Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016 Sedona and Sorento vehicles. The vehicles may have been manufactured with faulty automatic transmission shift lever assembly components, preventing the shift lever from locking, which can allow the vehicle to rollaway.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC246
Recall Date: Aug 10, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC142
Recall Date: Nov 30, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured March 3, 2016 to March 21, 2016. The driver's seatback frame may have been produced with inadequate weld joints and, as a result, the seatback may not function as designed in the event of a rear-end collision.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC140
Recall Date: Oct 24, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles. A component of the rear suspension may not be properly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC137
Recall Date: Jun 29, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured October 23, 2014, to December 10, 2014. The affected vehicles have a front passenger seat belt whose buckle latch assembly may prevent the front passenger from fastening the seat belt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC123
Recall Date: Jul 14, 2015
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles manufactured October 27, 2014, to January 29, 2015. Due to an improperly soldered component in the accelerator pedal assembly, the driver may not be able to accelerate the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC115
Recall Date: Feb 13, 2015
Consumer Complaints
1.5K ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
2016 Kia Sorento suddenly without any warning lights started losing power while driving on busy intersection. Vehicle dies, have towed, they say looks like there was no oil despite fairly recent oil change and without oil light popping up. Mechanic states it was ok for now but would need to start thinking about a new engine. Pick up vehicle and it didn’t even make it home before it lost power in an intersection again. Called Kia multiple times and despite other Kia’s having this issue apparently my vehicle is not one of the ones with a recall. There is nothing they can do for me. Owe 11k on vehicle, motor will probably be close to that. For now I am making payments on a vehicle that won’t go anywhere. Went to Kia dealership to see what help they could provide and their suggestion was to stop making payments and let them take vehicle back. Obviously I’m still making payments. But then they sold me a used Hyundai which subsequently caught fire a month later. Turned out while it didn’t have a recall on the Hyundai it had a campaign about a software update that would have indicated a problem before my engine caught fire. Dealership couldn’t have cared less, I’m aware that one was a Hyundai but that’s the level of customer service Kia provides. And will also sell you a vehicle with outstanding issues and not bring to your attention.
Corrective Action:
2016 Kia Sorento suddenly without any warning lights started losing power while driving on busy intersection. Vehicle dies, have towed, they say looks like there was no oil despite fairly recent oil change and without oil light popping up. Mechanic states it was ok for now but would need to start thinking about a new engine. Pick up vehicle and it didn’t even make it home before it lost power in an intersection again. Called Kia multiple times and despite other Kia’s having this issue apparently my vehicle is not one of the ones with a recall. There is nothing they can do for me. Owe 11k on vehicle, motor will probably be close to that. For now I am making payments on a vehicle that won’t go anywhere. Went to Kia dealership to see what help they could provide and their suggestion was to stop making payments and let them take vehicle back. Obviously I’m still making payments. But then they sold me a used Hyundai which subsequently caught fire a month later. Turned out while it didn’t have a recall on the Hyundai it had a campaign about a software update that would have indicated a problem before my engine caught fire. Dealership couldn’t have cared less, I’m aware that one was a Hyundai but that’s the level of customer service Kia provides. And will also sell you a vehicle with outstanding issues and not bring to your attention.
Additional Notes:
2016 Kia Sorento suddenly without any warning lights started losing power while driving on busy intersection. Vehicle dies, have towed, they say looks like there was no oil despite fairly recent oil change and without oil light popping up. Mechanic states it was ok for now but would need to start thinking about a new engine. Pick up vehicle and it didn’t even make it home before it lost power in an intersection again. Called Kia multiple times and despite other Kia’s having this issue apparently my vehicle is not one of the ones with a recall. There is nothing they can do for me. Owe 11k on vehicle, motor will probably be close to that. For now I am making payments on a vehicle that won’t go anywhere. Went to Kia dealership to see what help they could provide and their suggestion was to stop making payments and let them take vehicle back. Obviously I’m still making payments. But then they sold me a used Hyundai which subsequently caught fire a month later. Turned out while it didn’t have a recall on the Hyundai it had a campaign about a software update that would have indicated a problem before my engine caught fire. Dealership couldn’t have cared less, I’m aware that one was a Hyundai but that’s the level of customer service Kia provides. And will also sell you a vehicle with outstanding issues and not bring to your attention.
