Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017-2019 Sedona, Soul, Soul EV, 2017-2018 Forte, and 2017 Forte Koup vehicles. The Air Bag Control Unit (ACU) cover may contact a memory chip on the printed circuit board and damage the electrical circuit. Circuit damage may result in deactivated air bags that will not deploy in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC226
Recall Date: Jan 25, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2019 Sedona vehicles equipped with an 8-passenger seat arrangement. The seat belt buckle for the second-row middle seat may have been improperly installed on the wrong side of the seat, preventing the proper use of the 3-point seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC177
Recall Date: Mar 18, 2019
Consumer Complaints
36 ComplaintsKia America, Inc.
Defect Description:
TIRES:SIDEWALL
Potential Consequences:
Tires were manufactured on 41st week of 2018 equipped as OE tires on my 2019 kia Sedona. All 4 tires has started to developed dry rot way before the tread is even at 50 percent. I'm located in Bay area (northern California) and the weather is non extreme (no snow, no triple digit heat) and the tires already show defects. Contacted kumho about issue and they gave me a runaround, instructing me to visit kia dealership to confirm the tires is dry rotted. Kia did confirm the tire is dry rotted and provided a work order stating this fact. Kumho at first deny the claim stating that it has pass the 4 year manufacturer warranty which is not true due to tire were manufactured on 41st week of 2018 as stated on the tire sidewall. After bringing the fact and evidence to BBB, kumho agreed to accept the warranty, but now are delaying the process for unknown reason. The vehicle is still equipped with the unsafe tires that I transport my family in.
Corrective Action:
Tires were manufactured on 41st week of 2018 equipped as OE tires on my 2019 kia Sedona. All 4 tires has started to developed dry rot way before the tread is even at 50 percent. I'm located in Bay area (northern California) and the weather is non extreme (no snow, no triple digit heat) and the tires already show defects. Contacted kumho about issue and they gave me a runaround, instructing me to visit kia dealership to confirm the tires is dry rotted. Kia did confirm the tire is dry rotted and provided a work order stating this fact. Kumho at first deny the claim stating that it has pass the 4 year manufacturer warranty which is not true due to tire were manufactured on 41st week of 2018 as stated on the tire sidewall. After bringing the fact and evidence to BBB, kumho agreed to accept the warranty, but now are delaying the process for unknown reason. The vehicle is still equipped with the unsafe tires that I transport my family in.
Additional Notes:
Tires were manufactured on 41st week of 2018 equipped as OE tires on my 2019 kia Sedona. All 4 tires has started to developed dry rot way before the tread is even at 50 percent. I'm located in Bay area (northern California) and the weather is non extreme (no snow, no triple digit heat) and the tires already show defects. Contacted kumho about issue and they gave me a runaround, instructing me to visit kia dealership to confirm the tires is dry rotted. Kia did confirm the tire is dry rotted and provided a work order stating this fact. Kumho at first deny the claim stating that it has pass the 4 year manufacturer warranty which is not true due to tire were manufactured on 41st week of 2018 as stated on the tire sidewall. After bringing the fact and evidence to BBB, kumho agreed to accept the warranty, but now are delaying the process for unknown reason. The vehicle is still equipped with the unsafe tires that I transport my family in.
Mfg Campaign: 11470427
Recall Date: Jun 22, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owned a 2019 Kia Sedona. The contact stated while driving 70 mph up a hill, he heard an abnormal noise, and then the vehicle was seized. The contact stated no warning light was illuminated. The contact was able to park on the size of the vehicle and when exiting the vehicle felt heat exiting under the vehicle. The contact stated he saw fire located on the engine. The contact extinguished the fire with a fire extinguisher he had available. The fire department filed a fire report. The contact stated an ambulance was able to attempt him and transport him to the hospital for smoke and fire extinguisher chemical in his lungs. The vehicle was not drivable. The vehicle was towed to an unknown location by the insurance company and deemed the vehicle was a total loss. The contact called the local dealer and made them aware of the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000. The VIN was not available.
Corrective Action:
The contact owned a 2019 Kia Sedona. The contact stated while driving 70 mph up a hill, he heard an abnormal noise, and then the vehicle was seized. The contact stated no warning light was illuminated. The contact was able to park on the size of the vehicle and when exiting the vehicle felt heat exiting under the vehicle. The contact stated he saw fire located on the engine. The contact extinguished the fire with a fire extinguisher he had available. The fire department filed a fire report. The contact stated an ambulance was able to attempt him and transport him to the hospital for smoke and fire extinguisher chemical in his lungs. The vehicle was not drivable. The vehicle was towed to an unknown location by the insurance company and deemed the vehicle was a total loss. The contact called the local dealer and made them aware of the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000. The VIN was not available.
Additional Notes:
The contact owned a 2019 Kia Sedona. The contact stated while driving 70 mph up a hill, he heard an abnormal noise, and then the vehicle was seized. The contact stated no warning light was illuminated. The contact was able to park on the size of the vehicle and when exiting the vehicle felt heat exiting under the vehicle. The contact stated he saw fire located on the engine. The contact extinguished the fire with a fire extinguisher he had available. The fire department filed a fire report. The contact stated an ambulance was able to attempt him and transport him to the hospital for smoke and fire extinguisher chemical in his lungs. The vehicle was not drivable. The vehicle was towed to an unknown location by the insurance company and deemed the vehicle was a total loss. The contact called the local dealer and made them aware of the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000. The VIN was not available.
Mfg Campaign: 11452719
Recall Date: Feb 18, 2022
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Sliding door does not always latch. Have to manually close it to latch properly.
Corrective Action:
Sliding door does not always latch. Have to manually close it to latch properly.
Additional Notes:
Sliding door does not always latch. Have to manually close it to latch properly.
Mfg Campaign: 11432958
Recall Date: Sep 14, 2021
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? Left side rear door. Yes it is available for inspection How was your safety or the safety of others put at risk? Door is hard to open sometimes does not open, I have to do a lot of force for it to open. I have two babies in carsite on the back of the car, if an accident occur their life will be at risk. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, several times. Dealer try to correct it multiples time but the problem persist. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, by the dealer, by the manufacturer and by DACO. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? Left side rear door. Yes it is available for inspection How was your safety or the safety of others put at risk? Door is hard to open sometimes does not open, I have to do a lot of force for it to open. I have two babies in carsite on the back of the car, if an accident occur their life will be at risk. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, several times. Dealer try to correct it multiples time but the problem persist. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, by the dealer, by the manufacturer and by DACO. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? Left side rear door. Yes it is available for inspection How was your safety or the safety of others put at risk? Door is hard to open sometimes does not open, I have to do a lot of force for it to open. I have two babies in carsite on the back of the car, if an accident occur their life will be at risk. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, several times. Dealer try to correct it multiples time but the problem persist. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, by the dealer, by the manufacturer and by DACO. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No
Mfg Campaign: 11430520
Recall Date: Aug 25, 2021
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2019 KIA SEDONA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED OR HESITATED WITHOUT WARNING, WITH THE ACCELERATOR PEDAL DEPRESSED. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD PERFORM HARD DOWNSHIFTS WITHOUT WARNING WHILE DEPRESSING THE BRAKE PEDAL. THE CONTACT TOOK THE VEHICLE TO HAGERSTOWN KIA (10307 AUTO PL, HAGERSTOWN, MD 21740) WHERE A SOFTWARE UPDATE WAS PERFORMED HOWEVER, THE FAILURE PERSISTED. THE CONTACT HAD TAKEN THE VEHICLE BACK TWICE AND NO REMEDIES WERE PERFORMED AFTER EACH VISIT. THE MANUFACTURER HAD YET TO BE NOTIFIED OF FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 KIA SEDONA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED OR HESITATED WITHOUT WARNING, WITH THE ACCELERATOR PEDAL DEPRESSED. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD PERFORM HARD DOWNSHIFTS WITHOUT WARNING WHILE DEPRESSING THE BRAKE PEDAL. THE CONTACT TOOK THE VEHICLE TO HAGERSTOWN KIA (10307 AUTO PL, HAGERSTOWN, MD 21740) WHERE A SOFTWARE UPDATE WAS PERFORMED HOWEVER, THE FAILURE PERSISTED. THE CONTACT HAD TAKEN THE VEHICLE BACK TWICE AND NO REMEDIES WERE PERFORMED AFTER EACH VISIT. THE MANUFACTURER HAD YET TO BE NOTIFIED OF FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 KIA SEDONA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED OR HESITATED WITHOUT WARNING, WITH THE ACCELERATOR PEDAL DEPRESSED. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD PERFORM HARD DOWNSHIFTS WITHOUT WARNING WHILE DEPRESSING THE BRAKE PEDAL. THE CONTACT TOOK THE VEHICLE TO HAGERSTOWN KIA (10307 AUTO PL, HAGERSTOWN, MD 21740) WHERE A SOFTWARE UPDATE WAS PERFORMED HOWEVER, THE FAILURE PERSISTED. THE CONTACT HAD TAKEN THE VEHICLE BACK TWICE AND NO REMEDIES WERE PERFORMED AFTER EACH VISIT. THE MANUFACTURER HAD YET TO BE NOTIFIED OF FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Mfg Campaign: 11383081
Recall Date: Dec 11, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 KIA SEDONA. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE TO PASS ANOTHER VEHICLE, THE VEHICLE LOSS POWER AND SPUTTERED AND JERKED. THE CONTACT PULLED OVER, RESTARTED THE VEHICLE, AND DROVE TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO PITRE KIA (9640 EAGLE RANCH RD. NORTHWEST ALBUQUERQUE, NM 87114, 877-468-0639) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TEST DRIVEN WITHOUT ISSUE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 400.
Corrective Action:
TL* THE CONTACT OWNS A 2019 KIA SEDONA. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE TO PASS ANOTHER VEHICLE, THE VEHICLE LOSS POWER AND SPUTTERED AND JERKED. THE CONTACT PULLED OVER, RESTARTED THE VEHICLE, AND DROVE TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO PITRE KIA (9640 EAGLE RANCH RD. NORTHWEST ALBUQUERQUE, NM 87114, 877-468-0639) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TEST DRIVEN WITHOUT ISSUE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 400.
Additional Notes:
TL* THE CONTACT OWNS A 2019 KIA SEDONA. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE TO PASS ANOTHER VEHICLE, THE VEHICLE LOSS POWER AND SPUTTERED AND JERKED. THE CONTACT PULLED OVER, RESTARTED THE VEHICLE, AND DROVE TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO PITRE KIA (9640 EAGLE RANCH RD. NORTHWEST ALBUQUERQUE, NM 87114, 877-468-0639) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TEST DRIVEN WITHOUT ISSUE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 400.
Mfg Campaign: 11364624
Recall Date: Oct 16, 2020
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2019 KIA SEDONA. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE TO PASS ANOTHER VEHICLE, THE VEHICLE LOSS POWER AND SPUTTERED AND JERKED. THE CONTACT PULLED OVER, RESTARTED THE VEHICLE, AND DROVE TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO PITRE KIA (9640 EAGLE RANCH RD. NORTHWEST ALBUQUERQUE, NM 87114, 877-468-0639) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TEST DRIVEN WITHOUT ISSUE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 400.
Corrective Action:
TL* THE CONTACT OWNS A 2019 KIA SEDONA. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE TO PASS ANOTHER VEHICLE, THE VEHICLE LOSS POWER AND SPUTTERED AND JERKED. THE CONTACT PULLED OVER, RESTARTED THE VEHICLE, AND DROVE TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO PITRE KIA (9640 EAGLE RANCH RD. NORTHWEST ALBUQUERQUE, NM 87114, 877-468-0639) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TEST DRIVEN WITHOUT ISSUE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 400.
Additional Notes:
TL* THE CONTACT OWNS A 2019 KIA SEDONA. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE TO PASS ANOTHER VEHICLE, THE VEHICLE LOSS POWER AND SPUTTERED AND JERKED. THE CONTACT PULLED OVER, RESTARTED THE VEHICLE, AND DROVE TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO PITRE KIA (9640 EAGLE RANCH RD. NORTHWEST ALBUQUERQUE, NM 87114, 877-468-0639) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TEST DRIVEN WITHOUT ISSUE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 400.
Mfg Campaign: 11364624
Recall Date: Oct 16, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
SOMETHING IS WRONG WITH MY ENGINE OR TRANSMISSION WHICHEVER WHICH ONE IT IS I DO NOT KNOW I'VE TAKEN IT TO THE DEALER 5 OR MORE TIMES THEY CANNOT DUPLICATE THE PROBLEM OR THE OR THEY SAY IT'S OPERATING AS ASSIGNED HOW'S THE CAR OPERATING AS DESIGNED WHEN THE VEHICLE SOON AS YOU PUSH THE ACCELERATOR AT BUCKS IT JERKS IT HESITATES TO GO AND THAT ONE THAT GOES IT TAKES OFFIT ALSO DOES THE SAME THING WHEN SLOWING DOWN IN A BUCK LITTLE JERK AND THEN DOWNSHIFT VERY HARD THIS IS VERY DANGEROUS WHEN DRIVING DURING CERTAIN CONDITIONS
Corrective Action:
SOMETHING IS WRONG WITH MY ENGINE OR TRANSMISSION WHICHEVER WHICH ONE IT IS I DO NOT KNOW I'VE TAKEN IT TO THE DEALER 5 OR MORE TIMES THEY CANNOT DUPLICATE THE PROBLEM OR THE OR THEY SAY IT'S OPERATING AS ASSIGNED HOW'S THE CAR OPERATING AS DESIGNED WHEN THE VEHICLE SOON AS YOU PUSH THE ACCELERATOR AT BUCKS IT JERKS IT HESITATES TO GO AND THAT ONE THAT GOES IT TAKES OFFIT ALSO DOES THE SAME THING WHEN SLOWING DOWN IN A BUCK LITTLE JERK AND THEN DOWNSHIFT VERY HARD THIS IS VERY DANGEROUS WHEN DRIVING DURING CERTAIN CONDITIONS
Additional Notes:
SOMETHING IS WRONG WITH MY ENGINE OR TRANSMISSION WHICHEVER WHICH ONE IT IS I DO NOT KNOW I'VE TAKEN IT TO THE DEALER 5 OR MORE TIMES THEY CANNOT DUPLICATE THE PROBLEM OR THE OR THEY SAY IT'S OPERATING AS ASSIGNED HOW'S THE CAR OPERATING AS DESIGNED WHEN THE VEHICLE SOON AS YOU PUSH THE ACCELERATOR AT BUCKS IT JERKS IT HESITATES TO GO AND THAT ONE THAT GOES IT TAKES OFFIT ALSO DOES THE SAME THING WHEN SLOWING DOWN IN A BUCK LITTLE JERK AND THEN DOWNSHIFT VERY HARD THIS IS VERY DANGEROUS WHEN DRIVING DURING CERTAIN CONDITIONS
Mfg Campaign: 11348473
Recall Date: Aug 10, 2020
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
SOMETHING IS WRONG WITH MY ENGINE OR TRANSMISSION WHICHEVER WHICH ONE IT IS I DO NOT KNOW I'VE TAKEN IT TO THE DEALER 5 OR MORE TIMES THEY CANNOT DUPLICATE THE PROBLEM OR THE OR THEY SAY IT'S OPERATING AS ASSIGNED HOW'S THE CAR OPERATING AS DESIGNED WHEN THE VEHICLE SOON AS YOU PUSH THE ACCELERATOR AT BUCKS IT JERKS IT HESITATES TO GO AND THAT ONE THAT GOES IT TAKES OFFIT ALSO DOES THE SAME THING WHEN SLOWING DOWN IN A BUCK LITTLE JERK AND THEN DOWNSHIFT VERY HARD THIS IS VERY DANGEROUS WHEN DRIVING DURING CERTAIN CONDITIONS
Corrective Action:
SOMETHING IS WRONG WITH MY ENGINE OR TRANSMISSION WHICHEVER WHICH ONE IT IS I DO NOT KNOW I'VE TAKEN IT TO THE DEALER 5 OR MORE TIMES THEY CANNOT DUPLICATE THE PROBLEM OR THE OR THEY SAY IT'S OPERATING AS ASSIGNED HOW'S THE CAR OPERATING AS DESIGNED WHEN THE VEHICLE SOON AS YOU PUSH THE ACCELERATOR AT BUCKS IT JERKS IT HESITATES TO GO AND THAT ONE THAT GOES IT TAKES OFFIT ALSO DOES THE SAME THING WHEN SLOWING DOWN IN A BUCK LITTLE JERK AND THEN DOWNSHIFT VERY HARD THIS IS VERY DANGEROUS WHEN DRIVING DURING CERTAIN CONDITIONS
Additional Notes:
SOMETHING IS WRONG WITH MY ENGINE OR TRANSMISSION WHICHEVER WHICH ONE IT IS I DO NOT KNOW I'VE TAKEN IT TO THE DEALER 5 OR MORE TIMES THEY CANNOT DUPLICATE THE PROBLEM OR THE OR THEY SAY IT'S OPERATING AS ASSIGNED HOW'S THE CAR OPERATING AS DESIGNED WHEN THE VEHICLE SOON AS YOU PUSH THE ACCELERATOR AT BUCKS IT JERKS IT HESITATES TO GO AND THAT ONE THAT GOES IT TAKES OFFIT ALSO DOES THE SAME THING WHEN SLOWING DOWN IN A BUCK LITTLE JERK AND THEN DOWNSHIFT VERY HARD THIS IS VERY DANGEROUS WHEN DRIVING DURING CERTAIN CONDITIONS
Mfg Campaign: 11348473
Recall Date: Aug 10, 2020
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
SOMETHING IS WRONG WITH MY ENGINE OR TRANSMISSION WHICHEVER WHICH ONE IT IS I DO NOT KNOW I'VE TAKEN IT TO THE DEALER 5 OR MORE TIMES THEY CANNOT DUPLICATE THE PROBLEM OR THE OR THEY SAY IT'S OPERATING AS ASSIGNED HOW'S THE CAR OPERATING AS DESIGNED WHEN THE VEHICLE SOON AS YOU PUSH THE ACCELERATOR AT BUCKS IT JERKS IT HESITATES TO GO AND THAT ONE THAT GOES IT TAKES OFFIT ALSO DOES THE SAME THING WHEN SLOWING DOWN IN A BUCK LITTLE JERK AND THEN DOWNSHIFT VERY HARD THIS IS VERY DANGEROUS WHEN DRIVING DURING CERTAIN CONDITIONS
Corrective Action:
SOMETHING IS WRONG WITH MY ENGINE OR TRANSMISSION WHICHEVER WHICH ONE IT IS I DO NOT KNOW I'VE TAKEN IT TO THE DEALER 5 OR MORE TIMES THEY CANNOT DUPLICATE THE PROBLEM OR THE OR THEY SAY IT'S OPERATING AS ASSIGNED HOW'S THE CAR OPERATING AS DESIGNED WHEN THE VEHICLE SOON AS YOU PUSH THE ACCELERATOR AT BUCKS IT JERKS IT HESITATES TO GO AND THAT ONE THAT GOES IT TAKES OFFIT ALSO DOES THE SAME THING WHEN SLOWING DOWN IN A BUCK LITTLE JERK AND THEN DOWNSHIFT VERY HARD THIS IS VERY DANGEROUS WHEN DRIVING DURING CERTAIN CONDITIONS
Additional Notes:
SOMETHING IS WRONG WITH MY ENGINE OR TRANSMISSION WHICHEVER WHICH ONE IT IS I DO NOT KNOW I'VE TAKEN IT TO THE DEALER 5 OR MORE TIMES THEY CANNOT DUPLICATE THE PROBLEM OR THE OR THEY SAY IT'S OPERATING AS ASSIGNED HOW'S THE CAR OPERATING AS DESIGNED WHEN THE VEHICLE SOON AS YOU PUSH THE ACCELERATOR AT BUCKS IT JERKS IT HESITATES TO GO AND THAT ONE THAT GOES IT TAKES OFFIT ALSO DOES THE SAME THING WHEN SLOWING DOWN IN A BUCK LITTLE JERK AND THEN DOWNSHIFT VERY HARD THIS IS VERY DANGEROUS WHEN DRIVING DURING CERTAIN CONDITIONS
Mfg Campaign: 11348473
Recall Date: Aug 10, 2020
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PURCHASED NEW. @ 7400 MILES WHILE DRIVING ON THE HIGHWAY IT SMELLED LIKE SOMETHING WAS BURNING. TOOK IT TO DEALERSHIP WHO STATED CYLINDER HEAD WAS LEAKING ANTIFREEZE. ENTIRE ENGINE HAD TO BE REBUILT (ALL HEADS/GASKETS EXCHANGED). 7800 MILES FLUID LEVELS BOTTOMED OUT. DEALER STATED CAR HADN'T 'BURPED' FROM GASKET REPAIR. 9300 MILES WHILE CITY DRIVING THE BLIND SPOT COLLISION WARNINGS STARTED YELLING. I PLACED THE CAR IN PARK AND TURNED IT OFF. WHEN I TURNED IT BACK ON THE CAR SAID POSSIBLE TRANSMISSION FAILURE AND I COULD NOT SHIFT. POPPED THE SHIFT LOCK RELEASE TO GET VEHICLE INTO DRIVE TO BRING FOR SERVICE. DEALER STATED INHIBITOR SWITCH FAILED CAUSING THE ISSUES WITH THE BLIND SPOT COLLISION WARNINGS AND THE SHIFT LOCKOUT. UNACCEPTABLE IN NEW VEHICLE UNDER 10K MILES
Corrective Action:
PURCHASED NEW. @ 7400 MILES WHILE DRIVING ON THE HIGHWAY IT SMELLED LIKE SOMETHING WAS BURNING. TOOK IT TO DEALERSHIP WHO STATED CYLINDER HEAD WAS LEAKING ANTIFREEZE. ENTIRE ENGINE HAD TO BE REBUILT (ALL HEADS/GASKETS EXCHANGED). 7800 MILES FLUID LEVELS BOTTOMED OUT. DEALER STATED CAR HADN'T 'BURPED' FROM GASKET REPAIR. 9300 MILES WHILE CITY DRIVING THE BLIND SPOT COLLISION WARNINGS STARTED YELLING. I PLACED THE CAR IN PARK AND TURNED IT OFF. WHEN I TURNED IT BACK ON THE CAR SAID POSSIBLE TRANSMISSION FAILURE AND I COULD NOT SHIFT. POPPED THE SHIFT LOCK RELEASE TO GET VEHICLE INTO DRIVE TO BRING FOR SERVICE. DEALER STATED INHIBITOR SWITCH FAILED CAUSING THE ISSUES WITH THE BLIND SPOT COLLISION WARNINGS AND THE SHIFT LOCKOUT. UNACCEPTABLE IN NEW VEHICLE UNDER 10K MILES
Additional Notes:
PURCHASED NEW. @ 7400 MILES WHILE DRIVING ON THE HIGHWAY IT SMELLED LIKE SOMETHING WAS BURNING. TOOK IT TO DEALERSHIP WHO STATED CYLINDER HEAD WAS LEAKING ANTIFREEZE. ENTIRE ENGINE HAD TO BE REBUILT (ALL HEADS/GASKETS EXCHANGED). 7800 MILES FLUID LEVELS BOTTOMED OUT. DEALER STATED CAR HADN'T 'BURPED' FROM GASKET REPAIR. 9300 MILES WHILE CITY DRIVING THE BLIND SPOT COLLISION WARNINGS STARTED YELLING. I PLACED THE CAR IN PARK AND TURNED IT OFF. WHEN I TURNED IT BACK ON THE CAR SAID POSSIBLE TRANSMISSION FAILURE AND I COULD NOT SHIFT. POPPED THE SHIFT LOCK RELEASE TO GET VEHICLE INTO DRIVE TO BRING FOR SERVICE. DEALER STATED INHIBITOR SWITCH FAILED CAUSING THE ISSUES WITH THE BLIND SPOT COLLISION WARNINGS AND THE SHIFT LOCKOUT. UNACCEPTABLE IN NEW VEHICLE UNDER 10K MILES
Mfg Campaign: 11311236
Recall Date: Feb 24, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
PURCHASED NEW. @ 7400 MILES WHILE DRIVING ON THE HIGHWAY IT SMELLED LIKE SOMETHING WAS BURNING. TOOK IT TO DEALERSHIP WHO STATED CYLINDER HEAD WAS LEAKING ANTIFREEZE. ENTIRE ENGINE HAD TO BE REBUILT (ALL HEADS/GASKETS EXCHANGED). 7800 MILES FLUID LEVELS BOTTOMED OUT. DEALER STATED CAR HADN'T 'BURPED' FROM GASKET REPAIR. 9300 MILES WHILE CITY DRIVING THE BLIND SPOT COLLISION WARNINGS STARTED YELLING. I PLACED THE CAR IN PARK AND TURNED IT OFF. WHEN I TURNED IT BACK ON THE CAR SAID POSSIBLE TRANSMISSION FAILURE AND I COULD NOT SHIFT. POPPED THE SHIFT LOCK RELEASE TO GET VEHICLE INTO DRIVE TO BRING FOR SERVICE. DEALER STATED INHIBITOR SWITCH FAILED CAUSING THE ISSUES WITH THE BLIND SPOT COLLISION WARNINGS AND THE SHIFT LOCKOUT. UNACCEPTABLE IN NEW VEHICLE UNDER 10K MILES
Corrective Action:
PURCHASED NEW. @ 7400 MILES WHILE DRIVING ON THE HIGHWAY IT SMELLED LIKE SOMETHING WAS BURNING. TOOK IT TO DEALERSHIP WHO STATED CYLINDER HEAD WAS LEAKING ANTIFREEZE. ENTIRE ENGINE HAD TO BE REBUILT (ALL HEADS/GASKETS EXCHANGED). 7800 MILES FLUID LEVELS BOTTOMED OUT. DEALER STATED CAR HADN'T 'BURPED' FROM GASKET REPAIR. 9300 MILES WHILE CITY DRIVING THE BLIND SPOT COLLISION WARNINGS STARTED YELLING. I PLACED THE CAR IN PARK AND TURNED IT OFF. WHEN I TURNED IT BACK ON THE CAR SAID POSSIBLE TRANSMISSION FAILURE AND I COULD NOT SHIFT. POPPED THE SHIFT LOCK RELEASE TO GET VEHICLE INTO DRIVE TO BRING FOR SERVICE. DEALER STATED INHIBITOR SWITCH FAILED CAUSING THE ISSUES WITH THE BLIND SPOT COLLISION WARNINGS AND THE SHIFT LOCKOUT. UNACCEPTABLE IN NEW VEHICLE UNDER 10K MILES
Additional Notes:
PURCHASED NEW. @ 7400 MILES WHILE DRIVING ON THE HIGHWAY IT SMELLED LIKE SOMETHING WAS BURNING. TOOK IT TO DEALERSHIP WHO STATED CYLINDER HEAD WAS LEAKING ANTIFREEZE. ENTIRE ENGINE HAD TO BE REBUILT (ALL HEADS/GASKETS EXCHANGED). 7800 MILES FLUID LEVELS BOTTOMED OUT. DEALER STATED CAR HADN'T 'BURPED' FROM GASKET REPAIR. 9300 MILES WHILE CITY DRIVING THE BLIND SPOT COLLISION WARNINGS STARTED YELLING. I PLACED THE CAR IN PARK AND TURNED IT OFF. WHEN I TURNED IT BACK ON THE CAR SAID POSSIBLE TRANSMISSION FAILURE AND I COULD NOT SHIFT. POPPED THE SHIFT LOCK RELEASE TO GET VEHICLE INTO DRIVE TO BRING FOR SERVICE. DEALER STATED INHIBITOR SWITCH FAILED CAUSING THE ISSUES WITH THE BLIND SPOT COLLISION WARNINGS AND THE SHIFT LOCKOUT. UNACCEPTABLE IN NEW VEHICLE UNDER 10K MILES
Mfg Campaign: 11311236
Recall Date: Feb 24, 2020
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
BOUGHT A BRAND NEW CAR AT 20 MILES ON ODOMETER. WHILE DRIVING HOME STEERING WHEEL WAS SHAKING BADLY. I WAS SURPRISED TO FEEL THIS SINCE IT IS A BRAND NEW CAR. I WENT TO SERVICE NEXT DAY THEY COULD NOT FIND ANYTHING WRONG WITH TIRES OR SUSPENSION AND WAS TOLD THIS IS HOW THIS CAR DESIGN TO DRIVE. I WAS TOLD THAT IF THERE IS KNOW VISIBLE ISSUE WITH THE TIRES KIA WOULD NOT REPLACE IT UNDER WARRANTY. NOW I'M STUCK WITH THIS BRAND NEW CAR THAT DRIVES LIKE 10 YEARS OLD CAR.
Corrective Action:
BOUGHT A BRAND NEW CAR AT 20 MILES ON ODOMETER. WHILE DRIVING HOME STEERING WHEEL WAS SHAKING BADLY. I WAS SURPRISED TO FEEL THIS SINCE IT IS A BRAND NEW CAR. I WENT TO SERVICE NEXT DAY THEY COULD NOT FIND ANYTHING WRONG WITH TIRES OR SUSPENSION AND WAS TOLD THIS IS HOW THIS CAR DESIGN TO DRIVE. I WAS TOLD THAT IF THERE IS KNOW VISIBLE ISSUE WITH THE TIRES KIA WOULD NOT REPLACE IT UNDER WARRANTY. NOW I'M STUCK WITH THIS BRAND NEW CAR THAT DRIVES LIKE 10 YEARS OLD CAR.
Additional Notes:
BOUGHT A BRAND NEW CAR AT 20 MILES ON ODOMETER. WHILE DRIVING HOME STEERING WHEEL WAS SHAKING BADLY. I WAS SURPRISED TO FEEL THIS SINCE IT IS A BRAND NEW CAR. I WENT TO SERVICE NEXT DAY THEY COULD NOT FIND ANYTHING WRONG WITH TIRES OR SUSPENSION AND WAS TOLD THIS IS HOW THIS CAR DESIGN TO DRIVE. I WAS TOLD THAT IF THERE IS KNOW VISIBLE ISSUE WITH THE TIRES KIA WOULD NOT REPLACE IT UNDER WARRANTY. NOW I'M STUCK WITH THIS BRAND NEW CAR THAT DRIVES LIKE 10 YEARS OLD CAR.
Mfg Campaign: 11287729
Recall Date: Dec 8, 2019
Kia America, Inc.
Defect Description:
WHEELS
Potential Consequences:
BOUGHT A BRAND NEW CAR AT 20 MILES ON ODOMETER. WHILE DRIVING HOME STEERING WHEEL WAS SHAKING BADLY. I WAS SURPRISED TO FEEL THIS SINCE IT IS A BRAND NEW CAR. I WENT TO SERVICE NEXT DAY THEY COULD NOT FIND ANYTHING WRONG WITH TIRES OR SUSPENSION AND WAS TOLD THIS IS HOW THIS CAR DESIGN TO DRIVE. I WAS TOLD THAT IF THERE IS KNOW VISIBLE ISSUE WITH THE TIRES KIA WOULD NOT REPLACE IT UNDER WARRANTY. NOW I'M STUCK WITH THIS BRAND NEW CAR THAT DRIVES LIKE 10 YEARS OLD CAR.
Corrective Action:
BOUGHT A BRAND NEW CAR AT 20 MILES ON ODOMETER. WHILE DRIVING HOME STEERING WHEEL WAS SHAKING BADLY. I WAS SURPRISED TO FEEL THIS SINCE IT IS A BRAND NEW CAR. I WENT TO SERVICE NEXT DAY THEY COULD NOT FIND ANYTHING WRONG WITH TIRES OR SUSPENSION AND WAS TOLD THIS IS HOW THIS CAR DESIGN TO DRIVE. I WAS TOLD THAT IF THERE IS KNOW VISIBLE ISSUE WITH THE TIRES KIA WOULD NOT REPLACE IT UNDER WARRANTY. NOW I'M STUCK WITH THIS BRAND NEW CAR THAT DRIVES LIKE 10 YEARS OLD CAR.
Additional Notes:
BOUGHT A BRAND NEW CAR AT 20 MILES ON ODOMETER. WHILE DRIVING HOME STEERING WHEEL WAS SHAKING BADLY. I WAS SURPRISED TO FEEL THIS SINCE IT IS A BRAND NEW CAR. I WENT TO SERVICE NEXT DAY THEY COULD NOT FIND ANYTHING WRONG WITH TIRES OR SUSPENSION AND WAS TOLD THIS IS HOW THIS CAR DESIGN TO DRIVE. I WAS TOLD THAT IF THERE IS KNOW VISIBLE ISSUE WITH THE TIRES KIA WOULD NOT REPLACE IT UNDER WARRANTY. NOW I'M STUCK WITH THIS BRAND NEW CAR THAT DRIVES LIKE 10 YEARS OLD CAR.
Mfg Campaign: 11287729
Recall Date: Dec 8, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2019 KIA SEDONA. WHILE DRIVING 10 MPH, THE VEHICLE LUNGED FORWARD WITHOUT WARNING. ON ANOTHER OCCASION, WHEN DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE AND, AT TIMES, THE RPMS INCREASED TO 4,000. AN ABNORMAL NOISE WAS ALSO HEARD DURING THE FAILURE. THE VEHICLE WAS TAKEN TO MURRAY KIA (LOCATED AT 1402 RIDGE PIKE, CONSHOHOCKEN, PA 19428, (610) 279-3020) WHERE UNKNOWN SOFTWARE UPDATES WERE PERFORMED; HOWEVER, THE FAILURES CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR UNKNOWN SOFTWARE UPDATES, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURES. THE FAILURE MILEAGE WAS 250.
Corrective Action:
TL* THE CONTACT OWNS A 2019 KIA SEDONA. WHILE DRIVING 10 MPH, THE VEHICLE LUNGED FORWARD WITHOUT WARNING. ON ANOTHER OCCASION, WHEN DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE AND, AT TIMES, THE RPMS INCREASED TO 4,000. AN ABNORMAL NOISE WAS ALSO HEARD DURING THE FAILURE. THE VEHICLE WAS TAKEN TO MURRAY KIA (LOCATED AT 1402 RIDGE PIKE, CONSHOHOCKEN, PA 19428, (610) 279-3020) WHERE UNKNOWN SOFTWARE UPDATES WERE PERFORMED; HOWEVER, THE FAILURES CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR UNKNOWN SOFTWARE UPDATES, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURES. THE FAILURE MILEAGE WAS 250.
Additional Notes:
TL* THE CONTACT OWNS A 2019 KIA SEDONA. WHILE DRIVING 10 MPH, THE VEHICLE LUNGED FORWARD WITHOUT WARNING. ON ANOTHER OCCASION, WHEN DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE AND, AT TIMES, THE RPMS INCREASED TO 4,000. AN ABNORMAL NOISE WAS ALSO HEARD DURING THE FAILURE. THE VEHICLE WAS TAKEN TO MURRAY KIA (LOCATED AT 1402 RIDGE PIKE, CONSHOHOCKEN, PA 19428, (610) 279-3020) WHERE UNKNOWN SOFTWARE UPDATES WERE PERFORMED; HOWEVER, THE FAILURES CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR UNKNOWN SOFTWARE UPDATES, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURES. THE FAILURE MILEAGE WAS 250.
Mfg Campaign: 11271050
Recall Date: Oct 25, 2019
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
2019 KIA SEDONA WITH 2600 MILES ON IT, WHILE DRIVING THE CAR DOWN THE ROAD, IT HAS EXTREME ALIGNMENT ISSUES WANTING TO GO TO THE LEFT, ALMOST CAUSED 3 DIFFERENT ACCIDENTS PUTTING MY LIFE AND MY FAMILY'S LIFE IN DANGER. IN ORDER TO KEEP THE THE CAR GOING STRAIGHT, YOU REALLY HAVE TO HOLD THE STEERING WHEEL TIGHTLY.
Corrective Action:
2019 KIA SEDONA WITH 2600 MILES ON IT, WHILE DRIVING THE CAR DOWN THE ROAD, IT HAS EXTREME ALIGNMENT ISSUES WANTING TO GO TO THE LEFT, ALMOST CAUSED 3 DIFFERENT ACCIDENTS PUTTING MY LIFE AND MY FAMILY'S LIFE IN DANGER. IN ORDER TO KEEP THE THE CAR GOING STRAIGHT, YOU REALLY HAVE TO HOLD THE STEERING WHEEL TIGHTLY.
Additional Notes:
2019 KIA SEDONA WITH 2600 MILES ON IT, WHILE DRIVING THE CAR DOWN THE ROAD, IT HAS EXTREME ALIGNMENT ISSUES WANTING TO GO TO THE LEFT, ALMOST CAUSED 3 DIFFERENT ACCIDENTS PUTTING MY LIFE AND MY FAMILY'S LIFE IN DANGER. IN ORDER TO KEEP THE THE CAR GOING STRAIGHT, YOU REALLY HAVE TO HOLD THE STEERING WHEEL TIGHTLY.
Mfg Campaign: 11192764
Recall Date: Mar 31, 2019
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