Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Consumer Complaints
118 ComplaintsKia America, Inc.
Defect Description:
TRAILER HITCHES
Potential Consequences:
The contact owned a 2020 Kia Sorento. The contact stated that while driving at an undisclosed speed, the contact noticed smoke coming from the vehicle. The contact stated the fuse box located on the driver's side had caught on fire. The vehicle was extinguished by the Fire Department. A fire report was filed, and a fire report number was provided; however, the cause of the failure was not yet determined. A Police report was filed and provided to the contact. The dealer was not contacted. The contact received notification of NHTSA Campaign Number: 22V703000(Trailer Hitches). The vehicle was not diagnosed or repaired. The vehicle was destroyed. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.Parts distribution disconnect.
Corrective Action:
The contact owned a 2020 Kia Sorento. The contact stated that while driving at an undisclosed speed, the contact noticed smoke coming from the vehicle. The contact stated the fuse box located on the driver's side had caught on fire. The vehicle was extinguished by the Fire Department. A fire report was filed, and a fire report number was provided; however, the cause of the failure was not yet determined. A Police report was filed and provided to the contact. The dealer was not contacted. The contact received notification of NHTSA Campaign Number: 22V703000(Trailer Hitches). The vehicle was not diagnosed or repaired. The vehicle was destroyed. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.Parts distribution disconnect.
Additional Notes:
The contact owned a 2020 Kia Sorento. The contact stated that while driving at an undisclosed speed, the contact noticed smoke coming from the vehicle. The contact stated the fuse box located on the driver's side had caught on fire. The vehicle was extinguished by the Fire Department. A fire report was filed, and a fire report number was provided; however, the cause of the failure was not yet determined. A Police report was filed and provided to the contact. The dealer was not contacted. The contact received notification of NHTSA Campaign Number: 22V703000(Trailer Hitches). The vehicle was not diagnosed or repaired. The vehicle was destroyed. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.Parts distribution disconnect.
Mfg Campaign: 11656250
Recall Date: Apr 23, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owned a 2020 Kia Sorento. The contact stated that while driving at an undisclosed speed, the contact noticed smoke coming from the vehicle. The contact stated the fuse box located on the driver's side had caught on fire. The vehicle was extinguished by the Fire Department. A fire report was filed, and a fire report number was provided; however, the cause of the failure was not yet determined. A Police report was filed and provided to the contact. The dealer was not contacted. The contact received notification of NHTSA Campaign Number: 22V703000(Trailer Hitches). The vehicle was not diagnosed or repaired. The vehicle was destroyed. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.Parts distribution disconnect.
Corrective Action:
The contact owned a 2020 Kia Sorento. The contact stated that while driving at an undisclosed speed, the contact noticed smoke coming from the vehicle. The contact stated the fuse box located on the driver's side had caught on fire. The vehicle was extinguished by the Fire Department. A fire report was filed, and a fire report number was provided; however, the cause of the failure was not yet determined. A Police report was filed and provided to the contact. The dealer was not contacted. The contact received notification of NHTSA Campaign Number: 22V703000(Trailer Hitches). The vehicle was not diagnosed or repaired. The vehicle was destroyed. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.Parts distribution disconnect.
Additional Notes:
The contact owned a 2020 Kia Sorento. The contact stated that while driving at an undisclosed speed, the contact noticed smoke coming from the vehicle. The contact stated the fuse box located on the driver's side had caught on fire. The vehicle was extinguished by the Fire Department. A fire report was filed, and a fire report number was provided; however, the cause of the failure was not yet determined. A Police report was filed and provided to the contact. The dealer was not contacted. The contact received notification of NHTSA Campaign Number: 22V703000(Trailer Hitches). The vehicle was not diagnosed or repaired. The vehicle was destroyed. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.Parts distribution disconnect.