Mfg Campaign: 11540700
Recall Date: Aug 25, 2023
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The paint on the body of my vehicle just started rapidly peeling off on its own really bad from passenger door handle and spreading.
Corrective Action:
The paint on the body of my vehicle just started rapidly peeling off on its own really bad from passenger door handle and spreading.
Additional Notes:
The paint on the body of my vehicle just started rapidly peeling off on its own really bad from passenger door handle and spreading.
Mfg Campaign: 11540143
Recall Date: Aug 22, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
3.3 liter engine - no warning not part of recall or knock sensor per Kia - driving slow ( thank God ) just died . Towed to the dealer - hearing 3 different story’s ? Diagnosis ? Manifold or Rod Bearing issue - whole engine needs replaced over 15k cost . Doing research on this issue snd see many complaints on all makes and models / expect a recall on this vehicle in time as well - it’s only a matter of time till someone is hurt or killed due to Kias repeated negligence in regards to engine failure - the dealer and corporate are ignoring this and that is not acceptable .
Corrective Action:
3.3 liter engine - no warning not part of recall or knock sensor per Kia - driving slow ( thank God ) just died . Towed to the dealer - hearing 3 different story’s ? Diagnosis ? Manifold or Rod Bearing issue - whole engine needs replaced over 15k cost . Doing research on this issue snd see many complaints on all makes and models / expect a recall on this vehicle in time as well - it’s only a matter of time till someone is hurt or killed due to Kias repeated negligence in regards to engine failure - the dealer and corporate are ignoring this and that is not acceptable .
Additional Notes:
3.3 liter engine - no warning not part of recall or knock sensor per Kia - driving slow ( thank God ) just died . Towed to the dealer - hearing 3 different story’s ? Diagnosis ? Manifold or Rod Bearing issue - whole engine needs replaced over 15k cost . Doing research on this issue snd see many complaints on all makes and models / expect a recall on this vehicle in time as well - it’s only a matter of time till someone is hurt or killed due to Kias repeated negligence in regards to engine failure - the dealer and corporate are ignoring this and that is not acceptable .
Mfg Campaign: 11539898
Recall Date: Aug 21, 2023
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
3.3 liter engine - no warning not part of recall or knock sensor per Kia - driving slow ( thank God ) just died . Towed to the dealer - hearing 3 different story’s ? Diagnosis ? Manifold or Rod Bearing issue - whole engine needs replaced over 15k cost . Doing research on this issue snd see many complaints on all makes and models / expect a recall on this vehicle in time as well - it’s only a matter of time till someone is hurt or killed due to Kias repeated negligence in regards to engine failure - the dealer and corporate are ignoring this and that is not acceptable .
Corrective Action:
3.3 liter engine - no warning not part of recall or knock sensor per Kia - driving slow ( thank God ) just died . Towed to the dealer - hearing 3 different story’s ? Diagnosis ? Manifold or Rod Bearing issue - whole engine needs replaced over 15k cost . Doing research on this issue snd see many complaints on all makes and models / expect a recall on this vehicle in time as well - it’s only a matter of time till someone is hurt or killed due to Kias repeated negligence in regards to engine failure - the dealer and corporate are ignoring this and that is not acceptable .
Additional Notes:
3.3 liter engine - no warning not part of recall or knock sensor per Kia - driving slow ( thank God ) just died . Towed to the dealer - hearing 3 different story’s ? Diagnosis ? Manifold or Rod Bearing issue - whole engine needs replaced over 15k cost . Doing research on this issue snd see many complaints on all makes and models / expect a recall on this vehicle in time as well - it’s only a matter of time till someone is hurt or killed due to Kias repeated negligence in regards to engine failure - the dealer and corporate are ignoring this and that is not acceptable .
