Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2017-2022 Niro and 2018-2022 Niro Plug-in Hybrid vehicles. Fluid may leak into the printed circuit board inside the hydraulic clutch actuator, which can result in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC276
Recall Date: Jul 31, 2023
Consumer Complaints
32 ComplaintsKia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2020 Kia Niro. The contact stated that the oil change due in 700 miles message was displayed. The contact stated while driving 55 MPH to have an oil change performed, oil change service at 55 MPH, the contact heard an abnormal popping sound. The contact stated that the low oil pressure warning light became illuminated. The contact stated while approaching the Auto Shop for the oil change, the vehicle lost motive power and made another abnormal sound. The independent mechanic informed the contact that the engine might have failed and referred the contact to the dealer for assistance. The vehicle was towed to the dealer, where the contact was informed that the oil plug had separated, causing a significant oil leak and engine damage. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 70,500.
Corrective Action:
The contact owns a 2020 Kia Niro. The contact stated that the oil change due in 700 miles message was displayed. The contact stated while driving 55 MPH to have an oil change performed, oil change service at 55 MPH, the contact heard an abnormal popping sound. The contact stated that the low oil pressure warning light became illuminated. The contact stated while approaching the Auto Shop for the oil change, the vehicle lost motive power and made another abnormal sound. The independent mechanic informed the contact that the engine might have failed and referred the contact to the dealer for assistance. The vehicle was towed to the dealer, where the contact was informed that the oil plug had separated, causing a significant oil leak and engine damage. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 70,500.
Additional Notes:
The contact owns a 2020 Kia Niro. The contact stated that the oil change due in 700 miles message was displayed. The contact stated while driving 55 MPH to have an oil change performed, oil change service at 55 MPH, the contact heard an abnormal popping sound. The contact stated that the low oil pressure warning light became illuminated. The contact stated while approaching the Auto Shop for the oil change, the vehicle lost motive power and made another abnormal sound. The independent mechanic informed the contact that the engine might have failed and referred the contact to the dealer for assistance. The vehicle was towed to the dealer, where the contact was informed that the oil plug had separated, causing a significant oil leak and engine damage. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 70,500.
Mfg Campaign: 11665324
Recall Date: Jun 6, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There is a silver strip that runs horizontally along the middle of the dashboard from one side to the other. It’s made out of a very reflective material. During the midday hours, it brightly shines the sun directly into the driver’s and passenger’s eyes—it’s very blinding!–and makes it difficult and unsafe to drive. I can’t even begin to think about teaching our teenage son how to drive in this car because of this safety issue.
Corrective Action:
There is a silver strip that runs horizontally along the middle of the dashboard from one side to the other. It’s made out of a very reflective material. During the midday hours, it brightly shines the sun directly into the driver’s and passenger’s eyes—it’s very blinding!–and makes it difficult and unsafe to drive. I can’t even begin to think about teaching our teenage son how to drive in this car because of this safety issue.
Additional Notes:
There is a silver strip that runs horizontally along the middle of the dashboard from one side to the other. It’s made out of a very reflective material. During the midday hours, it brightly shines the sun directly into the driver’s and passenger’s eyes—it’s very blinding!–and makes it difficult and unsafe to drive. I can’t even begin to think about teaching our teenage son how to drive in this car because of this safety issue.
Mfg Campaign: 11665097
Recall Date: Jun 5, 2025
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
There is a silver strip that runs horizontally along the middle of the dashboard from one side to the other. It’s made out of a very reflective material. During the midday hours, it brightly shines the sun directly into the driver’s and passenger’s eyes—it’s very blinding!–and makes it difficult and unsafe to drive. I can’t even begin to think about teaching our teenage son how to drive in this car because of this safety issue.
Corrective Action:
There is a silver strip that runs horizontally along the middle of the dashboard from one side to the other. It’s made out of a very reflective material. During the midday hours, it brightly shines the sun directly into the driver’s and passenger’s eyes—it’s very blinding!–and makes it difficult and unsafe to drive. I can’t even begin to think about teaching our teenage son how to drive in this car because of this safety issue.
Additional Notes:
There is a silver strip that runs horizontally along the middle of the dashboard from one side to the other. It’s made out of a very reflective material. During the midday hours, it brightly shines the sun directly into the driver’s and passenger’s eyes—it’s very blinding!–and makes it difficult and unsafe to drive. I can’t even begin to think about teaching our teenage son how to drive in this car because of this safety issue.
