Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016 Sedona and Sorento vehicles. The vehicles may have been manufactured with faulty automatic transmission shift lever assembly components, preventing the shift lever from locking, which can allow the vehicle to rollaway.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC246
Recall Date: Aug 10, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC142
Recall Date: Nov 30, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured March 3, 2016 to March 21, 2016. The driver's seatback frame may have been produced with inadequate weld joints and, as a result, the seatback may not function as designed in the event of a rear-end collision.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC140
Recall Date: Oct 24, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles. A component of the rear suspension may not be properly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC137
Recall Date: Jun 29, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured October 23, 2014, to December 10, 2014. The affected vehicles have a front passenger seat belt whose buckle latch assembly may prevent the front passenger from fastening the seat belt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC123
Recall Date: Jul 14, 2015
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles manufactured October 27, 2014, to January 29, 2015. Due to an improperly soldered component in the accelerator pedal assembly, the driver may not be able to accelerate the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC115
Recall Date: Feb 13, 2015
Consumer Complaints
1.5K ComplaintsKia America, Inc.
Defect Description:
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Potential Consequences:
Odometer Fraud. The contact purchased a 2016 Kia Sorento. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 97,000, and at the time of registration, it was discovered that the mileage was 167,000.
Corrective Action:
Odometer Fraud. The contact purchased a 2016 Kia Sorento. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 97,000, and at the time of registration, it was discovered that the mileage was 167,000.
Additional Notes:
Odometer Fraud. The contact purchased a 2016 Kia Sorento. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 97,000, and at the time of registration, it was discovered that the mileage was 167,000.
Mfg Campaign: 11677362
Recall Date: Jul 30, 2025
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Not recall
Corrective Action:
Not recall
Additional Notes:
Not recall
Mfg Campaign: 11676374
Recall Date: Jul 26, 2025
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Kia Sorento. The contact stated that while driving at 15 MPH, she attempted to park the vehicle in her driveway. As the contact tapped on the brake pedal, the vehicle independently accelerated as the contact slammed on the brake pedal and steered the vehicle out of the way of her home. The contact ran over a gutter and a bird feeder before applying the emergency brake, which stopped the vehicle. The contact was uncertain if any warning lights had appeared on the instrument panel prior to the failure. The contact was not injured, the air bags did not deploy, and a police report was not filed. The next day, the contact had the vehicle towed to a dealer. The contact was informed that rust was discovered on the vehicle's brake rotors; however, they had yet to determine the cause of the failure. The contact stated that the engine had been replaced almost a month prior to the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 83,000.
Corrective Action:
The contact owns a 2016 Kia Sorento. The contact stated that while driving at 15 MPH, she attempted to park the vehicle in her driveway. As the contact tapped on the brake pedal, the vehicle independently accelerated as the contact slammed on the brake pedal and steered the vehicle out of the way of her home. The contact ran over a gutter and a bird feeder before applying the emergency brake, which stopped the vehicle. The contact was uncertain if any warning lights had appeared on the instrument panel prior to the failure. The contact was not injured, the air bags did not deploy, and a police report was not filed. The next day, the contact had the vehicle towed to a dealer. The contact was informed that rust was discovered on the vehicle's brake rotors; however, they had yet to determine the cause of the failure. The contact stated that the engine had been replaced almost a month prior to the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 83,000.
Additional Notes:
The contact owns a 2016 Kia Sorento. The contact stated that while driving at 15 MPH, she attempted to park the vehicle in her driveway. As the contact tapped on the brake pedal, the vehicle independently accelerated as the contact slammed on the brake pedal and steered the vehicle out of the way of her home. The contact ran over a gutter and a bird feeder before applying the emergency brake, which stopped the vehicle. The contact was uncertain if any warning lights had appeared on the instrument panel prior to the failure. The contact was not injured, the air bags did not deploy, and a police report was not filed. The next day, the contact had the vehicle towed to a dealer. The contact was informed that rust was discovered on the vehicle's brake rotors; however, they had yet to determine the cause of the failure. The contact stated that the engine had been replaced almost a month prior to the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 83,000.