Mfg Campaign: 11539898
Recall Date: Aug 21, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car engine suddenly started to fail, no power, engine knocking, died in traffics turning into an intersection extremely dangerous
Corrective Action:
Car engine suddenly started to fail, no power, engine knocking, died in traffics turning into an intersection extremely dangerous
Additional Notes:
Car engine suddenly started to fail, no power, engine knocking, died in traffics turning into an intersection extremely dangerous
Mfg Campaign: 11539123
Recall Date: Aug 17, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The vehicle lost.all power engine started to knock stopped in the middle of traffic in 4 lanes almost causing an accident 700 miles from home. Mechanic states engine is blown and that Kia engines don't last past 100000 it will cost me almost 11000 to get a new Kia plus had to pay for rental car motel etc to get home. Pathetic and extremely dangerous and car has to be pushed out of traffic and get a tow truck to haul it. I will never ever purchase a Kia again and will tell everyone I know not to purchase and of course the warranty was off so I have no can and lose 110000..Kia should be held responsible as it looks like this is a continuing and dangerous issue.
Corrective Action:
The vehicle lost.all power engine started to knock stopped in the middle of traffic in 4 lanes almost causing an accident 700 miles from home. Mechanic states engine is blown and that Kia engines don't last past 100000 it will cost me almost 11000 to get a new Kia plus had to pay for rental car motel etc to get home. Pathetic and extremely dangerous and car has to be pushed out of traffic and get a tow truck to haul it. I will never ever purchase a Kia again and will tell everyone I know not to purchase and of course the warranty was off so I have no can and lose 110000..Kia should be held responsible as it looks like this is a continuing and dangerous issue.
Additional Notes:
The vehicle lost.all power engine started to knock stopped in the middle of traffic in 4 lanes almost causing an accident 700 miles from home. Mechanic states engine is blown and that Kia engines don't last past 100000 it will cost me almost 11000 to get a new Kia plus had to pay for rental car motel etc to get home. Pathetic and extremely dangerous and car has to be pushed out of traffic and get a tow truck to haul it. I will never ever purchase a Kia again and will tell everyone I know not to purchase and of course the warranty was off so I have no can and lose 110000..Kia should be held responsible as it looks like this is a continuing and dangerous issue.
Mfg Campaign: 11539126
Recall Date: Aug 17, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I purchased a like new 2016 KIA Sorento with about 6000 miles on it. Maintenance was performed by Dealer on regular schedule. After appx 40,000 miles, early in 2021, I noticed obscene oil consumption, at least 1 quart every 325 miles. Dealer checked the engine and said "Yes, it is losing oil somewhere.", but did nothing to fix it. High oil consumption continued and eventually cylinders 2 and 4 blew out on interstate with a car load of kids mid-year 2022. Dealer fixed this at my cost of about $1700.00. Late 2022, just past 100,00 miles, one of the exhaust valves broke and pretty much destroyed the engine. Dealer confirmed the issue and stated they would not replace the engine or repair the engine, and recommended I find a mechanic. Since December 2022, I've had the car towed multiple times to the Dealer and then to 2 different shops and no one can or wants to fix the engine. The mechanic where the car has been sitting since February 2023 now says I need to look for an engine myself and he will switch it out. What a sorry company KIA is. I've bought 3 KIAs from the Dealer and I bet this will be my last one. Is there any help is getting my problem resolved?
Corrective Action:
I purchased a like new 2016 KIA Sorento with about 6000 miles on it. Maintenance was performed by Dealer on regular schedule. After appx 40,000 miles, early in 2021, I noticed obscene oil consumption, at least 1 quart every 325 miles. Dealer checked the engine and said "Yes, it is losing oil somewhere.", but did nothing to fix it. High oil consumption continued and eventually cylinders 2 and 4 blew out on interstate with a car load of kids mid-year 2022. Dealer fixed this at my cost of about $1700.00. Late 2022, just past 100,00 miles, one of the exhaust valves broke and pretty much destroyed the engine. Dealer confirmed the issue and stated they would not replace the engine or repair the engine, and recommended I find a mechanic. Since December 2022, I've had the car towed multiple times to the Dealer and then to 2 different shops and no one can or wants to fix the engine. The mechanic where the car has been sitting since February 2023 now says I need to look for an engine myself and he will switch it out. What a sorry company KIA is. I've bought 3 KIAs from the Dealer and I bet this will be my last one. Is there any help is getting my problem resolved?
