Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2015-2018 Nissan Murano, 2016-2018 Nissan Maxima, and 2017-2019 Nissan Pathfinder and Infiniti QX60 vehicles. These vehicles were previously recalled and unrepaired, or inspected and determined to not need a repair, under recall number 18V-601. In addition, this recall expands the previous population. The Anti-lock Brake System (ABS) actuator pumps may allow brake fluid to leak onto an internal circuit board.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 8, 2019
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2015-2017 Nissan Murano, 2016-2017 Nissan Maxima, 2017-2018 Nissan Pathfinder, and 2017 Infiniti QX60 vehicles. The Anti-Lock Brake (ABS) actuator pumps may allow brake fluid to leak onto an internal circuit board.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 7, 2018
Consumer Complaints
93 ComplaintsNissan North America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
MY CAR HYDROPLANED AND EVERYTHING SHUT OFF. THE BRAKES AND STEERING WHEEL LOCKED AND THE ENGINE SHUT OFF. THERE WAS NOTHING I COULD DO TO PREVENT THE ACCIDENT. I WAS DRIVING UNDER THE SPEED LIMIT AND WAS NOT ENGAGED IN ANY RECKLESS MANEUVERING. I FELT THE CAR SLIDE IN AN UNNATURAL DIRECTION AND WHEN I ATTEMPTED TO COUNTER CORRECT I FOUND THE STEERING WHEEL HAD LOCKED. I NEXT TRIED THE BRAKES WHICH WERE ALSO UNRESPONSIVE. THE VEHICLE SLIDE INTO THE CENTER DIVIDER ON THE FREEWAY AND I SLOWLY ROLLED TO A STOP. UPON COMING TO A STOP THERE WAS A STRANGE ODOR IN THE CABIN OF THE CAR, SOME SORT OF FUME. I TRIED THE GAS PEDDLE BUT THE ENGINE WAS UNRESPONSIVE AS WELL. I WAS PUSHED OFF THE HIGHWAY BY HIGHWAY PATROL. WHEN THE TOW COMPANY SHOWED UP, THE DRIVER OF THE TOW TRUCK WAS ABLE TO START MY CAR BY BYPASSING THE SYSTEMS IGNITION AND JUMP-STARTING IT, HE THEN DROVE IT UP ONTO THE TOW TRUCK BED WITHOUT A PROBLEM. THIS TELLS ME THAT THE BRAKES, POWER STEERING AND ENGINE FAILURE WAS NOT CAUSE BY THE DAMAGE OF THE IMPACT BUT RATHER THAT THE CAR SHUT ITSELF OFF IN MID TRANSIT. I'VE CONTACTED INFINITE AND THEY ARE REFUSING TO RUN A DIAGNOSTIC ON THE ELECTRONICS TO FIND OUT THE CAUSE OF THE FAILURE, SO I AM TAKING MATTERS INTO MY OWN HANDS. I'M GRATEFUL FOR THE CENTER WALL DIVIDER OR ELSE THE CAR WOULD HAVE SLID INTO ONCOMING TRAFFIC! SEARCHING FOR INSIGHT AND/OR SIMILAR EXPERIENCES FORM INFINITE CAR OWNERS.
Corrective Action:
MY CAR HYDROPLANED AND EVERYTHING SHUT OFF. THE BRAKES AND STEERING WHEEL LOCKED AND THE ENGINE SHUT OFF. THERE WAS NOTHING I COULD DO TO PREVENT THE ACCIDENT. I WAS DRIVING UNDER THE SPEED LIMIT AND WAS NOT ENGAGED IN ANY RECKLESS MANEUVERING. I FELT THE CAR SLIDE IN AN UNNATURAL DIRECTION AND WHEN I ATTEMPTED TO COUNTER CORRECT I FOUND THE STEERING WHEEL HAD LOCKED. I NEXT TRIED THE BRAKES WHICH WERE ALSO UNRESPONSIVE. THE VEHICLE SLIDE INTO THE CENTER DIVIDER ON THE FREEWAY AND I SLOWLY ROLLED TO A STOP. UPON COMING TO A STOP THERE WAS A STRANGE ODOR IN THE CABIN OF THE CAR, SOME SORT OF FUME. I TRIED THE GAS PEDDLE BUT THE ENGINE WAS UNRESPONSIVE AS WELL. I WAS PUSHED OFF THE HIGHWAY BY HIGHWAY PATROL. WHEN THE TOW COMPANY SHOWED UP, THE DRIVER OF THE TOW TRUCK WAS ABLE TO START MY CAR BY BYPASSING THE SYSTEMS IGNITION AND JUMP-STARTING IT, HE THEN DROVE IT UP ONTO THE TOW TRUCK BED WITHOUT A PROBLEM. THIS TELLS ME THAT THE BRAKES, POWER STEERING AND ENGINE FAILURE WAS NOT CAUSE BY THE DAMAGE OF THE IMPACT BUT RATHER THAT THE CAR SHUT ITSELF OFF IN MID TRANSIT. I'VE CONTACTED INFINITE AND THEY ARE REFUSING TO RUN A DIAGNOSTIC ON THE ELECTRONICS TO FIND OUT THE CAUSE OF THE FAILURE, SO I AM TAKING MATTERS INTO MY OWN HANDS. I'M GRATEFUL FOR THE CENTER WALL DIVIDER OR ELSE THE CAR WOULD HAVE SLID INTO ONCOMING TRAFFIC! SEARCHING FOR INSIGHT AND/OR SIMILAR EXPERIENCES FORM INFINITE CAR OWNERS.
Additional Notes:
MY CAR HYDROPLANED AND EVERYTHING SHUT OFF. THE BRAKES AND STEERING WHEEL LOCKED AND THE ENGINE SHUT OFF. THERE WAS NOTHING I COULD DO TO PREVENT THE ACCIDENT. I WAS DRIVING UNDER THE SPEED LIMIT AND WAS NOT ENGAGED IN ANY RECKLESS MANEUVERING. I FELT THE CAR SLIDE IN AN UNNATURAL DIRECTION AND WHEN I ATTEMPTED TO COUNTER CORRECT I FOUND THE STEERING WHEEL HAD LOCKED. I NEXT TRIED THE BRAKES WHICH WERE ALSO UNRESPONSIVE. THE VEHICLE SLIDE INTO THE CENTER DIVIDER ON THE FREEWAY AND I SLOWLY ROLLED TO A STOP. UPON COMING TO A STOP THERE WAS A STRANGE ODOR IN THE CABIN OF THE CAR, SOME SORT OF FUME. I TRIED THE GAS PEDDLE BUT THE ENGINE WAS UNRESPONSIVE AS WELL. I WAS PUSHED OFF THE HIGHWAY BY HIGHWAY PATROL. WHEN THE TOW COMPANY SHOWED UP, THE DRIVER OF THE TOW TRUCK WAS ABLE TO START MY CAR BY BYPASSING THE SYSTEMS IGNITION AND JUMP-STARTING IT, HE THEN DROVE IT UP ONTO THE TOW TRUCK BED WITHOUT A PROBLEM. THIS TELLS ME THAT THE BRAKES, POWER STEERING AND ENGINE FAILURE WAS NOT CAUSE BY THE DAMAGE OF THE IMPACT BUT RATHER THAT THE CAR SHUT ITSELF OFF IN MID TRANSIT. I'VE CONTACTED INFINITE AND THEY ARE REFUSING TO RUN A DIAGNOSTIC ON THE ELECTRONICS TO FIND OUT THE CAUSE OF THE FAILURE, SO I AM TAKING MATTERS INTO MY OWN HANDS. I'M GRATEFUL FOR THE CENTER WALL DIVIDER OR ELSE THE CAR WOULD HAVE SLID INTO ONCOMING TRAFFIC! SEARCHING FOR INSIGHT AND/OR SIMILAR EXPERIENCES FORM INFINITE CAR OWNERS.
Mfg Campaign: 11176090
Recall Date: Feb 10, 2019
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
MY CAR HYDROPLANED AND EVERYTHING SHUT OFF. THE BRAKES AND STEERING WHEEL LOCKED AND THE ENGINE SHUT OFF. THERE WAS NOTHING I COULD DO TO PREVENT THE ACCIDENT. I WAS DRIVING UNDER THE SPEED LIMIT AND WAS NOT ENGAGED IN ANY RECKLESS MANEUVERING. I FELT THE CAR SLIDE IN AN UNNATURAL DIRECTION AND WHEN I ATTEMPTED TO COUNTER CORRECT I FOUND THE STEERING WHEEL HAD LOCKED. I NEXT TRIED THE BRAKES WHICH WERE ALSO UNRESPONSIVE. THE VEHICLE SLIDE INTO THE CENTER DIVIDER ON THE FREEWAY AND I SLOWLY ROLLED TO A STOP. UPON COMING TO A STOP THERE WAS A STRANGE ODOR IN THE CABIN OF THE CAR, SOME SORT OF FUME. I TRIED THE GAS PEDDLE BUT THE ENGINE WAS UNRESPONSIVE AS WELL. I WAS PUSHED OFF THE HIGHWAY BY HIGHWAY PATROL. WHEN THE TOW COMPANY SHOWED UP, THE DRIVER OF THE TOW TRUCK WAS ABLE TO START MY CAR BY BYPASSING THE SYSTEMS IGNITION AND JUMP-STARTING IT, HE THEN DROVE IT UP ONTO THE TOW TRUCK BED WITHOUT A PROBLEM. THIS TELLS ME THAT THE BRAKES, POWER STEERING AND ENGINE FAILURE WAS NOT CAUSE BY THE DAMAGE OF THE IMPACT BUT RATHER THAT THE CAR SHUT ITSELF OFF IN MID TRANSIT. I'VE CONTACTED INFINITE AND THEY ARE REFUSING TO RUN A DIAGNOSTIC ON THE ELECTRONICS TO FIND OUT THE CAUSE OF THE FAILURE, SO I AM TAKING MATTERS INTO MY OWN HANDS. I'M GRATEFUL FOR THE CENTER WALL DIVIDER OR ELSE THE CAR WOULD HAVE SLID INTO ONCOMING TRAFFIC! SEARCHING FOR INSIGHT AND/OR SIMILAR EXPERIENCES FORM INFINITE CAR OWNERS.
Corrective Action:
MY CAR HYDROPLANED AND EVERYTHING SHUT OFF. THE BRAKES AND STEERING WHEEL LOCKED AND THE ENGINE SHUT OFF. THERE WAS NOTHING I COULD DO TO PREVENT THE ACCIDENT. I WAS DRIVING UNDER THE SPEED LIMIT AND WAS NOT ENGAGED IN ANY RECKLESS MANEUVERING. I FELT THE CAR SLIDE IN AN UNNATURAL DIRECTION AND WHEN I ATTEMPTED TO COUNTER CORRECT I FOUND THE STEERING WHEEL HAD LOCKED. I NEXT TRIED THE BRAKES WHICH WERE ALSO UNRESPONSIVE. THE VEHICLE SLIDE INTO THE CENTER DIVIDER ON THE FREEWAY AND I SLOWLY ROLLED TO A STOP. UPON COMING TO A STOP THERE WAS A STRANGE ODOR IN THE CABIN OF THE CAR, SOME SORT OF FUME. I TRIED THE GAS PEDDLE BUT THE ENGINE WAS UNRESPONSIVE AS WELL. I WAS PUSHED OFF THE HIGHWAY BY HIGHWAY PATROL. WHEN THE TOW COMPANY SHOWED UP, THE DRIVER OF THE TOW TRUCK WAS ABLE TO START MY CAR BY BYPASSING THE SYSTEMS IGNITION AND JUMP-STARTING IT, HE THEN DROVE IT UP ONTO THE TOW TRUCK BED WITHOUT A PROBLEM. THIS TELLS ME THAT THE BRAKES, POWER STEERING AND ENGINE FAILURE WAS NOT CAUSE BY THE DAMAGE OF THE IMPACT BUT RATHER THAT THE CAR SHUT ITSELF OFF IN MID TRANSIT. I'VE CONTACTED INFINITE AND THEY ARE REFUSING TO RUN A DIAGNOSTIC ON THE ELECTRONICS TO FIND OUT THE CAUSE OF THE FAILURE, SO I AM TAKING MATTERS INTO MY OWN HANDS. I'M GRATEFUL FOR THE CENTER WALL DIVIDER OR ELSE THE CAR WOULD HAVE SLID INTO ONCOMING TRAFFIC! SEARCHING FOR INSIGHT AND/OR SIMILAR EXPERIENCES FORM INFINITE CAR OWNERS.
Additional Notes:
MY CAR HYDROPLANED AND EVERYTHING SHUT OFF. THE BRAKES AND STEERING WHEEL LOCKED AND THE ENGINE SHUT OFF. THERE WAS NOTHING I COULD DO TO PREVENT THE ACCIDENT. I WAS DRIVING UNDER THE SPEED LIMIT AND WAS NOT ENGAGED IN ANY RECKLESS MANEUVERING. I FELT THE CAR SLIDE IN AN UNNATURAL DIRECTION AND WHEN I ATTEMPTED TO COUNTER CORRECT I FOUND THE STEERING WHEEL HAD LOCKED. I NEXT TRIED THE BRAKES WHICH WERE ALSO UNRESPONSIVE. THE VEHICLE SLIDE INTO THE CENTER DIVIDER ON THE FREEWAY AND I SLOWLY ROLLED TO A STOP. UPON COMING TO A STOP THERE WAS A STRANGE ODOR IN THE CABIN OF THE CAR, SOME SORT OF FUME. I TRIED THE GAS PEDDLE BUT THE ENGINE WAS UNRESPONSIVE AS WELL. I WAS PUSHED OFF THE HIGHWAY BY HIGHWAY PATROL. WHEN THE TOW COMPANY SHOWED UP, THE DRIVER OF THE TOW TRUCK WAS ABLE TO START MY CAR BY BYPASSING THE SYSTEMS IGNITION AND JUMP-STARTING IT, HE THEN DROVE IT UP ONTO THE TOW TRUCK BED WITHOUT A PROBLEM. THIS TELLS ME THAT THE BRAKES, POWER STEERING AND ENGINE FAILURE WAS NOT CAUSE BY THE DAMAGE OF THE IMPACT BUT RATHER THAT THE CAR SHUT ITSELF OFF IN MID TRANSIT. I'VE CONTACTED INFINITE AND THEY ARE REFUSING TO RUN A DIAGNOSTIC ON THE ELECTRONICS TO FIND OUT THE CAUSE OF THE FAILURE, SO I AM TAKING MATTERS INTO MY OWN HANDS. I'M GRATEFUL FOR THE CENTER WALL DIVIDER OR ELSE THE CAR WOULD HAVE SLID INTO ONCOMING TRAFFIC! SEARCHING FOR INSIGHT AND/OR SIMILAR EXPERIENCES FORM INFINITE CAR OWNERS.
Mfg Campaign: 11176090
Recall Date: Feb 10, 2019
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHEN STARTING UP AFTER A COMPLETE STOP, THE VEHICLE WILL SURGE. IT ALSO HAPPENS WHEN YOU PUT THE CAR INTO REVERSE. THE DEALERSHIP STATED THEY HAD EXPERIENCED THE SAME PROBLEM AND HAD TO REPLACE THE TRANSMISSION. DROVE OUR VEHICLE IN THE PARKING LOT BUT COULD NOT RECREATE THE PROBLEM SO WOULD NOT DO ANYTHING FURTHER. I FEEL THIS IS A SAFETY RISK. THIS HAS HAPPENED ON NUMEROUS OCCASIONS.
Corrective Action:
WHEN STARTING UP AFTER A COMPLETE STOP, THE VEHICLE WILL SURGE. IT ALSO HAPPENS WHEN YOU PUT THE CAR INTO REVERSE. THE DEALERSHIP STATED THEY HAD EXPERIENCED THE SAME PROBLEM AND HAD TO REPLACE THE TRANSMISSION. DROVE OUR VEHICLE IN THE PARKING LOT BUT COULD NOT RECREATE THE PROBLEM SO WOULD NOT DO ANYTHING FURTHER. I FEEL THIS IS A SAFETY RISK. THIS HAS HAPPENED ON NUMEROUS OCCASIONS.
Additional Notes:
WHEN STARTING UP AFTER A COMPLETE STOP, THE VEHICLE WILL SURGE. IT ALSO HAPPENS WHEN YOU PUT THE CAR INTO REVERSE. THE DEALERSHIP STATED THEY HAD EXPERIENCED THE SAME PROBLEM AND HAD TO REPLACE THE TRANSMISSION. DROVE OUR VEHICLE IN THE PARKING LOT BUT COULD NOT RECREATE THE PROBLEM SO WOULD NOT DO ANYTHING FURTHER. I FEEL THIS IS A SAFETY RISK. THIS HAS HAPPENED ON NUMEROUS OCCASIONS.
Mfg Campaign: 11152507
Recall Date: Nov 19, 2018
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
CAR FAILED TO ACCELERATE ON A MAJOR HIGHWAY (THRUWAY)!! VIRTUALLY NO WARNING AT ALL - ONLY PED INDICATOR LIGHT FLASHED ON/OFF. VERY LUCKY TO BE ALIVE ( MYSELF AND 2 KIDS) . WAS ABLE TO PULL TO SIDE OF ROAD , INTO REST /TRUCK STOP.AREA- BATTERY LIGHT (RED) ILLUMINATED . CALLED SERVICE DEPT AT LOCAL DEALERSHIP - DESCRIBED ISSUE .. NOW CAR IS TURNED OFF - STARTED CAR AGAIN ' ENGINE TURNS OVER - SHIFT TO D TO DRIVE - CAR DOESN'T MOVE. INFINITY , SERVICE (LACK OF ) DEPT , ROADSIDE ASSISTANCE , CONSUMER AFFAIRS .... USELESS . LEFT STRANDED FOR OVER 8 HRS . POLICE FINALLY CAME TO MY ASSISTANCE .. THIS IS A TRANSMISSION PROBLEM , DEFECT - NISSAN & INFINITY ARE AWARE OF CVT ISSUE - THIS IS CRIMINAL . I WAS PUT IN A POTENTIALLY FATAL SITUATION WITH 2 KIDS . MANY COMPLAINTS ON FILE . THE 2017 QX60 NEEDS TO BE RECALLED . DO NOT TRUST THIS VEHICLE .. QUITE SURE LAWSUITS HAVE ALREADY BEEN FILED . SHAME ON INFINITY FOR SELLING THESE CARS . HOPEFULLY , A RECALL WILL TAKE PLACE BEFORE PEOPLE ARE KILLED . INCONCEIVABLE!!!!! I WAS LUCKY. CASE FILE NUMBER AVAILABLE IF NECESSARY.
Corrective Action:
CAR FAILED TO ACCELERATE ON A MAJOR HIGHWAY (THRUWAY)!! VIRTUALLY NO WARNING AT ALL - ONLY PED INDICATOR LIGHT FLASHED ON/OFF. VERY LUCKY TO BE ALIVE ( MYSELF AND 2 KIDS) . WAS ABLE TO PULL TO SIDE OF ROAD , INTO REST /TRUCK STOP.AREA- BATTERY LIGHT (RED) ILLUMINATED . CALLED SERVICE DEPT AT LOCAL DEALERSHIP - DESCRIBED ISSUE .. NOW CAR IS TURNED OFF - STARTED CAR AGAIN ' ENGINE TURNS OVER - SHIFT TO D TO DRIVE - CAR DOESN'T MOVE. INFINITY , SERVICE (LACK OF ) DEPT , ROADSIDE ASSISTANCE , CONSUMER AFFAIRS .... USELESS . LEFT STRANDED FOR OVER 8 HRS . POLICE FINALLY CAME TO MY ASSISTANCE .. THIS IS A TRANSMISSION PROBLEM , DEFECT - NISSAN & INFINITY ARE AWARE OF CVT ISSUE - THIS IS CRIMINAL . I WAS PUT IN A POTENTIALLY FATAL SITUATION WITH 2 KIDS . MANY COMPLAINTS ON FILE . THE 2017 QX60 NEEDS TO BE RECALLED . DO NOT TRUST THIS VEHICLE .. QUITE SURE LAWSUITS HAVE ALREADY BEEN FILED . SHAME ON INFINITY FOR SELLING THESE CARS . HOPEFULLY , A RECALL WILL TAKE PLACE BEFORE PEOPLE ARE KILLED . INCONCEIVABLE!!!!! I WAS LUCKY. CASE FILE NUMBER AVAILABLE IF NECESSARY.
Additional Notes:
CAR FAILED TO ACCELERATE ON A MAJOR HIGHWAY (THRUWAY)!! VIRTUALLY NO WARNING AT ALL - ONLY PED INDICATOR LIGHT FLASHED ON/OFF. VERY LUCKY TO BE ALIVE ( MYSELF AND 2 KIDS) . WAS ABLE TO PULL TO SIDE OF ROAD , INTO REST /TRUCK STOP.AREA- BATTERY LIGHT (RED) ILLUMINATED . CALLED SERVICE DEPT AT LOCAL DEALERSHIP - DESCRIBED ISSUE .. NOW CAR IS TURNED OFF - STARTED CAR AGAIN ' ENGINE TURNS OVER - SHIFT TO D TO DRIVE - CAR DOESN'T MOVE. INFINITY , SERVICE (LACK OF ) DEPT , ROADSIDE ASSISTANCE , CONSUMER AFFAIRS .... USELESS . LEFT STRANDED FOR OVER 8 HRS . POLICE FINALLY CAME TO MY ASSISTANCE .. THIS IS A TRANSMISSION PROBLEM , DEFECT - NISSAN & INFINITY ARE AWARE OF CVT ISSUE - THIS IS CRIMINAL . I WAS PUT IN A POTENTIALLY FATAL SITUATION WITH 2 KIDS . MANY COMPLAINTS ON FILE . THE 2017 QX60 NEEDS TO BE RECALLED . DO NOT TRUST THIS VEHICLE .. QUITE SURE LAWSUITS HAVE ALREADY BEEN FILED . SHAME ON INFINITY FOR SELLING THESE CARS . HOPEFULLY , A RECALL WILL TAKE PLACE BEFORE PEOPLE ARE KILLED . INCONCEIVABLE!!!!! I WAS LUCKY. CASE FILE NUMBER AVAILABLE IF NECESSARY.
Mfg Campaign: 11103700
Recall Date: Jun 25, 2018
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
CAR FAILED TO ACCELERATE ON A MAJOR HIGHWAY (THRUWAY)!! VIRTUALLY NO WARNING AT ALL - ONLY PED INDICATOR LIGHT FLASHED ON/OFF. VERY LUCKY TO BE ALIVE ( MYSELF AND 2 KIDS) . WAS ABLE TO PULL TO SIDE OF ROAD , INTO REST /TRUCK STOP.AREA- BATTERY LIGHT (RED) ILLUMINATED . CALLED SERVICE DEPT AT LOCAL DEALERSHIP - DESCRIBED ISSUE .. NOW CAR IS TURNED OFF - STARTED CAR AGAIN ' ENGINE TURNS OVER - SHIFT TO D TO DRIVE - CAR DOESN'T MOVE. INFINITY , SERVICE (LACK OF ) DEPT , ROADSIDE ASSISTANCE , CONSUMER AFFAIRS .... USELESS . LEFT STRANDED FOR OVER 8 HRS . POLICE FINALLY CAME TO MY ASSISTANCE .. THIS IS A TRANSMISSION PROBLEM , DEFECT - NISSAN & INFINITY ARE AWARE OF CVT ISSUE - THIS IS CRIMINAL . I WAS PUT IN A POTENTIALLY FATAL SITUATION WITH 2 KIDS . MANY COMPLAINTS ON FILE . THE 2017 QX60 NEEDS TO BE RECALLED . DO NOT TRUST THIS VEHICLE .. QUITE SURE LAWSUITS HAVE ALREADY BEEN FILED . SHAME ON INFINITY FOR SELLING THESE CARS . HOPEFULLY , A RECALL WILL TAKE PLACE BEFORE PEOPLE ARE KILLED . INCONCEIVABLE!!!!! I WAS LUCKY. CASE FILE NUMBER AVAILABLE IF NECESSARY.
Corrective Action:
CAR FAILED TO ACCELERATE ON A MAJOR HIGHWAY (THRUWAY)!! VIRTUALLY NO WARNING AT ALL - ONLY PED INDICATOR LIGHT FLASHED ON/OFF. VERY LUCKY TO BE ALIVE ( MYSELF AND 2 KIDS) . WAS ABLE TO PULL TO SIDE OF ROAD , INTO REST /TRUCK STOP.AREA- BATTERY LIGHT (RED) ILLUMINATED . CALLED SERVICE DEPT AT LOCAL DEALERSHIP - DESCRIBED ISSUE .. NOW CAR IS TURNED OFF - STARTED CAR AGAIN ' ENGINE TURNS OVER - SHIFT TO D TO DRIVE - CAR DOESN'T MOVE. INFINITY , SERVICE (LACK OF ) DEPT , ROADSIDE ASSISTANCE , CONSUMER AFFAIRS .... USELESS . LEFT STRANDED FOR OVER 8 HRS . POLICE FINALLY CAME TO MY ASSISTANCE .. THIS IS A TRANSMISSION PROBLEM , DEFECT - NISSAN & INFINITY ARE AWARE OF CVT ISSUE - THIS IS CRIMINAL . I WAS PUT IN A POTENTIALLY FATAL SITUATION WITH 2 KIDS . MANY COMPLAINTS ON FILE . THE 2017 QX60 NEEDS TO BE RECALLED . DO NOT TRUST THIS VEHICLE .. QUITE SURE LAWSUITS HAVE ALREADY BEEN FILED . SHAME ON INFINITY FOR SELLING THESE CARS . HOPEFULLY , A RECALL WILL TAKE PLACE BEFORE PEOPLE ARE KILLED . INCONCEIVABLE!!!!! I WAS LUCKY. CASE FILE NUMBER AVAILABLE IF NECESSARY.
Additional Notes:
CAR FAILED TO ACCELERATE ON A MAJOR HIGHWAY (THRUWAY)!! VIRTUALLY NO WARNING AT ALL - ONLY PED INDICATOR LIGHT FLASHED ON/OFF. VERY LUCKY TO BE ALIVE ( MYSELF AND 2 KIDS) . WAS ABLE TO PULL TO SIDE OF ROAD , INTO REST /TRUCK STOP.AREA- BATTERY LIGHT (RED) ILLUMINATED . CALLED SERVICE DEPT AT LOCAL DEALERSHIP - DESCRIBED ISSUE .. NOW CAR IS TURNED OFF - STARTED CAR AGAIN ' ENGINE TURNS OVER - SHIFT TO D TO DRIVE - CAR DOESN'T MOVE. INFINITY , SERVICE (LACK OF ) DEPT , ROADSIDE ASSISTANCE , CONSUMER AFFAIRS .... USELESS . LEFT STRANDED FOR OVER 8 HRS . POLICE FINALLY CAME TO MY ASSISTANCE .. THIS IS A TRANSMISSION PROBLEM , DEFECT - NISSAN & INFINITY ARE AWARE OF CVT ISSUE - THIS IS CRIMINAL . I WAS PUT IN A POTENTIALLY FATAL SITUATION WITH 2 KIDS . MANY COMPLAINTS ON FILE . THE 2017 QX60 NEEDS TO BE RECALLED . DO NOT TRUST THIS VEHICLE .. QUITE SURE LAWSUITS HAVE ALREADY BEEN FILED . SHAME ON INFINITY FOR SELLING THESE CARS . HOPEFULLY , A RECALL WILL TAKE PLACE BEFORE PEOPLE ARE KILLED . INCONCEIVABLE!!!!! I WAS LUCKY. CASE FILE NUMBER AVAILABLE IF NECESSARY.
Mfg Campaign: 11103700
Recall Date: Jun 25, 2018
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CAR FAILED TO ACCELERATE ON A MAJOR HIGHWAY (THRUWAY)!! VIRTUALLY NO WARNING AT ALL - ONLY PED INDICATOR LIGHT FLASHED ON/OFF. VERY LUCKY TO BE ALIVE ( MYSELF AND 2 KIDS) . WAS ABLE TO PULL TO SIDE OF ROAD , INTO REST /TRUCK STOP.AREA- BATTERY LIGHT (RED) ILLUMINATED . CALLED SERVICE DEPT AT LOCAL DEALERSHIP - DESCRIBED ISSUE .. NOW CAR IS TURNED OFF - STARTED CAR AGAIN ' ENGINE TURNS OVER - SHIFT TO D TO DRIVE - CAR DOESN'T MOVE. INFINITY , SERVICE (LACK OF ) DEPT , ROADSIDE ASSISTANCE , CONSUMER AFFAIRS .... USELESS . LEFT STRANDED FOR OVER 8 HRS . POLICE FINALLY CAME TO MY ASSISTANCE .. THIS IS A TRANSMISSION PROBLEM , DEFECT - NISSAN & INFINITY ARE AWARE OF CVT ISSUE - THIS IS CRIMINAL . I WAS PUT IN A POTENTIALLY FATAL SITUATION WITH 2 KIDS . MANY COMPLAINTS ON FILE . THE 2017 QX60 NEEDS TO BE RECALLED . DO NOT TRUST THIS VEHICLE .. QUITE SURE LAWSUITS HAVE ALREADY BEEN FILED . SHAME ON INFINITY FOR SELLING THESE CARS . HOPEFULLY , A RECALL WILL TAKE PLACE BEFORE PEOPLE ARE KILLED . INCONCEIVABLE!!!!! I WAS LUCKY. CASE FILE NUMBER AVAILABLE IF NECESSARY.
Corrective Action:
CAR FAILED TO ACCELERATE ON A MAJOR HIGHWAY (THRUWAY)!! VIRTUALLY NO WARNING AT ALL - ONLY PED INDICATOR LIGHT FLASHED ON/OFF. VERY LUCKY TO BE ALIVE ( MYSELF AND 2 KIDS) . WAS ABLE TO PULL TO SIDE OF ROAD , INTO REST /TRUCK STOP.AREA- BATTERY LIGHT (RED) ILLUMINATED . CALLED SERVICE DEPT AT LOCAL DEALERSHIP - DESCRIBED ISSUE .. NOW CAR IS TURNED OFF - STARTED CAR AGAIN ' ENGINE TURNS OVER - SHIFT TO D TO DRIVE - CAR DOESN'T MOVE. INFINITY , SERVICE (LACK OF ) DEPT , ROADSIDE ASSISTANCE , CONSUMER AFFAIRS .... USELESS . LEFT STRANDED FOR OVER 8 HRS . POLICE FINALLY CAME TO MY ASSISTANCE .. THIS IS A TRANSMISSION PROBLEM , DEFECT - NISSAN & INFINITY ARE AWARE OF CVT ISSUE - THIS IS CRIMINAL . I WAS PUT IN A POTENTIALLY FATAL SITUATION WITH 2 KIDS . MANY COMPLAINTS ON FILE . THE 2017 QX60 NEEDS TO BE RECALLED . DO NOT TRUST THIS VEHICLE .. QUITE SURE LAWSUITS HAVE ALREADY BEEN FILED . SHAME ON INFINITY FOR SELLING THESE CARS . HOPEFULLY , A RECALL WILL TAKE PLACE BEFORE PEOPLE ARE KILLED . INCONCEIVABLE!!!!! I WAS LUCKY. CASE FILE NUMBER AVAILABLE IF NECESSARY.
Additional Notes:
CAR FAILED TO ACCELERATE ON A MAJOR HIGHWAY (THRUWAY)!! VIRTUALLY NO WARNING AT ALL - ONLY PED INDICATOR LIGHT FLASHED ON/OFF. VERY LUCKY TO BE ALIVE ( MYSELF AND 2 KIDS) . WAS ABLE TO PULL TO SIDE OF ROAD , INTO REST /TRUCK STOP.AREA- BATTERY LIGHT (RED) ILLUMINATED . CALLED SERVICE DEPT AT LOCAL DEALERSHIP - DESCRIBED ISSUE .. NOW CAR IS TURNED OFF - STARTED CAR AGAIN ' ENGINE TURNS OVER - SHIFT TO D TO DRIVE - CAR DOESN'T MOVE. INFINITY , SERVICE (LACK OF ) DEPT , ROADSIDE ASSISTANCE , CONSUMER AFFAIRS .... USELESS . LEFT STRANDED FOR OVER 8 HRS . POLICE FINALLY CAME TO MY ASSISTANCE .. THIS IS A TRANSMISSION PROBLEM , DEFECT - NISSAN & INFINITY ARE AWARE OF CVT ISSUE - THIS IS CRIMINAL . I WAS PUT IN A POTENTIALLY FATAL SITUATION WITH 2 KIDS . MANY COMPLAINTS ON FILE . THE 2017 QX60 NEEDS TO BE RECALLED . DO NOT TRUST THIS VEHICLE .. QUITE SURE LAWSUITS HAVE ALREADY BEEN FILED . SHAME ON INFINITY FOR SELLING THESE CARS . HOPEFULLY , A RECALL WILL TAKE PLACE BEFORE PEOPLE ARE KILLED . INCONCEIVABLE!!!!! I WAS LUCKY. CASE FILE NUMBER AVAILABLE IF NECESSARY.
Mfg Campaign: 11103700
Recall Date: Jun 25, 2018
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
2 TIMES NOW IN THE LAST FEW WEEKS WHILE USING ADAPTIVE CRUISE CONTROL THE CAR DECIDED TO TAKE OFF. I WATCHED THE CRUISE SPEED GO FROM 70 TO 80 WITHOUT ANY INPUT AND THE CAR ROCKETED TO 100 MILES AND HOUR. BRAKING WOULD SLOW IT DOWN BUT AS SOON AS I TOOK MY FOOT OFF THE BRAKE IT WOULD SPEED UP. I TRIED TURNING THE CRUISE CONTROL OFF AND THAT DIDN'T STOP IT. I CYCLED IT ON AND OFF ABOUT 5 TIMES BUT IT KEPT SPEEDING UP. MY WIFE TOLD ME TO TURN THE CRUISE BACK ON AND LEAVE IT AND THAT IS WHEN IT FINALLY STOPPED. SHE TOLD THIS SAME INCIDENT HAPPENED TO HER TWO WEEKS AGO AND THAT WAS HE ONLY THING TO STOP IT. I HAVE NEVER SEEN THE CRUISE ACCELERATE THAT QUICKLY PRIOR. IT WAS VERY SCARY AND EASILY COULD HAVE KILLED US OR ANYONE WE MAY HAVE RUN INTO. WE WERE FORTUNATE IT HAPPENED ON A BUSINESS LOOP OF AN EXPRESSWAY. THE INCIDENT SEEMS TO STARTED WHEN WE LEFT THE REGULAR HIGHWAY AND I WAS TOGGLING THE CRUISE TO A LOWER SPEED WHICH IT WAS DOING. I WAS GOING FROM 78 TO 60 THEN BY ITSELF WENT TO 80 AND BEYOND. PREVIOUSLY I HAD WITNESSED THE ADAPTIVE CRUISE NOT STOP LIKE IT SHOULD AND HAVE TO APPLY BRAKING, WHICH I REPORTED TO THE DEALERSHIP AND WAS LOOKED AT WITHOUT ANY ANSWER. THIS INCIDENT FELT LIKE MY CAR WAS BEING HACKED AND SOMEONE ELSE WAS HAVING FUN WITH IT. *TT *TR *TT *DT UPDATED 10/1/18*JB
Corrective Action:
2 TIMES NOW IN THE LAST FEW WEEKS WHILE USING ADAPTIVE CRUISE CONTROL THE CAR DECIDED TO TAKE OFF. I WATCHED THE CRUISE SPEED GO FROM 70 TO 80 WITHOUT ANY INPUT AND THE CAR ROCKETED TO 100 MILES AND HOUR. BRAKING WOULD SLOW IT DOWN BUT AS SOON AS I TOOK MY FOOT OFF THE BRAKE IT WOULD SPEED UP. I TRIED TURNING THE CRUISE CONTROL OFF AND THAT DIDN'T STOP IT. I CYCLED IT ON AND OFF ABOUT 5 TIMES BUT IT KEPT SPEEDING UP. MY WIFE TOLD ME TO TURN THE CRUISE BACK ON AND LEAVE IT AND THAT IS WHEN IT FINALLY STOPPED. SHE TOLD THIS SAME INCIDENT HAPPENED TO HER TWO WEEKS AGO AND THAT WAS HE ONLY THING TO STOP IT. I HAVE NEVER SEEN THE CRUISE ACCELERATE THAT QUICKLY PRIOR. IT WAS VERY SCARY AND EASILY COULD HAVE KILLED US OR ANYONE WE MAY HAVE RUN INTO. WE WERE FORTUNATE IT HAPPENED ON A BUSINESS LOOP OF AN EXPRESSWAY. THE INCIDENT SEEMS TO STARTED WHEN WE LEFT THE REGULAR HIGHWAY AND I WAS TOGGLING THE CRUISE TO A LOWER SPEED WHICH IT WAS DOING. I WAS GOING FROM 78 TO 60 THEN BY ITSELF WENT TO 80 AND BEYOND. PREVIOUSLY I HAD WITNESSED THE ADAPTIVE CRUISE NOT STOP LIKE IT SHOULD AND HAVE TO APPLY BRAKING, WHICH I REPORTED TO THE DEALERSHIP AND WAS LOOKED AT WITHOUT ANY ANSWER. THIS INCIDENT FELT LIKE MY CAR WAS BEING HACKED AND SOMEONE ELSE WAS HAVING FUN WITH IT. *TT *TR *TT *DT UPDATED 10/1/18*JB
Additional Notes:
2 TIMES NOW IN THE LAST FEW WEEKS WHILE USING ADAPTIVE CRUISE CONTROL THE CAR DECIDED TO TAKE OFF. I WATCHED THE CRUISE SPEED GO FROM 70 TO 80 WITHOUT ANY INPUT AND THE CAR ROCKETED TO 100 MILES AND HOUR. BRAKING WOULD SLOW IT DOWN BUT AS SOON AS I TOOK MY FOOT OFF THE BRAKE IT WOULD SPEED UP. I TRIED TURNING THE CRUISE CONTROL OFF AND THAT DIDN'T STOP IT. I CYCLED IT ON AND OFF ABOUT 5 TIMES BUT IT KEPT SPEEDING UP. MY WIFE TOLD ME TO TURN THE CRUISE BACK ON AND LEAVE IT AND THAT IS WHEN IT FINALLY STOPPED. SHE TOLD THIS SAME INCIDENT HAPPENED TO HER TWO WEEKS AGO AND THAT WAS HE ONLY THING TO STOP IT. I HAVE NEVER SEEN THE CRUISE ACCELERATE THAT QUICKLY PRIOR. IT WAS VERY SCARY AND EASILY COULD HAVE KILLED US OR ANYONE WE MAY HAVE RUN INTO. WE WERE FORTUNATE IT HAPPENED ON A BUSINESS LOOP OF AN EXPRESSWAY. THE INCIDENT SEEMS TO STARTED WHEN WE LEFT THE REGULAR HIGHWAY AND I WAS TOGGLING THE CRUISE TO A LOWER SPEED WHICH IT WAS DOING. I WAS GOING FROM 78 TO 60 THEN BY ITSELF WENT TO 80 AND BEYOND. PREVIOUSLY I HAD WITNESSED THE ADAPTIVE CRUISE NOT STOP LIKE IT SHOULD AND HAVE TO APPLY BRAKING, WHICH I REPORTED TO THE DEALERSHIP AND WAS LOOKED AT WITHOUT ANY ANSWER. THIS INCIDENT FELT LIKE MY CAR WAS BEING HACKED AND SOMEONE ELSE WAS HAVING FUN WITH IT. *TT *TR *TT *DT UPDATED 10/1/18*JB
Mfg Campaign: 11096805
Recall Date: May 18, 2018
Nissan North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
2017 INFINITI QX60, ODO-1400 MILES. I JUST STARTED TO DRIVE TO MY WORK QUIET STREET 20 MPH AND MY SUNROOF POPPED NO PHYSICAL DAMAGE JUST POPPED. CONTACTED DEALER THEY TOLD ME WHAT GLASS NEVER BROKE BY THEM SELF. GEICO WILLING TO COVER BUT I THINK ITS TOTAL FAULT OF CAR MAKER. ITS NOT ABOUT COST ITS ONLY TIME AND SAFETY BRAND NEW CAR.
Corrective Action:
2017 INFINITI QX60, ODO-1400 MILES. I JUST STARTED TO DRIVE TO MY WORK QUIET STREET 20 MPH AND MY SUNROOF POPPED NO PHYSICAL DAMAGE JUST POPPED. CONTACTED DEALER THEY TOLD ME WHAT GLASS NEVER BROKE BY THEM SELF. GEICO WILLING TO COVER BUT I THINK ITS TOTAL FAULT OF CAR MAKER. ITS NOT ABOUT COST ITS ONLY TIME AND SAFETY BRAND NEW CAR.
Additional Notes:
2017 INFINITI QX60, ODO-1400 MILES. I JUST STARTED TO DRIVE TO MY WORK QUIET STREET 20 MPH AND MY SUNROOF POPPED NO PHYSICAL DAMAGE JUST POPPED. CONTACTED DEALER THEY TOLD ME WHAT GLASS NEVER BROKE BY THEM SELF. GEICO WILLING TO COVER BUT I THINK ITS TOTAL FAULT OF CAR MAKER. ITS NOT ABOUT COST ITS ONLY TIME AND SAFETY BRAND NEW CAR.
Mfg Campaign: 11075369
Recall Date: Feb 28, 2018
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I LEASED A LOADED QX60 FROM SAWGRASS INFINITI. ONE OF THE FEATURES OF THE CAR WAS A 120V PLUG IN THE SECOND ROW WITH A MAX 150W RATING. THIS WAS A KEY FEATURE FOR US AS OUR SON HAS A CONDITION THAT REQUIRES A BREATHING MACHINE TO BE PLUGGED IN SO HE CAN RECEIVE MEDICATION EACH DAY WHILE IN THE CAR. AS IT TURNS OUT, THE VOLTAGE ON THE OUTLET MAY BE 120V, BUT THE RATING IS DEFINITELY NOT CORRECT. AFTER A MINUTE OF WORKING, THE OUTLET SHUTS OFF. AND THEN A FEW MINUTES LATER, IT MIGHT COME BACK ON FOR A MINUTE OR SO. I TESTED THE MACHINE AND IT GETS NO WHERE NEAR THE MAX WATTAGE RATING ON A VOLT METER. I CONTACTED INFINITI MULTIPLE TIMES AND THEY SAID THAT THE VEHICLE IS WORKING AS DESIGNED (IN OTHER WORDS, GO AWAY, WE DON'T WANT TO THINK ABOUT FIXING ALL OUR VEHICLES WITH A DEFECT). AFTER OWNING THE CAR (LEASE) FOR 3+ MONTHS, NOTHING HAS BEEN DONE AND I HAVE TO BRING MY OWN INVERTER INTO THE CAR AND PLUG IT INTO THE CIGARETTE LIGHTER OUTLET SO THAT THE MACHINE CAN WORK PROPERLY WITHOUT SHUTTING OFF IN THE MIDDLE OF A TREATMENT. FACT IS, THE 120V PLUG OUTLET IN THE VEHICLE DOES NOT WORK AS WAS PROMISED TO ME BY THE DEALER, NOR DOES IT MEET THE SPECIFICATIONS ADVERTISED BY THE MANUFACTURER RIGHT ON THE OUTLET COVER. I'VE BEEN AFTER THEM EVER SINCE I PURCHASED THE CAR TO COME UP WITH A SOLUTION AND THEY HAVE BEEN AVOIDING THE ISSUE AND NON-RESPONSIVE AS OF LATE. THE CAR OBVIOUSLY HAS AN ENGINEERING FLAW IN ITS ELECTRICAL AND /OR FUSING WHICH WILL NOT ALLOW THIS OUTLET TO PROVIDE POWER AS DESCRIBED.
Corrective Action:
I LEASED A LOADED QX60 FROM SAWGRASS INFINITI. ONE OF THE FEATURES OF THE CAR WAS A 120V PLUG IN THE SECOND ROW WITH A MAX 150W RATING. THIS WAS A KEY FEATURE FOR US AS OUR SON HAS A CONDITION THAT REQUIRES A BREATHING MACHINE TO BE PLUGGED IN SO HE CAN RECEIVE MEDICATION EACH DAY WHILE IN THE CAR. AS IT TURNS OUT, THE VOLTAGE ON THE OUTLET MAY BE 120V, BUT THE RATING IS DEFINITELY NOT CORRECT. AFTER A MINUTE OF WORKING, THE OUTLET SHUTS OFF. AND THEN A FEW MINUTES LATER, IT MIGHT COME BACK ON FOR A MINUTE OR SO. I TESTED THE MACHINE AND IT GETS NO WHERE NEAR THE MAX WATTAGE RATING ON A VOLT METER. I CONTACTED INFINITI MULTIPLE TIMES AND THEY SAID THAT THE VEHICLE IS WORKING AS DESIGNED (IN OTHER WORDS, GO AWAY, WE DON'T WANT TO THINK ABOUT FIXING ALL OUR VEHICLES WITH A DEFECT). AFTER OWNING THE CAR (LEASE) FOR 3+ MONTHS, NOTHING HAS BEEN DONE AND I HAVE TO BRING MY OWN INVERTER INTO THE CAR AND PLUG IT INTO THE CIGARETTE LIGHTER OUTLET SO THAT THE MACHINE CAN WORK PROPERLY WITHOUT SHUTTING OFF IN THE MIDDLE OF A TREATMENT. FACT IS, THE 120V PLUG OUTLET IN THE VEHICLE DOES NOT WORK AS WAS PROMISED TO ME BY THE DEALER, NOR DOES IT MEET THE SPECIFICATIONS ADVERTISED BY THE MANUFACTURER RIGHT ON THE OUTLET COVER. I'VE BEEN AFTER THEM EVER SINCE I PURCHASED THE CAR TO COME UP WITH A SOLUTION AND THEY HAVE BEEN AVOIDING THE ISSUE AND NON-RESPONSIVE AS OF LATE. THE CAR OBVIOUSLY HAS AN ENGINEERING FLAW IN ITS ELECTRICAL AND /OR FUSING WHICH WILL NOT ALLOW THIS OUTLET TO PROVIDE POWER AS DESCRIBED.
Additional Notes:
I LEASED A LOADED QX60 FROM SAWGRASS INFINITI. ONE OF THE FEATURES OF THE CAR WAS A 120V PLUG IN THE SECOND ROW WITH A MAX 150W RATING. THIS WAS A KEY FEATURE FOR US AS OUR SON HAS A CONDITION THAT REQUIRES A BREATHING MACHINE TO BE PLUGGED IN SO HE CAN RECEIVE MEDICATION EACH DAY WHILE IN THE CAR. AS IT TURNS OUT, THE VOLTAGE ON THE OUTLET MAY BE 120V, BUT THE RATING IS DEFINITELY NOT CORRECT. AFTER A MINUTE OF WORKING, THE OUTLET SHUTS OFF. AND THEN A FEW MINUTES LATER, IT MIGHT COME BACK ON FOR A MINUTE OR SO. I TESTED THE MACHINE AND IT GETS NO WHERE NEAR THE MAX WATTAGE RATING ON A VOLT METER. I CONTACTED INFINITI MULTIPLE TIMES AND THEY SAID THAT THE VEHICLE IS WORKING AS DESIGNED (IN OTHER WORDS, GO AWAY, WE DON'T WANT TO THINK ABOUT FIXING ALL OUR VEHICLES WITH A DEFECT). AFTER OWNING THE CAR (LEASE) FOR 3+ MONTHS, NOTHING HAS BEEN DONE AND I HAVE TO BRING MY OWN INVERTER INTO THE CAR AND PLUG IT INTO THE CIGARETTE LIGHTER OUTLET SO THAT THE MACHINE CAN WORK PROPERLY WITHOUT SHUTTING OFF IN THE MIDDLE OF A TREATMENT. FACT IS, THE 120V PLUG OUTLET IN THE VEHICLE DOES NOT WORK AS WAS PROMISED TO ME BY THE DEALER, NOR DOES IT MEET THE SPECIFICATIONS ADVERTISED BY THE MANUFACTURER RIGHT ON THE OUTLET COVER. I'VE BEEN AFTER THEM EVER SINCE I PURCHASED THE CAR TO COME UP WITH A SOLUTION AND THEY HAVE BEEN AVOIDING THE ISSUE AND NON-RESPONSIVE AS OF LATE. THE CAR OBVIOUSLY HAS AN ENGINEERING FLAW IN ITS ELECTRICAL AND /OR FUSING WHICH WILL NOT ALLOW THIS OUTLET TO PROVIDE POWER AS DESCRIBED.
Mfg Campaign: 11067019
Recall Date: Feb 5, 2018
Nissan North America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I HAVE A 2017 INFINITI QX60 WITH EVERY POSSIBLE SAFETY ADD-ON. I HAVE A SAFETY CONCERN ABOUT MY NEW VEHICLE. THE LED HEADLIGHTS DO NOT PROJECT VERY FAR IN FRONT OF THE VEHICLE, AT ALL. UNLIKE STANDARD HEADLIGHTS THAT HAVE A SPRAY OF LIGHT THAT DIMINISHES THE FARTHER AWAY THEY GO THIS VEHICLE HAS A DEFINITE LINE THAT IT IS COMPLETELY BLACK IN FRONT OF THE LIGHT OF THE HEADLIGHTS. UNLIKE MY OLD MERCEDES, THEY DO NOT ADJUST FOR THE TERRAIN OF THE ROAD. IF YOU ARE GOING DOWNHILL THEY ONLY PROJECT, MAYBE 50 FEET IN FRONT OF THE VEHICLE. THERE IS NO WAY TO ADJUST THESE HEADLIGHTS, AT ALL. EVEN MY 10 YEAR OLD TOYOTA VAN ALLOWS YOU TO ADJUST THE HEADLIGHTS. UNFORTUNATELY IT HAS AUTO HIGH BEAMS SO IF IT DETECTS ANY LIGHT THEY WILL NOT STAY ON WITHOUT CONTINUALLY PULLING BACK ON THE TURN SIGNAL. SO USING THE HIGH BEAMS, WHEN POSSIBLE, IS NOT AN OPTION. I HAVE ASKED THE DEALER SEVERAL TIMES TO ADJUST THE HEADLIGHTS BUT THEY SAY THEY ARE WITHIN SPECS. I'M SURE THAT MAY BE THE CASE WHEN THE VEHICLE IS LEVEL, NOT GOING DOWNHILL. THE DEALER TOLD ME THAT THEY HAVE HAD SEVERAL PEOPLE COMPLAIN ABOUT THE HEADLIGHTS. (AND THIS IS ONE DEALER.) THE LEFT HEADLIGHT IS ALSO SIGNIFICANTLY CLOSER THAN THE RIGHT ONE CREATING A MAJOR PROBLEM. I HAVE HAD SEVERAL PASSENGERS COMMENT, 'WHAT'S WRONG WITH YOUR HEADLIGHTS?' I FEEL THAT THIS IS A VERY DANGEROUS SITUATION! I HAVE DRIVEN IN DARK RESIDENTIAL NEIGHBORHOODS SEVERAL TIMES AND HAVE BEEN STARTLED BY PEDESTRIANS OR ANIMALS ON THE SIDE OF THE ROAD THAT YOU CANNOT SEE UNTIL YOU ARE RIGHT ON TOP OF THEM. WE HAVE LITERALLY HAD TO CREEP IN A HILLY NEIGHBORHOOD IN PITTSBURGH FOR FEAR OF HITTING A PARKED CAR OR EVEN WORSE A PERSON. I WOULD APPRECIATE THE NTSB LOOKING INTO THIS HAZARDOUS SITUATION AS I HAVE HAD NO SATISFACTION FROM THE DEALER.
Corrective Action:
I HAVE A 2017 INFINITI QX60 WITH EVERY POSSIBLE SAFETY ADD-ON. I HAVE A SAFETY CONCERN ABOUT MY NEW VEHICLE. THE LED HEADLIGHTS DO NOT PROJECT VERY FAR IN FRONT OF THE VEHICLE, AT ALL. UNLIKE STANDARD HEADLIGHTS THAT HAVE A SPRAY OF LIGHT THAT DIMINISHES THE FARTHER AWAY THEY GO THIS VEHICLE HAS A DEFINITE LINE THAT IT IS COMPLETELY BLACK IN FRONT OF THE LIGHT OF THE HEADLIGHTS. UNLIKE MY OLD MERCEDES, THEY DO NOT ADJUST FOR THE TERRAIN OF THE ROAD. IF YOU ARE GOING DOWNHILL THEY ONLY PROJECT, MAYBE 50 FEET IN FRONT OF THE VEHICLE. THERE IS NO WAY TO ADJUST THESE HEADLIGHTS, AT ALL. EVEN MY 10 YEAR OLD TOYOTA VAN ALLOWS YOU TO ADJUST THE HEADLIGHTS. UNFORTUNATELY IT HAS AUTO HIGH BEAMS SO IF IT DETECTS ANY LIGHT THEY WILL NOT STAY ON WITHOUT CONTINUALLY PULLING BACK ON THE TURN SIGNAL. SO USING THE HIGH BEAMS, WHEN POSSIBLE, IS NOT AN OPTION. I HAVE ASKED THE DEALER SEVERAL TIMES TO ADJUST THE HEADLIGHTS BUT THEY SAY THEY ARE WITHIN SPECS. I'M SURE THAT MAY BE THE CASE WHEN THE VEHICLE IS LEVEL, NOT GOING DOWNHILL. THE DEALER TOLD ME THAT THEY HAVE HAD SEVERAL PEOPLE COMPLAIN ABOUT THE HEADLIGHTS. (AND THIS IS ONE DEALER.) THE LEFT HEADLIGHT IS ALSO SIGNIFICANTLY CLOSER THAN THE RIGHT ONE CREATING A MAJOR PROBLEM. I HAVE HAD SEVERAL PASSENGERS COMMENT, 'WHAT'S WRONG WITH YOUR HEADLIGHTS?' I FEEL THAT THIS IS A VERY DANGEROUS SITUATION! I HAVE DRIVEN IN DARK RESIDENTIAL NEIGHBORHOODS SEVERAL TIMES AND HAVE BEEN STARTLED BY PEDESTRIANS OR ANIMALS ON THE SIDE OF THE ROAD THAT YOU CANNOT SEE UNTIL YOU ARE RIGHT ON TOP OF THEM. WE HAVE LITERALLY HAD TO CREEP IN A HILLY NEIGHBORHOOD IN PITTSBURGH FOR FEAR OF HITTING A PARKED CAR OR EVEN WORSE A PERSON. I WOULD APPRECIATE THE NTSB LOOKING INTO THIS HAZARDOUS SITUATION AS I HAVE HAD NO SATISFACTION FROM THE DEALER.
Additional Notes:
I HAVE A 2017 INFINITI QX60 WITH EVERY POSSIBLE SAFETY ADD-ON. I HAVE A SAFETY CONCERN ABOUT MY NEW VEHICLE. THE LED HEADLIGHTS DO NOT PROJECT VERY FAR IN FRONT OF THE VEHICLE, AT ALL. UNLIKE STANDARD HEADLIGHTS THAT HAVE A SPRAY OF LIGHT THAT DIMINISHES THE FARTHER AWAY THEY GO THIS VEHICLE HAS A DEFINITE LINE THAT IT IS COMPLETELY BLACK IN FRONT OF THE LIGHT OF THE HEADLIGHTS. UNLIKE MY OLD MERCEDES, THEY DO NOT ADJUST FOR THE TERRAIN OF THE ROAD. IF YOU ARE GOING DOWNHILL THEY ONLY PROJECT, MAYBE 50 FEET IN FRONT OF THE VEHICLE. THERE IS NO WAY TO ADJUST THESE HEADLIGHTS, AT ALL. EVEN MY 10 YEAR OLD TOYOTA VAN ALLOWS YOU TO ADJUST THE HEADLIGHTS. UNFORTUNATELY IT HAS AUTO HIGH BEAMS SO IF IT DETECTS ANY LIGHT THEY WILL NOT STAY ON WITHOUT CONTINUALLY PULLING BACK ON THE TURN SIGNAL. SO USING THE HIGH BEAMS, WHEN POSSIBLE, IS NOT AN OPTION. I HAVE ASKED THE DEALER SEVERAL TIMES TO ADJUST THE HEADLIGHTS BUT THEY SAY THEY ARE WITHIN SPECS. I'M SURE THAT MAY BE THE CASE WHEN THE VEHICLE IS LEVEL, NOT GOING DOWNHILL. THE DEALER TOLD ME THAT THEY HAVE HAD SEVERAL PEOPLE COMPLAIN ABOUT THE HEADLIGHTS. (AND THIS IS ONE DEALER.) THE LEFT HEADLIGHT IS ALSO SIGNIFICANTLY CLOSER THAN THE RIGHT ONE CREATING A MAJOR PROBLEM. I HAVE HAD SEVERAL PASSENGERS COMMENT, 'WHAT'S WRONG WITH YOUR HEADLIGHTS?' I FEEL THAT THIS IS A VERY DANGEROUS SITUATION! I HAVE DRIVEN IN DARK RESIDENTIAL NEIGHBORHOODS SEVERAL TIMES AND HAVE BEEN STARTLED BY PEDESTRIANS OR ANIMALS ON THE SIDE OF THE ROAD THAT YOU CANNOT SEE UNTIL YOU ARE RIGHT ON TOP OF THEM. WE HAVE LITERALLY HAD TO CREEP IN A HILLY NEIGHBORHOOD IN PITTSBURGH FOR FEAR OF HITTING A PARKED CAR OR EVEN WORSE A PERSON. I WOULD APPRECIATE THE NTSB LOOKING INTO THIS HAZARDOUS SITUATION AS I HAVE HAD NO SATISFACTION FROM THE DEALER.
Mfg Campaign: 11051454
Recall Date: Nov 30, 2017
Nissan North America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
TL* THE CONTACT OWNED A 2017 INFINITI QX60. WHILE THE CONTACT'S HUSBAND WAS OPERATING THE VEHICLE, HE WAS FORCED TO HARD BRAKE. THE SEAT BELT PRETENSIONER DID NOT TIGHTEN AND THE CONTACT ALMOST SUSTAINED A HEAD INJURY. SANFORD INFINITI (995 RINEHARD RD, FL) WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE OPERATED AS INTENDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. THE VIN WAS NOT PROVIDED. *BF VIN INVALID UPDATED 8/9/18*JB
Corrective Action:
TL* THE CONTACT OWNED A 2017 INFINITI QX60. WHILE THE CONTACT'S HUSBAND WAS OPERATING THE VEHICLE, HE WAS FORCED TO HARD BRAKE. THE SEAT BELT PRETENSIONER DID NOT TIGHTEN AND THE CONTACT ALMOST SUSTAINED A HEAD INJURY. SANFORD INFINITI (995 RINEHARD RD, FL) WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE OPERATED AS INTENDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. THE VIN WAS NOT PROVIDED. *BF VIN INVALID UPDATED 8/9/18*JB
Additional Notes:
TL* THE CONTACT OWNED A 2017 INFINITI QX60. WHILE THE CONTACT'S HUSBAND WAS OPERATING THE VEHICLE, HE WAS FORCED TO HARD BRAKE. THE SEAT BELT PRETENSIONER DID NOT TIGHTEN AND THE CONTACT ALMOST SUSTAINED A HEAD INJURY. SANFORD INFINITI (995 RINEHARD RD, FL) WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE OPERATED AS INTENDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. THE VIN WAS NOT PROVIDED. *BF VIN INVALID UPDATED 8/9/18*JB
Mfg Campaign: 11046123
Recall Date: Nov 14, 2017
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
9-20-2017 APPROXIMATELY 4PM, 90 DEG SUNNY DAY, DRIVING 2017 INFINITI QX60 ON INTERSTATE WHEN SUNROOF EXPLODED. NO OVERPASS OR TRUCK IN AREA WHERE FAILURE OCCURRED. THIS WAS MY FIRST OCCURRENCE OF THIS FAILURE. LOUD NOISE AT TIME OF FAILURE. PHOTOS TAKEN LATER. VEHICLE TAKEN TO INFINITI DEALER FOR REPAIR THE FOLLOWING DAY. SUNROOF REPLACED. I HAVE $1000 DEDUCTIBLE INSURANCE SO I ELECTED TO PAY THE $1319.22 BILL FROM MY PERSONAL ACCOUNT SINCE WARRANTY REPLACEMENT WAS NOT OFFERED. I LATER APPEALED THE EXPENSE AS A WARRANTY FAILURE AFTER SEEING A TV NEWS PROGRAM ABOUT EXPLODING SUNROOFS. I BEGAN MY APPEAL WITH THE DEALER 10-13-2017 AND WAS EVENTUALLY DENIED BY AN INFINITI CASE MNGR ON 10-25-2017. CASE MNGR SAID "THE FAILURE IS NOT A KNOWN CONCERN AT INFINITI". MY RESEARCH ON THE INTERNET SHOWED THAT THERE ARE A LARGE NUMBER OF PEOPLE WHO HAVE EXPERIENCED THIS TYPE OF FAILURE AND THE CAR MANUFACTURER ARE NOT TAKING CARE OF THESE PROBLEMS AS THEY SHOULD. CONSUMER REPORTS HAS PUT OUT TWO ARTICLES IN THE LAST ELEVEN MONTHS ABOUT THIS PROBLEM. I BOUGHT MY CAR NEW 1-30-2017 AND THE SUNROOF FAILED 9-20-2017 WHILE IN NORMAL OPERATION. THE FAILURE OCCURRED LESS THAN EIGHT MONTHS AFTER THE VEHICLE WAS PUT IN SERVICE. THE MANUFACTURERS WHO FAIL TO HONOR THESE FAILURES SHOULD BE PUNISHED AND MADE TO PROVIDE RESTITUTION TO OWNERS WHO HAVE BEEN AFFECTED.
Corrective Action:
9-20-2017 APPROXIMATELY 4PM, 90 DEG SUNNY DAY, DRIVING 2017 INFINITI QX60 ON INTERSTATE WHEN SUNROOF EXPLODED. NO OVERPASS OR TRUCK IN AREA WHERE FAILURE OCCURRED. THIS WAS MY FIRST OCCURRENCE OF THIS FAILURE. LOUD NOISE AT TIME OF FAILURE. PHOTOS TAKEN LATER. VEHICLE TAKEN TO INFINITI DEALER FOR REPAIR THE FOLLOWING DAY. SUNROOF REPLACED. I HAVE $1000 DEDUCTIBLE INSURANCE SO I ELECTED TO PAY THE $1319.22 BILL FROM MY PERSONAL ACCOUNT SINCE WARRANTY REPLACEMENT WAS NOT OFFERED. I LATER APPEALED THE EXPENSE AS A WARRANTY FAILURE AFTER SEEING A TV NEWS PROGRAM ABOUT EXPLODING SUNROOFS. I BEGAN MY APPEAL WITH THE DEALER 10-13-2017 AND WAS EVENTUALLY DENIED BY AN INFINITI CASE MNGR ON 10-25-2017. CASE MNGR SAID "THE FAILURE IS NOT A KNOWN CONCERN AT INFINITI". MY RESEARCH ON THE INTERNET SHOWED THAT THERE ARE A LARGE NUMBER OF PEOPLE WHO HAVE EXPERIENCED THIS TYPE OF FAILURE AND THE CAR MANUFACTURER ARE NOT TAKING CARE OF THESE PROBLEMS AS THEY SHOULD. CONSUMER REPORTS HAS PUT OUT TWO ARTICLES IN THE LAST ELEVEN MONTHS ABOUT THIS PROBLEM. I BOUGHT MY CAR NEW 1-30-2017 AND THE SUNROOF FAILED 9-20-2017 WHILE IN NORMAL OPERATION. THE FAILURE OCCURRED LESS THAN EIGHT MONTHS AFTER THE VEHICLE WAS PUT IN SERVICE. THE MANUFACTURERS WHO FAIL TO HONOR THESE FAILURES SHOULD BE PUNISHED AND MADE TO PROVIDE RESTITUTION TO OWNERS WHO HAVE BEEN AFFECTED.
Additional Notes:
9-20-2017 APPROXIMATELY 4PM, 90 DEG SUNNY DAY, DRIVING 2017 INFINITI QX60 ON INTERSTATE WHEN SUNROOF EXPLODED. NO OVERPASS OR TRUCK IN AREA WHERE FAILURE OCCURRED. THIS WAS MY FIRST OCCURRENCE OF THIS FAILURE. LOUD NOISE AT TIME OF FAILURE. PHOTOS TAKEN LATER. VEHICLE TAKEN TO INFINITI DEALER FOR REPAIR THE FOLLOWING DAY. SUNROOF REPLACED. I HAVE $1000 DEDUCTIBLE INSURANCE SO I ELECTED TO PAY THE $1319.22 BILL FROM MY PERSONAL ACCOUNT SINCE WARRANTY REPLACEMENT WAS NOT OFFERED. I LATER APPEALED THE EXPENSE AS A WARRANTY FAILURE AFTER SEEING A TV NEWS PROGRAM ABOUT EXPLODING SUNROOFS. I BEGAN MY APPEAL WITH THE DEALER 10-13-2017 AND WAS EVENTUALLY DENIED BY AN INFINITI CASE MNGR ON 10-25-2017. CASE MNGR SAID "THE FAILURE IS NOT A KNOWN CONCERN AT INFINITI". MY RESEARCH ON THE INTERNET SHOWED THAT THERE ARE A LARGE NUMBER OF PEOPLE WHO HAVE EXPERIENCED THIS TYPE OF FAILURE AND THE CAR MANUFACTURER ARE NOT TAKING CARE OF THESE PROBLEMS AS THEY SHOULD. CONSUMER REPORTS HAS PUT OUT TWO ARTICLES IN THE LAST ELEVEN MONTHS ABOUT THIS PROBLEM. I BOUGHT MY CAR NEW 1-30-2017 AND THE SUNROOF FAILED 9-20-2017 WHILE IN NORMAL OPERATION. THE FAILURE OCCURRED LESS THAN EIGHT MONTHS AFTER THE VEHICLE WAS PUT IN SERVICE. THE MANUFACTURERS WHO FAIL TO HONOR THESE FAILURES SHOULD BE PUNISHED AND MADE TO PROVIDE RESTITUTION TO OWNERS WHO HAVE BEEN AFFECTED.
Mfg Campaign: 11040908
Recall Date: Oct 29, 2017
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WHILE DRIVING ON A CLEAR STRETCH OF INTERSTATE (NOT NEAR AN UNDERPASS OR TRUCKS OR OTHER CARS) THE SUNROOF EXPLODED. IT MADE A SOUND LIKE A GUN, GLASS CAME INTO THE CAR BECAUSE I DID NOT HAVE THE SHADE CLOSED. THERE WAS NO INDICATION ANYTHING HIT THE SUNROOF. A POLICE REPORT WAS FILED AND INFINITI COVERED THE REPAIR UNDER THE WARRANTY. UPON INVESTIGATION THIS ISSUE APPEARS TO BE SYSTEMIC IN NEWER VEHICLES. IT WAS VERY FRIGHTENING TO MY 11 YEAR OLD DAUGHTER AND MYSELF. WE WERE NOT INJURED AND THE LOCAL INFINITI DEALER STATED THAT HAVE NEVER HEARD OF THIS. IT WAS A SUNNY CLEAR DAY.
Corrective Action:
WHILE DRIVING ON A CLEAR STRETCH OF INTERSTATE (NOT NEAR AN UNDERPASS OR TRUCKS OR OTHER CARS) THE SUNROOF EXPLODED. IT MADE A SOUND LIKE A GUN, GLASS CAME INTO THE CAR BECAUSE I DID NOT HAVE THE SHADE CLOSED. THERE WAS NO INDICATION ANYTHING HIT THE SUNROOF. A POLICE REPORT WAS FILED AND INFINITI COVERED THE REPAIR UNDER THE WARRANTY. UPON INVESTIGATION THIS ISSUE APPEARS TO BE SYSTEMIC IN NEWER VEHICLES. IT WAS VERY FRIGHTENING TO MY 11 YEAR OLD DAUGHTER AND MYSELF. WE WERE NOT INJURED AND THE LOCAL INFINITI DEALER STATED THAT HAVE NEVER HEARD OF THIS. IT WAS A SUNNY CLEAR DAY.
Additional Notes:
WHILE DRIVING ON A CLEAR STRETCH OF INTERSTATE (NOT NEAR AN UNDERPASS OR TRUCKS OR OTHER CARS) THE SUNROOF EXPLODED. IT MADE A SOUND LIKE A GUN, GLASS CAME INTO THE CAR BECAUSE I DID NOT HAVE THE SHADE CLOSED. THERE WAS NO INDICATION ANYTHING HIT THE SUNROOF. A POLICE REPORT WAS FILED AND INFINITI COVERED THE REPAIR UNDER THE WARRANTY. UPON INVESTIGATION THIS ISSUE APPEARS TO BE SYSTEMIC IN NEWER VEHICLES. IT WAS VERY FRIGHTENING TO MY 11 YEAR OLD DAUGHTER AND MYSELF. WE WERE NOT INJURED AND THE LOCAL INFINITI DEALER STATED THAT HAVE NEVER HEARD OF THIS. IT WAS A SUNNY CLEAR DAY.
Mfg Campaign: 11040031
Recall Date: Oct 26, 2017
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