Complaints & Recalls
Consumer Complaints
100 ComplaintsKia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery drain and dead battery when parked overnight.
Corrective Action:
Battery drain and dead battery when parked overnight.
Additional Notes:
Battery drain and dead battery when parked overnight.
Mfg Campaign: 11607773
Recall Date: Aug 11, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle sat in my garage in for 2 days and when I went to go drive, I found the vehicle was dead and had to be jumped. The vehicle currently has 370 miles on it and when I started the vehicle, it returned an error stating that the electrical system drained the battery.
Corrective Action:
Vehicle sat in my garage in for 2 days and when I went to go drive, I found the vehicle was dead and had to be jumped. The vehicle currently has 370 miles on it and when I started the vehicle, it returned an error stating that the electrical system drained the battery.
Additional Notes:
Vehicle sat in my garage in for 2 days and when I went to go drive, I found the vehicle was dead and had to be jumped. The vehicle currently has 370 miles on it and when I started the vehicle, it returned an error stating that the electrical system drained the battery.
Mfg Campaign: 11607684
Recall Date: Aug 10, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery died after owning the car for 4 days. Kia service could not determine a cause. Parasitic drain of the battery caused car to be dead.
Corrective Action:
Battery died after owning the car for 4 days. Kia service could not determine a cause. Parasitic drain of the battery caused car to be dead.
Additional Notes:
Battery died after owning the car for 4 days. Kia service could not determine a cause. Parasitic drain of the battery caused car to be dead.
Mfg Campaign: 11607685
Recall Date: Aug 10, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
New 2025 Carnival SXP that has been taken back to the dealer on 2 separate occasions in the first 2 weeks of owning the vehicle. The battery has died 4 times with no obvious reason for the parasitic draw. The dealer recharged the battery once but the issue again come back just a few days later. After the second trip to the dealer, they replaced the battery, but are unable to find any other reason for the problem to have occurred.
Corrective Action:
New 2025 Carnival SXP that has been taken back to the dealer on 2 separate occasions in the first 2 weeks of owning the vehicle. The battery has died 4 times with no obvious reason for the parasitic draw. The dealer recharged the battery once but the issue again come back just a few days later. After the second trip to the dealer, they replaced the battery, but are unable to find any other reason for the problem to have occurred.
Additional Notes:
New 2025 Carnival SXP that has been taken back to the dealer on 2 separate occasions in the first 2 weeks of owning the vehicle. The battery has died 4 times with no obvious reason for the parasitic draw. The dealer recharged the battery once but the issue again come back just a few days later. After the second trip to the dealer, they replaced the battery, but are unable to find any other reason for the problem to have occurred.
Mfg Campaign: 11607702
Recall Date: Aug 10, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The battery on my new Kia Carnival 2025 SX has repeatedly died within the first few weeks of ownership. There seems to be some issue causing it to drain within 2-3 days. The battery has drained down to 4V and 7V in two of the instances. It does charge back up to full but will resume draining afterward, usually dying in 2-3 days. Kia dealer has replaced the battery but the issue still occurred after and now it is at the dealer for the third time in a month. They confirm the issue but have not been able to identify the cause of the parisitic drain yet.
Corrective Action:
The battery on my new Kia Carnival 2025 SX has repeatedly died within the first few weeks of ownership. There seems to be some issue causing it to drain within 2-3 days. The battery has drained down to 4V and 7V in two of the instances. It does charge back up to full but will resume draining afterward, usually dying in 2-3 days. Kia dealer has replaced the battery but the issue still occurred after and now it is at the dealer for the third time in a month. They confirm the issue but have not been able to identify the cause of the parisitic drain yet.
Additional Notes:
The battery on my new Kia Carnival 2025 SX has repeatedly died within the first few weeks of ownership. There seems to be some issue causing it to drain within 2-3 days. The battery has drained down to 4V and 7V in two of the instances. It does charge back up to full but will resume draining afterward, usually dying in 2-3 days. Kia dealer has replaced the battery but the issue still occurred after and now it is at the dealer for the third time in a month. They confirm the issue but have not been able to identify the cause of the parisitic drain yet.
