AND ALSO HAVE TOOK IT TO GET IT SERVICED . I'M ONLY CONCERNED BECAUSE IF IT DOES COME DOWN TO A ACCIDENT WILL MY AIR BAGS WORK?
Mfg Campaign: 11114507
Recall Date: Jul 30, 2018
Hyundai Motor America
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
ON TUESDAY, APRIL 10, 2018 JUST AFTER 7P THE SUNROOF EXPLODED - WITHOUT WARNING - WHILE I WAS DRIVING AT 70 MPH ON INTERSTATE 10 JUST EAST OF HOUSTON. IT HAD NOT BEEN STRUCK BY AN OBJECT AND THE HIGHWAY SURFACE IS SMOOTH CONCRETE. GLASS SHOWERED DOWN ON MY AND FLEW OFF THE ROOF OF MY CAR - STRIKING MY PAINT AND SPOILER ON THE REAR OF THE VEHICLE. I'M THANKFUL THAT I DID NOT WRECK AND KILL MYSELF OR SOMEONE ELSE. WHEN IT EXPLODED, THERE WAS A LOUD POP THAT SOUNDED LIKE A GUNSHOT. MY HEART SKIPPED A BEAT AS GLASS SHOWERED DOWN ON ME. FOR A MOMENT, I THOUGHT I HAD BEEN SHOT AT BY A SNIPER - WHAT ELSE WOULD CAUSE A SUNROOF TO EXPLODE WITH NO WARNING AND WITHOUT THE VEHICLE STRIKING ROAD DEBRIS?
Corrective Action:
ON TUESDAY, APRIL 10, 2018 JUST AFTER 7P THE SUNROOF EXPLODED - WITHOUT WARNING - WHILE I WAS DRIVING AT 70 MPH ON INTERSTATE 10 JUST EAST OF HOUSTON. IT HAD NOT BEEN STRUCK BY AN OBJECT AND THE HIGHWAY SURFACE IS SMOOTH CONCRETE. GLASS SHOWERED DOWN ON MY AND FLEW OFF THE ROOF OF MY CAR - STRIKING MY PAINT AND SPOILER ON THE REAR OF THE VEHICLE. I'M THANKFUL THAT I DID NOT WRECK AND KILL MYSELF OR SOMEONE ELSE. WHEN IT EXPLODED, THERE WAS A LOUD POP THAT SOUNDED LIKE A GUNSHOT. MY HEART SKIPPED A BEAT AS GLASS SHOWERED DOWN ON ME. FOR A MOMENT, I THOUGHT I HAD BEEN SHOT AT BY A SNIPER - WHAT ELSE WOULD CAUSE A SUNROOF TO EXPLODE WITH NO WARNING AND WITHOUT THE VEHICLE STRIKING ROAD DEBRIS?
Additional Notes:
ON TUESDAY, APRIL 10, 2018 JUST AFTER 7P THE SUNROOF EXPLODED - WITHOUT WARNING - WHILE I WAS DRIVING AT 70 MPH ON INTERSTATE 10 JUST EAST OF HOUSTON. IT HAD NOT BEEN STRUCK BY AN OBJECT AND THE HIGHWAY SURFACE IS SMOOTH CONCRETE. GLASS SHOWERED DOWN ON MY AND FLEW OFF THE ROOF OF MY CAR - STRIKING MY PAINT AND SPOILER ON THE REAR OF THE VEHICLE. I'M THANKFUL THAT I DID NOT WRECK AND KILL MYSELF OR SOMEONE ELSE. WHEN IT EXPLODED, THERE WAS A LOUD POP THAT SOUNDED LIKE A GUNSHOT. MY HEART SKIPPED A BEAT AS GLASS SHOWERED DOWN ON ME. FOR A MOMENT, I THOUGHT I HAD BEEN SHOT AT BY A SNIPER - WHAT ELSE WOULD CAUSE A SUNROOF TO EXPLODE WITH NO WARNING AND WITHOUT THE VEHICLE STRIKING ROAD DEBRIS?