Mfg Campaign: 11665097
Recall Date: Jun 5, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? The component that failed was the Hydraulic Clutch Actuator, which is part of the hybrid transmission system. This component was already replaced in May 2024 under recall SC276, but it failed again. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? The failure significantly affects the vehicle’s drivability. The most noticeable issue is a loud, explosive-like sound during operation and a slipping sensation, especially when braking at low speeds on city streets. The vehicle feels unstable and difficult to control during these episodes. This creates a serious safety risk for me and for others on the road. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, it was inspected by a Kia dealership authorized by the manufacturer as part of recall SC276 in Colorado. It was later inspected again in February by Kia Serramonte in California for the same issue, but the problem still persists. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there are currently no warning lights illuminated. However, the vehicle shows abnormal behavior such as jerking, loss of power, and a noise similar to an explosion. These symptoms first appeared before the recall in 2024, and then reappeared in August 2024, just a few months after the repair until now. Due to financial limitations, I was only able to take the vehicle in for service in November 2024, and finally left it at the dealership in February 2025. The so-called “repair” lasted two months, but the dealership refused to take responsibility. I had to pay $3,188 out of pocket, and even after that, nothing was fixed — the vehicle remains defective.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? The component that failed was the Hydraulic Clutch Actuator, which is part of the hybrid transmission system. This component was already replaced in May 2024 under recall SC276, but it failed again. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? The failure significantly affects the vehicle’s drivability. The most noticeable issue is a loud, explosive-like sound during operation and a slipping sensation, especially when braking at low speeds on city streets. The vehicle feels unstable and difficult to control during these episodes. This creates a serious safety risk for me and for others on the road. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, it was inspected by a Kia dealership authorized by the manufacturer as part of recall SC276 in Colorado. It was later inspected again in February by Kia Serramonte in California for the same issue, but the problem still persists. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there are currently no warning lights illuminated. However, the vehicle shows abnormal behavior such as jerking, loss of power, and a noise similar to an explosion. These symptoms first appeared before the recall in 2024, and then reappeared in August 2024, just a few months after the repair until now. Due to financial limitations, I was only able to take the vehicle in for service in November 2024, and finally left it at the dealership in February 2025. The so-called “repair” lasted two months, but the dealership refused to take responsibility. I had to pay $3,188 out of pocket, and even after that, nothing was fixed — the vehicle remains defective.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? The component that failed was the Hydraulic Clutch Actuator, which is part of the hybrid transmission system. This component was already replaced in May 2024 under recall SC276, but it failed again. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? The failure significantly affects the vehicle’s drivability. The most noticeable issue is a loud, explosive-like sound during operation and a slipping sensation, especially when braking at low speeds on city streets. The vehicle feels unstable and difficult to control during these episodes. This creates a serious safety risk for me and for others on the road. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, it was inspected by a Kia dealership authorized by the manufacturer as part of recall SC276 in Colorado. It was later inspected again in February by Kia Serramonte in California for the same issue, but the problem still persists. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there are currently no warning lights illuminated. However, the vehicle shows abnormal behavior such as jerking, loss of power, and a noise similar to an explosion. These symptoms first appeared before the recall in 2024, and then reappeared in August 2024, just a few months after the repair until now. Due to financial limitations, I was only able to take the vehicle in for service in November 2024, and finally left it at the dealership in February 2025. The so-called “repair” lasted two months, but the dealership refused to take responsibility. I had to pay $3,188 out of pocket, and even after that, nothing was fixed — the vehicle remains defective.