Mfg Campaign: 11607728
Recall Date: Aug 10, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On July 19, 2024, my 2025 Kia Carnival SXP experienced a significant battery drainage issue, rendering the vehicle inoperable. The cause is currently unknown, but it seems to involve a parasitic electrical draw that drained the battery while the car was parked and turned off. This issue occurred despite no prior warning or indication of battery problems. Compounding the situation, the door locks, including the mechanical lock, were disabled, preventing access to the vehicle. Kia roadside assistance sent a locksmith, who had to jump-start the vehicle to restore operation. After the jump-start, I received warnings that multiple systems were inoperable, including critical safety and driver assistance features such as the integrated braking system, motor-driven power steering, and tire pressure monitoring system. These failures raise serious concerns about the vehicle's reliability and safety, as it became inoperable and inaccessible without warning, potentially leaving drivers and passengers stranded in dangerous situations.
Corrective Action:
On July 19, 2024, my 2025 Kia Carnival SXP experienced a significant battery drainage issue, rendering the vehicle inoperable. The cause is currently unknown, but it seems to involve a parasitic electrical draw that drained the battery while the car was parked and turned off. This issue occurred despite no prior warning or indication of battery problems. Compounding the situation, the door locks, including the mechanical lock, were disabled, preventing access to the vehicle. Kia roadside assistance sent a locksmith, who had to jump-start the vehicle to restore operation. After the jump-start, I received warnings that multiple systems were inoperable, including critical safety and driver assistance features such as the integrated braking system, motor-driven power steering, and tire pressure monitoring system. These failures raise serious concerns about the vehicle's reliability and safety, as it became inoperable and inaccessible without warning, potentially leaving drivers and passengers stranded in dangerous situations.
Additional Notes:
On July 19, 2024, my 2025 Kia Carnival SXP experienced a significant battery drainage issue, rendering the vehicle inoperable. The cause is currently unknown, but it seems to involve a parasitic electrical draw that drained the battery while the car was parked and turned off. This issue occurred despite no prior warning or indication of battery problems. Compounding the situation, the door locks, including the mechanical lock, were disabled, preventing access to the vehicle. Kia roadside assistance sent a locksmith, who had to jump-start the vehicle to restore operation. After the jump-start, I received warnings that multiple systems were inoperable, including critical safety and driver assistance features such as the integrated braking system, motor-driven power steering, and tire pressure monitoring system. These failures raise serious concerns about the vehicle's reliability and safety, as it became inoperable and inaccessible without warning, potentially leaving drivers and passengers stranded in dangerous situations.
Mfg Campaign: 11607738
Recall Date: Aug 10, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
On July 19, 2024, my 2025 Kia Carnival SXP experienced a significant battery drainage issue, rendering the vehicle inoperable. The cause is currently unknown, but it seems to involve a parasitic electrical draw that drained the battery while the car was parked and turned off. This issue occurred despite no prior warning or indication of battery problems. Compounding the situation, the door locks, including the mechanical lock, were disabled, preventing access to the vehicle. Kia roadside assistance sent a locksmith, who had to jump-start the vehicle to restore operation. After the jump-start, I received warnings that multiple systems were inoperable, including critical safety and driver assistance features such as the integrated braking system, motor-driven power steering, and tire pressure monitoring system. These failures raise serious concerns about the vehicle's reliability and safety, as it became inoperable and inaccessible without warning, potentially leaving drivers and passengers stranded in dangerous situations.
