Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R24A5, R24A7
Recall Date: Jun 21, 2024
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 12, 2019
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2016-2018 Infiniti Q50 and 2017 Infiniti Q60 vehicles equipped with a 2.0L engine. Incorrect Fuel Pump Control Module (FPCM) software may allow the fuel level in the main tank to be too low to supply fuel to the engine, causing the engine to stall while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 27, 2017
Consumer Complaints
44 ComplaintsNissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
2/1/2023 we took our 2018 Q50 to the Infiniti dealership and service center. The engine was having issues, increased RPMs while simultaneously experiencing loss of power/stalling. This was experienced by both my wife and I. Infiniti's determination was the Mass Air Flow Sensor and told us the issue was not covered by the platinum, bumper to bumper extended warranty they sold us due to the warranty only covering mechanical issues, not electrical. The service tech was able to get costs waived as factory warranty covered such events to 75k miles. We picked the car up on 2/8/2023. On 3/18/2023 the car was again towed to the dealership. The intermittent issue that was thought to be the Mas Air Flow Sensor and electrical, hit suddenly and with such force the car would not run whatsoever and stalled out on a very busy 50 MPH Parkway and my wife had to maneuver her way to safety with cars flying all around her. No obvious sign of electrical mass failure, lights still on, etc. On 3/24/2023 I received a call and was told the engine needed to be replaced, the cost was $32k, and that the warranty’s fine print says that the warranty will only cover up to the fair market value of the car, which they determined to be about $21k. I’m responsible for their faulty engine & poor mechanical workmanship? I was sent pictures of debris and springs sitting in the bottom of the dropped oil pan and a separate photo clearly showing a disintegrating cam shaft / lower engine area adjacent to the oil pan. Catastrophic and very avoidable failure (this is not an engine in a military vehicle or motorsports vehicle). I believe the problem was never the Mass Airflow Sensor, it was the alloys used in this area of the engine that were failing. This failure is not the first for Infiniti (have been reading forums)
Corrective Action:
2/1/2023 we took our 2018 Q50 to the Infiniti dealership and service center. The engine was having issues, increased RPMs while simultaneously experiencing loss of power/stalling. This was experienced by both my wife and I. Infiniti's determination was the Mass Air Flow Sensor and told us the issue was not covered by the platinum, bumper to bumper extended warranty they sold us due to the warranty only covering mechanical issues, not electrical. The service tech was able to get costs waived as factory warranty covered such events to 75k miles. We picked the car up on 2/8/2023. On 3/18/2023 the car was again towed to the dealership. The intermittent issue that was thought to be the Mas Air Flow Sensor and electrical, hit suddenly and with such force the car would not run whatsoever and stalled out on a very busy 50 MPH Parkway and my wife had to maneuver her way to safety with cars flying all around her. No obvious sign of electrical mass failure, lights still on, etc. On 3/24/2023 I received a call and was told the engine needed to be replaced, the cost was $32k, and that the warranty’s fine print says that the warranty will only cover up to the fair market value of the car, which they determined to be about $21k. I’m responsible for their faulty engine & poor mechanical workmanship? I was sent pictures of debris and springs sitting in the bottom of the dropped oil pan and a separate photo clearly showing a disintegrating cam shaft / lower engine area adjacent to the oil pan. Catastrophic and very avoidable failure (this is not an engine in a military vehicle or motorsports vehicle). I believe the problem was never the Mass Airflow Sensor, it was the alloys used in this area of the engine that were failing. This failure is not the first for Infiniti (have been reading forums)
Additional Notes:
2/1/2023 we took our 2018 Q50 to the Infiniti dealership and service center. The engine was having issues, increased RPMs while simultaneously experiencing loss of power/stalling. This was experienced by both my wife and I. Infiniti's determination was the Mass Air Flow Sensor and told us the issue was not covered by the platinum, bumper to bumper extended warranty they sold us due to the warranty only covering mechanical issues, not electrical. The service tech was able to get costs waived as factory warranty covered such events to 75k miles. We picked the car up on 2/8/2023. On 3/18/2023 the car was again towed to the dealership. The intermittent issue that was thought to be the Mas Air Flow Sensor and electrical, hit suddenly and with such force the car would not run whatsoever and stalled out on a very busy 50 MPH Parkway and my wife had to maneuver her way to safety with cars flying all around her. No obvious sign of electrical mass failure, lights still on, etc. On 3/24/2023 I received a call and was told the engine needed to be replaced, the cost was $32k, and that the warranty’s fine print says that the warranty will only cover up to the fair market value of the car, which they determined to be about $21k. I’m responsible for their faulty engine & poor mechanical workmanship? I was sent pictures of debris and springs sitting in the bottom of the dropped oil pan and a separate photo clearly showing a disintegrating cam shaft / lower engine area adjacent to the oil pan. Catastrophic and very avoidable failure (this is not an engine in a military vehicle or motorsports vehicle). I believe the problem was never the Mass Airflow Sensor, it was the alloys used in this area of the engine that were failing. This failure is not the first for Infiniti (have been reading forums)
Mfg Campaign: 11513781
Recall Date: Mar 25, 2023
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
vehicle has porous block and lead to engine failure. many other VR30DDTT engine equipped vehicles are having the same issue some are being replace and others are not. this needs to be a major concern for nissan/infiniti as they are a fantastic brand but some of the customers of these vehicles are being left high and dry with no options
Corrective Action:
vehicle has porous block and lead to engine failure. many other VR30DDTT engine equipped vehicles are having the same issue some are being replace and others are not. this needs to be a major concern for nissan/infiniti as they are a fantastic brand but some of the customers of these vehicles are being left high and dry with no options
Additional Notes:
vehicle has porous block and lead to engine failure. many other VR30DDTT engine equipped vehicles are having the same issue some are being replace and others are not. this needs to be a major concern for nissan/infiniti as they are a fantastic brand but some of the customers of these vehicles are being left high and dry with no options
Mfg Campaign: 11510930
Recall Date: Mar 9, 2023
Nissan North America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
The Blindspot on my car needs a sensor to signal a cars presence. I have to turn my neck and head all way around to see which is unsafe for myself and others on the road.
Corrective Action:
The Blindspot on my car needs a sensor to signal a cars presence. I have to turn my neck and head all way around to see which is unsafe for myself and others on the road.
Additional Notes:
The Blindspot on my car needs a sensor to signal a cars presence. I have to turn my neck and head all way around to see which is unsafe for myself and others on the road.
Mfg Campaign: 11478714
Recall Date: Aug 10, 2022
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ON 6/13/2020 THE DRIVE BELT SHREDDED WHILE DRIVING UNDER 30MPH, UNDER LIGHT ACCELERATION. AT FIRST, THE BATTERY LIGHT ILLUMINATED ON THE INSTRUMENT CLUSTER, FOLLOWED THE CHECK ENGINE LIGHT. WHITE SMOKE BEGAN TO COME FROM THE ENGINE. THANKFULLY, I WAS NEARBY MY HOUSE AND MADE IT THERE SAFELY. FURTHERMORE, THE ENGINE OVERHEATED DUE TO A COOLANT HOSE BEING KNOCKED OFF BY THE SHREDDED BELT. ADDITIONALLY, THE WATER PUMP AND A/C COMPRESSOR FAILED. THE PULLEY TENSIONER ASSEMBLY AND BELT WERE REPLACED UNDER MANUFACTURER'S WARRANTY, ALONG WITH THE AFOREMENTIONED FAILED COMPONENTS. ALL WORK WAS DONE AT GRUBBS INFINITI OF GRAPEVINE, TX AND THE REPAIR TOOK EXACTLY THREE WEEKS TO FIX. THE FAILURE MILEAGE WAS 28,660. PREVIOUSLY, ON MARCH 6, 2019, INFINITI OF VAN NUYS, CA, TIGHTENED THE PULLEY TENSIONER ASSEMBLY DUE TO A SQUEAKING NOISE I WAS HEARING WHILE ACCELERATING. VEHICLE MILEAGE WAS APPROXIMATELY 10,000. I WAS INFORMED THAT IF I HADN'T HAD THIS ISSUE FIXED BEFORE MY DRIVE BACK TO TEXAS, MY DRIVE BELT COULD HAVE SHREDDED. AFTER THE DEALER ADDRESSED THE CONCERN NO FURTHER NOISE WAS HEARD AT ALL. THE DEALER ALSO INFORMED ME THAT THIS ISSUE IS KNOWN AND HAS BEEN DOCUMENTED IN INFINITI SERVICE BULLETINS. ALTHOUGH, THIS POSES A MAJOR SAFETY CONCERN AS THE VEHICLE COULD HAVE STALLED AT HIGH SPEED RESULTING IN AN ACCIDENT AND OR LOSS OF LIFE. I WORRY THIS ISSUE WILL HAPPEN AGAIN. TWO TIMES, TWO MANY!
Corrective Action:
ON 6/13/2020 THE DRIVE BELT SHREDDED WHILE DRIVING UNDER 30MPH, UNDER LIGHT ACCELERATION. AT FIRST, THE BATTERY LIGHT ILLUMINATED ON THE INSTRUMENT CLUSTER, FOLLOWED THE CHECK ENGINE LIGHT. WHITE SMOKE BEGAN TO COME FROM THE ENGINE. THANKFULLY, I WAS NEARBY MY HOUSE AND MADE IT THERE SAFELY. FURTHERMORE, THE ENGINE OVERHEATED DUE TO A COOLANT HOSE BEING KNOCKED OFF BY THE SHREDDED BELT. ADDITIONALLY, THE WATER PUMP AND A/C COMPRESSOR FAILED. THE PULLEY TENSIONER ASSEMBLY AND BELT WERE REPLACED UNDER MANUFACTURER'S WARRANTY, ALONG WITH THE AFOREMENTIONED FAILED COMPONENTS. ALL WORK WAS DONE AT GRUBBS INFINITI OF GRAPEVINE, TX AND THE REPAIR TOOK EXACTLY THREE WEEKS TO FIX. THE FAILURE MILEAGE WAS 28,660. PREVIOUSLY, ON MARCH 6, 2019, INFINITI OF VAN NUYS, CA, TIGHTENED THE PULLEY TENSIONER ASSEMBLY DUE TO A SQUEAKING NOISE I WAS HEARING WHILE ACCELERATING. VEHICLE MILEAGE WAS APPROXIMATELY 10,000. I WAS INFORMED THAT IF I HADN'T HAD THIS ISSUE FIXED BEFORE MY DRIVE BACK TO TEXAS, MY DRIVE BELT COULD HAVE SHREDDED. AFTER THE DEALER ADDRESSED THE CONCERN NO FURTHER NOISE WAS HEARD AT ALL. THE DEALER ALSO INFORMED ME THAT THIS ISSUE IS KNOWN AND HAS BEEN DOCUMENTED IN INFINITI SERVICE BULLETINS. ALTHOUGH, THIS POSES A MAJOR SAFETY CONCERN AS THE VEHICLE COULD HAVE STALLED AT HIGH SPEED RESULTING IN AN ACCIDENT AND OR LOSS OF LIFE. I WORRY THIS ISSUE WILL HAPPEN AGAIN. TWO TIMES, TWO MANY!
Additional Notes:
ON 6/13/2020 THE DRIVE BELT SHREDDED WHILE DRIVING UNDER 30MPH, UNDER LIGHT ACCELERATION. AT FIRST, THE BATTERY LIGHT ILLUMINATED ON THE INSTRUMENT CLUSTER, FOLLOWED THE CHECK ENGINE LIGHT. WHITE SMOKE BEGAN TO COME FROM THE ENGINE. THANKFULLY, I WAS NEARBY MY HOUSE AND MADE IT THERE SAFELY. FURTHERMORE, THE ENGINE OVERHEATED DUE TO A COOLANT HOSE BEING KNOCKED OFF BY THE SHREDDED BELT. ADDITIONALLY, THE WATER PUMP AND A/C COMPRESSOR FAILED. THE PULLEY TENSIONER ASSEMBLY AND BELT WERE REPLACED UNDER MANUFACTURER'S WARRANTY, ALONG WITH THE AFOREMENTIONED FAILED COMPONENTS. ALL WORK WAS DONE AT GRUBBS INFINITI OF GRAPEVINE, TX AND THE REPAIR TOOK EXACTLY THREE WEEKS TO FIX. THE FAILURE MILEAGE WAS 28,660. PREVIOUSLY, ON MARCH 6, 2019, INFINITI OF VAN NUYS, CA, TIGHTENED THE PULLEY TENSIONER ASSEMBLY DUE TO A SQUEAKING NOISE I WAS HEARING WHILE ACCELERATING. VEHICLE MILEAGE WAS APPROXIMATELY 10,000. I WAS INFORMED THAT IF I HADN'T HAD THIS ISSUE FIXED BEFORE MY DRIVE BACK TO TEXAS, MY DRIVE BELT COULD HAVE SHREDDED. AFTER THE DEALER ADDRESSED THE CONCERN NO FURTHER NOISE WAS HEARD AT ALL. THE DEALER ALSO INFORMED ME THAT THIS ISSUE IS KNOWN AND HAS BEEN DOCUMENTED IN INFINITI SERVICE BULLETINS. ALTHOUGH, THIS POSES A MAJOR SAFETY CONCERN AS THE VEHICLE COULD HAVE STALLED AT HIGH SPEED RESULTING IN AN ACCIDENT AND OR LOSS OF LIFE. I WORRY THIS ISSUE WILL HAPPEN AGAIN. TWO TIMES, TWO MANY!
Mfg Campaign: 11351917
Recall Date: Aug 28, 2020
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
POOR GAS MILEAGE RANGE PER FULL TANK IS 289MILES VERY BAD MILEAGE *TR
Corrective Action:
POOR GAS MILEAGE RANGE PER FULL TANK IS 289MILES VERY BAD MILEAGE *TR
Additional Notes:
POOR GAS MILEAGE RANGE PER FULL TANK IS 289MILES VERY BAD MILEAGE *TR
Mfg Campaign: 11324749
Recall Date: May 16, 2020
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
VR30DDTT SERPENTINE BELT KEEPS SHREDDING
Corrective Action:
VR30DDTT SERPENTINE BELT KEEPS SHREDDING
Additional Notes:
VR30DDTT SERPENTINE BELT KEEPS SHREDDING
Mfg Campaign: 11316982
Recall Date: Mar 9, 2020
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 INFINITI Q50. THE CONTACT STATED WHILE DRIVING 45 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED AND AFTER WHICH THE VEHICLE STARTED TO HESITATE. THE VEHICLE HAS BEEN TAKEN TO LOCAL DEALER (LAKE NORMAN INFINITI LOCATED AT 20435 CHARTWELL CENTER DR, CORNELIUS, NC 28031) ON FIVE DIFFERENT OCCASION. THE CONTACT STATED THAT THE DEALER REPLACED THE AIRBAG FUSE, AIRBAG HARNESS AND 2 ADDITIONAL UNKNOWN REPAIRS. THE CONTACT STATED THAT THE FAILURE RECURRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 28,706.
Corrective Action:
TL* THE CONTACT OWNS A 2018 INFINITI Q50. THE CONTACT STATED WHILE DRIVING 45 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED AND AFTER WHICH THE VEHICLE STARTED TO HESITATE. THE VEHICLE HAS BEEN TAKEN TO LOCAL DEALER (LAKE NORMAN INFINITI LOCATED AT 20435 CHARTWELL CENTER DR, CORNELIUS, NC 28031) ON FIVE DIFFERENT OCCASION. THE CONTACT STATED THAT THE DEALER REPLACED THE AIRBAG FUSE, AIRBAG HARNESS AND 2 ADDITIONAL UNKNOWN REPAIRS. THE CONTACT STATED THAT THE FAILURE RECURRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 28,706.
Additional Notes:
TL* THE CONTACT OWNS A 2018 INFINITI Q50. THE CONTACT STATED WHILE DRIVING 45 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED AND AFTER WHICH THE VEHICLE STARTED TO HESITATE. THE VEHICLE HAS BEEN TAKEN TO LOCAL DEALER (LAKE NORMAN INFINITI LOCATED AT 20435 CHARTWELL CENTER DR, CORNELIUS, NC 28031) ON FIVE DIFFERENT OCCASION. THE CONTACT STATED THAT THE DEALER REPLACED THE AIRBAG FUSE, AIRBAG HARNESS AND 2 ADDITIONAL UNKNOWN REPAIRS. THE CONTACT STATED THAT THE FAILURE RECURRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 28,706.
Mfg Campaign: 11303046
Recall Date: Jan 30, 2020
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 INFINITI Q50. THE CONTACT STATED WHILE DRIVING 45 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED AND AFTER WHICH THE VEHICLE STARTED TO HESITATE. THE VEHICLE HAS BEEN TAKEN TO LOCAL DEALER (LAKE NORMAN INFINITI LOCATED AT 20435 CHARTWELL CENTER DR, CORNELIUS, NC 28031) ON FIVE DIFFERENT OCCASION. THE CONTACT STATED THAT THE DEALER REPLACED THE AIRBAG FUSE, AIRBAG HARNESS AND 2 ADDITIONAL UNKNOWN REPAIRS. THE CONTACT STATED THAT THE FAILURE RECURRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 28,706.
Corrective Action:
TL* THE CONTACT OWNS A 2018 INFINITI Q50. THE CONTACT STATED WHILE DRIVING 45 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED AND AFTER WHICH THE VEHICLE STARTED TO HESITATE. THE VEHICLE HAS BEEN TAKEN TO LOCAL DEALER (LAKE NORMAN INFINITI LOCATED AT 20435 CHARTWELL CENTER DR, CORNELIUS, NC 28031) ON FIVE DIFFERENT OCCASION. THE CONTACT STATED THAT THE DEALER REPLACED THE AIRBAG FUSE, AIRBAG HARNESS AND 2 ADDITIONAL UNKNOWN REPAIRS. THE CONTACT STATED THAT THE FAILURE RECURRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 28,706.
Additional Notes:
TL* THE CONTACT OWNS A 2018 INFINITI Q50. THE CONTACT STATED WHILE DRIVING 45 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED AND AFTER WHICH THE VEHICLE STARTED TO HESITATE. THE VEHICLE HAS BEEN TAKEN TO LOCAL DEALER (LAKE NORMAN INFINITI LOCATED AT 20435 CHARTWELL CENTER DR, CORNELIUS, NC 28031) ON FIVE DIFFERENT OCCASION. THE CONTACT STATED THAT THE DEALER REPLACED THE AIRBAG FUSE, AIRBAG HARNESS AND 2 ADDITIONAL UNKNOWN REPAIRS. THE CONTACT STATED THAT THE FAILURE RECURRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 28,706.
Mfg Campaign: 11303046
Recall Date: Jan 30, 2020
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 INFINITI Q50. THE CONTACT STATED THAT THE BACK-UP SCREEN WOULD NOT DISPLAY WHILE THE GEAR WAS IN REVERSE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. NISSAN OF ATHENS (4735 ATLANTA HWY, ATHENS, GA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V654000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 30,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 INFINITI Q50. THE CONTACT STATED THAT THE BACK-UP SCREEN WOULD NOT DISPLAY WHILE THE GEAR WAS IN REVERSE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. NISSAN OF ATHENS (4735 ATLANTA HWY, ATHENS, GA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V654000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 30,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 INFINITI Q50. THE CONTACT STATED THAT THE BACK-UP SCREEN WOULD NOT DISPLAY WHILE THE GEAR WAS IN REVERSE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. NISSAN OF ATHENS (4735 ATLANTA HWY, ATHENS, GA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V654000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 30,000.
Mfg Campaign: 11292527
Recall Date: Jan 2, 2020
Nissan North America, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
TL* THE CONTACT OWNS A 2018 INFINITI Q50. THE CONTACT STATED THAT THE BACK-UP SCREEN WOULD NOT DISPLAY WHILE THE GEAR WAS IN REVERSE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. NISSAN OF ATHENS (4735 ATLANTA HWY, ATHENS, GA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V654000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 30,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 INFINITI Q50. THE CONTACT STATED THAT THE BACK-UP SCREEN WOULD NOT DISPLAY WHILE THE GEAR WAS IN REVERSE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. NISSAN OF ATHENS (4735 ATLANTA HWY, ATHENS, GA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V654000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 30,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 INFINITI Q50. THE CONTACT STATED THAT THE BACK-UP SCREEN WOULD NOT DISPLAY WHILE THE GEAR WAS IN REVERSE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. NISSAN OF ATHENS (4735 ATLANTA HWY, ATHENS, GA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V654000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 30,000.
Mfg Campaign: 11292527
Recall Date: Jan 2, 2020
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
GAS MILEAGE IS VERRY BAD ! IN CITY ONLY MY CAR GIVE ME 14 MPG AND HWY 18MPG INFINITI SAY IS. 20MPG CITY AND 29HWY. AND COMBINED 22MPG
Corrective Action:
GAS MILEAGE IS VERRY BAD ! IN CITY ONLY MY CAR GIVE ME 14 MPG AND HWY 18MPG INFINITI SAY IS. 20MPG CITY AND 29HWY. AND COMBINED 22MPG
Additional Notes:
GAS MILEAGE IS VERRY BAD ! IN CITY ONLY MY CAR GIVE ME 14 MPG AND HWY 18MPG INFINITI SAY IS. 20MPG CITY AND 29HWY. AND COMBINED 22MPG
Mfg Campaign: 11281287
Recall Date: Nov 20, 2019
Nissan North America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
THE PHONE/BLUETOOTH CONSTANTLY DISCONNECT DEVICES THAT ARE ADDED TO BLUETOOTH. OFTEN WHEN CALLS ARE MADE FROM YOUR CELL THROUGH BLUETOOTH, THERE IS A FRYING/STATIC SOUND THAT OCCURS. YOU HAVE TO HANG UP AND PLACE YOUR CALL AGAIN. THIS HAPPENS BOTH WHILE DRIVING AND STATIONARY.
Corrective Action:
THE PHONE/BLUETOOTH CONSTANTLY DISCONNECT DEVICES THAT ARE ADDED TO BLUETOOTH. OFTEN WHEN CALLS ARE MADE FROM YOUR CELL THROUGH BLUETOOTH, THERE IS A FRYING/STATIC SOUND THAT OCCURS. YOU HAVE TO HANG UP AND PLACE YOUR CALL AGAIN. THIS HAPPENS BOTH WHILE DRIVING AND STATIONARY.
Additional Notes:
THE PHONE/BLUETOOTH CONSTANTLY DISCONNECT DEVICES THAT ARE ADDED TO BLUETOOTH. OFTEN WHEN CALLS ARE MADE FROM YOUR CELL THROUGH BLUETOOTH, THERE IS A FRYING/STATIC SOUND THAT OCCURS. YOU HAVE TO HANG UP AND PLACE YOUR CALL AGAIN. THIS HAPPENS BOTH WHILE DRIVING AND STATIONARY.
Mfg Campaign: 11276915
Recall Date: Oct 29, 2019
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE SERPENTINE BELT MAKES CONSISTENT NOISE IN ALL TYPES OF WEATHER. ALREADY HAD THE DEALER REPLACE IT ONCE. NOISE CAME BACK AND THE DEALER NOW SAYS IT COULD BE THE TENSIONER PULLEY.
Corrective Action:
THE SERPENTINE BELT MAKES CONSISTENT NOISE IN ALL TYPES OF WEATHER. ALREADY HAD THE DEALER REPLACE IT ONCE. NOISE CAME BACK AND THE DEALER NOW SAYS IT COULD BE THE TENSIONER PULLEY.
Additional Notes:
THE SERPENTINE BELT MAKES CONSISTENT NOISE IN ALL TYPES OF WEATHER. ALREADY HAD THE DEALER REPLACE IT ONCE. NOISE CAME BACK AND THE DEALER NOW SAYS IT COULD BE THE TENSIONER PULLEY.
Mfg Campaign: 11267521
Recall Date: Oct 9, 2019
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
FROM START INTO THE WARM-UP, THERE IS A CONSISTENT WHORELING NOISE COMING FROM THE MOTOR.
Corrective Action:
FROM START INTO THE WARM-UP, THERE IS A CONSISTENT WHORELING NOISE COMING FROM THE MOTOR.
Additional Notes:
FROM START INTO THE WARM-UP, THERE IS A CONSISTENT WHORELING NOISE COMING FROM THE MOTOR.
Mfg Campaign: 11267524
Recall Date: Oct 9, 2019
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
AS I WAS PARKING THE VEHICLE AT 5MPH BEHIND A PARKED CAR, WITH THE FRONT TIRES SLIGHTLY TURNED TO THE LEFT, THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SUDDENLY ACCELERATED BUT THE VEHICLE FAILED TO STOP. RESULTING IN HITTING THE VEHICLE IN FRONT AND PUSHING IT OUT OF THE WAY, THE VEHICLE CONTINUED MOVING DESPITE HAVING THE BRAKE PEDAL DEPRESSED TO THE LIMIT, THE ENGINE WAS REVVING VERY HIGH. THE VEHICLE CROSSED THE MEDIAN AND CAME TO A STOP ON THE OPPOSITE TRAVEL LANE OF THE STREET AFTER THE ENGINE WENT TO IDLE SPEED. THE DEALER SUGGESTED TO CONTACT INFINITI USA TO START AN INVESTIGATION(TBA), A POLICE REPORT WAS FILED. COLLISION AVOIDANCE/AUTO BRAKE DID NOT ENGAGE. VIDEO WITH SOUND OF THE INCIDENT IS AVAILABLE UPON REQUEST.
Corrective Action:
AS I WAS PARKING THE VEHICLE AT 5MPH BEHIND A PARKED CAR, WITH THE FRONT TIRES SLIGHTLY TURNED TO THE LEFT, THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SUDDENLY ACCELERATED BUT THE VEHICLE FAILED TO STOP. RESULTING IN HITTING THE VEHICLE IN FRONT AND PUSHING IT OUT OF THE WAY, THE VEHICLE CONTINUED MOVING DESPITE HAVING THE BRAKE PEDAL DEPRESSED TO THE LIMIT, THE ENGINE WAS REVVING VERY HIGH. THE VEHICLE CROSSED THE MEDIAN AND CAME TO A STOP ON THE OPPOSITE TRAVEL LANE OF THE STREET AFTER THE ENGINE WENT TO IDLE SPEED. THE DEALER SUGGESTED TO CONTACT INFINITI USA TO START AN INVESTIGATION(TBA), A POLICE REPORT WAS FILED. COLLISION AVOIDANCE/AUTO BRAKE DID NOT ENGAGE. VIDEO WITH SOUND OF THE INCIDENT IS AVAILABLE UPON REQUEST.
Additional Notes:
AS I WAS PARKING THE VEHICLE AT 5MPH BEHIND A PARKED CAR, WITH THE FRONT TIRES SLIGHTLY TURNED TO THE LEFT, THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SUDDENLY ACCELERATED BUT THE VEHICLE FAILED TO STOP. RESULTING IN HITTING THE VEHICLE IN FRONT AND PUSHING IT OUT OF THE WAY, THE VEHICLE CONTINUED MOVING DESPITE HAVING THE BRAKE PEDAL DEPRESSED TO THE LIMIT, THE ENGINE WAS REVVING VERY HIGH. THE VEHICLE CROSSED THE MEDIAN AND CAME TO A STOP ON THE OPPOSITE TRAVEL LANE OF THE STREET AFTER THE ENGINE WENT TO IDLE SPEED. THE DEALER SUGGESTED TO CONTACT INFINITI USA TO START AN INVESTIGATION(TBA), A POLICE REPORT WAS FILED. COLLISION AVOIDANCE/AUTO BRAKE DID NOT ENGAGE. VIDEO WITH SOUND OF THE INCIDENT IS AVAILABLE UPON REQUEST.
Mfg Campaign: 11193000
Recall Date: Apr 1, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
AS I WAS PARKING THE VEHICLE AT 5MPH BEHIND A PARKED CAR, WITH THE FRONT TIRES SLIGHTLY TURNED TO THE LEFT, THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SUDDENLY ACCELERATED BUT THE VEHICLE FAILED TO STOP. RESULTING IN HITTING THE VEHICLE IN FRONT AND PUSHING IT OUT OF THE WAY, THE VEHICLE CONTINUED MOVING DESPITE HAVING THE BRAKE PEDAL DEPRESSED TO THE LIMIT, THE ENGINE WAS REVVING VERY HIGH. THE VEHICLE CROSSED THE MEDIAN AND CAME TO A STOP ON THE OPPOSITE TRAVEL LANE OF THE STREET AFTER THE ENGINE WENT TO IDLE SPEED. THE DEALER SUGGESTED TO CONTACT INFINITI USA TO START AN INVESTIGATION(TBA), A POLICE REPORT WAS FILED. COLLISION AVOIDANCE/AUTO BRAKE DID NOT ENGAGE. VIDEO WITH SOUND OF THE INCIDENT IS AVAILABLE UPON REQUEST.
Corrective Action:
AS I WAS PARKING THE VEHICLE AT 5MPH BEHIND A PARKED CAR, WITH THE FRONT TIRES SLIGHTLY TURNED TO THE LEFT, THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SUDDENLY ACCELERATED BUT THE VEHICLE FAILED TO STOP. RESULTING IN HITTING THE VEHICLE IN FRONT AND PUSHING IT OUT OF THE WAY, THE VEHICLE CONTINUED MOVING DESPITE HAVING THE BRAKE PEDAL DEPRESSED TO THE LIMIT, THE ENGINE WAS REVVING VERY HIGH. THE VEHICLE CROSSED THE MEDIAN AND CAME TO A STOP ON THE OPPOSITE TRAVEL LANE OF THE STREET AFTER THE ENGINE WENT TO IDLE SPEED. THE DEALER SUGGESTED TO CONTACT INFINITI USA TO START AN INVESTIGATION(TBA), A POLICE REPORT WAS FILED. COLLISION AVOIDANCE/AUTO BRAKE DID NOT ENGAGE. VIDEO WITH SOUND OF THE INCIDENT IS AVAILABLE UPON REQUEST.
Additional Notes:
AS I WAS PARKING THE VEHICLE AT 5MPH BEHIND A PARKED CAR, WITH THE FRONT TIRES SLIGHTLY TURNED TO THE LEFT, THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SUDDENLY ACCELERATED BUT THE VEHICLE FAILED TO STOP. RESULTING IN HITTING THE VEHICLE IN FRONT AND PUSHING IT OUT OF THE WAY, THE VEHICLE CONTINUED MOVING DESPITE HAVING THE BRAKE PEDAL DEPRESSED TO THE LIMIT, THE ENGINE WAS REVVING VERY HIGH. THE VEHICLE CROSSED THE MEDIAN AND CAME TO A STOP ON THE OPPOSITE TRAVEL LANE OF THE STREET AFTER THE ENGINE WENT TO IDLE SPEED. THE DEALER SUGGESTED TO CONTACT INFINITI USA TO START AN INVESTIGATION(TBA), A POLICE REPORT WAS FILED. COLLISION AVOIDANCE/AUTO BRAKE DID NOT ENGAGE. VIDEO WITH SOUND OF THE INCIDENT IS AVAILABLE UPON REQUEST.
Mfg Campaign: 11193000
Recall Date: Apr 1, 2019
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
AS I WAS PARKING THE VEHICLE AT 5MPH BEHIND A PARKED CAR, WITH THE FRONT TIRES SLIGHTLY TURNED TO THE LEFT, THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SUDDENLY ACCELERATED BUT THE VEHICLE FAILED TO STOP. RESULTING IN HITTING THE VEHICLE IN FRONT AND PUSHING IT OUT OF THE WAY, THE VEHICLE CONTINUED MOVING DESPITE HAVING THE BRAKE PEDAL DEPRESSED TO THE LIMIT, THE ENGINE WAS REVVING VERY HIGH. THE VEHICLE CROSSED THE MEDIAN AND CAME TO A STOP ON THE OPPOSITE TRAVEL LANE OF THE STREET AFTER THE ENGINE WENT TO IDLE SPEED. THE DEALER SUGGESTED TO CONTACT INFINITI USA TO START AN INVESTIGATION(TBA), A POLICE REPORT WAS FILED. COLLISION AVOIDANCE/AUTO BRAKE DID NOT ENGAGE. VIDEO WITH SOUND OF THE INCIDENT IS AVAILABLE UPON REQUEST.
Corrective Action:
AS I WAS PARKING THE VEHICLE AT 5MPH BEHIND A PARKED CAR, WITH THE FRONT TIRES SLIGHTLY TURNED TO THE LEFT, THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SUDDENLY ACCELERATED BUT THE VEHICLE FAILED TO STOP. RESULTING IN HITTING THE VEHICLE IN FRONT AND PUSHING IT OUT OF THE WAY, THE VEHICLE CONTINUED MOVING DESPITE HAVING THE BRAKE PEDAL DEPRESSED TO THE LIMIT, THE ENGINE WAS REVVING VERY HIGH. THE VEHICLE CROSSED THE MEDIAN AND CAME TO A STOP ON THE OPPOSITE TRAVEL LANE OF THE STREET AFTER THE ENGINE WENT TO IDLE SPEED. THE DEALER SUGGESTED TO CONTACT INFINITI USA TO START AN INVESTIGATION(TBA), A POLICE REPORT WAS FILED. COLLISION AVOIDANCE/AUTO BRAKE DID NOT ENGAGE. VIDEO WITH SOUND OF THE INCIDENT IS AVAILABLE UPON REQUEST.
Additional Notes:
AS I WAS PARKING THE VEHICLE AT 5MPH BEHIND A PARKED CAR, WITH THE FRONT TIRES SLIGHTLY TURNED TO THE LEFT, THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SUDDENLY ACCELERATED BUT THE VEHICLE FAILED TO STOP. RESULTING IN HITTING THE VEHICLE IN FRONT AND PUSHING IT OUT OF THE WAY, THE VEHICLE CONTINUED MOVING DESPITE HAVING THE BRAKE PEDAL DEPRESSED TO THE LIMIT, THE ENGINE WAS REVVING VERY HIGH. THE VEHICLE CROSSED THE MEDIAN AND CAME TO A STOP ON THE OPPOSITE TRAVEL LANE OF THE STREET AFTER THE ENGINE WENT TO IDLE SPEED. THE DEALER SUGGESTED TO CONTACT INFINITI USA TO START AN INVESTIGATION(TBA), A POLICE REPORT WAS FILED. COLLISION AVOIDANCE/AUTO BRAKE DID NOT ENGAGE. VIDEO WITH SOUND OF THE INCIDENT IS AVAILABLE UPON REQUEST.
Mfg Campaign: 11193000
Recall Date: Apr 1, 2019
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WHILE I WAS DRIVING MY INFINITI ON THE HIGHWAY MY SERPENTINE BELT SNAPPED 4 DIFFERENT TIMES WHILE IN MOTION. ALL WITHIN ONE YEAR. INCLUDING ME GETTING MY CAR BACK FROM THE DEALER AND THEM LETTING ME HAVE IT BACK THAT WAY. ALSO, THE TIRES ARE HORRENDOUS, FROM DAY ONE, THEY PULLED THE CAR LEFT OR RIGHT ON THE CAR. ALL THE SETTINGS WERE CORRECT ON THE CAR. I WANTED TO HAVE THE TIRES REPLACED, BY THE MANUFACTURER, AND THAT CAN BE DONE BECAUSE NO IT'S TO LONG AND EVERYONE TOOK TO LONG TO MAKE THINGS HAPPEN. NOT TO MENTION DUNLOP IS IMPOSSIBLE TO GET A HOLD OF.
Corrective Action:
WHILE I WAS DRIVING MY INFINITI ON THE HIGHWAY MY SERPENTINE BELT SNAPPED 4 DIFFERENT TIMES WHILE IN MOTION. ALL WITHIN ONE YEAR. INCLUDING ME GETTING MY CAR BACK FROM THE DEALER AND THEM LETTING ME HAVE IT BACK THAT WAY. ALSO, THE TIRES ARE HORRENDOUS, FROM DAY ONE, THEY PULLED THE CAR LEFT OR RIGHT ON THE CAR. ALL THE SETTINGS WERE CORRECT ON THE CAR. I WANTED TO HAVE THE TIRES REPLACED, BY THE MANUFACTURER, AND THAT CAN BE DONE BECAUSE NO IT'S TO LONG AND EVERYONE TOOK TO LONG TO MAKE THINGS HAPPEN. NOT TO MENTION DUNLOP IS IMPOSSIBLE TO GET A HOLD OF.
Additional Notes:
WHILE I WAS DRIVING MY INFINITI ON THE HIGHWAY MY SERPENTINE BELT SNAPPED 4 DIFFERENT TIMES WHILE IN MOTION. ALL WITHIN ONE YEAR. INCLUDING ME GETTING MY CAR BACK FROM THE DEALER AND THEM LETTING ME HAVE IT BACK THAT WAY. ALSO, THE TIRES ARE HORRENDOUS, FROM DAY ONE, THEY PULLED THE CAR LEFT OR RIGHT ON THE CAR. ALL THE SETTINGS WERE CORRECT ON THE CAR. I WANTED TO HAVE THE TIRES REPLACED, BY THE MANUFACTURER, AND THAT CAN BE DONE BECAUSE NO IT'S TO LONG AND EVERYONE TOOK TO LONG TO MAKE THINGS HAPPEN. NOT TO MENTION DUNLOP IS IMPOSSIBLE TO GET A HOLD OF.
Mfg Campaign: 11161699
Recall Date: Dec 15, 2018
Nissan North America, Inc.
Defect Description:
WHEELS
Potential Consequences:
WHILE I WAS DRIVING MY INFINITI ON THE HIGHWAY MY SERPENTINE BELT SNAPPED 4 DIFFERENT TIMES WHILE IN MOTION. ALL WITHIN ONE YEAR. INCLUDING ME GETTING MY CAR BACK FROM THE DEALER AND THEM LETTING ME HAVE IT BACK THAT WAY. ALSO, THE TIRES ARE HORRENDOUS, FROM DAY ONE, THEY PULLED THE CAR LEFT OR RIGHT ON THE CAR. ALL THE SETTINGS WERE CORRECT ON THE CAR. I WANTED TO HAVE THE TIRES REPLACED, BY THE MANUFACTURER, AND THAT CAN BE DONE BECAUSE NO IT'S TO LONG AND EVERYONE TOOK TO LONG TO MAKE THINGS HAPPEN. NOT TO MENTION DUNLOP IS IMPOSSIBLE TO GET A HOLD OF.
Corrective Action:
WHILE I WAS DRIVING MY INFINITI ON THE HIGHWAY MY SERPENTINE BELT SNAPPED 4 DIFFERENT TIMES WHILE IN MOTION. ALL WITHIN ONE YEAR. INCLUDING ME GETTING MY CAR BACK FROM THE DEALER AND THEM LETTING ME HAVE IT BACK THAT WAY. ALSO, THE TIRES ARE HORRENDOUS, FROM DAY ONE, THEY PULLED THE CAR LEFT OR RIGHT ON THE CAR. ALL THE SETTINGS WERE CORRECT ON THE CAR. I WANTED TO HAVE THE TIRES REPLACED, BY THE MANUFACTURER, AND THAT CAN BE DONE BECAUSE NO IT'S TO LONG AND EVERYONE TOOK TO LONG TO MAKE THINGS HAPPEN. NOT TO MENTION DUNLOP IS IMPOSSIBLE TO GET A HOLD OF.
Additional Notes:
WHILE I WAS DRIVING MY INFINITI ON THE HIGHWAY MY SERPENTINE BELT SNAPPED 4 DIFFERENT TIMES WHILE IN MOTION. ALL WITHIN ONE YEAR. INCLUDING ME GETTING MY CAR BACK FROM THE DEALER AND THEM LETTING ME HAVE IT BACK THAT WAY. ALSO, THE TIRES ARE HORRENDOUS, FROM DAY ONE, THEY PULLED THE CAR LEFT OR RIGHT ON THE CAR. ALL THE SETTINGS WERE CORRECT ON THE CAR. I WANTED TO HAVE THE TIRES REPLACED, BY THE MANUFACTURER, AND THAT CAN BE DONE BECAUSE NO IT'S TO LONG AND EVERYONE TOOK TO LONG TO MAKE THINGS HAPPEN. NOT TO MENTION DUNLOP IS IMPOSSIBLE TO GET A HOLD OF.
Mfg Campaign: 11161699
Recall Date: Dec 15, 2018
Nissan North America, Inc.
Defect Description:
WHEELS
Potential Consequences:
RUN FLAT TIRES WENT FLAT ON A POTHOLE THAT WAS NOT EVEN REALIZED ON A SUNDAY WITH NO SERVICE STATION OPEN. EVEN IF THEY WERE, THE TIRE HAS TO BE REPLACED, CANNOT BE REPAIRED. THERE IS NO SPARE TIRE OPTION- WHEN CONTACTED, COMPANY REFUSED " NOT POSSIBLE". THIS IS NOT SAFE AT ALL AND MUST BE ADDRESSED. MUST HAVE SPARE TIRE ESP SINCE RUN FLAT TIRES CANNOT BE REPAIRED AND ARE NOT IN STOCK AT MOST SERVICE STATIONS
Corrective Action:
RUN FLAT TIRES WENT FLAT ON A POTHOLE THAT WAS NOT EVEN REALIZED ON A SUNDAY WITH NO SERVICE STATION OPEN. EVEN IF THEY WERE, THE TIRE HAS TO BE REPLACED, CANNOT BE REPAIRED. THERE IS NO SPARE TIRE OPTION- WHEN CONTACTED, COMPANY REFUSED " NOT POSSIBLE". THIS IS NOT SAFE AT ALL AND MUST BE ADDRESSED. MUST HAVE SPARE TIRE ESP SINCE RUN FLAT TIRES CANNOT BE REPAIRED AND ARE NOT IN STOCK AT MOST SERVICE STATIONS
Additional Notes:
RUN FLAT TIRES WENT FLAT ON A POTHOLE THAT WAS NOT EVEN REALIZED ON A SUNDAY WITH NO SERVICE STATION OPEN. EVEN IF THEY WERE, THE TIRE HAS TO BE REPLACED, CANNOT BE REPAIRED. THERE IS NO SPARE TIRE OPTION- WHEN CONTACTED, COMPANY REFUSED " NOT POSSIBLE". THIS IS NOT SAFE AT ALL AND MUST BE ADDRESSED. MUST HAVE SPARE TIRE ESP SINCE RUN FLAT TIRES CANNOT BE REPAIRED AND ARE NOT IN STOCK AT MOST SERVICE STATIONS
Mfg Campaign: 11150686
Recall Date: Nov 10, 2018
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