Complaints & Recalls
Consumer Complaints
139 ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Oil pan developed stress crack below and along both sides of the oil pan drain plug All components are in place and there are no signs of road damage or damage do to obstacles being hit Leak started slowly and progressively became worse Returned car to have plug checked but no report back of any problem and it was documented on service order
Corrective Action:
Oil pan developed stress crack below and along both sides of the oil pan drain plug All components are in place and there are no signs of road damage or damage do to obstacles being hit Leak started slowly and progressively became worse Returned car to have plug checked but no report back of any problem and it was documented on service order
Additional Notes:
Oil pan developed stress crack below and along both sides of the oil pan drain plug All components are in place and there are no signs of road damage or damage do to obstacles being hit Leak started slowly and progressively became worse Returned car to have plug checked but no report back of any problem and it was documented on service order
Mfg Campaign: 11640770
Recall Date: Feb 5, 2025
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
At gas, the vehicle jumps/judders as if it’s not getting enough gas to get up and go, and then at higher speeds it goes fine. Was reported to Horne Kia while under warranty. They never found the issues. Months later issue was found by a new mechanic, now the vehicle is no longer under warranty and the TRA codes are posted online. [XXX] Reported August 2021 [XXX] Reported December 2020 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
At gas, the vehicle jumps/judders as if it’s not getting enough gas to get up and go, and then at higher speeds it goes fine. Was reported to Horne Kia while under warranty. They never found the issues. Months later issue was found by a new mechanic, now the vehicle is no longer under warranty and the TRA codes are posted online. [XXX] Reported August 2021 [XXX] Reported December 2020 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
At gas, the vehicle jumps/judders as if it’s not getting enough gas to get up and go, and then at higher speeds it goes fine. Was reported to Horne Kia while under warranty. They never found the issues. Months later issue was found by a new mechanic, now the vehicle is no longer under warranty and the TRA codes are posted online. [XXX] Reported August 2021 [XXX] Reported December 2020 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11640448
Recall Date: Feb 3, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I got a CEL (code P1326), three different times. Each time has been after a hard rain or a car wash. I have had to pay to have the knock sensor replaced each time, twice by a mechanic and once by a Kia dealership. There’s a recall for this issue on model years older than my 2020. I was told that Kia is aware but that there aren’t enough people having the issue to warrant them to investigate.
Corrective Action:
I got a CEL (code P1326), three different times. Each time has been after a hard rain or a car wash. I have had to pay to have the knock sensor replaced each time, twice by a mechanic and once by a Kia dealership. There’s a recall for this issue on model years older than my 2020. I was told that Kia is aware but that there aren’t enough people having the issue to warrant them to investigate.
Additional Notes:
I got a CEL (code P1326), three different times. Each time has been after a hard rain or a car wash. I have had to pay to have the knock sensor replaced each time, twice by a mechanic and once by a Kia dealership. There’s a recall for this issue on model years older than my 2020. I was told that Kia is aware but that there aren’t enough people having the issue to warrant them to investigate.
Mfg Campaign: 11639763
Recall Date: Jan 30, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I got a CEL (code P1326), three different times. Each time has been after a hard rain or a car wash. I have had to pay to have the knock sensor replaced each time, twice by a mechanic and once by a Kia dealership. There’s a recall for this issue on model years older than my 2020. I was told that Kia is aware but that there aren’t enough people having the issue to warrant them to investigate.
Corrective Action:
I got a CEL (code P1326), three different times. Each time has been after a hard rain or a car wash. I have had to pay to have the knock sensor replaced each time, twice by a mechanic and once by a Kia dealership. There’s a recall for this issue on model years older than my 2020. I was told that Kia is aware but that there aren’t enough people having the issue to warrant them to investigate.
Additional Notes:
I got a CEL (code P1326), three different times. Each time has been after a hard rain or a car wash. I have had to pay to have the knock sensor replaced each time, twice by a mechanic and once by a Kia dealership. There’s a recall for this issue on model years older than my 2020. I was told that Kia is aware but that there aren’t enough people having the issue to warrant them to investigate.
Mfg Campaign: 11639763
Recall Date: Jan 30, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The engine is burning through oil. I have already had the car checked for an oil leak. It is the engine. It's a 2020 however it does not have high mileage for the year that it is.
Corrective Action:
The engine is burning through oil. I have already had the car checked for an oil leak. It is the engine. It's a 2020 however it does not have high mileage for the year that it is.
Additional Notes:
The engine is burning through oil. I have already had the car checked for an oil leak. It is the engine. It's a 2020 however it does not have high mileage for the year that it is.
Mfg Campaign: 11635121
Recall Date: Jan 9, 2025
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving on the high way and the car loose power completely have to do change oil every two weeks and can’t find a solution
Corrective Action:
I was driving on the high way and the car loose power completely have to do change oil every two weeks and can’t find a solution
Additional Notes:
I was driving on the high way and the car loose power completely have to do change oil every two weeks and can’t find a solution
Mfg Campaign: 11632860
Recall Date: Dec 28, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was driving on the high way and the car loose power completely have to do change oil every two weeks and can’t find a solution
Corrective Action:
I was driving on the high way and the car loose power completely have to do change oil every two weeks and can’t find a solution
Additional Notes:
I was driving on the high way and the car loose power completely have to do change oil every two weeks and can’t find a solution
Mfg Campaign: 11632860
Recall Date: Dec 28, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving on the high way and the car loose power completely have to do change oil every two weeks and can’t find a solution
Corrective Action:
I was driving on the high way and the car loose power completely have to do change oil every two weeks and can’t find a solution
Additional Notes:
I was driving on the high way and the car loose power completely have to do change oil every two weeks and can’t find a solution
Mfg Campaign: 11632860
Recall Date: Dec 28, 2024
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Potential Consequences:
The contact owns a 2020 Kia Optima. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that oil changes needed to be performed more frequently than normal. The contact stated that the oil light remained illuminated. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 116,000.
Corrective Action:
The contact owns a 2020 Kia Optima. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that oil changes needed to be performed more frequently than normal. The contact stated that the oil light remained illuminated. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 116,000.
Additional Notes:
The contact owns a 2020 Kia Optima. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that oil changes needed to be performed more frequently than normal. The contact stated that the oil light remained illuminated. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 116,000.
Mfg Campaign: 11629853
Recall Date: Dec 10, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Kia Optima. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that oil changes needed to be performed more frequently than normal. The contact stated that the oil light remained illuminated. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 116,000.
Corrective Action:
The contact owns a 2020 Kia Optima. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that oil changes needed to be performed more frequently than normal. The contact stated that the oil light remained illuminated. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 116,000.
Additional Notes:
The contact owns a 2020 Kia Optima. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that oil changes needed to be performed more frequently than normal. The contact stated that the oil light remained illuminated. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 116,000.
Mfg Campaign: 11629853
Recall Date: Dec 10, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Driving at highway speed of 65 mph, the vehicle abruptly lost power. The check engine light started flashing. I was almost rear ended due to the loss of power, I was able to coast to the emergency shoulder and stop. The car was towed to the nearest Kia dealership. Diagnostics show code P1326, the engine has failed and needs to be replaced at a cost of over $10000. This the same engine that was included in a class action lawsuit for model years up to 2019, the 2020 was not included. Kia is offering no assistance to me as the second owner of the vehicle even thought the car only has 98,000 miles, the powertrain warranty is reduced to 60,000 for a second owner. The cost of repairs is more than the value of the vehicle.
Corrective Action:
Driving at highway speed of 65 mph, the vehicle abruptly lost power. The check engine light started flashing. I was almost rear ended due to the loss of power, I was able to coast to the emergency shoulder and stop. The car was towed to the nearest Kia dealership. Diagnostics show code P1326, the engine has failed and needs to be replaced at a cost of over $10000. This the same engine that was included in a class action lawsuit for model years up to 2019, the 2020 was not included. Kia is offering no assistance to me as the second owner of the vehicle even thought the car only has 98,000 miles, the powertrain warranty is reduced to 60,000 for a second owner. The cost of repairs is more than the value of the vehicle.
Additional Notes:
Driving at highway speed of 65 mph, the vehicle abruptly lost power. The check engine light started flashing. I was almost rear ended due to the loss of power, I was able to coast to the emergency shoulder and stop. The car was towed to the nearest Kia dealership. Diagnostics show code P1326, the engine has failed and needs to be replaced at a cost of over $10000. This the same engine that was included in a class action lawsuit for model years up to 2019, the 2020 was not included. Kia is offering no assistance to me as the second owner of the vehicle even thought the car only has 98,000 miles, the powertrain warranty is reduced to 60,000 for a second owner. The cost of repairs is more than the value of the vehicle.
Mfg Campaign: 11629142
Recall Date: Dec 6, 2024
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2020 Kia Optima. The contact received notification of New Vehicle Limited Warranty Extension (Illumination of Air Bag Warning Light); however, the part to do the repair was not yet available. The contact stated that while starting the vehicle, the air bag warning light illuminated. The seat belt alarm chimed while the front driver seat belt was buckled. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 42,860.
Corrective Action:
The contact owns a 2020 Kia Optima. The contact received notification of New Vehicle Limited Warranty Extension (Illumination of Air Bag Warning Light); however, the part to do the repair was not yet available. The contact stated that while starting the vehicle, the air bag warning light illuminated. The seat belt alarm chimed while the front driver seat belt was buckled. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 42,860.
Additional Notes:
The contact owns a 2020 Kia Optima. The contact received notification of New Vehicle Limited Warranty Extension (Illumination of Air Bag Warning Light); however, the part to do the repair was not yet available. The contact stated that while starting the vehicle, the air bag warning light illuminated. The seat belt alarm chimed while the front driver seat belt was buckled. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 42,860.
Mfg Campaign: 11622702
Recall Date: Oct 30, 2024
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2020 Kia Optima. The contact received notification of New Vehicle Limited Warranty Extension (Illumination of Air Bag Warning Light); however, the part to do the repair was not yet available. The contact stated that while starting the vehicle, the air bag warning light illuminated. The seat belt alarm chimed while the front driver seat belt was buckled. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 42,860.
Corrective Action:
The contact owns a 2020 Kia Optima. The contact received notification of New Vehicle Limited Warranty Extension (Illumination of Air Bag Warning Light); however, the part to do the repair was not yet available. The contact stated that while starting the vehicle, the air bag warning light illuminated. The seat belt alarm chimed while the front driver seat belt was buckled. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 42,860.
Additional Notes:
The contact owns a 2020 Kia Optima. The contact received notification of New Vehicle Limited Warranty Extension (Illumination of Air Bag Warning Light); however, the part to do the repair was not yet available. The contact stated that while starting the vehicle, the air bag warning light illuminated. The seat belt alarm chimed while the front driver seat belt was buckled. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 42,860.
Mfg Campaign: 11622702
Recall Date: Oct 30, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Was on highway going 65, check engine light started flashing loss power. Couldn't go over 2000 rpms car would struggle to accelerate, car had been using up oil like crazy the week before. Stopped at an autozone car read code P1326.
Corrective Action:
Was on highway going 65, check engine light started flashing loss power. Couldn't go over 2000 rpms car would struggle to accelerate, car had been using up oil like crazy the week before. Stopped at an autozone car read code P1326.
Additional Notes:
Was on highway going 65, check engine light started flashing loss power. Couldn't go over 2000 rpms car would struggle to accelerate, car had been using up oil like crazy the week before. Stopped at an autozone car read code P1326.
Mfg Campaign: 11619551
Recall Date: Oct 13, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Was on highway going 65, check engine light started flashing loss power. Couldn't go over 2000 rpms car would struggle to accelerate, car had been using up oil like crazy the week before. Stopped at an autozone car read code P1326.
Corrective Action:
Was on highway going 65, check engine light started flashing loss power. Couldn't go over 2000 rpms car would struggle to accelerate, car had been using up oil like crazy the week before. Stopped at an autozone car read code P1326.
Additional Notes:
Was on highway going 65, check engine light started flashing loss power. Couldn't go over 2000 rpms car would struggle to accelerate, car had been using up oil like crazy the week before. Stopped at an autozone car read code P1326.
Mfg Campaign: 11619551
Recall Date: Oct 13, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Was on highway going 65, check engine light started flashing loss power. Couldn't go over 2000 rpms car would struggle to accelerate, car had been using up oil like crazy the week before. Stopped at an autozone car read code P1326.
Corrective Action:
Was on highway going 65, check engine light started flashing loss power. Couldn't go over 2000 rpms car would struggle to accelerate, car had been using up oil like crazy the week before. Stopped at an autozone car read code P1326.
Additional Notes:
Was on highway going 65, check engine light started flashing loss power. Couldn't go over 2000 rpms car would struggle to accelerate, car had been using up oil like crazy the week before. Stopped at an autozone car read code P1326.
Mfg Campaign: 11619551
Recall Date: Oct 13, 2024
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2020 Kia Optima. The contact stated while driving approximately 45 MPH, and depressing the accelerator pedal, the check engine light was flashing. The contact stated that the accelerator pedal was being depressed; however, the vehicle failed to respond as needed. The contact pulled over, turned off the vehicle, and had the vehicle towed to an independent mechanic to be diagnosed. The mechanic retrieved DTC code: P1326; and notified the contact that the vehicle had experienced engine failure. The contact stated that prior to the engine failure, one quart of engine oil was being added weekly. The contact called a dealer however, the Service Manager did not return the call. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 117,000.
Corrective Action:
The contact owns a 2020 Kia Optima. The contact stated while driving approximately 45 MPH, and depressing the accelerator pedal, the check engine light was flashing. The contact stated that the accelerator pedal was being depressed; however, the vehicle failed to respond as needed. The contact pulled over, turned off the vehicle, and had the vehicle towed to an independent mechanic to be diagnosed. The mechanic retrieved DTC code: P1326; and notified the contact that the vehicle had experienced engine failure. The contact stated that prior to the engine failure, one quart of engine oil was being added weekly. The contact called a dealer however, the Service Manager did not return the call. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 117,000.
Additional Notes:
The contact owns a 2020 Kia Optima. The contact stated while driving approximately 45 MPH, and depressing the accelerator pedal, the check engine light was flashing. The contact stated that the accelerator pedal was being depressed; however, the vehicle failed to respond as needed. The contact pulled over, turned off the vehicle, and had the vehicle towed to an independent mechanic to be diagnosed. The mechanic retrieved DTC code: P1326; and notified the contact that the vehicle had experienced engine failure. The contact stated that prior to the engine failure, one quart of engine oil was being added weekly. The contact called a dealer however, the Service Manager did not return the call. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 117,000.
Mfg Campaign: 11618726
Recall Date: Oct 8, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I started having clicking sound in engine around 50k miles . Then my check engine light came on and my engine has been using so much oil. I have to get an additional 3 quarts in between oil changes. The clicking sound is getting louder and my car is now having issues accelerating. . My engine is failing and I bought this car brand new and have regularly maintained it .
Corrective Action:
I started having clicking sound in engine around 50k miles . Then my check engine light came on and my engine has been using so much oil. I have to get an additional 3 quarts in between oil changes. The clicking sound is getting louder and my car is now having issues accelerating. . My engine is failing and I bought this car brand new and have regularly maintained it .
Additional Notes:
I started having clicking sound in engine around 50k miles . Then my check engine light came on and my engine has been using so much oil. I have to get an additional 3 quarts in between oil changes. The clicking sound is getting louder and my car is now having issues accelerating. . My engine is failing and I bought this car brand new and have regularly maintained it .
Mfg Campaign: 11614957
Recall Date: Sep 16, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I started having clicking sound in engine around 50k miles . Then my check engine light came on and my engine has been using so much oil. I have to get an additional 3 quarts in between oil changes. The clicking sound is getting louder and my car is now having issues accelerating. . My engine is failing and I bought this car brand new and have regularly maintained it .
Corrective Action:
I started having clicking sound in engine around 50k miles . Then my check engine light came on and my engine has been using so much oil. I have to get an additional 3 quarts in between oil changes. The clicking sound is getting louder and my car is now having issues accelerating. . My engine is failing and I bought this car brand new and have regularly maintained it .
Additional Notes:
I started having clicking sound in engine around 50k miles . Then my check engine light came on and my engine has been using so much oil. I have to get an additional 3 quarts in between oil changes. The clicking sound is getting louder and my car is now having issues accelerating. . My engine is failing and I bought this car brand new and have regularly maintained it .
Mfg Campaign: 11614957
Recall Date: Sep 16, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car has been excessively consuming oil for the past year. Black smoke blowing out of exhaust pipe. Engine siezed up which almost caused an accident, had to veer off the road to keep from causing myself and the other party harm. Kia is stating no recall but there is tons of motors having this same issue. The actual motor in car is a 2019 model engine.inspected by Kia dealership with no help stating out of warranty even though this has been going on for over a year.
Corrective Action:
Car has been excessively consuming oil for the past year. Black smoke blowing out of exhaust pipe. Engine siezed up which almost caused an accident, had to veer off the road to keep from causing myself and the other party harm. Kia is stating no recall but there is tons of motors having this same issue. The actual motor in car is a 2019 model engine.inspected by Kia dealership with no help stating out of warranty even though this has been going on for over a year.
Additional Notes:
Car has been excessively consuming oil for the past year. Black smoke blowing out of exhaust pipe. Engine siezed up which almost caused an accident, had to veer off the road to keep from causing myself and the other party harm. Kia is stating no recall but there is tons of motors having this same issue. The actual motor in car is a 2019 model engine.inspected by Kia dealership with no help stating out of warranty even though this has been going on for over a year.
Mfg Campaign: 11611267
Recall Date: Aug 27, 2024
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