Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia Motors, Inc. (Kia) is recalling certain 2021-2022 Sorento and 2021-2023 K5 vehicles. The vehicle's "fail-safe" limited-mobility drive mode may be impaired, when prompted by a transmission oil pump malfunction, which can result in a complete loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC250
Recall Date: Oct 11, 2022
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motor America (Kia) is recalling certain 2021 Sorento and 2021-2022 K5 vehicles equipped with 2.5L turbocharged engines. Fuel may leak at the pipe connection between the high-pressure fuel pump and fuel rail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC214
Recall Date: Jul 8, 2021
Consumer Complaints
242 ComplaintsKia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle loses all power at random. First incident was dangerous merging into traffic. The vehicle remains in this condition until restarted. Dealer found no code problems. There are lots of issues with this vehicle and failing transmissions.
Corrective Action:
Vehicle loses all power at random. First incident was dangerous merging into traffic. The vehicle remains in this condition until restarted. Dealer found no code problems. There are lots of issues with this vehicle and failing transmissions.
Additional Notes:
Vehicle loses all power at random. First incident was dangerous merging into traffic. The vehicle remains in this condition until restarted. Dealer found no code problems. There are lots of issues with this vehicle and failing transmissions.
Mfg Campaign: 11445391
Recall Date: Dec 29, 2021
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle loses all power at random. First incident was dangerous merging into traffic. The vehicle remains in this condition until restarted. Dealer found no code problems. There are lots of issues with this vehicle and failing transmissions.
Corrective Action:
Vehicle loses all power at random. First incident was dangerous merging into traffic. The vehicle remains in this condition until restarted. Dealer found no code problems. There are lots of issues with this vehicle and failing transmissions.
Additional Notes:
Vehicle loses all power at random. First incident was dangerous merging into traffic. The vehicle remains in this condition until restarted. Dealer found no code problems. There are lots of issues with this vehicle and failing transmissions.
Mfg Campaign: 11445391
Recall Date: Dec 29, 2021
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
The car drifts from right to left all the time on any road surface. This was addressed at about 2,000 miles months ago and they could not get it to steer straight. I brought this up on the oil change visit and the tech never addressed this at all ! The dual clutch transmission does not shift properly. The vehicle larches hard into reverse, feels like it will sometimes stall when starting out from a stop sign or traffic light. (This is dangerous) The idle goes up and down from 750 RPM to 1,100 RPM when the car comes to a stop. (This is dangerous) The brakes feel like they are weak. (This is uncomfortable at best) There is a lot of wind noise at 45 MPH and up. Had you do a $65.00 oil change. When I got home, I checked the oil and it's at least 1/8 quart short. I have not had time to come back for your techs to add more oil yet. So, your tech did not address issues (1) (2) (3) (4) at all. Instead, he wrote up the issue (2) as being normal for that type of transmission. After your service advisor Joshua Mills saw I was very dissatisfied with the lazy diagnosis, he took me to J.D. McClure with the list of problems I had outlined to your company. JD explained he was brand new at KIA and did not have KIA experience which was disheartening at best. I asked that he contact KIA corporate to have a certified KIA rep come look at this vehicle. He assured me he would do so and call me back to see if and when a rep can come look at my vehicle. As of today, he has not called me. Yesterday my wife Ann called right after she used the vehicle and experienced a lot of potential stalling issues and spoke with Christina. She explained that all principles were in a morning meeting but she would tell JD about your issue and have him call you. He did not call !!! What are you going to do about these issues ??? These issues are all over the KIA forums and registered complaints are listed on the N.T.S.B. (National transportation safety board) on all of the above.
