Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017-2021 Sportage and Cadenza vehicles. The electrical circuit in the Hydraulic Electronic Control Unit (HECU) may short-circuit, which can cause a fire in the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC206
Recall Date: Mar 4, 2021
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017 Cadenza vehicles. The brake vacuum hose on the affected vehicles may kink, reducing braking performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC146
Recall Date: Mar 16, 2017
Consumer Complaints
31 ComplaintsKia America, Inc.
Defect Description:
WHEELS
Potential Consequences:
I HAVE 4 HANCOOK VENTIS S1 NOBLE 2+ TIRES ON MY 2017 KIA CADENZA. THE SIZE AND DOT NUMBERS ARE 245/45R18 96V DOT 5MEF 1A H 0217 I HAVE A BUBBLE, IN THE SIDEWALL, IN ONE TIRE THAT MAY BE THE RESULT OF A CRACK IN THE SIDEWALL. THE TIRES ARE VERY NOISY PARTICULARLY AT LOW SPEEDS AND THE REAR TIRES ARE AT 4/32" DEPTH AT 22,500 MILES. CAN YOU ADVISE ME IF THESE TIRES ARE PART OF A RECALL? THANKS FOR ANY HELP YOU CAN GIVE ME. REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
I HAVE 4 HANCOOK VENTIS S1 NOBLE 2+ TIRES ON MY 2017 KIA CADENZA. THE SIZE AND DOT NUMBERS ARE 245/45R18 96V DOT 5MEF 1A H 0217 I HAVE A BUBBLE, IN THE SIDEWALL, IN ONE TIRE THAT MAY BE THE RESULT OF A CRACK IN THE SIDEWALL. THE TIRES ARE VERY NOISY PARTICULARLY AT LOW SPEEDS AND THE REAR TIRES ARE AT 4/32" DEPTH AT 22,500 MILES. CAN YOU ADVISE ME IF THESE TIRES ARE PART OF A RECALL? THANKS FOR ANY HELP YOU CAN GIVE ME. REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
I HAVE 4 HANCOOK VENTIS S1 NOBLE 2+ TIRES ON MY 2017 KIA CADENZA. THE SIZE AND DOT NUMBERS ARE 245/45R18 96V DOT 5MEF 1A H 0217 I HAVE A BUBBLE, IN THE SIDEWALL, IN ONE TIRE THAT MAY BE THE RESULT OF A CRACK IN THE SIDEWALL. THE TIRES ARE VERY NOISY PARTICULARLY AT LOW SPEEDS AND THE REAR TIRES ARE AT 4/32" DEPTH AT 22,500 MILES. CAN YOU ADVISE ME IF THESE TIRES ARE PART OF A RECALL? THANKS FOR ANY HELP YOU CAN GIVE ME. REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11245195
Recall Date: Aug 20, 2019
Kia America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
CAR CUPPED TIRES AROUND 17000 MILES. DEALER BLAMED ME FOR CAR NOT BEING ALIGNED AND NOT ROTATED FREQUENTLY ENOUGH I.E. 7500 MILES. I DISAGREED WITH DEALER FILED COMPLAINT WITH KIA AND THEY MADE A COMPROMISE AND I PAID FOR 2 TIRES AND KIA PAID FOR 2 TIRES, DIFFERENT TIRE BRAND THAN PREVIOUS TIRES. CAR AGAIN CUPPED TIRES AROUND 44000 MILES. I HEARD SOUND IMMEDIATELY AFTER TIRE ROTATION BACK TO FRONT. TOOK CAR TO KIA SEAN THE SERVICE MANAGER CONFIRMED FRONT TIRES WERE CUPPED. TOOK CAR TO KIA DEALER A WEEK OR SO LATER TO DIAGNOSE PROBLEM. THEY LOOKED AT CAR IT WAS WITHIN ALIGNMENT SPECS AND TIRE ROTATIONS DONE APPROX. EVERY 7500 MILES. KIA DEALER THEN TOLD ME THAT THEY BELIEVED THAT THE TIRES WERE AT FAULT AND WERE GOING TO CONTACT TIRE MANUFACTURER TO REPLACE TIRES. I STRONGLY DISAGREED WITH THIS POSITION AND SAID THAT ACCORDING TO EVERYTHING I HAVE READ AND BEEN TOLD THE MOST LIKELY CAUSE IS A SUSPENSION PROBLEM I.E. SHOCKS OR STRUTS. IT IS ALSO NOT GOOD FOR THE CAR TO BE DRIVEN WITH A SUSPENSION PROBLEM AND OR CUPPED TIRES. CUPPED TIRES ARE CAUSED BY POOR CONTACT WITH THE ROAD WHICH MAY ALSO BE DANGEROUS. I DON'T BELIEVE THE PROBLEM IS CAUSED BY THE TIRES (2 SETS TIRES DIFFERENT BRANDS) SO CAN NOT WITH A GOOD CONSCIOUS SUPPORT A TIRE WARRANTY CLAIM. I BELIEVE AND THERE IS A PROBLEM WITH THE SUSPENSION OF THIS CAR NOT SURE IF IT IS A DESIGN PROBLEM OR A PROBLEM WITH A CERTAIN SUSPENSION PART SHOCKS, STRUTS OR BOTH? ON 5/17/19 I FILLED ANOTHER COMPLAINT WITH KIA AND AM CURRENTLY WAITING ON A RESPONSE. I AM FILLING THIS COMPLAINT IN CASE OTHERS ARE HAVING THE SAME PROBLEM.
Corrective Action:
CAR CUPPED TIRES AROUND 17000 MILES. DEALER BLAMED ME FOR CAR NOT BEING ALIGNED AND NOT ROTATED FREQUENTLY ENOUGH I.E. 7500 MILES. I DISAGREED WITH DEALER FILED COMPLAINT WITH KIA AND THEY MADE A COMPROMISE AND I PAID FOR 2 TIRES AND KIA PAID FOR 2 TIRES, DIFFERENT TIRE BRAND THAN PREVIOUS TIRES. CAR AGAIN CUPPED TIRES AROUND 44000 MILES. I HEARD SOUND IMMEDIATELY AFTER TIRE ROTATION BACK TO FRONT. TOOK CAR TO KIA SEAN THE SERVICE MANAGER CONFIRMED FRONT TIRES WERE CUPPED. TOOK CAR TO KIA DEALER A WEEK OR SO LATER TO DIAGNOSE PROBLEM. THEY LOOKED AT CAR IT WAS WITHIN ALIGNMENT SPECS AND TIRE ROTATIONS DONE APPROX. EVERY 7500 MILES. KIA DEALER THEN TOLD ME THAT THEY BELIEVED THAT THE TIRES WERE AT FAULT AND WERE GOING TO CONTACT TIRE MANUFACTURER TO REPLACE TIRES. I STRONGLY DISAGREED WITH THIS POSITION AND SAID THAT ACCORDING TO EVERYTHING I HAVE READ AND BEEN TOLD THE MOST LIKELY CAUSE IS A SUSPENSION PROBLEM I.E. SHOCKS OR STRUTS. IT IS ALSO NOT GOOD FOR THE CAR TO BE DRIVEN WITH A SUSPENSION PROBLEM AND OR CUPPED TIRES. CUPPED TIRES ARE CAUSED BY POOR CONTACT WITH THE ROAD WHICH MAY ALSO BE DANGEROUS. I DON'T BELIEVE THE PROBLEM IS CAUSED BY THE TIRES (2 SETS TIRES DIFFERENT BRANDS) SO CAN NOT WITH A GOOD CONSCIOUS SUPPORT A TIRE WARRANTY CLAIM. I BELIEVE AND THERE IS A PROBLEM WITH THE SUSPENSION OF THIS CAR NOT SURE IF IT IS A DESIGN PROBLEM OR A PROBLEM WITH A CERTAIN SUSPENSION PART SHOCKS, STRUTS OR BOTH? ON 5/17/19 I FILLED ANOTHER COMPLAINT WITH KIA AND AM CURRENTLY WAITING ON A RESPONSE. I AM FILLING THIS COMPLAINT IN CASE OTHERS ARE HAVING THE SAME PROBLEM.
Additional Notes:
CAR CUPPED TIRES AROUND 17000 MILES. DEALER BLAMED ME FOR CAR NOT BEING ALIGNED AND NOT ROTATED FREQUENTLY ENOUGH I.E. 7500 MILES. I DISAGREED WITH DEALER FILED COMPLAINT WITH KIA AND THEY MADE A COMPROMISE AND I PAID FOR 2 TIRES AND KIA PAID FOR 2 TIRES, DIFFERENT TIRE BRAND THAN PREVIOUS TIRES. CAR AGAIN CUPPED TIRES AROUND 44000 MILES. I HEARD SOUND IMMEDIATELY AFTER TIRE ROTATION BACK TO FRONT. TOOK CAR TO KIA SEAN THE SERVICE MANAGER CONFIRMED FRONT TIRES WERE CUPPED. TOOK CAR TO KIA DEALER A WEEK OR SO LATER TO DIAGNOSE PROBLEM. THEY LOOKED AT CAR IT WAS WITHIN ALIGNMENT SPECS AND TIRE ROTATIONS DONE APPROX. EVERY 7500 MILES. KIA DEALER THEN TOLD ME THAT THEY BELIEVED THAT THE TIRES WERE AT FAULT AND WERE GOING TO CONTACT TIRE MANUFACTURER TO REPLACE TIRES. I STRONGLY DISAGREED WITH THIS POSITION AND SAID THAT ACCORDING TO EVERYTHING I HAVE READ AND BEEN TOLD THE MOST LIKELY CAUSE IS A SUSPENSION PROBLEM I.E. SHOCKS OR STRUTS. IT IS ALSO NOT GOOD FOR THE CAR TO BE DRIVEN WITH A SUSPENSION PROBLEM AND OR CUPPED TIRES. CUPPED TIRES ARE CAUSED BY POOR CONTACT WITH THE ROAD WHICH MAY ALSO BE DANGEROUS. I DON'T BELIEVE THE PROBLEM IS CAUSED BY THE TIRES (2 SETS TIRES DIFFERENT BRANDS) SO CAN NOT WITH A GOOD CONSCIOUS SUPPORT A TIRE WARRANTY CLAIM. I BELIEVE AND THERE IS A PROBLEM WITH THE SUSPENSION OF THIS CAR NOT SURE IF IT IS A DESIGN PROBLEM OR A PROBLEM WITH A CERTAIN SUSPENSION PART SHOCKS, STRUTS OR BOTH? ON 5/17/19 I FILLED ANOTHER COMPLAINT WITH KIA AND AM CURRENTLY WAITING ON A RESPONSE. I AM FILLING THIS COMPLAINT IN CASE OTHERS ARE HAVING THE SAME PROBLEM.
Mfg Campaign: 11209114
Recall Date: May 21, 2019
Kia America, Inc.
Defect Description:
WHEELS
Potential Consequences:
CAR CUPPED TIRES AROUND 17000 MILES. DEALER BLAMED ME FOR CAR NOT BEING ALIGNED AND NOT ROTATED FREQUENTLY ENOUGH I.E. 7500 MILES. I DISAGREED WITH DEALER FILED COMPLAINT WITH KIA AND THEY MADE A COMPROMISE AND I PAID FOR 2 TIRES AND KIA PAID FOR 2 TIRES, DIFFERENT TIRE BRAND THAN PREVIOUS TIRES. CAR AGAIN CUPPED TIRES AROUND 44000 MILES. I HEARD SOUND IMMEDIATELY AFTER TIRE ROTATION BACK TO FRONT. TOOK CAR TO KIA SEAN THE SERVICE MANAGER CONFIRMED FRONT TIRES WERE CUPPED. TOOK CAR TO KIA DEALER A WEEK OR SO LATER TO DIAGNOSE PROBLEM. THEY LOOKED AT CAR IT WAS WITHIN ALIGNMENT SPECS AND TIRE ROTATIONS DONE APPROX. EVERY 7500 MILES. KIA DEALER THEN TOLD ME THAT THEY BELIEVED THAT THE TIRES WERE AT FAULT AND WERE GOING TO CONTACT TIRE MANUFACTURER TO REPLACE TIRES. I STRONGLY DISAGREED WITH THIS POSITION AND SAID THAT ACCORDING TO EVERYTHING I HAVE READ AND BEEN TOLD THE MOST LIKELY CAUSE IS A SUSPENSION PROBLEM I.E. SHOCKS OR STRUTS. IT IS ALSO NOT GOOD FOR THE CAR TO BE DRIVEN WITH A SUSPENSION PROBLEM AND OR CUPPED TIRES. CUPPED TIRES ARE CAUSED BY POOR CONTACT WITH THE ROAD WHICH MAY ALSO BE DANGEROUS. I DON'T BELIEVE THE PROBLEM IS CAUSED BY THE TIRES (2 SETS TIRES DIFFERENT BRANDS) SO CAN NOT WITH A GOOD CONSCIOUS SUPPORT A TIRE WARRANTY CLAIM. I BELIEVE AND THERE IS A PROBLEM WITH THE SUSPENSION OF THIS CAR NOT SURE IF IT IS A DESIGN PROBLEM OR A PROBLEM WITH A CERTAIN SUSPENSION PART SHOCKS, STRUTS OR BOTH? ON 5/17/19 I FILLED ANOTHER COMPLAINT WITH KIA AND AM CURRENTLY WAITING ON A RESPONSE. I AM FILLING THIS COMPLAINT IN CASE OTHERS ARE HAVING THE SAME PROBLEM.
Corrective Action:
CAR CUPPED TIRES AROUND 17000 MILES. DEALER BLAMED ME FOR CAR NOT BEING ALIGNED AND NOT ROTATED FREQUENTLY ENOUGH I.E. 7500 MILES. I DISAGREED WITH DEALER FILED COMPLAINT WITH KIA AND THEY MADE A COMPROMISE AND I PAID FOR 2 TIRES AND KIA PAID FOR 2 TIRES, DIFFERENT TIRE BRAND THAN PREVIOUS TIRES. CAR AGAIN CUPPED TIRES AROUND 44000 MILES. I HEARD SOUND IMMEDIATELY AFTER TIRE ROTATION BACK TO FRONT. TOOK CAR TO KIA SEAN THE SERVICE MANAGER CONFIRMED FRONT TIRES WERE CUPPED. TOOK CAR TO KIA DEALER A WEEK OR SO LATER TO DIAGNOSE PROBLEM. THEY LOOKED AT CAR IT WAS WITHIN ALIGNMENT SPECS AND TIRE ROTATIONS DONE APPROX. EVERY 7500 MILES. KIA DEALER THEN TOLD ME THAT THEY BELIEVED THAT THE TIRES WERE AT FAULT AND WERE GOING TO CONTACT TIRE MANUFACTURER TO REPLACE TIRES. I STRONGLY DISAGREED WITH THIS POSITION AND SAID THAT ACCORDING TO EVERYTHING I HAVE READ AND BEEN TOLD THE MOST LIKELY CAUSE IS A SUSPENSION PROBLEM I.E. SHOCKS OR STRUTS. IT IS ALSO NOT GOOD FOR THE CAR TO BE DRIVEN WITH A SUSPENSION PROBLEM AND OR CUPPED TIRES. CUPPED TIRES ARE CAUSED BY POOR CONTACT WITH THE ROAD WHICH MAY ALSO BE DANGEROUS. I DON'T BELIEVE THE PROBLEM IS CAUSED BY THE TIRES (2 SETS TIRES DIFFERENT BRANDS) SO CAN NOT WITH A GOOD CONSCIOUS SUPPORT A TIRE WARRANTY CLAIM. I BELIEVE AND THERE IS A PROBLEM WITH THE SUSPENSION OF THIS CAR NOT SURE IF IT IS A DESIGN PROBLEM OR A PROBLEM WITH A CERTAIN SUSPENSION PART SHOCKS, STRUTS OR BOTH? ON 5/17/19 I FILLED ANOTHER COMPLAINT WITH KIA AND AM CURRENTLY WAITING ON A RESPONSE. I AM FILLING THIS COMPLAINT IN CASE OTHERS ARE HAVING THE SAME PROBLEM.
Additional Notes:
CAR CUPPED TIRES AROUND 17000 MILES. DEALER BLAMED ME FOR CAR NOT BEING ALIGNED AND NOT ROTATED FREQUENTLY ENOUGH I.E. 7500 MILES. I DISAGREED WITH DEALER FILED COMPLAINT WITH KIA AND THEY MADE A COMPROMISE AND I PAID FOR 2 TIRES AND KIA PAID FOR 2 TIRES, DIFFERENT TIRE BRAND THAN PREVIOUS TIRES. CAR AGAIN CUPPED TIRES AROUND 44000 MILES. I HEARD SOUND IMMEDIATELY AFTER TIRE ROTATION BACK TO FRONT. TOOK CAR TO KIA SEAN THE SERVICE MANAGER CONFIRMED FRONT TIRES WERE CUPPED. TOOK CAR TO KIA DEALER A WEEK OR SO LATER TO DIAGNOSE PROBLEM. THEY LOOKED AT CAR IT WAS WITHIN ALIGNMENT SPECS AND TIRE ROTATIONS DONE APPROX. EVERY 7500 MILES. KIA DEALER THEN TOLD ME THAT THEY BELIEVED THAT THE TIRES WERE AT FAULT AND WERE GOING TO CONTACT TIRE MANUFACTURER TO REPLACE TIRES. I STRONGLY DISAGREED WITH THIS POSITION AND SAID THAT ACCORDING TO EVERYTHING I HAVE READ AND BEEN TOLD THE MOST LIKELY CAUSE IS A SUSPENSION PROBLEM I.E. SHOCKS OR STRUTS. IT IS ALSO NOT GOOD FOR THE CAR TO BE DRIVEN WITH A SUSPENSION PROBLEM AND OR CUPPED TIRES. CUPPED TIRES ARE CAUSED BY POOR CONTACT WITH THE ROAD WHICH MAY ALSO BE DANGEROUS. I DON'T BELIEVE THE PROBLEM IS CAUSED BY THE TIRES (2 SETS TIRES DIFFERENT BRANDS) SO CAN NOT WITH A GOOD CONSCIOUS SUPPORT A TIRE WARRANTY CLAIM. I BELIEVE AND THERE IS A PROBLEM WITH THE SUSPENSION OF THIS CAR NOT SURE IF IT IS A DESIGN PROBLEM OR A PROBLEM WITH A CERTAIN SUSPENSION PART SHOCKS, STRUTS OR BOTH? ON 5/17/19 I FILLED ANOTHER COMPLAINT WITH KIA AND AM CURRENTLY WAITING ON A RESPONSE. I AM FILLING THIS COMPLAINT IN CASE OTHERS ARE HAVING THE SAME PROBLEM.
Mfg Campaign: 11209114
Recall Date: May 21, 2019
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS BRAKING APPROACHING A LIGHT ON A STATE ROAD, WHEN THE BRAKE WENT ALL THE WAY TO THE FLOOR SUDDENLY AND IT FELT AS THOUGH THE WHEELS LOCKED UP. THE VEHICLE SLOWED BUT DID NOT STOP, I REAR ENDED A VEHICLE IN FRONT OF ME.
Corrective Action:
I WAS BRAKING APPROACHING A LIGHT ON A STATE ROAD, WHEN THE BRAKE WENT ALL THE WAY TO THE FLOOR SUDDENLY AND IT FELT AS THOUGH THE WHEELS LOCKED UP. THE VEHICLE SLOWED BUT DID NOT STOP, I REAR ENDED A VEHICLE IN FRONT OF ME.
Additional Notes:
I WAS BRAKING APPROACHING A LIGHT ON A STATE ROAD, WHEN THE BRAKE WENT ALL THE WAY TO THE FLOOR SUDDENLY AND IT FELT AS THOUGH THE WHEELS LOCKED UP. THE VEHICLE SLOWED BUT DID NOT STOP, I REAR ENDED A VEHICLE IN FRONT OF ME.
Mfg Campaign: 11166394
Recall Date: Jan 10, 2019
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THIS IS A CONTINUATION OF PREVIOUS NHTSA COMPLAINT ID 11047835. THE STRONG RAW FUEL ODOR AFTER FILLUP RECURRED ON MY VEHICLE AT 9550 MILES, 3600 MILES AFTER THIS PROBLEM WAS SUPPOSED TO BE FIXED. DEALER CLAIMS TO HAVE REPAIRED GAP IN THE PREVIOUSLY-REPLACED HIGH PRESSURE FUEL PUMP SEAL; HOWEVER, FUEL SMELL REMAINS WHEN TANK IS FULL UNTIL DEPLETED TO ABOUT HALF. I ASK NHTSA TO INVESTIGATE THIS RECURRING PROBLEM WITH THE KIA CADENZA.
Corrective Action:
THIS IS A CONTINUATION OF PREVIOUS NHTSA COMPLAINT ID 11047835. THE STRONG RAW FUEL ODOR AFTER FILLUP RECURRED ON MY VEHICLE AT 9550 MILES, 3600 MILES AFTER THIS PROBLEM WAS SUPPOSED TO BE FIXED. DEALER CLAIMS TO HAVE REPAIRED GAP IN THE PREVIOUSLY-REPLACED HIGH PRESSURE FUEL PUMP SEAL; HOWEVER, FUEL SMELL REMAINS WHEN TANK IS FULL UNTIL DEPLETED TO ABOUT HALF. I ASK NHTSA TO INVESTIGATE THIS RECURRING PROBLEM WITH THE KIA CADENZA.
Additional Notes:
THIS IS A CONTINUATION OF PREVIOUS NHTSA COMPLAINT ID 11047835. THE STRONG RAW FUEL ODOR AFTER FILLUP RECURRED ON MY VEHICLE AT 9550 MILES, 3600 MILES AFTER THIS PROBLEM WAS SUPPOSED TO BE FIXED. DEALER CLAIMS TO HAVE REPAIRED GAP IN THE PREVIOUSLY-REPLACED HIGH PRESSURE FUEL PUMP SEAL; HOWEVER, FUEL SMELL REMAINS WHEN TANK IS FULL UNTIL DEPLETED TO ABOUT HALF. I ASK NHTSA TO INVESTIGATE THIS RECURRING PROBLEM WITH THE KIA CADENZA.
Mfg Campaign: 11150022
Recall Date: Nov 7, 2018
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL:CRUISE CONTROL
Potential Consequences:
TL* THE CONTACT LEASED A 2017 KIA CADENZA. WHILE DRIVING 65 MPH WITH THE ADAPTIVE CRUISE CONTROL ACTIVATED, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. AS A RESULT, THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE CERVICAL STENOSIS AND A HERNIATED DISK IN THE LOWER BACK THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP WHERE IT WAS DEEMED OPERABLE. THE DEALER WAS NOT CONTACTED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Corrective Action:
TL* THE CONTACT LEASED A 2017 KIA CADENZA. WHILE DRIVING 65 MPH WITH THE ADAPTIVE CRUISE CONTROL ACTIVATED, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. AS A RESULT, THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE CERVICAL STENOSIS AND A HERNIATED DISK IN THE LOWER BACK THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP WHERE IT WAS DEEMED OPERABLE. THE DEALER WAS NOT CONTACTED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Additional Notes:
TL* THE CONTACT LEASED A 2017 KIA CADENZA. WHILE DRIVING 65 MPH WITH THE ADAPTIVE CRUISE CONTROL ACTIVATED, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. AS A RESULT, THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE CERVICAL STENOSIS AND A HERNIATED DISK IN THE LOWER BACK THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP WHERE IT WAS DEEMED OPERABLE. THE DEALER WAS NOT CONTACTED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Mfg Campaign: 11112627
Recall Date: Jul 20, 2018
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT LEASED A 2017 KIA CADENZA. WHILE DRIVING 65 MPH WITH THE ADAPTIVE CRUISE CONTROL ACTIVATED, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. AS A RESULT, THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE CERVICAL STENOSIS AND A HERNIATED DISK IN THE LOWER BACK THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP WHERE IT WAS DEEMED OPERABLE. THE DEALER WAS NOT CONTACTED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Corrective Action:
TL* THE CONTACT LEASED A 2017 KIA CADENZA. WHILE DRIVING 65 MPH WITH THE ADAPTIVE CRUISE CONTROL ACTIVATED, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. AS A RESULT, THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE CERVICAL STENOSIS AND A HERNIATED DISK IN THE LOWER BACK THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP WHERE IT WAS DEEMED OPERABLE. THE DEALER WAS NOT CONTACTED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Additional Notes:
TL* THE CONTACT LEASED A 2017 KIA CADENZA. WHILE DRIVING 65 MPH WITH THE ADAPTIVE CRUISE CONTROL ACTIVATED, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. AS A RESULT, THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE CERVICAL STENOSIS AND A HERNIATED DISK IN THE LOWER BACK THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP WHERE IT WAS DEEMED OPERABLE. THE DEALER WAS NOT CONTACTED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Mfg Campaign: 11112627
Recall Date: Jul 20, 2018
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
OUTSIDE AIR TEMP SENSOR HAS DEFECT. IT READS 32 DEGREES F. WHEN TEMPS ARE OVER 80 F OUTSIDE. WON'T ALLOW AUTO AIR CONDITIONING TO WORK. THE ENGINE EMISSION CONTROL WARNING LIGHT COMES ON AND STAYS ON. HAVE HAD IN THE DEALERSHIP 3 TIMES AND THEY KEEP TELLING ME MY GAS CAP IS NOT SEALING. IT'S RESET AND IT COMES BACK ON AGAIN.
Corrective Action:
OUTSIDE AIR TEMP SENSOR HAS DEFECT. IT READS 32 DEGREES F. WHEN TEMPS ARE OVER 80 F OUTSIDE. WON'T ALLOW AUTO AIR CONDITIONING TO WORK. THE ENGINE EMISSION CONTROL WARNING LIGHT COMES ON AND STAYS ON. HAVE HAD IN THE DEALERSHIP 3 TIMES AND THEY KEEP TELLING ME MY GAS CAP IS NOT SEALING. IT'S RESET AND IT COMES BACK ON AGAIN.
Additional Notes:
OUTSIDE AIR TEMP SENSOR HAS DEFECT. IT READS 32 DEGREES F. WHEN TEMPS ARE OVER 80 F OUTSIDE. WON'T ALLOW AUTO AIR CONDITIONING TO WORK. THE ENGINE EMISSION CONTROL WARNING LIGHT COMES ON AND STAYS ON. HAVE HAD IN THE DEALERSHIP 3 TIMES AND THEY KEEP TELLING ME MY GAS CAP IS NOT SEALING. IT'S RESET AND IT COMES BACK ON AGAIN.
Mfg Campaign: 11110901
Recall Date: Jul 12, 2018
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
OUTSIDE AIR TEMP SENSOR HAS DEFECT. IT READS 32 DEGREES F. WHEN TEMPS ARE OVER 80 F OUTSIDE. WON'T ALLOW AUTO AIR CONDITIONING TO WORK. THE ENGINE EMISSION CONTROL WARNING LIGHT COMES ON AND STAYS ON. HAVE HAD IN THE DEALERSHIP 3 TIMES AND THEY KEEP TELLING ME MY GAS CAP IS NOT SEALING. IT'S RESET AND IT COMES BACK ON AGAIN.
Corrective Action:
OUTSIDE AIR TEMP SENSOR HAS DEFECT. IT READS 32 DEGREES F. WHEN TEMPS ARE OVER 80 F OUTSIDE. WON'T ALLOW AUTO AIR CONDITIONING TO WORK. THE ENGINE EMISSION CONTROL WARNING LIGHT COMES ON AND STAYS ON. HAVE HAD IN THE DEALERSHIP 3 TIMES AND THEY KEEP TELLING ME MY GAS CAP IS NOT SEALING. IT'S RESET AND IT COMES BACK ON AGAIN.
Additional Notes:
OUTSIDE AIR TEMP SENSOR HAS DEFECT. IT READS 32 DEGREES F. WHEN TEMPS ARE OVER 80 F OUTSIDE. WON'T ALLOW AUTO AIR CONDITIONING TO WORK. THE ENGINE EMISSION CONTROL WARNING LIGHT COMES ON AND STAYS ON. HAVE HAD IN THE DEALERSHIP 3 TIMES AND THEY KEEP TELLING ME MY GAS CAP IS NOT SEALING. IT'S RESET AND IT COMES BACK ON AGAIN.
Mfg Campaign: 11110901
Recall Date: Jul 12, 2018
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKE ISSUE: I HAD AN ACCIDENT DUE TO A BRAKE FAILURE ON THIS CAR. I WAS DRIVING VERY SLOWLY GOING DOWNHILL (SPEEDS 0 TO 10 MPH) IN A LINE OF CARS STOPPING AND GOING, STOPPING AND GOING MANY TIMES. AT FIRST THE BRAKE PEDAL FELT NORMAL AS PRESSURE WAS APPLIED THE CAR SLOWED THEN PETAL RESISTANCE WOULD DROP AND THE CAR WOULD SPEED UP DUE TO THE DOWNHILL GRADE. I APPLIED FOOT PRESSURE TO PETAL AGAIN AND THE SAME THING HAPPENED OVER AND OVER AGAIN. I SLOWLY RAN INTO THE BACK OF THE CAR IN FRONT OF ME. I HIT THE CAR IN FRONT OF ME MANY TIMES AS IT MOVED FORWARD. THIS CAR HAS AN AUTONOMOUS EMERGENCY BRAKING (AEB) EQUIPPED ON IT. THE AEB IS SUPPOSED TO APPLY BRAKES WHEN YOU'RE ABOUT TO HIT SOMETHING. IT'S SUPPOSED TO TURN OFF AT ABOUT 6 MPH, IN THIS TRAFFIC MY SPEED VARY THROUGH THIS POINT MANY TIMES. I FEEL THE CONSTANT ON AND OFF OF AEB CONFUSED THE CONTROL SYSTEM ON THE CAR AND CAUSE THE BRAKES TO MALFUNCTION. THE ROAD CONDITION WAS WET BUT NO STANDING WATER. THE ACCIDENT WAS NOT A SKID. THE TIRES ARE IN GREAT SHAPE THE CAR ONLY HAS 14000 MILES ON IT.
Corrective Action:
BRAKE ISSUE: I HAD AN ACCIDENT DUE TO A BRAKE FAILURE ON THIS CAR. I WAS DRIVING VERY SLOWLY GOING DOWNHILL (SPEEDS 0 TO 10 MPH) IN A LINE OF CARS STOPPING AND GOING, STOPPING AND GOING MANY TIMES. AT FIRST THE BRAKE PEDAL FELT NORMAL AS PRESSURE WAS APPLIED THE CAR SLOWED THEN PETAL RESISTANCE WOULD DROP AND THE CAR WOULD SPEED UP DUE TO THE DOWNHILL GRADE. I APPLIED FOOT PRESSURE TO PETAL AGAIN AND THE SAME THING HAPPENED OVER AND OVER AGAIN. I SLOWLY RAN INTO THE BACK OF THE CAR IN FRONT OF ME. I HIT THE CAR IN FRONT OF ME MANY TIMES AS IT MOVED FORWARD. THIS CAR HAS AN AUTONOMOUS EMERGENCY BRAKING (AEB) EQUIPPED ON IT. THE AEB IS SUPPOSED TO APPLY BRAKES WHEN YOU'RE ABOUT TO HIT SOMETHING. IT'S SUPPOSED TO TURN OFF AT ABOUT 6 MPH, IN THIS TRAFFIC MY SPEED VARY THROUGH THIS POINT MANY TIMES. I FEEL THE CONSTANT ON AND OFF OF AEB CONFUSED THE CONTROL SYSTEM ON THE CAR AND CAUSE THE BRAKES TO MALFUNCTION. THE ROAD CONDITION WAS WET BUT NO STANDING WATER. THE ACCIDENT WAS NOT A SKID. THE TIRES ARE IN GREAT SHAPE THE CAR ONLY HAS 14000 MILES ON IT.
Additional Notes:
BRAKE ISSUE: I HAD AN ACCIDENT DUE TO A BRAKE FAILURE ON THIS CAR. I WAS DRIVING VERY SLOWLY GOING DOWNHILL (SPEEDS 0 TO 10 MPH) IN A LINE OF CARS STOPPING AND GOING, STOPPING AND GOING MANY TIMES. AT FIRST THE BRAKE PEDAL FELT NORMAL AS PRESSURE WAS APPLIED THE CAR SLOWED THEN PETAL RESISTANCE WOULD DROP AND THE CAR WOULD SPEED UP DUE TO THE DOWNHILL GRADE. I APPLIED FOOT PRESSURE TO PETAL AGAIN AND THE SAME THING HAPPENED OVER AND OVER AGAIN. I SLOWLY RAN INTO THE BACK OF THE CAR IN FRONT OF ME. I HIT THE CAR IN FRONT OF ME MANY TIMES AS IT MOVED FORWARD. THIS CAR HAS AN AUTONOMOUS EMERGENCY BRAKING (AEB) EQUIPPED ON IT. THE AEB IS SUPPOSED TO APPLY BRAKES WHEN YOU'RE ABOUT TO HIT SOMETHING. IT'S SUPPOSED TO TURN OFF AT ABOUT 6 MPH, IN THIS TRAFFIC MY SPEED VARY THROUGH THIS POINT MANY TIMES. I FEEL THE CONSTANT ON AND OFF OF AEB CONFUSED THE CONTROL SYSTEM ON THE CAR AND CAUSE THE BRAKES TO MALFUNCTION. THE ROAD CONDITION WAS WET BUT NO STANDING WATER. THE ACCIDENT WAS NOT A SKID. THE TIRES ARE IN GREAT SHAPE THE CAR ONLY HAS 14000 MILES ON IT.
Mfg Campaign: 11105339
Recall Date: Jul 3, 2018
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
SHORTLY AFTER FILLING FUEL TANK A STRONG RAW FUEL ODOR EMANATED FROM THE LEFT SIDE OF THE VEHICLE NEAR THE FUEL DOOR. THE SMELL WAS MOST PRONOUNCED OUTSIDE THE VEHICLE. INITIALLY I THOUGHT SOME FUEL HAD SPILLED, BUT THE SMELL LASTED SEVERAL DAYS UNTIL THE TANK WAS DEPLETED TO 1/2 FULL, AND IMMEDIATELY CAME BACK UPON NEXT FILL UP. NO CEL OR CODES WERE THROWN, AND DRIVABILITY WAS NOT AFFECTED. DEALER SERVICE DEPARTMENT INITIALLY MISDIAGNOSED PROBLEM AS CLOGGED FUEL VENT LINES, BUT ON THE SECOND VISIT THEY APPEAR TO HAVE CORRECTLY IDENTIFIED THE ISSUE AS A LEAKING SEAL AROUND THE HIGH PRESSURE FUEL PUMP ATOP THE VEHICLE'S FUEL TANK. DEALER INVOICE NOTES THE FUEL PUMP GASKET WAS "TORN APART." (THE INVOICE INCORRECTLY NOTES THE SMELL WAS APPARENT INSIDE THE VEHICLE, NOT THE OUTSIDE.)
Corrective Action:
SHORTLY AFTER FILLING FUEL TANK A STRONG RAW FUEL ODOR EMANATED FROM THE LEFT SIDE OF THE VEHICLE NEAR THE FUEL DOOR. THE SMELL WAS MOST PRONOUNCED OUTSIDE THE VEHICLE. INITIALLY I THOUGHT SOME FUEL HAD SPILLED, BUT THE SMELL LASTED SEVERAL DAYS UNTIL THE TANK WAS DEPLETED TO 1/2 FULL, AND IMMEDIATELY CAME BACK UPON NEXT FILL UP. NO CEL OR CODES WERE THROWN, AND DRIVABILITY WAS NOT AFFECTED. DEALER SERVICE DEPARTMENT INITIALLY MISDIAGNOSED PROBLEM AS CLOGGED FUEL VENT LINES, BUT ON THE SECOND VISIT THEY APPEAR TO HAVE CORRECTLY IDENTIFIED THE ISSUE AS A LEAKING SEAL AROUND THE HIGH PRESSURE FUEL PUMP ATOP THE VEHICLE'S FUEL TANK. DEALER INVOICE NOTES THE FUEL PUMP GASKET WAS "TORN APART." (THE INVOICE INCORRECTLY NOTES THE SMELL WAS APPARENT INSIDE THE VEHICLE, NOT THE OUTSIDE.)
Additional Notes:
SHORTLY AFTER FILLING FUEL TANK A STRONG RAW FUEL ODOR EMANATED FROM THE LEFT SIDE OF THE VEHICLE NEAR THE FUEL DOOR. THE SMELL WAS MOST PRONOUNCED OUTSIDE THE VEHICLE. INITIALLY I THOUGHT SOME FUEL HAD SPILLED, BUT THE SMELL LASTED SEVERAL DAYS UNTIL THE TANK WAS DEPLETED TO 1/2 FULL, AND IMMEDIATELY CAME BACK UPON NEXT FILL UP. NO CEL OR CODES WERE THROWN, AND DRIVABILITY WAS NOT AFFECTED. DEALER SERVICE DEPARTMENT INITIALLY MISDIAGNOSED PROBLEM AS CLOGGED FUEL VENT LINES, BUT ON THE SECOND VISIT THEY APPEAR TO HAVE CORRECTLY IDENTIFIED THE ISSUE AS A LEAKING SEAL AROUND THE HIGH PRESSURE FUEL PUMP ATOP THE VEHICLE'S FUEL TANK. DEALER INVOICE NOTES THE FUEL PUMP GASKET WAS "TORN APART." (THE INVOICE INCORRECTLY NOTES THE SMELL WAS APPARENT INSIDE THE VEHICLE, NOT THE OUTSIDE.)
Mfg Campaign: 11047835
Recall Date: Nov 21, 2017
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