Mfg Campaign: 11675852
Recall Date: Jul 24, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Paint peeling everywhere an innocent burning excessive oil.
Corrective Action:
Paint peeling everywhere an innocent burning excessive oil.
Additional Notes:
Paint peeling everywhere an innocent burning excessive oil.
Mfg Campaign: 11675603
Recall Date: Jul 23, 2025
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Paint peeling everywhere an innocent burning excessive oil.
Corrective Action:
Paint peeling everywhere an innocent burning excessive oil.
Additional Notes:
Paint peeling everywhere an innocent burning excessive oil.
Mfg Campaign: 11675603
Recall Date: Jul 23, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Paint peeling everywhere an innocent burning excessive oil.
Corrective Action:
Paint peeling everywhere an innocent burning excessive oil.
Additional Notes:
Paint peeling everywhere an innocent burning excessive oil.
Mfg Campaign: 11675603
Recall Date: Jul 23, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Driving in traffic at night. Engine suddenly began running erratically, lost power and died. Upon opening the hood I found oily coolant all over the engine compartment that had shorted out the engine electrical systems. I determined that it has shorted out from coolant because after sitting for about 30 minutes the coolant apparently evaporated and the engine started again. This could have been life threatening to my wife, me and others if the engine had died on the very curvy road we'd just gotten off of. I have since found out that there is a TSB (WTY035) that extends the warranty due to faulty head bolts. But this is also a safety issue.
Corrective Action:
Driving in traffic at night. Engine suddenly began running erratically, lost power and died. Upon opening the hood I found oily coolant all over the engine compartment that had shorted out the engine electrical systems. I determined that it has shorted out from coolant because after sitting for about 30 minutes the coolant apparently evaporated and the engine started again. This could have been life threatening to my wife, me and others if the engine had died on the very curvy road we'd just gotten off of. I have since found out that there is a TSB (WTY035) that extends the warranty due to faulty head bolts. But this is also a safety issue.
Additional Notes:
Driving in traffic at night. Engine suddenly began running erratically, lost power and died. Upon opening the hood I found oily coolant all over the engine compartment that had shorted out the engine electrical systems. I determined that it has shorted out from coolant because after sitting for about 30 minutes the coolant apparently evaporated and the engine started again. This could have been life threatening to my wife, me and others if the engine had died on the very curvy road we'd just gotten off of. I have since found out that there is a TSB (WTY035) that extends the warranty due to faulty head bolts. But this is also a safety issue.
Mfg Campaign: 11674599
Recall Date: Jul 18, 2025
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I have now replaced the headlight bulbs in my 2016 KIA Sorento 6 times and it's getting worse as it gets older. I believe it is a safety issue since the last time I was out of town, traveling in the middle of the night when it went out. I had to wait until morning to find an auto parts store to buy and replace the bulb. No inspections have been done by anyone. Yes, the warning lamp comes on and stays until reset.
Corrective Action:
I have now replaced the headlight bulbs in my 2016 KIA Sorento 6 times and it's getting worse as it gets older. I believe it is a safety issue since the last time I was out of town, traveling in the middle of the night when it went out. I had to wait until morning to find an auto parts store to buy and replace the bulb. No inspections have been done by anyone. Yes, the warning lamp comes on and stays until reset.
Additional Notes:
I have now replaced the headlight bulbs in my 2016 KIA Sorento 6 times and it's getting worse as it gets older. I believe it is a safety issue since the last time I was out of town, traveling in the middle of the night when it went out. I had to wait until morning to find an auto parts store to buy and replace the bulb. No inspections have been done by anyone. Yes, the warning lamp comes on and stays until reset.
