Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2021-2023 Seltos and Soul vehicles. The piston oil rings may have been manufactured incorrectly, which can result in engine damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: SC336
Recall Date: Feb 17, 2025
Consumer Complaints
58 ComplaintsKia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Summary: Failure of Vision system causes unpredictable computer behavior, and such failure may not be known by vehicle operator. 3 Separate Incidents on same car . Occurance 1, 10/22: Brakes locked (with smoke) and stalled in heavy traffic; fortunately traveling only 5MPH so no accident. Restart allowed car to run, although rough. NOTE: Front collision Avoidance turned OFF but computer reset system anyway on camera failure. Kia towed to nearest dealer, admitting that it is NOT SAFE to drive. Once computer went blind, the front vision system reset defaults-including braking control. The Camera system was replaced, seamingly fixing situation. *Occurance 2, 12/29/22 HOA cruise control set at 65, traffic moving 50- car started to accelerate, not seeing car in advance. Braking put up a dashboard message "HOA Disabled, Radar blocked", then "Conditions not met, radar blocked". I also discovered that Front Collision Avoidance was not functional. NOTE THERE IS NO CONSISTANT WARNING TO OPERATOR, only periodically, a "FCA disabled, Radar Blocked" message appeared, but would disappear within 5-10 minutes (but system was still offline). visit 1, 1/10 > No problem found, reset default settings visit 2, 1/17 > took back to dealer again- problem replicated, camera ordered visit 3, 1/24 > vehicle dropped off for camera replacement *Occurance 3, 1/24, System failed on test drive after repair. Dealer did not provide details. Dealer arranged rental "This car is not safe to drive"
Corrective Action:
Summary: Failure of Vision system causes unpredictable computer behavior, and such failure may not be known by vehicle operator. 3 Separate Incidents on same car . Occurance 1, 10/22: Brakes locked (with smoke) and stalled in heavy traffic; fortunately traveling only 5MPH so no accident. Restart allowed car to run, although rough. NOTE: Front collision Avoidance turned OFF but computer reset system anyway on camera failure. Kia towed to nearest dealer, admitting that it is NOT SAFE to drive. Once computer went blind, the front vision system reset defaults-including braking control. The Camera system was replaced, seamingly fixing situation. *Occurance 2, 12/29/22 HOA cruise control set at 65, traffic moving 50- car started to accelerate, not seeing car in advance. Braking put up a dashboard message "HOA Disabled, Radar blocked", then "Conditions not met, radar blocked". I also discovered that Front Collision Avoidance was not functional. NOTE THERE IS NO CONSISTANT WARNING TO OPERATOR, only periodically, a "FCA disabled, Radar Blocked" message appeared, but would disappear within 5-10 minutes (but system was still offline). visit 1, 1/10 > No problem found, reset default settings visit 2, 1/17 > took back to dealer again- problem replicated, camera ordered visit 3, 1/24 > vehicle dropped off for camera replacement *Occurance 3, 1/24, System failed on test drive after repair. Dealer did not provide details. Dealer arranged rental "This car is not safe to drive"
Additional Notes:
Summary: Failure of Vision system causes unpredictable computer behavior, and such failure may not be known by vehicle operator. 3 Separate Incidents on same car . Occurance 1, 10/22: Brakes locked (with smoke) and stalled in heavy traffic; fortunately traveling only 5MPH so no accident. Restart allowed car to run, although rough. NOTE: Front collision Avoidance turned OFF but computer reset system anyway on camera failure. Kia towed to nearest dealer, admitting that it is NOT SAFE to drive. Once computer went blind, the front vision system reset defaults-including braking control. The Camera system was replaced, seamingly fixing situation. *Occurance 2, 12/29/22 HOA cruise control set at 65, traffic moving 50- car started to accelerate, not seeing car in advance. Braking put up a dashboard message "HOA Disabled, Radar blocked", then "Conditions not met, radar blocked". I also discovered that Front Collision Avoidance was not functional. NOTE THERE IS NO CONSISTANT WARNING TO OPERATOR, only periodically, a "FCA disabled, Radar Blocked" message appeared, but would disappear within 5-10 minutes (but system was still offline). visit 1, 1/10 > No problem found, reset default settings visit 2, 1/17 > took back to dealer again- problem replicated, camera ordered visit 3, 1/24 > vehicle dropped off for camera replacement *Occurance 3, 1/24, System failed on test drive after repair. Dealer did not provide details. Dealer arranged rental "This car is not safe to drive"
Mfg Campaign: 11503833
Recall Date: Jan 26, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Summary: Failure of Vision system causes unpredictable computer behavior, and such failure may not be known by vehicle operator. 3 Separate Incidents on same car . Occurance 1, 10/22: Brakes locked (with smoke) and stalled in heavy traffic; fortunately traveling only 5MPH so no accident. Restart allowed car to run, although rough. NOTE: Front collision Avoidance turned OFF but computer reset system anyway on camera failure. Kia towed to nearest dealer, admitting that it is NOT SAFE to drive. Once computer went blind, the front vision system reset defaults-including braking control. The Camera system was replaced, seamingly fixing situation. *Occurance 2, 12/29/22 HOA cruise control set at 65, traffic moving 50- car started to accelerate, not seeing car in advance. Braking put up a dashboard message "HOA Disabled, Radar blocked", then "Conditions not met, radar blocked". I also discovered that Front Collision Avoidance was not functional. NOTE THERE IS NO CONSISTANT WARNING TO OPERATOR, only periodically, a "FCA disabled, Radar Blocked" message appeared, but would disappear within 5-10 minutes (but system was still offline). visit 1, 1/10 > No problem found, reset default settings visit 2, 1/17 > took back to dealer again- problem replicated, camera ordered visit 3, 1/24 > vehicle dropped off for camera replacement *Occurance 3, 1/24, System failed on test drive after repair. Dealer did not provide details. Dealer arranged rental "This car is not safe to drive"
Corrective Action:
Summary: Failure of Vision system causes unpredictable computer behavior, and such failure may not be known by vehicle operator. 3 Separate Incidents on same car . Occurance 1, 10/22: Brakes locked (with smoke) and stalled in heavy traffic; fortunately traveling only 5MPH so no accident. Restart allowed car to run, although rough. NOTE: Front collision Avoidance turned OFF but computer reset system anyway on camera failure. Kia towed to nearest dealer, admitting that it is NOT SAFE to drive. Once computer went blind, the front vision system reset defaults-including braking control. The Camera system was replaced, seamingly fixing situation. *Occurance 2, 12/29/22 HOA cruise control set at 65, traffic moving 50- car started to accelerate, not seeing car in advance. Braking put up a dashboard message "HOA Disabled, Radar blocked", then "Conditions not met, radar blocked". I also discovered that Front Collision Avoidance was not functional. NOTE THERE IS NO CONSISTANT WARNING TO OPERATOR, only periodically, a "FCA disabled, Radar Blocked" message appeared, but would disappear within 5-10 minutes (but system was still offline). visit 1, 1/10 > No problem found, reset default settings visit 2, 1/17 > took back to dealer again- problem replicated, camera ordered visit 3, 1/24 > vehicle dropped off for camera replacement *Occurance 3, 1/24, System failed on test drive after repair. Dealer did not provide details. Dealer arranged rental "This car is not safe to drive"
Additional Notes:
Summary: Failure of Vision system causes unpredictable computer behavior, and such failure may not be known by vehicle operator. 3 Separate Incidents on same car . Occurance 1, 10/22: Brakes locked (with smoke) and stalled in heavy traffic; fortunately traveling only 5MPH so no accident. Restart allowed car to run, although rough. NOTE: Front collision Avoidance turned OFF but computer reset system anyway on camera failure. Kia towed to nearest dealer, admitting that it is NOT SAFE to drive. Once computer went blind, the front vision system reset defaults-including braking control. The Camera system was replaced, seamingly fixing situation. *Occurance 2, 12/29/22 HOA cruise control set at 65, traffic moving 50- car started to accelerate, not seeing car in advance. Braking put up a dashboard message "HOA Disabled, Radar blocked", then "Conditions not met, radar blocked". I also discovered that Front Collision Avoidance was not functional. NOTE THERE IS NO CONSISTANT WARNING TO OPERATOR, only periodically, a "FCA disabled, Radar Blocked" message appeared, but would disappear within 5-10 minutes (but system was still offline). visit 1, 1/10 > No problem found, reset default settings visit 2, 1/17 > took back to dealer again- problem replicated, camera ordered visit 3, 1/24 > vehicle dropped off for camera replacement *Occurance 3, 1/24, System failed on test drive after repair. Dealer did not provide details. Dealer arranged rental "This car is not safe to drive"
Mfg Campaign: 11503833
Recall Date: Jan 26, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Summary: Failure of Vision system causes unpredictable computer behavior, and such failure may not be known by vehicle operator. 3 Separate Incidents on same car . Occurance 1, 10/22: Brakes locked (with smoke) and stalled in heavy traffic; fortunately traveling only 5MPH so no accident. Restart allowed car to run, although rough. NOTE: Front collision Avoidance turned OFF but computer reset system anyway on camera failure. Kia towed to nearest dealer, admitting that it is NOT SAFE to drive. Once computer went blind, the front vision system reset defaults-including braking control. The Camera system was replaced, seamingly fixing situation. *Occurance 2, 12/29/22 HOA cruise control set at 65, traffic moving 50- car started to accelerate, not seeing car in advance. Braking put up a dashboard message "HOA Disabled, Radar blocked", then "Conditions not met, radar blocked". I also discovered that Front Collision Avoidance was not functional. NOTE THERE IS NO CONSISTANT WARNING TO OPERATOR, only periodically, a "FCA disabled, Radar Blocked" message appeared, but would disappear within 5-10 minutes (but system was still offline). visit 1, 1/10 > No problem found, reset default settings visit 2, 1/17 > took back to dealer again- problem replicated, camera ordered visit 3, 1/24 > vehicle dropped off for camera replacement *Occurance 3, 1/24, System failed on test drive after repair. Dealer did not provide details. Dealer arranged rental "This car is not safe to drive"
