Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: May 27, 2021
Consumer Complaints
32 ComplaintsNissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
2020 infinity qx 60 Bought car used in 2024 with 80,000. There is a hesitation when accelerating and sometimes seems to want to die when idling. There is also a knocking sound at times when accelerating. At times I feel transmission skips. When turning right or left or reversing, the wheels seem to creek and almost grind a bit. I am great about maintenance and called to determine if my vin was included in the current recalls. I am told no, but am experiencing the same symptoms described by infinity. Just want to know if there is a any action to take to ensure my 4 kids and I are always safe when traveling and dont end up with thousands in repairs.
Corrective Action:
2020 infinity qx 60 Bought car used in 2024 with 80,000. There is a hesitation when accelerating and sometimes seems to want to die when idling. There is also a knocking sound at times when accelerating. At times I feel transmission skips. When turning right or left or reversing, the wheels seem to creek and almost grind a bit. I am great about maintenance and called to determine if my vin was included in the current recalls. I am told no, but am experiencing the same symptoms described by infinity. Just want to know if there is a any action to take to ensure my 4 kids and I are always safe when traveling and dont end up with thousands in repairs.
Additional Notes:
2020 infinity qx 60 Bought car used in 2024 with 80,000. There is a hesitation when accelerating and sometimes seems to want to die when idling. There is also a knocking sound at times when accelerating. At times I feel transmission skips. When turning right or left or reversing, the wheels seem to creek and almost grind a bit. I am great about maintenance and called to determine if my vin was included in the current recalls. I am told no, but am experiencing the same symptoms described by infinity. Just want to know if there is a any action to take to ensure my 4 kids and I are always safe when traveling and dont end up with thousands in repairs.
Mfg Campaign: 11674135
Recall Date: Jul 16, 2025
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
2020 infinity qx 60 Bought car used in 2024 with 80,000. There is a hesitation when accelerating and sometimes seems to want to die when idling. There is also a knocking sound at times when accelerating. At times I feel transmission skips. When turning right or left or reversing, the wheels seem to creek and almost grind a bit. I am great about maintenance and called to determine if my vin was included in the current recalls. I am told no, but am experiencing the same symptoms described by infinity. Just want to know if there is a any action to take to ensure my 4 kids and I are always safe when traveling and dont end up with thousands in repairs.
Corrective Action:
2020 infinity qx 60 Bought car used in 2024 with 80,000. There is a hesitation when accelerating and sometimes seems to want to die when idling. There is also a knocking sound at times when accelerating. At times I feel transmission skips. When turning right or left or reversing, the wheels seem to creek and almost grind a bit. I am great about maintenance and called to determine if my vin was included in the current recalls. I am told no, but am experiencing the same symptoms described by infinity. Just want to know if there is a any action to take to ensure my 4 kids and I are always safe when traveling and dont end up with thousands in repairs.
Additional Notes:
2020 infinity qx 60 Bought car used in 2024 with 80,000. There is a hesitation when accelerating and sometimes seems to want to die when idling. There is also a knocking sound at times when accelerating. At times I feel transmission skips. When turning right or left or reversing, the wheels seem to creek and almost grind a bit. I am great about maintenance and called to determine if my vin was included in the current recalls. I am told no, but am experiencing the same symptoms described by infinity. Just want to know if there is a any action to take to ensure my 4 kids and I are always safe when traveling and dont end up with thousands in repairs.
Mfg Campaign: 11674135
Recall Date: Jul 16, 2025
Nissan North America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
2020 infinity qx 60 Bought car used in 2024 with 80,000. There is a hesitation when accelerating and sometimes seems to want to die when idling. There is also a knocking sound at times when accelerating. At times I feel transmission skips. When turning right or left or reversing, the wheels seem to creek and almost grind a bit. I am great about maintenance and called to determine if my vin was included in the current recalls. I am told no, but am experiencing the same symptoms described by infinity. Just want to know if there is a any action to take to ensure my 4 kids and I are always safe when traveling and dont end up with thousands in repairs.
Corrective Action:
2020 infinity qx 60 Bought car used in 2024 with 80,000. There is a hesitation when accelerating and sometimes seems to want to die when idling. There is also a knocking sound at times when accelerating. At times I feel transmission skips. When turning right or left or reversing, the wheels seem to creek and almost grind a bit. I am great about maintenance and called to determine if my vin was included in the current recalls. I am told no, but am experiencing the same symptoms described by infinity. Just want to know if there is a any action to take to ensure my 4 kids and I are always safe when traveling and dont end up with thousands in repairs.
Additional Notes:
2020 infinity qx 60 Bought car used in 2024 with 80,000. There is a hesitation when accelerating and sometimes seems to want to die when idling. There is also a knocking sound at times when accelerating. At times I feel transmission skips. When turning right or left or reversing, the wheels seem to creek and almost grind a bit. I am great about maintenance and called to determine if my vin was included in the current recalls. I am told no, but am experiencing the same symptoms described by infinity. Just want to know if there is a any action to take to ensure my 4 kids and I are always safe when traveling and dont end up with thousands in repairs.
Mfg Campaign: 11674135
Recall Date: Jul 16, 2025
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My engine is making a knocking noise and wants to stall sometimes. Some other Nissan engines have recalls and I feel like it should include this engine. This is a 2020 and I still owe a lot of money. I should not be having major engine issues. Please look at this engine with the other recalls.
Corrective Action:
My engine is making a knocking noise and wants to stall sometimes. Some other Nissan engines have recalls and I feel like it should include this engine. This is a 2020 and I still owe a lot of money. I should not be having major engine issues. Please look at this engine with the other recalls.
Additional Notes:
My engine is making a knocking noise and wants to stall sometimes. Some other Nissan engines have recalls and I feel like it should include this engine. This is a 2020 and I still owe a lot of money. I should not be having major engine issues. Please look at this engine with the other recalls.
Mfg Campaign: 11671244
Recall Date: Jul 4, 2025
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
There are two problems we have had for many miles. 1. CVT- completely gone at 120K miles but we have had problems almost from the beginning (lease then bought). We were told by the Infiniti dealership they couldn't find anything (30-40K miles approximately) so we let it go thinking maybe it was the carpet mat rubbing up against the gas pedal that made the engine scudder, limp then go fast. Dealership is asking $7K + to replace. -Safety wise the acceleration was lessened. Think of merging on a highway with 18 wheelers on your tail and the car just revs up to 5000 rpms and you are going nowhere. - Infiniti dealership has confirmed the CVT needs to be replaced. - No other inspection(s) has occurred. -The symptoms have been almost all along. Was not identified when at dealership. 2. Rear Coupler. It was replaced in September 2023 with 81,344 miles. And now at approximately 120K miles it needs to be replaced. Again, this is almost from the time of purchase the scrapping noise. We thought it was the tires scrapping when we turned. I find it hard to believe a part can go so quickly (39K miles). $3K + to replace in 2023. -Safety wise the traction in wet weather. - Nissan dealership identified and repaired in September 2023. Provided a 12 month/12K mile warranty. Way too little for the cost of the repair. Infiniti dealership diagnosed this with the CVT. (above) - Nissan dealership said they would need to inspect to determine if there was anything they would do. -The symptons have been almost all along. Was not identified when at dealership.
Corrective Action:
There are two problems we have had for many miles. 1. CVT- completely gone at 120K miles but we have had problems almost from the beginning (lease then bought). We were told by the Infiniti dealership they couldn't find anything (30-40K miles approximately) so we let it go thinking maybe it was the carpet mat rubbing up against the gas pedal that made the engine scudder, limp then go fast. Dealership is asking $7K + to replace. -Safety wise the acceleration was lessened. Think of merging on a highway with 18 wheelers on your tail and the car just revs up to 5000 rpms and you are going nowhere. - Infiniti dealership has confirmed the CVT needs to be replaced. - No other inspection(s) has occurred. -The symptoms have been almost all along. Was not identified when at dealership. 2. Rear Coupler. It was replaced in September 2023 with 81,344 miles. And now at approximately 120K miles it needs to be replaced. Again, this is almost from the time of purchase the scrapping noise. We thought it was the tires scrapping when we turned. I find it hard to believe a part can go so quickly (39K miles). $3K + to replace in 2023. -Safety wise the traction in wet weather. - Nissan dealership identified and repaired in September 2023. Provided a 12 month/12K mile warranty. Way too little for the cost of the repair. Infiniti dealership diagnosed this with the CVT. (above) - Nissan dealership said they would need to inspect to determine if there was anything they would do. -The symptons have been almost all along. Was not identified when at dealership.
Additional Notes:
There are two problems we have had for many miles. 1. CVT- completely gone at 120K miles but we have had problems almost from the beginning (lease then bought). We were told by the Infiniti dealership they couldn't find anything (30-40K miles approximately) so we let it go thinking maybe it was the carpet mat rubbing up against the gas pedal that made the engine scudder, limp then go fast. Dealership is asking $7K + to replace. -Safety wise the acceleration was lessened. Think of merging on a highway with 18 wheelers on your tail and the car just revs up to 5000 rpms and you are going nowhere. - Infiniti dealership has confirmed the CVT needs to be replaced. - No other inspection(s) has occurred. -The symptoms have been almost all along. Was not identified when at dealership. 2. Rear Coupler. It was replaced in September 2023 with 81,344 miles. And now at approximately 120K miles it needs to be replaced. Again, this is almost from the time of purchase the scrapping noise. We thought it was the tires scrapping when we turned. I find it hard to believe a part can go so quickly (39K miles). $3K + to replace in 2023. -Safety wise the traction in wet weather. - Nissan dealership identified and repaired in September 2023. Provided a 12 month/12K mile warranty. Way too little for the cost of the repair. Infiniti dealership diagnosed this with the CVT. (above) - Nissan dealership said they would need to inspect to determine if there was anything they would do. -The symptons have been almost all along. Was not identified when at dealership.
Mfg Campaign: 11666704
Recall Date: Jun 13, 2025
Nissan North America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2020 Infiniti QX60. The contact stated that while driving on the highway at 65 MPH, the sunroof glass shattered without impact. The vehicle was taken to a local dealer where the vehicle was inspected, and the contact was informed that there was no cause for the failure found. The contact was informed that the sunroof glass needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 74,000.
Corrective Action:
The contact owns a 2020 Infiniti QX60. The contact stated that while driving on the highway at 65 MPH, the sunroof glass shattered without impact. The vehicle was taken to a local dealer where the vehicle was inspected, and the contact was informed that there was no cause for the failure found. The contact was informed that the sunroof glass needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 74,000.
Additional Notes:
The contact owns a 2020 Infiniti QX60. The contact stated that while driving on the highway at 65 MPH, the sunroof glass shattered without impact. The vehicle was taken to a local dealer where the vehicle was inspected, and the contact was informed that there was no cause for the failure found. The contact was informed that the sunroof glass needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 74,000.
Mfg Campaign: 11659816
Recall Date: May 8, 2025
Nissan North America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2020 Infinity QX60. The contact stated while driving at undisclosed speeds, there was an abnormal knocking sound coming from the vehicle. The contact stated that the sound was more evident while turning to the left or the right. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and the contact was informed that the axle was damaged. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V402000 (SUSPENSION, STEERING): however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2020 Infinity QX60. The contact stated while driving at undisclosed speeds, there was an abnormal knocking sound coming from the vehicle. The contact stated that the sound was more evident while turning to the left or the right. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and the contact was informed that the axle was damaged. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V402000 (SUSPENSION, STEERING): however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2020 Infinity QX60. The contact stated while driving at undisclosed speeds, there was an abnormal knocking sound coming from the vehicle. The contact stated that the sound was more evident while turning to the left or the right. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and the contact was informed that the axle was damaged. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V402000 (SUSPENSION, STEERING): however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
Mfg Campaign: 11645639
Recall Date: Feb 28, 2025
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2020 Infinity QX60. The contact stated while driving at undisclosed speeds, there was an abnormal knocking sound coming from the vehicle. The contact stated that the sound was more evident while turning to the left or the right. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and the contact was informed that the axle was damaged. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V402000 (SUSPENSION, STEERING): however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2020 Infinity QX60. The contact stated while driving at undisclosed speeds, there was an abnormal knocking sound coming from the vehicle. The contact stated that the sound was more evident while turning to the left or the right. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and the contact was informed that the axle was damaged. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V402000 (SUSPENSION, STEERING): however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2020 Infinity QX60. The contact stated while driving at undisclosed speeds, there was an abnormal knocking sound coming from the vehicle. The contact stated that the sound was more evident while turning to the left or the right. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and the contact was informed that the axle was damaged. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V402000 (SUSPENSION, STEERING): however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
Mfg Campaign: 11645639
Recall Date: Feb 28, 2025
Nissan North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I was driving at approximately 40 mph in clear weather on a familiar straight asphalt roadway in our community. I suddenly heard a loud blast. I thought it was an explosion near the roadway. I was terrified, so I immediately pulled over into a supermarket parking lot. There was a policeman there, and I asked him if he had heard the explosion. He did not hear anything but volunteered to check my vehicle. He found that the sunroof was blown out. My sunshade was closed, so no glass entered the cabin of my car. The policeman found some glass on the road at the location I was driving. I have contacted the dealer service, and they should be calling me back. I Googled "2020 infiniti QX60 sunroof exploding" and have found many others with the same issue. I also found a website that is seeking a class action lawsuit. I am so happy that I had the sunshade closed. In the years we've owned this car, I've opened the sunroof only a few times.
Corrective Action:
I was driving at approximately 40 mph in clear weather on a familiar straight asphalt roadway in our community. I suddenly heard a loud blast. I thought it was an explosion near the roadway. I was terrified, so I immediately pulled over into a supermarket parking lot. There was a policeman there, and I asked him if he had heard the explosion. He did not hear anything but volunteered to check my vehicle. He found that the sunroof was blown out. My sunshade was closed, so no glass entered the cabin of my car. The policeman found some glass on the road at the location I was driving. I have contacted the dealer service, and they should be calling me back. I Googled "2020 infiniti QX60 sunroof exploding" and have found many others with the same issue. I also found a website that is seeking a class action lawsuit. I am so happy that I had the sunshade closed. In the years we've owned this car, I've opened the sunroof only a few times.
Additional Notes:
I was driving at approximately 40 mph in clear weather on a familiar straight asphalt roadway in our community. I suddenly heard a loud blast. I thought it was an explosion near the roadway. I was terrified, so I immediately pulled over into a supermarket parking lot. There was a policeman there, and I asked him if he had heard the explosion. He did not hear anything but volunteered to check my vehicle. He found that the sunroof was blown out. My sunshade was closed, so no glass entered the cabin of my car. The policeman found some glass on the road at the location I was driving. I have contacted the dealer service, and they should be calling me back. I Googled "2020 infiniti QX60 sunroof exploding" and have found many others with the same issue. I also found a website that is seeking a class action lawsuit. I am so happy that I had the sunshade closed. In the years we've owned this car, I've opened the sunroof only a few times.
Mfg Campaign: 11642760
Recall Date: Feb 14, 2025
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving at approximately 40 mph in clear weather on a familiar straight asphalt roadway in our community. I suddenly heard a loud blast. I thought it was an explosion near the roadway. I was terrified, so I immediately pulled over into a supermarket parking lot. There was a policeman there, and I asked him if he had heard the explosion. He did not hear anything but volunteered to check my vehicle. He found that the sunroof was blown out. My sunshade was closed, so no glass entered the cabin of my car. The policeman found some glass on the road at the location I was driving. I have contacted the dealer service, and they should be calling me back. I Googled "2020 infiniti QX60 sunroof exploding" and have found many others with the same issue. I also found a website that is seeking a class action lawsuit. I am so happy that I had the sunshade closed. In the years we've owned this car, I've opened the sunroof only a few times.
Corrective Action:
I was driving at approximately 40 mph in clear weather on a familiar straight asphalt roadway in our community. I suddenly heard a loud blast. I thought it was an explosion near the roadway. I was terrified, so I immediately pulled over into a supermarket parking lot. There was a policeman there, and I asked him if he had heard the explosion. He did not hear anything but volunteered to check my vehicle. He found that the sunroof was blown out. My sunshade was closed, so no glass entered the cabin of my car. The policeman found some glass on the road at the location I was driving. I have contacted the dealer service, and they should be calling me back. I Googled "2020 infiniti QX60 sunroof exploding" and have found many others with the same issue. I also found a website that is seeking a class action lawsuit. I am so happy that I had the sunshade closed. In the years we've owned this car, I've opened the sunroof only a few times.
Additional Notes:
I was driving at approximately 40 mph in clear weather on a familiar straight asphalt roadway in our community. I suddenly heard a loud blast. I thought it was an explosion near the roadway. I was terrified, so I immediately pulled over into a supermarket parking lot. There was a policeman there, and I asked him if he had heard the explosion. He did not hear anything but volunteered to check my vehicle. He found that the sunroof was blown out. My sunshade was closed, so no glass entered the cabin of my car. The policeman found some glass on the road at the location I was driving. I have contacted the dealer service, and they should be calling me back. I Googled "2020 infiniti QX60 sunroof exploding" and have found many others with the same issue. I also found a website that is seeking a class action lawsuit. I am so happy that I had the sunshade closed. In the years we've owned this car, I've opened the sunroof only a few times.
Mfg Campaign: 11642760
Recall Date: Feb 14, 2025
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The left rear side window rolled down and won’t roll back up and made clicking sound causing both safety issue driving my kids in a stormy day. I tried to open the door and it opens only 10 percent . I had to go from the other door to get my kid out the car. I owned the car 4 years now and I’m the only owner . I took it to the dealer and they opened the door replaced the window regulator and motor. This a faulty make from manufacture that I End up paying for about $1200 . They refused to cover for it because warranty expired in January 2024 but I only have 51000 miles on it. I had similar car window not rolling back on driver side 2 years ago and they said it was a recall.
Corrective Action:
The left rear side window rolled down and won’t roll back up and made clicking sound causing both safety issue driving my kids in a stormy day. I tried to open the door and it opens only 10 percent . I had to go from the other door to get my kid out the car. I owned the car 4 years now and I’m the only owner . I took it to the dealer and they opened the door replaced the window regulator and motor. This a faulty make from manufacture that I End up paying for about $1200 . They refused to cover for it because warranty expired in January 2024 but I only have 51000 miles on it. I had similar car window not rolling back on driver side 2 years ago and they said it was a recall.
Additional Notes:
The left rear side window rolled down and won’t roll back up and made clicking sound causing both safety issue driving my kids in a stormy day. I tried to open the door and it opens only 10 percent . I had to go from the other door to get my kid out the car. I owned the car 4 years now and I’m the only owner . I took it to the dealer and they opened the door replaced the window regulator and motor. This a faulty make from manufacture that I End up paying for about $1200 . They refused to cover for it because warranty expired in January 2024 but I only have 51000 miles on it. I had similar car window not rolling back on driver side 2 years ago and they said it was a recall.
Mfg Campaign: 11605660
Recall Date: Jul 31, 2024
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The left rear side window rolled down and won’t roll back up and made clicking sound causing both safety issue driving my kids in a stormy day. I tried to open the door and it opens only 10 percent . I had to go from the other door to get my kid out the car. I owned the car 4 years now and I’m the only owner . I took it to the dealer and they opened the door replaced the window regulator and motor. This a faulty make from manufacture that I End up paying for about $1200 . They refused to cover for it because warranty expired in January 2024 but I only have 51000 miles on it. I had similar car window not rolling back on driver side 2 years ago and they said it was a recall.
Corrective Action:
The left rear side window rolled down and won’t roll back up and made clicking sound causing both safety issue driving my kids in a stormy day. I tried to open the door and it opens only 10 percent . I had to go from the other door to get my kid out the car. I owned the car 4 years now and I’m the only owner . I took it to the dealer and they opened the door replaced the window regulator and motor. This a faulty make from manufacture that I End up paying for about $1200 . They refused to cover for it because warranty expired in January 2024 but I only have 51000 miles on it. I had similar car window not rolling back on driver side 2 years ago and they said it was a recall.
Additional Notes:
The left rear side window rolled down and won’t roll back up and made clicking sound causing both safety issue driving my kids in a stormy day. I tried to open the door and it opens only 10 percent . I had to go from the other door to get my kid out the car. I owned the car 4 years now and I’m the only owner . I took it to the dealer and they opened the door replaced the window regulator and motor. This a faulty make from manufacture that I End up paying for about $1200 . They refused to cover for it because warranty expired in January 2024 but I only have 51000 miles on it. I had similar car window not rolling back on driver side 2 years ago and they said it was a recall.
Mfg Campaign: 11605660
Recall Date: Jul 31, 2024
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving to work and then the vehicle stopped working once I reached a red light. It would not start and had a burning smell with smoke coming out. I had to call the police which they deemed undrivable and not safe. The car said battery but upon inspection it was a starter and possible belt problem. I've only had this car for less than three months and did an initial inspection where everything was deemed good. Now the car has not shown any problems and had an oil change for basic militance. I had no indications what so ever. It is currently being inspected by the dealer but I have heard back. I do know however, The towing company had tried to turn it back on and it was unsuccessful in both attempts. They had to forcefully tow the car which left tire marks.
Corrective Action:
I was driving to work and then the vehicle stopped working once I reached a red light. It would not start and had a burning smell with smoke coming out. I had to call the police which they deemed undrivable and not safe. The car said battery but upon inspection it was a starter and possible belt problem. I've only had this car for less than three months and did an initial inspection where everything was deemed good. Now the car has not shown any problems and had an oil change for basic militance. I had no indications what so ever. It is currently being inspected by the dealer but I have heard back. I do know however, The towing company had tried to turn it back on and it was unsuccessful in both attempts. They had to forcefully tow the car which left tire marks.
Additional Notes:
I was driving to work and then the vehicle stopped working once I reached a red light. It would not start and had a burning smell with smoke coming out. I had to call the police which they deemed undrivable and not safe. The car said battery but upon inspection it was a starter and possible belt problem. I've only had this car for less than three months and did an initial inspection where everything was deemed good. Now the car has not shown any problems and had an oil change for basic militance. I had no indications what so ever. It is currently being inspected by the dealer but I have heard back. I do know however, The towing company had tried to turn it back on and it was unsuccessful in both attempts. They had to forcefully tow the car which left tire marks.
Mfg Campaign: 11569930
Recall Date: Feb 5, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving to work and then the vehicle stopped working once I reached a red light. It would not start and had a burning smell with smoke coming out. I had to call the police which they deemed undrivable and not safe. The car said battery but upon inspection it was a starter and possible belt problem. I've only had this car for less than three months and did an initial inspection where everything was deemed good. Now the car has not shown any problems and had an oil change for basic militance. I had no indications what so ever. It is currently being inspected by the dealer but I have heard back. I do know however, The towing company had tried to turn it back on and it was unsuccessful in both attempts. They had to forcefully tow the car which left tire marks.
Corrective Action:
I was driving to work and then the vehicle stopped working once I reached a red light. It would not start and had a burning smell with smoke coming out. I had to call the police which they deemed undrivable and not safe. The car said battery but upon inspection it was a starter and possible belt problem. I've only had this car for less than three months and did an initial inspection where everything was deemed good. Now the car has not shown any problems and had an oil change for basic militance. I had no indications what so ever. It is currently being inspected by the dealer but I have heard back. I do know however, The towing company had tried to turn it back on and it was unsuccessful in both attempts. They had to forcefully tow the car which left tire marks.
Additional Notes:
I was driving to work and then the vehicle stopped working once I reached a red light. It would not start and had a burning smell with smoke coming out. I had to call the police which they deemed undrivable and not safe. The car said battery but upon inspection it was a starter and possible belt problem. I've only had this car for less than three months and did an initial inspection where everything was deemed good. Now the car has not shown any problems and had an oil change for basic militance. I had no indications what so ever. It is currently being inspected by the dealer but I have heard back. I do know however, The towing company had tried to turn it back on and it was unsuccessful in both attempts. They had to forcefully tow the car which left tire marks.
Mfg Campaign: 11569930
Recall Date: Feb 5, 2024
Nissan North America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
I was driving to work and then the vehicle stopped working once I reached a red light. It would not start and had a burning smell with smoke coming out. I had to call the police which they deemed undrivable and not safe. The car said battery but upon inspection it was a starter and possible belt problem. I've only had this car for less than three months and did an initial inspection where everything was deemed good. Now the car has not shown any problems and had an oil change for basic militance. I had no indications what so ever. It is currently being inspected by the dealer but I have heard back. I do know however, The towing company had tried to turn it back on and it was unsuccessful in both attempts. They had to forcefully tow the car which left tire marks.
Corrective Action:
I was driving to work and then the vehicle stopped working once I reached a red light. It would not start and had a burning smell with smoke coming out. I had to call the police which they deemed undrivable and not safe. The car said battery but upon inspection it was a starter and possible belt problem. I've only had this car for less than three months and did an initial inspection where everything was deemed good. Now the car has not shown any problems and had an oil change for basic militance. I had no indications what so ever. It is currently being inspected by the dealer but I have heard back. I do know however, The towing company had tried to turn it back on and it was unsuccessful in both attempts. They had to forcefully tow the car which left tire marks.
Additional Notes:
I was driving to work and then the vehicle stopped working once I reached a red light. It would not start and had a burning smell with smoke coming out. I had to call the police which they deemed undrivable and not safe. The car said battery but upon inspection it was a starter and possible belt problem. I've only had this car for less than three months and did an initial inspection where everything was deemed good. Now the car has not shown any problems and had an oil change for basic militance. I had no indications what so ever. It is currently being inspected by the dealer but I have heard back. I do know however, The towing company had tried to turn it back on and it was unsuccessful in both attempts. They had to forcefully tow the car which left tire marks.
Mfg Campaign: 11569930
Recall Date: Feb 5, 2024
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
There is an electrical burning smell when the heat is turned on.
Corrective Action:
There is an electrical burning smell when the heat is turned on.
Additional Notes:
There is an electrical burning smell when the heat is turned on.
Mfg Campaign: 11566079
Recall Date: Jan 17, 2024
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was involved in a multi-car accident on 11/16/23 wile traveling on the 485 Beltway around Charlotte, NC. It was approximately 6 pm, and completely dark. The traffic was very heavy and traveling at 70 mph ( the speed limit) when a car in front of me was stopped. My 2020 Infinity QX60 did NOT alert me of a potential frontal collision, nor did the car begin braking. I slammed on the brakes, but was unable to keep from hitting the car in front of me. I was then hit in my rear by the car in back of me. NONE of my airbags went off!!! That is inconceivable since my front end collided with the car in front of me AND the car behind me hit my car's rear end. I have a badly bruised sternum and am in a great deal of pain. It hurts all of the time, and is excruciating when I move. The safety systems FAILED. I'm very fortunate that I wasn't more badly injured. My SUV was towed to Larry Campbell's Towing Storage yard, which is located at 7327 Old Statesville Rd. in Charlotte, NC. 28269. ( All 3 cars involved in the accident were towed). The NC Highway Patrol responded to the accident and a report was written. The local report number is 231116167HA.
Corrective Action:
I was involved in a multi-car accident on 11/16/23 wile traveling on the 485 Beltway around Charlotte, NC. It was approximately 6 pm, and completely dark. The traffic was very heavy and traveling at 70 mph ( the speed limit) when a car in front of me was stopped. My 2020 Infinity QX60 did NOT alert me of a potential frontal collision, nor did the car begin braking. I slammed on the brakes, but was unable to keep from hitting the car in front of me. I was then hit in my rear by the car in back of me. NONE of my airbags went off!!! That is inconceivable since my front end collided with the car in front of me AND the car behind me hit my car's rear end. I have a badly bruised sternum and am in a great deal of pain. It hurts all of the time, and is excruciating when I move. The safety systems FAILED. I'm very fortunate that I wasn't more badly injured. My SUV was towed to Larry Campbell's Towing Storage yard, which is located at 7327 Old Statesville Rd. in Charlotte, NC. 28269. ( All 3 cars involved in the accident were towed). The NC Highway Patrol responded to the accident and a report was written. The local report number is 231116167HA.
Additional Notes:
I was involved in a multi-car accident on 11/16/23 wile traveling on the 485 Beltway around Charlotte, NC. It was approximately 6 pm, and completely dark. The traffic was very heavy and traveling at 70 mph ( the speed limit) when a car in front of me was stopped. My 2020 Infinity QX60 did NOT alert me of a potential frontal collision, nor did the car begin braking. I slammed on the brakes, but was unable to keep from hitting the car in front of me. I was then hit in my rear by the car in back of me. NONE of my airbags went off!!! That is inconceivable since my front end collided with the car in front of me AND the car behind me hit my car's rear end. I have a badly bruised sternum and am in a great deal of pain. It hurts all of the time, and is excruciating when I move. The safety systems FAILED. I'm very fortunate that I wasn't more badly injured. My SUV was towed to Larry Campbell's Towing Storage yard, which is located at 7327 Old Statesville Rd. in Charlotte, NC. 28269. ( All 3 cars involved in the accident were towed). The NC Highway Patrol responded to the accident and a report was written. The local report number is 231116167HA.
Mfg Campaign: 11556658
Recall Date: Nov 24, 2023
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I was involved in a multi-car accident on 11/16/23 wile traveling on the 485 Beltway around Charlotte, NC. It was approximately 6 pm, and completely dark. The traffic was very heavy and traveling at 70 mph ( the speed limit) when a car in front of me was stopped. My 2020 Infinity QX60 did NOT alert me of a potential frontal collision, nor did the car begin braking. I slammed on the brakes, but was unable to keep from hitting the car in front of me. I was then hit in my rear by the car in back of me. NONE of my airbags went off!!! That is inconceivable since my front end collided with the car in front of me AND the car behind me hit my car's rear end. I have a badly bruised sternum and am in a great deal of pain. It hurts all of the time, and is excruciating when I move. The safety systems FAILED. I'm very fortunate that I wasn't more badly injured. My SUV was towed to Larry Campbell's Towing Storage yard, which is located at 7327 Old Statesville Rd. in Charlotte, NC. 28269. ( All 3 cars involved in the accident were towed). The NC Highway Patrol responded to the accident and a report was written. The local report number is 231116167HA.
Corrective Action:
I was involved in a multi-car accident on 11/16/23 wile traveling on the 485 Beltway around Charlotte, NC. It was approximately 6 pm, and completely dark. The traffic was very heavy and traveling at 70 mph ( the speed limit) when a car in front of me was stopped. My 2020 Infinity QX60 did NOT alert me of a potential frontal collision, nor did the car begin braking. I slammed on the brakes, but was unable to keep from hitting the car in front of me. I was then hit in my rear by the car in back of me. NONE of my airbags went off!!! That is inconceivable since my front end collided with the car in front of me AND the car behind me hit my car's rear end. I have a badly bruised sternum and am in a great deal of pain. It hurts all of the time, and is excruciating when I move. The safety systems FAILED. I'm very fortunate that I wasn't more badly injured. My SUV was towed to Larry Campbell's Towing Storage yard, which is located at 7327 Old Statesville Rd. in Charlotte, NC. 28269. ( All 3 cars involved in the accident were towed). The NC Highway Patrol responded to the accident and a report was written. The local report number is 231116167HA.
Additional Notes:
I was involved in a multi-car accident on 11/16/23 wile traveling on the 485 Beltway around Charlotte, NC. It was approximately 6 pm, and completely dark. The traffic was very heavy and traveling at 70 mph ( the speed limit) when a car in front of me was stopped. My 2020 Infinity QX60 did NOT alert me of a potential frontal collision, nor did the car begin braking. I slammed on the brakes, but was unable to keep from hitting the car in front of me. I was then hit in my rear by the car in back of me. NONE of my airbags went off!!! That is inconceivable since my front end collided with the car in front of me AND the car behind me hit my car's rear end. I have a badly bruised sternum and am in a great deal of pain. It hurts all of the time, and is excruciating when I move. The safety systems FAILED. I'm very fortunate that I wasn't more badly injured. My SUV was towed to Larry Campbell's Towing Storage yard, which is located at 7327 Old Statesville Rd. in Charlotte, NC. 28269. ( All 3 cars involved in the accident were towed). The NC Highway Patrol responded to the accident and a report was written. The local report number is 231116167HA.
Mfg Campaign: 11556658
Recall Date: Nov 24, 2023
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I was involved in a multi-car accident on 11/16/23 wile traveling on the 485 Beltway around Charlotte, NC. It was approximately 6 pm, and completely dark. The traffic was very heavy and traveling at 70 mph ( the speed limit) when a car in front of me was stopped. My 2020 Infinity QX60 did NOT alert me of a potential frontal collision, nor did the car begin braking. I slammed on the brakes, but was unable to keep from hitting the car in front of me. I was then hit in my rear by the car in back of me. NONE of my airbags went off!!! That is inconceivable since my front end collided with the car in front of me AND the car behind me hit my car's rear end. I have a badly bruised sternum and am in a great deal of pain. It hurts all of the time, and is excruciating when I move. The safety systems FAILED. I'm very fortunate that I wasn't more badly injured. My SUV was towed to Larry Campbell's Towing Storage yard, which is located at 7327 Old Statesville Rd. in Charlotte, NC. 28269. ( All 3 cars involved in the accident were towed). The NC Highway Patrol responded to the accident and a report was written. The local report number is 231116167HA.
Corrective Action:
I was involved in a multi-car accident on 11/16/23 wile traveling on the 485 Beltway around Charlotte, NC. It was approximately 6 pm, and completely dark. The traffic was very heavy and traveling at 70 mph ( the speed limit) when a car in front of me was stopped. My 2020 Infinity QX60 did NOT alert me of a potential frontal collision, nor did the car begin braking. I slammed on the brakes, but was unable to keep from hitting the car in front of me. I was then hit in my rear by the car in back of me. NONE of my airbags went off!!! That is inconceivable since my front end collided with the car in front of me AND the car behind me hit my car's rear end. I have a badly bruised sternum and am in a great deal of pain. It hurts all of the time, and is excruciating when I move. The safety systems FAILED. I'm very fortunate that I wasn't more badly injured. My SUV was towed to Larry Campbell's Towing Storage yard, which is located at 7327 Old Statesville Rd. in Charlotte, NC. 28269. ( All 3 cars involved in the accident were towed). The NC Highway Patrol responded to the accident and a report was written. The local report number is 231116167HA.
Additional Notes:
I was involved in a multi-car accident on 11/16/23 wile traveling on the 485 Beltway around Charlotte, NC. It was approximately 6 pm, and completely dark. The traffic was very heavy and traveling at 70 mph ( the speed limit) when a car in front of me was stopped. My 2020 Infinity QX60 did NOT alert me of a potential frontal collision, nor did the car begin braking. I slammed on the brakes, but was unable to keep from hitting the car in front of me. I was then hit in my rear by the car in back of me. NONE of my airbags went off!!! That is inconceivable since my front end collided with the car in front of me AND the car behind me hit my car's rear end. I have a badly bruised sternum and am in a great deal of pain. It hurts all of the time, and is excruciating when I move. The safety systems FAILED. I'm very fortunate that I wasn't more badly injured. My SUV was towed to Larry Campbell's Towing Storage yard, which is located at 7327 Old Statesville Rd. in Charlotte, NC. 28269. ( All 3 cars involved in the accident were towed). The NC Highway Patrol responded to the accident and a report was written. The local report number is 231116167HA.
Mfg Campaign: 11556658
Recall Date: Nov 24, 2023
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
In the summer of 2022 (I think Aug) car was stalling when stopped to make a turn. The check engine light flashed but never stayed on after the 1st incident. Brought it to a dealer and was told that the car was fine. Drove it for another two weeks and the same thing happened and no warning lights appeared. Brought it back to the dealer and was diagnosed with faulty fuel injectors after this 2nd visit. I believe all of the fuel injectors were replaced. In May of 2023 car sounded as if it was going to stall again when stopped in traffic. Happened again in early July and again last week. Today, when I was driving the car sounded as if it was going to stall/jerking. No warning lights came on in any of these scenarios. Todays incident is very concerning since this happened while I was driving between 40-50mph. Since May I have brought this car to two different dealers 3x and they can’t find anything wrong. Safety issues when idling and now when driving. It’s not a consistent issue and is unpredictable, which makes it even more concerning. I called a dealer today and was told not to bring it in since no warning lights came on and they already checked the car about two weeks ago. Was advised to drive the car in sport mode for a week to see if this makes a difference. I do a lot of driving and I’m afraid to be on major highways and driving late at night. I now have to make sure that I drive in a lane that has a shoulder in case I need to pull over.
Corrective Action:
In the summer of 2022 (I think Aug) car was stalling when stopped to make a turn. The check engine light flashed but never stayed on after the 1st incident. Brought it to a dealer and was told that the car was fine. Drove it for another two weeks and the same thing happened and no warning lights appeared. Brought it back to the dealer and was diagnosed with faulty fuel injectors after this 2nd visit. I believe all of the fuel injectors were replaced. In May of 2023 car sounded as if it was going to stall again when stopped in traffic. Happened again in early July and again last week. Today, when I was driving the car sounded as if it was going to stall/jerking. No warning lights came on in any of these scenarios. Todays incident is very concerning since this happened while I was driving between 40-50mph. Since May I have brought this car to two different dealers 3x and they can’t find anything wrong. Safety issues when idling and now when driving. It’s not a consistent issue and is unpredictable, which makes it even more concerning. I called a dealer today and was told not to bring it in since no warning lights came on and they already checked the car about two weeks ago. Was advised to drive the car in sport mode for a week to see if this makes a difference. I do a lot of driving and I’m afraid to be on major highways and driving late at night. I now have to make sure that I drive in a lane that has a shoulder in case I need to pull over.
Additional Notes:
In the summer of 2022 (I think Aug) car was stalling when stopped to make a turn. The check engine light flashed but never stayed on after the 1st incident. Brought it to a dealer and was told that the car was fine. Drove it for another two weeks and the same thing happened and no warning lights appeared. Brought it back to the dealer and was diagnosed with faulty fuel injectors after this 2nd visit. I believe all of the fuel injectors were replaced. In May of 2023 car sounded as if it was going to stall again when stopped in traffic. Happened again in early July and again last week. Today, when I was driving the car sounded as if it was going to stall/jerking. No warning lights came on in any of these scenarios. Todays incident is very concerning since this happened while I was driving between 40-50mph. Since May I have brought this car to two different dealers 3x and they can’t find anything wrong. Safety issues when idling and now when driving. It’s not a consistent issue and is unpredictable, which makes it even more concerning. I called a dealer today and was told not to bring it in since no warning lights came on and they already checked the car about two weeks ago. Was advised to drive the car in sport mode for a week to see if this makes a difference. I do a lot of driving and I’m afraid to be on major highways and driving late at night. I now have to make sure that I drive in a lane that has a shoulder in case I need to pull over.
Mfg Campaign: 11535623
Recall Date: Jul 31, 2023
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