Mfg Campaign: 11672522
Recall Date: Jul 10, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My Sorento burned oil excessively, without warning, and now has a damaged engine, requiring replacement. This is a serious problem and common. There are two other Kia vehicles with the 3.3L Lambda engine in Weston Kia for the same problem - low/no oil and no “low oil” light. Those two vehicles and mine now require new engines. When my car experienced the problem, the car shook and the engine vibrated with a significant loss of power. This would’ve been extremely dangerous if towing anything or driving uphill. This is a common problem among Kia forums and Kia is unwilling to assist.
Corrective Action:
My Sorento burned oil excessively, without warning, and now has a damaged engine, requiring replacement. This is a serious problem and common. There are two other Kia vehicles with the 3.3L Lambda engine in Weston Kia for the same problem - low/no oil and no “low oil” light. Those two vehicles and mine now require new engines. When my car experienced the problem, the car shook and the engine vibrated with a significant loss of power. This would’ve been extremely dangerous if towing anything or driving uphill. This is a common problem among Kia forums and Kia is unwilling to assist.
Additional Notes:
My Sorento burned oil excessively, without warning, and now has a damaged engine, requiring replacement. This is a serious problem and common. There are two other Kia vehicles with the 3.3L Lambda engine in Weston Kia for the same problem - low/no oil and no “low oil” light. Those two vehicles and mine now require new engines. When my car experienced the problem, the car shook and the engine vibrated with a significant loss of power. This would’ve been extremely dangerous if towing anything or driving uphill. This is a common problem among Kia forums and Kia is unwilling to assist.
Mfg Campaign: 11672161
Recall Date: Jul 9, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The specific issue I’ve encountered is that the vehicle intermittently becomes stuck in “Park” and cannot be shifted into “Drive” or any other gear using normal methods. The only workaround has been to manually engage the shift lock override by inserting a screwdriver or similar tool into the override slot near the gear shifter. This is not a normal or acceptable method of operating the vehicle and clearly indicates a failure of a system that should function reliably. Upon further investigation, I discovered that this problem is not isolated. Hundreds of Kia Sorento owners from various forums and complaint boards (including Reddit, Kia owner groups, [XXX] , and even other reports on NHTSA.gov) have documented the same problem with identical symptoms: the gear shifter becomes stuck in Park, the brake lights do not illuminate, and in many cases, this is traced back to a faulty Body Control Module (BCM). Many owners have noted that when they contacted Kia corporate or their dealerships, the representatives either acknowledged the issue was known but not recalled, or simply claimed there was no current recall to address it. This is disappointing and raises serious questions about Kia’s willingness to take accountability for systemic flaws in their vehicles. I respectfully request that NHTSA: 1.Initiate an investigation into the prevalence and root cause of BCM-related failures in the 2016 Kia Sorento, particularly those that result in gear shift locking and/or brake light malfunction. 2.Evaluate whether this issue meets the criteria for a safety-related recall. 3.Require Kia Motors to issue a recall and provide cost-free repairs or replacements of the affected components to all impacted vehicle owners. 4.Monitor any further consumer complaints to determine the full extent of the issue across other model years, trims, or vehicles using the same BCM design. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The specific issue I’ve encountered is that the vehicle intermittently becomes stuck in “Park” and cannot be shifted into “Drive” or any other gear using normal methods. The only workaround has been to manually engage the shift lock override by inserting a screwdriver or similar tool into the override slot near the gear shifter. This is not a normal or acceptable method of operating the vehicle and clearly indicates a failure of a system that should function reliably. Upon further investigation, I discovered that this problem is not isolated. Hundreds of Kia Sorento owners from various forums and complaint boards (including Reddit, Kia owner groups, [XXX] , and even other reports on NHTSA.gov) have documented the same problem with identical symptoms: the gear shifter becomes stuck in Park, the brake lights do not illuminate, and in many cases, this is traced back to a faulty Body Control Module (BCM). Many owners have noted that when they contacted Kia corporate or their dealerships, the representatives either acknowledged the issue was known but not recalled, or simply claimed there was no current recall to address it. This is disappointing and raises serious questions about Kia’s willingness to take accountability for systemic flaws in their vehicles. I respectfully request that NHTSA: 1.Initiate an investigation into the prevalence and root cause of BCM-related failures in the 2016 Kia Sorento, particularly those that result in gear shift locking and/or brake light malfunction. 