Mfg Campaign: 11656250
Recall Date: Apr 23, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request?- MY CAR IS BURNING OIL AT A RATE OF AT LEAST 1 QT PER 1K MILES How was your safety or the safety of others put at risk?- DRIVING A CAR WITH INSUFFICIENT OIL COULD LEAD TO ENGINE FAILURE OR FIRE. I DRIVE MY [XXX] DAUGHTER AS WELL AS MYSELF AND FAMILY IN THAT CAR ON A DAILY BASIS. THE CAR COULD LEAVE ME STRANDED OR CAUSE A FIRE. I AM AFRAID TO DRIVE IT AND THEREFORE HAVE NOT DRIVEN IT. I AM CURRENTLY WITHOUT TRANSPORTATION DUE TO THIS ISSUE. I WILL NOT RISK MY FAMILYS SAFTEY. Has the problem been reproduced or confirmed by a dealer or independent service center?- YES THIS IS A KNOWN ISSUE BY KIA AND MANY VECHILES WITH THE SAME MAKE AND MODEL HAVE BEEN RECALLED. 2 INDEPENDANT SERVICE CENTERS HAVE CONFIRMED MY CAR IS BURNING OIL AND IT IS UNSAFE. KIA HAS ALSO CONFIRMED IT IS BURNING OIL. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -YES KIA PERFORMED AN INITAL OIL CONSUMPTUPN TEST WHICH IT FAILED, BUT REFUSE TO DO ADDITIONAL TESTS/REPAIRS DO TO SERVICE RECORD DOCUMENTATION. I AM STILL WITHIN MY 10Y/100K WARRANTY BUT THEY WILL NOT COVER IT. IT IS A DEFECTIVE ENGINE AND IS A MANUFACTURER DEFECT NOT USER ERROR Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear- THE OIL LIGHT WENT OFF THE FIRST TIME IN DEC 2024 AND I IMMEDIATELY TOOK IT TO SHELL STATION. THIS WAS BEFORE I WAS DUE FOR AN OIL CHANGE. THEY TOLD ME I HAD NO OIL. IN FEB 2025 I GOT ANOTHER OIL CHANGE AT VALVOLINE AND WAS TOLD THE SAME THING. KIA CONFIRMED THE OIL CONSUMPTION IN APRIL 2025 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request?- MY CAR IS BURNING OIL AT A RATE OF AT LEAST 1 QT PER 1K MILES How was your safety or the safety of others put at risk?- DRIVING A CAR WITH INSUFFICIENT OIL COULD LEAD TO ENGINE FAILURE OR FIRE. I DRIVE MY [XXX] DAUGHTER AS WELL AS MYSELF AND FAMILY IN THAT CAR ON A DAILY BASIS. THE CAR COULD LEAVE ME STRANDED OR CAUSE A FIRE. I AM AFRAID TO DRIVE IT AND THEREFORE HAVE NOT DRIVEN IT. I AM CURRENTLY WITHOUT TRANSPORTATION DUE TO THIS ISSUE. I WILL NOT RISK MY FAMILYS SAFTEY. Has the problem been reproduced or confirmed by a dealer or independent service center?- YES THIS IS A KNOWN ISSUE BY KIA AND MANY VECHILES WITH THE SAME MAKE AND MODEL HAVE BEEN RECALLED. 2 INDEPENDANT SERVICE CENTERS HAVE CONFIRMED MY CAR IS BURNING OIL AND IT IS UNSAFE. KIA HAS ALSO CONFIRMED IT IS BURNING OIL. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -YES KIA PERFORMED AN INITAL OIL CONSUMPTUPN TEST WHICH IT FAILED, BUT REFUSE TO DO ADDITIONAL TESTS/REPAIRS DO TO SERVICE RECORD DOCUMENTATION. I AM STILL WITHIN MY 10Y/100K WARRANTY BUT THEY WILL NOT COVER IT. IT IS A DEFECTIVE ENGINE AND IS A MANUFACTURER DEFECT NOT USER ERROR Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear- THE OIL LIGHT WENT OFF THE FIRST TIME IN DEC 2024 AND I IMMEDIATELY TOOK IT TO SHELL STATION. THIS WAS BEFORE I WAS DUE FOR AN OIL CHANGE. THEY TOLD ME I HAD NO OIL. IN FEB 2025 I GOT ANOTHER OIL CHANGE AT VALVOLINE AND WAS TOLD THE SAME THING. KIA CONFIRMED THE OIL CONSUMPTION IN APRIL 2025 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request?- MY CAR IS BURNING OIL AT A RATE OF AT LEAST 1 QT PER 1K MILES How was your safety or the safety of others put at risk?- DRIVING A CAR WITH INSUFFICIENT OIL COULD LEAD TO ENGINE FAILURE OR FIRE. I DRIVE MY [XXX] DAUGHTER AS WELL AS MYSELF AND FAMILY IN THAT CAR ON A DAILY BASIS. THE CAR COULD LEAVE ME STRANDED OR CAUSE A FIRE. I AM AFRAID TO DRIVE IT AND THEREFORE HAVE NOT DRIVEN IT. I AM CURRENTLY WITHOUT TRANSPORTATION DUE TO THIS ISSUE. I WILL NOT RISK MY FAMILYS SAFTEY. Has the problem been reproduced or confirmed by a dealer or independent service center?- YES THIS IS A KNOWN ISSUE BY KIA AND MANY VECHILES WITH THE SAME MAKE AND MODEL HAVE BEEN RECALLED. 2 INDEPENDANT SERVICE CENTERS HAVE CONFIRMED MY CAR IS BURNING OIL AND IT IS UNSAFE. KIA HAS ALSO CONFIRMED IT IS BURNING OIL. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -YES KIA PERFORMED AN INITAL OIL CONSUMPTUPN TEST WHICH IT FAILED, BUT REFUSE TO DO ADDITIONAL TESTS/REPAIRS DO TO SERVICE RECORD DOCUMENTATION. I AM STILL WITHIN MY 10Y/100K WARRANTY BUT THEY WILL NOT COVER IT. IT IS A DEFECTIVE ENGINE AND IS A MANUFACTURER DEFECT NOT USER ERROR Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear- THE OIL LIGHT WENT OFF THE FIRST TIME IN DEC 2024 AND I IMMEDIATELY TOOK IT TO SHELL STATION. THIS WAS BEFORE I WAS DUE FOR AN OIL CHANGE. THEY TOLD ME I HAD NO OIL. IN FEB 2025 I GOT ANOTHER OIL CHANGE AT VALVOLINE AND WAS TOLD THE SAME THING. KIA CONFIRMED THE OIL CONSUMPTION IN APRIL 2025 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11655967
Recall Date: Apr 21, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
According to the dealership diagnostic assessment, the engine has two holes in the block as a result of connecting rod bearing failure. My Kia Sorento engine is a V6. This is a known issue in the Kia Sorento 2.4L for which a recall/extended warranty was granted. The Kia tech service line is denying any assistance with repair/replacement of my engine exhibiting the same engine failure results as the 2.4L engine. The day the engine blew, the oil level was full prior to drive, on the interstate it began sputtering and rattling, the engine then made the sound of a pop or muffled explosion and the car ceased to run causing us to have to quickly divert across lanes of traffic to get safely to the shoulder. Once stopped, the car was noted to have a pool of oil underneath and would ceased to drive.
Corrective Action:
According to the dealership diagnostic assessment, the engine has two holes in the block as a result of connecting rod bearing failure. My Kia Sorento engine is a V6. This is a known issue in the Kia Sorento 2.4L for which a recall/extended warranty was granted. The Kia tech service line is denying any assistance with repair/replacement of my engine exhibiting the same engine failure results as the 2.4L engine. The day the engine blew, the oil level was full prior to drive, on the interstate it began sputtering and rattling, the engine then made the sound of a pop or muffled explosion and the car ceased to run causing us to have to quickly divert across lanes of traffic to get safely to the shoulder. Once stopped, the car was noted to have a pool of oil underneath and would ceased to drive.
Additional Notes:
According to the dealership diagnostic assessment, the engine has two holes in the block as a result of connecting rod bearing failure. My Kia Sorento engine is a V6. This is a known issue in the Kia Sorento 2.4L for which a recall/extended warranty was granted. The Kia tech service line is denying any assistance with repair/replacement of my engine exhibiting the same engine failure results as the 2.4L engine. The day the engine blew, the oil level was full prior to drive, on the interstate it began sputtering and rattling, the engine then made the sound of a pop or muffled explosion and the car ceased to run causing us to have to quickly divert across lanes of traffic to get safely to the shoulder. Once stopped, the car was noted to have a pool of oil underneath and would ceased to drive.
Mfg Campaign: 11655276
Recall Date: Apr 17, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Blown headgasket coolant leak in engine
Corrective Action:
Blown headgasket coolant leak in engine
Additional Notes:
Blown headgasket coolant leak in engine
Mfg Campaign: 11648259
Recall Date: Mar 14, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was at a stop sign waiting for my turn to go and I got hit from behind
Corrective Action:
I was at a stop sign waiting for my turn to go and I got hit from behind
Additional Notes:
I was at a stop sign waiting for my turn to go and I got hit from behind
Mfg Campaign: 11647848
Recall Date: Mar 12, 2025
Kia America, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
I was at a stop sign waiting for my turn to go and I got hit from behind
Corrective Action:
I was at a stop sign waiting for my turn to go and I got hit from behind
Additional Notes:
I was at a stop sign waiting for my turn to go and I got hit from behind
Mfg Campaign: 11647848
Recall Date: Mar 12, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
As I was driving down the street it sound like I ran over something but it was actually my engine failing, then caught on fire. I was able to pull over and used water bottles to let out the fire. My vehicle had to be towed to the repair shop because the engine wasn't able to restart.
Corrective Action:
As I was driving down the street it sound like I ran over something but it was actually my engine failing, then caught on fire. I was able to pull over and used water bottles to let out the fire. My vehicle had to be towed to the repair shop because the engine wasn't able to restart.
Additional Notes:
As I was driving down the street it sound like I ran over something but it was actually my engine failing, then caught on fire. I was able to pull over and used water bottles to let out the fire. My vehicle had to be towed to the repair shop because the engine wasn't able to restart.
Mfg Campaign: 11648006
Recall Date: Mar 12, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My sorento was making a propellor type sound when driving up an incline. There were no lights on my dashboard. I took it to a Kia dealership as it is under warranty. They said my oil pan had gone bad and needed a new engine. Warranty company denied due to low oil, and ignored the metal shavings in the oil pan and maintenance records showing I’m up to date on oil changes. No check engine light on. What would have happened if I continued to drive? It appears this is a recurring problem with Kia. I have the lambda engine V6
Corrective Action:
My sorento was making a propellor type sound when driving up an incline. There were no lights on my dashboard. I took it to a Kia dealership as it is under warranty. They said my oil pan had gone bad and needed a new engine. Warranty company denied due to low oil, and ignored the metal shavings in the oil pan and maintenance records showing I’m up to date on oil changes. No check engine light on. What would have happened if I continued to drive? It appears this is a recurring problem with Kia. I have the lambda engine V6
Additional Notes:
My sorento was making a propellor type sound when driving up an incline. There were no lights on my dashboard. I took it to a Kia dealership as it is under warranty. They said my oil pan had gone bad and needed a new engine. Warranty company denied due to low oil, and ignored the metal shavings in the oil pan and maintenance records showing I’m up to date on oil changes. No check engine light on. What would have happened if I continued to drive? It appears this is a recurring problem with Kia. I have the lambda engine V6
Mfg Campaign: 11647204
Recall Date: Mar 9, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
[XXX] while driving down the highway the vehicle started to stall and shake significantly, while exiting the highway then and only then did a check engine light and oil pressure light. The safety of myself as well as my husband and 4 kids was put at risk b y the fact that it was during the solar eclipse, and our area highways were bumper to bumper traffic. With multiple accidents already happenening in the area. Had we not safely been able to exit the highway ourselves as well as any other individual around us could have been in imminent danger of a serious accident. The problem has absolutely been confirmed by Larry stovesand kia as well as sales automotive. The vehicle has not further been inspected. As kia stated it is a cylinder 4 misfire requiring a total engine replacement. That they state is not covered under warranty (exceeded miles) or class action that includes kia sorentos up to year 2019. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] while driving down the highway the vehicle started to stall and shake significantly, while exiting the highway then and only then did a check engine light and oil pressure light. The safety of myself as well as my husband and 4 kids was put at risk b y the fact that it was during the solar eclipse, and our area highways were bumper to bumper traffic. With multiple accidents already happenening in the area. Had we not safely been able to exit the highway ourselves as well as any other individual around us could have been in imminent danger of a serious accident. The problem has absolutely been confirmed by Larry stovesand kia as well as sales automotive. The vehicle has not further been inspected. As kia stated it is a cylinder 4 misfire requiring a total engine replacement. That they state is not covered under warranty (exceeded miles) or class action that includes kia sorentos up to year 2019. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] while driving down the highway the vehicle started to stall and shake significantly, while exiting the highway then and only then did a check engine light and oil pressure light. The safety of myself as well as my husband and 4 kids was put at risk b y the fact that it was during the solar eclipse, and our area highways were bumper to bumper traffic. With multiple accidents already happenening in the area. Had we not safely been able to exit the highway ourselves as well as any other individual around us could have been in imminent danger of a serious accident. The problem has absolutely been confirmed by Larry stovesand kia as well as sales automotive. The vehicle has not further been inspected. As kia stated it is a cylinder 4 misfire requiring a total engine replacement. That they state is not covered under warranty (exceeded miles) or class action that includes kia sorentos up to year 2019. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11646540
Recall Date: Mar 5, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Kia Sorento. The contact stated while driving at an undisclosed speed, the contact heard a loud knocking sound before the engine seized. The vehicle was started; however, the vehicle failed to respond as intended. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 89,000.
Corrective Action:
The contact owns a 2020 Kia Sorento. The contact stated while driving at an undisclosed speed, the contact heard a loud knocking sound before the engine seized. The vehicle was started; however, the vehicle failed to respond as intended. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 89,000.
Additional Notes:
The contact owns a 2020 Kia Sorento. The contact stated while driving at an undisclosed speed, the contact heard a loud knocking sound before the engine seized. The vehicle was started; however, the vehicle failed to respond as intended. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 89,000.
Mfg Campaign: 11641928
Recall Date: Feb 11, 2025
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
1) The headlights went out along with the rear taillights. 2) Could have caused a crash. 3) No. 4)No. 5) No. Someone had to tell me the break lights were out and then we noticed that the headlights were also out as well. We notified the kia dealership of the problems and were told that a diagnostic of the problem would cost $150 plus repairs.
Corrective Action:
1) The headlights went out along with the rear taillights. 2) Could have caused a crash. 3) No. 4)No. 5) No. Someone had to tell me the break lights were out and then we noticed that the headlights were also out as well. We notified the kia dealership of the problems and were told that a diagnostic of the problem would cost $150 plus repairs.
Additional Notes:
1) The headlights went out along with the rear taillights. 2) Could have caused a crash. 3) No. 4)No. 5) No. Someone had to tell me the break lights were out and then we noticed that the headlights were also out as well. We notified the kia dealership of the problems and were told that a diagnostic of the problem would cost $150 plus repairs.
Mfg Campaign: 11636996
Recall Date: Jan 20, 2025
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
All of the adas not working. The wheel sensor right rear quit working and causes all the advanced safety systems to quit working. Had the left rear sensor to go out this year. I am [XXX] and do not feel safe driving without these safety systems working. No urgency to fix the issue. Vehicle under Warranty with 48980 miles. Have a January 7 appointment at Kia Hilton Head and a Feb 7 at Kia of Savannah. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
All of the adas not working. The wheel sensor right rear quit working and causes all the advanced safety systems to quit working. Had the left rear sensor to go out this year. I am [XXX] and do not feel safe driving without these safety systems working. No urgency to fix the issue. Vehicle under Warranty with 48980 miles. Have a January 7 appointment at Kia Hilton Head and a Feb 7 at Kia of Savannah. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
All of the adas not working. The wheel sensor right rear quit working and causes all the advanced safety systems to quit working. Had the left rear sensor to go out this year. I am [XXX] and do not feel safe driving without these safety systems working. No urgency to fix the issue. Vehicle under Warranty with 48980 miles. Have a January 7 appointment at Kia Hilton Head and a Feb 7 at Kia of Savannah. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11631807
Recall Date: Dec 20, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
All of the adas not working. The wheel sensor right rear quit working and causes all the advanced safety systems to quit working. Had the left rear sensor to go out this year. I am [XXX] and do not feel safe driving without these safety systems working. No urgency to fix the issue. Vehicle under Warranty with 48980 miles. Have a January 7 appointment at Kia Hilton Head and a Feb 7 at Kia of Savannah. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
All of the adas not working. The wheel sensor right rear quit working and causes all the advanced safety systems to quit working. Had the left rear sensor to go out this year. I am [XXX] and do not feel safe driving without these safety systems working. No urgency to fix the issue. Vehicle under Warranty with 48980 miles. Have a January 7 appointment at Kia Hilton Head and a Feb 7 at Kia of Savannah. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
All of the adas not working. The wheel sensor right rear quit working and causes all the advanced safety systems to quit working. Had the left rear sensor to go out this year. I am [XXX] and do not feel safe driving without these safety systems working. No urgency to fix the issue. Vehicle under Warranty with 48980 miles. Have a January 7 appointment at Kia Hilton Head and a Feb 7 at Kia of Savannah. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11631807
Recall Date: Dec 20, 2024
Kia America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
All of the adas not working. The wheel sensor right rear quit working and causes all the advanced safety systems to quit working. Had the left rear sensor to go out this year. I am [XXX] and do not feel safe driving without these safety systems working. No urgency to fix the issue. Vehicle under Warranty with 48980 miles. Have a January 7 appointment at Kia Hilton Head and a Feb 7 at Kia of Savannah. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
All of the adas not working. The wheel sensor right rear quit working and causes all the advanced safety systems to quit working. Had the left rear sensor to go out this year. I am [XXX] and do not feel safe driving without these safety systems working. No urgency to fix the issue. Vehicle under Warranty with 48980 miles. Have a January 7 appointment at Kia Hilton Head and a Feb 7 at Kia of Savannah. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
All of the adas not working. The wheel sensor right rear quit working and causes all the advanced safety systems to quit working. Had the left rear sensor to go out this year. I am [XXX] and do not feel safe driving without these safety systems working. No urgency to fix the issue. Vehicle under Warranty with 48980 miles. Have a January 7 appointment at Kia Hilton Head and a Feb 7 at Kia of Savannah. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11631807
Recall Date: Dec 20, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was informed at routine maintenance that engine was burning oil. This was an issue since I purchased vehicle at 16k miles. Shortly after 80,000 engine spontaneous started knocking. I had it towed to the dealership that confirmed it was a spontaneous engine failure.
Corrective Action:
I was informed at routine maintenance that engine was burning oil. This was an issue since I purchased vehicle at 16k miles. Shortly after 80,000 engine spontaneous started knocking. I had it towed to the dealership that confirmed it was a spontaneous engine failure.
Additional Notes:
I was informed at routine maintenance that engine was burning oil. This was an issue since I purchased vehicle at 16k miles. Shortly after 80,000 engine spontaneous started knocking. I had it towed to the dealership that confirmed it was a spontaneous engine failure.
Mfg Campaign: 11631822
Recall Date: Dec 20, 2024
Kia America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
We bought a brand new 2020 Kia Sorento on [XXX]. A little after a year we started to notice noises from the wheel hubs. Kia has replaced the tires thinking that was the problem, but it failed to be fixed. We have replaced Rotors, wheels, hubs and bearings but the problem persists. The last facility that replaced all 4-wheel hub bearings assembly said that since we have brought the vehicle to 4 different locations and the problem persist that we should write a complaint to nhtsa.gov. We feel unsafe to drive the kia due to the noise which is very loud. There are no warning lights on in the vehicle. The car is available for inspection upon request. We don't know what else to do or where to go from here since not even the Kia dealer has been able to correct the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
We bought a brand new 2020 Kia Sorento on [XXX]. A little after a year we started to notice noises from the wheel hubs. Kia has replaced the tires thinking that was the problem, but it failed to be fixed. We have replaced Rotors, wheels, hubs and bearings but the problem persists. The last facility that replaced all 4-wheel hub bearings assembly said that since we have brought the vehicle to 4 different locations and the problem persist that we should write a complaint to nhtsa.gov. We feel unsafe to drive the kia due to the noise which is very loud. There are no warning lights on in the vehicle. The car is available for inspection upon request. We don't know what else to do or where to go from here since not even the Kia dealer has been able to correct the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
We bought a brand new 2020 Kia Sorento on [XXX]. A little after a year we started to notice noises from the wheel hubs. Kia has replaced the tires thinking that was the problem, but it failed to be fixed. We have replaced Rotors, wheels, hubs and bearings but the problem persists. The last facility that replaced all 4-wheel hub bearings assembly said that since we have brought the vehicle to 4 different locations and the problem persist that we should write a complaint to nhtsa.gov. We feel unsafe to drive the kia due to the noise which is very loud. There are no warning lights on in the vehicle. The car is available for inspection upon request. We don't know what else to do or where to go from here since not even the Kia dealer has been able to correct the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11628051
Recall Date: Nov 30, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On 11/19/2024 I was driving when my Kia begin to sputter and lose power, and the check engine light came on. I was on an interstate so I exited and pulled over, after paying 400.00 in tow fees it was determined my engine had failed with only 126,291 miles. I never had any indication of problems with my engine it happened in the blink of an eye
Corrective Action:
On 11/19/2024 I was driving when my Kia begin to sputter and lose power, and the check engine light came on. I was on an interstate so I exited and pulled over, after paying 400.00 in tow fees it was determined my engine had failed with only 126,291 miles. I never had any indication of problems with my engine it happened in the blink of an eye
Additional Notes:
On 11/19/2024 I was driving when my Kia begin to sputter and lose power, and the check engine light came on. I was on an interstate so I exited and pulled over, after paying 400.00 in tow fees it was determined my engine had failed with only 126,291 miles. I never had any indication of problems with my engine it happened in the blink of an eye
Mfg Campaign: 11627137
Recall Date: Nov 24, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I have noticed at around 36,000 miles excessive oil consumption and knocking sound in the engine.I know the have this problem with older models, but you get the push around from dealership and Kia corporate. Thanks
Corrective Action:
I have noticed at around 36,000 miles excessive oil consumption and knocking sound in the engine.I know the have this problem with older models, but you get the push around from dealership and Kia corporate. Thanks
Additional Notes:
I have noticed at around 36,000 miles excessive oil consumption and knocking sound in the engine.I know the have this problem with older models, but you get the push around from dealership and Kia corporate. Thanks
Mfg Campaign: 11624906
Recall Date: Nov 13, 2024
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2020 Kia Sorento. The contact stated that while driving approximately 53- 55 MPH, the contact suddenly noticed that their surrounding drivers were honking for her attention. Eventually, another nearby driver notified the contact by pointing down and yelling out "fire". The vehicle then stalled and the contact was able to use its momentum to coast to the side of the road where the vehicle then completely came to a stop. The contact exited the vehicle safely. The police and fire department had arrived and extinguished the fire. A police report was filed. There were no injuries sustained. The vehicle was towed to the insurance company. A dealer was not contacted. The manufacturer was made aware of the failure and sent a certified mechanic and an inspector from the manufacturer had been sent to inspect the vehicle. The manufacturer was notified of the failure and confirmed the origin of the fire was caused by an engine failure. The failure mileage was approximately 58,325.
Corrective Action:
The contact owns a 2020 Kia Sorento. The contact stated that while driving approximately 53- 55 MPH, the contact suddenly noticed that their surrounding drivers were honking for her attention. Eventually, another nearby driver notified the contact by pointing down and yelling out "fire". The vehicle then stalled and the contact was able to use its momentum to coast to the side of the road where the vehicle then completely came to a stop. The contact exited the vehicle safely. The police and fire department had arrived and extinguished the fire. A police report was filed. There were no injuries sustained. The vehicle was towed to the insurance company. A dealer was not contacted. The manufacturer was made aware of the failure and sent a certified mechanic and an inspector from the manufacturer had been sent to inspect the vehicle. The manufacturer was notified of the failure and confirmed the origin of the fire was caused by an engine failure. The failure mileage was approximately 58,325.
Additional Notes:
The contact owns a 2020 Kia Sorento. The contact stated that while driving approximately 53- 55 MPH, the contact suddenly noticed that their surrounding drivers were honking for her attention. Eventually, another nearby driver notified the contact by pointing down and yelling out "fire". The vehicle then stalled and the contact was able to use its momentum to coast to the side of the road where the vehicle then completely came to a stop. The contact exited the vehicle safely. The police and fire department had arrived and extinguished the fire. A police report was filed. There were no injuries sustained. The vehicle was towed to the insurance company. A dealer was not contacted. The manufacturer was made aware of the failure and sent a certified mechanic and an inspector from the manufacturer had been sent to inspect the vehicle. The manufacturer was notified of the failure and confirmed the origin of the fire was caused by an engine failure. The failure mileage was approximately 58,325.
Mfg Campaign: 11622429
Recall Date: Oct 29, 2024
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