Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017 Sorento vehicles equipped with 3.3L engines. The engine crankshaft may have been improperly heat treated and may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC153
Recall Date: Sep 21, 2017
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC142
Recall Date: Nov 30, 2016
Consumer Complaints
894 ComplaintsKia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
1) The headlights will turn off while driving when the headlight switch is "automatic." 2) The headlights and taillights will illuminate after leaving and locking the vehicle leading to a completely drained battery.
Corrective Action:
1) The headlights will turn off while driving when the headlight switch is "automatic." 2) The headlights and taillights will illuminate after leaving and locking the vehicle leading to a completely drained battery.
Additional Notes:
1) The headlights will turn off while driving when the headlight switch is "automatic." 2) The headlights and taillights will illuminate after leaving and locking the vehicle leading to a completely drained battery.
Mfg Campaign: 11593520
Recall Date: Jun 10, 2024
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Kia Sorento. The contact stated that the vehicle was consuming an excessive amount of oil. The contact was adding oil after driving two hundred miles. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who performed two engine flushes and an oil change. The contact called the local dealer and was informed about an engine replacement after the engine had seized; however, the vehicle was not diagnosed or repaired. The contact called another local dealer Edwards Kia (3134 S 9th St., Council Bluffs, IA 51501), but the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 7,000.
Corrective Action:
The contact owns a 2017 Kia Sorento. The contact stated that the vehicle was consuming an excessive amount of oil. The contact was adding oil after driving two hundred miles. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who performed two engine flushes and an oil change. The contact called the local dealer and was informed about an engine replacement after the engine had seized; however, the vehicle was not diagnosed or repaired. The contact called another local dealer Edwards Kia (3134 S 9th St., Council Bluffs, IA 51501), but the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 7,000.
Additional Notes:
The contact owns a 2017 Kia Sorento. The contact stated that the vehicle was consuming an excessive amount of oil. The contact was adding oil after driving two hundred miles. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who performed two engine flushes and an oil change. The contact called the local dealer and was informed about an engine replacement after the engine had seized; however, the vehicle was not diagnosed or repaired. The contact called another local dealer Edwards Kia (3134 S 9th St., Council Bluffs, IA 51501), but the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 7,000.
Mfg Campaign: 11593083
Recall Date: Jun 7, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
No oil with no idication and no warning light. Extremely rough idling stalling possible complete engine failure.
Corrective Action:
No oil with no idication and no warning light. Extremely rough idling stalling possible complete engine failure.
Additional Notes:
No oil with no idication and no warning light. Extremely rough idling stalling possible complete engine failure.
Mfg Campaign: 11593149
Recall Date: Jun 7, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I have owned this KIA for 2 years and put 7000 miles on it. It has excessive oil consumption, currently using 1.5qt of oil every 200 miles. I have had 2 engine flushes and switched to Mobil 1 synthetic oil. KIA dealerships as well as KIA CORP have told me they will do nothing until the engine seizes and then it may or may not be repaired. I am the parent of 5 adopted special needs medically fragile children who should this vehicle seize and catch fire would perish in a burning vehicle. The dealership has told me to "drive it like I stole it and let it blow" I tried to trade out of vehicle and the dealerships call it a "COVID CAR" when the could charge excessive prices for used cars. I owe $21k on the vehicle. Owned 2 years and put 7000 miles on it and they will give me $8k for a trade. NOBODY wants it. I rely on transportation to get my medically fragile children safely to doctors and hospitals. I have all service records since I have had the car but no records from previous owner. Please tell me if there is a way you can help me. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have owned this KIA for 2 years and put 7000 miles on it. It has excessive oil consumption, currently using 1.5qt of oil every 200 miles. I have had 2 engine flushes and switched to Mobil 1 synthetic oil. KIA dealerships as well as KIA CORP have told me they will do nothing until the engine seizes and then it may or may not be repaired. I am the parent of 5 adopted special needs medically fragile children who should this vehicle seize and catch fire would perish in a burning vehicle. The dealership has told me to "drive it like I stole it and let it blow" I tried to trade out of vehicle and the dealerships call it a "COVID CAR" when the could charge excessive prices for used cars. I owe $21k on the vehicle. Owned 2 years and put 7000 miles on it and they will give me $8k for a trade. NOBODY wants it. I rely on transportation to get my medically fragile children safely to doctors and hospitals. I have all service records since I have had the car but no records from previous owner. Please tell me if there is a way you can help me. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have owned this KIA for 2 years and put 7000 miles on it. It has excessive oil consumption, currently using 1.5qt of oil every 200 miles. I have had 2 engine flushes and switched to Mobil 1 synthetic oil. KIA dealerships as well as KIA CORP have told me they will do nothing until the engine seizes and then it may or may not be repaired. I am the parent of 5 adopted special needs medically fragile children who should this vehicle seize and catch fire would perish in a burning vehicle. The dealership has told me to "drive it like I stole it and let it blow" I tried to trade out of vehicle and the dealerships call it a "COVID CAR" when the could charge excessive prices for used cars. I owe $21k on the vehicle. Owned 2 years and put 7000 miles on it and they will give me $8k for a trade. NOBODY wants it. I rely on transportation to get my medically fragile children safely to doctors and hospitals. I have all service records since I have had the car but no records from previous owner. Please tell me if there is a way you can help me. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11591998
Recall Date: Jun 2, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine Knocking, all spark plugs cracked, burning excessive oil. Very dangerous for myself, passengers, and all on the road. In Feb 2023 was on NY interstate when vehicle shacked violently and I started losing control. Luckly, I was able to bring the vehicle safely to the side of the road and wait for it to be towed to Kia dealership. This problem was confirmed and reproduced by the Kia Kingston NY dealership. They just said it was the spark plugs and everything was ok. It was inspected by dealership. They said no major engine issues, but the car keeps getting worse. Now it's having an engine failure code of values misfiring. It's nowhere to be safe to drive now. No warning lights when engine knocking happend and lost control of vehicle in Feb 2023. Oil light turned on due to excessive burn just a few days after an oil change. Check engine light turned on for values misfiring.
Corrective Action:
Engine Knocking, all spark plugs cracked, burning excessive oil. Very dangerous for myself, passengers, and all on the road. In Feb 2023 was on NY interstate when vehicle shacked violently and I started losing control. Luckly, I was able to bring the vehicle safely to the side of the road and wait for it to be towed to Kia dealership. This problem was confirmed and reproduced by the Kia Kingston NY dealership. They just said it was the spark plugs and everything was ok. It was inspected by dealership. They said no major engine issues, but the car keeps getting worse. Now it's having an engine failure code of values misfiring. It's nowhere to be safe to drive now. No warning lights when engine knocking happend and lost control of vehicle in Feb 2023. Oil light turned on due to excessive burn just a few days after an oil change. Check engine light turned on for values misfiring.
Additional Notes:
Engine Knocking, all spark plugs cracked, burning excessive oil. Very dangerous for myself, passengers, and all on the road. In Feb 2023 was on NY interstate when vehicle shacked violently and I started losing control. Luckly, I was able to bring the vehicle safely to the side of the road and wait for it to be towed to Kia dealership. This problem was confirmed and reproduced by the Kia Kingston NY dealership. They just said it was the spark plugs and everything was ok. It was inspected by dealership. They said no major engine issues, but the car keeps getting worse. Now it's having an engine failure code of values misfiring. It's nowhere to be safe to drive now. No warning lights when engine knocking happend and lost control of vehicle in Feb 2023. Oil light turned on due to excessive burn just a few days after an oil change. Check engine light turned on for values misfiring.
Mfg Campaign: 11591719
Recall Date: May 31, 2024
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owned a 2017 Kia Sorento. The contact stated that while driving at approximately 20 MPH, another vehicle t-boned into the driver’s side between the front and rear drivers' side doors. The contact mentioned that the other driver failed to stop at the red light which caused the collision. The air bags in the vehicle failed to deploy correctly. The contact sustained knee, back, and shoulder injuries. The contact's wife sustained a concussion and the daughter sustained bruises on the shoulders caused by the seat belt. Medical attention was required. The vehicle was towed and deemed destroyed. A police report was filed. The manufacturer was not notified of the failure. The failure mileage was approximately 94,000.
Corrective Action:
The contact owned a 2017 Kia Sorento. The contact stated that while driving at approximately 20 MPH, another vehicle t-boned into the driver’s side between the front and rear drivers' side doors. The contact mentioned that the other driver failed to stop at the red light which caused the collision. The air bags in the vehicle failed to deploy correctly. The contact sustained knee, back, and shoulder injuries. The contact's wife sustained a concussion and the daughter sustained bruises on the shoulders caused by the seat belt. Medical attention was required. The vehicle was towed and deemed destroyed. A police report was filed. The manufacturer was not notified of the failure. The failure mileage was approximately 94,000.
Additional Notes:
The contact owned a 2017 Kia Sorento. The contact stated that while driving at approximately 20 MPH, another vehicle t-boned into the driver’s side between the front and rear drivers' side doors. The contact mentioned that the other driver failed to stop at the red light which caused the collision. The air bags in the vehicle failed to deploy correctly. The contact sustained knee, back, and shoulder injuries. The contact's wife sustained a concussion and the daughter sustained bruises on the shoulders caused by the seat belt. Medical attention was required. The vehicle was towed and deemed destroyed. A police report was filed. The manufacturer was not notified of the failure. The failure mileage was approximately 94,000.
Mfg Campaign: 11591073
Recall Date: May 28, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Driving down interstate with cruise control at 75 mph. Car suddenly started decelerating, causing a hazard attempting to get to the shoulder.
Corrective Action:
Driving down interstate with cruise control at 75 mph. Car suddenly started decelerating, causing a hazard attempting to get to the shoulder.
Additional Notes:
Driving down interstate with cruise control at 75 mph. Car suddenly started decelerating, causing a hazard attempting to get to the shoulder.
Mfg Campaign: 11591173
Recall Date: May 28, 2024
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2017 Kia Sorento. The contact stated while driving at various speeds, the steering wheel momentarily became stuck while turning or attempting to switch lanes. The vehicle was taken to the local dealer who diagnosed that the steering column was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was 132,000.
Corrective Action:
The contact owns a 2017 Kia Sorento. The contact stated while driving at various speeds, the steering wheel momentarily became stuck while turning or attempting to switch lanes. The vehicle was taken to the local dealer who diagnosed that the steering column was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was 132,000.
Additional Notes:
The contact owns a 2017 Kia Sorento. The contact stated while driving at various speeds, the steering wheel momentarily became stuck while turning or attempting to switch lanes. The vehicle was taken to the local dealer who diagnosed that the steering column was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was 132,000.
Mfg Campaign: 11589057
Recall Date: May 16, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This is a 2017 vehicle, and the paint is peeling off of various areas of the vehicle.
Corrective Action:
This is a 2017 vehicle, and the paint is peeling off of various areas of the vehicle.
Additional Notes:
This is a 2017 vehicle, and the paint is peeling off of various areas of the vehicle.
Mfg Campaign: 11588629
Recall Date: May 14, 2024
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
The steering wheel sticks and has to be forced out of the stuck position. Not a safe situation if it gets worse. If it sticks for good I could be driving into the ditch or into the path of an oncoming car. I hear the steering column has to be replaced. It has been doing his for the last year.
Corrective Action:
The steering wheel sticks and has to be forced out of the stuck position. Not a safe situation if it gets worse. If it sticks for good I could be driving into the ditch or into the path of an oncoming car. I hear the steering column has to be replaced. It has been doing his for the last year.
Additional Notes:
The steering wheel sticks and has to be forced out of the stuck position. Not a safe situation if it gets worse. If it sticks for good I could be driving into the ditch or into the path of an oncoming car. I hear the steering column has to be replaced. It has been doing his for the last year.
Mfg Campaign: 11588404
Recall Date: May 13, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Kia Sorento. The contact stated that while his son was driving 70 MPH, the vehicle stalled, lost motive power, and failed to exceed 40 MPH. Several unknown warning lights were illuminated. The vehicle was towed to the dealer. The vehicle was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2017 Kia Sorento. The contact stated that while his son was driving 70 MPH, the vehicle stalled, lost motive power, and failed to exceed 40 MPH. Several unknown warning lights were illuminated. The vehicle was towed to the dealer. The vehicle was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2017 Kia Sorento. The contact stated that while his son was driving 70 MPH, the vehicle stalled, lost motive power, and failed to exceed 40 MPH. Several unknown warning lights were illuminated. The vehicle was towed to the dealer. The vehicle was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Mfg Campaign: 11586645
Recall Date: May 2, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle has excessive oil usage which made a carbon build up and the engine blew. I was told by my Kia dealer when I first started burning oil that this is a known problem and my engine would eventually blow a piston and not work. Unfortunately this happened. Knowing this was a problem Kia is aware of and not fixing is wrong.
Corrective Action:
Vehicle has excessive oil usage which made a carbon build up and the engine blew. I was told by my Kia dealer when I first started burning oil that this is a known problem and my engine would eventually blow a piston and not work. Unfortunately this happened. Knowing this was a problem Kia is aware of and not fixing is wrong.
Additional Notes:
Vehicle has excessive oil usage which made a carbon build up and the engine blew. I was told by my Kia dealer when I first started burning oil that this is a known problem and my engine would eventually blow a piston and not work. Unfortunately this happened. Knowing this was a problem Kia is aware of and not fixing is wrong.
Mfg Campaign: 11585681
Recall Date: Apr 28, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car has had zero problems. Started hearing a strange noise when accelerating, took to dealership they said engine was burning oil and oil was low (no indicator lights). They determineed the engine was failing and needed to be replaced. They told me this was a common occurrence with the 3.3L v6 associated with my model year. They agreed to replace the engine at their cost after a lengthy back and forth. I serviced the car regularly at Kia. They determined it was no fault of my own. Drove the car home and a few additional times. The engine blew up, smoking with no indicator lights. I had to pull over off the side of the road. It could have been a dangerous situation. It has been over a month and the engine has not been replaced yet due to limited inventory and difficulty obtaining a replacement engine by the dealership. The car was towed to the dealership after the engine blew up and it is still sitting at the dealership.
Corrective Action:
Car has had zero problems. Started hearing a strange noise when accelerating, took to dealership they said engine was burning oil and oil was low (no indicator lights). They determineed the engine was failing and needed to be replaced. They told me this was a common occurrence with the 3.3L v6 associated with my model year. They agreed to replace the engine at their cost after a lengthy back and forth. I serviced the car regularly at Kia. They determined it was no fault of my own. Drove the car home and a few additional times. The engine blew up, smoking with no indicator lights. I had to pull over off the side of the road. It could have been a dangerous situation. It has been over a month and the engine has not been replaced yet due to limited inventory and difficulty obtaining a replacement engine by the dealership. The car was towed to the dealership after the engine blew up and it is still sitting at the dealership.
Additional Notes:
Car has had zero problems. Started hearing a strange noise when accelerating, took to dealership they said engine was burning oil and oil was low (no indicator lights). They determineed the engine was failing and needed to be replaced. They told me this was a common occurrence with the 3.3L v6 associated with my model year. They agreed to replace the engine at their cost after a lengthy back and forth. I serviced the car regularly at Kia. They determined it was no fault of my own. Drove the car home and a few additional times. The engine blew up, smoking with no indicator lights. I had to pull over off the side of the road. It could have been a dangerous situation. It has been over a month and the engine has not been replaced yet due to limited inventory and difficulty obtaining a replacement engine by the dealership. The car was towed to the dealership after the engine blew up and it is still sitting at the dealership.
Mfg Campaign: 11585561
Recall Date: Apr 27, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle drastic stalling problem. It would often stall and dramatically reduce speed. Experienced 3 times driving on highway reduced fro 60mph to 20mph without breaking and engine light come on while vehicle has heavy shaking and consistent stalling. First time I was told it was knock sensor and got it replaced. Second time I was told it was coil and spark plug and had it replaced. Third time same thing as second time I was told coil/oil consumption burning issue and to get it checked at dealer. Dealer said cylinder failed compression test and need new engine. Vehicle only 94550 miles. I have always felt the vehicle stalling and I thought it was normal since I have mentioned to dealer service on occasion if it is normal to require oil change before the recommended oil change date/millage on the dash. The answer I got was it's just an estimate and it's normal. Recently I have been searching online and there are forums with complaint from other 2017 kia Sorento owners of similar issues. There seem to have been class action settlement on 3.5 Lt engine Sorento about consumption issue. My concern is if this is a difect, I dont want to risk driving on a highway and I have sudden reduction in speed without breaking indication for other drivers to react. Fortunately I work at night and it was not much vehicles on the road. Vehicle is currently at the dealer debating warranty coverage and testing for cause. I will upload the repairs and findings when complete. God forbids I get new engine and I deal with the same issue on the wrong time of the day. Dates of occurense June2, Sept. 23 of 2023, and march 29, 2024. In kia dealer shop since 04/05/2024.
Corrective Action:
Vehicle drastic stalling problem. It would often stall and dramatically reduce speed. Experienced 3 times driving on highway reduced fro 60mph to 20mph without breaking and engine light come on while vehicle has heavy shaking and consistent stalling. First time I was told it was knock sensor and got it replaced. Second time I was told it was coil and spark plug and had it replaced. Third time same thing as second time I was told coil/oil consumption burning issue and to get it checked at dealer. Dealer said cylinder failed compression test and need new engine. Vehicle only 94550 miles. I have always felt the vehicle stalling and I thought it was normal since I have mentioned to dealer service on occasion if it is normal to require oil change before the recommended oil change date/millage on the dash. The answer I got was it's just an estimate and it's normal. Recently I have been searching online and there are forums with complaint from other 2017 kia Sorento owners of similar issues. There seem to have been class action settlement on 3.5 Lt engine Sorento about consumption issue. My concern is if this is a difect, I dont want to risk driving on a highway and I have sudden reduction in speed without breaking indication for other drivers to react. Fortunately I work at night and it was not much vehicles on the road. Vehicle is currently at the dealer debating warranty coverage and testing for cause. I will upload the repairs and findings when complete. God forbids I get new engine and I deal with the same issue on the wrong time of the day. Dates of occurense June2, Sept. 23 of 2023, and march 29, 2024. In kia dealer shop since 04/05/2024.
Additional Notes:
Vehicle drastic stalling problem. It would often stall and dramatically reduce speed. Experienced 3 times driving on highway reduced fro 60mph to 20mph without breaking and engine light come on while vehicle has heavy shaking and consistent stalling. First time I was told it was knock sensor and got it replaced. Second time I was told it was coil and spark plug and had it replaced. Third time same thing as second time I was told coil/oil consumption burning issue and to get it checked at dealer. Dealer said cylinder failed compression test and need new engine. Vehicle only 94550 miles. I have always felt the vehicle stalling and I thought it was normal since I have mentioned to dealer service on occasion if it is normal to require oil change before the recommended oil change date/millage on the dash. The answer I got was it's just an estimate and it's normal. Recently I have been searching online and there are forums with complaint from other 2017 kia Sorento owners of similar issues. There seem to have been class action settlement on 3.5 Lt engine Sorento about consumption issue. My concern is if this is a difect, I dont want to risk driving on a highway and I have sudden reduction in speed without breaking indication for other drivers to react. Fortunately I work at night and it was not much vehicles on the road. Vehicle is currently at the dealer debating warranty coverage and testing for cause. I will upload the repairs and findings when complete. God forbids I get new engine and I deal with the same issue on the wrong time of the day. Dates of occurense June2, Sept. 23 of 2023, and march 29, 2024. In kia dealer shop since 04/05/2024.
Mfg Campaign: 11583520
Recall Date: Apr 17, 2024
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle drastic stalling problem. It would often stall and dramatically reduce speed. Experienced 3 times driving on highway reduced fro 60mph to 20mph without breaking and engine light come on while vehicle has heavy shaking and consistent stalling. First time I was told it was knock sensor and got it replaced. Second time I was told it was coil and spark plug and had it replaced. Third time same thing as second time I was told coil/oil consumption burning issue and to get it checked at dealer. Dealer said cylinder failed compression test and need new engine. Vehicle only 94550 miles. I have always felt the vehicle stalling and I thought it was normal since I have mentioned to dealer service on occasion if it is normal to require oil change before the recommended oil change date/millage on the dash. The answer I got was it's just an estimate and it's normal. Recently I have been searching online and there are forums with complaint from other 2017 kia Sorento owners of similar issues. There seem to have been class action settlement on 3.5 Lt engine Sorento about consumption issue. My concern is if this is a difect, I dont want to risk driving on a highway and I have sudden reduction in speed without breaking indication for other drivers to react. Fortunately I work at night and it was not much vehicles on the road. Vehicle is currently at the dealer debating warranty coverage and testing for cause. I will upload the repairs and findings when complete. God forbids I get new engine and I deal with the same issue on the wrong time of the day. Dates of occurense June2, Sept. 23 of 2023, and march 29, 2024. In kia dealer shop since 04/05/2024.
Corrective Action:
Vehicle drastic stalling problem. It would often stall and dramatically reduce speed. Experienced 3 times driving on highway reduced fro 60mph to 20mph without breaking and engine light come on while vehicle has heavy shaking and consistent stalling. First time I was told it was knock sensor and got it replaced. Second time I was told it was coil and spark plug and had it replaced. Third time same thing as second time I was told coil/oil consumption burning issue and to get it checked at dealer. Dealer said cylinder failed compression test and need new engine. Vehicle only 94550 miles. I have always felt the vehicle stalling and I thought it was normal since I have mentioned to dealer service on occasion if it is normal to require oil change before the recommended oil change date/millage on the dash. The answer I got was it's just an estimate and it's normal. Recently I have been searching online and there are forums with complaint from other 2017 kia Sorento owners of similar issues. There seem to have been class action settlement on 3.5 Lt engine Sorento about consumption issue. My concern is if this is a difect, I dont want to risk driving on a highway and I have sudden reduction in speed without breaking indication for other drivers to react. Fortunately I work at night and it was not much vehicles on the road. Vehicle is currently at the dealer debating warranty coverage and testing for cause. I will upload the repairs and findings when complete. God forbids I get new engine and I deal with the same issue on the wrong time of the day. Dates of occurense June2, Sept. 23 of 2023, and march 29, 2024. In kia dealer shop since 04/05/2024.
Additional Notes:
Vehicle drastic stalling problem. It would often stall and dramatically reduce speed. Experienced 3 times driving on highway reduced fro 60mph to 20mph without breaking and engine light come on while vehicle has heavy shaking and consistent stalling. First time I was told it was knock sensor and got it replaced. Second time I was told it was coil and spark plug and had it replaced. Third time same thing as second time I was told coil/oil consumption burning issue and to get it checked at dealer. Dealer said cylinder failed compression test and need new engine. Vehicle only 94550 miles. I have always felt the vehicle stalling and I thought it was normal since I have mentioned to dealer service on occasion if it is normal to require oil change before the recommended oil change date/millage on the dash. The answer I got was it's just an estimate and it's normal. Recently I have been searching online and there are forums with complaint from other 2017 kia Sorento owners of similar issues. There seem to have been class action settlement on 3.5 Lt engine Sorento about consumption issue. My concern is if this is a difect, I dont want to risk driving on a highway and I have sudden reduction in speed without breaking indication for other drivers to react. Fortunately I work at night and it was not much vehicles on the road. Vehicle is currently at the dealer debating warranty coverage and testing for cause. I will upload the repairs and findings when complete. God forbids I get new engine and I deal with the same issue on the wrong time of the day. Dates of occurense June2, Sept. 23 of 2023, and march 29, 2024. In kia dealer shop since 04/05/2024.
Mfg Campaign: 11583520
Recall Date: Apr 17, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle drastic stalling problem. It would often stall and dramatically reduce speed. Experienced 3 times driving on highway reduced fro 60mph to 20mph without breaking and engine light come on while vehicle has heavy shaking and consistent stalling. First time I was told it was knock sensor and got it replaced. Second time I was told it was coil and spark plug and had it replaced. Third time same thing as second time I was told coil/oil consumption burning issue and to get it checked at dealer. Dealer said cylinder failed compression test and need new engine. Vehicle only 94550 miles. I have always felt the vehicle stalling and I thought it was normal since I have mentioned to dealer service on occasion if it is normal to require oil change before the recommended oil change date/millage on the dash. The answer I got was it's just an estimate and it's normal. Recently I have been searching online and there are forums with complaint from other 2017 kia Sorento owners of similar issues. There seem to have been class action settlement on 3.5 Lt engine Sorento about consumption issue. My concern is if this is a difect, I dont want to risk driving on a highway and I have sudden reduction in speed without breaking indication for other drivers to react. Fortunately I work at night and it was not much vehicles on the road. Vehicle is currently at the dealer debating warranty coverage and testing for cause. I will upload the repairs and findings when complete. God forbids I get new engine and I deal with the same issue on the wrong time of the day. Dates of occurense June2, Sept. 23 of 2023, and march 29, 2024. In kia dealer shop since 04/05/2024.
Corrective Action:
Vehicle drastic stalling problem. It would often stall and dramatically reduce speed. Experienced 3 times driving on highway reduced fro 60mph to 20mph without breaking and engine light come on while vehicle has heavy shaking and consistent stalling. First time I was told it was knock sensor and got it replaced. Second time I was told it was coil and spark plug and had it replaced. Third time same thing as second time I was told coil/oil consumption burning issue and to get it checked at dealer. Dealer said cylinder failed compression test and need new engine. Vehicle only 94550 miles. I have always felt the vehicle stalling and I thought it was normal since I have mentioned to dealer service on occasion if it is normal to require oil change before the recommended oil change date/millage on the dash. The answer I got was it's just an estimate and it's normal. Recently I have been searching online and there are forums with complaint from other 2017 kia Sorento owners of similar issues. There seem to have been class action settlement on 3.5 Lt engine Sorento about consumption issue. My concern is if this is a difect, I dont want to risk driving on a highway and I have sudden reduction in speed without breaking indication for other drivers to react. Fortunately I work at night and it was not much vehicles on the road. Vehicle is currently at the dealer debating warranty coverage and testing for cause. I will upload the repairs and findings when complete. God forbids I get new engine and I deal with the same issue on the wrong time of the day. Dates of occurense June2, Sept. 23 of 2023, and march 29, 2024. In kia dealer shop since 04/05/2024.
Additional Notes:
Vehicle drastic stalling problem. It would often stall and dramatically reduce speed. Experienced 3 times driving on highway reduced fro 60mph to 20mph without breaking and engine light come on while vehicle has heavy shaking and consistent stalling. First time I was told it was knock sensor and got it replaced. Second time I was told it was coil and spark plug and had it replaced. Third time same thing as second time I was told coil/oil consumption burning issue and to get it checked at dealer. Dealer said cylinder failed compression test and need new engine. Vehicle only 94550 miles. I have always felt the vehicle stalling and I thought it was normal since I have mentioned to dealer service on occasion if it is normal to require oil change before the recommended oil change date/millage on the dash. The answer I got was it's just an estimate and it's normal. Recently I have been searching online and there are forums with complaint from other 2017 kia Sorento owners of similar issues. There seem to have been class action settlement on 3.5 Lt engine Sorento about consumption issue. My concern is if this is a difect, I dont want to risk driving on a highway and I have sudden reduction in speed without breaking indication for other drivers to react. Fortunately I work at night and it was not much vehicles on the road. Vehicle is currently at the dealer debating warranty coverage and testing for cause. I will upload the repairs and findings when complete. God forbids I get new engine and I deal with the same issue on the wrong time of the day. Dates of occurense June2, Sept. 23 of 2023, and march 29, 2024. In kia dealer shop since 04/05/2024.
Mfg Campaign: 11583520
Recall Date: Apr 17, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While driving my 2017 Kia Sorento, my car suddenly started making very loud clanging noises out of nowhere. The car then completely shut down in the middle of the highway. Thankfully, I was able to coast off to the side of the road. I tried to restart the car, but it would not start. After having the car towed to my mechanic, he informed me that there was absolutely NO OIL in the car. It was completely empty. No warning lights ever came on to tell me there was an issue. I maintain my car with oil changes regularly. I have all documentation to prove it. There is absolutely no reason for there to have been no oil in the car. As a result, my engine is now destroyed. My mechanic told me it needed a new engine, and after having it towed again at my own expense to a KIA dealer, they told me the same thing. They informed me that my car doesn't fall under any warranties and I would need to pay for a new engine. My car only has 119,000 miles on it, and it isn't even paid off yet! I am the only owner of this car and take good care of it. When I contacted KIA customer service, they were of absolutely no help and they also told me I was financially responsible for a new engine. After doing research, I have found that 2017 Kia Sorento owners have reported the same exact issue of no oil being in the car, with no warning lights coming on, to the NHTSA. And their engines were also destroyed as a result. There is an extended warranty on the Oil safety switch for my vehicle. I brought that up to Kia, and they told me they could replace the switch, but not the engine. I told them that the engine is destroyed because the car lost all of its oil with no warning. Being that this is a known problem with Kia engines, and many complaints have been filed, the NHTSA needs to investigate this and hold KIA responsible for replacing people's engines!
Corrective Action:
While driving my 2017 Kia Sorento, my car suddenly started making very loud clanging noises out of nowhere. The car then completely shut down in the middle of the highway. Thankfully, I was able to coast off to the side of the road. I tried to restart the car, but it would not start. After having the car towed to my mechanic, he informed me that there was absolutely NO OIL in the car. It was completely empty. No warning lights ever came on to tell me there was an issue. I maintain my car with oil changes regularly. I have all documentation to prove it. There is absolutely no reason for there to have been no oil in the car. As a result, my engine is now destroyed. My mechanic told me it needed a new engine, and after having it towed again at my own expense to a KIA dealer, they told me the same thing. They informed me that my car doesn't fall under any warranties and I would need to pay for a new engine. My car only has 119,000 miles on it, and it isn't even paid off yet! I am the only owner of this car and take good care of it. When I contacted KIA customer service, they were of absolutely no help and they also told me I was financially responsible for a new engine. After doing research, I have found that 2017 Kia Sorento owners have reported the same exact issue of no oil being in the car, with no warning lights coming on, to the NHTSA. And their engines were also destroyed as a result. There is an extended warranty on the Oil safety switch for my vehicle. I brought that up to Kia, and they told me they could replace the switch, but not the engine. I told them that the engine is destroyed because the car lost all of its oil with no warning. Being that this is a known problem with Kia engines, and many complaints have been filed, the NHTSA needs to investigate this and hold KIA responsible for replacing people's engines!
Additional Notes:
While driving my 2017 Kia Sorento, my car suddenly started making very loud clanging noises out of nowhere. The car then completely shut down in the middle of the highway. Thankfully, I was able to coast off to the side of the road. I tried to restart the car, but it would not start. After having the car towed to my mechanic, he informed me that there was absolutely NO OIL in the car. It was completely empty. No warning lights ever came on to tell me there was an issue. I maintain my car with oil changes regularly. I have all documentation to prove it. There is absolutely no reason for there to have been no oil in the car. As a result, my engine is now destroyed. My mechanic told me it needed a new engine, and after having it towed again at my own expense to a KIA dealer, they told me the same thing. They informed me that my car doesn't fall under any warranties and I would need to pay for a new engine. My car only has 119,000 miles on it, and it isn't even paid off yet! I am the only owner of this car and take good care of it. When I contacted KIA customer service, they were of absolutely no help and they also told me I was financially responsible for a new engine. After doing research, I have found that 2017 Kia Sorento owners have reported the same exact issue of no oil being in the car, with no warning lights coming on, to the NHTSA. And their engines were also destroyed as a result. There is an extended warranty on the Oil safety switch for my vehicle. I brought that up to Kia, and they told me they could replace the switch, but not the engine. I told them that the engine is destroyed because the car lost all of its oil with no warning. Being that this is a known problem with Kia engines, and many complaints have been filed, the NHTSA needs to investigate this and hold KIA responsible for replacing people's engines!
Mfg Campaign: 11582581
Recall Date: Apr 12, 2024
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
Steering wheel has a sticky feeling, especially on the highway traveling at faster speeds. The wheel gets stuck in certain positions and then over exerts when you turn the wheel back. Overall, the steering wheel feels unstable.
Corrective Action:
Steering wheel has a sticky feeling, especially on the highway traveling at faster speeds. The wheel gets stuck in certain positions and then over exerts when you turn the wheel back. Overall, the steering wheel feels unstable.
Additional Notes:
Steering wheel has a sticky feeling, especially on the highway traveling at faster speeds. The wheel gets stuck in certain positions and then over exerts when you turn the wheel back. Overall, the steering wheel feels unstable.
Mfg Campaign: 11582434
Recall Date: Apr 11, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed with his family inside the vehicle, the battery light and check engine warning light illuminated. The contact stated the vehicle stalled and failed to restart. The vehicle was towed to the local dealer where it was diagnosed as engine failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 68,000. The VIN was not available.
Corrective Action:
The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed with his family inside the vehicle, the battery light and check engine warning light illuminated. The contact stated the vehicle stalled and failed to restart. The vehicle was towed to the local dealer where it was diagnosed as engine failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 68,000. The VIN was not available.
Additional Notes:
The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed with his family inside the vehicle, the battery light and check engine warning light illuminated. The contact stated the vehicle stalled and failed to restart. The vehicle was towed to the local dealer where it was diagnosed as engine failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 68,000. The VIN was not available.
Mfg Campaign: 11582164
Recall Date: Apr 10, 2024
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
Werner KIA sold pre-owned vehicle with driver side seatbelt defect, very loose. It was acknowledged by dealer, on paperwork, stated they repaired/replaced it, only to see it was NOT repaired/replaced due to cost. To date, seatbelt still loose, may not work in crash situation. Werner KIA 2755 W. Tennessee St. Tall, FL.
Corrective Action:
Werner KIA sold pre-owned vehicle with driver side seatbelt defect, very loose. It was acknowledged by dealer, on paperwork, stated they repaired/replaced it, only to see it was NOT repaired/replaced due to cost. To date, seatbelt still loose, may not work in crash situation. Werner KIA 2755 W. Tennessee St. Tall, FL.
Additional Notes:
Werner KIA sold pre-owned vehicle with driver side seatbelt defect, very loose. It was acknowledged by dealer, on paperwork, stated they repaired/replaced it, only to see it was NOT repaired/replaced due to cost. To date, seatbelt still loose, may not work in crash situation. Werner KIA 2755 W. Tennessee St. Tall, FL.
Mfg Campaign: 11582222
Recall Date: Apr 10, 2024
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