Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016 Sedona and Sorento vehicles. The vehicles may have been manufactured with faulty automatic transmission shift lever assembly components, preventing the shift lever from locking, which can allow the vehicle to rollaway.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC246
Recall Date: Aug 10, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC142
Recall Date: Nov 30, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured March 3, 2016 to March 21, 2016. The driver's seatback frame may have been produced with inadequate weld joints and, as a result, the seatback may not function as designed in the event of a rear-end collision.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC140
Recall Date: Oct 24, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles. A component of the rear suspension may not be properly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC137
Recall Date: Jun 29, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured October 23, 2014, to December 10, 2014. The affected vehicles have a front passenger seat belt whose buckle latch assembly may prevent the front passenger from fastening the seat belt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC123
Recall Date: Jul 14, 2015
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles manufactured October 27, 2014, to January 29, 2015. Due to an improperly soldered component in the accelerator pedal assembly, the driver may not be able to accelerate the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC115
Recall Date: Feb 13, 2015
Consumer Complaints
1.5K ComplaintsKia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Excessive heat has caused the trunk latch to fail. It suddenly stopped latching, which creates an obvious safety issue as the car cannot be driven safely with a trunk that flops open every time you accelerate.
Corrective Action:
Excessive heat has caused the trunk latch to fail. It suddenly stopped latching, which creates an obvious safety issue as the car cannot be driven safely with a trunk that flops open every time you accelerate.
Additional Notes:
Excessive heat has caused the trunk latch to fail. It suddenly stopped latching, which creates an obvious safety issue as the car cannot be driven safely with a trunk that flops open every time you accelerate.
Mfg Campaign: 11430126
Recall Date: Aug 23, 2021
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On 28 July 2021 at 16:44, While traveling 65 mph on I70 west in Maryland the Kia Sorento started to smoke from the undercarriage and then under the hood. The Kia abruptly shut down and I was able to cost off the highway. The vehicle was towed to Dar Cars Kia of Frederick. After 10 + days on the dealer's lot, a technician said the engine had failed. Kia has refused to acknowledge any responsibility for the engine failure, stating because the car was not brought in to have a recalled engine component repaired. according to a search, there are no open recall statements for this vehicle. In addition, we never received any notification of any problem with the Kia Sorento
Corrective Action:
On 28 July 2021 at 16:44, While traveling 65 mph on I70 west in Maryland the Kia Sorento started to smoke from the undercarriage and then under the hood. The Kia abruptly shut down and I was able to cost off the highway. The vehicle was towed to Dar Cars Kia of Frederick. After 10 + days on the dealer's lot, a technician said the engine had failed. Kia has refused to acknowledge any responsibility for the engine failure, stating because the car was not brought in to have a recalled engine component repaired. according to a search, there are no open recall statements for this vehicle. In addition, we never received any notification of any problem with the Kia Sorento
Additional Notes:
On 28 July 2021 at 16:44, While traveling 65 mph on I70 west in Maryland the Kia Sorento started to smoke from the undercarriage and then under the hood. The Kia abruptly shut down and I was able to cost off the highway. The vehicle was towed to Dar Cars Kia of Frederick. After 10 + days on the dealer's lot, a technician said the engine had failed. Kia has refused to acknowledge any responsibility for the engine failure, stating because the car was not brought in to have a recalled engine component repaired. according to a search, there are no open recall statements for this vehicle. In addition, we never received any notification of any problem with the Kia Sorento
Mfg Campaign: 11429950
Recall Date: Aug 21, 2021
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
While driving down the road both headlights just turn off. I can turn the light switch off and on and they come back on.
Corrective Action:
While driving down the road both headlights just turn off. I can turn the light switch off and on and they come back on.
Additional Notes:
While driving down the road both headlights just turn off. I can turn the light switch off and on and they come back on.
Mfg Campaign: 11429968
Recall Date: Aug 21, 2021
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I'm not sure I've had my vehicle serviced but nobody seems to know the problem. Every since my headlight was replaced my electrical system has been wacky. All of my doors keep locking and unlocking on its own. When I try to accelerate my vehicle seems to be more stagnant as if it's no longer increasing speed and the steering wheel does not appear to be in alignment with my tires when turning. My son has never been able to open the door while in motion but since the locks have started clicking there's been some close calls.
Corrective Action:
I'm not sure I've had my vehicle serviced but nobody seems to know the problem. Every since my headlight was replaced my electrical system has been wacky. All of my doors keep locking and unlocking on its own. When I try to accelerate my vehicle seems to be more stagnant as if it's no longer increasing speed and the steering wheel does not appear to be in alignment with my tires when turning. My son has never been able to open the door while in motion but since the locks have started clicking there's been some close calls.
Additional Notes:
I'm not sure I've had my vehicle serviced but nobody seems to know the problem. Every since my headlight was replaced my electrical system has been wacky. All of my doors keep locking and unlocking on its own. When I try to accelerate my vehicle seems to be more stagnant as if it's no longer increasing speed and the steering wheel does not appear to be in alignment with my tires when turning. My son has never been able to open the door while in motion but since the locks have started clicking there's been some close calls.
Mfg Campaign: 11429789
Recall Date: Aug 19, 2021
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
I'm not sure I've had my vehicle serviced but nobody seems to know the problem. Every since my headlight was replaced my electrical system has been wacky. All of my doors keep locking and unlocking on its own. When I try to accelerate my vehicle seems to be more stagnant as if it's no longer increasing speed and the steering wheel does not appear to be in alignment with my tires when turning. My son has never been able to open the door while in motion but since the locks have started clicking there's been some close calls.
Corrective Action:
I'm not sure I've had my vehicle serviced but nobody seems to know the problem. Every since my headlight was replaced my electrical system has been wacky. All of my doors keep locking and unlocking on its own. When I try to accelerate my vehicle seems to be more stagnant as if it's no longer increasing speed and the steering wheel does not appear to be in alignment with my tires when turning. My son has never been able to open the door while in motion but since the locks have started clicking there's been some close calls.
Additional Notes:
I'm not sure I've had my vehicle serviced but nobody seems to know the problem. Every since my headlight was replaced my electrical system has been wacky. All of my doors keep locking and unlocking on its own. When I try to accelerate my vehicle seems to be more stagnant as if it's no longer increasing speed and the steering wheel does not appear to be in alignment with my tires when turning. My son has never been able to open the door while in motion but since the locks have started clicking there's been some close calls.
Mfg Campaign: 11429789
Recall Date: Aug 19, 2021
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Shifter cannot be moved out of PARK without pushing down on the SHIFT LOCK RELEASE. I must do this every time I want to go forward or backward. A reliable service center informed me this is a frequent problem with the 2016 Kia Sorento and he suggested a recall may be forthcoming. Owners manual states that when using the RELEASE, depress the brake pedal so vehicles does not lurch forward or back. The additional step to move the car may be hazardous when attempting to get out of the way. Service center isolated the problem to Body Control Module which is expensive and OEM only. This happened without warning when I parked briefly in the road adjacent to a friend's driveway. I blocked the road until I discovered how to use the RELEASE button.
Corrective Action:
Shifter cannot be moved out of PARK without pushing down on the SHIFT LOCK RELEASE. I must do this every time I want to go forward or backward. A reliable service center informed me this is a frequent problem with the 2016 Kia Sorento and he suggested a recall may be forthcoming. Owners manual states that when using the RELEASE, depress the brake pedal so vehicles does not lurch forward or back. The additional step to move the car may be hazardous when attempting to get out of the way. Service center isolated the problem to Body Control Module which is expensive and OEM only. This happened without warning when I parked briefly in the road adjacent to a friend's driveway. I blocked the road until I discovered how to use the RELEASE button.
Additional Notes:
Shifter cannot be moved out of PARK without pushing down on the SHIFT LOCK RELEASE. I must do this every time I want to go forward or backward. A reliable service center informed me this is a frequent problem with the 2016 Kia Sorento and he suggested a recall may be forthcoming. Owners manual states that when using the RELEASE, depress the brake pedal so vehicles does not lurch forward or back. The additional step to move the car may be hazardous when attempting to get out of the way. Service center isolated the problem to Body Control Module which is expensive and OEM only. This happened without warning when I parked briefly in the road adjacent to a friend's driveway. I blocked the road until I discovered how to use the RELEASE button.
Mfg Campaign: 11429415
Recall Date: Aug 17, 2021
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Potential Consequences:
In the past year my vehicle has exhibited a high consumption of oil. At present it has 92000 miles. At last check it consumed 1.7 quarts of oil in 750 miles. I have done as request by Kia. They request I do an oil change at the dealer followed up by checks at 1000 miles ( 2 quarts low). At the check at 2000 miles it was again 2 quarts low. They performed what they called a combustion chamber cleaning that was again followed by a check at 1000 miles (1.1 quarts low). After the next check it was at the 1.7 quarts used in 750 miles. Although Kia advertises a 10 year 100000 mile warranty they are excluding me from repair because I am the second owner. I did purchase an extended warranty for 4 years and up to 100000 total miles but I didn’t find the problem until March / April of this year. Kia admits this was caused by soft, improperly heated rings but will not offer any assistance to alleviate the problem. Do I have any recourse with Kia on this and can you help?
Corrective Action:
In the past year my vehicle has exhibited a high consumption of oil. At present it has 92000 miles. At last check it consumed 1.7 quarts of oil in 750 miles. I have done as request by Kia. They request I do an oil change at the dealer followed up by checks at 1000 miles ( 2 quarts low). At the check at 2000 miles it was again 2 quarts low. They performed what they called a combustion chamber cleaning that was again followed by a check at 1000 miles (1.1 quarts low). After the next check it was at the 1.7 quarts used in 750 miles. Although Kia advertises a 10 year 100000 mile warranty they are excluding me from repair because I am the second owner. I did purchase an extended warranty for 4 years and up to 100000 total miles but I didn’t find the problem until March / April of this year. Kia admits this was caused by soft, improperly heated rings but will not offer any assistance to alleviate the problem. Do I have any recourse with Kia on this and can you help?