Mfg Campaign: 11112259
Recall Date: Jul 18, 2018
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I BELIEVE THIS VEHICLE HAS A SEVERE SAFETY-AFFECTING PROBLEM WITH THE PROGRAMMING OF IT'S ENGINE CONTROL UNIT. UNDER CERTAIN CONDITIONS, MOSTLY (BUT NOT ALWAYS) WHILE THE ENGINE IS COLD OR COOL, THE VEHICLE OCCASIONALLY WILL NOT RESPOND TO INPUTS FROM THE THROTTLE PEDAL. THIS OCCURS WHILE THE ROAD IS CLEAN AND DRY - I WANT TO STRESS THAT THIS IS NOT A MANIFESTATION OF TRACTION CONTROL. DURING THESE INCIDENTS EVEN IF THE THROTTLE PEDAL IS FULLY DEPRESSED THE CAR WILL ONLY ACCELERATE VERY SLOWLY. WHEN THIS OCCURS, VARYING THE AMOUNT OF THROTTLE HAS NO AFFECT. MORE WORRYINGLY, THIS EVENING, THE REDUCTION IN POWER WAS SO SEVERE THAT THE CAR WOULD NOT ACCELERATE AT ALL. THE REDUCTION IN ACCELERATION PERSISTS AS LONG AS YOUR FOOT REMAINS ON THE THROTTLE PEDAL, REGARDLESS OF THE DISTANCE YOU MAY HAVE TRAVELLED DURING THE INCIDENT. NORMAL THROTTLE BEHAVIOR ONLY RETURNS ONCE YOU FULLY RELEASE THE THROTTLE PEDAL, THEN REAPPLY THROTTLE. ALL OF THE ABOVE OCCURS ON FLAT STREETS AND HIGHWAYS. THIS IS A FAULT IN THE ENGINE CONTROL UNIT OR TRANSMISSION CONTROL UNIT'S PROGRAMMING. IN A MERGING SCENARIO, SUCH AN UNEXPECTED AND COMPREHENSIVE REDUCTION IN ACCELERATION IS A SEVERE SAFETY HAZARD THAT I BELIEVE WARRANTS THE NHTSA'S ATTENTION.
Corrective Action:
I BELIEVE THIS VEHICLE HAS A SEVERE SAFETY-AFFECTING PROBLEM WITH THE PROGRAMMING OF IT'S ENGINE CONTROL UNIT. UNDER CERTAIN CONDITIONS, MOSTLY (BUT NOT ALWAYS) WHILE THE ENGINE IS COLD OR COOL, THE VEHICLE OCCASIONALLY WILL NOT RESPOND TO INPUTS FROM THE THROTTLE PEDAL. THIS OCCURS WHILE THE ROAD IS CLEAN AND DRY - I WANT TO STRESS THAT THIS IS NOT A MANIFESTATION OF TRACTION CONTROL. DURING THESE INCIDENTS EVEN IF THE THROTTLE PEDAL IS FULLY DEPRESSED THE CAR WILL ONLY ACCELERATE VERY SLOWLY. WHEN THIS OCCURS, VARYING THE AMOUNT OF THROTTLE HAS NO AFFECT. MORE WORRYINGLY, THIS EVENING, THE REDUCTION IN POWER WAS SO SEVERE THAT THE CAR WOULD NOT ACCELERATE AT ALL. THE REDUCTION IN ACCELERATION PERSISTS AS LONG AS YOUR FOOT REMAINS ON THE THROTTLE PEDAL, REGARDLESS OF THE DISTANCE YOU MAY HAVE TRAVELLED DURING THE INCIDENT. NORMAL THROTTLE BEHAVIOR ONLY RETURNS ONCE YOU FULLY RELEASE THE THROTTLE PEDAL, THEN REAPPLY THROTTLE. ALL OF THE ABOVE OCCURS ON FLAT STREETS AND HIGHWAYS. THIS IS A FAULT IN THE ENGINE CONTROL UNIT OR TRANSMISSION CONTROL UNIT'S PROGRAMMING. IN A MERGING SCENARIO, SUCH AN UNEXPECTED AND COMPREHENSIVE REDUCTION IN ACCELERATION IS A SEVERE SAFETY HAZARD THAT I BELIEVE WARRANTS THE NHTSA'S ATTENTION.
Additional Notes:
I BELIEVE THIS VEHICLE HAS A SEVERE SAFETY-AFFECTING PROBLEM WITH THE PROGRAMMING OF IT'S ENGINE CONTROL UNIT. UNDER CERTAIN CONDITIONS, MOSTLY (BUT NOT ALWAYS) WHILE THE ENGINE IS COLD OR COOL, THE VEHICLE OCCASIONALLY WILL NOT RESPOND TO INPUTS FROM THE THROTTLE PEDAL. THIS OCCURS WHILE THE ROAD IS CLEAN AND DRY - I WANT TO STRESS THAT THIS IS NOT A MANIFESTATION OF TRACTION CONTROL. DURING THESE INCIDENTS EVEN IF THE THROTTLE PEDAL IS FULLY DEPRESSED THE CAR WILL ONLY ACCELERATE VERY SLOWLY. WHEN THIS OCCURS, VARYING THE AMOUNT OF THROTTLE HAS NO AFFECT. MORE WORRYINGLY, THIS EVENING, THE REDUCTION IN POWER WAS SO SEVERE THAT THE CAR WOULD NOT ACCELERATE AT ALL. THE REDUCTION IN ACCELERATION PERSISTS AS LONG AS YOUR FOOT REMAINS ON THE THROTTLE PEDAL, REGARDLESS OF THE DISTANCE YOU MAY HAVE TRAVELLED DURING THE INCIDENT. NORMAL THROTTLE BEHAVIOR ONLY RETURNS ONCE YOU FULLY RELEASE THE THROTTLE PEDAL, THEN REAPPLY THROTTLE. ALL OF THE ABOVE OCCURS ON FLAT STREETS AND HIGHWAYS. THIS IS A FAULT IN THE ENGINE CONTROL UNIT OR TRANSMISSION CONTROL UNIT'S PROGRAMMING. IN A MERGING SCENARIO, SUCH AN UNEXPECTED AND COMPREHENSIVE REDUCTION IN ACCELERATION IS A SEVERE SAFETY HAZARD THAT I BELIEVE WARRANTS THE NHTSA'S ATTENTION.
Mfg Campaign: 11075560
Recall Date: Mar 1, 2018
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS TRAVELING IN A SNOWSTORM ON THE HIGHWAY. THE ENGINE BEGAN REVVING AND THE TACHOMETER WENT WAY UP. NO TRACTION CONTROL LIGHT WENT ON AND I BEGAN SLOWING DOWN WITH VEHICLES BEHIND ME. I PULLED THROUGH THE TRAFFIC AND GOT TO THE SHOULDER. THE CAR WAS STILL IN DRIVE BUT THE WHEELS WOULDN'T TURN. I CALLED THE DEALERSHIP AND THEY SAID TO HAVE IT TOWED. I SHUT THE ENGINE OFF, OPENED THE DOOR AND TRIED AGAIN. NOTHING. NO FORWARD MOVEMENT. AFTER 10 MINUTES I TRIED AGAIN AND IT WORKED, I BEGAN MOVING FORWARD. THIS HAPPENED EVER HALF MILE OR SO UNTIL I GOT TO THE DEALERSHIP, 8 MILES AWAY. THE ENGINE LIGHT CAME ON. THEY TESTED IT AND THE SERVICE TECH SAID THE WHEELS MUST HAVE BEEN SPINNING AND I SHOULD GET SNOW TIRES. I ASSURED HIM THAT THE WHEELS DID NOT SPIN. HE STATED THAT THE COMPUTER DIDN'T RECEIVE AN ERROR SO THERE IS NOT A PROBLEM. THEY RESET THE ENGINE LIGHT AND I LEFT. IT HASN'T HAPPENED SINCE, BUT NOW I AM SCARED TO DRIVE IF IT SNOWS AGAIN. YOU LITERALLY LOSE ALL FORWARD MOTION ON THE HIGHWAY AND SLOW WAY DOWN AS YOU ATTEMPT TO MOVE TO THE SHOULDER AROUND OTHER VEHICLES. I SENT AN EMAIL TO HYUNDAI WHO SAID TO TAKE IT TO A DIFFERENT DEALERSHIP. I ORIGINALLY TOOK IT TO NASHUA HYUNDAI IN NH.
Corrective Action:
I WAS TRAVELING IN A SNOWSTORM ON THE HIGHWAY. THE ENGINE BEGAN REVVING AND THE TACHOMETER WENT WAY UP. NO TRACTION CONTROL LIGHT WENT ON AND I BEGAN SLOWING DOWN WITH VEHICLES BEHIND ME. I PULLED THROUGH THE TRAFFIC AND GOT TO THE SHOULDER. THE CAR WAS STILL IN DRIVE BUT THE WHEELS WOULDN'T TURN. I CALLED THE DEALERSHIP AND THEY SAID TO HAVE IT TOWED. I SHUT THE ENGINE OFF, OPENED THE DOOR AND TRIED AGAIN. NOTHING. NO FORWARD MOVEMENT. AFTER 10 MINUTES I TRIED AGAIN AND IT WORKED, I BEGAN MOVING FORWARD. THIS HAPPENED EVER HALF MILE OR SO UNTIL I GOT TO THE DEALERSHIP, 8 MILES AWAY. THE ENGINE LIGHT CAME ON. THEY TESTED IT AND THE SERVICE TECH SAID THE WHEELS MUST HAVE BEEN SPINNING AND I SHOULD GET SNOW TIRES. I ASSURED HIM THAT THE WHEELS DID NOT SPIN. HE STATED THAT THE COMPUTER DIDN'T RECEIVE AN ERROR SO THERE IS NOT A PROBLEM. THEY RESET THE ENGINE LIGHT AND I LEFT. IT HASN'T HAPPENED SINCE, BUT NOW I AM SCARED TO DRIVE IF IT SNOWS AGAIN. YOU LITERALLY LOSE ALL FORWARD MOTION ON THE HIGHWAY AND SLOW WAY DOWN AS YOU ATTEMPT TO MOVE TO THE SHOULDER AROUND OTHER VEHICLES. I SENT AN EMAIL TO HYUNDAI WHO SAID TO TAKE IT TO A DIFFERENT DEALERSHIP. I ORIGINALLY TOOK IT TO NASHUA HYUNDAI IN NH.
Additional Notes:
I WAS TRAVELING IN A SNOWSTORM ON THE HIGHWAY. THE ENGINE BEGAN REVVING AND THE TACHOMETER WENT WAY UP. NO TRACTION CONTROL LIGHT WENT ON AND I BEGAN SLOWING DOWN WITH VEHICLES BEHIND ME. I PULLED THROUGH THE TRAFFIC AND GOT TO THE SHOULDER. THE CAR WAS STILL IN DRIVE BUT THE WHEELS WOULDN'T TURN. I CALLED THE DEALERSHIP AND THEY SAID TO HAVE IT TOWED. I SHUT THE ENGINE OFF, OPENED THE DOOR AND TRIED AGAIN. NOTHING. NO FORWARD MOVEMENT. AFTER 10 MINUTES I TRIED AGAIN AND IT WORKED, I BEGAN MOVING FORWARD. THIS HAPPENED EVER HALF MILE OR SO UNTIL I GOT TO THE DEALERSHIP, 8 MILES AWAY. THE ENGINE LIGHT CAME ON. THEY TESTED IT AND THE SERVICE TECH SAID THE WHEELS MUST HAVE BEEN SPINNING AND I SHOULD GET SNOW TIRES. I ASSURED HIM THAT THE WHEELS DID NOT SPIN. HE STATED THAT THE COMPUTER DIDN'T RECEIVE AN ERROR SO THERE IS NOT A PROBLEM. THEY RESET THE ENGINE LIGHT AND I LEFT. IT HASN'T HAPPENED SINCE, BUT NOW I AM SCARED TO DRIVE IF IT SNOWS AGAIN. YOU LITERALLY LOSE ALL FORWARD MOTION ON THE HIGHWAY AND SLOW WAY DOWN AS YOU ATTEMPT TO MOVE TO THE SHOULDER AROUND OTHER VEHICLES. I SENT AN EMAIL TO HYUNDAI WHO SAID TO TAKE IT TO A DIFFERENT DEALERSHIP. I ORIGINALLY TOOK IT TO NASHUA HYUNDAI IN NH.
Mfg Campaign: 11061352
Recall Date: Jan 9, 2018
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