Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2017 Rio, 2016-2018 Optima, 2017-2018 Optima Hybrid and Optima Plug-in Hybrid vehicles. The trunk latch base may crack, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC278
Recall Date: Aug 24, 2023
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017-2018 Optima Hybrid and Optima Plug-In Hybrid vehicles. The connecting rod bearings inside the engine may wear prematurely, which can result in engine damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC218
Recall Date: Oct 29, 2021
Consumer Complaints
33 ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Kia Optima PHEV. The contact stated that there was an abnormally loud rattling sound coming from the vehicle. The contact stated that the check engine warning light was turning on and off. The contact stated that the catalytic converter and battery were damaged. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The contact contacted Putnam Kia Service (2 California Dr Suite D, Burlingame, CA 94010), Hilltop Ford (3280 Auto Plaza, Richmond, CA 94806) and Oakland Kia (2500 Webster St, Oakland, CA 94612), but no assistance was provided. The vehicle was taken to an independent mechanic who determined that the rings and seals needed to be replaced. The contact was informed that the walls were scored in the engine. The mechanic determined that the engine needed to be replaced. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 87,000.
Corrective Action:
The contact owns a 2017 Kia Optima PHEV. The contact stated that there was an abnormally loud rattling sound coming from the vehicle. The contact stated that the check engine warning light was turning on and off. The contact stated that the catalytic converter and battery were damaged. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The contact contacted Putnam Kia Service (2 California Dr Suite D, Burlingame, CA 94010), Hilltop Ford (3280 Auto Plaza, Richmond, CA 94806) and Oakland Kia (2500 Webster St, Oakland, CA 94612), but no assistance was provided. The vehicle was taken to an independent mechanic who determined that the rings and seals needed to be replaced. The contact was informed that the walls were scored in the engine. The mechanic determined that the engine needed to be replaced. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 87,000.
Additional Notes:
The contact owns a 2017 Kia Optima PHEV. The contact stated that there was an abnormally loud rattling sound coming from the vehicle. The contact stated that the check engine warning light was turning on and off. The contact stated that the catalytic converter and battery were damaged. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The contact contacted Putnam Kia Service (2 California Dr Suite D, Burlingame, CA 94010), Hilltop Ford (3280 Auto Plaza, Richmond, CA 94806) and Oakland Kia (2500 Webster St, Oakland, CA 94612), but no assistance was provided. The vehicle was taken to an independent mechanic who determined that the rings and seals needed to be replaced. The contact was informed that the walls were scored in the engine. The mechanic determined that the engine needed to be replaced. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 87,000.
Mfg Campaign: 11659448
Recall Date: May 7, 2025
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
-
Corrective Action:
-
Additional Notes:
-
Mfg Campaign: 11651716
Recall Date: Mar 31, 2025
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
This car was purchased [XXX] and has been in my possession for 3 years and 4 months. It has sat in a dealership repair facility for 13 of those months to replace the engine and high-voltage hybrid battery. Meaning I have actively driven this vehicle for approximately 27 months and the retraction system for the seatbelts is malfunctioning and as its a safety issue I feel the need to report this and see what other alternatives are available instead of paying out $1121.58 for something that malfunctioned under the first 10 years of the vehicles life sounds more like a design flaw than a user issue or uneasy wear as I am a [XXX] average build individual. As the vehicle went into the dealership for routine scheduled maintenance I noticed the driver and passenger seat belts don’t lock or retract properly. Service tech stated the retraction system is malfunctioning and they will both need to be replaced. With this system not working the driver and passenger are not able to be restrained properly in case of an accident. No lights or warnings appeared just noticed while driving in rush hour traffic in Buffalo, New York. *With this being a “more rare” PLUG IN HYBRID variant instead of a conventional ICE many issues don’t carry over so I would really like this to be investigated for the safety of the owners of this car.* INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
This car was purchased [XXX] and has been in my possession for 3 years and 4 months. It has sat in a dealership repair facility for 13 of those months to replace the engine and high-voltage hybrid battery. Meaning I have actively driven this vehicle for approximately 27 months and the retraction system for the seatbelts is malfunctioning and as its a safety issue I feel the need to report this and see what other alternatives are available instead of paying out $1121.58 for something that malfunctioned under the first 10 years of the vehicles life sounds more like a design flaw than a user issue or uneasy wear as I am a [XXX] average build individual. As the vehicle went into the dealership for routine scheduled maintenance I noticed the driver and passenger seat belts don’t lock or retract properly. Service tech stated the retraction system is malfunctioning and they will both need to be replaced. With this system not working the driver and passenger are not able to be restrained properly in case of an accident. No lights or warnings appeared just noticed while driving in rush hour traffic in Buffalo, New York. *With this being a “more rare” PLUG IN HYBRID variant instead of a conventional ICE many issues don’t carry over so I would really like this to be investigated for the safety of the owners of this car.* INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
This car was purchased [XXX] and has been in my possession for 3 years and 4 months. It has sat in a dealership repair facility for 13 of those months to replace the engine and high-voltage hybrid battery. Meaning I have actively driven this vehicle for approximately 27 months and the retraction system for the seatbelts is malfunctioning and as its a safety issue I feel the need to report this and see what other alternatives are available instead of paying out $1121.58 for something that malfunctioned under the first 10 years of the vehicles life sounds more like a design flaw than a user issue or uneasy wear as I am a [XXX] average build individual. As the vehicle went into the dealership for routine scheduled maintenance I noticed the driver and passenger seat belts don’t lock or retract properly. Service tech stated the retraction system is malfunctioning and they will both need to be replaced. With this system not working the driver and passenger are not able to be restrained properly in case of an accident. No lights or warnings appeared just noticed while driving in rush hour traffic in Buffalo, New York. *With this being a “more rare” PLUG IN HYBRID variant instead of a conventional ICE many issues don’t carry over so I would really like this to be investigated for the safety of the owners of this car.* INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11604578
Recall Date: Jul 25, 2024
Kia America, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
The contact owns a 2017 Kia Optima PHEV. The contact noticed a failure with the key fob and manual locking function with the trunk. The contact was notified of NHTSA Campaign Number: 23V594000 (Latches/Locks/Linkages). The vehicle was taken to the dealer where it was diagnosed as a failure with the trunk latch base which needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 103,000.
Corrective Action:
The contact owns a 2017 Kia Optima PHEV. The contact noticed a failure with the key fob and manual locking function with the trunk. The contact was notified of NHTSA Campaign Number: 23V594000 (Latches/Locks/Linkages). The vehicle was taken to the dealer where it was diagnosed as a failure with the trunk latch base which needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 103,000.
Additional Notes:
The contact owns a 2017 Kia Optima PHEV. The contact noticed a failure with the key fob and manual locking function with the trunk. The contact was notified of NHTSA Campaign Number: 23V594000 (Latches/Locks/Linkages). The vehicle was taken to the dealer where it was diagnosed as a failure with the trunk latch base which needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 103,000.
Mfg Campaign: 11582696
Recall Date: Apr 12, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Oil pressure sensor leaked out all of the oil and no warning lights lit on the dashboard to let me know that I had lost oil pressure or that I was low on oil. Problem part #1: oil pressure sensor Problem part #2: no warnings on dashboard Result: #1: Engine failure / loss of engine #2: This caused engine to seize on main highway on Feb 14, 2024. This could have caused a major accident.
Corrective Action:
Oil pressure sensor leaked out all of the oil and no warning lights lit on the dashboard to let me know that I had lost oil pressure or that I was low on oil. Problem part #1: oil pressure sensor Problem part #2: no warnings on dashboard Result: #1: Engine failure / loss of engine #2: This caused engine to seize on main highway on Feb 14, 2024. This could have caused a major accident.
Additional Notes:
Oil pressure sensor leaked out all of the oil and no warning lights lit on the dashboard to let me know that I had lost oil pressure or that I was low on oil. Problem part #1: oil pressure sensor Problem part #2: no warnings on dashboard Result: #1: Engine failure / loss of engine #2: This caused engine to seize on main highway on Feb 14, 2024. This could have caused a major accident.
Mfg Campaign: 11576645
Recall Date: Mar 11, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was getting on the freeway and my car suddenly just stopped accelerating. I even tried pushing the pedal to the floor and all power was gone. I was almost ran down by a 18 wheeler who must not have noticed my hazards had been switched on. A warning came on “check hybrid system. Turn off engine” When the car lost its momentum as I was pulling over and eventually came to a stop I followed the warnings directions and shut the car off since I couldn’t get any further anyways. I tried turning the car back on and then all lights and power instantly started flickering on and off and going crazy and then the warning came back on and then the whole car shut off by itself. I have been too scared to drive it since and I just got it back in October and I need a car to get to work and school and I don’t know what to do but the amount of danger this issue put me in is unsettling and cannot be overlooked. Not sure what caused the malfunction because so many different things happened at once that it was hard to tell It is available for inspection upon request A service center confirmed that there is a problem and they believe it is related to the coolant pump and hybrid battery There was one other time that a warning came up and it just said “check hybrid battery” but it went away only like a minute later and then a couple days after that I came outside to go to work and the car was dead but then I jumped it and it was fine up until the issue I first mentioned happened where I was put in danger A warning light that said !HEV and the check engine light both appeared
Corrective Action:
I was getting on the freeway and my car suddenly just stopped accelerating. I even tried pushing the pedal to the floor and all power was gone. I was almost ran down by a 18 wheeler who must not have noticed my hazards had been switched on. A warning came on “check hybrid system. Turn off engine” When the car lost its momentum as I was pulling over and eventually came to a stop I followed the warnings directions and shut the car off since I couldn’t get any further anyways. I tried turning the car back on and then all lights and power instantly started flickering on and off and going crazy and then the warning came back on and then the whole car shut off by itself. I have been too scared to drive it since and I just got it back in October and I need a car to get to work and school and I don’t know what to do but the amount of danger this issue put me in is unsettling and cannot be overlooked. Not sure what caused the malfunction because so many different things happened at once that it was hard to tell It is available for inspection upon request A service center confirmed that there is a problem and they believe it is related to the coolant pump and hybrid battery There was one other time that a warning came up and it just said “check hybrid battery” but it went away only like a minute later and then a couple days after that I came outside to go to work and the car was dead but then I jumped it and it was fine up until the issue I first mentioned happened where I was put in danger A warning light that said !HEV and the check engine light both appeared
Additional Notes:
I was getting on the freeway and my car suddenly just stopped accelerating. I even tried pushing the pedal to the floor and all power was gone. I was almost ran down by a 18 wheeler who must not have noticed my hazards had been switched on. A warning came on “check hybrid system. Turn off engine” When the car lost its momentum as I was pulling over and eventually came to a stop I followed the warnings directions and shut the car off since I couldn’t get any further anyways. I tried turning the car back on and then all lights and power instantly started flickering on and off and going crazy and then the warning came back on and then the whole car shut off by itself. I have been too scared to drive it since and I just got it back in October and I need a car to get to work and school and I don’t know what to do but the amount of danger this issue put me in is unsettling and cannot be overlooked. Not sure what caused the malfunction because so many different things happened at once that it was hard to tell It is available for inspection upon request A service center confirmed that there is a problem and they believe it is related to the coolant pump and hybrid battery There was one other time that a warning came up and it just said “check hybrid battery” but it went away only like a minute later and then a couple days after that I came outside to go to work and the car was dead but then I jumped it and it was fine up until the issue I first mentioned happened where I was put in danger A warning light that said !HEV and the check engine light both appeared
Mfg Campaign: 11570391
Recall Date: Feb 6, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I was getting on the freeway and my car suddenly just stopped accelerating. I even tried pushing the pedal to the floor and all power was gone. I was almost ran down by a 18 wheeler who must not have noticed my hazards had been switched on. A warning came on “check hybrid system. Turn off engine” When the car lost its momentum as I was pulling over and eventually came to a stop I followed the warnings directions and shut the car off since I couldn’t get any further anyways. I tried turning the car back on and then all lights and power instantly started flickering on and off and going crazy and then the warning came back on and then the whole car shut off by itself. I have been too scared to drive it since and I just got it back in October and I need a car to get to work and school and I don’t know what to do but the amount of danger this issue put me in is unsettling and cannot be overlooked. Not sure what caused the malfunction because so many different things happened at once that it was hard to tell It is available for inspection upon request A service center confirmed that there is a problem and they believe it is related to the coolant pump and hybrid battery There was one other time that a warning came up and it just said “check hybrid battery” but it went away only like a minute later and then a couple days after that I came outside to go to work and the car was dead but then I jumped it and it was fine up until the issue I first mentioned happened where I was put in danger A warning light that said !HEV and the check engine light both appeared
Corrective Action:
I was getting on the freeway and my car suddenly just stopped accelerating. I even tried pushing the pedal to the floor and all power was gone. I was almost ran down by a 18 wheeler who must not have noticed my hazards had been switched on. A warning came on “check hybrid system. Turn off engine” When the car lost its momentum as I was pulling over and eventually came to a stop I followed the warnings directions and shut the car off since I couldn’t get any further anyways. I tried turning the car back on and then all lights and power instantly started flickering on and off and going crazy and then the warning came back on and then the whole car shut off by itself. I have been too scared to drive it since and I just got it back in October and I need a car to get to work and school and I don’t know what to do but the amount of danger this issue put me in is unsettling and cannot be overlooked. Not sure what caused the malfunction because so many different things happened at once that it was hard to tell It is available for inspection upon request A service center confirmed that there is a problem and they believe it is related to the coolant pump and hybrid battery There was one other time that a warning came up and it just said “check hybrid battery” but it went away only like a minute later and then a couple days after that I came outside to go to work and the car was dead but then I jumped it and it was fine up until the issue I first mentioned happened where I was put in danger A warning light that said !HEV and the check engine light both appeared
Additional Notes:
I was getting on the freeway and my car suddenly just stopped accelerating. I even tried pushing the pedal to the floor and all power was gone. I was almost ran down by a 18 wheeler who must not have noticed my hazards had been switched on. A warning came on “check hybrid system. Turn off engine” When the car lost its momentum as I was pulling over and eventually came to a stop I followed the warnings directions and shut the car off since I couldn’t get any further anyways. I tried turning the car back on and then all lights and power instantly started flickering on and off and going crazy and then the warning came back on and then the whole car shut off by itself. I have been too scared to drive it since and I just got it back in October and I need a car to get to work and school and I don’t know what to do but the amount of danger this issue put me in is unsettling and cannot be overlooked. Not sure what caused the malfunction because so many different things happened at once that it was hard to tell It is available for inspection upon request A service center confirmed that there is a problem and they believe it is related to the coolant pump and hybrid battery There was one other time that a warning came up and it just said “check hybrid battery” but it went away only like a minute later and then a couple days after that I came outside to go to work and the car was dead but then I jumped it and it was fine up until the issue I first mentioned happened where I was put in danger A warning light that said !HEV and the check engine light both appeared
Mfg Campaign: 11570391
Recall Date: Feb 6, 2024
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was getting on the freeway and my car suddenly just stopped accelerating. I even tried pushing the pedal to the floor and all power was gone. I was almost ran down by a 18 wheeler who must not have noticed my hazards had been switched on. A warning came on “check hybrid system. Turn off engine” When the car lost its momentum as I was pulling over and eventually came to a stop I followed the warnings directions and shut the car off since I couldn’t get any further anyways. I tried turning the car back on and then all lights and power instantly started flickering on and off and going crazy and then the warning came back on and then the whole car shut off by itself. I have been too scared to drive it since and I just got it back in October and I need a car to get to work and school and I don’t know what to do but the amount of danger this issue put me in is unsettling and cannot be overlooked. Not sure what caused the malfunction because so many different things happened at once that it was hard to tell It is available for inspection upon request A service center confirmed that there is a problem and they believe it is related to the coolant pump and hybrid battery There was one other time that a warning came up and it just said “check hybrid battery” but it went away only like a minute later and then a couple days after that I came outside to go to work and the car was dead but then I jumped it and it was fine up until the issue I first mentioned happened where I was put in danger A warning light that said !HEV and the check engine light both appeared
Corrective Action:
I was getting on the freeway and my car suddenly just stopped accelerating. I even tried pushing the pedal to the floor and all power was gone. I was almost ran down by a 18 wheeler who must not have noticed my hazards had been switched on. A warning came on “check hybrid system. Turn off engine” When the car lost its momentum as I was pulling over and eventually came to a stop I followed the warnings directions and shut the car off since I couldn’t get any further anyways. I tried turning the car back on and then all lights and power instantly started flickering on and off and going crazy and then the warning came back on and then the whole car shut off by itself. I have been too scared to drive it since and I just got it back in October and I need a car to get to work and school and I don’t know what to do but the amount of danger this issue put me in is unsettling and cannot be overlooked. Not sure what caused the malfunction because so many different things happened at once that it was hard to tell It is available for inspection upon request A service center confirmed that there is a problem and they believe it is related to the coolant pump and hybrid battery There was one other time that a warning came up and it just said “check hybrid battery” but it went away only like a minute later and then a couple days after that I came outside to go to work and the car was dead but then I jumped it and it was fine up until the issue I first mentioned happened where I was put in danger A warning light that said !HEV and the check engine light both appeared
Additional Notes:
I was getting on the freeway and my car suddenly just stopped accelerating. I even tried pushing the pedal to the floor and all power was gone. I was almost ran down by a 18 wheeler who must not have noticed my hazards had been switched on. A warning came on “check hybrid system. Turn off engine” When the car lost its momentum as I was pulling over and eventually came to a stop I followed the warnings directions and shut the car off since I couldn’t get any further anyways. I tried turning the car back on and then all lights and power instantly started flickering on and off and going crazy and then the warning came back on and then the whole car shut off by itself. I have been too scared to drive it since and I just got it back in October and I need a car to get to work and school and I don’t know what to do but the amount of danger this issue put me in is unsettling and cannot be overlooked. Not sure what caused the malfunction because so many different things happened at once that it was hard to tell It is available for inspection upon request A service center confirmed that there is a problem and they believe it is related to the coolant pump and hybrid battery There was one other time that a warning came up and it just said “check hybrid battery” but it went away only like a minute later and then a couple days after that I came outside to go to work and the car was dead but then I jumped it and it was fine up until the issue I first mentioned happened where I was put in danger A warning light that said !HEV and the check engine light both appeared
Mfg Campaign: 11570391
Recall Date: Feb 6, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This pre-owned vehicle lost power at an intersection with my wife and child in the vehicle. Both of them were fearful and in tears. Several indicator lights suggested problems with the engine, HEV system , and battery. Upon returning home, I notified Carmax and scheduled the vehicle for service at a local Kia dealership. Although the mechanic told me that he knew there is a problem with the vehicle, Kia failed to diagnose or fix the problem(s), and could not assure me that the vehicle was safe to drive. Maxcare would not cover a rental car because no diagnosis was made. Kia also informed me of a previously undisclosed, long history of problems going back to 35 miles on the odometer. I requested a copy of Kia's vehicle history report and Kia refused to provide it. I also reported this safety concern to Kia Consumer Affairs, who provided no immediate solution, said they would contact the local Kia dealership, and referred me to an "ongoing" class action settlement at [XXX] , which indicated that the settlement had closed on 8/9/21. Because no other option was offered to me, I was forced to pick up the vehicle from Kia. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
This pre-owned vehicle lost power at an intersection with my wife and child in the vehicle. Both of them were fearful and in tears. Several indicator lights suggested problems with the engine, HEV system , and battery. Upon returning home, I notified Carmax and scheduled the vehicle for service at a local Kia dealership. Although the mechanic told me that he knew there is a problem with the vehicle, Kia failed to diagnose or fix the problem(s), and could not assure me that the vehicle was safe to drive. Maxcare would not cover a rental car because no diagnosis was made. Kia also informed me of a previously undisclosed, long history of problems going back to 35 miles on the odometer. I requested a copy of Kia's vehicle history report and Kia refused to provide it. I also reported this safety concern to Kia Consumer Affairs, who provided no immediate solution, said they would contact the local Kia dealership, and referred me to an "ongoing" class action settlement at [XXX] , which indicated that the settlement had closed on 8/9/21. Because no other option was offered to me, I was forced to pick up the vehicle from Kia. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
This pre-owned vehicle lost power at an intersection with my wife and child in the vehicle. Both of them were fearful and in tears. Several indicator lights suggested problems with the engine, HEV system , and battery. Upon returning home, I notified Carmax and scheduled the vehicle for service at a local Kia dealership. Although the mechanic told me that he knew there is a problem with the vehicle, Kia failed to diagnose or fix the problem(s), and could not assure me that the vehicle was safe to drive. Maxcare would not cover a rental car because no diagnosis was made. Kia also informed me of a previously undisclosed, long history of problems going back to 35 miles on the odometer. I requested a copy of Kia's vehicle history report and Kia refused to provide it. I also reported this safety concern to Kia Consumer Affairs, who provided no immediate solution, said they would contact the local Kia dealership, and referred me to an "ongoing" class action settlement at [XXX] , which indicated that the settlement had closed on 8/9/21. Because no other option was offered to me, I was forced to pick up the vehicle from Kia. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11554624
Recall Date: Nov 11, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This pre-owned vehicle lost power at an intersection with my wife and child in the vehicle. Both of them were fearful and in tears. Several indicator lights suggested problems with the engine, HEV system , and battery. Upon returning home, I notified Carmax and scheduled the vehicle for service at a local Kia dealership. Although the mechanic told me that he knew there is a problem with the vehicle, Kia failed to diagnose or fix the problem(s), and could not assure me that the vehicle was safe to drive. Maxcare would not cover a rental car because no diagnosis was made. Kia also informed me of a previously undisclosed, long history of problems going back to 35 miles on the odometer. I requested a copy of Kia's vehicle history report and Kia refused to provide it. I also reported this safety concern to Kia Consumer Affairs, who provided no immediate solution, said they would contact the local Kia dealership, and referred me to an "ongoing" class action settlement at [XXX] , which indicated that the settlement had closed on 8/9/21. Because no other option was offered to me, I was forced to pick up the vehicle from Kia. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
This pre-owned vehicle lost power at an intersection with my wife and child in the vehicle. Both of them were fearful and in tears. Several indicator lights suggested problems with the engine, HEV system , and battery. Upon returning home, I notified Carmax and scheduled the vehicle for service at a local Kia dealership. Although the mechanic told me that he knew there is a problem with the vehicle, Kia failed to diagnose or fix the problem(s), and could not assure me that the vehicle was safe to drive. Maxcare would not cover a rental car because no diagnosis was made. Kia also informed me of a previously undisclosed, long history of problems going back to 35 miles on the odometer. I requested a copy of Kia's vehicle history report and Kia refused to provide it. I also reported this safety concern to Kia Consumer Affairs, who provided no immediate solution, said they would contact the local Kia dealership, and referred me to an "ongoing" class action settlement at [XXX] , which indicated that the settlement had closed on 8/9/21. Because no other option was offered to me, I was forced to pick up the vehicle from Kia. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
This pre-owned vehicle lost power at an intersection with my wife and child in the vehicle. Both of them were fearful and in tears. Several indicator lights suggested problems with the engine, HEV system , and battery. Upon returning home, I notified Carmax and scheduled the vehicle for service at a local Kia dealership. Although the mechanic told me that he knew there is a problem with the vehicle, Kia failed to diagnose or fix the problem(s), and could not assure me that the vehicle was safe to drive. Maxcare would not cover a rental car because no diagnosis was made. Kia also informed me of a previously undisclosed, long history of problems going back to 35 miles on the odometer. I requested a copy of Kia's vehicle history report and Kia refused to provide it. I also reported this safety concern to Kia Consumer Affairs, who provided no immediate solution, said they would contact the local Kia dealership, and referred me to an "ongoing" class action settlement at [XXX] , which indicated that the settlement had closed on 8/9/21. Because no other option was offered to me, I was forced to pick up the vehicle from Kia. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11554624
Recall Date: Nov 11, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
This pre-owned vehicle lost power at an intersection with my wife and child in the vehicle. Both of them were fearful and in tears. Several indicator lights suggested problems with the engine, HEV system , and battery. Upon returning home, I notified Carmax and scheduled the vehicle for service at a local Kia dealership. Although the mechanic told me that he knew there is a problem with the vehicle, Kia failed to diagnose or fix the problem(s), and could not assure me that the vehicle was safe to drive. Maxcare would not cover a rental car because no diagnosis was made. Kia also informed me of a previously undisclosed, long history of problems going back to 35 miles on the odometer. I requested a copy of Kia's vehicle history report and Kia refused to provide it. I also reported this safety concern to Kia Consumer Affairs, who provided no immediate solution, said they would contact the local Kia dealership, and referred me to an "ongoing" class action settlement at [XXX] , which indicated that the settlement had closed on 8/9/21. Because no other option was offered to me, I was forced to pick up the vehicle from Kia. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
This pre-owned vehicle lost power at an intersection with my wife and child in the vehicle. Both of them were fearful and in tears. Several indicator lights suggested problems with the engine, HEV system , and battery. Upon returning home, I notified Carmax and scheduled the vehicle for service at a local Kia dealership. Although the mechanic told me that he knew there is a problem with the vehicle, Kia failed to diagnose or fix the problem(s), and could not assure me that the vehicle was safe to drive. Maxcare would not cover a rental car because no diagnosis was made. Kia also informed me of a previously undisclosed, long history of problems going back to 35 miles on the odometer. I requested a copy of Kia's vehicle history report and Kia refused to provide it. I also reported this safety concern to Kia Consumer Affairs, who provided no immediate solution, said they would contact the local Kia dealership, and referred me to an "ongoing" class action settlement at [XXX] , which indicated that the settlement had closed on 8/9/21. Because no other option was offered to me, I was forced to pick up the vehicle from Kia. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
This pre-owned vehicle lost power at an intersection with my wife and child in the vehicle. Both of them were fearful and in tears. Several indicator lights suggested problems with the engine, HEV system , and battery. Upon returning home, I notified Carmax and scheduled the vehicle for service at a local Kia dealership. Although the mechanic told me that he knew there is a problem with the vehicle, Kia failed to diagnose or fix the problem(s), and could not assure me that the vehicle was safe to drive. Maxcare would not cover a rental car because no diagnosis was made. Kia also informed me of a previously undisclosed, long history of problems going back to 35 miles on the odometer. I requested a copy of Kia's vehicle history report and Kia refused to provide it. I also reported this safety concern to Kia Consumer Affairs, who provided no immediate solution, said they would contact the local Kia dealership, and referred me to an "ongoing" class action settlement at [XXX] , which indicated that the settlement had closed on 8/9/21. Because no other option was offered to me, I was forced to pick up the vehicle from Kia. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11554624
Recall Date: Nov 11, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Kia Optima PHEV. The contact stated that while driving at an undisclosed speed up a steep hill, the vehicle lost motive power. The Check Hybrid System, Turn Off Engine message was displayed, and the traction control, check engine, ABS, and auto-hold warning lights illuminated. The vehicle was towed to the dealer; however, the cause of the failure was not found. The vehicle was not repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 18V161000 (Hybrid Propulsion System) for the issue; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 117,336.
Corrective Action:
The contact owns a 2017 Kia Optima PHEV. The contact stated that while driving at an undisclosed speed up a steep hill, the vehicle lost motive power. The Check Hybrid System, Turn Off Engine message was displayed, and the traction control, check engine, ABS, and auto-hold warning lights illuminated. The vehicle was towed to the dealer; however, the cause of the failure was not found. The vehicle was not repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 18V161000 (Hybrid Propulsion System) for the issue; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 117,336.
Additional Notes:
The contact owns a 2017 Kia Optima PHEV. The contact stated that while driving at an undisclosed speed up a steep hill, the vehicle lost motive power. The Check Hybrid System, Turn Off Engine message was displayed, and the traction control, check engine, ABS, and auto-hold warning lights illuminated. The vehicle was towed to the dealer; however, the cause of the failure was not found. The vehicle was not repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 18V161000 (Hybrid Propulsion System) for the issue; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 117,336.
Mfg Campaign: 11551627
Recall Date: Oct 24, 2023
Kia America, Inc.
Defect Description:
HYBRID PROPULSION SYSTEM
Potential Consequences:
The contact owns a 2017 Kia Optima PHEV. The contact stated that while driving at an undisclosed speed up a steep hill, the vehicle lost motive power. The Check Hybrid System, Turn Off Engine message was displayed, and the traction control, check engine, ABS, and auto-hold warning lights illuminated. The vehicle was towed to the dealer; however, the cause of the failure was not found. The vehicle was not repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 18V161000 (Hybrid Propulsion System) for the issue; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 117,336.
Corrective Action:
The contact owns a 2017 Kia Optima PHEV. The contact stated that while driving at an undisclosed speed up a steep hill, the vehicle lost motive power. The Check Hybrid System, Turn Off Engine message was displayed, and the traction control, check engine, ABS, and auto-hold warning lights illuminated. The vehicle was towed to the dealer; however, the cause of the failure was not found. The vehicle was not repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 18V161000 (Hybrid Propulsion System) for the issue; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 117,336.
Additional Notes:
The contact owns a 2017 Kia Optima PHEV. The contact stated that while driving at an undisclosed speed up a steep hill, the vehicle lost motive power. The Check Hybrid System, Turn Off Engine message was displayed, and the traction control, check engine, ABS, and auto-hold warning lights illuminated. The vehicle was towed to the dealer; however, the cause of the failure was not found. The vehicle was not repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 18V161000 (Hybrid Propulsion System) for the issue; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 117,336.
Mfg Campaign: 11551627
Recall Date: Oct 24, 2023
Kia America, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Potential Consequences:
The contact owns a 2017 Kia Optima PHEV. The contact stated that while driving at an undisclosed speed up a steep hill, the vehicle lost motive power. The Check Hybrid System, Turn Off Engine message was displayed, and the traction control, check engine, ABS, and auto-hold warning lights illuminated. The vehicle was towed to the dealer; however, the cause of the failure was not found. The vehicle was not repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 18V161000 (Hybrid Propulsion System) for the issue; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 117,336.
Corrective Action:
The contact owns a 2017 Kia Optima PHEV. The contact stated that while driving at an undisclosed speed up a steep hill, the vehicle lost motive power. The Check Hybrid System, Turn Off Engine message was displayed, and the traction control, check engine, ABS, and auto-hold warning lights illuminated. The vehicle was towed to the dealer; however, the cause of the failure was not found. The vehicle was not repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 18V161000 (Hybrid Propulsion System) for the issue; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 117,336.
Additional Notes:
The contact owns a 2017 Kia Optima PHEV. The contact stated that while driving at an undisclosed speed up a steep hill, the vehicle lost motive power. The Check Hybrid System, Turn Off Engine message was displayed, and the traction control, check engine, ABS, and auto-hold warning lights illuminated. The vehicle was towed to the dealer; however, the cause of the failure was not found. The vehicle was not repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 18V161000 (Hybrid Propulsion System) for the issue; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 117,336.
Mfg Campaign: 11551627
Recall Date: Oct 24, 2023
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I took my car into the local Kia dealership after my engine failed while driving down the highway. I was approved for the engine replacement due to the recall. However after my engine was replaced, and still in the shop, the side curtain airbag module gave an error due to low voltage. Now I'm out $1200 for an item that should not fail within the first 6 years. I have had vehicles 3 times as old that did not have safety sensors or features failing. As Kia obviously has issues with airbag modules I believe my vehicle year and model should be included in this recall. Anytime there are multiple complaints for a failing safety feature on a vehicle less than 10 years old, the manufacturers should have an indepth investigation by an independent agency. These recalls should not be so narrow focused when there are many other models and years that have the same issues. Putting the responsibility on consumers to file complaints and beg for recalls to be issued seems like a backward system that is a burden to those that can't affoard to wait to MAYBE be reimbursed IF their car gets included in a recall later. When searching complaints for Kia airbags, there are several models/years that are not covered under current recalls.
Corrective Action:
I took my car into the local Kia dealership after my engine failed while driving down the highway. I was approved for the engine replacement due to the recall. However after my engine was replaced, and still in the shop, the side curtain airbag module gave an error due to low voltage. Now I'm out $1200 for an item that should not fail within the first 6 years. I have had vehicles 3 times as old that did not have safety sensors or features failing. As Kia obviously has issues with airbag modules I believe my vehicle year and model should be included in this recall. Anytime there are multiple complaints for a failing safety feature on a vehicle less than 10 years old, the manufacturers should have an indepth investigation by an independent agency. These recalls should not be so narrow focused when there are many other models and years that have the same issues. Putting the responsibility on consumers to file complaints and beg for recalls to be issued seems like a backward system that is a burden to those that can't affoard to wait to MAYBE be reimbursed IF their car gets included in a recall later. When searching complaints for Kia airbags, there are several models/years that are not covered under current recalls.
Additional Notes:
I took my car into the local Kia dealership after my engine failed while driving down the highway. I was approved for the engine replacement due to the recall. However after my engine was replaced, and still in the shop, the side curtain airbag module gave an error due to low voltage. Now I'm out $1200 for an item that should not fail within the first 6 years. I have had vehicles 3 times as old that did not have safety sensors or features failing. As Kia obviously has issues with airbag modules I believe my vehicle year and model should be included in this recall. Anytime there are multiple complaints for a failing safety feature on a vehicle less than 10 years old, the manufacturers should have an indepth investigation by an independent agency. These recalls should not be so narrow focused when there are many other models and years that have the same issues. Putting the responsibility on consumers to file complaints and beg for recalls to be issued seems like a backward system that is a burden to those that can't affoard to wait to MAYBE be reimbursed IF their car gets included in a recall later. When searching complaints for Kia airbags, there are several models/years that are not covered under current recalls.
Mfg Campaign: 11520100
Recall Date: May 2, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I took my car into the local Kia dealership after my engine failed while driving down the highway. I was approved for the engine replacement due to the recall. However after my engine was replaced, and still in the shop, the side curtain airbag module gave an error due to low voltage. Now I'm out $1200 for an item that should not fail within the first 6 years. I have had vehicles 3 times as old that did not have safety sensors or features failing. As Kia obviously has issues with airbag modules I believe my vehicle year and model should be included in this recall. Anytime there are multiple complaints for a failing safety feature on a vehicle less than 10 years old, the manufacturers should have an indepth investigation by an independent agency. These recalls should not be so narrow focused when there are many other models and years that have the same issues. Putting the responsibility on consumers to file complaints and beg for recalls to be issued seems like a backward system that is a burden to those that can't affoard to wait to MAYBE be reimbursed IF their car gets included in a recall later. When searching complaints for Kia airbags, there are several models/years that are not covered under current recalls.
Corrective Action:
I took my car into the local Kia dealership after my engine failed while driving down the highway. I was approved for the engine replacement due to the recall. However after my engine was replaced, and still in the shop, the side curtain airbag module gave an error due to low voltage. Now I'm out $1200 for an item that should not fail within the first 6 years. I have had vehicles 3 times as old that did not have safety sensors or features failing. As Kia obviously has issues with airbag modules I believe my vehicle year and model should be included in this recall. Anytime there are multiple complaints for a failing safety feature on a vehicle less than 10 years old, the manufacturers should have an indepth investigation by an independent agency. These recalls should not be so narrow focused when there are many other models and years that have the same issues. Putting the responsibility on consumers to file complaints and beg for recalls to be issued seems like a backward system that is a burden to those that can't affoard to wait to MAYBE be reimbursed IF their car gets included in a recall later. When searching complaints for Kia airbags, there are several models/years that are not covered under current recalls.
Additional Notes:
I took my car into the local Kia dealership after my engine failed while driving down the highway. I was approved for the engine replacement due to the recall. However after my engine was replaced, and still in the shop, the side curtain airbag module gave an error due to low voltage. Now I'm out $1200 for an item that should not fail within the first 6 years. I have had vehicles 3 times as old that did not have safety sensors or features failing. As Kia obviously has issues with airbag modules I believe my vehicle year and model should be included in this recall. Anytime there are multiple complaints for a failing safety feature on a vehicle less than 10 years old, the manufacturers should have an indepth investigation by an independent agency. These recalls should not be so narrow focused when there are many other models and years that have the same issues. Putting the responsibility on consumers to file complaints and beg for recalls to be issued seems like a backward system that is a burden to those that can't affoard to wait to MAYBE be reimbursed IF their car gets included in a recall later. When searching complaints for Kia airbags, there are several models/years that are not covered under current recalls.
Mfg Campaign: 11520100
Recall Date: May 2, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I took my car into the local Kia dealership after my engine failed while driving down the highway. I was approved for the engine replacement due to the recall. However after my engine was replaced, and still in the shop, the side curtain airbag module gave an error due to low voltage. Now I'm out $1200 for an item that should not fail within the first 6 years. I have had vehicles 3 times as old that did not have safety sensors or features failing. As Kia obviously has issues with airbag modules I believe my vehicle year and model should be included in this recall. Anytime there are multiple complaints for a failing safety feature on a vehicle less than 10 years old, the manufacturers should have an indepth investigation by an independent agency. These recalls should not be so narrow focused when there are many other models and years that have the same issues. Putting the responsibility on consumers to file complaints and beg for recalls to be issued seems like a backward system that is a burden to those that can't affoard to wait to MAYBE be reimbursed IF their car gets included in a recall later. When searching complaints for Kia airbags, there are several models/years that are not covered under current recalls.
Corrective Action:
I took my car into the local Kia dealership after my engine failed while driving down the highway. I was approved for the engine replacement due to the recall. However after my engine was replaced, and still in the shop, the side curtain airbag module gave an error due to low voltage. Now I'm out $1200 for an item that should not fail within the first 6 years. I have had vehicles 3 times as old that did not have safety sensors or features failing. As Kia obviously has issues with airbag modules I believe my vehicle year and model should be included in this recall. Anytime there are multiple complaints for a failing safety feature on a vehicle less than 10 years old, the manufacturers should have an indepth investigation by an independent agency. These recalls should not be so narrow focused when there are many other models and years that have the same issues. Putting the responsibility on consumers to file complaints and beg for recalls to be issued seems like a backward system that is a burden to those that can't affoard to wait to MAYBE be reimbursed IF their car gets included in a recall later. When searching complaints for Kia airbags, there are several models/years that are not covered under current recalls.
Additional Notes:
I took my car into the local Kia dealership after my engine failed while driving down the highway. I was approved for the engine replacement due to the recall. However after my engine was replaced, and still in the shop, the side curtain airbag module gave an error due to low voltage. Now I'm out $1200 for an item that should not fail within the first 6 years. I have had vehicles 3 times as old that did not have safety sensors or features failing. As Kia obviously has issues with airbag modules I believe my vehicle year and model should be included in this recall. Anytime there are multiple complaints for a failing safety feature on a vehicle less than 10 years old, the manufacturers should have an indepth investigation by an independent agency. These recalls should not be so narrow focused when there are many other models and years that have the same issues. Putting the responsibility on consumers to file complaints and beg for recalls to be issued seems like a backward system that is a burden to those that can't affoard to wait to MAYBE be reimbursed IF their car gets included in a recall later. When searching complaints for Kia airbags, there are several models/years that are not covered under current recalls.
Mfg Campaign: 11520100
Recall Date: May 2, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
We bought the car used in November of 2020 from Conicelli used Toyota dealership. We had the car not even a year when the engine broke and we got it looked at and found it was a rod knock which there is a recall for this vehicle for the same issue we were having. We had the car towed to kia on the boulevard on January 3rd of 2022. It is now March 8th 2022 and they keep telling us different things at first the engine was supposed to be there by the 6th and now i called today and sat on hold to find out that the advisor for the car no longer works there and now the engine still isn't there and they have no idea what's going on and have to look into it. this isnt the first time we were told that the advisor no longer worked there it happened with the first advisor and were now going on our third advisor.
Corrective Action:
We bought the car used in November of 2020 from Conicelli used Toyota dealership. We had the car not even a year when the engine broke and we got it looked at and found it was a rod knock which there is a recall for this vehicle for the same issue we were having. We had the car towed to kia on the boulevard on January 3rd of 2022. It is now March 8th 2022 and they keep telling us different things at first the engine was supposed to be there by the 6th and now i called today and sat on hold to find out that the advisor for the car no longer works there and now the engine still isn't there and they have no idea what's going on and have to look into it. this isnt the first time we were told that the advisor no longer worked there it happened with the first advisor and were now going on our third advisor.
Additional Notes:
We bought the car used in November of 2020 from Conicelli used Toyota dealership. We had the car not even a year when the engine broke and we got it looked at and found it was a rod knock which there is a recall for this vehicle for the same issue we were having. We had the car towed to kia on the boulevard on January 3rd of 2022. It is now March 8th 2022 and they keep telling us different things at first the engine was supposed to be there by the 6th and now i called today and sat on hold to find out that the advisor for the car no longer works there and now the engine still isn't there and they have no idea what's going on and have to look into it. this isnt the first time we were told that the advisor no longer worked there it happened with the first advisor and were now going on our third advisor.
Mfg Campaign: 11455702
Recall Date: Mar 8, 2022
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving the car on the highway, when I try accelerating, the car suddenly acts as if it's in neutral and the engine roars without engaging a higher or lower gear and the car start losing power/speed. It takes like three to five seconds to engage a gear again; I have to lift my foot from the pedal a little bit and wait for it to lock on a higher or a lower gear for me to accelerate again.
Corrective Action:
While driving the car on the highway, when I try accelerating, the car suddenly acts as if it's in neutral and the engine roars without engaging a higher or lower gear and the car start losing power/speed. It takes like three to five seconds to engage a gear again; I have to lift my foot from the pedal a little bit and wait for it to lock on a higher or a lower gear for me to accelerate again.
Additional Notes:
While driving the car on the highway, when I try accelerating, the car suddenly acts as if it's in neutral and the engine roars without engaging a higher or lower gear and the car start losing power/speed. It takes like three to five seconds to engage a gear again; I have to lift my foot from the pedal a little bit and wait for it to lock on a higher or a lower gear for me to accelerate again.
Mfg Campaign: 11445028
Recall Date: Dec 27, 2021
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
While driving the car on the highway, when I try accelerating, the car suddenly acts as if it's in neutral and the engine roars without engaging a higher or lower gear and the car start losing power/speed. It takes like three to five seconds to engage a gear again; I have to lift my foot from the pedal a little bit and wait for it to lock on a higher or a lower gear for me to accelerate again.
Corrective Action:
While driving the car on the highway, when I try accelerating, the car suddenly acts as if it's in neutral and the engine roars without engaging a higher or lower gear and the car start losing power/speed. It takes like three to five seconds to engage a gear again; I have to lift my foot from the pedal a little bit and wait for it to lock on a higher or a lower gear for me to accelerate again.
Additional Notes:
While driving the car on the highway, when I try accelerating, the car suddenly acts as if it's in neutral and the engine roars without engaging a higher or lower gear and the car start losing power/speed. It takes like three to five seconds to engage a gear again; I have to lift my foot from the pedal a little bit and wait for it to lock on a higher or a lower gear for me to accelerate again.
Mfg Campaign: 11445028
Recall Date: Dec 27, 2021
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