Additional Notes:
In the past year my vehicle has exhibited a high consumption of oil. At present it has 92000 miles. At last check it consumed 1.7 quarts of oil in 750 miles. I have done as request by Kia. They request I do an oil change at the dealer followed up by checks at 1000 miles ( 2 quarts low). At the check at 2000 miles it was again 2 quarts low. They performed what they called a combustion chamber cleaning that was again followed by a check at 1000 miles (1.1 quarts low). After the next check it was at the 1.7 quarts used in 750 miles. Although Kia advertises a 10 year 100000 mile warranty they are excluding me from repair because I am the second owner. I did purchase an extended warranty for 4 years and up to 100000 total miles but I didn’t find the problem until March / April of this year. Kia admits this was caused by soft, improperly heated rings but will not offer any assistance to alleviate the problem. Do I have any recourse with Kia on this and can you help?
Mfg Campaign: 11429503
Recall Date: Aug 17, 2021
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2016 Kia Sorento. The contact stated while his wife was driving approximately 40 mph at dawn, the headlights, side marker lights, and turn signals became inoperable. The vehicle was examined by an independent mechanic who diagnosed that the front light module was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 94,000.
Corrective Action:
The contact owns a 2016 Kia Sorento. The contact stated while his wife was driving approximately 40 mph at dawn, the headlights, side marker lights, and turn signals became inoperable. The vehicle was examined by an independent mechanic who diagnosed that the front light module was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 94,000.
Additional Notes:
The contact owns a 2016 Kia Sorento. The contact stated while his wife was driving approximately 40 mph at dawn, the headlights, side marker lights, and turn signals became inoperable. The vehicle was examined by an independent mechanic who diagnosed that the front light module was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 94,000.
Mfg Campaign: 11427999
Recall Date: Aug 6, 2021
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have always had my car serviced regularly for oil changes. starting in July 2021 my mechanic told me that I was EXTREMELY “dangerously” low in oil, without low oil warning ever turning on. Researched and saw this is a common problem leading to engine failure/ needing replacement. Called local Kia dealership about the issue was told to come in for an oil consumption test, left today and was told oil consumption is not covered in the extended coverage for my engine. I was basically told in order for the repairs to be covered my engine would have to blow up while driving. So every day I’m putting my self and others at risk while driving for my engine to fail at any given time. After seeing other complaints on this site of very similar problems, why has there not been a recall on this engine? It is obviously a very well known problem!! Why am I like a sitting duck every time I drive praying my engine doesn’t blow? Kia dealership told me they have a $500 fix that “might” work but with no guarantee and no refund will be given if it doesn’t work.
Corrective Action:
I have always had my car serviced regularly for oil changes. starting in July 2021 my mechanic told me that I was EXTREMELY “dangerously” low in oil, without low oil warning ever turning on. Researched and saw this is a common problem leading to engine failure/ needing replacement. Called local Kia dealership about the issue was told to come in for an oil consumption test, left today and was told oil consumption is not covered in the extended coverage for my engine. I was basically told in order for the repairs to be covered my engine would have to blow up while driving. So every day I’m putting my self and others at risk while driving for my engine to fail at any given time. After seeing other complaints on this site of very similar problems, why has there not been a recall on this engine? It is obviously a very well known problem!! Why am I like a sitting duck every time I drive praying my engine doesn’t blow? Kia dealership told me they have a $500 fix that “might” work but with no guarantee and no refund will be given if it doesn’t work.
Additional Notes:
I have always had my car serviced regularly for oil changes. starting in July 2021 my mechanic told me that I was EXTREMELY “dangerously” low in oil, without low oil warning ever turning on. Researched and saw this is a common problem leading to engine failure/ needing replacement. Called local Kia dealership about the issue was told to come in for an oil consumption test, left today and was told oil consumption is not covered in the extended coverage for my engine. I was basically told in order for the repairs to be covered my engine would have to blow up while driving. So every day I’m putting my self and others at risk while driving for my engine to fail at any given time. After seeing other complaints on this site of very similar problems, why has there not been a recall on this engine? It is obviously a very well known problem!! Why am I like a sitting duck every time I drive praying my engine doesn’t blow? Kia dealership told me they have a $500 fix that “might” work but with no guarantee and no refund will be given if it doesn’t work.
Mfg Campaign: 11428051
Recall Date: Aug 6, 2021
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
1ST problem a year ago the rear latch to door wouldn't lock and I had to use bungee cords to keep it shut. 2nd problem, the engine was knocking after I returned from a recent road trip. I took it to local (trustworthy) mechanic and they noticed metal shards in the oil pan. They refused to open the engine because it would void the warranty. I had it towed to KIA of Smithtown and they said it was total engine failure. I said impossible, since I have kept up with all timely oil changes and maintenance and I have the records. There was no warning light of low oil or that the engine was running hot or smoke. Dealer refused to fix and so am in dialogue with an attorney. Kia has yet to send me a bill or approximate charge for engine replacement and has held the SUV for 13 days now.
Corrective Action:
1ST problem a year ago the rear latch to door wouldn't lock and I had to use bungee cords to keep it shut. 2nd problem, the engine was knocking after I returned from a recent road trip. I took it to local (trustworthy) mechanic and they noticed metal shards in the oil pan. They refused to open the engine because it would void the warranty. I had it towed to KIA of Smithtown and they said it was total engine failure. I said impossible, since I have kept up with all timely oil changes and maintenance and I have the records. There was no warning light of low oil or that the engine was running hot or smoke. Dealer refused to fix and so am in dialogue with an attorney. Kia has yet to send me a bill or approximate charge for engine replacement and has held the SUV for 13 days now.
Additional Notes:
1ST problem a year ago the rear latch to door wouldn't lock and I had to use bungee cords to keep it shut. 2nd problem, the engine was knocking after I returned from a recent road trip. I took it to local (trustworthy) mechanic and they noticed metal shards in the oil pan. They refused to open the engine because it would void the warranty. I had it towed to KIA of Smithtown and they said it was total engine failure. I said impossible, since I have kept up with all timely oil changes and maintenance and I have the records. There was no warning light of low oil or that the engine was running hot or smoke. Dealer refused to fix and so am in dialogue with an attorney. Kia has yet to send me a bill or approximate charge for engine replacement and has held the SUV for 13 days now.
Mfg Campaign: 11427921
Recall Date: Aug 5, 2021
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1ST problem a year ago the rear latch to door wouldn't lock and I had to use bungee cords to keep it shut. 2nd problem, the engine was knocking after I returned from a recent road trip. I took it to local (trustworthy) mechanic and they noticed metal shards in the oil pan. They refused to open the engine because it would void the warranty. I had it towed to KIA of Smithtown and they said it was total engine failure. I said impossible, since I have kept up with all timely oil changes and maintenance and I have the records. There was no warning light of low oil or that the engine was running hot or smoke. Dealer refused to fix and so am in dialogue with an attorney. Kia has yet to send me a bill or approximate charge for engine replacement and has held the SUV for 13 days now.
Corrective Action:
1ST problem a year ago the rear latch to door wouldn't lock and I had to use bungee cords to keep it shut. 2nd problem, the engine was knocking after I returned from a recent road trip. I took it to local (trustworthy) mechanic and they noticed metal shards in the oil pan. They refused to open the engine because it would void the warranty. I had it towed to KIA of Smithtown and they said it was total engine failure. I said impossible, since I have kept up with all timely oil changes and maintenance and I have the records. There was no warning light of low oil or that the engine was running hot or smoke. Dealer refused to fix and so am in dialogue with an attorney. Kia has yet to send me a bill or approximate charge for engine replacement and has held the SUV for 13 days now.
Additional Notes:
1ST problem a year ago the rear latch to door wouldn't lock and I had to use bungee cords to keep it shut. 2nd problem, the engine was knocking after I returned from a recent road trip. I took it to local (trustworthy) mechanic and they noticed metal shards in the oil pan. They refused to open the engine because it would void the warranty. I had it towed to KIA of Smithtown and they said it was total engine failure. I said impossible, since I have kept up with all timely oil changes and maintenance and I have the records. There was no warning light of low oil or that the engine was running hot or smoke. Dealer refused to fix and so am in dialogue with an attorney. Kia has yet to send me a bill or approximate charge for engine replacement and has held the SUV for 13 days now.
Mfg Campaign: 11427921
Recall Date: Aug 5, 2021
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My Kia recently stopped and cut off on me and my engine started shaking and making a knocking noise I’m up to date with all my oil changes and I had just got one when I checked the oil it was barely any and I didn’t have any check engine light on I had my car towed to the Kia dealership to see what’s wrong I only had the car since 2019 February and it’s never gave me any problems til now the dealership claims they can’t help because the recall was from 2018 I didn’t have the car yet and I didn’t receive anything in the mail my engine is basically not good
Corrective Action:
My Kia recently stopped and cut off on me and my engine started shaking and making a knocking noise I’m up to date with all my oil changes and I had just got one when I checked the oil it was barely any and I didn’t have any check engine light on I had my car towed to the Kia dealership to see what’s wrong I only had the car since 2019 February and it’s never gave me any problems til now the dealership claims they can’t help because the recall was from 2018 I didn’t have the car yet and I didn’t receive anything in the mail my engine is basically not good
Additional Notes:
My Kia recently stopped and cut off on me and my engine started shaking and making a knocking noise I’m up to date with all my oil changes and I had just got one when I checked the oil it was barely any and I didn’t have any check engine light on I had my car towed to the Kia dealership to see what’s wrong I only had the car since 2019 February and it’s never gave me any problems til now the dealership claims they can’t help because the recall was from 2018 I didn’t have the car yet and I didn’t receive anything in the mail my engine is basically not good
Mfg Campaign: 11427949
Recall Date: Aug 5, 2021
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My Kia recently stopped and cut off on me and my engine started shaking and making a knocking noise I’m up to date with all my oil changes and I had just got one when I checked the oil it was barely any and I didn’t have any check engine light on I had my car towed to the Kia dealership to see what’s wrong I only had the car since 2019 February and it’s never gave me any problems til now the dealership claims they can’t help because the recall was from 2018 I didn’t have the car yet and I didn’t receive anything in the mail my engine is basically not good
Corrective Action:
My Kia recently stopped and cut off on me and my engine started shaking and making a knocking noise I’m up to date with all my oil changes and I had just got one when I checked the oil it was barely any and I didn’t have any check engine light on I had my car towed to the Kia dealership to see what’s wrong I only had the car since 2019 February and it’s never gave me any problems til now the dealership claims they can’t help because the recall was from 2018 I didn’t have the car yet and I didn’t receive anything in the mail my engine is basically not good
Additional Notes:
My Kia recently stopped and cut off on me and my engine started shaking and making a knocking noise I’m up to date with all my oil changes and I had just got one when I checked the oil it was barely any and I didn’t have any check engine light on I had my car towed to the Kia dealership to see what’s wrong I only had the car since 2019 February and it’s never gave me any problems til now the dealership claims they can’t help because the recall was from 2018 I didn’t have the car yet and I didn’t receive anything in the mail my engine is basically not good
Mfg Campaign: 11427949
Recall Date: Aug 5, 2021
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My Kia recently stopped and cut off on me and my engine started shaking and making a knocking noise I’m up to date with all my oil changes and I had just got one when I checked the oil it was barely any and I didn’t have any check engine light on I had my car towed to the Kia dealership to see what’s wrong I only had the car since 2019 February and it’s never gave me any problems til now the dealership claims they can’t help because the recall was from 2018 I didn’t have the car yet and I didn’t receive anything in the mail my engine is basically not good
Corrective Action:
My Kia recently stopped and cut off on me and my engine started shaking and making a knocking noise I’m up to date with all my oil changes and I had just got one when I checked the oil it was barely any and I didn’t have any check engine light on I had my car towed to the Kia dealership to see what’s wrong I only had the car since 2019 February and it’s never gave me any problems til now the dealership claims they can’t help because the recall was from 2018 I didn’t have the car yet and I didn’t receive anything in the mail my engine is basically not good
Additional Notes:
My Kia recently stopped and cut off on me and my engine started shaking and making a knocking noise I’m up to date with all my oil changes and I had just got one when I checked the oil it was barely any and I didn’t have any check engine light on I had my car towed to the Kia dealership to see what’s wrong I only had the car since 2019 February and it’s never gave me any problems til now the dealership claims they can’t help because the recall was from 2018 I didn’t have the car yet and I didn’t receive anything in the mail my engine is basically not good
Mfg Campaign: 11427949
Recall Date: Aug 5, 2021
Kia America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2016 Kia Sorento. The contact stated while she was at the red light a day after purchasing the vehicle, the sunroof failed to close properly. The vehicle was taken to the dealer who diagnosed that the sunroof had a faulty tilt lever. The contact stated the vehicle was repaired; however, the failure recurred a year later. The vehicle was taken to the same dealer who informed the contact that she would be responsible for the cost of repair as the vehicle was out of warranty. The manufacturer was made aware of the failure and informed the contact that they could not cover the cost of the repair as the vehicle had been out of warranty for two days. A case was opened. The vehicle was not repaired. The approximate failure mileage was 19,000.
Corrective Action:
The contact owns a 2016 Kia Sorento. The contact stated while she was at the red light a day after purchasing the vehicle, the sunroof failed to close properly. The vehicle was taken to the dealer who diagnosed that the sunroof had a faulty tilt lever. The contact stated the vehicle was repaired; however, the failure recurred a year later. The vehicle was taken to the same dealer who informed the contact that she would be responsible for the cost of repair as the vehicle was out of warranty. The manufacturer was made aware of the failure and informed the contact that they could not cover the cost of the repair as the vehicle had been out of warranty for two days. A case was opened. The vehicle was not repaired. The approximate failure mileage was 19,000.
Additional Notes:
The contact owns a 2016 Kia Sorento. The contact stated while she was at the red light a day after purchasing the vehicle, the sunroof failed to close properly. The vehicle was taken to the dealer who diagnosed that the sunroof had a faulty tilt lever. The contact stated the vehicle was repaired; however, the failure recurred a year later. The vehicle was taken to the same dealer who informed the contact that she would be responsible for the cost of repair as the vehicle was out of warranty. The manufacturer was made aware of the failure and informed the contact that they could not cover the cost of the repair as the vehicle had been out of warranty for two days. A case was opened. The vehicle was not repaired. The approximate failure mileage was 19,000.
Mfg Campaign: 11427739
Recall Date: Aug 4, 2021
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
2016 Kia Sorento-First I would like to comment on the warning lamps. I had no warnings, no lights for my oil. I checked the dip stick and it was dry. I was still good in my timeframe from my last oil change. Luckily I made it to the store to buy oil to put in it. It’s now in the shop being looked at and having its oil changed. Second, my blind spot sensor goes off at times when there’s not even a car near me.
Corrective Action:
2016 Kia Sorento-First I would like to comment on the warning lamps. I had no warnings, no lights for my oil. I checked the dip stick and it was dry. I was still good in my timeframe from my last oil change. Luckily I made it to the store to buy oil to put in it. It’s now in the shop being looked at and having its oil changed. Second, my blind spot sensor goes off at times when there’s not even a car near me.
Additional Notes:
2016 Kia Sorento-First I would like to comment on the warning lamps. I had no warnings, no lights for my oil. I checked the dip stick and it was dry. I was still good in my timeframe from my last oil change. Luckily I made it to the store to buy oil to put in it. It’s now in the shop being looked at and having its oil changed. Second, my blind spot sensor goes off at times when there’s not even a car near me.
Mfg Campaign: 11425836
Recall Date: Jul 21, 2021
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
We had issues with the TPMS in 2020. Took it to Tempe Kia on 7/30/2020. The following was done on vehicle. 1. Installed 37110 H7A00U 2. Complete Transmission service W/BG Cleaner installed Um013, KBG3020-Cooling system kit, UM040 antifreeze/coolant, 58101 C6A00 Pad kit- Front disc b, Replaced air filter 28113 A9100 Total amount paid $1,019.96. At that time oil was checked off as green. 11/25/2020 four new tires from Costco were put on. TPMS issue came back in May of 2021 when vehicle was parked outside. We live in AZ so the temperatures get hot but when the TPMS light come on it shuts the car down where it could not go into gear until it cooled down. Moving forward to July the TPMS light stayed on and the check engine light came on and vehicle began to sputter. We took it to our mechanic and he diagnosed that we needed a new engine. There was sludge build up, knock sensor codes came up, miss fires on bank 1, and internal engine noise. We had the vehicle towed to our dealer Tempe Kia. They concurred that a new engine would be necessary. Many codes were found P0300, P0306; P0304; P0302; P0018. Had a conversation with Debby 10:00 a.m. for 55 minutes 7/20/21from Kia and was told that due to lack of maintenance on the vehicle that Kia would not cover this engine under warranty. We were told that our oil changes were out of the time frame that Kia specifies in the owners manual that the 2016 Kia Sorento should have an oil change every 7,500 miles. We had oil changes every year from purchase to failure. Some at 8,000 miles to 15,000 miles. There are MANY complaints and cases open for the 2016 Kia Sorento engine failure. We have a 2012 Kia Sorento that the engine failed but a recall was issued for finding metal shavings in the engine. We purchased a 2021 Telluride in June but, moving forward we will not be purchasing anymore Kia vehicles. We are truly disappointed that Kia found a way out of our case and will not warranty our engine.
Corrective Action:
We had issues with the TPMS in 2020. Took it to Tempe Kia on 7/30/2020. The following was done on vehicle. 1. Installed 37110 H7A00U 2. Complete Transmission service W/BG Cleaner installed Um013, KBG3020-Cooling system kit, UM040 antifreeze/coolant, 58101 C6A00 Pad kit- Front disc b, Replaced air filter 28113 A9100 Total amount paid $1,019.96. At that time oil was checked off as green. 11/25/2020 four new tires from Costco were put on. TPMS issue came back in May of 2021 when vehicle was parked outside. We live in AZ so the temperatures get hot but when the TPMS light come on it shuts the car down where it could not go into gear until it cooled down. Moving forward to July the TPMS light stayed on and the check engine light came on and vehicle began to sputter. We took it to our mechanic and he diagnosed that we needed a new engine. There was sludge build up, knock sensor codes came up, miss fires on bank 1, and internal engine noise. We had the vehicle towed to our dealer Tempe Kia. They concurred that a new engine would be necessary. Many codes were found P0300, P0306; P0304; P0302; P0018. Had a conversation with Debby 10:00 a.m. for 55 minutes 7/20/21from Kia and was told that due to lack of maintenance on the vehicle that Kia would not cover this engine under warranty. We were told that our oil changes were out of the time frame that Kia specifies in the owners manual that the 2016 Kia Sorento should have an oil change every 7,500 miles. We had oil changes every year from purchase to failure. Some at 8,000 miles to 15,000 miles. There are MANY complaints and cases open for the 2016 Kia Sorento engine failure. We have a 2012 Kia Sorento that the engine failed but a recall was issued for finding metal shavings in the engine. We purchased a 2021 Telluride in June but, moving forward we will not be purchasing anymore Kia vehicles. We are truly disappointed that Kia found a way out of our case and will not warranty our engine.
Additional Notes:
We had issues with the TPMS in 2020. Took it to Tempe Kia on 7/30/2020. The following was done on vehicle. 1. Installed 37110 H7A00U 2. Complete Transmission service W/BG Cleaner installed Um013, KBG3020-Cooling system kit, UM040 antifreeze/coolant, 58101 C6A00 Pad kit- Front disc b, Replaced air filter 28113 A9100 Total amount paid $1,019.96. At that time oil was checked off as green. 11/25/2020 four new tires from Costco were put on. TPMS issue came back in May of 2021 when vehicle was parked outside. We live in AZ so the temperatures get hot but when the TPMS light come on it shuts the car down where it could not go into gear until it cooled down. Moving forward to July the TPMS light stayed on and the check engine light came on and vehicle began to sputter. We took it to our mechanic and he diagnosed that we needed a new engine. There was sludge build up, knock sensor codes came up, miss fires on bank 1, and internal engine noise. We had the vehicle towed to our dealer Tempe Kia. They concurred that a new engine would be necessary. Many codes were found P0300, P0306; P0304; P0302; P0018. Had a conversation with Debby 10:00 a.m. for 55 minutes 7/20/21from Kia and was told that due to lack of maintenance on the vehicle that Kia would not cover this engine under warranty. We were told that our oil changes were out of the time frame that Kia specifies in the owners manual that the 2016 Kia Sorento should have an oil change every 7,500 miles. We had oil changes every year from purchase to failure. Some at 8,000 miles to 15,000 miles. There are MANY complaints and cases open for the 2016 Kia Sorento engine failure. We have a 2012 Kia Sorento that the engine failed but a recall was issued for finding metal shavings in the engine. We purchased a 2021 Telluride in June but, moving forward we will not be purchasing anymore Kia vehicles. We are truly disappointed that Kia found a way out of our case and will not warranty our engine.
Mfg Campaign: 11425691
Recall Date: Jul 20, 2021
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
We had issues with the TPMS in 2020. Took it to Tempe Kia on 7/30/2020. The following was done on vehicle. 1. Installed 37110 H7A00U 2. Complete Transmission service W/BG Cleaner installed Um013, KBG3020-Cooling system kit, UM040 antifreeze/coolant, 58101 C6A00 Pad kit- Front disc b, Replaced air filter 28113 A9100 Total amount paid $1,019.96. At that time oil was checked off as green. 11/25/2020 four new tires from Costco were put on. TPMS issue came back in May of 2021 when vehicle was parked outside. We live in AZ so the temperatures get hot but when the TPMS light come on it shuts the car down where it could not go into gear until it cooled down. Moving forward to July the TPMS light stayed on and the check engine light came on and vehicle began to sputter. We took it to our mechanic and he diagnosed that we needed a new engine. There was sludge build up, knock sensor codes came up, miss fires on bank 1, and internal engine noise. We had the vehicle towed to our dealer Tempe Kia. They concurred that a new engine would be necessary. Many codes were found P0300, P0306; P0304; P0302; P0018. Had a conversation with Debby 10:00 a.m. for 55 minutes 7/20/21from Kia and was told that due to lack of maintenance on the vehicle that Kia would not cover this engine under warranty. We were told that our oil changes were out of the time frame that Kia specifies in the owners manual that the 2016 Kia Sorento should have an oil change every 7,500 miles. We had oil changes every year from purchase to failure. Some at 8,000 miles to 15,000 miles. There are MANY complaints and cases open for the 2016 Kia Sorento engine failure. We have a 2012 Kia Sorento that the engine failed but a recall was issued for finding metal shavings in the engine. We purchased a 2021 Telluride in June but, moving forward we will not be purchasing anymore Kia vehicles. We are truly disappointed that Kia found a way out of our case and will not warranty our engine.
Corrective Action:
We had issues with the TPMS in 2020. Took it to Tempe Kia on 7/30/2020. The following was done on vehicle. 1. Installed 37110 H7A00U 2. Complete Transmission service W/BG Cleaner installed Um013, KBG3020-Cooling system kit, UM040 antifreeze/coolant, 58101 C6A00 Pad kit- Front disc b, Replaced air filter 28113 A9100 Total amount paid $1,019.96. At that time oil was checked off as green. 11/25/2020 four new tires from Costco were put on. TPMS issue came back in May of 2021 when vehicle was parked outside. We live in AZ so the temperatures get hot but when the TPMS light come on it shuts the car down where it could not go into gear until it cooled down. Moving forward to July the TPMS light stayed on and the check engine light came on and vehicle began to sputter. We took it to our mechanic and he diagnosed that we needed a new engine. There was sludge build up, knock sensor codes came up, miss fires on bank 1, and internal engine noise. We had the vehicle towed to our dealer Tempe Kia. They concurred that a new engine would be necessary. Many codes were found P0300, P0306; P0304; P0302; P0018. Had a conversation with Debby 10:00 a.m. for 55 minutes 7/20/21from Kia and was told that due to lack of maintenance on the vehicle that Kia would not cover this engine under warranty. We were told that our oil changes were out of the time frame that Kia specifies in the owners manual that the 2016 Kia Sorento should have an oil change every 7,500 miles. We had oil changes every year from purchase to failure. Some at 8,000 miles to 15,000 miles. There are MANY complaints and cases open for the 2016 Kia Sorento engine failure. We have a 2012 Kia Sorento that the engine failed but a recall was issued for finding metal shavings in the engine. We purchased a 2021 Telluride in June but, moving forward we will not be purchasing anymore Kia vehicles. We are truly disappointed that Kia found a way out of our case and will not warranty our engine.
Additional Notes:
We had issues with the TPMS in 2020. Took it to Tempe Kia on 7/30/2020. The following was done on vehicle. 1. Installed 37110 H7A00U 2. Complete Transmission service W/BG Cleaner installed Um013, KBG3020-Cooling system kit, UM040 antifreeze/coolant, 58101 C6A00 Pad kit- Front disc b, Replaced air filter 28113 A9100 Total amount paid $1,019.96. At that time oil was checked off as green. 11/25/2020 four new tires from Costco were put on. TPMS issue came back in May of 2021 when vehicle was parked outside. We live in AZ so the temperatures get hot but when the TPMS light come on it shuts the car down where it could not go into gear until it cooled down. Moving forward to July the TPMS light stayed on and the check engine light came on and vehicle began to sputter. We took it to our mechanic and he diagnosed that we needed a new engine. There was sludge build up, knock sensor codes came up, miss fires on bank 1, and internal engine noise. We had the vehicle towed to our dealer Tempe Kia. They concurred that a new engine would be necessary. Many codes were found P0300, P0306; P0304; P0302; P0018. Had a conversation with Debby 10:00 a.m. for 55 minutes 7/20/21from Kia and was told that due to lack of maintenance on the vehicle that Kia would not cover this engine under warranty. We were told that our oil changes were out of the time frame that Kia specifies in the owners manual that the 2016 Kia Sorento should have an oil change every 7,500 miles. We had oil changes every year from purchase to failure. Some at 8,000 miles to 15,000 miles. There are MANY complaints and cases open for the 2016 Kia Sorento engine failure. We have a 2012 Kia Sorento that the engine failed but a recall was issued for finding metal shavings in the engine. We purchased a 2021 Telluride in June but, moving forward we will not be purchasing anymore Kia vehicles. We are truly disappointed that Kia found a way out of our case and will not warranty our engine.
Mfg Campaign: 11425691
Recall Date: Jul 20, 2021
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My check engine light came on back in 2018 or 19 I have since been going to the Kia dealership with this issue making multiple attempts to resolve. I have had them replace oxygen sensors flushed fuel induction system and other things that they recommended. This did not resolve the issue at one point back in 2019 Kia had my vehicle for over 45 days almost 60 days to return it to me without knowing what the issue is and making recommendations to replace very expensive parts. I have since taken the vehicle back for regular repairs and services. No I have come to the place where my vehicle is in need of an engine as a result of this ongoing issue that seems to be an issue with the same make and model for other individuals. A check engine light fuel issues and now a shot engine
Corrective Action:
My check engine light came on back in 2018 or 19 I have since been going to the Kia dealership with this issue making multiple attempts to resolve. I have had them replace oxygen sensors flushed fuel induction system and other things that they recommended. This did not resolve the issue at one point back in 2019 Kia had my vehicle for over 45 days almost 60 days to return it to me without knowing what the issue is and making recommendations to replace very expensive parts. I have since taken the vehicle back for regular repairs and services. No I have come to the place where my vehicle is in need of an engine as a result of this ongoing issue that seems to be an issue with the same make and model for other individuals. A check engine light fuel issues and now a shot engine
Additional Notes:
My check engine light came on back in 2018 or 19 I have since been going to the Kia dealership with this issue making multiple attempts to resolve. I have had them replace oxygen sensors flushed fuel induction system and other things that they recommended. This did not resolve the issue at one point back in 2019 Kia had my vehicle for over 45 days almost 60 days to return it to me without knowing what the issue is and making recommendations to replace very expensive parts. I have since taken the vehicle back for regular repairs and services. No I have come to the place where my vehicle is in need of an engine as a result of this ongoing issue that seems to be an issue with the same make and model for other individuals. A check engine light fuel issues and now a shot engine
Mfg Campaign: 11425721
Recall Date: Jul 20, 2021
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My check engine light came on back in 2018 or 19 I have since been going to the Kia dealership with this issue making multiple attempts to resolve. I have had them replace oxygen sensors flushed fuel induction system and other things that they recommended. This did not resolve the issue at one point back in 2019 Kia had my vehicle for over 45 days almost 60 days to return it to me without knowing what the issue is and making recommendations to replace very expensive parts. I have since taken the vehicle back for regular repairs and services. No I have come to the place where my vehicle is in need of an engine as a result of this ongoing issue that seems to be an issue with the same make and model for other individuals. A check engine light fuel issues and now a shot engine
Corrective Action:
My check engine light came on back in 2018 or 19 I have since been going to the Kia dealership with this issue making multiple attempts to resolve. I have had them replace oxygen sensors flushed fuel induction system and other things that they recommended. This did not resolve the issue at one point back in 2019 Kia had my vehicle for over 45 days almost 60 days to return it to me without knowing what the issue is and making recommendations to replace very expensive parts. I have since taken the vehicle back for regular repairs and services. No I have come to the place where my vehicle is in need of an engine as a result of this ongoing issue that seems to be an issue with the same make and model for other individuals. A check engine light fuel issues and now a shot engine
Additional Notes:
My check engine light came on back in 2018 or 19 I have since been going to the Kia dealership with this issue making multiple attempts to resolve. I have had them replace oxygen sensors flushed fuel induction system and other things that they recommended. This did not resolve the issue at one point back in 2019 Kia had my vehicle for over 45 days almost 60 days to return it to me without knowing what the issue is and making recommendations to replace very expensive parts. I have since taken the vehicle back for regular repairs and services. No I have come to the place where my vehicle is in need of an engine as a result of this ongoing issue that seems to be an issue with the same make and model for other individuals. A check engine light fuel issues and now a shot engine
Mfg Campaign: 11425721
Recall Date: Jul 20, 2021
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