Corrective Action:
On July 19, 2024, my 2025 Kia Carnival SXP experienced a significant battery drainage issue, rendering the vehicle inoperable. The cause is currently unknown, but it seems to involve a parasitic electrical draw that drained the battery while the car was parked and turned off. This issue occurred despite no prior warning or indication of battery problems. Compounding the situation, the door locks, including the mechanical lock, were disabled, preventing access to the vehicle. Kia roadside assistance sent a locksmith, who had to jump-start the vehicle to restore operation. After the jump-start, I received warnings that multiple systems were inoperable, including critical safety and driver assistance features such as the integrated braking system, motor-driven power steering, and tire pressure monitoring system. These failures raise serious concerns about the vehicle's reliability and safety, as it became inoperable and inaccessible without warning, potentially leaving drivers and passengers stranded in dangerous situations.
Additional Notes:
On July 19, 2024, my 2025 Kia Carnival SXP experienced a significant battery drainage issue, rendering the vehicle inoperable. The cause is currently unknown, but it seems to involve a parasitic electrical draw that drained the battery while the car was parked and turned off. This issue occurred despite no prior warning or indication of battery problems. Compounding the situation, the door locks, including the mechanical lock, were disabled, preventing access to the vehicle. Kia roadside assistance sent a locksmith, who had to jump-start the vehicle to restore operation. After the jump-start, I received warnings that multiple systems were inoperable, including critical safety and driver assistance features such as the integrated braking system, motor-driven power steering, and tire pressure monitoring system. These failures raise serious concerns about the vehicle's reliability and safety, as it became inoperable and inaccessible without warning, potentially leaving drivers and passengers stranded in dangerous situations.
Mfg Campaign: 11607738
Recall Date: Aug 10, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
On July 19, 2024, my 2025 Kia Carnival SXP experienced a significant battery drainage issue, rendering the vehicle inoperable. The cause is currently unknown, but it seems to involve a parasitic electrical draw that drained the battery while the car was parked and turned off. This issue occurred despite no prior warning or indication of battery problems. Compounding the situation, the door locks, including the mechanical lock, were disabled, preventing access to the vehicle. Kia roadside assistance sent a locksmith, who had to jump-start the vehicle to restore operation. After the jump-start, I received warnings that multiple systems were inoperable, including critical safety and driver assistance features such as the integrated braking system, motor-driven power steering, and tire pressure monitoring system. These failures raise serious concerns about the vehicle's reliability and safety, as it became inoperable and inaccessible without warning, potentially leaving drivers and passengers stranded in dangerous situations.
Corrective Action:
On July 19, 2024, my 2025 Kia Carnival SXP experienced a significant battery drainage issue, rendering the vehicle inoperable. The cause is currently unknown, but it seems to involve a parasitic electrical draw that drained the battery while the car was parked and turned off. This issue occurred despite no prior warning or indication of battery problems. Compounding the situation, the door locks, including the mechanical lock, were disabled, preventing access to the vehicle. Kia roadside assistance sent a locksmith, who had to jump-start the vehicle to restore operation. After the jump-start, I received warnings that multiple systems were inoperable, including critical safety and driver assistance features such as the integrated braking system, motor-driven power steering, and tire pressure monitoring system. These failures raise serious concerns about the vehicle's reliability and safety, as it became inoperable and inaccessible without warning, potentially leaving drivers and passengers stranded in dangerous situations.
Additional Notes:
On July 19, 2024, my 2025 Kia Carnival SXP experienced a significant battery drainage issue, rendering the vehicle inoperable. The cause is currently unknown, but it seems to involve a parasitic electrical draw that drained the battery while the car was parked and turned off. This issue occurred despite no prior warning or indication of battery problems. Compounding the situation, the door locks, including the mechanical lock, were disabled, preventing access to the vehicle. Kia roadside assistance sent a locksmith, who had to jump-start the vehicle to restore operation. After the jump-start, I received warnings that multiple systems were inoperable, including critical safety and driver assistance features such as the integrated braking system, motor-driven power steering, and tire pressure monitoring system. These failures raise serious concerns about the vehicle's reliability and safety, as it became inoperable and inaccessible without warning, potentially leaving drivers and passengers stranded in dangerous situations.
Mfg Campaign: 11607738
Recall Date: Aug 10, 2024
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
After a week of owning the car the battery died over night. Was jumped by roadside and died later that day and jumped again. After the 2nd jump, the AC and air bags didn’t work. Then the check engine light came on. Kia has had my brand new carnival since July 26 with no fix.
Corrective Action:
After a week of owning the car the battery died over night. Was jumped by roadside and died later that day and jumped again. After the 2nd jump, the AC and air bags didn’t work. Then the check engine light came on. Kia has had my brand new carnival since July 26 with no fix.
Additional Notes:
After a week of owning the car the battery died over night. Was jumped by roadside and died later that day and jumped again. After the 2nd jump, the AC and air bags didn’t work. Then the check engine light came on. Kia has had my brand new carnival since July 26 with no fix.
Mfg Campaign: 11607740
Recall Date: Aug 10, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
After a week of owning the car the battery died over night. Was jumped by roadside and died later that day and jumped again. After the 2nd jump, the AC and air bags didn’t work. Then the check engine light came on. Kia has had my brand new carnival since July 26 with no fix.
Corrective Action:
After a week of owning the car the battery died over night. Was jumped by roadside and died later that day and jumped again. After the 2nd jump, the AC and air bags didn’t work. Then the check engine light came on. Kia has had my brand new carnival since July 26 with no fix.
Additional Notes:
After a week of owning the car the battery died over night. Was jumped by roadside and died later that day and jumped again. After the 2nd jump, the AC and air bags didn’t work. Then the check engine light came on. Kia has had my brand new carnival since July 26 with no fix.
Mfg Campaign: 11607740
Recall Date: Aug 10, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
After a week of owning the car the battery died over night. Was jumped by roadside and died later that day and jumped again. After the 2nd jump, the AC and air bags didn’t work. Then the check engine light came on. Kia has had my brand new carnival since July 26 with no fix.
Corrective Action:
After a week of owning the car the battery died over night. Was jumped by roadside and died later that day and jumped again. After the 2nd jump, the AC and air bags didn’t work. Then the check engine light came on. Kia has had my brand new carnival since July 26 with no fix.
Additional Notes:
After a week of owning the car the battery died over night. Was jumped by roadside and died later that day and jumped again. After the 2nd jump, the AC and air bags didn’t work. Then the check engine light came on. Kia has had my brand new carnival since July 26 with no fix.
Mfg Campaign: 11607740
Recall Date: Aug 10, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle was purchased 7/31. Due to seeing others reporting battery drain, I began testing battery charge. I can report that my vehicle is also affected. Voltage drops significantly after just 12 hours of sitting. There’s a parasitic draw somewhere in the vehicle that is killing the batteries in EX, SX, and SX Prestige trims. I’ve purchased a jump box and I now hook it up to a battery tender every night. So far, this has prevented a dead battery, but this shouldn’t have to be done with a vehicle that isn’t yet a month old.
Corrective Action:
Vehicle was purchased 7/31. Due to seeing others reporting battery drain, I began testing battery charge. I can report that my vehicle is also affected. Voltage drops significantly after just 12 hours of sitting. There’s a parasitic draw somewhere in the vehicle that is killing the batteries in EX, SX, and SX Prestige trims. I’ve purchased a jump box and I now hook it up to a battery tender every night. So far, this has prevented a dead battery, but this shouldn’t have to be done with a vehicle that isn’t yet a month old.
Additional Notes:
Vehicle was purchased 7/31. Due to seeing others reporting battery drain, I began testing battery charge. I can report that my vehicle is also affected. Voltage drops significantly after just 12 hours of sitting. There’s a parasitic draw somewhere in the vehicle that is killing the batteries in EX, SX, and SX Prestige trims. I’ve purchased a jump box and I now hook it up to a battery tender every night. So far, this has prevented a dead battery, but this shouldn’t have to be done with a vehicle that isn’t yet a month old.
Mfg Campaign: 11607442
Recall Date: Aug 9, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
battery constantly dead. If the vehicle is locked, can't unlock, even with provided manual key. Dies on the highway creating dangerous conditions.
Corrective Action:
battery constantly dead. If the vehicle is locked, can't unlock, even with provided manual key. Dies on the highway creating dangerous conditions.
Additional Notes:
battery constantly dead. If the vehicle is locked, can't unlock, even with provided manual key. Dies on the highway creating dangerous conditions.
Mfg Campaign: 11607482
Recall Date: Aug 9, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The first sign of the parasitic battery drainage is typically a warning in the Kia Access app that says the vehicle's 12v battery levels have dropped below 40% and remote functions are halted. The app will not inform you of this issue. It's only when you try to use remote functions will you find out. The more direct way of knowing about the issue is obviously discovering a dead battery which will have to be jump started. For me, this happened around 400 miles after purchasing the vehicle brand new. The vehicle is now at the dealership for servicing.
Corrective Action:
The first sign of the parasitic battery drainage is typically a warning in the Kia Access app that says the vehicle's 12v battery levels have dropped below 40% and remote functions are halted. The app will not inform you of this issue. It's only when you try to use remote functions will you find out. The more direct way of knowing about the issue is obviously discovering a dead battery which will have to be jump started. For me, this happened around 400 miles after purchasing the vehicle brand new. The vehicle is now at the dealership for servicing.
Additional Notes:
The first sign of the parasitic battery drainage is typically a warning in the Kia Access app that says the vehicle's 12v battery levels have dropped below 40% and remote functions are halted. The app will not inform you of this issue. It's only when you try to use remote functions will you find out. The more direct way of knowing about the issue is obviously discovering a dead battery which will have to be jump started. For me, this happened around 400 miles after purchasing the vehicle brand new. The vehicle is now at the dealership for servicing.
Mfg Campaign: 11607639
Recall Date: Aug 9, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery died without warning. Took 30 minutes to jump start. Nothing was left on, no warnings prior. Took it to the dealership the next day. They ran some tests. Everything appeared fine with the battery.
Corrective Action:
Battery died without warning. Took 30 minutes to jump start. Nothing was left on, no warnings prior. Took it to the dealership the next day. They ran some tests. Everything appeared fine with the battery.
Additional Notes:
Battery died without warning. Took 30 minutes to jump start. Nothing was left on, no warnings prior. Took it to the dealership the next day. They ran some tests. Everything appeared fine with the battery.
Mfg Campaign: 11607168
Recall Date: Aug 8, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Parasitic battery drain leaves car dead and unusable no matter how many jumps/replacement batteries. It happens overnight. This is WIDESPREAD - there are entire Facebook and Reddit groups with thousands of people with the issue. We need to have a fix so we can drive our cars. Driving it home from the dealership just to have it jumped or towed back to Kia and have it sit for weeks without a solution is UNACCEPTABLE. $60k for a car we can’t drive. Absolutely insane. It’s so unsafe to have a family vehicle - a minivan - have dead batteries with no warning on brand new cars. There were less than 75 miles on my car when it first happened. I had made one trip home from the dealership and one trip to the grocery store. This problem is affecting EVERYONE and Kia is about to be out of service techs and out of loaner cars with everyone in the shop until this is sorted out. Unbelievable. This is going to lead to thousands of new 2025 carnival owners going through lemon law to get cars replaced.
Corrective Action:
Parasitic battery drain leaves car dead and unusable no matter how many jumps/replacement batteries. It happens overnight. This is WIDESPREAD - there are entire Facebook and Reddit groups with thousands of people with the issue. We need to have a fix so we can drive our cars. Driving it home from the dealership just to have it jumped or towed back to Kia and have it sit for weeks without a solution is UNACCEPTABLE. $60k for a car we can’t drive. Absolutely insane. It’s so unsafe to have a family vehicle - a minivan - have dead batteries with no warning on brand new cars. There were less than 75 miles on my car when it first happened. I had made one trip home from the dealership and one trip to the grocery store. This problem is affecting EVERYONE and Kia is about to be out of service techs and out of loaner cars with everyone in the shop until this is sorted out. Unbelievable. This is going to lead to thousands of new 2025 carnival owners going through lemon law to get cars replaced.
Additional Notes:
Parasitic battery drain leaves car dead and unusable no matter how many jumps/replacement batteries. It happens overnight. This is WIDESPREAD - there are entire Facebook and Reddit groups with thousands of people with the issue. We need to have a fix so we can drive our cars. Driving it home from the dealership just to have it jumped or towed back to Kia and have it sit for weeks without a solution is UNACCEPTABLE. $60k for a car we can’t drive. Absolutely insane. It’s so unsafe to have a family vehicle - a minivan - have dead batteries with no warning on brand new cars. There were less than 75 miles on my car when it first happened. I had made one trip home from the dealership and one trip to the grocery store. This problem is affecting EVERYONE and Kia is about to be out of service techs and out of loaner cars with everyone in the shop until this is sorted out. Unbelievable. This is going to lead to thousands of new 2025 carnival owners going through lemon law to get cars replaced.
Mfg Campaign: 11607244
Recall Date: Aug 8, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
At around 200 miles, I could no longer gain access to my vehicle via via both keys and the Kia app. My vehicle has been sitting at the dealership for 20 days without a resolution and little communication from Kia
Corrective Action:
At around 200 miles, I could no longer gain access to my vehicle via via both keys and the Kia app. My vehicle has been sitting at the dealership for 20 days without a resolution and little communication from Kia
Additional Notes:
At around 200 miles, I could no longer gain access to my vehicle via via both keys and the Kia app. My vehicle has been sitting at the dealership for 20 days without a resolution and little communication from Kia
Mfg Campaign: 11607285
Recall Date: Aug 8, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
At around 200 miles, I could no longer gain access to my vehicle via via both keys and the Kia app. My vehicle has been sitting at the dealership for 20 days without a resolution and little communication from Kia
Corrective Action:
At around 200 miles, I could no longer gain access to my vehicle via via both keys and the Kia app. My vehicle has been sitting at the dealership for 20 days without a resolution and little communication from Kia
Additional Notes:
At around 200 miles, I could no longer gain access to my vehicle via via both keys and the Kia app. My vehicle has been sitting at the dealership for 20 days without a resolution and little communication from Kia
Mfg Campaign: 11607285
Recall Date: Aug 8, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Our 2025 SX Prestiege was purchased on a Saturday afternoon and by the following Tuesday morning we had a low battery alert (below 40%). Our local Kia dealers are of no help as this appears to be a common issue that is related to something they are unable to diagnose. I have been placing my battery on a charger every night so we can still use the vehicle but every day the battery is low and requires this charge.
Corrective Action:
Our 2025 SX Prestiege was purchased on a Saturday afternoon and by the following Tuesday morning we had a low battery alert (below 40%). Our local Kia dealers are of no help as this appears to be a common issue that is related to something they are unable to diagnose. I have been placing my battery on a charger every night so we can still use the vehicle but every day the battery is low and requires this charge.
Additional Notes:
Our 2025 SX Prestiege was purchased on a Saturday afternoon and by the following Tuesday morning we had a low battery alert (below 40%). Our local Kia dealers are of no help as this appears to be a common issue that is related to something they are unable to diagnose. I have been placing my battery on a charger every night so we can still use the vehicle but every day the battery is low and requires this charge.
Mfg Campaign: 11607373
Recall Date: Aug 8, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery died after 3 days of not driving it.
Corrective Action:
Battery died after 3 days of not driving it.
Additional Notes:
Battery died after 3 days of not driving it.
Mfg Campaign: 11606697
Recall Date: Aug 6, 2024
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Valencia, CA • 36 yrs
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