Additional Notes:
I purchased a like new 2016 KIA Sorento with about 6000 miles on it. Maintenance was performed by Dealer on regular schedule. After appx 40,000 miles, early in 2021, I noticed obscene oil consumption, at least 1 quart every 325 miles. Dealer checked the engine and said "Yes, it is losing oil somewhere.", but did nothing to fix it. High oil consumption continued and eventually cylinders 2 and 4 blew out on interstate with a car load of kids mid-year 2022. Dealer fixed this at my cost of about $1700.00. Late 2022, just past 100,00 miles, one of the exhaust valves broke and pretty much destroyed the engine. Dealer confirmed the issue and stated they would not replace the engine or repair the engine, and recommended I find a mechanic. Since December 2022, I've had the car towed multiple times to the Dealer and then to 2 different shops and no one can or wants to fix the engine. The mechanic where the car has been sitting since February 2023 now says I need to look for an engine myself and he will switch it out. What a sorry company KIA is. I've bought 3 KIAs from the Dealer and I bet this will be my last one. Is there any help is getting my problem resolved?
Mfg Campaign: 11539197
Recall Date: Aug 17, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My oil light was not working and even though I was having maintenance done on my car regularly, my piston rings failed and my car was burning oil between oil changes and I did not know it. Now, my car needs a new engine which I cannot afford and Car Shield is refusing to honor their warranty. I have been without a car for 4 months while it sits at a shop
Corrective Action:
My oil light was not working and even though I was having maintenance done on my car regularly, my piston rings failed and my car was burning oil between oil changes and I did not know it. Now, my car needs a new engine which I cannot afford and Car Shield is refusing to honor their warranty. I have been without a car for 4 months while it sits at a shop
Additional Notes:
My oil light was not working and even though I was having maintenance done on my car regularly, my piston rings failed and my car was burning oil between oil changes and I did not know it. Now, my car needs a new engine which I cannot afford and Car Shield is refusing to honor their warranty. I have been without a car for 4 months while it sits at a shop
Mfg Campaign: 11538843
Recall Date: Aug 16, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Sorento. The contact stated that she noticed that the temperature gauge was continuously fluctuating. The contact checked the oil level and noticed that there was no oil in the vehicle; even though the engine oil had been changed two weeks prior. The contact added 3 quarts of oil in the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the engine needed to be replaced, and that the failure was related to Kia Campaign Number: 2002B. The vehicle was taken to the dealer, who informed the contact that they could not replace the engine unless it had completely failed. The vehicle was not repaired. The manufacturer was notified of the failure and advised as the dealer. The failure mileage was approximately 73,000.
Corrective Action:
The contact owns a 2016 Kia Sorento. The contact stated that she noticed that the temperature gauge was continuously fluctuating. The contact checked the oil level and noticed that there was no oil in the vehicle; even though the engine oil had been changed two weeks prior. The contact added 3 quarts of oil in the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the engine needed to be replaced, and that the failure was related to Kia Campaign Number: 2002B. The vehicle was taken to the dealer, who informed the contact that they could not replace the engine unless it had completely failed. The vehicle was not repaired. The manufacturer was notified of the failure and advised as the dealer. The failure mileage was approximately 73,000.
Additional Notes:
The contact owns a 2016 Kia Sorento. The contact stated that she noticed that the temperature gauge was continuously fluctuating. The contact checked the oil level and noticed that there was no oil in the vehicle; even though the engine oil had been changed two weeks prior. The contact added 3 quarts of oil in the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the engine needed to be replaced, and that the failure was related to Kia Campaign Number: 2002B. The vehicle was taken to the dealer, who informed the contact that they could not replace the engine unless it had completely failed. The vehicle was not repaired. The manufacturer was notified of the failure and advised as the dealer. The failure mileage was approximately 73,000.
Mfg Campaign: 11538902
Recall Date: Aug 16, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Was driving to work RPM's jumped up and stayed after releasing gas pedal. The engine started knocking. Pulled off the road at gas station near by. Shut car off. Had to have car towed to back to my house.
Corrective Action:
Was driving to work RPM's jumped up and stayed after releasing gas pedal. The engine started knocking. Pulled off the road at gas station near by. Shut car off. Had to have car towed to back to my house.
Additional Notes:
Was driving to work RPM's jumped up and stayed after releasing gas pedal. The engine started knocking. Pulled off the road at gas station near by. Shut car off. Had to have car towed to back to my house.
Mfg Campaign: 11539031
Recall Date: Aug 16, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My engine was replaced under the recall approx 10,000km ago. Now, my car is over heating. Check engine light has NOT come on ever. There seems to be oil in my radiator as the colour is that of a milky brown.
Corrective Action:
My engine was replaced under the recall approx 10,000km ago. Now, my car is over heating. Check engine light has NOT come on ever. There seems to be oil in my radiator as the colour is that of a milky brown.
Additional Notes:
My engine was replaced under the recall approx 10,000km ago. Now, my car is over heating. Check engine light has NOT come on ever. There seems to be oil in my radiator as the colour is that of a milky brown.
Mfg Campaign: 11539038
Recall Date: Aug 16, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving through a rain storm on 8/13/23 the paint on my vehicle started to peel off. I have since discovered that this is an issue with KIA, especially the Pearl White color. My vehicle looks like it has been vandalized. Pictures are available. My safety was jeopardized when chunks of paint from the hood were hitting my windshield while driving on the Interstate. On 8/14/23 I took my vehicle to a body shop and they estimated $3,336 to repair or repaint the damage. The formal estimate is available, too. I have been unable to talk to a live person at Kia customer service, but will continue to call so the incident is on the record with them. My contact information is: [XXX] Cell [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While driving through a rain storm on 8/13/23 the paint on my vehicle started to peel off. I have since discovered that this is an issue with KIA, especially the Pearl White color. My vehicle looks like it has been vandalized. Pictures are available. My safety was jeopardized when chunks of paint from the hood were hitting my windshield while driving on the Interstate. On 8/14/23 I took my vehicle to a body shop and they estimated $3,336 to repair or repaint the damage. The formal estimate is available, too. I have been unable to talk to a live person at Kia customer service, but will continue to call so the incident is on the record with them. My contact information is: [XXX] Cell [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While driving through a rain storm on 8/13/23 the paint on my vehicle started to peel off. I have since discovered that this is an issue with KIA, especially the Pearl White color. My vehicle looks like it has been vandalized. Pictures are available. My safety was jeopardized when chunks of paint from the hood were hitting my windshield while driving on the Interstate. On 8/14/23 I took my vehicle to a body shop and they estimated $3,336 to repair or repaint the damage. The formal estimate is available, too. I have been unable to talk to a live person at Kia customer service, but will continue to call so the incident is on the record with them. My contact information is: [XXX] Cell [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11538787
Recall Date: Aug 15, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The engine on our 2016 Kia Sorento blew in February (2023) with 120k miles on it. When this happened, it blew a fist sized hole on each side of the engine. A brief fire was seen under the car but quickly went out. Since it was over the MFG warranty, we had to buy a used engine for $7k. Labor was $3k. There were absolutely no warning lights on the dash. Fast forward 6 months, the replacement engine now just seized. You just can't make this up. Kia should not be allowed to make cars. The car broke down in a small town 3 hours from home. With $11k still owed on the vehicle, I just can't justify spending another $10k to replace the motor again. There were no warning signs this time either. Our engine is the 3.3L which Kia is not offering lifetime warranty on and out of pocket expenses like the 2.0L and 2.2L engine which lawsuit was just won.
Corrective Action:
The engine on our 2016 Kia Sorento blew in February (2023) with 120k miles on it. When this happened, it blew a fist sized hole on each side of the engine. A brief fire was seen under the car but quickly went out. Since it was over the MFG warranty, we had to buy a used engine for $7k. Labor was $3k. There were absolutely no warning lights on the dash. Fast forward 6 months, the replacement engine now just seized. You just can't make this up. Kia should not be allowed to make cars. The car broke down in a small town 3 hours from home. With $11k still owed on the vehicle, I just can't justify spending another $10k to replace the motor again. There were no warning signs this time either. Our engine is the 3.3L which Kia is not offering lifetime warranty on and out of pocket expenses like the 2.0L and 2.2L engine which lawsuit was just won.
Additional Notes:
The engine on our 2016 Kia Sorento blew in February (2023) with 120k miles on it. When this happened, it blew a fist sized hole on each side of the engine. A brief fire was seen under the car but quickly went out. Since it was over the MFG warranty, we had to buy a used engine for $7k. Labor was $3k. There were absolutely no warning lights on the dash. Fast forward 6 months, the replacement engine now just seized. You just can't make this up. Kia should not be allowed to make cars. The car broke down in a small town 3 hours from home. With $11k still owed on the vehicle, I just can't justify spending another $10k to replace the motor again. There were no warning signs this time either. Our engine is the 3.3L which Kia is not offering lifetime warranty on and out of pocket expenses like the 2.0L and 2.2L engine which lawsuit was just won.
Mfg Campaign: 11537864
Recall Date: Aug 11, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving, pulled over to the side of the street, put the car on park. When I was getting ready to leave, my car would not shift back from park to drive. Shift linkage was detached and was stuck in park.
Corrective Action:
I was driving, pulled over to the side of the street, put the car on park. When I was getting ready to leave, my car would not shift back from park to drive. Shift linkage was detached and was stuck in park.
Additional Notes:
I was driving, pulled over to the side of the street, put the car on park. When I was getting ready to leave, my car would not shift back from park to drive. Shift linkage was detached and was stuck in park.
Mfg Campaign: 11537913
Recall Date: Aug 11, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
"Auto" mode on headlights sometimes causes the headlights to turn off while in use in dark conditions. Auto mode also sometimes causes the lights not to turn on automatically or turn on randomly, even when the car is not in use and key is not in the ignition. Lights can turn on randomly when not occupied or being driven.
Corrective Action:
"Auto" mode on headlights sometimes causes the headlights to turn off while in use in dark conditions. Auto mode also sometimes causes the lights not to turn on automatically or turn on randomly, even when the car is not in use and key is not in the ignition. Lights can turn on randomly when not occupied or being driven.
Additional Notes:
"Auto" mode on headlights sometimes causes the headlights to turn off while in use in dark conditions. Auto mode also sometimes causes the lights not to turn on automatically or turn on randomly, even when the car is not in use and key is not in the ignition. Lights can turn on randomly when not occupied or being driven.
Mfg Campaign: 11537349
Recall Date: Aug 9, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Primary Emission test Performed:OBD - Fail OBD SYSTEM - READYNESS STATUS Fuel System not ready My 2016 Kia Sorento repeatedly fails for above cause. Kia dealer proposed driving the car varying speed (Highway, City etc.) Their first recommendation was to drive car for 100 miles and problem will clear. Then they recommended 300 miles, then 600 miles and they continued to escalate the mileage. I have driven the car 1200 miles and the problem persists. I contacted Kia corporate and the customer rep said that she knew nothing about the problem and she said that I should just tell the dealer to fix the car. I told the rep that I already had several interactions with the dealer without any luck. I told her to contact the dealer, which she would not commit to doing. I am driving the car that has inspection sticker which is two months past due. This is the only car that I have and my wife and I require the car for necessities and doctor appointments and medical procedures. Please help!
Corrective Action:
Primary Emission test Performed:OBD - Fail OBD SYSTEM - READYNESS STATUS Fuel System not ready My 2016 Kia Sorento repeatedly fails for above cause. Kia dealer proposed driving the car varying speed (Highway, City etc.) Their first recommendation was to drive car for 100 miles and problem will clear. Then they recommended 300 miles, then 600 miles and they continued to escalate the mileage. I have driven the car 1200 miles and the problem persists. I contacted Kia corporate and the customer rep said that she knew nothing about the problem and she said that I should just tell the dealer to fix the car. I told the rep that I already had several interactions with the dealer without any luck. I told her to contact the dealer, which she would not commit to doing. I am driving the car that has inspection sticker which is two months past due. This is the only car that I have and my wife and I require the car for necessities and doctor appointments and medical procedures. Please help!
Additional Notes:
Primary Emission test Performed:OBD - Fail OBD SYSTEM - READYNESS STATUS Fuel System not ready My 2016 Kia Sorento repeatedly fails for above cause. Kia dealer proposed driving the car varying speed (Highway, City etc.) Their first recommendation was to drive car for 100 miles and problem will clear. Then they recommended 300 miles, then 600 miles and they continued to escalate the mileage. I have driven the car 1200 miles and the problem persists. I contacted Kia corporate and the customer rep said that she knew nothing about the problem and she said that I should just tell the dealer to fix the car. I told the rep that I already had several interactions with the dealer without any luck. I told her to contact the dealer, which she would not commit to doing. I am driving the car that has inspection sticker which is two months past due. This is the only car that I have and my wife and I require the car for necessities and doctor appointments and medical procedures. Please help!
Mfg Campaign: 11537126
Recall Date: Aug 8, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Total engine failure on highway with no warning. Kia dealership says a piston broke and a valve is stuck open. Total engine replacement required with a cost of $12,000. Kia refused to help with cost due to car being at 101,000 miles. Only 1,000 miles over the powertrain warranty.
Corrective Action:
Total engine failure on highway with no warning. Kia dealership says a piston broke and a valve is stuck open. Total engine replacement required with a cost of $12,000. Kia refused to help with cost due to car being at 101,000 miles. Only 1,000 miles over the powertrain warranty.
Additional Notes:
Total engine failure on highway with no warning. Kia dealership says a piston broke and a valve is stuck open. Total engine replacement required with a cost of $12,000. Kia refused to help with cost due to car being at 101,000 miles. Only 1,000 miles over the powertrain warranty.
Mfg Campaign: 11536952
Recall Date: Aug 7, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Total engine failure on highway with no warning. Kia dealership says a piston broke and a valve is stuck open. Total engine replacement required with a cost of $12,000. Kia refused to help with cost due to car being at 101,000 miles. Only 1,000 miles over the powertrain warranty.
Corrective Action:
Total engine failure on highway with no warning. Kia dealership says a piston broke and a valve is stuck open. Total engine replacement required with a cost of $12,000. Kia refused to help with cost due to car being at 101,000 miles. Only 1,000 miles over the powertrain warranty.
Additional Notes:
Total engine failure on highway with no warning. Kia dealership says a piston broke and a valve is stuck open. Total engine replacement required with a cost of $12,000. Kia refused to help with cost due to car being at 101,000 miles. Only 1,000 miles over the powertrain warranty.
Mfg Campaign: 11536952
Recall Date: Aug 7, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Sorento. The contact stated that while driving at 70 MPH, the vehicle lost oil , the low oil and low fuel warning lights did not illuminate. The vehicle started to slow down and it made an abnormal noise and lost power. When she depressed the accelerator pedal, the vehicle would make a jerking motion. The contact was able to pull over to the shoulder and the vehicle was towed to a safe area. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 Kia Sorento. The contact stated that while driving at 70 MPH, the vehicle lost oil , the low oil and low fuel warning lights did not illuminate. The vehicle started to slow down and it made an abnormal noise and lost power. When she depressed the accelerator pedal, the vehicle would make a jerking motion. The contact was able to pull over to the shoulder and the vehicle was towed to a safe area. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 Kia Sorento. The contact stated that while driving at 70 MPH, the vehicle lost oil , the low oil and low fuel warning lights did not illuminate. The vehicle started to slow down and it made an abnormal noise and lost power. When she depressed the accelerator pedal, the vehicle would make a jerking motion. The contact was able to pull over to the shoulder and the vehicle was towed to a safe area. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Mfg Campaign: 11536575
Recall Date: Aug 4, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to drive at highway speeds, the vehicle lagged and was unable to exceed 50 MPH. The check engine warning light was illuminated. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to drive at highway speeds, the vehicle lagged and was unable to exceed 50 MPH. The check engine warning light was illuminated. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to drive at highway speeds, the vehicle lagged and was unable to exceed 50 MPH. The check engine warning light was illuminated. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.
Mfg Campaign: 11536318
Recall Date: Aug 3, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury