Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 12, 2019
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2018 Infiniti QX30 vehicles. The bolt securing the right-hand side lower seat belt anchorage may have been incorrectly installed during production. This can result in the lower seat belt anchorage detaching in a crash. As such, these vehicles fail to comply with certain requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages", number 209, "Seat Belt Assemblies, and number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 30, 2018
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling 2017-2018 Infiniti QX30 vehicles. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 1, 2017
Consumer Complaints
38 ComplaintsNissan North America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
The auxiliary battery located underneath the interior glove compartment went dead and the car was inoperable. I called Infinity and they would not help me. There was no information relating to this small battery either on internet or Infinity website. I finally had to have a friend drive me to the Coconut Creek Infinity service where they could not give me information but could repair only. The seatbelt on both driver and passenger continually lock up causing undo constriction and stress on eithr passenger. The moonroof electrical retractable interior lining which I have never used maybe 2 times since purchased bunched up two days ago and I cannot get it to close properly. The 2018 Infinity QX30 was purchased December 22, 2020. The warranty is 50,000 miles or 4 years. I have 53,000 miles and Infinity will not honor fixing the moonroof. Many Infinity owners have reported the same moonroof problem on this 2018 Infinity QX30 and because it was in the 1000's it should be a recall for this make/model.
Corrective Action:
The auxiliary battery located underneath the interior glove compartment went dead and the car was inoperable. I called Infinity and they would not help me. There was no information relating to this small battery either on internet or Infinity website. I finally had to have a friend drive me to the Coconut Creek Infinity service where they could not give me information but could repair only. The seatbelt on both driver and passenger continually lock up causing undo constriction and stress on eithr passenger. The moonroof electrical retractable interior lining which I have never used maybe 2 times since purchased bunched up two days ago and I cannot get it to close properly. The 2018 Infinity QX30 was purchased December 22, 2020. The warranty is 50,000 miles or 4 years. I have 53,000 miles and Infinity will not honor fixing the moonroof. Many Infinity owners have reported the same moonroof problem on this 2018 Infinity QX30 and because it was in the 1000's it should be a recall for this make/model.
Additional Notes:
The auxiliary battery located underneath the interior glove compartment went dead and the car was inoperable. I called Infinity and they would not help me. There was no information relating to this small battery either on internet or Infinity website. I finally had to have a friend drive me to the Coconut Creek Infinity service where they could not give me information but could repair only. The seatbelt on both driver and passenger continually lock up causing undo constriction and stress on eithr passenger. The moonroof electrical retractable interior lining which I have never used maybe 2 times since purchased bunched up two days ago and I cannot get it to close properly. The 2018 Infinity QX30 was purchased December 22, 2020. The warranty is 50,000 miles or 4 years. I have 53,000 miles and Infinity will not honor fixing the moonroof. Many Infinity owners have reported the same moonroof problem on this 2018 Infinity QX30 and because it was in the 1000's it should be a recall for this make/model.
Mfg Campaign: 11534412
Recall Date: Jul 25, 2023
Nissan North America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The auxiliary battery located underneath the interior glove compartment went dead and the car was inoperable. I called Infinity and they would not help me. There was no information relating to this small battery either on internet or Infinity website. I finally had to have a friend drive me to the Coconut Creek Infinity service where they could not give me information but could repair only. The seatbelt on both driver and passenger continually lock up causing undo constriction and stress on eithr passenger. The moonroof electrical retractable interior lining which I have never used maybe 2 times since purchased bunched up two days ago and I cannot get it to close properly. The 2018 Infinity QX30 was purchased December 22, 2020. The warranty is 50,000 miles or 4 years. I have 53,000 miles and Infinity will not honor fixing the moonroof. Many Infinity owners have reported the same moonroof problem on this 2018 Infinity QX30 and because it was in the 1000's it should be a recall for this make/model.
Corrective Action:
The auxiliary battery located underneath the interior glove compartment went dead and the car was inoperable. I called Infinity and they would not help me. There was no information relating to this small battery either on internet or Infinity website. I finally had to have a friend drive me to the Coconut Creek Infinity service where they could not give me information but could repair only. The seatbelt on both driver and passenger continually lock up causing undo constriction and stress on eithr passenger. The moonroof electrical retractable interior lining which I have never used maybe 2 times since purchased bunched up two days ago and I cannot get it to close properly. The 2018 Infinity QX30 was purchased December 22, 2020. The warranty is 50,000 miles or 4 years. I have 53,000 miles and Infinity will not honor fixing the moonroof. Many Infinity owners have reported the same moonroof problem on this 2018 Infinity QX30 and because it was in the 1000's it should be a recall for this make/model.
Additional Notes:
The auxiliary battery located underneath the interior glove compartment went dead and the car was inoperable. I called Infinity and they would not help me. There was no information relating to this small battery either on internet or Infinity website. I finally had to have a friend drive me to the Coconut Creek Infinity service where they could not give me information but could repair only. The seatbelt on both driver and passenger continually lock up causing undo constriction and stress on eithr passenger. The moonroof electrical retractable interior lining which I have never used maybe 2 times since purchased bunched up two days ago and I cannot get it to close properly. The 2018 Infinity QX30 was purchased December 22, 2020. The warranty is 50,000 miles or 4 years. I have 53,000 miles and Infinity will not honor fixing the moonroof. Many Infinity owners have reported the same moonroof problem on this 2018 Infinity QX30 and because it was in the 1000's it should be a recall for this make/model.
Mfg Campaign: 11534412
Recall Date: Jul 25, 2023
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle, with low mileage and no accidents, has had a few engine-related issues over the last few months. Recently, I went to turn it on, and many components of the car wouldn't work (no parking, power steering, engine issues, seats won't move, etc.). I live in a very dangerous city, and my car not working has placed me in a dangerous concern for my well-being. I took it to certified Infiniti dealer who said that the entire electrical harness has been damaged, rendering the vehicle a safety hazard, and quoted me $19,000 in repairs. Infiniti corporate refused to assist in repairing the damage that many people have reported having in this specific Infiniti model.
Corrective Action:
The vehicle, with low mileage and no accidents, has had a few engine-related issues over the last few months. Recently, I went to turn it on, and many components of the car wouldn't work (no parking, power steering, engine issues, seats won't move, etc.). I live in a very dangerous city, and my car not working has placed me in a dangerous concern for my well-being. I took it to certified Infiniti dealer who said that the entire electrical harness has been damaged, rendering the vehicle a safety hazard, and quoted me $19,000 in repairs. Infiniti corporate refused to assist in repairing the damage that many people have reported having in this specific Infiniti model.
Additional Notes:
The vehicle, with low mileage and no accidents, has had a few engine-related issues over the last few months. Recently, I went to turn it on, and many components of the car wouldn't work (no parking, power steering, engine issues, seats won't move, etc.). I live in a very dangerous city, and my car not working has placed me in a dangerous concern for my well-being. I took it to certified Infiniti dealer who said that the entire electrical harness has been damaged, rendering the vehicle a safety hazard, and quoted me $19,000 in repairs. Infiniti corporate refused to assist in repairing the damage that many people have reported having in this specific Infiniti model.
Mfg Campaign: 11529022
Recall Date: Jun 26, 2023
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
The vehicle, with low mileage and no accidents, has had a few engine-related issues over the last few months. Recently, I went to turn it on, and many components of the car wouldn't work (no parking, power steering, engine issues, seats won't move, etc.). I live in a very dangerous city, and my car not working has placed me in a dangerous concern for my well-being. I took it to certified Infiniti dealer who said that the entire electrical harness has been damaged, rendering the vehicle a safety hazard, and quoted me $19,000 in repairs. Infiniti corporate refused to assist in repairing the damage that many people have reported having in this specific Infiniti model.
Corrective Action:
The vehicle, with low mileage and no accidents, has had a few engine-related issues over the last few months. Recently, I went to turn it on, and many components of the car wouldn't work (no parking, power steering, engine issues, seats won't move, etc.). I live in a very dangerous city, and my car not working has placed me in a dangerous concern for my well-being. I took it to certified Infiniti dealer who said that the entire electrical harness has been damaged, rendering the vehicle a safety hazard, and quoted me $19,000 in repairs. Infiniti corporate refused to assist in repairing the damage that many people have reported having in this specific Infiniti model.
Additional Notes:
The vehicle, with low mileage and no accidents, has had a few engine-related issues over the last few months. Recently, I went to turn it on, and many components of the car wouldn't work (no parking, power steering, engine issues, seats won't move, etc.). I live in a very dangerous city, and my car not working has placed me in a dangerous concern for my well-being. I took it to certified Infiniti dealer who said that the entire electrical harness has been damaged, rendering the vehicle a safety hazard, and quoted me $19,000 in repairs. Infiniti corporate refused to assist in repairing the damage that many people have reported having in this specific Infiniti model.
Mfg Campaign: 11529022
Recall Date: Jun 26, 2023
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle, with low mileage and no accidents, has had a few engine-related issues over the last few months. Recently, I went to turn it on, and many components of the car wouldn't work (no parking, power steering, engine issues, seats won't move, etc.). I live in a very dangerous city, and my car not working has placed me in a dangerous concern for my well-being. I took it to certified Infiniti dealer who said that the entire electrical harness has been damaged, rendering the vehicle a safety hazard, and quoted me $19,000 in repairs. Infiniti corporate refused to assist in repairing the damage that many people have reported having in this specific Infiniti model.
Corrective Action:
The vehicle, with low mileage and no accidents, has had a few engine-related issues over the last few months. Recently, I went to turn it on, and many components of the car wouldn't work (no parking, power steering, engine issues, seats won't move, etc.). I live in a very dangerous city, and my car not working has placed me in a dangerous concern for my well-being. I took it to certified Infiniti dealer who said that the entire electrical harness has been damaged, rendering the vehicle a safety hazard, and quoted me $19,000 in repairs. Infiniti corporate refused to assist in repairing the damage that many people have reported having in this specific Infiniti model.
Additional Notes:
The vehicle, with low mileage and no accidents, has had a few engine-related issues over the last few months. Recently, I went to turn it on, and many components of the car wouldn't work (no parking, power steering, engine issues, seats won't move, etc.). I live in a very dangerous city, and my car not working has placed me in a dangerous concern for my well-being. I took it to certified Infiniti dealer who said that the entire electrical harness has been damaged, rendering the vehicle a safety hazard, and quoted me $19,000 in repairs. Infiniti corporate refused to assist in repairing the damage that many people have reported having in this specific Infiniti model.
Mfg Campaign: 11529022
Recall Date: Jun 26, 2023
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
A variety of dashboard lights illuminated including engine light, ABS, emergency brake failure message etc. Vehicle drove as if power steering had failed. When I brought the car in to the Dealer I was told that the vehicle displayed codes for two concerns: 1) air quality sensor and 2) all 4 wheel speed sensors. The wheel speed sensors had previously been replaced in 2019 while the car was still under warranty. Current estimate for the repair was over $3200. Ultimately, Infiniti corporate paid for the current repair stating these items were “under warranty’ from previous repair. This is the SECOND REPAIR for 4 out of 5 sensors.These failures are red-flagged in the repair estimate as “critical concerns“ by Infiniti service. For context, this is a well-maintained vehicle with under 10,000 miles on it. I am the original owner. My concern is that the underlying cause/s of these failures are not addressed and this will happen again and compromise my safety. My vehicle already has two strikes against it as far as Florida Lemon Law is concerned. This situation feels like a vehicle safety recall waiting to happen.
Corrective Action:
A variety of dashboard lights illuminated including engine light, ABS, emergency brake failure message etc. Vehicle drove as if power steering had failed. When I brought the car in to the Dealer I was told that the vehicle displayed codes for two concerns: 1) air quality sensor and 2) all 4 wheel speed sensors. The wheel speed sensors had previously been replaced in 2019 while the car was still under warranty. Current estimate for the repair was over $3200. Ultimately, Infiniti corporate paid for the current repair stating these items were “under warranty’ from previous repair. This is the SECOND REPAIR for 4 out of 5 sensors.These failures are red-flagged in the repair estimate as “critical concerns“ by Infiniti service. For context, this is a well-maintained vehicle with under 10,000 miles on it. I am the original owner. My concern is that the underlying cause/s of these failures are not addressed and this will happen again and compromise my safety. My vehicle already has two strikes against it as far as Florida Lemon Law is concerned. This situation feels like a vehicle safety recall waiting to happen.
Additional Notes:
A variety of dashboard lights illuminated including engine light, ABS, emergency brake failure message etc. Vehicle drove as if power steering had failed. When I brought the car in to the Dealer I was told that the vehicle displayed codes for two concerns: 1) air quality sensor and 2) all 4 wheel speed sensors. The wheel speed sensors had previously been replaced in 2019 while the car was still under warranty. Current estimate for the repair was over $3200. Ultimately, Infiniti corporate paid for the current repair stating these items were “under warranty’ from previous repair. This is the SECOND REPAIR for 4 out of 5 sensors.These failures are red-flagged in the repair estimate as “critical concerns“ by Infiniti service. For context, this is a well-maintained vehicle with under 10,000 miles on it. I am the original owner. My concern is that the underlying cause/s of these failures are not addressed and this will happen again and compromise my safety. My vehicle already has two strikes against it as far as Florida Lemon Law is concerned. This situation feels like a vehicle safety recall waiting to happen.
Mfg Campaign: 11462066
Recall Date: Apr 25, 2022
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
A variety of dashboard lights illuminated including engine light, ABS, emergency brake failure message etc. Vehicle drove as if power steering had failed. When I brought the car in to the Dealer I was told that the vehicle displayed codes for two concerns: 1) air quality sensor and 2) all 4 wheel speed sensors. The wheel speed sensors had previously been replaced in 2019 while the car was still under warranty. Current estimate for the repair was over $3200. Ultimately, Infiniti corporate paid for the current repair stating these items were “under warranty’ from previous repair. This is the SECOND REPAIR for 4 out of 5 sensors.These failures are red-flagged in the repair estimate as “critical concerns“ by Infiniti service. For context, this is a well-maintained vehicle with under 10,000 miles on it. I am the original owner. My concern is that the underlying cause/s of these failures are not addressed and this will happen again and compromise my safety. My vehicle already has two strikes against it as far as Florida Lemon Law is concerned. This situation feels like a vehicle safety recall waiting to happen.
Corrective Action:
A variety of dashboard lights illuminated including engine light, ABS, emergency brake failure message etc. Vehicle drove as if power steering had failed. When I brought the car in to the Dealer I was told that the vehicle displayed codes for two concerns: 1) air quality sensor and 2) all 4 wheel speed sensors. The wheel speed sensors had previously been replaced in 2019 while the car was still under warranty. Current estimate for the repair was over $3200. Ultimately, Infiniti corporate paid for the current repair stating these items were “under warranty’ from previous repair. This is the SECOND REPAIR for 4 out of 5 sensors.These failures are red-flagged in the repair estimate as “critical concerns“ by Infiniti service. For context, this is a well-maintained vehicle with under 10,000 miles on it. I am the original owner. My concern is that the underlying cause/s of these failures are not addressed and this will happen again and compromise my safety. My vehicle already has two strikes against it as far as Florida Lemon Law is concerned. This situation feels like a vehicle safety recall waiting to happen.
Additional Notes:
A variety of dashboard lights illuminated including engine light, ABS, emergency brake failure message etc. Vehicle drove as if power steering had failed. When I brought the car in to the Dealer I was told that the vehicle displayed codes for two concerns: 1) air quality sensor and 2) all 4 wheel speed sensors. The wheel speed sensors had previously been replaced in 2019 while the car was still under warranty. Current estimate for the repair was over $3200. Ultimately, Infiniti corporate paid for the current repair stating these items were “under warranty’ from previous repair. This is the SECOND REPAIR for 4 out of 5 sensors.These failures are red-flagged in the repair estimate as “critical concerns“ by Infiniti service. For context, this is a well-maintained vehicle with under 10,000 miles on it. I am the original owner. My concern is that the underlying cause/s of these failures are not addressed and this will happen again and compromise my safety. My vehicle already has two strikes against it as far as Florida Lemon Law is concerned. This situation feels like a vehicle safety recall waiting to happen.
Mfg Campaign: 11462066
Recall Date: Apr 25, 2022
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
A variety of dashboard lights illuminated including engine light, ABS, emergency brake failure message etc. Vehicle drove as if power steering had failed. When I brought the car in to the Dealer I was told that the vehicle displayed codes for two concerns: 1) air quality sensor and 2) all 4 wheel speed sensors. The wheel speed sensors had previously been replaced in 2019 while the car was still under warranty. Current estimate for the repair was over $3200. Ultimately, Infiniti corporate paid for the current repair stating these items were “under warranty’ from previous repair. This is the SECOND REPAIR for 4 out of 5 sensors.These failures are red-flagged in the repair estimate as “critical concerns“ by Infiniti service. For context, this is a well-maintained vehicle with under 10,000 miles on it. I am the original owner. My concern is that the underlying cause/s of these failures are not addressed and this will happen again and compromise my safety. My vehicle already has two strikes against it as far as Florida Lemon Law is concerned. This situation feels like a vehicle safety recall waiting to happen.
Corrective Action:
A variety of dashboard lights illuminated including engine light, ABS, emergency brake failure message etc. Vehicle drove as if power steering had failed. When I brought the car in to the Dealer I was told that the vehicle displayed codes for two concerns: 1) air quality sensor and 2) all 4 wheel speed sensors. The wheel speed sensors had previously been replaced in 2019 while the car was still under warranty. Current estimate for the repair was over $3200. Ultimately, Infiniti corporate paid for the current repair stating these items were “under warranty’ from previous repair. This is the SECOND REPAIR for 4 out of 5 sensors.These failures are red-flagged in the repair estimate as “critical concerns“ by Infiniti service. For context, this is a well-maintained vehicle with under 10,000 miles on it. I am the original owner. My concern is that the underlying cause/s of these failures are not addressed and this will happen again and compromise my safety. My vehicle already has two strikes against it as far as Florida Lemon Law is concerned. This situation feels like a vehicle safety recall waiting to happen.
Additional Notes:
A variety of dashboard lights illuminated including engine light, ABS, emergency brake failure message etc. Vehicle drove as if power steering had failed. When I brought the car in to the Dealer I was told that the vehicle displayed codes for two concerns: 1) air quality sensor and 2) all 4 wheel speed sensors. The wheel speed sensors had previously been replaced in 2019 while the car was still under warranty. Current estimate for the repair was over $3200. Ultimately, Infiniti corporate paid for the current repair stating these items were “under warranty’ from previous repair. This is the SECOND REPAIR for 4 out of 5 sensors.These failures are red-flagged in the repair estimate as “critical concerns“ by Infiniti service. For context, this is a well-maintained vehicle with under 10,000 miles on it. I am the original owner. My concern is that the underlying cause/s of these failures are not addressed and this will happen again and compromise my safety. My vehicle already has two strikes against it as far as Florida Lemon Law is concerned. This situation feels like a vehicle safety recall waiting to happen.
Mfg Campaign: 11462066
Recall Date: Apr 25, 2022
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 INFINITI QX30. THE CONTACT STATED THAT AT START-UP, THE CONTACT HEARD AN ABNORMAL POPPING SOUND WHILE TURNING THE STEERING WHEEL. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. ADDITIONALLY, SEVERAL FEATURES ON THE STEERING WHEEL FAILED TO OPERATE AS NEEDED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 INFINITI QX30. THE CONTACT STATED THAT AT START-UP, THE CONTACT HEARD AN ABNORMAL POPPING SOUND WHILE TURNING THE STEERING WHEEL. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. ADDITIONALLY, SEVERAL FEATURES ON THE STEERING WHEEL FAILED TO OPERATE AS NEEDED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 INFINITI QX30. THE CONTACT STATED THAT AT START-UP, THE CONTACT HEARD AN ABNORMAL POPPING SOUND WHILE TURNING THE STEERING WHEEL. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. ADDITIONALLY, SEVERAL FEATURES ON THE STEERING WHEEL FAILED TO OPERATE AS NEEDED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Mfg Campaign: 11412908
Recall Date: Apr 19, 2021
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2018 INFINITI QX30. THE CONTACT STATED THAT AT START-UP, THE CONTACT HEARD AN ABNORMAL POPPING SOUND WHILE TURNING THE STEERING WHEEL. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. ADDITIONALLY, SEVERAL FEATURES ON THE STEERING WHEEL FAILED TO OPERATE AS NEEDED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 INFINITI QX30. THE CONTACT STATED THAT AT START-UP, THE CONTACT HEARD AN ABNORMAL POPPING SOUND WHILE TURNING THE STEERING WHEEL. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. ADDITIONALLY, SEVERAL FEATURES ON THE STEERING WHEEL FAILED TO OPERATE AS NEEDED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 INFINITI QX30. THE CONTACT STATED THAT AT START-UP, THE CONTACT HEARD AN ABNORMAL POPPING SOUND WHILE TURNING THE STEERING WHEEL. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. ADDITIONALLY, SEVERAL FEATURES ON THE STEERING WHEEL FAILED TO OPERATE AS NEEDED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Mfg Campaign: 11412908
Recall Date: Apr 19, 2021
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHILE DRIVING VEHICLE THERE IS A SUDDEN LOST OF ENGINE POWER AND VEHICLE WILL NOT ACCELERATE. SEVERAL WARNING INDICATORS COME UP ON THE DASH. WARNINGS ARE 'EMERGENCY BRAKE INOPERATIVE', 'TRACTION CONTROL INOPERATIVE, SEE OWNERS MANUAL', 'ICC INOPERATIVE. I'M GETTING ENGINE CODE P2128 'ACCELERATOR PEDAL POSITION SENSOR'. THE CAR IS NOT SAFE TO DRIVE. DEALER CANNOT/WILL NOT REPAIR THE PROBLEM.
Corrective Action:
WHILE DRIVING VEHICLE THERE IS A SUDDEN LOST OF ENGINE POWER AND VEHICLE WILL NOT ACCELERATE. SEVERAL WARNING INDICATORS COME UP ON THE DASH. WARNINGS ARE 'EMERGENCY BRAKE INOPERATIVE', 'TRACTION CONTROL INOPERATIVE, SEE OWNERS MANUAL', 'ICC INOPERATIVE. I'M GETTING ENGINE CODE P2128 'ACCELERATOR PEDAL POSITION SENSOR'. THE CAR IS NOT SAFE TO DRIVE. DEALER CANNOT/WILL NOT REPAIR THE PROBLEM.
Additional Notes:
WHILE DRIVING VEHICLE THERE IS A SUDDEN LOST OF ENGINE POWER AND VEHICLE WILL NOT ACCELERATE. SEVERAL WARNING INDICATORS COME UP ON THE DASH. WARNINGS ARE 'EMERGENCY BRAKE INOPERATIVE', 'TRACTION CONTROL INOPERATIVE, SEE OWNERS MANUAL', 'ICC INOPERATIVE. I'M GETTING ENGINE CODE P2128 'ACCELERATOR PEDAL POSITION SENSOR'. THE CAR IS NOT SAFE TO DRIVE. DEALER CANNOT/WILL NOT REPAIR THE PROBLEM.
Mfg Campaign: 11372409
Recall Date: Oct 30, 2020
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN I TURN MY CAR OFF THE RADIO IS STAYING ON AND IF I DON'T CRANK IT EVERY 6-8 HOURS THE BATTERY GOES COMPLETELY DEAD AND I HAVE TO RECHARGE IT
Corrective Action:
WHEN I TURN MY CAR OFF THE RADIO IS STAYING ON AND IF I DON'T CRANK IT EVERY 6-8 HOURS THE BATTERY GOES COMPLETELY DEAD AND I HAVE TO RECHARGE IT
Additional Notes:
WHEN I TURN MY CAR OFF THE RADIO IS STAYING ON AND IF I DON'T CRANK IT EVERY 6-8 HOURS THE BATTERY GOES COMPLETELY DEAD AND I HAVE TO RECHARGE IT
Mfg Campaign: 11311498
Recall Date: Feb 25, 2020
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN I TURN MY CAR OFF THE RADIO IS STAYING ON AND IF I DON'T CRANK IT EVERY 6-8 HOURS THE BATTERY GOES COMPLETELY DEAD AND I HAVE TO RECHARGE IT
Corrective Action:
WHEN I TURN MY CAR OFF THE RADIO IS STAYING ON AND IF I DON'T CRANK IT EVERY 6-8 HOURS THE BATTERY GOES COMPLETELY DEAD AND I HAVE TO RECHARGE IT
Additional Notes:
WHEN I TURN MY CAR OFF THE RADIO IS STAYING ON AND IF I DON'T CRANK IT EVERY 6-8 HOURS THE BATTERY GOES COMPLETELY DEAD AND I HAVE TO RECHARGE IT
Mfg Campaign: 11311498
Recall Date: Feb 25, 2020
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 INFINITI QX30. THE CONTACT STATED THAT THE INSTRUMENT PANEL SCREEN BLACKED OUT. THE FAILURE OCCURRED EVERY TIME THE ENGINE WAS STARTED. THE FAILURE EVEN AFFECTED THE BACK UP CAMERA SCREEN. WHEN ATTEMPTING TO REVERSE, THE SCREEN BLACKED OUT AND THEN RETURNED TO NORMAL. THE FAILURE OCCURRED OFTEN. THE VEHICLE WAS TAKEN TO INFINITI OF MASSAPEQUA (4450 SUNRISE HWY, MASSAPEQUA, NY 11758, (516) 797-5200) IT WAS DIAGNOSED THAT AN UPDATE TO THE SCREEN AND CAMERA WAS NEEDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE LATER RECURRED. THE VEHICLE WAS REPAIRED AGAIN, WHICH LED TO ADDITIONAL FAILURES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 6,100.
Corrective Action:
TL* THE CONTACT OWNS A 2018 INFINITI QX30. THE CONTACT STATED THAT THE INSTRUMENT PANEL SCREEN BLACKED OUT. THE FAILURE OCCURRED EVERY TIME THE ENGINE WAS STARTED. THE FAILURE EVEN AFFECTED THE BACK UP CAMERA SCREEN. WHEN ATTEMPTING TO REVERSE, THE SCREEN BLACKED OUT AND THEN RETURNED TO NORMAL. THE FAILURE OCCURRED OFTEN. THE VEHICLE WAS TAKEN TO INFINITI OF MASSAPEQUA (4450 SUNRISE HWY, MASSAPEQUA, NY 11758, (516) 797-5200) IT WAS DIAGNOSED THAT AN UPDATE TO THE SCREEN AND CAMERA WAS NEEDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE LATER RECURRED. THE VEHICLE WAS REPAIRED AGAIN, WHICH LED TO ADDITIONAL FAILURES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 6,100.
Additional Notes:
TL* THE CONTACT OWNS A 2018 INFINITI QX30. THE CONTACT STATED THAT THE INSTRUMENT PANEL SCREEN BLACKED OUT. THE FAILURE OCCURRED EVERY TIME THE ENGINE WAS STARTED. THE FAILURE EVEN AFFECTED THE BACK UP CAMERA SCREEN. WHEN ATTEMPTING TO REVERSE, THE SCREEN BLACKED OUT AND THEN RETURNED TO NORMAL. THE FAILURE OCCURRED OFTEN. THE VEHICLE WAS TAKEN TO INFINITI OF MASSAPEQUA (4450 SUNRISE HWY, MASSAPEQUA, NY 11758, (516) 797-5200) IT WAS DIAGNOSED THAT AN UPDATE TO THE SCREEN AND CAMERA WAS NEEDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE LATER RECURRED. THE VEHICLE WAS REPAIRED AGAIN, WHICH LED TO ADDITIONAL FAILURES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 6,100.
Mfg Campaign: 11204959
Recall Date: May 1, 2019
Nissan North America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
PURCHASED THE CAR BRAND NEW TWO MONTHS AGO. DISCOVERED THE LEFT HATCH HARNESS COVER IS CRUSHED. WAS TOLD BY INFINITI REGIONAL MANAGER EVERYTHING ELECTRICAL IS RUN THOROUGH THAT HARNESS AND EVERY TIME THE HATCH IS OPENED AND CLOSED THE WIRING IS GETTING PINCHED. ALREADY HAVE HAD THE CAR TO THE DEALERSHIP FOR BLACK BACKUP SCREEN, AUDIO PROBLEMS, LIGHTS NOT TURNING OFF, RADIO NOT SHUTTING OFF AFTER CAR IS TURNED OFF AND DOOR IS OPENED. WAS TOLD THAT WAS A SOFTWARE PROBLEM AND THAT THE SOFTWARE HAS BEEN UPDATED. INFINITI WON'T REPLACE THE WIRING SINCE NOTHING MAJOR HAS HAPPENED "YET." VERY CONCERNED ABOUT DRIVING THE CAR AND SOMETHING HAPPENING TO THE WIRING SINCE I KNOW IT IS BEING COMPROMISED. CONCERNED ABOUT EVERYTHING FROM A VEHICLE FIRE TO LIGHTING AND SYSTEM CONTROL PROBLEMS.
Corrective Action:
PURCHASED THE CAR BRAND NEW TWO MONTHS AGO. DISCOVERED THE LEFT HATCH HARNESS COVER IS CRUSHED. WAS TOLD BY INFINITI REGIONAL MANAGER EVERYTHING ELECTRICAL IS RUN THOROUGH THAT HARNESS AND EVERY TIME THE HATCH IS OPENED AND CLOSED THE WIRING IS GETTING PINCHED. ALREADY HAVE HAD THE CAR TO THE DEALERSHIP FOR BLACK BACKUP SCREEN, AUDIO PROBLEMS, LIGHTS NOT TURNING OFF, RADIO NOT SHUTTING OFF AFTER CAR IS TURNED OFF AND DOOR IS OPENED. WAS TOLD THAT WAS A SOFTWARE PROBLEM AND THAT THE SOFTWARE HAS BEEN UPDATED. INFINITI WON'T REPLACE THE WIRING SINCE NOTHING MAJOR HAS HAPPENED "YET." VERY CONCERNED ABOUT DRIVING THE CAR AND SOMETHING HAPPENING TO THE WIRING SINCE I KNOW IT IS BEING COMPROMISED. CONCERNED ABOUT EVERYTHING FROM A VEHICLE FIRE TO LIGHTING AND SYSTEM CONTROL PROBLEMS.
Additional Notes:
PURCHASED THE CAR BRAND NEW TWO MONTHS AGO. DISCOVERED THE LEFT HATCH HARNESS COVER IS CRUSHED. WAS TOLD BY INFINITI REGIONAL MANAGER EVERYTHING ELECTRICAL IS RUN THOROUGH THAT HARNESS AND EVERY TIME THE HATCH IS OPENED AND CLOSED THE WIRING IS GETTING PINCHED. ALREADY HAVE HAD THE CAR TO THE DEALERSHIP FOR BLACK BACKUP SCREEN, AUDIO PROBLEMS, LIGHTS NOT TURNING OFF, RADIO NOT SHUTTING OFF AFTER CAR IS TURNED OFF AND DOOR IS OPENED. WAS TOLD THAT WAS A SOFTWARE PROBLEM AND THAT THE SOFTWARE HAS BEEN UPDATED. INFINITI WON'T REPLACE THE WIRING SINCE NOTHING MAJOR HAS HAPPENED "YET." VERY CONCERNED ABOUT DRIVING THE CAR AND SOMETHING HAPPENING TO THE WIRING SINCE I KNOW IT IS BEING COMPROMISED. CONCERNED ABOUT EVERYTHING FROM A VEHICLE FIRE TO LIGHTING AND SYSTEM CONTROL PROBLEMS.
Mfg Campaign: 11123544
Recall Date: Aug 30, 2018
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PURCHASED THE CAR BRAND NEW TWO MONTHS AGO. DISCOVERED THE LEFT HATCH HARNESS COVER IS CRUSHED. WAS TOLD BY INFINITI REGIONAL MANAGER EVERYTHING ELECTRICAL IS RUN THOROUGH THAT HARNESS AND EVERY TIME THE HATCH IS OPENED AND CLOSED THE WIRING IS GETTING PINCHED. ALREADY HAVE HAD THE CAR TO THE DEALERSHIP FOR BLACK BACKUP SCREEN, AUDIO PROBLEMS, LIGHTS NOT TURNING OFF, RADIO NOT SHUTTING OFF AFTER CAR IS TURNED OFF AND DOOR IS OPENED. WAS TOLD THAT WAS A SOFTWARE PROBLEM AND THAT THE SOFTWARE HAS BEEN UPDATED. INFINITI WON'T REPLACE THE WIRING SINCE NOTHING MAJOR HAS HAPPENED "YET." VERY CONCERNED ABOUT DRIVING THE CAR AND SOMETHING HAPPENING TO THE WIRING SINCE I KNOW IT IS BEING COMPROMISED. CONCERNED ABOUT EVERYTHING FROM A VEHICLE FIRE TO LIGHTING AND SYSTEM CONTROL PROBLEMS.
Corrective Action:
PURCHASED THE CAR BRAND NEW TWO MONTHS AGO. DISCOVERED THE LEFT HATCH HARNESS COVER IS CRUSHED. WAS TOLD BY INFINITI REGIONAL MANAGER EVERYTHING ELECTRICAL IS RUN THOROUGH THAT HARNESS AND EVERY TIME THE HATCH IS OPENED AND CLOSED THE WIRING IS GETTING PINCHED. ALREADY HAVE HAD THE CAR TO THE DEALERSHIP FOR BLACK BACKUP SCREEN, AUDIO PROBLEMS, LIGHTS NOT TURNING OFF, RADIO NOT SHUTTING OFF AFTER CAR IS TURNED OFF AND DOOR IS OPENED. WAS TOLD THAT WAS A SOFTWARE PROBLEM AND THAT THE SOFTWARE HAS BEEN UPDATED. INFINITI WON'T REPLACE THE WIRING SINCE NOTHING MAJOR HAS HAPPENED "YET." VERY CONCERNED ABOUT DRIVING THE CAR AND SOMETHING HAPPENING TO THE WIRING SINCE I KNOW IT IS BEING COMPROMISED. CONCERNED ABOUT EVERYTHING FROM A VEHICLE FIRE TO LIGHTING AND SYSTEM CONTROL PROBLEMS.
Additional Notes:
PURCHASED THE CAR BRAND NEW TWO MONTHS AGO. DISCOVERED THE LEFT HATCH HARNESS COVER IS CRUSHED. WAS TOLD BY INFINITI REGIONAL MANAGER EVERYTHING ELECTRICAL IS RUN THOROUGH THAT HARNESS AND EVERY TIME THE HATCH IS OPENED AND CLOSED THE WIRING IS GETTING PINCHED. ALREADY HAVE HAD THE CAR TO THE DEALERSHIP FOR BLACK BACKUP SCREEN, AUDIO PROBLEMS, LIGHTS NOT TURNING OFF, RADIO NOT SHUTTING OFF AFTER CAR IS TURNED OFF AND DOOR IS OPENED. WAS TOLD THAT WAS A SOFTWARE PROBLEM AND THAT THE SOFTWARE HAS BEEN UPDATED. INFINITI WON'T REPLACE THE WIRING SINCE NOTHING MAJOR HAS HAPPENED "YET." VERY CONCERNED ABOUT DRIVING THE CAR AND SOMETHING HAPPENING TO THE WIRING SINCE I KNOW IT IS BEING COMPROMISED. CONCERNED ABOUT EVERYTHING FROM A VEHICLE FIRE TO LIGHTING AND SYSTEM CONTROL PROBLEMS.
Mfg Campaign: 11123544
Recall Date: Aug 30, 2018
Nissan North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
PURCHASED THE CAR BRAND NEW TWO MONTHS AGO. DISCOVERED THE LEFT HATCH HARNESS COVER IS CRUSHED. WAS TOLD BY INFINITI REGIONAL MANAGER EVERYTHING ELECTRICAL IS RUN THOROUGH THAT HARNESS AND EVERY TIME THE HATCH IS OPENED AND CLOSED THE WIRING IS GETTING PINCHED. ALREADY HAVE HAD THE CAR TO THE DEALERSHIP FOR BLACK BACKUP SCREEN, AUDIO PROBLEMS, LIGHTS NOT TURNING OFF, RADIO NOT SHUTTING OFF AFTER CAR IS TURNED OFF AND DOOR IS OPENED. WAS TOLD THAT WAS A SOFTWARE PROBLEM AND THAT THE SOFTWARE HAS BEEN UPDATED. INFINITI WON'T REPLACE THE WIRING SINCE NOTHING MAJOR HAS HAPPENED "YET." VERY CONCERNED ABOUT DRIVING THE CAR AND SOMETHING HAPPENING TO THE WIRING SINCE I KNOW IT IS BEING COMPROMISED. CONCERNED ABOUT EVERYTHING FROM A VEHICLE FIRE TO LIGHTING AND SYSTEM CONTROL PROBLEMS.
Corrective Action:
PURCHASED THE CAR BRAND NEW TWO MONTHS AGO. DISCOVERED THE LEFT HATCH HARNESS COVER IS CRUSHED. WAS TOLD BY INFINITI REGIONAL MANAGER EVERYTHING ELECTRICAL IS RUN THOROUGH THAT HARNESS AND EVERY TIME THE HATCH IS OPENED AND CLOSED THE WIRING IS GETTING PINCHED. ALREADY HAVE HAD THE CAR TO THE DEALERSHIP FOR BLACK BACKUP SCREEN, AUDIO PROBLEMS, LIGHTS NOT TURNING OFF, RADIO NOT SHUTTING OFF AFTER CAR IS TURNED OFF AND DOOR IS OPENED. WAS TOLD THAT WAS A SOFTWARE PROBLEM AND THAT THE SOFTWARE HAS BEEN UPDATED. INFINITI WON'T REPLACE THE WIRING SINCE NOTHING MAJOR HAS HAPPENED "YET." VERY CONCERNED ABOUT DRIVING THE CAR AND SOMETHING HAPPENING TO THE WIRING SINCE I KNOW IT IS BEING COMPROMISED. CONCERNED ABOUT EVERYTHING FROM A VEHICLE FIRE TO LIGHTING AND SYSTEM CONTROL PROBLEMS.
Additional Notes:
PURCHASED THE CAR BRAND NEW TWO MONTHS AGO. DISCOVERED THE LEFT HATCH HARNESS COVER IS CRUSHED. WAS TOLD BY INFINITI REGIONAL MANAGER EVERYTHING ELECTRICAL IS RUN THOROUGH THAT HARNESS AND EVERY TIME THE HATCH IS OPENED AND CLOSED THE WIRING IS GETTING PINCHED. ALREADY HAVE HAD THE CAR TO THE DEALERSHIP FOR BLACK BACKUP SCREEN, AUDIO PROBLEMS, LIGHTS NOT TURNING OFF, RADIO NOT SHUTTING OFF AFTER CAR IS TURNED OFF AND DOOR IS OPENED. WAS TOLD THAT WAS A SOFTWARE PROBLEM AND THAT THE SOFTWARE HAS BEEN UPDATED. INFINITI WON'T REPLACE THE WIRING SINCE NOTHING MAJOR HAS HAPPENED "YET." VERY CONCERNED ABOUT DRIVING THE CAR AND SOMETHING HAPPENING TO THE WIRING SINCE I KNOW IT IS BEING COMPROMISED. CONCERNED ABOUT EVERYTHING FROM A VEHICLE FIRE TO LIGHTING AND SYSTEM CONTROL PROBLEMS.
Mfg Campaign: 11123544
Recall Date: Aug 30, 2018
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SINCE TAKING DELIVERY OF THIS VEHICLE IN MID AUGUST, THE REAR PASSENGER DOOR LATCH AND HANDLE DO NOT WORK. THE HANDLE DOES NOT GO BACK IN WHEN LIFTED AND THE DOOR WILL NOT LATCH. ALSO, THE DRIVER'S DOOR WAS "NOT PUT TOGETHER PROPERLY," AS STATED BY THE DEALER (HARTE INFINITI) IN THE WORK ORDER. MORE SPECIFICALLY, THE ENTIRE RUBBER TRIM SEPARATED FROM THE DOOR, LEAVING IT DANGLING, THE DOOR TRIM SEPARATED FROM THE DOOR PANEL, AND THE WINDOW LEAVES A STICKY FILM WHEN OPENING IT. THE DEALER'S WORKMANSHIP IN ATTEMPTING TO REPAIR IT HAVE BEEN SHODDY AND SUBSTANDARD. THE INFERIOR QUALITY OF THE PRODUCT, WORKMANSHIP AND MATERIALS IN THIS VEHICLE ARE NOT WORTH THE COST. WHAT'S MORE OFFENSIVE AND ACCEPTABLE ARE THAT THE CORPORATE CONSUMER RELATIONS REPRESENTATIVE, THE DEALER, INCLUDING THE SALESMAN AND SERVICE MANAGER ARE IRRESPONSIBLE AND EVASIVE IN RESPONDING TO CALLS. THE VEHICLE WAS IN FOR REPAIRS FOR FIVE DAYS AND THE ONLY THING THEY DID WAS REPLACE THE WEATHERSTRIP AND LUBRICATE THE REAR DOOR HANDLE. THE DOOR HANDLE STILL DOES NOT WORK AND THE TRIM ON THE DOOR IS STILL SEPARATED FROM THE BODY OF THE DOOR, LEAVING GAPS. AS FAR AS I'M CONCERNED, THIS VEHICLE IS UNSAFE FOR THE ROAD. HOW WILL THESE DOORS PROTECT THE DRIVER AND PASSENGER UPON IMPACT IN AN ACCIDENT? ALSO, THIS IS NOT A SAFETY ISSUE, BUT THE PAINT ON THE FRONT BUMPER IS PEELING OFF. ALTHOUGH I LEASE THIS LEMON, MY WIFE AND I HAVE PREVIOUSLY PURCHASED TWO BRAND NEW FX35S WHICH GAVE US NO PROBLEMS, THE REASON WHY WE OPTED FOR THE QX30 FOR OUR DAUGHTER. WE NOW WHOLEHEARTEDLY REGRET OUR DECISION. THIS VEHICLE MAY NOT HAVE MECHANICAL PROBLEMS AS YET BUT THE DEFECTIVE DOORS ARE JUST AS CONCERNING AND FRUSTRATING, AND AS MUCH SAFETY AND RELIABILITY ISSUES. SHAME ON THE MANUFACTURER, INFINITI USA AND HARTE INFINITI FOR LEAVING US NO CHOICE BUT TO FILE A COMPLAINT WITH THE NHTSA.
Corrective Action:
SINCE TAKING DELIVERY OF THIS VEHICLE IN MID AUGUST, THE REAR PASSENGER DOOR LATCH AND HANDLE DO NOT WORK. THE HANDLE DOES NOT GO BACK IN WHEN LIFTED AND THE DOOR WILL NOT LATCH. ALSO, THE DRIVER'S DOOR WAS "NOT PUT TOGETHER PROPERLY," AS STATED BY THE DEALER (HARTE INFINITI) IN THE WORK ORDER. MORE SPECIFICALLY, THE ENTIRE RUBBER TRIM SEPARATED FROM THE DOOR, LEAVING IT DANGLING, THE DOOR TRIM SEPARATED FROM THE DOOR PANEL, AND THE WINDOW LEAVES A STICKY FILM WHEN OPENING IT. THE DEALER'S WORKMANSHIP IN ATTEMPTING TO REPAIR IT HAVE BEEN SHODDY AND SUBSTANDARD. THE INFERIOR QUALITY OF THE PRODUCT, WORKMANSHIP AND MATERIALS IN THIS VEHICLE ARE NOT WORTH THE COST. WHAT'S MORE OFFENSIVE AND ACCEPTABLE ARE THAT THE CORPORATE CONSUMER RELATIONS REPRESENTATIVE, THE DEALER, INCLUDING THE SALESMAN AND SERVICE MANAGER ARE IRRESPONSIBLE AND EVASIVE IN RESPONDING TO CALLS. THE VEHICLE WAS IN FOR REPAIRS FOR FIVE DAYS AND THE ONLY THING THEY DID WAS REPLACE THE WEATHERSTRIP AND LUBRICATE THE REAR DOOR HANDLE. THE DOOR HANDLE STILL DOES NOT WORK AND THE TRIM ON THE DOOR IS STILL SEPARATED FROM THE BODY OF THE DOOR, LEAVING GAPS. AS FAR AS I'M CONCERNED, THIS VEHICLE IS UNSAFE FOR THE ROAD. HOW WILL THESE DOORS PROTECT THE DRIVER AND PASSENGER UPON IMPACT IN AN ACCIDENT? ALSO, THIS IS NOT A SAFETY ISSUE, BUT THE PAINT ON THE FRONT BUMPER IS PEELING OFF. ALTHOUGH I LEASE THIS LEMON, MY WIFE AND I HAVE PREVIOUSLY PURCHASED TWO BRAND NEW FX35S WHICH GAVE US NO PROBLEMS, THE REASON WHY WE OPTED FOR THE QX30 FOR OUR DAUGHTER. WE NOW WHOLEHEARTEDLY REGRET OUR DECISION. THIS VEHICLE MAY NOT HAVE MECHANICAL PROBLEMS AS YET BUT THE DEFECTIVE DOORS ARE JUST AS CONCERNING AND FRUSTRATING, AND AS MUCH SAFETY AND RELIABILITY ISSUES. SHAME ON THE MANUFACTURER, INFINITI USA AND HARTE INFINITI FOR LEAVING US NO CHOICE BUT TO FILE A COMPLAINT WITH THE NHTSA.
Additional Notes:
SINCE TAKING DELIVERY OF THIS VEHICLE IN MID AUGUST, THE REAR PASSENGER DOOR LATCH AND HANDLE DO NOT WORK. THE HANDLE DOES NOT GO BACK IN WHEN LIFTED AND THE DOOR WILL NOT LATCH. ALSO, THE DRIVER'S DOOR WAS "NOT PUT TOGETHER PROPERLY," AS STATED BY THE DEALER (HARTE INFINITI) IN THE WORK ORDER. MORE SPECIFICALLY, THE ENTIRE RUBBER TRIM SEPARATED FROM THE DOOR, LEAVING IT DANGLING, THE DOOR TRIM SEPARATED FROM THE DOOR PANEL, AND THE WINDOW LEAVES A STICKY FILM WHEN OPENING IT. THE DEALER'S WORKMANSHIP IN ATTEMPTING TO REPAIR IT HAVE BEEN SHODDY AND SUBSTANDARD. THE INFERIOR QUALITY OF THE PRODUCT, WORKMANSHIP AND MATERIALS IN THIS VEHICLE ARE NOT WORTH THE COST. WHAT'S MORE OFFENSIVE AND ACCEPTABLE ARE THAT THE CORPORATE CONSUMER RELATIONS REPRESENTATIVE, THE DEALER, INCLUDING THE SALESMAN AND SERVICE MANAGER ARE IRRESPONSIBLE AND EVASIVE IN RESPONDING TO CALLS. THE VEHICLE WAS IN FOR REPAIRS FOR FIVE DAYS AND THE ONLY THING THEY DID WAS REPLACE THE WEATHERSTRIP AND LUBRICATE THE REAR DOOR HANDLE. THE DOOR HANDLE STILL DOES NOT WORK AND THE TRIM ON THE DOOR IS STILL SEPARATED FROM THE BODY OF THE DOOR, LEAVING GAPS. AS FAR AS I'M CONCERNED, THIS VEHICLE IS UNSAFE FOR THE ROAD. HOW WILL THESE DOORS PROTECT THE DRIVER AND PASSENGER UPON IMPACT IN AN ACCIDENT? ALSO, THIS IS NOT A SAFETY ISSUE, BUT THE PAINT ON THE FRONT BUMPER IS PEELING OFF. ALTHOUGH I LEASE THIS LEMON, MY WIFE AND I HAVE PREVIOUSLY PURCHASED TWO BRAND NEW FX35S WHICH GAVE US NO PROBLEMS, THE REASON WHY WE OPTED FOR THE QX30 FOR OUR DAUGHTER. WE NOW WHOLEHEARTEDLY REGRET OUR DECISION. THIS VEHICLE MAY NOT HAVE MECHANICAL PROBLEMS AS YET BUT THE DEFECTIVE DOORS ARE JUST AS CONCERNING AND FRUSTRATING, AND AS MUCH SAFETY AND RELIABILITY ISSUES. SHAME ON THE MANUFACTURER, INFINITI USA AND HARTE INFINITI FOR LEAVING US NO CHOICE BUT TO FILE A COMPLAINT WITH THE NHTSA.
Mfg Campaign: 11046645
Recall Date: Nov 16, 2017
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