Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 26, 2016
Consumer Complaints
34 ComplaintsNissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
AIR BAG WARNING LIGHT IS FLASHY AUTO SHOP STATES 400 TO FIX THE SWITCH THAT HAS COME UNPLUGGED
Corrective Action:
AIR BAG WARNING LIGHT IS FLASHY AUTO SHOP STATES 400 TO FIX THE SWITCH THAT HAS COME UNPLUGGED
Additional Notes:
AIR BAG WARNING LIGHT IS FLASHY AUTO SHOP STATES 400 TO FIX THE SWITCH THAT HAS COME UNPLUGGED
Mfg Campaign: 11331410
Recall Date: Jun 29, 2020
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AS I WAS LEAVING MY JOB'S PARKING LOT I STARTED MY VEHICLE AND PROCEEDED TO PUT MY QX60 IN REVERSE AND MY ENGINE REVED SO VERY VERY LOUD THAT IT SCARED ME TREMENDOUSLY. THE TRUCK TOOK OFF ON ITS OWN, WHILE TRYING TO STOP THE VEHICLE IT CONTINUED TO SPEED IN REVERSE UNTIL I HIT A BRICK WALL. THEN WITHOUT ME TOUCHING THE GEAR SHIFTER THE VEHICLE PROCEEDED TO GO FORWARD ON ITS OWN AND DIDN'T STOP UNTIL MY VEHICLE WENT INTO A RAVINE.
Corrective Action:
AS I WAS LEAVING MY JOB'S PARKING LOT I STARTED MY VEHICLE AND PROCEEDED TO PUT MY QX60 IN REVERSE AND MY ENGINE REVED SO VERY VERY LOUD THAT IT SCARED ME TREMENDOUSLY. THE TRUCK TOOK OFF ON ITS OWN, WHILE TRYING TO STOP THE VEHICLE IT CONTINUED TO SPEED IN REVERSE UNTIL I HIT A BRICK WALL. THEN WITHOUT ME TOUCHING THE GEAR SHIFTER THE VEHICLE PROCEEDED TO GO FORWARD ON ITS OWN AND DIDN'T STOP UNTIL MY VEHICLE WENT INTO A RAVINE.
Additional Notes:
AS I WAS LEAVING MY JOB'S PARKING LOT I STARTED MY VEHICLE AND PROCEEDED TO PUT MY QX60 IN REVERSE AND MY ENGINE REVED SO VERY VERY LOUD THAT IT SCARED ME TREMENDOUSLY. THE TRUCK TOOK OFF ON ITS OWN, WHILE TRYING TO STOP THE VEHICLE IT CONTINUED TO SPEED IN REVERSE UNTIL I HIT A BRICK WALL. THEN WITHOUT ME TOUCHING THE GEAR SHIFTER THE VEHICLE PROCEEDED TO GO FORWARD ON ITS OWN AND DIDN'T STOP UNTIL MY VEHICLE WENT INTO A RAVINE.
Mfg Campaign: 11323061
Recall Date: May 2, 2020
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
SIDE AIRBAG ON THE DRIVERS SEAT AND THE CEILING CURTAIN AIRBAGS ON THE 2ND AND 3RD ROW DEPLOYED WHILE I WAS DRIVING FOR REASON
Corrective Action:
SIDE AIRBAG ON THE DRIVERS SEAT AND THE CEILING CURTAIN AIRBAGS ON THE 2ND AND 3RD ROW DEPLOYED WHILE I WAS DRIVING FOR REASON
Additional Notes:
SIDE AIRBAG ON THE DRIVERS SEAT AND THE CEILING CURTAIN AIRBAGS ON THE 2ND AND 3RD ROW DEPLOYED WHILE I WAS DRIVING FOR REASON
Mfg Campaign: 11271104
Recall Date: Oct 25, 2019
Nissan North America, Inc.
Defect Description:
VISIBILITY
Potential Consequences:
TL* THE CONTACT OWNS A 2016 INFINITI QX60. THE CONTACT CALLED FROM THE BLUFFTON SOUTH CAROLINA FIRE DEPARTMENT. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE CRASHED INTO A DEER. MOMENTS LATER, FLAMES WERE PRESENT NEAR THE B POST ON THE DRIVER'S SIDE OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND DETERMINED THAT THE FLAMES WERE EITHER CAUSED BY THE WINDOW MOTOR OR THE SIDE AIR BAGS. THE DRIVER SUSTAINED A LEFT SHOULDER INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WERE UNKNOWN. *LN *DT*DT*DT*JB*JB*DT*JB*DT *TR*DT*JB*DT
Corrective Action:
TL* THE CONTACT OWNS A 2016 INFINITI QX60. THE CONTACT CALLED FROM THE BLUFFTON SOUTH CAROLINA FIRE DEPARTMENT. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE CRASHED INTO A DEER. MOMENTS LATER, FLAMES WERE PRESENT NEAR THE B POST ON THE DRIVER'S SIDE OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND DETERMINED THAT THE FLAMES WERE EITHER CAUSED BY THE WINDOW MOTOR OR THE SIDE AIR BAGS. THE DRIVER SUSTAINED A LEFT SHOULDER INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WERE UNKNOWN. *LN *DT*DT*DT*JB*JB*DT*JB*DT *TR*DT*JB*DT
Additional Notes:
TL* THE CONTACT OWNS A 2016 INFINITI QX60. THE CONTACT CALLED FROM THE BLUFFTON SOUTH CAROLINA FIRE DEPARTMENT. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE CRASHED INTO A DEER. MOMENTS LATER, FLAMES WERE PRESENT NEAR THE B POST ON THE DRIVER'S SIDE OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND DETERMINED THAT THE FLAMES WERE EITHER CAUSED BY THE WINDOW MOTOR OR THE SIDE AIR BAGS. THE DRIVER SUSTAINED A LEFT SHOULDER INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WERE UNKNOWN. *LN *DT*DT*DT*JB*JB*DT*JB*DT *TR*DT*JB*DT
Mfg Campaign: 11270603
Recall Date: Oct 24, 2019
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 INFINITI QX60. THE CONTACT CALLED FROM THE BLUFFTON SOUTH CAROLINA FIRE DEPARTMENT. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE CRASHED INTO A DEER. MOMENTS LATER, FLAMES WERE PRESENT NEAR THE B POST ON THE DRIVER'S SIDE OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND DETERMINED THAT THE FLAMES WERE EITHER CAUSED BY THE WINDOW MOTOR OR THE SIDE AIR BAGS. THE DRIVER SUSTAINED A LEFT SHOULDER INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WERE UNKNOWN. *LN *DT*DT*DT*JB*JB*DT*JB*DT *TR*DT*JB*DT
Corrective Action:
TL* THE CONTACT OWNS A 2016 INFINITI QX60. THE CONTACT CALLED FROM THE BLUFFTON SOUTH CAROLINA FIRE DEPARTMENT. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE CRASHED INTO A DEER. MOMENTS LATER, FLAMES WERE PRESENT NEAR THE B POST ON THE DRIVER'S SIDE OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND DETERMINED THAT THE FLAMES WERE EITHER CAUSED BY THE WINDOW MOTOR OR THE SIDE AIR BAGS. THE DRIVER SUSTAINED A LEFT SHOULDER INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WERE UNKNOWN. *LN *DT*DT*DT*JB*JB*DT*JB*DT *TR*DT*JB*DT
Additional Notes:
TL* THE CONTACT OWNS A 2016 INFINITI QX60. THE CONTACT CALLED FROM THE BLUFFTON SOUTH CAROLINA FIRE DEPARTMENT. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE CRASHED INTO A DEER. MOMENTS LATER, FLAMES WERE PRESENT NEAR THE B POST ON THE DRIVER'S SIDE OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND DETERMINED THAT THE FLAMES WERE EITHER CAUSED BY THE WINDOW MOTOR OR THE SIDE AIR BAGS. THE DRIVER SUSTAINED A LEFT SHOULDER INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WERE UNKNOWN. *LN *DT*DT*DT*JB*JB*DT*JB*DT *TR*DT*JB*DT
Mfg Campaign: 11270603
Recall Date: Oct 24, 2019
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE WAS IN MOTION ON THE INTERSTATE, NO OTHER CARS AROUND NOR BIG TRUCKS AND NOT UNDER AN OVERPASS. VEHICLE WAS MOVING AROUND 70 MPH AND THE SUNROOF EXPLODED. NO WINDOWS WERE DOWN AND THANKFULLY THE SCREEN WASN'T OPENED.