2.Evaluate whether this issue meets the criteria for a safety-related recall. 3.Require Kia Motors to issue a recall and provide cost-free repairs or replacements of the affected components to all impacted vehicle owners. 4.Monitor any further consumer complaints to determine the full extent of the issue across other model years, trims, or vehicles using the same BCM design. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The specific issue I’ve encountered is that the vehicle intermittently becomes stuck in “Park” and cannot be shifted into “Drive” or any other gear using normal methods. The only workaround has been to manually engage the shift lock override by inserting a screwdriver or similar tool into the override slot near the gear shifter. This is not a normal or acceptable method of operating the vehicle and clearly indicates a failure of a system that should function reliably. Upon further investigation, I discovered that this problem is not isolated. Hundreds of Kia Sorento owners from various forums and complaint boards (including Reddit, Kia owner groups, [XXX] , and even other reports on NHTSA.gov) have documented the same problem with identical symptoms: the gear shifter becomes stuck in Park, the brake lights do not illuminate, and in many cases, this is traced back to a faulty Body Control Module (BCM). Many owners have noted that when they contacted Kia corporate or their dealerships, the representatives either acknowledged the issue was known but not recalled, or simply claimed there was no current recall to address it. This is disappointing and raises serious questions about Kia’s willingness to take accountability for systemic flaws in their vehicles. I respectfully request that NHTSA: 1.Initiate an investigation into the prevalence and root cause of BCM-related failures in the 2016 Kia Sorento, particularly those that result in gear shift locking and/or brake light malfunction. 2.Evaluate whether this issue meets the criteria for a safety-related recall. 3.Require Kia Motors to issue a recall and provide cost-free repairs or replacements of the affected components to all impacted vehicle owners. 4.Monitor any further consumer complaints to determine the full extent of the issue across other model years, trims, or vehicles using the same BCM design. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11671966
Recall Date: Jul 8, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Driving on the frwy when car started loosing power/acceleration, no warning lights or indicators on dashboard. Safely able to merge off the frwy. Turned off vehicle, engine would not turn back on. But all the dash lights came up as warning including engine light. Started to smell like burnt. Open the hood and it smelled like burning oil. Towed my vehicle & under the vehicle a pool of engine oil. Dealer confirmed engine seized. When repairs began water pump was damaged & engine mounts due to engine seizing.
Corrective Action:
Driving on the frwy when car started loosing power/acceleration, no warning lights or indicators on dashboard. Safely able to merge off the frwy. Turned off vehicle, engine would not turn back on. But all the dash lights came up as warning including engine light. Started to smell like burnt. Open the hood and it smelled like burning oil. Towed my vehicle & under the vehicle a pool of engine oil. Dealer confirmed engine seized. When repairs began water pump was damaged & engine mounts due to engine seizing.
Additional Notes:
Driving on the frwy when car started loosing power/acceleration, no warning lights or indicators on dashboard. Safely able to merge off the frwy. Turned off vehicle, engine would not turn back on. But all the dash lights came up as warning including engine light. Started to smell like burnt. Open the hood and it smelled like burning oil. Towed my vehicle & under the vehicle a pool of engine oil. Dealer confirmed engine seized. When repairs began water pump was damaged & engine mounts due to engine seizing.
Mfg Campaign: 11671204
Recall Date: Jul 4, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Driving on the frwy when car started loosing power/acceleration, no warning lights or indicators on dashboard. Safely able to merge off the frwy. Turned off vehicle, engine would not turn back on. But all the dash lights came up as warning including engine light. Started to smell like burnt. Open the hood and it smelled like burning oil. Towed my vehicle & under the vehicle a pool of engine oil. Dealer confirmed engine seized. When repairs began water pump was damaged & engine mounts due to engine seizing.
