Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2019 Sorento vehicles. Due to a manufacturing error, water may leak into the rearview camera, which can cause the rearview camera image not to appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC282
Recall Date: Sep 15, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Consumer Complaints
494 ComplaintsKia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
infotainment center glitching Attemped to resolve with KIA but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure.
Corrective Action:
infotainment center glitching Attemped to resolve with KIA but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure.
Additional Notes:
infotainment center glitching Attemped to resolve with KIA but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure.
Mfg Campaign: 11601018
Recall Date: Jul 10, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
infotainment center glitching Attemped to resolve with KIA but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure.
Corrective Action:
infotainment center glitching Attemped to resolve with KIA but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure.
Additional Notes:
infotainment center glitching Attemped to resolve with KIA but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure.
Mfg Campaign: 11601018
Recall Date: Jul 10, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
infotainment center glitching Attemped to resolve with KIA but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure.
Corrective Action:
infotainment center glitching Attemped to resolve with KIA but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure.
Additional Notes:
infotainment center glitching Attemped to resolve with KIA but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. There is no warning before failure.
Mfg Campaign: 11601018
Recall Date: Jul 10, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Infotainment/back up camera failure when reversing and while driving today. Kia corporate has been aware of issue since April 2021 and has yet to resolve to attempt to fully diagnose. Dealership claimed they checked "every" wiring harness for water exposure due to ongoing water issues from dash. Kia claimed they would work with me during our BBB arbitration and have had zero contact since. Car was manufacturered weeks before current back up camera recall on other 2019 sorentos. Camera in car shows no work was done. Car sat on Dealership lot on 2 different occasions for 27 days in 2022 and then over 87 days. Per Kia "they can't throw parts at it" This has caused an accident and is concerning regarding backing up with children. "Safety features" do not actually work for safety purposes. Kia states they are not meant for safety during recorded arbitration
Corrective Action:
Infotainment/back up camera failure when reversing and while driving today. Kia corporate has been aware of issue since April 2021 and has yet to resolve to attempt to fully diagnose. Dealership claimed they checked "every" wiring harness for water exposure due to ongoing water issues from dash. Kia claimed they would work with me during our BBB arbitration and have had zero contact since. Car was manufacturered weeks before current back up camera recall on other 2019 sorentos. Camera in car shows no work was done. Car sat on Dealership lot on 2 different occasions for 27 days in 2022 and then over 87 days. Per Kia "they can't throw parts at it" This has caused an accident and is concerning regarding backing up with children. "Safety features" do not actually work for safety purposes. Kia states they are not meant for safety during recorded arbitration
Additional Notes:
Infotainment/back up camera failure when reversing and while driving today. Kia corporate has been aware of issue since April 2021 and has yet to resolve to attempt to fully diagnose. Dealership claimed they checked "every" wiring harness for water exposure due to ongoing water issues from dash. Kia claimed they would work with me during our BBB arbitration and have had zero contact since. Car was manufacturered weeks before current back up camera recall on other 2019 sorentos. Camera in car shows no work was done. Car sat on Dealership lot on 2 different occasions for 27 days in 2022 and then over 87 days. Per Kia "they can't throw parts at it" This has caused an accident and is concerning regarding backing up with children. "Safety features" do not actually work for safety purposes. Kia states they are not meant for safety during recorded arbitration
Mfg Campaign: 11600104
Recall Date: Jul 8, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Infotainment/back up camera failure when reversing and while driving today. Kia corporate has been aware of issue since April 2021 and has yet to resolve to attempt to fully diagnose. Dealership claimed they checked "every" wiring harness for water exposure due to ongoing water issues from dash. Kia claimed they would work with me during our BBB arbitration and have had zero contact since. Car was manufacturered weeks before current back up camera recall on other 2019 sorentos. Camera in car shows no work was done. Car sat on Dealership lot on 2 different occasions for 27 days in 2022 and then over 87 days. Per Kia "they can't throw parts at it" This has caused an accident and is concerning regarding backing up with children. "Safety features" do not actually work for safety purposes. Kia states they are not meant for safety during recorded arbitration
Corrective Action:
Infotainment/back up camera failure when reversing and while driving today. Kia corporate has been aware of issue since April 2021 and has yet to resolve to attempt to fully diagnose. Dealership claimed they checked "every" wiring harness for water exposure due to ongoing water issues from dash. Kia claimed they would work with me during our BBB arbitration and have had zero contact since. Car was manufacturered weeks before current back up camera recall on other 2019 sorentos. Camera in car shows no work was done. Car sat on Dealership lot on 2 different occasions for 27 days in 2022 and then over 87 days. Per Kia "they can't throw parts at it" This has caused an accident and is concerning regarding backing up with children. "Safety features" do not actually work for safety purposes. Kia states they are not meant for safety during recorded arbitration
Additional Notes:
Infotainment/back up camera failure when reversing and while driving today. Kia corporate has been aware of issue since April 2021 and has yet to resolve to attempt to fully diagnose. Dealership claimed they checked "every" wiring harness for water exposure due to ongoing water issues from dash. Kia claimed they would work with me during our BBB arbitration and have had zero contact since. Car was manufacturered weeks before current back up camera recall on other 2019 sorentos. Camera in car shows no work was done. Car sat on Dealership lot on 2 different occasions for 27 days in 2022 and then over 87 days. Per Kia "they can't throw parts at it" This has caused an accident and is concerning regarding backing up with children. "Safety features" do not actually work for safety purposes. Kia states they are not meant for safety during recorded arbitration
Mfg Campaign: 11600104
Recall Date: Jul 8, 2024
Kia America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Infotainment/back up camera failure when reversing and while driving today. Kia corporate has been aware of issue since April 2021 and has yet to resolve to attempt to fully diagnose. Dealership claimed they checked "every" wiring harness for water exposure due to ongoing water issues from dash. Kia claimed they would work with me during our BBB arbitration and have had zero contact since. Car was manufacturered weeks before current back up camera recall on other 2019 sorentos. Camera in car shows no work was done. Car sat on Dealership lot on 2 different occasions for 27 days in 2022 and then over 87 days. Per Kia "they can't throw parts at it" This has caused an accident and is concerning regarding backing up with children. "Safety features" do not actually work for safety purposes. Kia states they are not meant for safety during recorded arbitration
Corrective Action:
Infotainment/back up camera failure when reversing and while driving today. Kia corporate has been aware of issue since April 2021 and has yet to resolve to attempt to fully diagnose. Dealership claimed they checked "every" wiring harness for water exposure due to ongoing water issues from dash. Kia claimed they would work with me during our BBB arbitration and have had zero contact since. Car was manufacturered weeks before current back up camera recall on other 2019 sorentos. Camera in car shows no work was done. Car sat on Dealership lot on 2 different occasions for 27 days in 2022 and then over 87 days. Per Kia "they can't throw parts at it" This has caused an accident and is concerning regarding backing up with children. "Safety features" do not actually work for safety purposes. Kia states they are not meant for safety during recorded arbitration
Additional Notes:
Infotainment/back up camera failure when reversing and while driving today. Kia corporate has been aware of issue since April 2021 and has yet to resolve to attempt to fully diagnose. Dealership claimed they checked "every" wiring harness for water exposure due to ongoing water issues from dash. Kia claimed they would work with me during our BBB arbitration and have had zero contact since. Car was manufacturered weeks before current back up camera recall on other 2019 sorentos. Camera in car shows no work was done. Car sat on Dealership lot on 2 different occasions for 27 days in 2022 and then over 87 days. Per Kia "they can't throw parts at it" This has caused an accident and is concerning regarding backing up with children. "Safety features" do not actually work for safety purposes. Kia states they are not meant for safety during recorded arbitration
Mfg Campaign: 11600104
Recall Date: Jul 8, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Infotainment center no longer has option for date/time. Option is grayed out. Dealership had vehicle for 89 days and returned it not fixed after claiming they resolved everything.
Corrective Action:
Infotainment center no longer has option for date/time. Option is grayed out. Dealership had vehicle for 89 days and returned it not fixed after claiming they resolved everything.
Additional Notes:
Infotainment center no longer has option for date/time. Option is grayed out. Dealership had vehicle for 89 days and returned it not fixed after claiming they resolved everything.
Mfg Campaign: 11600105
Recall Date: Jul 8, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Infotainment center no longer has option for date/time. Option is grayed out. Dealership had vehicle for 89 days and returned it not fixed after claiming they resolved everything.
Corrective Action:
Infotainment center no longer has option for date/time. Option is grayed out. Dealership had vehicle for 89 days and returned it not fixed after claiming they resolved everything.
Additional Notes:
Infotainment center no longer has option for date/time. Option is grayed out. Dealership had vehicle for 89 days and returned it not fixed after claiming they resolved everything.
Mfg Campaign: 11600105
Recall Date: Jul 8, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
UNKNOWN Excessive oil burning, Engine stalling, car shaking loss of power, misfiring,
Corrective Action:
UNKNOWN Excessive oil burning, Engine stalling, car shaking loss of power, misfiring,
Additional Notes:
UNKNOWN Excessive oil burning, Engine stalling, car shaking loss of power, misfiring,
Mfg Campaign: 11600285
Recall Date: Jul 8, 2024
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
Steering wheel "sticks" at higher speeds, making it difficult to make fine adjustments. When steering un-sticks, it then overcompensates and you end up zig-zagging down the highway. It is very uncomfortable and it feels unsafe.
Corrective Action:
Steering wheel "sticks" at higher speeds, making it difficult to make fine adjustments. When steering un-sticks, it then overcompensates and you end up zig-zagging down the highway. It is very uncomfortable and it feels unsafe.
Additional Notes:
Steering wheel "sticks" at higher speeds, making it difficult to make fine adjustments. When steering un-sticks, it then overcompensates and you end up zig-zagging down the highway. It is very uncomfortable and it feels unsafe.
Mfg Campaign: 11599878
Recall Date: Jul 7, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Infotainment center failure that hat been ongoing since 2019 and Kia will not address
Corrective Action:
Infotainment center failure that hat been ongoing since 2019 and Kia will not address
Additional Notes:
Infotainment center failure that hat been ongoing since 2019 and Kia will not address
Mfg Campaign: 11598676
Recall Date: Jul 3, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Infotainment center failure that hat been ongoing since 2019 and Kia will not address
Corrective Action:
Infotainment center failure that hat been ongoing since 2019 and Kia will not address
Additional Notes:
Infotainment center failure that hat been ongoing since 2019 and Kia will not address
Mfg Campaign: 11598676
Recall Date: Jul 3, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Back up camera failure while attempting to drive. Ongoing since water issues in 2019 due to "manufacturers design flaw". Manufacturer will not resolve.
Corrective Action:
Back up camera failure while attempting to drive. Ongoing since water issues in 2019 due to "manufacturers design flaw". Manufacturer will not resolve.
Additional Notes:
Back up camera failure while attempting to drive. Ongoing since water issues in 2019 due to "manufacturers design flaw". Manufacturer will not resolve.
Mfg Campaign: 11598678
Recall Date: Jul 3, 2024
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Back up camera failure while attempting to drive. Ongoing since water issues in 2019 due to "manufacturers design flaw". Manufacturer will not resolve.
Corrective Action:
Back up camera failure while attempting to drive. Ongoing since water issues in 2019 due to "manufacturers design flaw". Manufacturer will not resolve.
Additional Notes:
Back up camera failure while attempting to drive. Ongoing since water issues in 2019 due to "manufacturers design flaw". Manufacturer will not resolve.
Mfg Campaign: 11598678
Recall Date: Jul 3, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Back up camera failure while attempting to drive. Ongoing since water issues in 2019 due to "manufacturers design flaw". Manufacturer will not resolve.
Corrective Action:
Back up camera failure while attempting to drive. Ongoing since water issues in 2019 due to "manufacturers design flaw". Manufacturer will not resolve.
Additional Notes:
Back up camera failure while attempting to drive. Ongoing since water issues in 2019 due to "manufacturers design flaw". Manufacturer will not resolve.
Mfg Campaign: 11598678
Recall Date: Jul 3, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Attempted theft with injury Kia's reputation has caused this vehicle to be at risk for theft. Many resulting in injury. Kia had vehicle in 2023 and completed "upgrade" and placed stickers on the windows. Vehicle was still targeted. Insurance rates are insane for this as a result.
Corrective Action:
Attempted theft with injury Kia's reputation has caused this vehicle to be at risk for theft. Many resulting in injury. Kia had vehicle in 2023 and completed "upgrade" and placed stickers on the windows. Vehicle was still targeted. Insurance rates are insane for this as a result.
Additional Notes:
Attempted theft with injury Kia's reputation has caused this vehicle to be at risk for theft. Many resulting in injury. Kia had vehicle in 2023 and completed "upgrade" and placed stickers on the windows. Vehicle was still targeted. Insurance rates are insane for this as a result.
Mfg Campaign: 11598720
Recall Date: Jul 3, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Attempted theft with injury Kia's reputation has caused this vehicle to be at risk for theft. Many resulting in injury. Kia had vehicle in 2023 and completed "upgrade" and placed stickers on the windows. Vehicle was still targeted. Insurance rates are insane for this as a result.
Corrective Action:
Attempted theft with injury Kia's reputation has caused this vehicle to be at risk for theft. Many resulting in injury. Kia had vehicle in 2023 and completed "upgrade" and placed stickers on the windows. Vehicle was still targeted. Insurance rates are insane for this as a result.
Additional Notes:
Attempted theft with injury Kia's reputation has caused this vehicle to be at risk for theft. Many resulting in injury. Kia had vehicle in 2023 and completed "upgrade" and placed stickers on the windows. Vehicle was still targeted. Insurance rates are insane for this as a result.
Mfg Campaign: 11598720
Recall Date: Jul 3, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Attempted theft with injury Kia's reputation has caused this vehicle to be at risk for theft. Many resulting in injury. Kia had vehicle in 2023 and completed "upgrade" and placed stickers on the windows. Vehicle was still targeted. Insurance rates are insane for this as a result.
Corrective Action:
Attempted theft with injury Kia's reputation has caused this vehicle to be at risk for theft. Many resulting in injury. Kia had vehicle in 2023 and completed "upgrade" and placed stickers on the windows. Vehicle was still targeted. Insurance rates are insane for this as a result.
Additional Notes:
Attempted theft with injury Kia's reputation has caused this vehicle to be at risk for theft. Many resulting in injury. Kia had vehicle in 2023 and completed "upgrade" and placed stickers on the windows. Vehicle was still targeted. Insurance rates are insane for this as a result.
Mfg Campaign: 11598720
Recall Date: Jul 3, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Vehicle had water falling from dash while turning. Sizzling/Hissing noise with water sloshing around in dash area. Vehicle was returned by dealership with soaking wet carpet and horrible smell after appointment a week later. Mold issues since. Vehicle used to transport Vetran with termial lung disease
Corrective Action:
Vehicle had water falling from dash while turning. Sizzling/Hissing noise with water sloshing around in dash area. Vehicle was returned by dealership with soaking wet carpet and horrible smell after appointment a week later. Mold issues since. Vehicle used to transport Vetran with termial lung disease
Additional Notes:
Vehicle had water falling from dash while turning. Sizzling/Hissing noise with water sloshing around in dash area. Vehicle was returned by dealership with soaking wet carpet and horrible smell after appointment a week later. Mold issues since. Vehicle used to transport Vetran with termial lung disease
Mfg Campaign: 11598722
Recall Date: Jul 3, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle had water falling from dash while turning. Sizzling/Hissing noise with water sloshing around in dash area. Vehicle was returned by dealership with soaking wet carpet and horrible smell after appointment a week later. Mold issues since. Vehicle used to transport Vetran with termial lung disease
Corrective Action:
Vehicle had water falling from dash while turning. Sizzling/Hissing noise with water sloshing around in dash area. Vehicle was returned by dealership with soaking wet carpet and horrible smell after appointment a week later. Mold issues since. Vehicle used to transport Vetran with termial lung disease
Additional Notes:
Vehicle had water falling from dash while turning. Sizzling/Hissing noise with water sloshing around in dash area. Vehicle was returned by dealership with soaking wet carpet and horrible smell after appointment a week later. Mold issues since. Vehicle used to transport Vetran with termial lung disease
Mfg Campaign: 11598722
Recall Date: Jul 3, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury