Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017 Sorento vehicles equipped with 3.3L engines. The engine crankshaft may have been improperly heat treated and may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC153
Recall Date: Sep 21, 2017
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC142
Recall Date: Nov 30, 2016
Consumer Complaints
894 ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While driving the check engine light came on. I could feel the vehicle losing power despite giving it gas & seeing the rpm's rise. While looking at the dash board to see if there any other indicators the check engine light started flashing followed up by the oil light and another light (can't remember what it was). I pulled off the highway and the vehicle was shaking while running before cutting out. It would not restart and I had it towed to the dealership. The dealership attempted to diagnos however all they can tell me is cylinders 1 & 3 will not hold compression, the engine needs to be replaced & despite only having 82K miles it's not covered by Kia. The vehicle has been meticulously maintained at the dealership.
Corrective Action:
While driving the check engine light came on. I could feel the vehicle losing power despite giving it gas & seeing the rpm's rise. While looking at the dash board to see if there any other indicators the check engine light started flashing followed up by the oil light and another light (can't remember what it was). I pulled off the highway and the vehicle was shaking while running before cutting out. It would not restart and I had it towed to the dealership. The dealership attempted to diagnos however all they can tell me is cylinders 1 & 3 will not hold compression, the engine needs to be replaced & despite only having 82K miles it's not covered by Kia. The vehicle has been meticulously maintained at the dealership.
Additional Notes:
While driving the check engine light came on. I could feel the vehicle losing power despite giving it gas & seeing the rpm's rise. While looking at the dash board to see if there any other indicators the check engine light started flashing followed up by the oil light and another light (can't remember what it was). I pulled off the highway and the vehicle was shaking while running before cutting out. It would not restart and I had it towed to the dealership. The dealership attempted to diagnos however all they can tell me is cylinders 1 & 3 will not hold compression, the engine needs to be replaced & despite only having 82K miles it's not covered by Kia. The vehicle has been meticulously maintained at the dealership.
Mfg Campaign: 11638597
Recall Date: Jan 26, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle up to date on oil changes. Driving down interstate and vehicle just stopped without warning. Message to contact a dealer popped up. When diagnostic put on vehicle shows camshaft and crankshaft bad. No oil on dipstick AT ALL. Oil light never came on showing low. Never seen oil in garage so no leaks. Sensors showing misfire were changed along with spark plugs and coil packs. Codes never cleared. Car is not drivable but has been well maintained and up to date on everything. After researching I have seen multiple pages and pages of the same exact complaint on same exact vehicle. There is a recall for certain 2017 kia Sorento 3.3L V6 engines but shows mine is not affected although my vehicle is the exact same as the recall and having exact same issue as the recall. I would like this looked into and a explanation for the engine issue with help on fixing it through Kia. This is a good vehicle never gave ANY issues at all, nor gave any warnings on the issue that caused it to stop running.
Corrective Action:
Vehicle up to date on oil changes. Driving down interstate and vehicle just stopped without warning. Message to contact a dealer popped up. When diagnostic put on vehicle shows camshaft and crankshaft bad. No oil on dipstick AT ALL. Oil light never came on showing low. Never seen oil in garage so no leaks. Sensors showing misfire were changed along with spark plugs and coil packs. Codes never cleared. Car is not drivable but has been well maintained and up to date on everything. After researching I have seen multiple pages and pages of the same exact complaint on same exact vehicle. There is a recall for certain 2017 kia Sorento 3.3L V6 engines but shows mine is not affected although my vehicle is the exact same as the recall and having exact same issue as the recall. I would like this looked into and a explanation for the engine issue with help on fixing it through Kia. This is a good vehicle never gave ANY issues at all, nor gave any warnings on the issue that caused it to stop running.
Additional Notes:
Vehicle up to date on oil changes. Driving down interstate and vehicle just stopped without warning. Message to contact a dealer popped up. When diagnostic put on vehicle shows camshaft and crankshaft bad. No oil on dipstick AT ALL. Oil light never came on showing low. Never seen oil in garage so no leaks. Sensors showing misfire were changed along with spark plugs and coil packs. Codes never cleared. Car is not drivable but has been well maintained and up to date on everything. After researching I have seen multiple pages and pages of the same exact complaint on same exact vehicle. There is a recall for certain 2017 kia Sorento 3.3L V6 engines but shows mine is not affected although my vehicle is the exact same as the recall and having exact same issue as the recall. I would like this looked into and a explanation for the engine issue with help on fixing it through Kia. This is a good vehicle never gave ANY issues at all, nor gave any warnings on the issue that caused it to stop running.
Mfg Campaign: 11635440
Recall Date: Jan 11, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
like many other kia owners I have a Kia Sorrento and after 6700 miles started running into problems with oil consumption. I have Toyota extended warranty because I am second owner and wanted some type of coverage. Kia knows there are problems and giving customers run around plus higher insurance premiums. second time over 5 days my car is being evaluated I have done 3 oil changes since March 2024 I did get engine oil switch fixed did own oil consumption test which Toyota did not except because it was not Toyota or kia dealer that did it. I would sue them on my own or geta new car if i could afford it. I love the car for size and smoothness of ride but they are failing their customers.
Corrective Action:
like many other kia owners I have a Kia Sorrento and after 6700 miles started running into problems with oil consumption. I have Toyota extended warranty because I am second owner and wanted some type of coverage. Kia knows there are problems and giving customers run around plus higher insurance premiums. second time over 5 days my car is being evaluated I have done 3 oil changes since March 2024 I did get engine oil switch fixed did own oil consumption test which Toyota did not except because it was not Toyota or kia dealer that did it. I would sue them on my own or geta new car if i could afford it. I love the car for size and smoothness of ride but they are failing their customers.
Additional Notes:
like many other kia owners I have a Kia Sorrento and after 6700 miles started running into problems with oil consumption. I have Toyota extended warranty because I am second owner and wanted some type of coverage. Kia knows there are problems and giving customers run around plus higher insurance premiums. second time over 5 days my car is being evaluated I have done 3 oil changes since March 2024 I did get engine oil switch fixed did own oil consumption test which Toyota did not except because it was not Toyota or kia dealer that did it. I would sue them on my own or geta new car if i could afford it. I love the car for size and smoothness of ride but they are failing their customers.
Mfg Campaign: 11635223
Recall Date: Jan 10, 2025
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
like many other kia owners I have a Kia Sorrento and after 6700 miles started running into problems with oil consumption. I have Toyota extended warranty because I am second owner and wanted some type of coverage. Kia knows there are problems and giving customers run around plus higher insurance premiums. second time over 5 days my car is being evaluated I have done 3 oil changes since March 2024 I did get engine oil switch fixed did own oil consumption test which Toyota did not except because it was not Toyota or kia dealer that did it. I would sue them on my own or geta new car if i could afford it. I love the car for size and smoothness of ride but they are failing their customers.
Corrective Action:
like many other kia owners I have a Kia Sorrento and after 6700 miles started running into problems with oil consumption. I have Toyota extended warranty because I am second owner and wanted some type of coverage. Kia knows there are problems and giving customers run around plus higher insurance premiums. second time over 5 days my car is being evaluated I have done 3 oil changes since March 2024 I did get engine oil switch fixed did own oil consumption test which Toyota did not except because it was not Toyota or kia dealer that did it. I would sue them on my own or geta new car if i could afford it. I love the car for size and smoothness of ride but they are failing their customers.
Additional Notes:
like many other kia owners I have a Kia Sorrento and after 6700 miles started running into problems with oil consumption. I have Toyota extended warranty because I am second owner and wanted some type of coverage. Kia knows there are problems and giving customers run around plus higher insurance premiums. second time over 5 days my car is being evaluated I have done 3 oil changes since March 2024 I did get engine oil switch fixed did own oil consumption test which Toyota did not except because it was not Toyota or kia dealer that did it. I would sue them on my own or geta new car if i could afford it. I love the car for size and smoothness of ride but they are failing their customers.
Mfg Campaign: 11635223
Recall Date: Jan 10, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The inhibitor switch won’t let me take my car out of park
Corrective Action:
The inhibitor switch won’t let me take my car out of park
Additional Notes:
The inhibitor switch won’t let me take my car out of park
Mfg Campaign: 11634047
Recall Date: Jan 4, 2025
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
Steering is sticky while driving at highway speeds. Starts mild and increases stickiness over time. Has gotten worse over the years.
Corrective Action:
Steering is sticky while driving at highway speeds. Starts mild and increases stickiness over time. Has gotten worse over the years.
Additional Notes:
Steering is sticky while driving at highway speeds. Starts mild and increases stickiness over time. Has gotten worse over the years.
Mfg Campaign: 11632852
Recall Date: Dec 28, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Coolant system not functioning properly replace thermostat and worked a day then back to overheating. Engine overheating with new oil and filter also shakes badly Car does not shut of when ignition is pressed the first time have start the car then shut it off again
Corrective Action:
Coolant system not functioning properly replace thermostat and worked a day then back to overheating. Engine overheating with new oil and filter also shakes badly Car does not shut of when ignition is pressed the first time have start the car then shut it off again
Additional Notes:
Coolant system not functioning properly replace thermostat and worked a day then back to overheating. Engine overheating with new oil and filter also shakes badly Car does not shut of when ignition is pressed the first time have start the car then shut it off again
Mfg Campaign: 11631934
Recall Date: Dec 21, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Coolant system not functioning properly replace thermostat and worked a day then back to overheating. Engine overheating with new oil and filter also shakes badly Car does not shut of when ignition is pressed the first time have start the car then shut it off again
Corrective Action:
Coolant system not functioning properly replace thermostat and worked a day then back to overheating. Engine overheating with new oil and filter also shakes badly Car does not shut of when ignition is pressed the first time have start the car then shut it off again
Additional Notes:
Coolant system not functioning properly replace thermostat and worked a day then back to overheating. Engine overheating with new oil and filter also shakes badly Car does not shut of when ignition is pressed the first time have start the car then shut it off again
Mfg Campaign: 11631934
Recall Date: Dec 21, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Coolant system not functioning properly replace thermostat and worked a day then back to overheating. Engine overheating with new oil and filter also shakes badly Car does not shut of when ignition is pressed the first time have start the car then shut it off again
Corrective Action:
Coolant system not functioning properly replace thermostat and worked a day then back to overheating. Engine overheating with new oil and filter also shakes badly Car does not shut of when ignition is pressed the first time have start the car then shut it off again
Additional Notes:
Coolant system not functioning properly replace thermostat and worked a day then back to overheating. Engine overheating with new oil and filter also shakes badly Car does not shut of when ignition is pressed the first time have start the car then shut it off again
Mfg Campaign: 11631934
Recall Date: Dec 21, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Kia Sorento. The contact stated while driving at approximately 60 MPH, the vehicle stalled and failed to return to normal operation. The check engine warning light was illuminated. The contact researched and was made aware of NHTSA Campaign Number: 17V586000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 104,100.
Corrective Action:
The contact owns a 2017 Kia Sorento. The contact stated while driving at approximately 60 MPH, the vehicle stalled and failed to return to normal operation. The check engine warning light was illuminated. The contact researched and was made aware of NHTSA Campaign Number: 17V586000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 104,100.
Additional Notes:
The contact owns a 2017 Kia Sorento. The contact stated while driving at approximately 60 MPH, the vehicle stalled and failed to return to normal operation. The check engine warning light was illuminated. The contact researched and was made aware of NHTSA Campaign Number: 17V586000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 104,100.
Mfg Campaign: 11631607
Recall Date: Dec 19, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine Oil Burning 2-4 quarts of oil in less 1000 miles.
Corrective Action:
Engine Oil Burning 2-4 quarts of oil in less 1000 miles.
Additional Notes:
Engine Oil Burning 2-4 quarts of oil in less 1000 miles.
Mfg Campaign: 11631459
Recall Date: Dec 18, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I have noticed that there is some il leavking from the car. My independent mechanic was sevivign the vehicle and has informed me that the head gasket has a leak and that this is a common problem with Kia Sorento 3.3 from 2017. I have taken to a kia dealer and they onfromed that there was only a leak from the oil pan which is not possible as i have seen the leak coming from higher up the engine. I have informed Kia USA and they have deferred to the warranty that i purchased. The small print thati was not made aware of was such that buying the vehcile used the manufacturere was only liable for the first 65,000 miles. I purchase an extended warranty and power train and engine were not covered. As such I am lookign at some point to a failing engine or a bill for 3 to 4k. Kia know of this issue and have done nothing to put this right before the issue happens
Corrective Action:
I have noticed that there is some il leavking from the car. My independent mechanic was sevivign the vehicle and has informed me that the head gasket has a leak and that this is a common problem with Kia Sorento 3.3 from 2017. I have taken to a kia dealer and they onfromed that there was only a leak from the oil pan which is not possible as i have seen the leak coming from higher up the engine. I have informed Kia USA and they have deferred to the warranty that i purchased. The small print thati was not made aware of was such that buying the vehcile used the manufacturere was only liable for the first 65,000 miles. I purchase an extended warranty and power train and engine were not covered. As such I am lookign at some point to a failing engine or a bill for 3 to 4k. Kia know of this issue and have done nothing to put this right before the issue happens
Additional Notes:
I have noticed that there is some il leavking from the car. My independent mechanic was sevivign the vehicle and has informed me that the head gasket has a leak and that this is a common problem with Kia Sorento 3.3 from 2017. I have taken to a kia dealer and they onfromed that there was only a leak from the oil pan which is not possible as i have seen the leak coming from higher up the engine. I have informed Kia USA and they have deferred to the warranty that i purchased. The small print thati was not made aware of was such that buying the vehcile used the manufacturere was only liable for the first 65,000 miles. I purchase an extended warranty and power train and engine were not covered. As such I am lookign at some point to a failing engine or a bill for 3 to 4k. Kia know of this issue and have done nothing to put this right before the issue happens
Mfg Campaign: 11629473
Recall Date: Dec 8, 2024
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Shifter isn't releasing from park. They state the Body Control Module (BCM) I been reading on this and it goes out with higher mileage Kia Sorento SUV. This is a safety hazard.
Corrective Action:
Shifter isn't releasing from park. They state the Body Control Module (BCM) I been reading on this and it goes out with higher mileage Kia Sorento SUV. This is a safety hazard.
Additional Notes:
Shifter isn't releasing from park. They state the Body Control Module (BCM) I been reading on this and it goes out with higher mileage Kia Sorento SUV. This is a safety hazard.
Mfg Campaign: 11629539
Recall Date: Dec 8, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Shifter isn't releasing from park. They state the Body Control Module (BCM) I been reading on this and it goes out with higher mileage Kia Sorento SUV. This is a safety hazard.
Corrective Action:
Shifter isn't releasing from park. They state the Body Control Module (BCM) I been reading on this and it goes out with higher mileage Kia Sorento SUV. This is a safety hazard.
Additional Notes:
Shifter isn't releasing from park. They state the Body Control Module (BCM) I been reading on this and it goes out with higher mileage Kia Sorento SUV. This is a safety hazard.
Mfg Campaign: 11629539
Recall Date: Dec 8, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Shifter isn't releasing from park. They state the Body Control Module (BCM) I been reading on this and it goes out with higher mileage Kia Sorento SUV. This is a safety hazard.
Corrective Action:
Shifter isn't releasing from park. They state the Body Control Module (BCM) I been reading on this and it goes out with higher mileage Kia Sorento SUV. This is a safety hazard.
Additional Notes:
Shifter isn't releasing from park. They state the Body Control Module (BCM) I been reading on this and it goes out with higher mileage Kia Sorento SUV. This is a safety hazard.
Mfg Campaign: 11629539
Recall Date: Dec 8, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving down the road and my car shut off. It would not restart at all. I just had my state inspection and a new oil change on November 11. There was no light on the dash at all. They had to tow it to kia where it has been since the 25th.
Corrective Action:
I was driving down the road and my car shut off. It would not restart at all. I just had my state inspection and a new oil change on November 11. There was no light on the dash at all. They had to tow it to kia where it has been since the 25th.
Additional Notes:
I was driving down the road and my car shut off. It would not restart at all. I just had my state inspection and a new oil change on November 11. There was no light on the dash at all. They had to tow it to kia where it has been since the 25th.
Mfg Campaign: 11627961
Recall Date: Nov 29, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I have been having excessive oil burning for months. When I took it to the Kia dealer, this was a known issue. They told me I'd need to continue to regularly top off my oil (way over the recommended amount) or risk my engine blowing. Just over the warranty at 102,114 miles the car seized. The repair shop diagnosed it as a valve/cylinder head issue, but the engine has not been working as it should since long before before the 100,000 warranty mark. It is documented at my Kia service center. My car is useless, not even drivable now. This is a known issue (the burning of oil) and Kia isn't upfront about this issue. While there was a class action lawsuit for other engine issues in this model, there is no accountability for the issues we face. My car is worthless and at only 102k miles. I've taken great care of this vehicle, but it is poorly made. [XXX] lists 339 complaints about the 2017 Sorento's engine, with engine failure being the most significant issue. I feel I was taken advantage of by trusting Kia that this was a solid investment. The cost of repair is $5,000-10,000 depending on if the 5k does the job - it was suggested that the repair doesn't always work without a full engine rebuild. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have been having excessive oil burning for months. When I took it to the Kia dealer, this was a known issue. They told me I'd need to continue to regularly top off my oil (way over the recommended amount) or risk my engine blowing. Just over the warranty at 102,114 miles the car seized. The repair shop diagnosed it as a valve/cylinder head issue, but the engine has not been working as it should since long before before the 100,000 warranty mark. It is documented at my Kia service center. My car is useless, not even drivable now. This is a known issue (the burning of oil) and Kia isn't upfront about this issue. While there was a class action lawsuit for other engine issues in this model, there is no accountability for the issues we face. My car is worthless and at only 102k miles. I've taken great care of this vehicle, but it is poorly made. [XXX] lists 339 complaints about the 2017 Sorento's engine, with engine failure being the most significant issue. I feel I was taken advantage of by trusting Kia that this was a solid investment. The cost of repair is $5,000-10,000 depending on if the 5k does the job - it was suggested that the repair doesn't always work without a full engine rebuild. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have been having excessive oil burning for months. When I took it to the Kia dealer, this was a known issue. They told me I'd need to continue to regularly top off my oil (way over the recommended amount) or risk my engine blowing. Just over the warranty at 102,114 miles the car seized. The repair shop diagnosed it as a valve/cylinder head issue, but the engine has not been working as it should since long before before the 100,000 warranty mark. It is documented at my Kia service center. My car is useless, not even drivable now. This is a known issue (the burning of oil) and Kia isn't upfront about this issue. While there was a class action lawsuit for other engine issues in this model, there is no accountability for the issues we face. My car is worthless and at only 102k miles. I've taken great care of this vehicle, but it is poorly made. [XXX] lists 339 complaints about the 2017 Sorento's engine, with engine failure being the most significant issue. I feel I was taken advantage of by trusting Kia that this was a solid investment. The cost of repair is $5,000-10,000 depending on if the 5k does the job - it was suggested that the repair doesn't always work without a full engine rebuild. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11626045
Recall Date: Nov 18, 2024
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I have been having excessive oil burning for months. When I took it to the Kia dealer, this was a known issue. They told me I'd need to continue to regularly top off my oil (way over the recommended amount) or risk my engine blowing. Just over the warranty at 102,114 miles the car seized. The repair shop diagnosed it as a valve/cylinder head issue, but the engine has not been working as it should since long before before the 100,000 warranty mark. It is documented at my Kia service center. My car is useless, not even drivable now. This is a known issue (the burning of oil) and Kia isn't upfront about this issue. While there was a class action lawsuit for other engine issues in this model, there is no accountability for the issues we face. My car is worthless and at only 102k miles. I've taken great care of this vehicle, but it is poorly made. [XXX] lists 339 complaints about the 2017 Sorento's engine, with engine failure being the most significant issue. I feel I was taken advantage of by trusting Kia that this was a solid investment. The cost of repair is $5,000-10,000 depending on if the 5k does the job - it was suggested that the repair doesn't always work without a full engine rebuild. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have been having excessive oil burning for months. When I took it to the Kia dealer, this was a known issue. They told me I'd need to continue to regularly top off my oil (way over the recommended amount) or risk my engine blowing. Just over the warranty at 102,114 miles the car seized. The repair shop diagnosed it as a valve/cylinder head issue, but the engine has not been working as it should since long before before the 100,000 warranty mark. It is documented at my Kia service center. My car is useless, not even drivable now. This is a known issue (the burning of oil) and Kia isn't upfront about this issue. While there was a class action lawsuit for other engine issues in this model, there is no accountability for the issues we face. My car is worthless and at only 102k miles. I've taken great care of this vehicle, but it is poorly made. [XXX] lists 339 complaints about the 2017 Sorento's engine, with engine failure being the most significant issue. I feel I was taken advantage of by trusting Kia that this was a solid investment. The cost of repair is $5,000-10,000 depending on if the 5k does the job - it was suggested that the repair doesn't always work without a full engine rebuild. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have been having excessive oil burning for months. When I took it to the Kia dealer, this was a known issue. They told me I'd need to continue to regularly top off my oil (way over the recommended amount) or risk my engine blowing. Just over the warranty at 102,114 miles the car seized. The repair shop diagnosed it as a valve/cylinder head issue, but the engine has not been working as it should since long before before the 100,000 warranty mark. It is documented at my Kia service center. My car is useless, not even drivable now. This is a known issue (the burning of oil) and Kia isn't upfront about this issue. While there was a class action lawsuit for other engine issues in this model, there is no accountability for the issues we face. My car is worthless and at only 102k miles. I've taken great care of this vehicle, but it is poorly made. [XXX] lists 339 complaints about the 2017 Sorento's engine, with engine failure being the most significant issue. I feel I was taken advantage of by trusting Kia that this was a solid investment. The cost of repair is $5,000-10,000 depending on if the 5k does the job - it was suggested that the repair doesn't always work without a full engine rebuild. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11626045
Recall Date: Nov 18, 2024
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
When the headlights are on the "auto" setting they will sometimes turn off when driving. Speed or driving conditions do not seem to be a factor. There have also been 2 separate incidents where the headlights are on in the morning. This occurred when Noone had been in the car for hours and the keys were inside my home.
Corrective Action:
When the headlights are on the "auto" setting they will sometimes turn off when driving. Speed or driving conditions do not seem to be a factor. There have also been 2 separate incidents where the headlights are on in the morning. This occurred when Noone had been in the car for hours and the keys were inside my home.
Additional Notes:
When the headlights are on the "auto" setting they will sometimes turn off when driving. Speed or driving conditions do not seem to be a factor. There have also been 2 separate incidents where the headlights are on in the morning. This occurred when Noone had been in the car for hours and the keys were inside my home.
Mfg Campaign: 11624978
Recall Date: Nov 13, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The engine failed at a little over 73,000 miles. The vehicle was towed to the dealership where the warranty company refused to cover the engine. The engine had burned through the oil and that was why the engine failed. There was carbon build up inside the engine, causing it to fail. The oil had just been changed 1000 miles before it failed. There were no warning lamps before the engine failed. Once the engine failed, the check engine light appeared. The oil in the vehicle had been changed routinely and can be verified by the Carfax report. This could've caused a wreck. The manufacturer and warranty company are not taking responsibility for the engine failure.
Corrective Action:
The engine failed at a little over 73,000 miles. The vehicle was towed to the dealership where the warranty company refused to cover the engine. The engine had burned through the oil and that was why the engine failed. There was carbon build up inside the engine, causing it to fail. The oil had just been changed 1000 miles before it failed. There were no warning lamps before the engine failed. Once the engine failed, the check engine light appeared. The oil in the vehicle had been changed routinely and can be verified by the Carfax report. This could've caused a wreck. The manufacturer and warranty company are not taking responsibility for the engine failure.
Additional Notes:
The engine failed at a little over 73,000 miles. The vehicle was towed to the dealership where the warranty company refused to cover the engine. The engine had burned through the oil and that was why the engine failed. There was carbon build up inside the engine, causing it to fail. The oil had just been changed 1000 miles before it failed. There were no warning lamps before the engine failed. Once the engine failed, the check engine light appeared. The oil in the vehicle had been changed routinely and can be verified by the Carfax report. This could've caused a wreck. The manufacturer and warranty company are not taking responsibility for the engine failure.
Mfg Campaign: 11624632
Recall Date: Nov 11, 2024
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Barry Edzant
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury