Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 12, 2019
Consumer Complaints
44 ComplaintsNissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I ORIGINALLY OWNED THIS Q50 2018 VIN [XXX] AND INFINITI REPLACED IT WITH THE ONE I HAD LISTED. THE FACT IS I OWN NEITHER OF THEM ANY LONGER BUT FEELI SHOULD REPORT IT BECAUSE IT IS A SAFETY ISSUE WHICH INFINITI REFUSED TO DEAL WITH. THE BLIND SPOT LIGHT DID NOT WORK ON EITHER CAR . BETWEEN 10 AM AND 8 PM YOU COULD NOT SEE THE LIGHT AND AUDIBLE SIGNAL YOU COULD BARELY HEAR. I AM REPORTING THIS PROBLEM IN THE HOPES OF SAVING LIVES. IT WAS A SAFETY ISSUE IT COST ME $$ THE SECOND REPLACEMENT BUT NEVER FELT COMFORTABLE IN THE CAR . YET INFINITI COULD CARE LESS THOUGH THE DEALER WAS VERY HELPFUL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT *TR
Corrective Action:
I ORIGINALLY OWNED THIS Q50 2018 VIN [XXX] AND INFINITI REPLACED IT WITH THE ONE I HAD LISTED. THE FACT IS I OWN NEITHER OF THEM ANY LONGER BUT FEELI SHOULD REPORT IT BECAUSE IT IS A SAFETY ISSUE WHICH INFINITI REFUSED TO DEAL WITH. THE BLIND SPOT LIGHT DID NOT WORK ON EITHER CAR . BETWEEN 10 AM AND 8 PM YOU COULD NOT SEE THE LIGHT AND AUDIBLE SIGNAL YOU COULD BARELY HEAR. I AM REPORTING THIS PROBLEM IN THE HOPES OF SAVING LIVES. IT WAS A SAFETY ISSUE IT COST ME $$ THE SECOND REPLACEMENT BUT NEVER FELT COMFORTABLE IN THE CAR . YET INFINITI COULD CARE LESS THOUGH THE DEALER WAS VERY HELPFUL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT *TR
Additional Notes:
I ORIGINALLY OWNED THIS Q50 2018 VIN [XXX] AND INFINITI REPLACED IT WITH THE ONE I HAD LISTED. THE FACT IS I OWN NEITHER OF THEM ANY LONGER BUT FEELI SHOULD REPORT IT BECAUSE IT IS A SAFETY ISSUE WHICH INFINITI REFUSED TO DEAL WITH. THE BLIND SPOT LIGHT DID NOT WORK ON EITHER CAR . BETWEEN 10 AM AND 8 PM YOU COULD NOT SEE THE LIGHT AND AUDIBLE SIGNAL YOU COULD BARELY HEAR. I AM REPORTING THIS PROBLEM IN THE HOPES OF SAVING LIVES. IT WAS A SAFETY ISSUE IT COST ME $$ THE SECOND REPLACEMENT BUT NEVER FELT COMFORTABLE IN THE CAR . YET INFINITI COULD CARE LESS THOUGH THE DEALER WAS VERY HELPFUL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT *TR
Mfg Campaign: 11241310
Recall Date: Aug 2, 2019
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
TL* THE CONTACT OWNS A 2019 INFINITI Q50. WHILE OPERATING THE VEHICLE, THE PREDICTIVE FORWARD EMERGENCY BRAKING FEATURE MALFUNCTIONED AND THE VEHICLE WOULD NOT STOP OR SLOW DOWN WHEN A SECOND VEHICLE STOPPED AHEAD. THE VEHICLE WAS TAKEN TO COMPETITION INFINITI (587 MIDDLE COUNTRY RD, ST. JAMES, NY) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 300.
Corrective Action:
TL* THE CONTACT OWNS A 2019 INFINITI Q50. WHILE OPERATING THE VEHICLE, THE PREDICTIVE FORWARD EMERGENCY BRAKING FEATURE MALFUNCTIONED AND THE VEHICLE WOULD NOT STOP OR SLOW DOWN WHEN A SECOND VEHICLE STOPPED AHEAD. THE VEHICLE WAS TAKEN TO COMPETITION INFINITI (587 MIDDLE COUNTRY RD, ST. JAMES, NY) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 300.
Additional Notes:
TL* THE CONTACT OWNS A 2019 INFINITI Q50. WHILE OPERATING THE VEHICLE, THE PREDICTIVE FORWARD EMERGENCY BRAKING FEATURE MALFUNCTIONED AND THE VEHICLE WOULD NOT STOP OR SLOW DOWN WHEN A SECOND VEHICLE STOPPED AHEAD. THE VEHICLE WAS TAKEN TO COMPETITION INFINITI (587 MIDDLE COUNTRY RD, ST. JAMES, NY) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 300.
Mfg Campaign: 11219232
Recall Date: Jun 11, 2019
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR STARTED NO DASH LIGHTS, NO NAVIGATION LIGHTING, AND NO POWER STEERING. I WAS ABLE DRIVE CAR BUT EXTREMELY DIFFICULT TO TURN STEERING WHEEL. NEW CAR APPROX. 580 MILES HAD CAR TOWED TO PEPE INFINITY FROM MY DRIVEWAY 1/31/2019 CAR RETURNED 2/5/2019 ONLY PROBLEM DETECTED WAS BATTERY LOW. I AM 71 TAKING CARE OF 3 GRAND CHILDREN AFRAID OF REOCCURRING POWER STEERING MALFUNCTION.
Corrective Action:
CAR STARTED NO DASH LIGHTS, NO NAVIGATION LIGHTING, AND NO POWER STEERING. I WAS ABLE DRIVE CAR BUT EXTREMELY DIFFICULT TO TURN STEERING WHEEL. NEW CAR APPROX. 580 MILES HAD CAR TOWED TO PEPE INFINITY FROM MY DRIVEWAY 1/31/2019 CAR RETURNED 2/5/2019 ONLY PROBLEM DETECTED WAS BATTERY LOW. I AM 71 TAKING CARE OF 3 GRAND CHILDREN AFRAID OF REOCCURRING POWER STEERING MALFUNCTION.
Additional Notes:
CAR STARTED NO DASH LIGHTS, NO NAVIGATION LIGHTING, AND NO POWER STEERING. I WAS ABLE DRIVE CAR BUT EXTREMELY DIFFICULT TO TURN STEERING WHEEL. NEW CAR APPROX. 580 MILES HAD CAR TOWED TO PEPE INFINITY FROM MY DRIVEWAY 1/31/2019 CAR RETURNED 2/5/2019 ONLY PROBLEM DETECTED WAS BATTERY LOW. I AM 71 TAKING CARE OF 3 GRAND CHILDREN AFRAID OF REOCCURRING POWER STEERING MALFUNCTION.
Mfg Campaign: 11174708
Recall Date: Feb 6, 2019
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
CAR STARTED NO DASH LIGHTS, NO NAVIGATION LIGHTING, AND NO POWER STEERING. I WAS ABLE DRIVE CAR BUT EXTREMELY DIFFICULT TO TURN STEERING WHEEL. NEW CAR APPROX. 580 MILES HAD CAR TOWED TO PEPE INFINITY FROM MY DRIVEWAY 1/31/2019 CAR RETURNED 2/5/2019 ONLY PROBLEM DETECTED WAS BATTERY LOW. I AM 71 TAKING CARE OF 3 GRAND CHILDREN AFRAID OF REOCCURRING POWER STEERING MALFUNCTION.
Corrective Action:
CAR STARTED NO DASH LIGHTS, NO NAVIGATION LIGHTING, AND NO POWER STEERING. I WAS ABLE DRIVE CAR BUT EXTREMELY DIFFICULT TO TURN STEERING WHEEL. NEW CAR APPROX. 580 MILES HAD CAR TOWED TO PEPE INFINITY FROM MY DRIVEWAY 1/31/2019 CAR RETURNED 2/5/2019 ONLY PROBLEM DETECTED WAS BATTERY LOW. I AM 71 TAKING CARE OF 3 GRAND CHILDREN AFRAID OF REOCCURRING POWER STEERING MALFUNCTION.
Additional Notes:
CAR STARTED NO DASH LIGHTS, NO NAVIGATION LIGHTING, AND NO POWER STEERING. I WAS ABLE DRIVE CAR BUT EXTREMELY DIFFICULT TO TURN STEERING WHEEL. NEW CAR APPROX. 580 MILES HAD CAR TOWED TO PEPE INFINITY FROM MY DRIVEWAY 1/31/2019 CAR RETURNED 2/5/2019 ONLY PROBLEM DETECTED WAS BATTERY LOW. I AM 71 TAKING CARE OF 3 GRAND CHILDREN AFRAID OF REOCCURRING POWER STEERING MALFUNCTION.
Mfg Campaign: 11174708
Recall Date: Feb 6, 2019
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