Corrective Action:
VEHICLE WAS IN MOTION ON THE INTERSTATE, NO OTHER CARS AROUND NOR BIG TRUCKS AND NOT UNDER AN OVERPASS. VEHICLE WAS MOVING AROUND 70 MPH AND THE SUNROOF EXPLODED. NO WINDOWS WERE DOWN AND THANKFULLY THE SCREEN WASN'T OPENED.
Additional Notes:
VEHICLE WAS IN MOTION ON THE INTERSTATE, NO OTHER CARS AROUND NOR BIG TRUCKS AND NOT UNDER AN OVERPASS. VEHICLE WAS MOVING AROUND 70 MPH AND THE SUNROOF EXPLODED. NO WINDOWS WERE DOWN AND THANKFULLY THE SCREEN WASN'T OPENED.
Mfg Campaign: 11268244
Recall Date: Oct 14, 2019
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THE CAR WAS IN PARK IN OUR GARAGE. MY HUSBAND WAS SITTING IN DRIVER SEAT WITH ONE LEG OUT AND THE DOOR OPEN. THE CAR MADE A SOUND AND STARTED MOVING IN REVERSE. IT ONLY STOPPED BECAUSE THE DOOR HIT OUR GARAGE WALL AND HE WAS TRYING TO STOP THE CAR. HE CUT HIS HAND IN THE PROCESS AND THE DOOR FRAME BENT AND GLASS SHATTERED. *DSY
Corrective Action:
THE CAR WAS IN PARK IN OUR GARAGE. MY HUSBAND WAS SITTING IN DRIVER SEAT WITH ONE LEG OUT AND THE DOOR OPEN. THE CAR MADE A SOUND AND STARTED MOVING IN REVERSE. IT ONLY STOPPED BECAUSE THE DOOR HIT OUR GARAGE WALL AND HE WAS TRYING TO STOP THE CAR. HE CUT HIS HAND IN THE PROCESS AND THE DOOR FRAME BENT AND GLASS SHATTERED. *DSY
Additional Notes:
THE CAR WAS IN PARK IN OUR GARAGE. MY HUSBAND WAS SITTING IN DRIVER SEAT WITH ONE LEG OUT AND THE DOOR OPEN. THE CAR MADE A SOUND AND STARTED MOVING IN REVERSE. IT ONLY STOPPED BECAUSE THE DOOR HIT OUR GARAGE WALL AND HE WAS TRYING TO STOP THE CAR. HE CUT HIS HAND IN THE PROCESS AND THE DOOR FRAME BENT AND GLASS SHATTERED. *DSY
Mfg Campaign: 11150743
Recall Date: Nov 10, 2018
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE SUNROOF EXPLODED. I WAS DRIVING ON THE HIGHWAY WHEN I HEARD A LOUD EXPLOSION WHICH CAUSED ME TO SWERVE TO AVOID COLLISION WITH OTHER VEHICLES. THERE ARE SOME GLASS SHARDS THAT FLEW OUT. I HAD MINOR CUTS ON MY HAND WHEN I TRIED TO INSPECT THE DAMAGE. NO OTHER FACTORS INVOLVED, NO WEATHER CHANGES, ETC.
Corrective Action:
THE SUNROOF EXPLODED. I WAS DRIVING ON THE HIGHWAY WHEN I HEARD A LOUD EXPLOSION WHICH CAUSED ME TO SWERVE TO AVOID COLLISION WITH OTHER VEHICLES. THERE ARE SOME GLASS SHARDS THAT FLEW OUT. I HAD MINOR CUTS ON MY HAND WHEN I TRIED TO INSPECT THE DAMAGE. NO OTHER FACTORS INVOLVED, NO WEATHER CHANGES, ETC.
Additional Notes:
THE SUNROOF EXPLODED. I WAS DRIVING ON THE HIGHWAY WHEN I HEARD A LOUD EXPLOSION WHICH CAUSED ME TO SWERVE TO AVOID COLLISION WITH OTHER VEHICLES. THERE ARE SOME GLASS SHARDS THAT FLEW OUT. I HAD MINOR CUTS ON MY HAND WHEN I TRIED TO INSPECT THE DAMAGE. NO OTHER FACTORS INVOLVED, NO WEATHER CHANGES, ETC.
Mfg Campaign: 11097678
Recall Date: May 23, 2018
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY FAMILY AND I WERE DRIVING DOWN THE HIGHWAY, WHEN WE HEARD A LARGE BANG SOUND. MY HUSBAND LOOKED OUT THE REAR VIEW MIRROR TO SEE PIECES OF GLASS FLYING OFF THE CAR, AND REALIZED OUR SUNROOF HAD EXPLODED. WE WERE NOT FOLLOWING NEAR OTHER VEHICLES, NOR HAD WE GONE UNDER AN OVERPASS. WE PULLED OVER AND SAW THAT IT HAD CLEARLY EXPLODED WITH NO EXTERNAL INFLUENCE (THE GLASS WAS PRESSED UPWARD, AND THERE WAS NO OTHER DAMAGE OR DEBRIS OTHER THAN THE GLASS). WE WERE THANKFUL TO HAVE HAD THE INTERIOR SHADE CLOSED AS OUR YOUNG CHILDREN WERE IN THE VEHICLE.
Corrective Action:
MY FAMILY AND I WERE DRIVING DOWN THE HIGHWAY, WHEN WE HEARD A LARGE BANG SOUND. MY HUSBAND LOOKED OUT THE REAR VIEW MIRROR TO SEE PIECES OF GLASS FLYING OFF THE CAR, AND REALIZED OUR SUNROOF HAD EXPLODED. WE WERE NOT FOLLOWING NEAR OTHER VEHICLES, NOR HAD WE GONE UNDER AN OVERPASS. WE PULLED OVER AND SAW THAT IT HAD CLEARLY EXPLODED WITH NO EXTERNAL INFLUENCE (THE GLASS WAS PRESSED UPWARD, AND THERE WAS NO OTHER DAMAGE OR DEBRIS OTHER THAN THE GLASS). WE WERE THANKFUL TO HAVE HAD THE INTERIOR SHADE CLOSED AS OUR YOUNG CHILDREN WERE IN THE VEHICLE.
Additional Notes:
MY FAMILY AND I WERE DRIVING DOWN THE HIGHWAY, WHEN WE HEARD A LARGE BANG SOUND. MY HUSBAND LOOKED OUT THE REAR VIEW MIRROR TO SEE PIECES OF GLASS FLYING OFF THE CAR, AND REALIZED OUR SUNROOF HAD EXPLODED. WE WERE NOT FOLLOWING NEAR OTHER VEHICLES, NOR HAD WE GONE UNDER AN OVERPASS. WE PULLED OVER AND SAW THAT IT HAD CLEARLY EXPLODED WITH NO EXTERNAL INFLUENCE (THE GLASS WAS PRESSED UPWARD, AND THERE WAS NO OTHER DAMAGE OR DEBRIS OTHER THAN THE GLASS). WE WERE THANKFUL TO HAVE HAD THE INTERIOR SHADE CLOSED AS OUR YOUNG CHILDREN WERE IN THE VEHICLE.
Mfg Campaign: 11025223
Recall Date: Sep 24, 2017
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 INFINTI QX60. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL SPLASHING NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 INFINTI QX60. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL SPLASHING NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 INFINTI QX60. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL SPLASHING NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Mfg Campaign: 10958425
Recall Date: Mar 3, 2017
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 INFINITI QX60. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY WITH THE IGNITION OFF, THE VEHICLE ROLLED BACKWARDS. THE CONTACT STATED THAT THE VEHICLE STRUCK AND RAN OVER HIS SPOUSE. THE SPOUSE SUSTAINED FIVE FRACTURED RIBS, A FRACTURED COLLAR BONE, A FRACTURED CLAVICLE, A PUNCTURED LUNG, AND CONTUSIONS ON THE HEAD AND FACE. THE CONTACT WAS TRANSPORTED BY AMBULANCE TO THE HOSPITAL FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 INFINITI QX60. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY WITH THE IGNITION OFF, THE VEHICLE ROLLED BACKWARDS. THE CONTACT STATED THAT THE VEHICLE STRUCK AND RAN OVER HIS SPOUSE. THE SPOUSE SUSTAINED FIVE FRACTURED RIBS, A FRACTURED COLLAR BONE, A FRACTURED CLAVICLE, A PUNCTURED LUNG, AND CONTUSIONS ON THE HEAD AND FACE. THE CONTACT WAS TRANSPORTED BY AMBULANCE TO THE HOSPITAL FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 INFINITI QX60. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY WITH THE IGNITION OFF, THE VEHICLE ROLLED BACKWARDS. THE CONTACT STATED THAT THE VEHICLE STRUCK AND RAN OVER HIS SPOUSE. THE SPOUSE SUSTAINED FIVE FRACTURED RIBS, A FRACTURED COLLAR BONE, A FRACTURED CLAVICLE, A PUNCTURED LUNG, AND CONTUSIONS ON THE HEAD AND FACE. THE CONTACT WAS TRANSPORTED BY AMBULANCE TO THE HOSPITAL FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.
Mfg Campaign: 10944370
Recall Date: Jan 11, 2017
Nissan North America, Inc.
Defect Description:
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Potential Consequences:
2016 INFINITI QX60. CONSUMER WRITES IN REGARDS TO DEALERSHIP REFUSAL TO REPAIR AN OLD 2GB NAVIGATION SYSTEM TO AN UPGRADED 4GB SYSTEM. *SMD THE CONSUMER STATED HE WAS UNABLE TO DOWNLOAD DIRECTIONS. *JB THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING A RECALL REPAIR. ALSO, THE VEHICLE EXPERIENCED A CLUNKING SOUND WHEN MAKING A SHARP TURN. THE DEALER ADVISED IT WAS UNRELATED TO THE RECALL AND NEEDED TO BE DIAGNOSED IMMEDIATELY. *JS
Corrective Action:
2016 INFINITI QX60. CONSUMER WRITES IN REGARDS TO DEALERSHIP REFUSAL TO REPAIR AN OLD 2GB NAVIGATION SYSTEM TO AN UPGRADED 4GB SYSTEM. *SMD THE CONSUMER STATED HE WAS UNABLE TO DOWNLOAD DIRECTIONS. *JB THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING A RECALL REPAIR. ALSO, THE VEHICLE EXPERIENCED A CLUNKING SOUND WHEN MAKING A SHARP TURN. THE DEALER ADVISED IT WAS UNRELATED TO THE RECALL AND NEEDED TO BE DIAGNOSED IMMEDIATELY. *JS
Additional Notes:
2016 INFINITI QX60. CONSUMER WRITES IN REGARDS TO DEALERSHIP REFUSAL TO REPAIR AN OLD 2GB NAVIGATION SYSTEM TO AN UPGRADED 4GB SYSTEM. *SMD THE CONSUMER STATED HE WAS UNABLE TO DOWNLOAD DIRECTIONS. *JB THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING A RECALL REPAIR. ALSO, THE VEHICLE EXPERIENCED A CLUNKING SOUND WHEN MAKING A SHARP TURN. THE DEALER ADVISED IT WAS UNRELATED TO THE RECALL AND NEEDED TO BE DIAGNOSED IMMEDIATELY. *JS
Mfg Campaign: 10913418
Recall Date: Oct 12, 2016
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
INFINITI QX60 NOW HAS CREATED A CONSTANT YELLOW FALSE WARNING PICTURE/LIGHT ON IN CAR INDICATING THAT THE PASSENGER AIR BAG IF OFF EVEN THOUGH NO ONE IS SITTING IN THE SEAT. IF AN INFANT OR A SMALL CHILD IS PLACED IN THE SEAT, SINCE THE YELLOW WARNING PICTURE/ LIGHT IS ALWAYS ON, A TRUE AND ACTUAL HAZARD MAY BE OVERLOOKED. THERE IS NO NEED FOR A FALSE CONSTANT WARNING LIGHT WHEN NO ONE IS SITTING IN THE SEAT. ASK INFINITI TO FIX THE PROBLEM WITH THE AIR BAG SO THAT IT WORKS AS THE MANUAL INDICATES. WHEN NO ONE IS SITTING IN THE SEAT THE WARNING PICTURE WILL ILLUMINATE FOR 7 SECONDS AND THEN CUT OFF. WHEN AN INFANT OR SMALL CHILD IS SITTING IN THE SEAT, THEN THE LIGHT WILL REMAIN ON INDICATING THAT THERE IS A TRUE HAZARD. ALLOWING NISSAN/INFIINITI TO GET A WAY WITH A QUICK FIX BY LEAVING THE YELLOW WARNING LIGHT ON CONSTANTLY, A TRUE HAZARD WILL BE OVERLOOKED POSSIBLY CAUSING DEATH OR INJURY TO THE PERSON IN THE SEAT. THIS LIGHT IS ON AT ALL TIMES, WHILE DRIVING AND WHEN STATIONARY. THIS HAS BEEN OCCURRING SINCE THE DATE OF PURCHASE ON 08/06/2016.
Corrective Action:
INFINITI QX60 NOW HAS CREATED A CONSTANT YELLOW FALSE WARNING PICTURE/LIGHT ON IN CAR INDICATING THAT THE PASSENGER AIR BAG IF OFF EVEN THOUGH NO ONE IS SITTING IN THE SEAT. IF AN INFANT OR A SMALL CHILD IS PLACED IN THE SEAT, SINCE THE YELLOW WARNING PICTURE/ LIGHT IS ALWAYS ON, A TRUE AND ACTUAL HAZARD MAY BE OVERLOOKED. THERE IS NO NEED FOR A FALSE CONSTANT WARNING LIGHT WHEN NO ONE IS SITTING IN THE SEAT. ASK INFINITI TO FIX THE PROBLEM WITH THE AIR BAG SO THAT IT WORKS AS THE MANUAL INDICATES. WHEN NO ONE IS SITTING IN THE SEAT THE WARNING PICTURE WILL ILLUMINATE FOR 7 SECONDS AND THEN CUT OFF. WHEN AN INFANT OR SMALL CHILD IS SITTING IN THE SEAT, THEN THE LIGHT WILL REMAIN ON INDICATING THAT THERE IS A TRUE HAZARD. ALLOWING NISSAN/INFIINITI TO GET A WAY WITH A QUICK FIX BY LEAVING THE YELLOW WARNING LIGHT ON CONSTANTLY, A TRUE HAZARD WILL BE OVERLOOKED POSSIBLY CAUSING DEATH OR INJURY TO THE PERSON IN THE SEAT. THIS LIGHT IS ON AT ALL TIMES, WHILE DRIVING AND WHEN STATIONARY. THIS HAS BEEN OCCURRING SINCE THE DATE OF PURCHASE ON 08/06/2016.
Additional Notes:
INFINITI QX60 NOW HAS CREATED A CONSTANT YELLOW FALSE WARNING PICTURE/LIGHT ON IN CAR INDICATING THAT THE PASSENGER AIR BAG IF OFF EVEN THOUGH NO ONE IS SITTING IN THE SEAT. IF AN INFANT OR A SMALL CHILD IS PLACED IN THE SEAT, SINCE THE YELLOW WARNING PICTURE/ LIGHT IS ALWAYS ON, A TRUE AND ACTUAL HAZARD MAY BE OVERLOOKED. THERE IS NO NEED FOR A FALSE CONSTANT WARNING LIGHT WHEN NO ONE IS SITTING IN THE SEAT. ASK INFINITI TO FIX THE PROBLEM WITH THE AIR BAG SO THAT IT WORKS AS THE MANUAL INDICATES. WHEN NO ONE IS SITTING IN THE SEAT THE WARNING PICTURE WILL ILLUMINATE FOR 7 SECONDS AND THEN CUT OFF. WHEN AN INFANT OR SMALL CHILD IS SITTING IN THE SEAT, THEN THE LIGHT WILL REMAIN ON INDICATING THAT THERE IS A TRUE HAZARD. ALLOWING NISSAN/INFIINITI TO GET A WAY WITH A QUICK FIX BY LEAVING THE YELLOW WARNING LIGHT ON CONSTANTLY, A TRUE HAZARD WILL BE OVERLOOKED POSSIBLY CAUSING DEATH OR INJURY TO THE PERSON IN THE SEAT. THIS LIGHT IS ON AT ALL TIMES, WHILE DRIVING AND WHEN STATIONARY. THIS HAS BEEN OCCURRING SINCE THE DATE OF PURCHASE ON 08/06/2016.
Mfg Campaign: 10908767
Recall Date: Sep 22, 2016
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 INFINITI QX60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 09/20/16*LJ UPDATED 09/2/116.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 INFINITI QX60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 09/20/16*LJ UPDATED 09/2/116.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 INFINITI QX60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 09/20/16*LJ UPDATED 09/2/116.*JB
Mfg Campaign: 10891608
Recall Date: Jul 29, 2016
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