Corrective Action:
Summary: Failure of Vision system causes unpredictable computer behavior, and such failure may not be known by vehicle operator. 3 Separate Incidents on same car . Occurance 1, 10/22: Brakes locked (with smoke) and stalled in heavy traffic; fortunately traveling only 5MPH so no accident. Restart allowed car to run, although rough. NOTE: Front collision Avoidance turned OFF but computer reset system anyway on camera failure. Kia towed to nearest dealer, admitting that it is NOT SAFE to drive. Once computer went blind, the front vision system reset defaults-including braking control. The Camera system was replaced, seamingly fixing situation. *Occurance 2, 12/29/22 HOA cruise control set at 65, traffic moving 50- car started to accelerate, not seeing car in advance. Braking put up a dashboard message "HOA Disabled, Radar blocked", then "Conditions not met, radar blocked". I also discovered that Front Collision Avoidance was not functional. NOTE THERE IS NO CONSISTANT WARNING TO OPERATOR, only periodically, a "FCA disabled, Radar Blocked" message appeared, but would disappear within 5-10 minutes (but system was still offline). visit 1, 1/10 > No problem found, reset default settings visit 2, 1/17 > took back to dealer again- problem replicated, camera ordered visit 3, 1/24 > vehicle dropped off for camera replacement *Occurance 3, 1/24, System failed on test drive after repair. Dealer did not provide details. Dealer arranged rental "This car is not safe to drive"
Additional Notes:
Summary: Failure of Vision system causes unpredictable computer behavior, and such failure may not be known by vehicle operator. 3 Separate Incidents on same car . Occurance 1, 10/22: Brakes locked (with smoke) and stalled in heavy traffic; fortunately traveling only 5MPH so no accident. Restart allowed car to run, although rough. NOTE: Front collision Avoidance turned OFF but computer reset system anyway on camera failure. Kia towed to nearest dealer, admitting that it is NOT SAFE to drive. Once computer went blind, the front vision system reset defaults-including braking control. The Camera system was replaced, seamingly fixing situation. *Occurance 2, 12/29/22 HOA cruise control set at 65, traffic moving 50- car started to accelerate, not seeing car in advance. Braking put up a dashboard message "HOA Disabled, Radar blocked", then "Conditions not met, radar blocked". I also discovered that Front Collision Avoidance was not functional. NOTE THERE IS NO CONSISTANT WARNING TO OPERATOR, only periodically, a "FCA disabled, Radar Blocked" message appeared, but would disappear within 5-10 minutes (but system was still offline). visit 1, 1/10 > No problem found, reset default settings visit 2, 1/17 > took back to dealer again- problem replicated, camera ordered visit 3, 1/24 > vehicle dropped off for camera replacement *Occurance 3, 1/24, System failed on test drive after repair. Dealer did not provide details. Dealer arranged rental "This car is not safe to drive"
Mfg Campaign: 11503833
Recall Date: Jan 26, 2023
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
We purchased a new factory 2022 Kia Seltos for our child, because of its 6 standard airbags and its other safety features. Our child was in a vehicle accident on Black Friday were he hit his head and suffered a severe head concussion. It was a frontal crash and none of the airbags deployed. Because of this our son could not complete his Firsts Semester of College and had to take an “Incomplete”. Before the accident there were no malfunction warnings, and we received nothing from his Kia App stating nothing wrong with his vehicle. As a matter of fact, the cops, ambulance and Tow Driver were all shocked that his airbag did not deploy. Our insurance company had the car towed to its collision center so they could review the extent of the damages. The insurance and collision center deemed the vehicle a total loss because the vehicle was over the 75% threshold to be repaired. The vehicle was totaled because it had a frontal bent frame, no front bumper, headlights, sensors, radiator etc. We did report the accident and findings from our insurance company to Kia America and the Dealership where we purchased the vehicle; but they seemed not to care.
Corrective Action:
We purchased a new factory 2022 Kia Seltos for our child, because of its 6 standard airbags and its other safety features. Our child was in a vehicle accident on Black Friday were he hit his head and suffered a severe head concussion. It was a frontal crash and none of the airbags deployed. Because of this our son could not complete his Firsts Semester of College and had to take an “Incomplete”. Before the accident there were no malfunction warnings, and we received nothing from his Kia App stating nothing wrong with his vehicle. As a matter of fact, the cops, ambulance and Tow Driver were all shocked that his airbag did not deploy. Our insurance company had the car towed to its collision center so they could review the extent of the damages. The insurance and collision center deemed the vehicle a total loss because the vehicle was over the 75% threshold to be repaired. The vehicle was totaled because it had a frontal bent frame, no front bumper, headlights, sensors, radiator etc. We did report the accident and findings from our insurance company to Kia America and the Dealership where we purchased the vehicle; but they seemed not to care.
Additional Notes:
We purchased a new factory 2022 Kia Seltos for our child, because of its 6 standard airbags and its other safety features. Our child was in a vehicle accident on Black Friday were he hit his head and suffered a severe head concussion. It was a frontal crash and none of the airbags deployed. Because of this our son could not complete his Firsts Semester of College and had to take an “Incomplete”. Before the accident there were no malfunction warnings, and we received nothing from his Kia App stating nothing wrong with his vehicle. As a matter of fact, the cops, ambulance and Tow Driver were all shocked that his airbag did not deploy. Our insurance company had the car towed to its collision center so they could review the extent of the damages. The insurance and collision center deemed the vehicle a total loss because the vehicle was over the 75% threshold to be repaired. The vehicle was totaled because it had a frontal bent frame, no front bumper, headlights, sensors, radiator etc. We did report the accident and findings from our insurance company to Kia America and the Dealership where we purchased the vehicle; but they seemed not to care.
Mfg Campaign: 11502075
Recall Date: Jan 16, 2023
Kia America, Inc.
Defect Description:
WHEELS
Potential Consequences:
I had a flat tire and replaced it with the spare tire that came with the car. Because the vehicle is AWD, the tires need to be the same size, however, the spare tire was smaller. As a result, the car started smoking and driving very rough within 10 miles of the spare being put on. It turns out that the differential went out because the spare tire was rotating faster than the others.
Corrective Action:
I had a flat tire and replaced it with the spare tire that came with the car. Because the vehicle is AWD, the tires need to be the same size, however, the spare tire was smaller. As a result, the car started smoking and driving very rough within 10 miles of the spare being put on. It turns out that the differential went out because the spare tire was rotating faster than the others.
Additional Notes:
I had a flat tire and replaced it with the spare tire that came with the car. Because the vehicle is AWD, the tires need to be the same size, however, the spare tire was smaller. As a result, the car started smoking and driving very rough within 10 miles of the spare being put on. It turns out that the differential went out because the spare tire was rotating faster than the others.
Mfg Campaign: 11488903
Recall Date: Oct 12, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I had a flat tire and replaced it with the spare tire that came with the car. Because the vehicle is AWD, the tires need to be the same size, however, the spare tire was smaller. As a result, the car started smoking and driving very rough within 10 miles of the spare being put on. It turns out that the differential went out because the spare tire was rotating faster than the others.
Corrective Action:
I had a flat tire and replaced it with the spare tire that came with the car. Because the vehicle is AWD, the tires need to be the same size, however, the spare tire was smaller. As a result, the car started smoking and driving very rough within 10 miles of the spare being put on. It turns out that the differential went out because the spare tire was rotating faster than the others.
Additional Notes:
I had a flat tire and replaced it with the spare tire that came with the car. Because the vehicle is AWD, the tires need to be the same size, however, the spare tire was smaller. As a result, the car started smoking and driving very rough within 10 miles of the spare being put on. It turns out that the differential went out because the spare tire was rotating faster than the others.
Mfg Campaign: 11488903
Recall Date: Oct 12, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My engine is malfunctioning. My safety has been at risk when I am driving on the highway 50 miles per hour and it just shut off, when turning the steering wheel to make a turn, the car will shut off and it has shut off while waiting at a red light. However, It will start back up after I switch the gauge into park and restart the car. I have taken my vehicle in to the Kia dealership, and they have taken pictures of the engine, to have it evaluated by the KIA headquarters. I am currently waiting for approval to change the engine to a new one.
Corrective Action:
My engine is malfunctioning. My safety has been at risk when I am driving on the highway 50 miles per hour and it just shut off, when turning the steering wheel to make a turn, the car will shut off and it has shut off while waiting at a red light. However, It will start back up after I switch the gauge into park and restart the car. I have taken my vehicle in to the Kia dealership, and they have taken pictures of the engine, to have it evaluated by the KIA headquarters. I am currently waiting for approval to change the engine to a new one.
Additional Notes:
My engine is malfunctioning. My safety has been at risk when I am driving on the highway 50 miles per hour and it just shut off, when turning the steering wheel to make a turn, the car will shut off and it has shut off while waiting at a red light. However, It will start back up after I switch the gauge into park and restart the car. I have taken my vehicle in to the Kia dealership, and they have taken pictures of the engine, to have it evaluated by the KIA headquarters. I am currently waiting for approval to change the engine to a new one.
Mfg Campaign: 11485347
Recall Date: Sep 19, 2022
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Car is giving codes C162604/ C164202 stating there is an issue with the electric stability control as well as lane keeping assistance. Emergency break lines came on (abs) as well. There was no incidents before this happened. This was a previous issue with the 2021 Kia Seltos that may have not been addressed properly while making the 2022. I am unsure if I am able to drive the vehicle safely to the dealership due to the stability control issue.
Corrective Action:
Car is giving codes C162604/ C164202 stating there is an issue with the electric stability control as well as lane keeping assistance. Emergency break lines came on (abs) as well. There was no incidents before this happened. This was a previous issue with the 2021 Kia Seltos that may have not been addressed properly while making the 2022. I am unsure if I am able to drive the vehicle safely to the dealership due to the stability control issue.
Additional Notes:
Car is giving codes C162604/ C164202 stating there is an issue with the electric stability control as well as lane keeping assistance. Emergency break lines came on (abs) as well. There was no incidents before this happened. This was a previous issue with the 2021 Kia Seltos that may have not been addressed properly while making the 2022. I am unsure if I am able to drive the vehicle safely to the dealership due to the stability control issue.
Mfg Campaign: 11478006
Recall Date: Aug 7, 2022
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car is giving codes C162604/ C164202 stating there is an issue with the electric stability control as well as lane keeping assistance. Emergency break lines came on (abs) as well. There was no incidents before this happened. This was a previous issue with the 2021 Kia Seltos that may have not been addressed properly while making the 2022. I am unsure if I am able to drive the vehicle safely to the dealership due to the stability control issue.
Corrective Action:
Car is giving codes C162604/ C164202 stating there is an issue with the electric stability control as well as lane keeping assistance. Emergency break lines came on (abs) as well. There was no incidents before this happened. This was a previous issue with the 2021 Kia Seltos that may have not been addressed properly while making the 2022. I am unsure if I am able to drive the vehicle safely to the dealership due to the stability control issue.
Additional Notes:
Car is giving codes C162604/ C164202 stating there is an issue with the electric stability control as well as lane keeping assistance. Emergency break lines came on (abs) as well. There was no incidents before this happened. This was a previous issue with the 2021 Kia Seltos that may have not been addressed properly while making the 2022. I am unsure if I am able to drive the vehicle safely to the dealership due to the stability control issue.
Mfg Campaign: 11478006
Recall Date: Aug 7, 2022
Kia America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Car is giving codes C162604/ C164202 stating there is an issue with the electric stability control as well as lane keeping assistance. Emergency break lines came on (abs) as well. There was no incidents before this happened. This was a previous issue with the 2021 Kia Seltos that may have not been addressed properly while making the 2022. I am unsure if I am able to drive the vehicle safely to the dealership due to the stability control issue.
Corrective Action:
Car is giving codes C162604/ C164202 stating there is an issue with the electric stability control as well as lane keeping assistance. Emergency break lines came on (abs) as well. There was no incidents before this happened. This was a previous issue with the 2021 Kia Seltos that may have not been addressed properly while making the 2022. I am unsure if I am able to drive the vehicle safely to the dealership due to the stability control issue.
Additional Notes:
Car is giving codes C162604/ C164202 stating there is an issue with the electric stability control as well as lane keeping assistance. Emergency break lines came on (abs) as well. There was no incidents before this happened. This was a previous issue with the 2021 Kia Seltos that may have not been addressed properly while making the 2022. I am unsure if I am able to drive the vehicle safely to the dealership due to the stability control issue.
Mfg Campaign: 11478006
Recall Date: Aug 7, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I purchased the vehicle for my daughter. Two times now she has had the power (to the steering, brakes...) and the engine fully shut off when she stopped at a traffic light. A message popped up on her screen that said "battery discharge warning." She was not able to get the car to restart for 20 min. A dangerous situation at a busy intersection. The first time she took the car into the dealer and they could not find any problems. The second time the dealer didn't ever call her back, so I though I would share the problem with the NHTSA. The problem first occurred on June 11th and then again in July.
Corrective Action:
I purchased the vehicle for my daughter. Two times now she has had the power (to the steering, brakes...) and the engine fully shut off when she stopped at a traffic light. A message popped up on her screen that said "battery discharge warning." She was not able to get the car to restart for 20 min. A dangerous situation at a busy intersection. The first time she took the car into the dealer and they could not find any problems. The second time the dealer didn't ever call her back, so I though I would share the problem with the NHTSA. The problem first occurred on June 11th and then again in July.
Additional Notes:
I purchased the vehicle for my daughter. Two times now she has had the power (to the steering, brakes...) and the engine fully shut off when she stopped at a traffic light. A message popped up on her screen that said "battery discharge warning." She was not able to get the car to restart for 20 min. A dangerous situation at a busy intersection. The first time she took the car into the dealer and they could not find any problems. The second time the dealer didn't ever call her back, so I though I would share the problem with the NHTSA. The problem first occurred on June 11th and then again in July.
Mfg Campaign: 11475957
Recall Date: Jul 26, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The contact owns a 2022 Kia Seltos. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled without warning. Upon restart of the vehicle, the vehicle would enter into limp mode as the vehicle would fail to accelerate above 40 MPH with the accelerator pedal depressed to the floorboard. The vehicle was taken to a dealer but was not yet diagnosed. The contact made multiple attempts to reach the manufacturer; however, each attempt was unsuccessful. The vehicle had yet to be repaired. The failure mileage was approximately 2,000.
Corrective Action:
The contact owns a 2022 Kia Seltos. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled without warning. Upon restart of the vehicle, the vehicle would enter into limp mode as the vehicle would fail to accelerate above 40 MPH with the accelerator pedal depressed to the floorboard. The vehicle was taken to a dealer but was not yet diagnosed. The contact made multiple attempts to reach the manufacturer; however, each attempt was unsuccessful. The vehicle had yet to be repaired. The failure mileage was approximately 2,000.
Additional Notes:
The contact owns a 2022 Kia Seltos. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled without warning. Upon restart of the vehicle, the vehicle would enter into limp mode as the vehicle would fail to accelerate above 40 MPH with the accelerator pedal depressed to the floorboard. The vehicle was taken to a dealer but was not yet diagnosed. The contact made multiple attempts to reach the manufacturer; however, each attempt was unsuccessful. The vehicle had yet to be repaired. The failure mileage was approximately 2,000.
Mfg Campaign: 11470238
Recall Date: Jun 21, 2022
Kia America, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The backup camera has failed twice in two months. When vehicle was put in reverse the camera would flash off and on and stated no signal for the backup camera. The problem clears when next trip is made. Dealer said they are not aware of this problem and cannot diagnose unless it is happening. This is a fairly common problem as a number of others have reported this on the Facebook Seltos owner's page. This creates a hazard when in reverse.
Corrective Action:
The backup camera has failed twice in two months. When vehicle was put in reverse the camera would flash off and on and stated no signal for the backup camera. The problem clears when next trip is made. Dealer said they are not aware of this problem and cannot diagnose unless it is happening. This is a fairly common problem as a number of others have reported this on the Facebook Seltos owner's page. This creates a hazard when in reverse.
Additional Notes:
The backup camera has failed twice in two months. When vehicle was put in reverse the camera would flash off and on and stated no signal for the backup camera. The problem clears when next trip is made. Dealer said they are not aware of this problem and cannot diagnose unless it is happening. This is a fairly common problem as a number of others have reported this on the Facebook Seltos owner's page. This creates a hazard when in reverse.
Mfg Campaign: 11465086
Recall Date: May 18, 2022
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I would like to express that in December 11 they gave me the vehicle at the car dealer and I had not been driving for even 20 minutes, when I heard a noise and looked and my glass had shattered. I turned to the dealer and they replaced him on March 11. Today April 21st I am driving on the highway with no car near me and I come back I hear a noise and I look and again my glass is broken. It is incredible that it is already twice in less than 5 months that in different scenarios that the glass shatters. I am very worried and I fear that in an accident my glass will not be strong enough.
Corrective Action:
I would like to express that in December 11 they gave me the vehicle at the car dealer and I had not been driving for even 20 minutes, when I heard a noise and looked and my glass had shattered. I turned to the dealer and they replaced him on March 11. Today April 21st I am driving on the highway with no car near me and I come back I hear a noise and I look and again my glass is broken. It is incredible that it is already twice in less than 5 months that in different scenarios that the glass shatters. I am very worried and I fear that in an accident my glass will not be strong enough.
Additional Notes:
I would like to express that in December 11 they gave me the vehicle at the car dealer and I had not been driving for even 20 minutes, when I heard a noise and looked and my glass had shattered. I turned to the dealer and they replaced him on March 11. Today April 21st I am driving on the highway with no car near me and I come back I hear a noise and I look and again my glass is broken. It is incredible that it is already twice in less than 5 months that in different scenarios that the glass shatters. I am very worried and I fear that in an accident my glass will not be strong enough.
Mfg Campaign: 11461606
Recall Date: Apr 21, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Sunroof exploded while driving for no apparent reason. Shade was open but the actual sunroof was in closed position. Car has less than 3,000 Miles. Its brand new. I heard a terrible explosion suddenly and was startled. I was driving alone in the car. At first I thoght it was something near by. Then I looked up and saw that the entire sunroof was shattered, glass all over the passenger seat and flying into the rear seat. Part of the sunroof glass was still in tack, bowing outward. I was able to drive to the Auto Body Shop that KIA dealership recommended. They said they had never seen anything like this before and that it did not appear to be an obstacle that hit the sunroof from the outside, rather an explosion from within causing the glass to bow outward (what was left of the glass). My insurance company was notified and we are in process of ordering a new glass sunroof. I did some research on the web while at body shop and found out this kind of thing happened before to different models of KIA. The body shop applied some protective plastic to the top of car so I could drive it. They also noticed the glass had left scratches on top of the car and in the hatch back of car. I then drove to the KIA dealership where I had just purchased the car and talked with them. They told me to contact the service manager the next day and ask him to call a KIA REP to have that person inspect the car. The Auto Body Shop took 22 pictures of the car. I also filed a Police Report on-line. I am horrified by this experience and angry that this type of incident has apparently gone on for years with not only KIA cars but other cars with sunroofs exploding as well. I will keep pursing this with the KIA dealership and a KIA REP as well since why should my personal insurance company pay for this when KIA should take some responsibility. I am just glad that I was not injured physically.
Corrective Action:
Sunroof exploded while driving for no apparent reason. Shade was open but the actual sunroof was in closed position. Car has less than 3,000 Miles. Its brand new. I heard a terrible explosion suddenly and was startled. I was driving alone in the car. At first I thoght it was something near by. Then I looked up and saw that the entire sunroof was shattered, glass all over the passenger seat and flying into the rear seat. Part of the sunroof glass was still in tack, bowing outward. I was able to drive to the Auto Body Shop that KIA dealership recommended. They said they had never seen anything like this before and that it did not appear to be an obstacle that hit the sunroof from the outside, rather an explosion from within causing the glass to bow outward (what was left of the glass). My insurance company was notified and we are in process of ordering a new glass sunroof. I did some research on the web while at body shop and found out this kind of thing happened before to different models of KIA. The body shop applied some protective plastic to the top of car so I could drive it. They also noticed the glass had left scratches on top of the car and in the hatch back of car. I then drove to the KIA dealership where I had just purchased the car and talked with them. They told me to contact the service manager the next day and ask him to call a KIA REP to have that person inspect the car. The Auto Body Shop took 22 pictures of the car. I also filed a Police Report on-line. I am horrified by this experience and angry that this type of incident has apparently gone on for years with not only KIA cars but other cars with sunroofs exploding as well. I will keep pursing this with the KIA dealership and a KIA REP as well since why should my personal insurance company pay for this when KIA should take some responsibility. I am just glad that I was not injured physically.
Additional Notes:
Sunroof exploded while driving for no apparent reason. Shade was open but the actual sunroof was in closed position. Car has less than 3,000 Miles. Its brand new. I heard a terrible explosion suddenly and was startled. I was driving alone in the car. At first I thoght it was something near by. Then I looked up and saw that the entire sunroof was shattered, glass all over the passenger seat and flying into the rear seat. Part of the sunroof glass was still in tack, bowing outward. I was able to drive to the Auto Body Shop that KIA dealership recommended. They said they had never seen anything like this before and that it did not appear to be an obstacle that hit the sunroof from the outside, rather an explosion from within causing the glass to bow outward (what was left of the glass). My insurance company was notified and we are in process of ordering a new glass sunroof. I did some research on the web while at body shop and found out this kind of thing happened before to different models of KIA. The body shop applied some protective plastic to the top of car so I could drive it. They also noticed the glass had left scratches on top of the car and in the hatch back of car. I then drove to the KIA dealership where I had just purchased the car and talked with them. They told me to contact the service manager the next day and ask him to call a KIA REP to have that person inspect the car. The Auto Body Shop took 22 pictures of the car. I also filed a Police Report on-line. I am horrified by this experience and angry that this type of incident has apparently gone on for years with not only KIA cars but other cars with sunroofs exploding as well. I will keep pursing this with the KIA dealership and a KIA REP as well since why should my personal insurance company pay for this when KIA should take some responsibility. I am just glad that I was not injured physically.
Mfg Campaign: 11444893
Recall Date: Dec 24, 2021
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
wireless CarPlay suddenly disconnects leaving drivers unable to use the navigation system and audio including music, call, navigation instructions, maps, and other features. This is a potential hazard for drivers who depend of navigation systems in an unfamiliar environment. Also, propose a potential risk because the driver may be distracted trying to fix the connectivity issue while driving exposing them and other drivers near to a car crash. Software version affected SP2_22MY.USA.D2V.001.001.210215
Corrective Action:
wireless CarPlay suddenly disconnects leaving drivers unable to use the navigation system and audio including music, call, navigation instructions, maps, and other features. This is a potential hazard for drivers who depend of navigation systems in an unfamiliar environment. Also, propose a potential risk because the driver may be distracted trying to fix the connectivity issue while driving exposing them and other drivers near to a car crash. Software version affected SP2_22MY.USA.D2V.001.001.210215
Additional Notes:
wireless CarPlay suddenly disconnects leaving drivers unable to use the navigation system and audio including music, call, navigation instructions, maps, and other features. This is a potential hazard for drivers who depend of navigation systems in an unfamiliar environment. Also, propose a potential risk because the driver may be distracted trying to fix the connectivity issue while driving exposing them and other drivers near to a car crash. Software version affected SP2_22MY.USA.D2V.001.001.210215
Mfg Campaign: 11444786
Recall Date: Dec 23, 2021
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I bought a brand new 2022 Kia Seltos a month and a half ago at Monroeville Kia dealership. On December 11, the car started manifesting a transmission temperature overheating problem in the middle of traffic. Once the transmission overheated, the engine lost power. I was driving in busy traffic and had to pull the car over to allow the engine to cool down. The police came over and made me start driving my car again, indicating that I could not pull over in such busy traffic. This is a major risk to my safety and can potentially cause a car accident. I reported this case to Kia Manufacturer and I opened a case. The case number is 14537410. The manufacturer told me to have the dealership evaluate the car. The dealership evaluated the car and said “This is a known defect and, per Kia’s engineers, there is nothing they could do to fix the car.” I need reliable vehicle, especially because my job requires me to travel. I am concerned that this issue will continue to manifest and will likely cause a serious accident. I am filing this case because I need arbitration and I need this issue to be fixed or i need a refund.
Corrective Action:
I bought a brand new 2022 Kia Seltos a month and a half ago at Monroeville Kia dealership. On December 11, the car started manifesting a transmission temperature overheating problem in the middle of traffic. Once the transmission overheated, the engine lost power. I was driving in busy traffic and had to pull the car over to allow the engine to cool down. The police came over and made me start driving my car again, indicating that I could not pull over in such busy traffic. This is a major risk to my safety and can potentially cause a car accident. I reported this case to Kia Manufacturer and I opened a case. The case number is 14537410. The manufacturer told me to have the dealership evaluate the car. The dealership evaluated the car and said “This is a known defect and, per Kia’s engineers, there is nothing they could do to fix the car.” I need reliable vehicle, especially because my job requires me to travel. I am concerned that this issue will continue to manifest and will likely cause a serious accident. I am filing this case because I need arbitration and I need this issue to be fixed or i need a refund.
Additional Notes:
I bought a brand new 2022 Kia Seltos a month and a half ago at Monroeville Kia dealership. On December 11, the car started manifesting a transmission temperature overheating problem in the middle of traffic. Once the transmission overheated, the engine lost power. I was driving in busy traffic and had to pull the car over to allow the engine to cool down. The police came over and made me start driving my car again, indicating that I could not pull over in such busy traffic. This is a major risk to my safety and can potentially cause a car accident. I reported this case to Kia Manufacturer and I opened a case. The case number is 14537410. The manufacturer told me to have the dealership evaluate the car. The dealership evaluated the car and said “This is a known defect and, per Kia’s engineers, there is nothing they could do to fix the car.” I need reliable vehicle, especially because my job requires me to travel. I am concerned that this issue will continue to manifest and will likely cause a serious accident. I am filing this case because I need arbitration and I need this issue to be fixed or i need a refund.
Mfg Campaign: 11443949
Recall Date: Dec 15, 2021
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I bought a brand new 2022 Kia Seltos a month and a half ago at Monroeville Kia dealership. On December 11, the car started manifesting a transmission temperature overheating problem in the middle of traffic. Once the transmission overheated, the engine lost power. I was driving in busy traffic and had to pull the car over to allow the engine to cool down. The police came over and made me start driving my car again, indicating that I could not pull over in such busy traffic. This is a major risk to my safety and can potentially cause a car accident. I reported this case to Kia Manufacturer and I opened a case. The case number is 14537410. The manufacturer told me to have the dealership evaluate the car. The dealership evaluated the car and said “This is a known defect and, per Kia’s engineers, there is nothing they could do to fix the car.” I need reliable vehicle, especially because my job requires me to travel. I am concerned that this issue will continue to manifest and will likely cause a serious accident. I am filing this case because I need arbitration and I need this issue to be fixed or i need a refund.
Corrective Action:
I bought a brand new 2022 Kia Seltos a month and a half ago at Monroeville Kia dealership. On December 11, the car started manifesting a transmission temperature overheating problem in the middle of traffic. Once the transmission overheated, the engine lost power. I was driving in busy traffic and had to pull the car over to allow the engine to cool down. The police came over and made me start driving my car again, indicating that I could not pull over in such busy traffic. This is a major risk to my safety and can potentially cause a car accident. I reported this case to Kia Manufacturer and I opened a case. The case number is 14537410. The manufacturer told me to have the dealership evaluate the car. The dealership evaluated the car and said “This is a known defect and, per Kia’s engineers, there is nothing they could do to fix the car.” I need reliable vehicle, especially because my job requires me to travel. I am concerned that this issue will continue to manifest and will likely cause a serious accident. I am filing this case because I need arbitration and I need this issue to be fixed or i need a refund.
Additional Notes:
I bought a brand new 2022 Kia Seltos a month and a half ago at Monroeville Kia dealership. On December 11, the car started manifesting a transmission temperature overheating problem in the middle of traffic. Once the transmission overheated, the engine lost power. I was driving in busy traffic and had to pull the car over to allow the engine to cool down. The police came over and made me start driving my car again, indicating that I could not pull over in such busy traffic. This is a major risk to my safety and can potentially cause a car accident. I reported this case to Kia Manufacturer and I opened a case. The case number is 14537410. The manufacturer told me to have the dealership evaluate the car. The dealership evaluated the car and said “This is a known defect and, per Kia’s engineers, there is nothing they could do to fix the car.” I need reliable vehicle, especially because my job requires me to travel. I am concerned that this issue will continue to manifest and will likely cause a serious accident. I am filing this case because I need arbitration and I need this issue to be fixed or i need a refund.
Mfg Campaign: 11443949
Recall Date: Dec 15, 2021
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