Mfg Campaign: 11657864
Recall Date: Apr 30, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? The component that failed was the Hydraulic Clutch Actuator, which is part of the hybrid transmission system. This component was already replaced in May 2024 under recall SC276, but it failed again. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? The failure significantly affects the vehicle’s drivability. The most noticeable issue is a loud, explosive-like sound during operation and a slipping sensation, especially when braking at low speeds on city streets. The vehicle feels unstable and difficult to control during these episodes. This creates a serious safety risk for me and for others on the road. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, it was inspected by a Kia dealership authorized by the manufacturer as part of recall SC276 in Colorado. It was later inspected again in February by Kia Serramonte in California for the same issue, but the problem still persists. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there are currently no warning lights illuminated. However, the vehicle shows abnormal behavior such as jerking, loss of power, and a noise similar to an explosion. These symptoms first appeared before the recall in 2024, and then reappeared in August 2024, just a few months after the repair until now. Due to financial limitations, I was only able to take the vehicle in for service in November 2024, and finally left it at the dealership in February 2025. The so-called “repair” lasted two months, but the dealership refused to take responsibility. I had to pay $3,188 out of pocket, and even after that, nothing was fixed — the vehicle remains defective.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? The component that failed was the Hydraulic Clutch Actuator, which is part of the hybrid transmission system. This component was already replaced in May 2024 under recall SC276, but it failed again. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? The failure significantly affects the vehicle’s drivability. The most noticeable issue is a loud, explosive-like sound during operation and a slipping sensation, especially when braking at low speeds on city streets. The vehicle feels unstable and difficult to control during these episodes. This creates a serious safety risk for me and for others on the road. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, it was inspected by a Kia dealership authorized by the manufacturer as part of recall SC276 in Colorado. It was later inspected again in February by Kia Serramonte in California for the same issue, but the problem still persists. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there are currently no warning lights illuminated. However, the vehicle shows abnormal behavior such as jerking, loss of power, and a noise similar to an explosion. These symptoms first appeared before the recall in 2024, and then reappeared in August 2024, just a few months after the repair until now. Due to financial limitations, I was only able to take the vehicle in for service in November 2024, and finally left it at the dealership in February 2025. The so-called “repair” lasted two months, but the dealership refused to take responsibility. I had to pay $3,188 out of pocket, and even after that, nothing was fixed — the vehicle remains defective.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? The component that failed was the Hydraulic Clutch Actuator, which is part of the hybrid transmission system. This component was already replaced in May 2024 under recall SC276, but it failed again. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? The failure significantly affects the vehicle’s drivability. The most noticeable issue is a loud, explosive-like sound during operation and a slipping sensation, especially when braking at low speeds on city streets. The vehicle feels unstable and difficult to control during these episodes. This creates a serious safety risk for me and for others on the road. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, it was inspected by a Kia dealership authorized by the manufacturer as part of recall SC276 in Colorado. It was later inspected again in February by Kia Serramonte in California for the same issue, but the problem still persists. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there are currently no warning lights illuminated. However, the vehicle shows abnormal behavior such as jerking, loss of power, and a noise similar to an explosion. These symptoms first appeared before the recall in 2024, and then reappeared in August 2024, just a few months after the repair until now. Due to financial limitations, I was only able to take the vehicle in for service in November 2024, and finally left it at the dealership in February 2025. The so-called “repair” lasted two months, but the dealership refused to take responsibility. I had to pay $3,188 out of pocket, and even after that, nothing was fixed — the vehicle remains defective.
Mfg Campaign: 11657864
Recall Date: Apr 30, 2025
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11653649
Recall Date: Apr 9, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
2020 Kia Niro was driving fine until one day while driving down the highway at highway speeds (65-70 mph), the car began to lose power and as we switched lanes to get to the side of the highway, the car began to smoke and caught on fire. Our safety was at risk due to the car catching on fire. The problem is unable to be reproduced as the car is a total loss. Vehicle was inspected by police at the scene. There were no warning lights, and the vehicle had been in working condition prior to the incident. The vehicle had a recall that was fixed at our local Kia dealership as soon as a solution was indicated, and the part was located.
Corrective Action:
2020 Kia Niro was driving fine until one day while driving down the highway at highway speeds (65-70 mph), the car began to lose power and as we switched lanes to get to the side of the highway, the car began to smoke and caught on fire. Our safety was at risk due to the car catching on fire. The problem is unable to be reproduced as the car is a total loss. Vehicle was inspected by police at the scene. There were no warning lights, and the vehicle had been in working condition prior to the incident. The vehicle had a recall that was fixed at our local Kia dealership as soon as a solution was indicated, and the part was located.
Additional Notes:
2020 Kia Niro was driving fine until one day while driving down the highway at highway speeds (65-70 mph), the car began to lose power and as we switched lanes to get to the side of the highway, the car began to smoke and caught on fire. Our safety was at risk due to the car catching on fire. The problem is unable to be reproduced as the car is a total loss. Vehicle was inspected by police at the scene. There were no warning lights, and the vehicle had been in working condition prior to the incident. The vehicle had a recall that was fixed at our local Kia dealership as soon as a solution was indicated, and the part was located.
Mfg Campaign: 11640082
Recall Date: Feb 1, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2020 Kia Niro was driving fine until one day while driving down the highway at highway speeds (65-70 mph), the car began to lose power and as we switched lanes to get to the side of the highway, the car began to smoke and caught on fire. Our safety was at risk due to the car catching on fire. The problem is unable to be reproduced as the car is a total loss. Vehicle was inspected by police at the scene. There were no warning lights, and the vehicle had been in working condition prior to the incident. The vehicle had a recall that was fixed at our local Kia dealership as soon as a solution was indicated, and the part was located.
Corrective Action:
2020 Kia Niro was driving fine until one day while driving down the highway at highway speeds (65-70 mph), the car began to lose power and as we switched lanes to get to the side of the highway, the car began to smoke and caught on fire. Our safety was at risk due to the car catching on fire. The problem is unable to be reproduced as the car is a total loss. Vehicle was inspected by police at the scene. There were no warning lights, and the vehicle had been in working condition prior to the incident. The vehicle had a recall that was fixed at our local Kia dealership as soon as a solution was indicated, and the part was located.
Additional Notes:
2020 Kia Niro was driving fine until one day while driving down the highway at highway speeds (65-70 mph), the car began to lose power and as we switched lanes to get to the side of the highway, the car began to smoke and caught on fire. Our safety was at risk due to the car catching on fire. The problem is unable to be reproduced as the car is a total loss. Vehicle was inspected by police at the scene. There were no warning lights, and the vehicle had been in working condition prior to the incident. The vehicle had a recall that was fixed at our local Kia dealership as soon as a solution was indicated, and the part was located.
Mfg Campaign: 11640082
Recall Date: Feb 1, 2025
Kia America, Inc.
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2020 Kia Niro. The contact stated while reversing, the back over prevention camera failed to function as intended. The contact stated that the screen displayed a black image. In addition, the contact stated that the back over prevention system was inoperable. The vehicle was taken to the dealer. The contact declined the diagnostic test because of the cost. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 62,000.
Corrective Action:
The contact owns a 2020 Kia Niro. The contact stated while reversing, the back over prevention camera failed to function as intended. The contact stated that the screen displayed a black image. In addition, the contact stated that the back over prevention system was inoperable. The vehicle was taken to the dealer. The contact declined the diagnostic test because of the cost. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 62,000.
Additional Notes:
The contact owns a 2020 Kia Niro. The contact stated while reversing, the back over prevention camera failed to function as intended. The contact stated that the screen displayed a black image. In addition, the contact stated that the back over prevention system was inoperable. The vehicle was taken to the dealer. The contact declined the diagnostic test because of the cost. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 62,000.
Mfg Campaign: 11623718
Recall Date: Nov 5, 2024
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Hi my name is [XXX] I had an accident on a red light, I was on a highway took a ramp for the exit the car who was ahead of me like 30 feet make a right turn and as next on turn I look on my left side then when I turn on the right the car ahead of me stop again so I heat with the right corner of my bumper to the left rear corner of her bumper, both airbags deployed but the one on the bottom cut my leg, because the sewing part and threads were outside, I don't know if that is the way is supposed to be installed, because the airbag on the steering wheel doesn't have the sewing part outside. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Hi my name is [XXX] I had an accident on a red light, I was on a highway took a ramp for the exit the car who was ahead of me like 30 feet make a right turn and as next on turn I look on my left side then when I turn on the right the car ahead of me stop again so I heat with the right corner of my bumper to the left rear corner of her bumper, both airbags deployed but the one on the bottom cut my leg, because the sewing part and threads were outside, I don't know if that is the way is supposed to be installed, because the airbag on the steering wheel doesn't have the sewing part outside. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Hi my name is [XXX] I had an accident on a red light, I was on a highway took a ramp for the exit the car who was ahead of me like 30 feet make a right turn and as next on turn I look on my left side then when I turn on the right the car ahead of me stop again so I heat with the right corner of my bumper to the left rear corner of her bumper, both airbags deployed but the one on the bottom cut my leg, because the sewing part and threads were outside, I don't know if that is the way is supposed to be installed, because the airbag on the steering wheel doesn't have the sewing part outside. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11619612
Recall Date: Oct 14, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Hi my name is [XXX] I had an accident on a red light, I was on a highway took a ramp for the exit the car who was ahead of me like 30 feet make a right turn and as next on turn I look on my left side then when I turn on the right the car ahead of me stop again so I heat with the right corner of my bumper to the left rear corner of her bumper, both airbags deployed but the one on the bottom cut my leg, because the sewing part and threads were outside, I don't know if that is the way is supposed to be installed, because the airbag on the steering wheel doesn't have the sewing part outside. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Hi my name is [XXX] I had an accident on a red light, I was on a highway took a ramp for the exit the car who was ahead of me like 30 feet make a right turn and as next on turn I look on my left side then when I turn on the right the car ahead of me stop again so I heat with the right corner of my bumper to the left rear corner of her bumper, both airbags deployed but the one on the bottom cut my leg, because the sewing part and threads were outside, I don't know if that is the way is supposed to be installed, because the airbag on the steering wheel doesn't have the sewing part outside. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Hi my name is [XXX] I had an accident on a red light, I was on a highway took a ramp for the exit the car who was ahead of me like 30 feet make a right turn and as next on turn I look on my left side then when I turn on the right the car ahead of me stop again so I heat with the right corner of my bumper to the left rear corner of her bumper, both airbags deployed but the one on the bottom cut my leg, because the sewing part and threads were outside, I don't know if that is the way is supposed to be installed, because the airbag on the steering wheel doesn't have the sewing part outside. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11619612
Recall Date: Oct 14, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11608553
Recall Date: Aug 14, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My key fob works perfectly fine. I came out from work and my car was dead, I pressed my key fob to unlock and nothing happened. I tried the key attached to the key fob and it’s strange because it doesn’t even fit to open the door. It was so hot outside because I’m in Texas and when I called KIA roadside assistance an hour passed by and they still hadn’t arrived. I could’ve had a heat injury, but I was able to hide under a tree for some shade. This is the second time my car just dies and doesn’t turn on without having to get help from roadside assistance. I took it to the dealership and they did a diagnostic on my car. They said nothing is wrong with it. This is crazy, it’s making KIA look bad. I attached the service copy of the diagnostic test. They didn’t have extra vehicles to rent so I had to take Lyft to work. They were kind enough to drop me off home, but I still had to pay to get to work.
Corrective Action:
My key fob works perfectly fine. I came out from work and my car was dead, I pressed my key fob to unlock and nothing happened. I tried the key attached to the key fob and it’s strange because it doesn’t even fit to open the door. It was so hot outside because I’m in Texas and when I called KIA roadside assistance an hour passed by and they still hadn’t arrived. I could’ve had a heat injury, but I was able to hide under a tree for some shade. This is the second time my car just dies and doesn’t turn on without having to get help from roadside assistance. I took it to the dealership and they did a diagnostic on my car. They said nothing is wrong with it. This is crazy, it’s making KIA look bad. I attached the service copy of the diagnostic test. They didn’t have extra vehicles to rent so I had to take Lyft to work. They were kind enough to drop me off home, but I still had to pay to get to work.
Additional Notes:
My key fob works perfectly fine. I came out from work and my car was dead, I pressed my key fob to unlock and nothing happened. I tried the key attached to the key fob and it’s strange because it doesn’t even fit to open the door. It was so hot outside because I’m in Texas and when I called KIA roadside assistance an hour passed by and they still hadn’t arrived. I could’ve had a heat injury, but I was able to hide under a tree for some shade. This is the second time my car just dies and doesn’t turn on without having to get help from roadside assistance. I took it to the dealership and they did a diagnostic on my car. They said nothing is wrong with it. This is crazy, it’s making KIA look bad. I attached the service copy of the diagnostic test. They didn’t have extra vehicles to rent so I had to take Lyft to work. They were kind enough to drop me off home, but I still had to pay to get to work.
Mfg Campaign: 11597580
Recall Date: Jun 28, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed, and the dealer determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and confirmed that the part was not yet available. The failure mileage was approximately 27,500. Parts distribution disconnect.
Corrective Action:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed, and the dealer determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and confirmed that the part was not yet available. The failure mileage was approximately 27,500. Parts distribution disconnect.
Additional Notes:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed, and the dealer determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and confirmed that the part was not yet available. The failure mileage was approximately 27,500. Parts distribution disconnect.
Mfg Campaign: 11579317
Recall Date: Mar 25, 2024
Kia America, Inc.
Defect Description:
SEATS
Potential Consequences:
The contact owns a 2020 Kia Niro. The contact stated that after an extensive amount of driving, the front driver’s and front passenger’s seat were inclining towards the middle console, both the driver and front passenger occupants would experience leg pain due to the seats. No warning light was illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2020 Kia Niro. The contact stated that after an extensive amount of driving, the front driver’s and front passenger’s seat were inclining towards the middle console, both the driver and front passenger occupants would experience leg pain due to the seats. No warning light was illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2020 Kia Niro. The contact stated that after an extensive amount of driving, the front driver’s and front passenger’s seat were inclining towards the middle console, both the driver and front passenger occupants would experience leg pain due to the seats. No warning light was illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.
Mfg Campaign: 11575773
Recall Date: Mar 6, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the traction control warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that another warning light of an HEV failure had occurred. The manufacturer was made aware of the failure. The failure mileage was 30,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the traction control warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that another warning light of an HEV failure had occurred. The manufacturer was made aware of the failure. The failure mileage was 30,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the traction control warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that another warning light of an HEV failure had occurred. The manufacturer was made aware of the failure. The failure mileage was 30,000. Parts distribution disconnect.
Mfg Campaign: 11570713
Recall Date: Feb 8, 2024
Kia America, Inc.
Defect Description:
TRACTION CONTROL SYSTEM
Potential Consequences:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the traction control warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that another warning light of an HEV failure had occurred. The manufacturer was made aware of the failure. The failure mileage was 30,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the traction control warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that another warning light of an HEV failure had occurred. The manufacturer was made aware of the failure. The failure mileage was 30,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the traction control warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that another warning light of an HEV failure had occurred. The manufacturer was made aware of the failure. The failure mileage was 30,000. Parts distribution disconnect.
Mfg Campaign: 11570713
Recall Date: Feb 8, 2024
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My vehicle was the victim of attempted theft and reported to City of Cincinnati police 8/11/23. It then underwent repairs and delays before it was returned to me on 9/22/23. The left side rear door is basically detached from the system, causing the alarm to go off or not even work. The back seat lock is completely malfunctional, and there is glass remaining inside the car. I was informed by two separate Kia locations that they would contact me about repairs. On 9/29, notice attached here, I was informed that when a remedy is available, they will repair and cover the costs. No one has contacted me, and I have called multiple times over the last several months, including leaving voicemails, asking for any updates. I have phone logs I can provide as well. NOTE: The "Upload Files" button is not working below. Each time I click it, it just vanishes. This makes it impossible to attach anything.
Corrective Action:
My vehicle was the victim of attempted theft and reported to City of Cincinnati police 8/11/23. It then underwent repairs and delays before it was returned to me on 9/22/23. The left side rear door is basically detached from the system, causing the alarm to go off or not even work. The back seat lock is completely malfunctional, and there is glass remaining inside the car. I was informed by two separate Kia locations that they would contact me about repairs. On 9/29, notice attached here, I was informed that when a remedy is available, they will repair and cover the costs. No one has contacted me, and I have called multiple times over the last several months, including leaving voicemails, asking for any updates. I have phone logs I can provide as well. NOTE: The "Upload Files" button is not working below. Each time I click it, it just vanishes. This makes it impossible to attach anything.
Additional Notes:
My vehicle was the victim of attempted theft and reported to City of Cincinnati police 8/11/23. It then underwent repairs and delays before it was returned to me on 9/22/23. The left side rear door is basically detached from the system, causing the alarm to go off or not even work. The back seat lock is completely malfunctional, and there is glass remaining inside the car. I was informed by two separate Kia locations that they would contact me about repairs. On 9/29, notice attached here, I was informed that when a remedy is available, they will repair and cover the costs. No one has contacted me, and I have called multiple times over the last several months, including leaving voicemails, asking for any updates. I have phone logs I can provide as well. NOTE: The "Upload Files" button is not working below. Each time I click it, it just vanishes. This makes it impossible to attach anything.
Mfg Campaign: 11563391
Recall Date: Jan 3, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My vehicle was the victim of attempted theft and reported to City of Cincinnati police 8/11/23. It then underwent repairs and delays before it was returned to me on 9/22/23. The left side rear door is basically detached from the system, causing the alarm to go off or not even work. The back seat lock is completely malfunctional, and there is glass remaining inside the car. I was informed by two separate Kia locations that they would contact me about repairs. On 9/29, notice attached here, I was informed that when a remedy is available, they will repair and cover the costs. No one has contacted me, and I have called multiple times over the last several months, including leaving voicemails, asking for any updates. I have phone logs I can provide as well. NOTE: The "Upload Files" button is not working below. Each time I click it, it just vanishes. This makes it impossible to attach anything.
Corrective Action:
My vehicle was the victim of attempted theft and reported to City of Cincinnati police 8/11/23. It then underwent repairs and delays before it was returned to me on 9/22/23. The left side rear door is basically detached from the system, causing the alarm to go off or not even work. The back seat lock is completely malfunctional, and there is glass remaining inside the car. I was informed by two separate Kia locations that they would contact me about repairs. On 9/29, notice attached here, I was informed that when a remedy is available, they will repair and cover the costs. No one has contacted me, and I have called multiple times over the last several months, including leaving voicemails, asking for any updates. I have phone logs I can provide as well. NOTE: The "Upload Files" button is not working below. Each time I click it, it just vanishes. This makes it impossible to attach anything.
Additional Notes:
My vehicle was the victim of attempted theft and reported to City of Cincinnati police 8/11/23. It then underwent repairs and delays before it was returned to me on 9/22/23. The left side rear door is basically detached from the system, causing the alarm to go off or not even work. The back seat lock is completely malfunctional, and there is glass remaining inside the car. I was informed by two separate Kia locations that they would contact me about repairs. On 9/29, notice attached here, I was informed that when a remedy is available, they will repair and cover the costs. No one has contacted me, and I have called multiple times over the last several months, including leaving voicemails, asking for any updates. I have phone logs I can provide as well. NOTE: The "Upload Files" button is not working below. Each time I click it, it just vanishes. This makes it impossible to attach anything.
Mfg Campaign: 11563391
Recall Date: Jan 3, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My vehicle was the victim of attempted theft and reported to City of Cincinnati police 8/11/23. It then underwent repairs and delays before it was returned to me on 9/22/23. The left side rear door is basically detached from the system, causing the alarm to go off or not even work. The back seat lock is completely malfunctional, and there is glass remaining inside the car. I was informed by two separate Kia locations that they would contact me about repairs. On 9/29, notice attached here, I was informed that when a remedy is available, they will repair and cover the costs. No one has contacted me, and I have called multiple times over the last several months, including leaving voicemails, asking for any updates. I have phone logs I can provide as well. NOTE: The "Upload Files" button is not working below. Each time I click it, it just vanishes. This makes it impossible to attach anything.
Corrective Action:
My vehicle was the victim of attempted theft and reported to City of Cincinnati police 8/11/23. It then underwent repairs and delays before it was returned to me on 9/22/23. The left side rear door is basically detached from the system, causing the alarm to go off or not even work. The back seat lock is completely malfunctional, and there is glass remaining inside the car. I was informed by two separate Kia locations that they would contact me about repairs. On 9/29, notice attached here, I was informed that when a remedy is available, they will repair and cover the costs. No one has contacted me, and I have called multiple times over the last several months, including leaving voicemails, asking for any updates. I have phone logs I can provide as well. NOTE: The "Upload Files" button is not working below. Each time I click it, it just vanishes. This makes it impossible to attach anything.
Additional Notes:
My vehicle was the victim of attempted theft and reported to City of Cincinnati police 8/11/23. It then underwent repairs and delays before it was returned to me on 9/22/23. The left side rear door is basically detached from the system, causing the alarm to go off or not even work. The back seat lock is completely malfunctional, and there is glass remaining inside the car. I was informed by two separate Kia locations that they would contact me about repairs. On 9/29, notice attached here, I was informed that when a remedy is available, they will repair and cover the costs. No one has contacted me, and I have called multiple times over the last several months, including leaving voicemails, asking for any updates. I have phone logs I can provide as well. NOTE: The "Upload Files" button is not working below. Each time I click it, it just vanishes. This makes it impossible to attach anything.
Mfg Campaign: 11563391
Recall Date: Jan 3, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury