Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2019 Sorento vehicles. Due to a manufacturing error, water may leak into the rearview camera, which can cause the rearview camera image not to appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC282
Recall Date: Sep 15, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Consumer Complaints
494 ComplaintsKia America, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? Infotainment center and back up camera failure as well as multiple other system failures that have been ongoing since 2020 after water damage when ac drain hose backed up. Kia has been contacted multiple times since April 2021 regarding this issue after it caused an accident while backing up in April 2021. Kia did not inspect the vehicle until March 2022 due to failure to arrange appropriate appointments and transportation. How was your safety or the safety of others put at risk? The ongoing failures are a safety issue because they make it impossible to safely drive and not be distracted. The screen failures when backing up make it unsafe regarding backover protection and the sensors also fail for back up and blind spot. Has the problem been reproduced or confirmed by a dealer or independent service center? Unknown. The manufacturer has been provided with multiple videos of the issue and has had the vehicle for over 100 days total. Kia states they have the right to manufacture vehicles with features and that they should not be relied upon for safety, under oath and recorded. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Manufacturer has had access to the vehicle. They are not sharing what occured when they had it. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Failure is not consistent or anticipated. It does occur more often when it has rained.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? Infotainment center and back up camera failure as well as multiple other system failures that have been ongoing since 2020 after water damage when ac drain hose backed up. Kia has been contacted multiple times since April 2021 regarding this issue after it caused an accident while backing up in April 2021. Kia did not inspect the vehicle until March 2022 due to failure to arrange appropriate appointments and transportation. How was your safety or the safety of others put at risk? The ongoing failures are a safety issue because they make it impossible to safely drive and not be distracted. The screen failures when backing up make it unsafe regarding backover protection and the sensors also fail for back up and blind spot. Has the problem been reproduced or confirmed by a dealer or independent service center? Unknown. The manufacturer has been provided with multiple videos of the issue and has had the vehicle for over 100 days total. Kia states they have the right to manufacture vehicles with features and that they should not be relied upon for safety, under oath and recorded. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Manufacturer has had access to the vehicle. They are not sharing what occured when they had it. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Failure is not consistent or anticipated. It does occur more often when it has rained.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? Infotainment center and back up camera failure as well as multiple other system failures that have been ongoing since 2020 after water damage when ac drain hose backed up. Kia has been contacted multiple times since April 2021 regarding this issue after it caused an accident while backing up in April 2021. Kia did not inspect the vehicle until March 2022 due to failure to arrange appropriate appointments and transportation. How was your safety or the safety of others put at risk? The ongoing failures are a safety issue because they make it impossible to safely drive and not be distracted. The screen failures when backing up make it unsafe regarding backover protection and the sensors also fail for back up and blind spot. Has the problem been reproduced or confirmed by a dealer or independent service center? Unknown. The manufacturer has been provided with multiple videos of the issue and has had the vehicle for over 100 days total. Kia states they have the right to manufacture vehicles with features and that they should not be relied upon for safety, under oath and recorded. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Manufacturer has had access to the vehicle. They are not sharing what occured when they had it. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Failure is not consistent or anticipated. It does occur more often when it has rained.
Mfg Campaign: 11551510
Recall Date: Oct 24, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving from Los Angeles to Concord, CA when my car stalled on the highway. The last few miles I was driving a red oil light came on, which I found unusual since I wasn't due for another oil change for about 1000 more miles. I get my car towed to the nearest auto shop and they said the drain plug for my oil had fallen off and the tow truck bed was covered in oil as well as the entire backside of my vehicle. And now my engine is done for.
Corrective Action:
I was driving from Los Angeles to Concord, CA when my car stalled on the highway. The last few miles I was driving a red oil light came on, which I found unusual since I wasn't due for another oil change for about 1000 more miles. I get my car towed to the nearest auto shop and they said the drain plug for my oil had fallen off and the tow truck bed was covered in oil as well as the entire backside of my vehicle. And now my engine is done for.
Additional Notes:
I was driving from Los Angeles to Concord, CA when my car stalled on the highway. The last few miles I was driving a red oil light came on, which I found unusual since I wasn't due for another oil change for about 1000 more miles. I get my car towed to the nearest auto shop and they said the drain plug for my oil had fallen off and the tow truck bed was covered in oil as well as the entire backside of my vehicle. And now my engine is done for.
Mfg Campaign: 11550306
Recall Date: Oct 16, 2023
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
My wife was driving and this is what she had happen—I was at the atm, put my car in park. I was to short to reach the atm so I cracked the door open just enough to reach out to the atm to do what I needed to do, when the car jumped out of park into somehow it rolling forward.I then fell out of the car head first, smashing my knee and arm in the ground, then getting run over by the Kia. I was also smashed between the cement pulled the curb and door when it smashed shut My arm leg foot ankle all got run over. I then had to somehow manage to get up and run after the moving car open the door jump into the living car to hit the break to stop the car from causing an accident on a busy road. I then came home.the pain over took my body and I needed up so my husband pulled me up and took my kids to my in-laws house to have them watch the kids so I could be checked out. I then knew I needed help as the adrenaline wore off it was bad, we called an ambulance to come get me and take me to the hospital.
Corrective Action:
My wife was driving and this is what she had happen—I was at the atm, put my car in park. I was to short to reach the atm so I cracked the door open just enough to reach out to the atm to do what I needed to do, when the car jumped out of park into somehow it rolling forward.I then fell out of the car head first, smashing my knee and arm in the ground, then getting run over by the Kia. I was also smashed between the cement pulled the curb and door when it smashed shut My arm leg foot ankle all got run over. I then had to somehow manage to get up and run after the moving car open the door jump into the living car to hit the break to stop the car from causing an accident on a busy road. I then came home.the pain over took my body and I needed up so my husband pulled me up and took my kids to my in-laws house to have them watch the kids so I could be checked out. I then knew I needed help as the adrenaline wore off it was bad, we called an ambulance to come get me and take me to the hospital.
Additional Notes:
My wife was driving and this is what she had happen—I was at the atm, put my car in park. I was to short to reach the atm so I cracked the door open just enough to reach out to the atm to do what I needed to do, when the car jumped out of park into somehow it rolling forward.I then fell out of the car head first, smashing my knee and arm in the ground, then getting run over by the Kia. I was also smashed between the cement pulled the curb and door when it smashed shut My arm leg foot ankle all got run over. I then had to somehow manage to get up and run after the moving car open the door jump into the living car to hit the break to stop the car from causing an accident on a busy road. I then came home.the pain over took my body and I needed up so my husband pulled me up and took my kids to my in-laws house to have them watch the kids so I could be checked out. I then knew I needed help as the adrenaline wore off it was bad, we called an ambulance to come get me and take me to the hospital.
Mfg Campaign: 11550023
Recall Date: Oct 15, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My wife was driving and this is what she had happen—I was at the atm, put my car in park. I was to short to reach the atm so I cracked the door open just enough to reach out to the atm to do what I needed to do, when the car jumped out of park into somehow it rolling forward.I then fell out of the car head first, smashing my knee and arm in the ground, then getting run over by the Kia. I was also smashed between the cement pulled the curb and door when it smashed shut My arm leg foot ankle all got run over. I then had to somehow manage to get up and run after the moving car open the door jump into the living car to hit the break to stop the car from causing an accident on a busy road. I then came home.the pain over took my body and I needed up so my husband pulled me up and took my kids to my in-laws house to have them watch the kids so I could be checked out. I then knew I needed help as the adrenaline wore off it was bad, we called an ambulance to come get me and take me to the hospital.
Corrective Action:
My wife was driving and this is what she had happen—I was at the atm, put my car in park. I was to short to reach the atm so I cracked the door open just enough to reach out to the atm to do what I needed to do, when the car jumped out of park into somehow it rolling forward.I then fell out of the car head first, smashing my knee and arm in the ground, then getting run over by the Kia. I was also smashed between the cement pulled the curb and door when it smashed shut My arm leg foot ankle all got run over. I then had to somehow manage to get up and run after the moving car open the door jump into the living car to hit the break to stop the car from causing an accident on a busy road. I then came home.the pain over took my body and I needed up so my husband pulled me up and took my kids to my in-laws house to have them watch the kids so I could be checked out. I then knew I needed help as the adrenaline wore off it was bad, we called an ambulance to come get me and take me to the hospital.
Additional Notes:
My wife was driving and this is what she had happen—I was at the atm, put my car in park. I was to short to reach the atm so I cracked the door open just enough to reach out to the atm to do what I needed to do, when the car jumped out of park into somehow it rolling forward.I then fell out of the car head first, smashing my knee and arm in the ground, then getting run over by the Kia. I was also smashed between the cement pulled the curb and door when it smashed shut My arm leg foot ankle all got run over. I then had to somehow manage to get up and run after the moving car open the door jump into the living car to hit the break to stop the car from causing an accident on a busy road. I then came home.the pain over took my body and I needed up so my husband pulled me up and took my kids to my in-laws house to have them watch the kids so I could be checked out. I then knew I needed help as the adrenaline wore off it was bad, we called an ambulance to come get me and take me to the hospital.
Mfg Campaign: 11550023
Recall Date: Oct 15, 2023
Kia America, Inc.
Defect Description:
STRUCTURE:INTERIOR PANELS:DASHBOARD
Potential Consequences:
The contact owns a 2019 Kia Sorento. The contact stated that while driving at an unknown speed, the vehicle began shaking and a burning odor emanated from the 12V accessory outlet. The contact stated that the instrument and meter did not illuminate. The vehicle was taken to a dealer where it was diagnosed that the radio needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 65,000.
Corrective Action:
The contact owns a 2019 Kia Sorento. The contact stated that while driving at an unknown speed, the vehicle began shaking and a burning odor emanated from the 12V accessory outlet. The contact stated that the instrument and meter did not illuminate. The vehicle was taken to a dealer where it was diagnosed that the radio needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 65,000.
Additional Notes:
The contact owns a 2019 Kia Sorento. The contact stated that while driving at an unknown speed, the vehicle began shaking and a burning odor emanated from the 12V accessory outlet. The contact stated that the instrument and meter did not illuminate. The vehicle was taken to a dealer where it was diagnosed that the radio needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 65,000.
Mfg Campaign: 11549561
Recall Date: Oct 12, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Oil plug fell out
Corrective Action:
Oil plug fell out
Additional Notes:
Oil plug fell out
Mfg Campaign: 11549138
Recall Date: Oct 10, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Unknown- Paint is peeling excessively. Coming off and sheets.
Corrective Action:
Unknown- Paint is peeling excessively. Coming off and sheets.
Additional Notes:
Unknown- Paint is peeling excessively. Coming off and sheets.
Mfg Campaign: 11548266
Recall Date: Oct 4, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
UNKNOWN, HEARD A POP WHEN STARTING THE VEHICLE, GOT OUT TO LOOK UNDER THE HOOD, AND FOUND SMOKE AND THEN FIRE COMING FROM UNDER THE HOOD. FIRE REPORT WAS FILED AND INSURANCE CLAIM WAS MADE. INSURANCE COMPANY DEEMED IT A TOTAL LOSS.
Corrective Action:
UNKNOWN, HEARD A POP WHEN STARTING THE VEHICLE, GOT OUT TO LOOK UNDER THE HOOD, AND FOUND SMOKE AND THEN FIRE COMING FROM UNDER THE HOOD. FIRE REPORT WAS FILED AND INSURANCE CLAIM WAS MADE. INSURANCE COMPANY DEEMED IT A TOTAL LOSS.
Additional Notes:
UNKNOWN, HEARD A POP WHEN STARTING THE VEHICLE, GOT OUT TO LOOK UNDER THE HOOD, AND FOUND SMOKE AND THEN FIRE COMING FROM UNDER THE HOOD. FIRE REPORT WAS FILED AND INSURANCE CLAIM WAS MADE. INSURANCE COMPANY DEEMED IT A TOTAL LOSS.
Mfg Campaign: 11547460
Recall Date: Sep 30, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
UNKNOWN, HEARD A POP WHEN STARTING THE VEHICLE, GOT OUT TO LOOK UNDER THE HOOD, AND FOUND SMOKE AND THEN FIRE COMING FROM UNDER THE HOOD. FIRE REPORT WAS FILED AND INSURANCE CLAIM WAS MADE. INSURANCE COMPANY DEEMED IT A TOTAL LOSS.
Corrective Action:
UNKNOWN, HEARD A POP WHEN STARTING THE VEHICLE, GOT OUT TO LOOK UNDER THE HOOD, AND FOUND SMOKE AND THEN FIRE COMING FROM UNDER THE HOOD. FIRE REPORT WAS FILED AND INSURANCE CLAIM WAS MADE. INSURANCE COMPANY DEEMED IT A TOTAL LOSS.
Additional Notes:
UNKNOWN, HEARD A POP WHEN STARTING THE VEHICLE, GOT OUT TO LOOK UNDER THE HOOD, AND FOUND SMOKE AND THEN FIRE COMING FROM UNDER THE HOOD. FIRE REPORT WAS FILED AND INSURANCE CLAIM WAS MADE. INSURANCE COMPANY DEEMED IT A TOTAL LOSS.
Mfg Campaign: 11547460
Recall Date: Sep 30, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
UNKNOWN, HEARD A POP WHEN STARTING THE VEHICLE, GOT OUT TO LOOK UNDER THE HOOD, AND FOUND SMOKE AND THEN FIRE COMING FROM UNDER THE HOOD. FIRE REPORT WAS FILED AND INSURANCE CLAIM WAS MADE. INSURANCE COMPANY DEEMED IT A TOTAL LOSS.
Corrective Action:
UNKNOWN, HEARD A POP WHEN STARTING THE VEHICLE, GOT OUT TO LOOK UNDER THE HOOD, AND FOUND SMOKE AND THEN FIRE COMING FROM UNDER THE HOOD. FIRE REPORT WAS FILED AND INSURANCE CLAIM WAS MADE. INSURANCE COMPANY DEEMED IT A TOTAL LOSS.
Additional Notes:
UNKNOWN, HEARD A POP WHEN STARTING THE VEHICLE, GOT OUT TO LOOK UNDER THE HOOD, AND FOUND SMOKE AND THEN FIRE COMING FROM UNDER THE HOOD. FIRE REPORT WAS FILED AND INSURANCE CLAIM WAS MADE. INSURANCE COMPANY DEEMED IT A TOTAL LOSS.
Mfg Campaign: 11547460
Recall Date: Sep 30, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine Trouble: 1. Throttle Actuator Control (past issue, not sure if problem still exists). 2. Combustion Issue: (past and present) engine consuming excessive amounts of oil. Needing additional oil between oils changes. Dealer claimed ‘Combustion Cleaning’ was performed April/May 2023 and issue was resolved. I have had to add oil twice since then. Oil Lamp indicator would signaled, or engine would sound loud and over worked. I would then check the oil and add oil as needed. 3. Driving Mode: The vehicle can on be driven in ‘Comfort’ mode. If I drive in ‘Sport’, specifically, the car will start to malfunction and stall. When driving in any of the other modes the engine will become sluggish and eventually malfunction and stall. All of these problems occurred this year, 2023. I have service documents from the dealership. My cell phone is old and doesn’t take clear photos so I can’t upload them. I can provide the documents later if requested. Please contact me by email as I am in the process of moving.
Corrective Action:
Engine Trouble: 1. Throttle Actuator Control (past issue, not sure if problem still exists). 2. Combustion Issue: (past and present) engine consuming excessive amounts of oil. Needing additional oil between oils changes. Dealer claimed ‘Combustion Cleaning’ was performed April/May 2023 and issue was resolved. I have had to add oil twice since then. Oil Lamp indicator would signaled, or engine would sound loud and over worked. I would then check the oil and add oil as needed. 3. Driving Mode: The vehicle can on be driven in ‘Comfort’ mode. If I drive in ‘Sport’, specifically, the car will start to malfunction and stall. When driving in any of the other modes the engine will become sluggish and eventually malfunction and stall. All of these problems occurred this year, 2023. I have service documents from the dealership. My cell phone is old and doesn’t take clear photos so I can’t upload them. I can provide the documents later if requested. Please contact me by email as I am in the process of moving.
Additional Notes:
Engine Trouble: 1. Throttle Actuator Control (past issue, not sure if problem still exists). 2. Combustion Issue: (past and present) engine consuming excessive amounts of oil. Needing additional oil between oils changes. Dealer claimed ‘Combustion Cleaning’ was performed April/May 2023 and issue was resolved. I have had to add oil twice since then. Oil Lamp indicator would signaled, or engine would sound loud and over worked. I would then check the oil and add oil as needed. 3. Driving Mode: The vehicle can on be driven in ‘Comfort’ mode. If I drive in ‘Sport’, specifically, the car will start to malfunction and stall. When driving in any of the other modes the engine will become sluggish and eventually malfunction and stall. All of these problems occurred this year, 2023. I have service documents from the dealership. My cell phone is old and doesn’t take clear photos so I can’t upload them. I can provide the documents later if requested. Please contact me by email as I am in the process of moving.
Mfg Campaign: 11547510
Recall Date: Sep 30, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Engine Trouble: 1. Throttle Actuator Control (past issue, not sure if problem still exists). 2. Combustion Issue: (past and present) engine consuming excessive amounts of oil. Needing additional oil between oils changes. Dealer claimed ‘Combustion Cleaning’ was performed April/May 2023 and issue was resolved. I have had to add oil twice since then. Oil Lamp indicator would signaled, or engine would sound loud and over worked. I would then check the oil and add oil as needed. 3. Driving Mode: The vehicle can on be driven in ‘Comfort’ mode. If I drive in ‘Sport’, specifically, the car will start to malfunction and stall. When driving in any of the other modes the engine will become sluggish and eventually malfunction and stall. All of these problems occurred this year, 2023. I have service documents from the dealership. My cell phone is old and doesn’t take clear photos so I can’t upload them. I can provide the documents later if requested. Please contact me by email as I am in the process of moving.
Corrective Action:
Engine Trouble: 1. Throttle Actuator Control (past issue, not sure if problem still exists). 2. Combustion Issue: (past and present) engine consuming excessive amounts of oil. Needing additional oil between oils changes. Dealer claimed ‘Combustion Cleaning’ was performed April/May 2023 and issue was resolved. I have had to add oil twice since then. Oil Lamp indicator would signaled, or engine would sound loud and over worked. I would then check the oil and add oil as needed. 3. Driving Mode: The vehicle can on be driven in ‘Comfort’ mode. If I drive in ‘Sport’, specifically, the car will start to malfunction and stall. When driving in any of the other modes the engine will become sluggish and eventually malfunction and stall. All of these problems occurred this year, 2023. I have service documents from the dealership. My cell phone is old and doesn’t take clear photos so I can’t upload them. I can provide the documents later if requested. Please contact me by email as I am in the process of moving.
Additional Notes:
Engine Trouble: 1. Throttle Actuator Control (past issue, not sure if problem still exists). 2. Combustion Issue: (past and present) engine consuming excessive amounts of oil. Needing additional oil between oils changes. Dealer claimed ‘Combustion Cleaning’ was performed April/May 2023 and issue was resolved. I have had to add oil twice since then. Oil Lamp indicator would signaled, or engine would sound loud and over worked. I would then check the oil and add oil as needed. 3. Driving Mode: The vehicle can on be driven in ‘Comfort’ mode. If I drive in ‘Sport’, specifically, the car will start to malfunction and stall. When driving in any of the other modes the engine will become sluggish and eventually malfunction and stall. All of these problems occurred this year, 2023. I have service documents from the dealership. My cell phone is old and doesn’t take clear photos so I can’t upload them. I can provide the documents later if requested. Please contact me by email as I am in the process of moving.
Mfg Campaign: 11547510
Recall Date: Sep 30, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Paint is chipping and peeling off, we notified Kia and they did an estimate and told us it was out of warranty. We took the vehicle to another body shop who told us that they were seeing many of these Kia's with the same issue. They told us that it is due to UV rays penetrating the paint and causing the primer to get chalky, which causes the paint to delaminate chip and peel. Their estimate was 6566.86, due to having to take the vehicle apart, sand down the vehicle reprime and paint. This estimate was from Stingray Chevrolet in Plant City, Florida
Corrective Action:
Paint is chipping and peeling off, we notified Kia and they did an estimate and told us it was out of warranty. We took the vehicle to another body shop who told us that they were seeing many of these Kia's with the same issue. They told us that it is due to UV rays penetrating the paint and causing the primer to get chalky, which causes the paint to delaminate chip and peel. Their estimate was 6566.86, due to having to take the vehicle apart, sand down the vehicle reprime and paint. This estimate was from Stingray Chevrolet in Plant City, Florida
Additional Notes:
Paint is chipping and peeling off, we notified Kia and they did an estimate and told us it was out of warranty. We took the vehicle to another body shop who told us that they were seeing many of these Kia's with the same issue. They told us that it is due to UV rays penetrating the paint and causing the primer to get chalky, which causes the paint to delaminate chip and peel. Their estimate was 6566.86, due to having to take the vehicle apart, sand down the vehicle reprime and paint. This estimate was from Stingray Chevrolet in Plant City, Florida
Mfg Campaign: 11544796
Recall Date: Sep 15, 2023
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
After a particular strong rainstorm I found 4 areas on the driver hood right above the headlight and 6 spots above the windshield that were cracked, bubbled and pealed off all the way down to the metal frame. The areas on the hood remain small. They bubble and chip off a little at a time. The areas above the windshield is completely stripped 75% across the top and 4-6 inches deep. The paint continues to sheer off in large chunks all the way down to the metal. I purchased my Sorento in January 2019 brand new. Color is pearl white.
Corrective Action:
After a particular strong rainstorm I found 4 areas on the driver hood right above the headlight and 6 spots above the windshield that were cracked, bubbled and pealed off all the way down to the metal frame. The areas on the hood remain small. They bubble and chip off a little at a time. The areas above the windshield is completely stripped 75% across the top and 4-6 inches deep. The paint continues to sheer off in large chunks all the way down to the metal. I purchased my Sorento in January 2019 brand new. Color is pearl white.
Additional Notes:
After a particular strong rainstorm I found 4 areas on the driver hood right above the headlight and 6 spots above the windshield that were cracked, bubbled and pealed off all the way down to the metal frame. The areas on the hood remain small. They bubble and chip off a little at a time. The areas above the windshield is completely stripped 75% across the top and 4-6 inches deep. The paint continues to sheer off in large chunks all the way down to the metal. I purchased my Sorento in January 2019 brand new. Color is pearl white.
Mfg Campaign: 11544353
Recall Date: Sep 13, 2023
Kia America, Inc.
Defect Description:
TRAILER HITCHES
Potential Consequences:
The contact owns a 2019 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that the part for the recall repair was not yet available. The contact stated that the manufacturer was made aware of the issue. The contact was informed that parts were not yet available. The contact had not experienced a failure. VIN tool showed no open recall.
Corrective Action:
The contact owns a 2019 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that the part for the recall repair was not yet available. The contact stated that the manufacturer was made aware of the issue. The contact was informed that parts were not yet available. The contact had not experienced a failure. VIN tool showed no open recall.
Additional Notes:
The contact owns a 2019 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that the part for the recall repair was not yet available. The contact stated that the manufacturer was made aware of the issue. The contact was informed that parts were not yet available. The contact had not experienced a failure. VIN tool showed no open recall.
Mfg Campaign: 11540132
Recall Date: Aug 22, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Kia has a known excessive oil consumption issue. This issue has caused my car to suddenly stall while driving which is a huge a safety concern for myself, my passengars and other drivers on the road. If the oil is being sucked into the intake, it will eventually cause engine failure. The Engine Defect is life-threatening and dangerous. As a result of latent design, manufacturing, material, and/or workmanship defects, the Affected Vehicles are prone to excessive oil consumption and/or the restriction of oil flow through the connecting rod bearings as well as to other vital areas of the Engine, causing the Affected Vehicles to experience sudden vehicle stalling, catastrophic engine failure, and/or non-collision engine fires during operation.
Corrective Action:
Kia has a known excessive oil consumption issue. This issue has caused my car to suddenly stall while driving which is a huge a safety concern for myself, my passengars and other drivers on the road. If the oil is being sucked into the intake, it will eventually cause engine failure. The Engine Defect is life-threatening and dangerous. As a result of latent design, manufacturing, material, and/or workmanship defects, the Affected Vehicles are prone to excessive oil consumption and/or the restriction of oil flow through the connecting rod bearings as well as to other vital areas of the Engine, causing the Affected Vehicles to experience sudden vehicle stalling, catastrophic engine failure, and/or non-collision engine fires during operation.
Additional Notes:
Kia has a known excessive oil consumption issue. This issue has caused my car to suddenly stall while driving which is a huge a safety concern for myself, my passengars and other drivers on the road. If the oil is being sucked into the intake, it will eventually cause engine failure. The Engine Defect is life-threatening and dangerous. As a result of latent design, manufacturing, material, and/or workmanship defects, the Affected Vehicles are prone to excessive oil consumption and/or the restriction of oil flow through the connecting rod bearings as well as to other vital areas of the Engine, causing the Affected Vehicles to experience sudden vehicle stalling, catastrophic engine failure, and/or non-collision engine fires during operation.
Mfg Campaign: 11539282
Recall Date: Aug 18, 2023
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Kia America sent me a letter on June 30, 2023, which alerted owners of 2018-2019 Kia vehicles of a possible low-pressure fuel pump leak and explaining a warranty extension. I am distressed and disgruntled, frankly, by this strategy to wait until there is a fuel leak before repairing the problem. My wife and I are in our 70s and travel in the car often on overnight and even two-month trips. We now have to worry that we’ll start to smell fumes while far away from home. This is unacceptable. Why is Kia waiting until owners experience problems before fixing it? I asked our Kia dealer how much it would cost me out of pocket to get the fuel pump replaced now before we are stranded on the road. The dealer would not give an estimate. In addition, I wrote to Kia America and their Customer Care Center about this problem and after a month they have not responded. Finally, I called the Care Center hotline and waited for an hour and finally someone answered, but the connection was lost or the person hung up on me before I could even explain the problem.
Corrective Action:
Kia America sent me a letter on June 30, 2023, which alerted owners of 2018-2019 Kia vehicles of a possible low-pressure fuel pump leak and explaining a warranty extension. I am distressed and disgruntled, frankly, by this strategy to wait until there is a fuel leak before repairing the problem. My wife and I are in our 70s and travel in the car often on overnight and even two-month trips. We now have to worry that we’ll start to smell fumes while far away from home. This is unacceptable. Why is Kia waiting until owners experience problems before fixing it? I asked our Kia dealer how much it would cost me out of pocket to get the fuel pump replaced now before we are stranded on the road. The dealer would not give an estimate. In addition, I wrote to Kia America and their Customer Care Center about this problem and after a month they have not responded. Finally, I called the Care Center hotline and waited for an hour and finally someone answered, but the connection was lost or the person hung up on me before I could even explain the problem.
Additional Notes:
Kia America sent me a letter on June 30, 2023, which alerted owners of 2018-2019 Kia vehicles of a possible low-pressure fuel pump leak and explaining a warranty extension. I am distressed and disgruntled, frankly, by this strategy to wait until there is a fuel leak before repairing the problem. My wife and I are in our 70s and travel in the car often on overnight and even two-month trips. We now have to worry that we’ll start to smell fumes while far away from home. This is unacceptable. Why is Kia waiting until owners experience problems before fixing it? I asked our Kia dealer how much it would cost me out of pocket to get the fuel pump replaced now before we are stranded on the road. The dealer would not give an estimate. In addition, I wrote to Kia America and their Customer Care Center about this problem and after a month they have not responded. Finally, I called the Care Center hotline and waited for an hour and finally someone answered, but the connection was lost or the person hung up on me before I could even explain the problem.
Mfg Campaign: 11537692
Recall Date: Aug 10, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On a Sunday morning, approximately 168 miles away from my hometown of Fresno,Ca I was on a family road trip to Pismo, Ca when without warning I began to hear a loud knocking noise coming from the Sorento engine.Since the check engine light was not illuminating, I opened the hood of the Sorento to inspect for any obvious signs of what is causing this sound such as any loose part or oil lose. Nothing was apparent loose and full measured at full. I attempted to check the local area for a mechanic to assist but none were open due to the weekend. The vehicle was left parked at this time. Approximately 7 hours later, I attempted to drive the Sorento home when It started to loose power and began to shake while operating it on a heavy trafficked highway CA-101. I had to quickly exit the highway and park the Sorento on the side of the road. Due to the hour of the day, I left the Sorento on the side of the road in front of a GMC dealership in Paso Robles, Ca and received a ride back home to Fresno,Ca. The following morning with the local businesses open, I returned back to Paso Robles and had the Sorento towed to the local Paso Robles Kia by utilizing my roadside assistance towing through my insurance company, GEICO. After about a hour of being at Paso Robles Kia, I received a call from a rep stating that I would need a new engine because it is damaged. I then arranged a $400 tow from Paso Robles, CA to Coalinga, CA where I work to have the car more accessible for me to access during a repair and I could obtain a second opinion on the repair. They too informed me that I would require a new engine. I called Kia and discussed this issue with them due to this issue being a common occurrence, a partially with the 2019 Kia Sorento Model where a Class action suit was initiated. Kia informed me since my VIN was not part of the suit they would not cover the cost. I would like to note that this issued directly reflects the issues reported in the class action suit against Kia.
Corrective Action:
On a Sunday morning, approximately 168 miles away from my hometown of Fresno,Ca I was on a family road trip to Pismo, Ca when without warning I began to hear a loud knocking noise coming from the Sorento engine.Since the check engine light was not illuminating, I opened the hood of the Sorento to inspect for any obvious signs of what is causing this sound such as any loose part or oil lose. Nothing was apparent loose and full measured at full. I attempted to check the local area for a mechanic to assist but none were open due to the weekend. The vehicle was left parked at this time. Approximately 7 hours later, I attempted to drive the Sorento home when It started to loose power and began to shake while operating it on a heavy trafficked highway CA-101. I had to quickly exit the highway and park the Sorento on the side of the road. Due to the hour of the day, I left the Sorento on the side of the road in front of a GMC dealership in Paso Robles, Ca and received a ride back home to Fresno,Ca. The following morning with the local businesses open, I returned back to Paso Robles and had the Sorento towed to the local Paso Robles Kia by utilizing my roadside assistance towing through my insurance company, GEICO. After about a hour of being at Paso Robles Kia, I received a call from a rep stating that I would need a new engine because it is damaged. I then arranged a $400 tow from Paso Robles, CA to Coalinga, CA where I work to have the car more accessible for me to access during a repair and I could obtain a second opinion on the repair. They too informed me that I would require a new engine. I called Kia and discussed this issue with them due to this issue being a common occurrence, a partially with the 2019 Kia Sorento Model where a Class action suit was initiated. Kia informed me since my VIN was not part of the suit they would not cover the cost. I would like to note that this issued directly reflects the issues reported in the class action suit against Kia.
Additional Notes:
On a Sunday morning, approximately 168 miles away from my hometown of Fresno,Ca I was on a family road trip to Pismo, Ca when without warning I began to hear a loud knocking noise coming from the Sorento engine.Since the check engine light was not illuminating, I opened the hood of the Sorento to inspect for any obvious signs of what is causing this sound such as any loose part or oil lose. Nothing was apparent loose and full measured at full. I attempted to check the local area for a mechanic to assist but none were open due to the weekend. The vehicle was left parked at this time. Approximately 7 hours later, I attempted to drive the Sorento home when It started to loose power and began to shake while operating it on a heavy trafficked highway CA-101. I had to quickly exit the highway and park the Sorento on the side of the road. Due to the hour of the day, I left the Sorento on the side of the road in front of a GMC dealership in Paso Robles, Ca and received a ride back home to Fresno,Ca. The following morning with the local businesses open, I returned back to Paso Robles and had the Sorento towed to the local Paso Robles Kia by utilizing my roadside assistance towing through my insurance company, GEICO. After about a hour of being at Paso Robles Kia, I received a call from a rep stating that I would need a new engine because it is damaged. I then arranged a $400 tow from Paso Robles, CA to Coalinga, CA where I work to have the car more accessible for me to access during a repair and I could obtain a second opinion on the repair. They too informed me that I would require a new engine. I called Kia and discussed this issue with them due to this issue being a common occurrence, a partially with the 2019 Kia Sorento Model where a Class action suit was initiated. Kia informed me since my VIN was not part of the suit they would not cover the cost. I would like to note that this issued directly reflects the issues reported in the class action suit against Kia.
Mfg Campaign: 11535492
Recall Date: Jul 31, 2023
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owned a 2019 Kia Sorento. The contact stated that while driving approximately 55 MPH the vehicle crashed head on into a second vehicle. During the crash the vehicle was destroyed but the air bags did not deploy. The contact sustained multiple rib fractures, lower back, and right knee injuries and was transported to the hospital. The driver of the second vehicle had also sustained unknown injuries and was also transported to the hospital. The cause of the failure was not determined. A police report was taken at the scene and the vehicle was towed away. The manufacturer and local dealer were not notified of the incident. The failure mileage was 60,000.
Corrective Action:
The contact owned a 2019 Kia Sorento. The contact stated that while driving approximately 55 MPH the vehicle crashed head on into a second vehicle. During the crash the vehicle was destroyed but the air bags did not deploy. The contact sustained multiple rib fractures, lower back, and right knee injuries and was transported to the hospital. The driver of the second vehicle had also sustained unknown injuries and was also transported to the hospital. The cause of the failure was not determined. A police report was taken at the scene and the vehicle was towed away. The manufacturer and local dealer were not notified of the incident. The failure mileage was 60,000.
Additional Notes:
The contact owned a 2019 Kia Sorento. The contact stated that while driving approximately 55 MPH the vehicle crashed head on into a second vehicle. During the crash the vehicle was destroyed but the air bags did not deploy. The contact sustained multiple rib fractures, lower back, and right knee injuries and was transported to the hospital. The driver of the second vehicle had also sustained unknown injuries and was also transported to the hospital. The cause of the failure was not determined. A police report was taken at the scene and the vehicle was towed away. The manufacturer and local dealer were not notified of the incident. The failure mileage was 60,000.
Mfg Campaign: 11534967
Recall Date: Jul 28, 2023
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Letter date 6/30/2023= Low pressure fuel pump leak . this should be a recall to fix the problem this saftey problem. Not a extension of the warranty
Corrective Action:
Letter date 6/30/2023= Low pressure fuel pump leak . this should be a recall to fix the problem this saftey problem. Not a extension of the warranty
Additional Notes:
Letter date 6/30/2023= Low pressure fuel pump leak . this should be a recall to fix the problem this saftey problem. Not a extension of the warranty
Mfg Campaign: 11531994
Recall Date: Jul 13, 2023
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