Corrective Action:
Driving on the frwy when car started loosing power/acceleration, no warning lights or indicators on dashboard. Safely able to merge off the frwy. Turned off vehicle, engine would not turn back on. But all the dash lights came up as warning including engine light. Started to smell like burnt. Open the hood and it smelled like burning oil. Towed my vehicle & under the vehicle a pool of engine oil. Dealer confirmed engine seized. When repairs began water pump was damaged & engine mounts due to engine seizing.
Additional Notes:
Driving on the frwy when car started loosing power/acceleration, no warning lights or indicators on dashboard. Safely able to merge off the frwy. Turned off vehicle, engine would not turn back on. But all the dash lights came up as warning including engine light. Started to smell like burnt. Open the hood and it smelled like burning oil. Towed my vehicle & under the vehicle a pool of engine oil. Dealer confirmed engine seized. When repairs began water pump was damaged & engine mounts due to engine seizing.
Mfg Campaign: 11671204
Recall Date: Jul 4, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I’m driving down the road my engine started knocking like head gasket lifter and rod was knocking
Corrective Action:
I’m driving down the road my engine started knocking like head gasket lifter and rod was knocking
Additional Notes:
I’m driving down the road my engine started knocking like head gasket lifter and rod was knocking
Mfg Campaign: 11671177
Recall Date: Jul 3, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While I am driving it can be jerking anytime and also the slippery light come on the dashboard.Sometimes the engine light come on too.
Corrective Action:
While I am driving it can be jerking anytime and also the slippery light come on the dashboard.Sometimes the engine light come on too.
Additional Notes:
While I am driving it can be jerking anytime and also the slippery light come on the dashboard.Sometimes the engine light come on too.
Mfg Campaign: 11670747
Recall Date: Jul 2, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While I am driving it can be jerking anytime and also the slippery light come on the dashboard.Sometimes the engine light come on too.
Corrective Action:
While I am driving it can be jerking anytime and also the slippery light come on the dashboard.Sometimes the engine light come on too.
Additional Notes:
While I am driving it can be jerking anytime and also the slippery light come on the dashboard.Sometimes the engine light come on too.
Mfg Campaign: 11670747
Recall Date: Jul 2, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While driving on the highway, the vehicle engine began to shake violently. The check engine light came on. The car was driving normally prior to this moment. The car has been well maintained and is in excellent condition. I looked it up and found tons of cases that reference a judgement directive from the Theta II Engine Class Action Settlement (Case No. 8:17-cv-00838-JLS-JDE), where the warranty coverage has been extended due to known engine issues. The KSDS software update (SC260) was installed in 2023, by Kia of Orange Park. The vehicle now has approximately 127,121 miles. We towed the vehicle to Daytona Kia who diagnosed the engine as failed, but declined to initiate a warranty claim or submit the case to Kia Corporate because diagnostic trouble code P1326 was not present. I purchased this diagnostic for nearly $200 from Daytona Kia and they verified the second cylinder failed. They blamed it on a sticking fuel injector, but did not verify that this was the issue. Only stating that they believed this to be the case in their review. They did not conduct testing to rule out rod bearing failure or to verify fuel injectors were to blame for the issue. I asked for that. They checked to see if the service manager would be willing to do a BCS test on the vehicle. It was denied. I asked for definitive verification of the cause of the failure. They said I would have to pay for additional diagnostics to start that process. I contacted Kia corporate and asked them to intervene. Kia has denied my warranty claim, stating that the failure either doesn’t qualify under their extended warranty or that the lack of formal documentation disqualifies my case. In a recent interaction with the dealership, they also cited the lack of a specific diagnostic trouble code (DTC) as a reason not to proceed with warranty repairs…despite the fact that many vehicles with this engine fail without triggering that code, and the software update (SC260) was already applied.
Corrective Action:
While driving on the highway, the vehicle engine began to shake violently. The check engine light came on. The car was driving normally prior to this moment. The car has been well maintained and is in excellent condition. I looked it up and found tons of cases that reference a judgement directive from the Theta II Engine Class Action Settlement (Case No. 8:17-cv-00838-JLS-JDE), where the warranty coverage has been extended due to known engine issues. The KSDS software update (SC260) was installed in 2023, by Kia of Orange Park. The vehicle now has approximately 127,121 miles. We towed the vehicle to Daytona Kia who diagnosed the engine as failed, but declined to initiate a warranty claim or submit the case to Kia Corporate because diagnostic trouble code P1326 was not present. I purchased this diagnostic for nearly $200 from Daytona Kia and they verified the second cylinder failed. They blamed it on a sticking fuel injector, but did not verify that this was the issue. Only stating that they believed this to be the case in their review. They did not conduct testing to rule out rod bearing failure or to verify fuel injectors were to blame for the issue. I asked for that. They checked to see if the service manager would be willing to do a BCS test on the vehicle. It was denied. I asked for definitive verification of the cause of the failure. They said I would have to pay for additional diagnostics to start that process. I contacted Kia corporate and asked them to intervene. Kia has denied my warranty claim, stating that the failure either doesn’t qualify under their extended warranty or that the lack of formal documentation disqualifies my case. In a recent interaction with the dealership, they also cited the lack of a specific diagnostic trouble code (DTC) as a reason not to proceed with warranty repairs…despite the fact that many vehicles with this engine fail without triggering that code, and the software update (SC260) was already applied.
Additional Notes:
While driving on the highway, the vehicle engine began to shake violently. The check engine light came on. The car was driving normally prior to this moment. The car has been well maintained and is in excellent condition. I looked it up and found tons of cases that reference a judgement directive from the Theta II Engine Class Action Settlement (Case No. 8:17-cv-00838-JLS-JDE), where the warranty coverage has been extended due to known engine issues. The KSDS software update (SC260) was installed in 2023, by Kia of Orange Park. The vehicle now has approximately 127,121 miles. We towed the vehicle to Daytona Kia who diagnosed the engine as failed, but declined to initiate a warranty claim or submit the case to Kia Corporate because diagnostic trouble code P1326 was not present. I purchased this diagnostic for nearly $200 from Daytona Kia and they verified the second cylinder failed. They blamed it on a sticking fuel injector, but did not verify that this was the issue. Only stating that they believed this to be the case in their review. They did not conduct testing to rule out rod bearing failure or to verify fuel injectors were to blame for the issue. I asked for that. They checked to see if the service manager would be willing to do a BCS test on the vehicle. It was denied. I asked for definitive verification of the cause of the failure. They said I would have to pay for additional diagnostics to start that process. I contacted Kia corporate and asked them to intervene. Kia has denied my warranty claim, stating that the failure either doesn’t qualify under their extended warranty or that the lack of formal documentation disqualifies my case. In a recent interaction with the dealership, they also cited the lack of a specific diagnostic trouble code (DTC) as a reason not to proceed with warranty repairs…despite the fact that many vehicles with this engine fail without triggering that code, and the software update (SC260) was already applied.
Mfg Campaign: 11670873
Recall Date: Jul 2, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle stuck in park. Able to use emergency procedure to drive. Repair of fault would have cost 1600.00 if not covered by my extended warranty. There is a similar recall for not requiring brake to be applied before the shifter can select a gear. This is caused by the BCM body control module. I believe that most of these units are failure prone and they control a number of functions that are related to safety.
Corrective Action:
Vehicle stuck in park. Able to use emergency procedure to drive. Repair of fault would have cost 1600.00 if not covered by my extended warranty. There is a similar recall for not requiring brake to be applied before the shifter can select a gear. This is caused by the BCM body control module. I believe that most of these units are failure prone and they control a number of functions that are related to safety.
Additional Notes:
Vehicle stuck in park. Able to use emergency procedure to drive. Repair of fault would have cost 1600.00 if not covered by my extended warranty. There is a similar recall for not requiring brake to be applied before the shifter can select a gear. This is caused by the BCM body control module. I believe that most of these units are failure prone and they control a number of functions that are related to safety.
Mfg Campaign: 11670647
Recall Date: Jul 1, 2025
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
My 2016 Kia Sorento (VIN: [XXX] ) has suffered a head gasket failure due to a known manufacturing defect identified in a Kia Technical Service Bulletin (TSB WTY035). The defect causes head gasket failure, which in my case has resulted in external oil leakage. While Kia issued a TSB acknowledging this defect, they are denying warranty repair on a technicality — stating that the failure must involve coolant entering the combustion chamber to qualify, despite acknowledging the underlying part defect. The vehicle’s engine is losing oil through the failed gasket, and the issue poses increasing risk of engine damage or sudden performance loss. Kia’s denial is inconsistent with the intent of the warranty and the federal Magnuson-Moss Warranty Act. This problem affects vehicle function and reliability. It is also being experienced by other owners of the same model and engine. I am filing this complaint so NHTSA is aware of this known defect and the manufacturer's refusal to take accountability unless the failure meets arbitrarily narrow criteria. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My 2016 Kia Sorento (VIN: [XXX] ) has suffered a head gasket failure due to a known manufacturing defect identified in a Kia Technical Service Bulletin (TSB WTY035). The defect causes head gasket failure, which in my case has resulted in external oil leakage. While Kia issued a TSB acknowledging this defect, they are denying warranty repair on a technicality — stating that the failure must involve coolant entering the combustion chamber to qualify, despite acknowledging the underlying part defect. The vehicle’s engine is losing oil through the failed gasket, and the issue poses increasing risk of engine damage or sudden performance loss. Kia’s denial is inconsistent with the intent of the warranty and the federal Magnuson-Moss Warranty Act. This problem affects vehicle function and reliability. It is also being experienced by other owners of the same model and engine. I am filing this complaint so NHTSA is aware of this known defect and the manufacturer's refusal to take accountability unless the failure meets arbitrarily narrow criteria. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My 2016 Kia Sorento (VIN: [XXX] ) has suffered a head gasket failure due to a known manufacturing defect identified in a Kia Technical Service Bulletin (TSB WTY035). The defect causes head gasket failure, which in my case has resulted in external oil leakage. While Kia issued a TSB acknowledging this defect, they are denying warranty repair on a technicality — stating that the failure must involve coolant entering the combustion chamber to qualify, despite acknowledging the underlying part defect. The vehicle’s engine is losing oil through the failed gasket, and the issue poses increasing risk of engine damage or sudden performance loss. Kia’s denial is inconsistent with the intent of the warranty and the federal Magnuson-Moss Warranty Act. This problem affects vehicle function and reliability. It is also being experienced by other owners of the same model and engine. I am filing this complaint so NHTSA is aware of this known defect and the manufacturer's refusal to take accountability unless the failure meets arbitrarily narrow criteria. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11670648
Recall Date: Jul 1, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My 2016 Kia Sorento (VIN: [XXX] ) has suffered a head gasket failure due to a known manufacturing defect identified in a Kia Technical Service Bulletin (TSB WTY035). The defect causes head gasket failure, which in my case has resulted in external oil leakage. While Kia issued a TSB acknowledging this defect, they are denying warranty repair on a technicality — stating that the failure must involve coolant entering the combustion chamber to qualify, despite acknowledging the underlying part defect. The vehicle’s engine is losing oil through the failed gasket, and the issue poses increasing risk of engine damage or sudden performance loss. Kia’s denial is inconsistent with the intent of the warranty and the federal Magnuson-Moss Warranty Act. This problem affects vehicle function and reliability. It is also being experienced by other owners of the same model and engine. I am filing this complaint so NHTSA is aware of this known defect and the manufacturer's refusal to take accountability unless the failure meets arbitrarily narrow criteria. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My 2016 Kia Sorento (VIN: [XXX] ) has suffered a head gasket failure due to a known manufacturing defect identified in a Kia Technical Service Bulletin (TSB WTY035). The defect causes head gasket failure, which in my case has resulted in external oil leakage. While Kia issued a TSB acknowledging this defect, they are denying warranty repair on a technicality — stating that the failure must involve coolant entering the combustion chamber to qualify, despite acknowledging the underlying part defect. The vehicle’s engine is losing oil through the failed gasket, and the issue poses increasing risk of engine damage or sudden performance loss. Kia’s denial is inconsistent with the intent of the warranty and the federal Magnuson-Moss Warranty Act. This problem affects vehicle function and reliability. It is also being experienced by other owners of the same model and engine. I am filing this complaint so NHTSA is aware of this known defect and the manufacturer's refusal to take accountability unless the failure meets arbitrarily narrow criteria. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My 2016 Kia Sorento (VIN: [XXX] ) has suffered a head gasket failure due to a known manufacturing defect identified in a Kia Technical Service Bulletin (TSB WTY035). The defect causes head gasket failure, which in my case has resulted in external oil leakage. While Kia issued a TSB acknowledging this defect, they are denying warranty repair on a technicality — stating that the failure must involve coolant entering the combustion chamber to qualify, despite acknowledging the underlying part defect. The vehicle’s engine is losing oil through the failed gasket, and the issue poses increasing risk of engine damage or sudden performance loss. Kia’s denial is inconsistent with the intent of the warranty and the federal Magnuson-Moss Warranty Act. This problem affects vehicle function and reliability. It is also being experienced by other owners of the same model and engine. I am filing this complaint so NHTSA is aware of this known defect and the manufacturer's refusal to take accountability unless the failure meets arbitrarily narrow criteria. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11670648
Recall Date: Jul 1, 2025
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The electric power brake (EPB) on my vehicle had a fault three separate times. The first time, the rear brakes were engaged by the EPB for approximately a half an hour. The second time a few weeks later, they stayed locked for approximately one hour. A few weeks after that, the brake locked up while the car was parked, and would not release for almost 7 days. It isn’t the fault itself that is of the greatest concern. It is the fact that there is no apparent emergency release for the parking break. I’m grateful I did not need to use the car to drive my kids to the emergency room, for example. I’m very surprised and disappointed that Kia, throughout all of their other innovations, does not have an emergency EPB/brake release handle. One could easily be put in the back of the car, near the spare tire, with a cable and set of release pins, which when pulled, would release the EPB and the car could be driven.
Corrective Action:
The electric power brake (EPB) on my vehicle had a fault three separate times. The first time, the rear brakes were engaged by the EPB for approximately a half an hour. The second time a few weeks later, they stayed locked for approximately one hour. A few weeks after that, the brake locked up while the car was parked, and would not release for almost 7 days. It isn’t the fault itself that is of the greatest concern. It is the fact that there is no apparent emergency release for the parking break. I’m grateful I did not need to use the car to drive my kids to the emergency room, for example. I’m very surprised and disappointed that Kia, throughout all of their other innovations, does not have an emergency EPB/brake release handle. One could easily be put in the back of the car, near the spare tire, with a cable and set of release pins, which when pulled, would release the EPB and the car could be driven.
Additional Notes:
The electric power brake (EPB) on my vehicle had a fault three separate times. The first time, the rear brakes were engaged by the EPB for approximately a half an hour. The second time a few weeks later, they stayed locked for approximately one hour. A few weeks after that, the brake locked up while the car was parked, and would not release for almost 7 days. It isn’t the fault itself that is of the greatest concern. It is the fact that there is no apparent emergency release for the parking break. I’m grateful I did not need to use the car to drive my kids to the emergency room, for example. I’m very surprised and disappointed that Kia, throughout all of their other innovations, does not have an emergency EPB/brake release handle. One could easily be put in the back of the car, near the spare tire, with a cable and set of release pins, which when pulled, would release the EPB and the car could be driven.
Mfg Campaign: 11670650
Recall Date: Jul 1, 2025
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury