Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2017-2022 Niro and 2018-2022 Niro Plug-in Hybrid vehicles. Fluid may leak into the printed circuit board inside the hydraulic clutch actuator, which can result in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC276
Recall Date: Jul 31, 2023
Consumer Complaints
32 ComplaintsKia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11555605
Recall Date: Nov 17, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11555058
Recall Date: Nov 14, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11552803
Recall Date: Oct 31, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have been a Lyft driver for over 2 years, and because of the mileage I put on mile personal vehicle. I had to result to renting a vehicle from Lyft Flex Drive Rental, located at 2214 Century Center Blvd Irving, TX 75062. 0n 05/15/2023 at approximately 8:15 p.m. Right after dropping off passenger, and on my way to pick up another one. The vehicle mentioned hereof suddenly blew up out of no where. My personal property in the vehicle was destroyed , and almost loss my life! However, Lyft is suggesting I pay over a thousand dollars. When it wasn't my fault the car blew up. Moreover, their stagnating me from getting back to work, and not allowing me to rent a car from Lyft Fleet . Because supposedly the car hasn't been totaled out yet. Despite it as been weeks since the incident occurred. I also took my vehicle to Lyft Flex shop for a check up the previous week before the incident occurred. My Please see photos attached! THE INSURANCE COMPANY HANDLING THE MATTER IS LIBERTY MUTUAL CLAIM # 241398210 / Phone Number: 888.638.3564
Corrective Action:
I have been a Lyft driver for over 2 years, and because of the mileage I put on mile personal vehicle. I had to result to renting a vehicle from Lyft Flex Drive Rental, located at 2214 Century Center Blvd Irving, TX 75062. 0n 05/15/2023 at approximately 8:15 p.m. Right after dropping off passenger, and on my way to pick up another one. The vehicle mentioned hereof suddenly blew up out of no where. My personal property in the vehicle was destroyed , and almost loss my life! However, Lyft is suggesting I pay over a thousand dollars. When it wasn't my fault the car blew up. Moreover, their stagnating me from getting back to work, and not allowing me to rent a car from Lyft Fleet . Because supposedly the car hasn't been totaled out yet. Despite it as been weeks since the incident occurred. I also took my vehicle to Lyft Flex shop for a check up the previous week before the incident occurred. My Please see photos attached! THE INSURANCE COMPANY HANDLING THE MATTER IS LIBERTY MUTUAL CLAIM # 241398210 / Phone Number: 888.638.3564
Additional Notes:
I have been a Lyft driver for over 2 years, and because of the mileage I put on mile personal vehicle. I had to result to renting a vehicle from Lyft Flex Drive Rental, located at 2214 Century Center Blvd Irving, TX 75062. 0n 05/15/2023 at approximately 8:15 p.m. Right after dropping off passenger, and on my way to pick up another one. The vehicle mentioned hereof suddenly blew up out of no where. My personal property in the vehicle was destroyed , and almost loss my life! However, Lyft is suggesting I pay over a thousand dollars. When it wasn't my fault the car blew up. Moreover, their stagnating me from getting back to work, and not allowing me to rent a car from Lyft Fleet . Because supposedly the car hasn't been totaled out yet. Despite it as been weeks since the incident occurred. I also took my vehicle to Lyft Flex shop for a check up the previous week before the incident occurred. My Please see photos attached! THE INSURANCE COMPANY HANDLING THE MATTER IS LIBERTY MUTUAL CLAIM # 241398210 / Phone Number: 888.638.3564
Mfg Campaign: 11523754
Recall Date: May 24, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I first bought the car brand new from the car dealership and the first problem was a check engine light came on when I bought it. I took it to the car dealership and could not find the problem. I bought the car in December 2020. And off and on the check engine light comes and goes. And they could not find the error. Lastly about two weeks before the car caught on fire. It was service for oil change and a catalytic converter replacement. After that while I was driving on the parkway in New Jersey I heard a loud bang in the engine and I pulled over and I saw a fire starting underneath the engine. The whole car is consumed in fire. The fire department came and put it out.
Corrective Action:
I first bought the car brand new from the car dealership and the first problem was a check engine light came on when I bought it. I took it to the car dealership and could not find the problem. I bought the car in December 2020. And off and on the check engine light comes and goes. And they could not find the error. Lastly about two weeks before the car caught on fire. It was service for oil change and a catalytic converter replacement. After that while I was driving on the parkway in New Jersey I heard a loud bang in the engine and I pulled over and I saw a fire starting underneath the engine. The whole car is consumed in fire. The fire department came and put it out.
Additional Notes:
I first bought the car brand new from the car dealership and the first problem was a check engine light came on when I bought it. I took it to the car dealership and could not find the problem. I bought the car in December 2020. And off and on the check engine light comes and goes. And they could not find the error. Lastly about two weeks before the car caught on fire. It was service for oil change and a catalytic converter replacement. After that while I was driving on the parkway in New Jersey I heard a loud bang in the engine and I pulled over and I saw a fire starting underneath the engine. The whole car is consumed in fire. The fire department came and put it out.
Mfg Campaign: 11492683
Recall Date: Nov 8, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My Niro has been having issues with sputtering, jerking, chugging, and feeling like it’s about to stall. Sometimes it happens right when I start the car and sometimes it happens while I am driving. The check engine light just started coming on yesterday. I believe the transmission is faulty and have spoken to or taken it to the dealer with this same issue multiple times as it is covered under warranty. They keep telling me that’s just how the car drives but in the 8 cars I’ve owned in my life, I have never had a car that behaves this way before. An internet search of “Kia niro transmission problems” proves that this is a common and known issue with this car that Kia is doing nothing to resolve. I have a daily 20 mile commute to work and feel incredibly unsafe driving my car and letting my teenage daughter drive it.
Corrective Action:
My Niro has been having issues with sputtering, jerking, chugging, and feeling like it’s about to stall. Sometimes it happens right when I start the car and sometimes it happens while I am driving. The check engine light just started coming on yesterday. I believe the transmission is faulty and have spoken to or taken it to the dealer with this same issue multiple times as it is covered under warranty. They keep telling me that’s just how the car drives but in the 8 cars I’ve owned in my life, I have never had a car that behaves this way before. An internet search of “Kia niro transmission problems” proves that this is a common and known issue with this car that Kia is doing nothing to resolve. I have a daily 20 mile commute to work and feel incredibly unsafe driving my car and letting my teenage daughter drive it.
Additional Notes:
My Niro has been having issues with sputtering, jerking, chugging, and feeling like it’s about to stall. Sometimes it happens right when I start the car and sometimes it happens while I am driving. The check engine light just started coming on yesterday. I believe the transmission is faulty and have spoken to or taken it to the dealer with this same issue multiple times as it is covered under warranty. They keep telling me that’s just how the car drives but in the 8 cars I’ve owned in my life, I have never had a car that behaves this way before. An internet search of “Kia niro transmission problems” proves that this is a common and known issue with this car that Kia is doing nothing to resolve. I have a daily 20 mile commute to work and feel incredibly unsafe driving my car and letting my teenage daughter drive it.
Mfg Campaign: 11485034
Recall Date: Sep 18, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My Niro has been having issues with sputtering, jerking, chugging, and feeling like it’s about to stall. Sometimes it happens right when I start the car and sometimes it happens while I am driving. The check engine light just started coming on yesterday. I believe the transmission is faulty and have spoken to or taken it to the dealer with this same issue multiple times as it is covered under warranty. They keep telling me that’s just how the car drives but in the 8 cars I’ve owned in my life, I have never had a car that behaves this way before. An internet search of “Kia niro transmission problems” proves that this is a common and known issue with this car that Kia is doing nothing to resolve. I have a daily 20 mile commute to work and feel incredibly unsafe driving my car and letting my teenage daughter drive it.
Corrective Action:
My Niro has been having issues with sputtering, jerking, chugging, and feeling like it’s about to stall. Sometimes it happens right when I start the car and sometimes it happens while I am driving. The check engine light just started coming on yesterday. I believe the transmission is faulty and have spoken to or taken it to the dealer with this same issue multiple times as it is covered under warranty. They keep telling me that’s just how the car drives but in the 8 cars I’ve owned in my life, I have never had a car that behaves this way before. An internet search of “Kia niro transmission problems” proves that this is a common and known issue with this car that Kia is doing nothing to resolve. I have a daily 20 mile commute to work and feel incredibly unsafe driving my car and letting my teenage daughter drive it.
Additional Notes:
My Niro has been having issues with sputtering, jerking, chugging, and feeling like it’s about to stall. Sometimes it happens right when I start the car and sometimes it happens while I am driving. The check engine light just started coming on yesterday. I believe the transmission is faulty and have spoken to or taken it to the dealer with this same issue multiple times as it is covered under warranty. They keep telling me that’s just how the car drives but in the 8 cars I’ve owned in my life, I have never had a car that behaves this way before. An internet search of “Kia niro transmission problems” proves that this is a common and known issue with this car that Kia is doing nothing to resolve. I have a daily 20 mile commute to work and feel incredibly unsafe driving my car and letting my teenage daughter drive it.
Mfg Campaign: 11485034
Recall Date: Sep 18, 2022
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact’s wife owns a 2020 Kia Niro. The contact stated that while his wife was driving at an undisclosed speed, the vehicle inadvertently decelerated. The contact stated that during the failure the regenerative brake warning light illuminated. The contact stated that his wife was able to coast into a parking lot. The vehicle was taken to the dealer where the failure could not be duplicated. The manufacture was notified of the failure and informed the contact that the vehicle was covered under warranty. The failure mileage was approximately 46,000.
Corrective Action:
The contact’s wife owns a 2020 Kia Niro. The contact stated that while his wife was driving at an undisclosed speed, the vehicle inadvertently decelerated. The contact stated that during the failure the regenerative brake warning light illuminated. The contact stated that his wife was able to coast into a parking lot. The vehicle was taken to the dealer where the failure could not be duplicated. The manufacture was notified of the failure and informed the contact that the vehicle was covered under warranty. The failure mileage was approximately 46,000.
Additional Notes:
The contact’s wife owns a 2020 Kia Niro. The contact stated that while his wife was driving at an undisclosed speed, the vehicle inadvertently decelerated. The contact stated that during the failure the regenerative brake warning light illuminated. The contact stated that his wife was able to coast into a parking lot. The vehicle was taken to the dealer where the failure could not be duplicated. The manufacture was notified of the failure and informed the contact that the vehicle was covered under warranty. The failure mileage was approximately 46,000.
Mfg Campaign: 11484418
Recall Date: Sep 14, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I've had my Kia Niro EV approximately 1yr. I'm the only owner so far was brand new but it had set for a year or so. (Purchase Date: March 2021). I noticed about 6 mo./8k miles that listening the same thing that my 2012 Kia Sorento that was involved in the class action lawsuit was having. When I pressed the gas pedal my RPMs go up to five to seven but the car doesn't really go it's like it's barely even going 10 miles an hour. This to me is a huge safety concern considering what if you were trying to get out of the way of a semi and you have the gas pressed all the way to the floor in your car is not going fast enough this really worries me considering how much I spent on the car I bought it new and traded in my old one that was having the crankshaft issue that would stall out no matter what speed you were going numerous times a day so that way I would be safe. Now here I am with a 20/20 vehicle and experiencing the same issues. Then the other day we are now March of 2022 and I start up my car and it says service vehicle immediately take it to your nearest dealership try to take a picture then this message disappears so then I turn off the car turn it back on to see if the message would reappear and it says service car in 20 something days but yeah I'm still having the same problem so then I'd use my new my UVO diagnostic thing button and it tells me there's no issues with the vehicle. I drove the vehicle every day and it doesn't do it all the time but this is exactly how my Sorrento started out too I would sit there and tell my husband that I couldn't get enough power and the vehicle wasn't going shifting gears it's something with the gears I can feel it underneath the vehicle it's almost like something's blocking it or something's not connecting this could be a very serious issue and I feel like that you guys really do need to investigate this to prevent casualties 1 report of the issue should open an investigation. Not once innocent ppl get injured/die
Corrective Action:
I've had my Kia Niro EV approximately 1yr. I'm the only owner so far was brand new but it had set for a year or so. (Purchase Date: March 2021). I noticed about 6 mo./8k miles that listening the same thing that my 2012 Kia Sorento that was involved in the class action lawsuit was having. When I pressed the gas pedal my RPMs go up to five to seven but the car doesn't really go it's like it's barely even going 10 miles an hour. This to me is a huge safety concern considering what if you were trying to get out of the way of a semi and you have the gas pressed all the way to the floor in your car is not going fast enough this really worries me considering how much I spent on the car I bought it new and traded in my old one that was having the crankshaft issue that would stall out no matter what speed you were going numerous times a day so that way I would be safe. Now here I am with a 20/20 vehicle and experiencing the same issues. Then the other day we are now March of 2022 and I start up my car and it says service vehicle immediately take it to your nearest dealership try to take a picture then this message disappears so then I turn off the car turn it back on to see if the message would reappear and it says service car in 20 something days but yeah I'm still having the same problem so then I'd use my new my UVO diagnostic thing button and it tells me there's no issues with the vehicle. I drove the vehicle every day and it doesn't do it all the time but this is exactly how my Sorrento started out too I would sit there and tell my husband that I couldn't get enough power and the vehicle wasn't going shifting gears it's something with the gears I can feel it underneath the vehicle it's almost like something's blocking it or something's not connecting this could be a very serious issue and I feel like that you guys really do need to investigate this to prevent casualties 1 report of the issue should open an investigation. Not once innocent ppl get injured/die
Additional Notes:
I've had my Kia Niro EV approximately 1yr. I'm the only owner so far was brand new but it had set for a year or so. (Purchase Date: March 2021). I noticed about 6 mo./8k miles that listening the same thing that my 2012 Kia Sorento that was involved in the class action lawsuit was having. When I pressed the gas pedal my RPMs go up to five to seven but the car doesn't really go it's like it's barely even going 10 miles an hour. This to me is a huge safety concern considering what if you were trying to get out of the way of a semi and you have the gas pressed all the way to the floor in your car is not going fast enough this really worries me considering how much I spent on the car I bought it new and traded in my old one that was having the crankshaft issue that would stall out no matter what speed you were going numerous times a day so that way I would be safe. Now here I am with a 20/20 vehicle and experiencing the same issues. Then the other day we are now March of 2022 and I start up my car and it says service vehicle immediately take it to your nearest dealership try to take a picture then this message disappears so then I turn off the car turn it back on to see if the message would reappear and it says service car in 20 something days but yeah I'm still having the same problem so then I'd use my new my UVO diagnostic thing button and it tells me there's no issues with the vehicle. I drove the vehicle every day and it doesn't do it all the time but this is exactly how my Sorrento started out too I would sit there and tell my husband that I couldn't get enough power and the vehicle wasn't going shifting gears it's something with the gears I can feel it underneath the vehicle it's almost like something's blocking it or something's not connecting this could be a very serious issue and I feel like that you guys really do need to investigate this to prevent casualties 1 report of the issue should open an investigation. Not once innocent ppl get injured/die
Mfg Campaign: 11455280
Recall Date: Mar 4, 2022
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I was involved in a collision 11/2021. I had just left a stop sign and was starting to go when a semi hit my front end and spun my vehicle around. I do not understand why my air bags did not deploy and I feel like emergency braking did not work. I have had it work when someone get close to my bumper in the past.
Corrective Action:
I was involved in a collision 11/2021. I had just left a stop sign and was starting to go when a semi hit my front end and spun my vehicle around. I do not understand why my air bags did not deploy and I feel like emergency braking did not work. I have had it work when someone get close to my bumper in the past.
Additional Notes:
I was involved in a collision 11/2021. I had just left a stop sign and was starting to go when a semi hit my front end and spun my vehicle around. I do not understand why my air bags did not deploy and I feel like emergency braking did not work. I have had it work when someone get close to my bumper in the past.
Mfg Campaign: 11450471
Recall Date: Feb 4, 2022
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was involved in a collision 11/2021. I had just left a stop sign and was starting to go when a semi hit my front end and spun my vehicle around. I do not understand why my air bags did not deploy and I feel like emergency braking did not work. I have had it work when someone get close to my bumper in the past.
Corrective Action:
I was involved in a collision 11/2021. I had just left a stop sign and was starting to go when a semi hit my front end and spun my vehicle around. I do not understand why my air bags did not deploy and I feel like emergency braking did not work. I have had it work when someone get close to my bumper in the past.
Additional Notes:
I was involved in a collision 11/2021. I had just left a stop sign and was starting to go when a semi hit my front end and spun my vehicle around. I do not understand why my air bags did not deploy and I feel like emergency braking did not work. I have had it work when someone get close to my bumper in the past.
Mfg Campaign: 11450471
Recall Date: Feb 4, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE SERVICE ENGINE VALVE WITH "CHECK ACTIVE AIR FLAP SYSTEM" ERROR MESSAGE IS DISPLAYED. THE DIAGNOSTIC ERROR THAT COMES UP IS AAF - P059F. ACCORDING TO THE DEALER AIR COMPRESSION TEST WERE COMPLETED AND PROPERLY FUNCTIONING. I HAVE SUBMITTED 3 PICTURES WITH THE SAME ERROR MESSAGE CODE TO THE DEALER AND THEY STATE NOT ALL SAVED IN THE CAR'S ECM. THE LIGHTS CAME ON WHEN STARTING AS WELL AS WHILE DRIVING. NOTICED THAT THE CAR TAKES LONGER TO CHANGE GEARS OR GO INTO EV MODE.
Corrective Action:
THE SERVICE ENGINE VALVE WITH "CHECK ACTIVE AIR FLAP SYSTEM" ERROR MESSAGE IS DISPLAYED. THE DIAGNOSTIC ERROR THAT COMES UP IS AAF - P059F. ACCORDING TO THE DEALER AIR COMPRESSION TEST WERE COMPLETED AND PROPERLY FUNCTIONING. I HAVE SUBMITTED 3 PICTURES WITH THE SAME ERROR MESSAGE CODE TO THE DEALER AND THEY STATE NOT ALL SAVED IN THE CAR'S ECM. THE LIGHTS CAME ON WHEN STARTING AS WELL AS WHILE DRIVING. NOTICED THAT THE CAR TAKES LONGER TO CHANGE GEARS OR GO INTO EV MODE.
Additional Notes:
THE SERVICE ENGINE VALVE WITH "CHECK ACTIVE AIR FLAP SYSTEM" ERROR MESSAGE IS DISPLAYED. THE DIAGNOSTIC ERROR THAT COMES UP IS AAF - P059F. ACCORDING TO THE DEALER AIR COMPRESSION TEST WERE COMPLETED AND PROPERLY FUNCTIONING. I HAVE SUBMITTED 3 PICTURES WITH THE SAME ERROR MESSAGE CODE TO THE DEALER AND THEY STATE NOT ALL SAVED IN THE CAR'S ECM. THE LIGHTS CAME ON WHEN STARTING AS WELL AS WHILE DRIVING. NOTICED THAT THE CAR TAKES LONGER TO CHANGE GEARS OR GO INTO EV MODE.
Mfg Campaign: 11343051
Recall Date: Aug 3, 2020
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