Corrective Action:
The car drifts from right to left all the time on any road surface. This was addressed at about 2,000 miles months ago and they could not get it to steer straight. I brought this up on the oil change visit and the tech never addressed this at all ! The dual clutch transmission does not shift properly. The vehicle larches hard into reverse, feels like it will sometimes stall when starting out from a stop sign or traffic light. (This is dangerous) The idle goes up and down from 750 RPM to 1,100 RPM when the car comes to a stop. (This is dangerous) The brakes feel like they are weak. (This is uncomfortable at best) There is a lot of wind noise at 45 MPH and up. Had you do a $65.00 oil change. When I got home, I checked the oil and it's at least 1/8 quart short. I have not had time to come back for your techs to add more oil yet. So, your tech did not address issues (1) (2) (3) (4) at all. Instead, he wrote up the issue (2) as being normal for that type of transmission. After your service advisor Joshua Mills saw I was very dissatisfied with the lazy diagnosis, he took me to J.D. McClure with the list of problems I had outlined to your company. JD explained he was brand new at KIA and did not have KIA experience which was disheartening at best. I asked that he contact KIA corporate to have a certified KIA rep come look at this vehicle. He assured me he would do so and call me back to see if and when a rep can come look at my vehicle. As of today, he has not called me. Yesterday my wife Ann called right after she used the vehicle and experienced a lot of potential stalling issues and spoke with Christina. She explained that all principles were in a morning meeting but she would tell JD about your issue and have him call you. He did not call !!! What are you going to do about these issues ??? These issues are all over the KIA forums and registered complaints are listed on the N.T.S.B. (National transportation safety board) on all of the above.
Additional Notes:
The car drifts from right to left all the time on any road surface. This was addressed at about 2,000 miles months ago and they could not get it to steer straight. I brought this up on the oil change visit and the tech never addressed this at all ! The dual clutch transmission does not shift properly. The vehicle larches hard into reverse, feels like it will sometimes stall when starting out from a stop sign or traffic light. (This is dangerous) The idle goes up and down from 750 RPM to 1,100 RPM when the car comes to a stop. (This is dangerous) The brakes feel like they are weak. (This is uncomfortable at best) There is a lot of wind noise at 45 MPH and up. Had you do a $65.00 oil change. When I got home, I checked the oil and it's at least 1/8 quart short. I have not had time to come back for your techs to add more oil yet. So, your tech did not address issues (1) (2) (3) (4) at all. Instead, he wrote up the issue (2) as being normal for that type of transmission. After your service advisor Joshua Mills saw I was very dissatisfied with the lazy diagnosis, he took me to J.D. McClure with the list of problems I had outlined to your company. JD explained he was brand new at KIA and did not have KIA experience which was disheartening at best. I asked that he contact KIA corporate to have a certified KIA rep come look at this vehicle. He assured me he would do so and call me back to see if and when a rep can come look at my vehicle. As of today, he has not called me. Yesterday my wife Ann called right after she used the vehicle and experienced a lot of potential stalling issues and spoke with Christina. She explained that all principles were in a morning meeting but she would tell JD about your issue and have him call you. He did not call !!! What are you going to do about these issues ??? These issues are all over the KIA forums and registered complaints are listed on the N.T.S.B. (National transportation safety board) on all of the above.
Mfg Campaign: 11445232
Recall Date: Dec 28, 2021
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ISSUE: Vehicle appears to encounter a severe reduction of power output when attempting to accelerate [i.e., either will not exceed 5mph or accelerates extremely slow) while also experiencing random erratic shifting, shifting failure, and abrupt jerking. Issue occurs regardless of circumstances (i.e., speed, weather, road conditions, turning, accelerating from stop, accelerating while in motion). Issue first appeared 12 DEC 2021. Restarting vehicle will not resolve issue. Check Engine light illuminated briefly and then extinguished. Vehicle is available for inspection. Vehicle has not been diagnosed by dealership; Service department visit has been scheduled [30 DEC 2021].
Corrective Action:
ISSUE: Vehicle appears to encounter a severe reduction of power output when attempting to accelerate [i.e., either will not exceed 5mph or accelerates extremely slow) while also experiencing random erratic shifting, shifting failure, and abrupt jerking. Issue occurs regardless of circumstances (i.e., speed, weather, road conditions, turning, accelerating from stop, accelerating while in motion). Issue first appeared 12 DEC 2021. Restarting vehicle will not resolve issue. Check Engine light illuminated briefly and then extinguished. Vehicle is available for inspection. Vehicle has not been diagnosed by dealership; Service department visit has been scheduled [30 DEC 2021].
Additional Notes:
ISSUE: Vehicle appears to encounter a severe reduction of power output when attempting to accelerate [i.e., either will not exceed 5mph or accelerates extremely slow) while also experiencing random erratic shifting, shifting failure, and abrupt jerking. Issue occurs regardless of circumstances (i.e., speed, weather, road conditions, turning, accelerating from stop, accelerating while in motion). Issue first appeared 12 DEC 2021. Restarting vehicle will not resolve issue. Check Engine light illuminated briefly and then extinguished. Vehicle is available for inspection. Vehicle has not been diagnosed by dealership; Service department visit has been scheduled [30 DEC 2021].
Mfg Campaign: 11444128
Recall Date: Dec 17, 2021
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Hello, My 2021 Kia Sorento SX was purchased new and it currently has 1917 mileages on the odometer. After purchasing the vehicle I have noticed a very noticeable noise which seems like coming from the transmission. When I slow to a stop a big clicking noise comes from the transmission. This noise is concerning regarding a safety stand-point and to be honest it is really annoying. I have read some other comments online and it seems to be an issue around this certain make and model. I have been to a Kia service center on two separate occasions on this issue. At this time the service department stated they can not assist me moving forward unless I escalate this to Kia Support which I plan on doing. Thank you for your time.
Corrective Action:
Hello, My 2021 Kia Sorento SX was purchased new and it currently has 1917 mileages on the odometer. After purchasing the vehicle I have noticed a very noticeable noise which seems like coming from the transmission. When I slow to a stop a big clicking noise comes from the transmission. This noise is concerning regarding a safety stand-point and to be honest it is really annoying. I have read some other comments online and it seems to be an issue around this certain make and model. I have been to a Kia service center on two separate occasions on this issue. At this time the service department stated they can not assist me moving forward unless I escalate this to Kia Support which I plan on doing. Thank you for your time.
Additional Notes:
Hello, My 2021 Kia Sorento SX was purchased new and it currently has 1917 mileages on the odometer. After purchasing the vehicle I have noticed a very noticeable noise which seems like coming from the transmission. When I slow to a stop a big clicking noise comes from the transmission. This noise is concerning regarding a safety stand-point and to be honest it is really annoying. I have read some other comments online and it seems to be an issue around this certain make and model. I have been to a Kia service center on two separate occasions on this issue. At this time the service department stated they can not assist me moving forward unless I escalate this to Kia Support which I plan on doing. Thank you for your time.
Mfg Campaign: 11444071
Recall Date: Dec 16, 2021
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission failure at 9108 miles. Car was turned on and error code stating of some form of a transmission failure. Odd electrical sounding issue in engine bay as well. If the transmission had failed while I was driving I could have gotten into a serious accident. Kia is already notorious for failing transmissions in their other vehicles. This car maybe no different.
Corrective Action:
Transmission failure at 9108 miles. Car was turned on and error code stating of some form of a transmission failure. Odd electrical sounding issue in engine bay as well. If the transmission had failed while I was driving I could have gotten into a serious accident. Kia is already notorious for failing transmissions in their other vehicles. This car maybe no different.
Additional Notes:
Transmission failure at 9108 miles. Car was turned on and error code stating of some form of a transmission failure. Odd electrical sounding issue in engine bay as well. If the transmission had failed while I was driving I could have gotten into a serious accident. Kia is already notorious for failing transmissions in their other vehicles. This car maybe no different.
Mfg Campaign: 11443302
Recall Date: Dec 9, 2021
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Transmission failure at 9108 miles. Car was turned on and error code stating of some form of a transmission failure. Odd electrical sounding issue in engine bay as well. If the transmission had failed while I was driving I could have gotten into a serious accident. Kia is already notorious for failing transmissions in their other vehicles. This car maybe no different.
Corrective Action:
Transmission failure at 9108 miles. Car was turned on and error code stating of some form of a transmission failure. Odd electrical sounding issue in engine bay as well. If the transmission had failed while I was driving I could have gotten into a serious accident. Kia is already notorious for failing transmissions in their other vehicles. This car maybe no different.
Additional Notes:
Transmission failure at 9108 miles. Car was turned on and error code stating of some form of a transmission failure. Odd electrical sounding issue in engine bay as well. If the transmission had failed while I was driving I could have gotten into a serious accident. Kia is already notorious for failing transmissions in their other vehicles. This car maybe no different.
Mfg Campaign: 11443302
Recall Date: Dec 9, 2021
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
2021 Kia Sorento SX Prestige (XLine) did not want to shift on its own. When it was taken to the dealership, SME's reset the check engine light, drove 1 mile (total) and informed us there was nothing wrong with the vehicle. They were able to see a power train code (transmission fluid level pressure) within code history however they did not drive it long enough to replicate the code. Transmission fluid levels were checked ( 89% full) and was topped off prior to releasing the vehicle back to us. After driving about 40 miles, the vehicle was taken to the store however, went limp in the middle of the road. The vehicle would not move (no matter the gear) and after turning off the vehicle and turning it back on the vehicle would not budge. The vehicle was forced to move after revving up the vehicle to 5K RPMs the vehicle started to drift. During this time, the D symbol and R symbol would blink repeatedly. I put it in manual mode and instead of showing the gear it shows an " S ". Thankfully this occurred on a military base however, if this occurred off the base I believe I would have gotten into an accident causing serious bodily injury or worse. Currently, the check engine light is on and I do not feel comfortable or safe in the vehicle.
Corrective Action:
2021 Kia Sorento SX Prestige (XLine) did not want to shift on its own. When it was taken to the dealership, SME's reset the check engine light, drove 1 mile (total) and informed us there was nothing wrong with the vehicle. They were able to see a power train code (transmission fluid level pressure) within code history however they did not drive it long enough to replicate the code. Transmission fluid levels were checked ( 89% full) and was topped off prior to releasing the vehicle back to us. After driving about 40 miles, the vehicle was taken to the store however, went limp in the middle of the road. The vehicle would not move (no matter the gear) and after turning off the vehicle and turning it back on the vehicle would not budge. The vehicle was forced to move after revving up the vehicle to 5K RPMs the vehicle started to drift. During this time, the D symbol and R symbol would blink repeatedly. I put it in manual mode and instead of showing the gear it shows an " S ". Thankfully this occurred on a military base however, if this occurred off the base I believe I would have gotten into an accident causing serious bodily injury or worse. Currently, the check engine light is on and I do not feel comfortable or safe in the vehicle.
Additional Notes:
2021 Kia Sorento SX Prestige (XLine) did not want to shift on its own. When it was taken to the dealership, SME's reset the check engine light, drove 1 mile (total) and informed us there was nothing wrong with the vehicle. They were able to see a power train code (transmission fluid level pressure) within code history however they did not drive it long enough to replicate the code. Transmission fluid levels were checked ( 89% full) and was topped off prior to releasing the vehicle back to us. After driving about 40 miles, the vehicle was taken to the store however, went limp in the middle of the road. The vehicle would not move (no matter the gear) and after turning off the vehicle and turning it back on the vehicle would not budge. The vehicle was forced to move after revving up the vehicle to 5K RPMs the vehicle started to drift. During this time, the D symbol and R symbol would blink repeatedly. I put it in manual mode and instead of showing the gear it shows an " S ". Thankfully this occurred on a military base however, if this occurred off the base I believe I would have gotten into an accident causing serious bodily injury or worse. Currently, the check engine light is on and I do not feel comfortable or safe in the vehicle.
Mfg Campaign: 11442740
Recall Date: Dec 5, 2021
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I brought this truck 1/1/21. 6/13/21, the transmission went out on me. The Kia Dealership had to replace 3 transmissions, in which the truck stayed in the shop for over 4 months with no loaner. When I got it back, I drove it for 2 weeks and in the middle of traffic, the dashboards lit up like a Christmas tree, then the truck cut off on me. This is a safety concern and this truck is a lemon. Currently going through the buy back process since September. It's now going on December.
Corrective Action:
I brought this truck 1/1/21. 6/13/21, the transmission went out on me. The Kia Dealership had to replace 3 transmissions, in which the truck stayed in the shop for over 4 months with no loaner. When I got it back, I drove it for 2 weeks and in the middle of traffic, the dashboards lit up like a Christmas tree, then the truck cut off on me. This is a safety concern and this truck is a lemon. Currently going through the buy back process since September. It's now going on December.
Additional Notes:
I brought this truck 1/1/21. 6/13/21, the transmission went out on me. The Kia Dealership had to replace 3 transmissions, in which the truck stayed in the shop for over 4 months with no loaner. When I got it back, I drove it for 2 weeks and in the middle of traffic, the dashboards lit up like a Christmas tree, then the truck cut off on me. This is a safety concern and this truck is a lemon. Currently going through the buy back process since September. It's now going on December.
Mfg Campaign: 11442191
Recall Date: Nov 30, 2021
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THE TRANSMISSION PERIODICALLY DOES NOT ENGAGE WHEN IN DRIVE THE TRANSMISSION ALSO OVER REVS THE ENGINE WHILE GOING A SLOW SPEED I POINTED THIS OUT TO THE DEALER WHEN IN FOR SERVICE THEY STATED THEY WERE AWARE OF OTHER TRANSMISSION COMPLAINTS, AND I SHOULD KEEP AN EYE ON IT. NOTHING WAS DONE TO FIX THE PROBLEM THERE WERE NO WARNING LAMPS OR INDICATORS WHEN THIS HAPPENED
Corrective Action:
THE TRANSMISSION PERIODICALLY DOES NOT ENGAGE WHEN IN DRIVE THE TRANSMISSION ALSO OVER REVS THE ENGINE WHILE GOING A SLOW SPEED I POINTED THIS OUT TO THE DEALER WHEN IN FOR SERVICE THEY STATED THEY WERE AWARE OF OTHER TRANSMISSION COMPLAINTS, AND I SHOULD KEEP AN EYE ON IT. NOTHING WAS DONE TO FIX THE PROBLEM THERE WERE NO WARNING LAMPS OR INDICATORS WHEN THIS HAPPENED
Additional Notes:
THE TRANSMISSION PERIODICALLY DOES NOT ENGAGE WHEN IN DRIVE THE TRANSMISSION ALSO OVER REVS THE ENGINE WHILE GOING A SLOW SPEED I POINTED THIS OUT TO THE DEALER WHEN IN FOR SERVICE THEY STATED THEY WERE AWARE OF OTHER TRANSMISSION COMPLAINTS, AND I SHOULD KEEP AN EYE ON IT. NOTHING WAS DONE TO FIX THE PROBLEM THERE WERE NO WARNING LAMPS OR INDICATORS WHEN THIS HAPPENED
Mfg Campaign: 11441980
Recall Date: Nov 29, 2021
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Within a 2 month period after purchasing this vehicle, the windshield has cracked twice. First time was more understandable as a larger sized rock hit the windshield right next to the pillar on the passenger side creating a roughly 4” starburst crack. That one was replaced and 2 weeks later a tiny pebble kicked up and created a small chip on the upper corner driver side. Within about 30 seconds the chip spread halfway across the windshield. These new windshield seems to be extremely weak and falling in line with the issues the Telluride had as well with the Kia acoustic glass.
Corrective Action:
Within a 2 month period after purchasing this vehicle, the windshield has cracked twice. First time was more understandable as a larger sized rock hit the windshield right next to the pillar on the passenger side creating a roughly 4” starburst crack. That one was replaced and 2 weeks later a tiny pebble kicked up and created a small chip on the upper corner driver side. Within about 30 seconds the chip spread halfway across the windshield. These new windshield seems to be extremely weak and falling in line with the issues the Telluride had as well with the Kia acoustic glass.
Additional Notes:
Within a 2 month period after purchasing this vehicle, the windshield has cracked twice. First time was more understandable as a larger sized rock hit the windshield right next to the pillar on the passenger side creating a roughly 4” starburst crack. That one was replaced and 2 weeks later a tiny pebble kicked up and created a small chip on the upper corner driver side. Within about 30 seconds the chip spread halfway across the windshield. These new windshield seems to be extremely weak and falling in line with the issues the Telluride had as well with the Kia acoustic glass.
Mfg Campaign: 11441645
Recall Date: Nov 24, 2021
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission failure with no warning while driving on the highway. No warning lights before or while this occurred. Car would not accelerate. After being diagnosed at the dealership, we were told there have been other reports of the same issue therefore replacing the transmission would not be an option and Kia may have to buy the vehicle back. This is NOT a safe vehicle!!
Corrective Action:
Transmission failure with no warning while driving on the highway. No warning lights before or while this occurred. Car would not accelerate. After being diagnosed at the dealership, we were told there have been other reports of the same issue therefore replacing the transmission would not be an option and Kia may have to buy the vehicle back. This is NOT a safe vehicle!!
Additional Notes:
Transmission failure with no warning while driving on the highway. No warning lights before or while this occurred. Car would not accelerate. After being diagnosed at the dealership, we were told there have been other reports of the same issue therefore replacing the transmission would not be an option and Kia may have to buy the vehicle back. This is NOT a safe vehicle!!
Mfg Campaign: 11441222
Recall Date: Nov 21, 2021
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
At first from 1st to 2nd took RPM to 5,000 before shifting to 3rd. Almost like it was stuck in neutral over that time but clearly in Automatic. Once in third girl no power until RPM drops and then shifted.At high speed all seemed fine. Happened ever time I start/stopped until When turned off car and it on went away. Now this morning on the way to dealship no Forward or Revese so having it towed to dealership.
Corrective Action:
At first from 1st to 2nd took RPM to 5,000 before shifting to 3rd. Almost like it was stuck in neutral over that time but clearly in Automatic. Once in third girl no power until RPM drops and then shifted.At high speed all seemed fine. Happened ever time I start/stopped until When turned off car and it on went away. Now this morning on the way to dealship no Forward or Revese so having it towed to dealership.
Additional Notes:
At first from 1st to 2nd took RPM to 5,000 before shifting to 3rd. Almost like it was stuck in neutral over that time but clearly in Automatic. Once in third girl no power until RPM drops and then shifted.At high speed all seemed fine. Happened ever time I start/stopped until When turned off car and it on went away. Now this morning on the way to dealship no Forward or Revese so having it towed to dealership.
Mfg Campaign: 11440999
Recall Date: Nov 19, 2021
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle has a dual clutch transmission which causes the vehicle to lunge forward at idle. The transmission also "slips" at times during hard acceleration and results in very slow acceleration when entering a highway on a ramp or making way across an intersection. The transmission also shifts extremely hard when coming to a stop and then lunges requiring additional braking. This presents a safety issue when crossing an intersection or coming to a sudden stop in stop and go traffic. The vehicle has 10,000 miles was inspected (and reproduced) at the Kia dealership where I purchased it, and the service department states that the transmission is working as designed, which I believe since there are numerous complaints about the same issue on line and Kia forums. The newest issue (about 2 months old) is that there is a whining noise that appears to be coming from the transmission during acceleration until the transmission shifts into another gear. There are no warning lamps - the issue has been occurring since purchased in May 2021. It appears that this issue is with the dual clutch 2.5 turbo models across the Kia line.
Corrective Action:
The vehicle has a dual clutch transmission which causes the vehicle to lunge forward at idle. The transmission also "slips" at times during hard acceleration and results in very slow acceleration when entering a highway on a ramp or making way across an intersection. The transmission also shifts extremely hard when coming to a stop and then lunges requiring additional braking. This presents a safety issue when crossing an intersection or coming to a sudden stop in stop and go traffic. The vehicle has 10,000 miles was inspected (and reproduced) at the Kia dealership where I purchased it, and the service department states that the transmission is working as designed, which I believe since there are numerous complaints about the same issue on line and Kia forums. The newest issue (about 2 months old) is that there is a whining noise that appears to be coming from the transmission during acceleration until the transmission shifts into another gear. There are no warning lamps - the issue has been occurring since purchased in May 2021. It appears that this issue is with the dual clutch 2.5 turbo models across the Kia line.
Additional Notes:
The vehicle has a dual clutch transmission which causes the vehicle to lunge forward at idle. The transmission also "slips" at times during hard acceleration and results in very slow acceleration when entering a highway on a ramp or making way across an intersection. The transmission also shifts extremely hard when coming to a stop and then lunges requiring additional braking. This presents a safety issue when crossing an intersection or coming to a sudden stop in stop and go traffic. The vehicle has 10,000 miles was inspected (and reproduced) at the Kia dealership where I purchased it, and the service department states that the transmission is working as designed, which I believe since there are numerous complaints about the same issue on line and Kia forums. The newest issue (about 2 months old) is that there is a whining noise that appears to be coming from the transmission during acceleration until the transmission shifts into another gear. There are no warning lamps - the issue has been occurring since purchased in May 2021. It appears that this issue is with the dual clutch 2.5 turbo models across the Kia line.
Mfg Campaign: 11440599
Recall Date: Nov 16, 2021
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
When coming to a parking lot stop the vehicle skips or jumps and it can be felt on the floor board. I took it to get inspected at a Kia dealer who was able to identify the problem being my transmission and not the brakes. He informed me that Kia considers this a “normal condition” and that there was nothing they could do about it. This is extremely alarming and concerning that Kia is not concerned about transmission issues in their brands. There are no warning lights that come on. I feel unsafe driving this vehicle in fear of the transmission tearing up completely or running into the back of another vehicle or object. I drive on a busy interstate everyday for work and driving this vehicle in this condition is not safe in my opinion.
Corrective Action:
When coming to a parking lot stop the vehicle skips or jumps and it can be felt on the floor board. I took it to get inspected at a Kia dealer who was able to identify the problem being my transmission and not the brakes. He informed me that Kia considers this a “normal condition” and that there was nothing they could do about it. This is extremely alarming and concerning that Kia is not concerned about transmission issues in their brands. There are no warning lights that come on. I feel unsafe driving this vehicle in fear of the transmission tearing up completely or running into the back of another vehicle or object. I drive on a busy interstate everyday for work and driving this vehicle in this condition is not safe in my opinion.
Additional Notes:
When coming to a parking lot stop the vehicle skips or jumps and it can be felt on the floor board. I took it to get inspected at a Kia dealer who was able to identify the problem being my transmission and not the brakes. He informed me that Kia considers this a “normal condition” and that there was nothing they could do about it. This is extremely alarming and concerning that Kia is not concerned about transmission issues in their brands. There are no warning lights that come on. I feel unsafe driving this vehicle in fear of the transmission tearing up completely or running into the back of another vehicle or object. I drive on a busy interstate everyday for work and driving this vehicle in this condition is not safe in my opinion.
Mfg Campaign: 11440285
Recall Date: Nov 12, 2021
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving to work on I-95 when a message appeared on the dash to “Stop Safely Immediately”. Less than a minute later, I lost the ability to accelerate and the vehicle was losing speed. I pulled over to the shoulder. Vehicle was towed to the dealer. They were unable to pinpoint the issue and stated the entire transmission needs to be replaced.
Corrective Action:
I was driving to work on I-95 when a message appeared on the dash to “Stop Safely Immediately”. Less than a minute later, I lost the ability to accelerate and the vehicle was losing speed. I pulled over to the shoulder. Vehicle was towed to the dealer. They were unable to pinpoint the issue and stated the entire transmission needs to be replaced.
Additional Notes:
I was driving to work on I-95 when a message appeared on the dash to “Stop Safely Immediately”. Less than a minute later, I lost the ability to accelerate and the vehicle was losing speed. I pulled over to the shoulder. Vehicle was towed to the dealer. They were unable to pinpoint the issue and stated the entire transmission needs to be replaced.
Mfg Campaign: 11439568
Recall Date: Nov 6, 2021
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
My 9 month old (9000+ miles) car went completely into neutral while driving without any warning. The speed dropped quickly, and I was very closed to get hit by the car behind. I carefully stopped and turned off the car at a curbside, and it went back to normal when restarted. However, the next day I started the car like normal and found it wouldn't move either forward or reverse with the Check Engine Light on. The car was then towed to the dealership for inspection, and they were able to reproduce the problem. I was told the entire transmission needs to be replaced. The same terrifying experience is seen from multiple internet forums for the same new Kia Sorrento 2021.
Corrective Action:
My 9 month old (9000+ miles) car went completely into neutral while driving without any warning. The speed dropped quickly, and I was very closed to get hit by the car behind. I carefully stopped and turned off the car at a curbside, and it went back to normal when restarted. However, the next day I started the car like normal and found it wouldn't move either forward or reverse with the Check Engine Light on. The car was then towed to the dealership for inspection, and they were able to reproduce the problem. I was told the entire transmission needs to be replaced. The same terrifying experience is seen from multiple internet forums for the same new Kia Sorrento 2021.
Additional Notes:
My 9 month old (9000+ miles) car went completely into neutral while driving without any warning. The speed dropped quickly, and I was very closed to get hit by the car behind. I carefully stopped and turned off the car at a curbside, and it went back to normal when restarted. However, the next day I started the car like normal and found it wouldn't move either forward or reverse with the Check Engine Light on. The car was then towed to the dealership for inspection, and they were able to reproduce the problem. I was told the entire transmission needs to be replaced. The same terrifying experience is seen from multiple internet forums for the same new Kia Sorrento 2021.
Mfg Campaign: 11437521
Recall Date: Oct 20, 2021
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My 9 month old (9000+ miles) car went completely into neutral while driving without any warning. The speed dropped quickly, and I was very closed to get hit by the car behind. I carefully stopped and turned off the car at a curbside, and it went back to normal when restarted. However, the next day I started the car like normal and found it wouldn't move either forward or reverse with the Check Engine Light on. The car was then towed to the dealership for inspection, and they were able to reproduce the problem. I was told the entire transmission needs to be replaced. The same terrifying experience is seen from multiple internet forums for the same new Kia Sorrento 2021.
Corrective Action:
My 9 month old (9000+ miles) car went completely into neutral while driving without any warning. The speed dropped quickly, and I was very closed to get hit by the car behind. I carefully stopped and turned off the car at a curbside, and it went back to normal when restarted. However, the next day I started the car like normal and found it wouldn't move either forward or reverse with the Check Engine Light on. The car was then towed to the dealership for inspection, and they were able to reproduce the problem. I was told the entire transmission needs to be replaced. The same terrifying experience is seen from multiple internet forums for the same new Kia Sorrento 2021.
Additional Notes:
My 9 month old (9000+ miles) car went completely into neutral while driving without any warning. The speed dropped quickly, and I was very closed to get hit by the car behind. I carefully stopped and turned off the car at a curbside, and it went back to normal when restarted. However, the next day I started the car like normal and found it wouldn't move either forward or reverse with the Check Engine Light on. The car was then towed to the dealership for inspection, and they were able to reproduce the problem. I was told the entire transmission needs to be replaced. The same terrifying experience is seen from multiple internet forums for the same new Kia Sorrento 2021.
Mfg Campaign: 11437521
Recall Date: Oct 20, 2021
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car has 2500 miles and engine is revving funny, Cruise control was working fine but all of a sudden started noises like downshift problems and lost power for cruise control; mph light flashed it has the 8 speed transmission it says. Please look into this as I paid a lot of money for this car to have it acting up already. I do not trust Dealership to tell me the truth. Thank you.
Corrective Action:
Car has 2500 miles and engine is revving funny, Cruise control was working fine but all of a sudden started noises like downshift problems and lost power for cruise control; mph light flashed it has the 8 speed transmission it says. Please look into this as I paid a lot of money for this car to have it acting up already. I do not trust Dealership to tell me the truth. Thank you.
Additional Notes:
Car has 2500 miles and engine is revving funny, Cruise control was working fine but all of a sudden started noises like downshift problems and lost power for cruise control; mph light flashed it has the 8 speed transmission it says. Please look into this as I paid a lot of money for this car to have it acting up already. I do not trust Dealership to tell me the truth. Thank you.
Mfg Campaign: 11437182
Recall Date: Oct 18, 2021
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The SUV had a whistling noise then started leaking transmission fluid. I brought it in and the master tech said the whole transmission needed to be replaced. This is a NEW vehicle which only 5000 miles on it .
Corrective Action:
The SUV had a whistling noise then started leaking transmission fluid. I brought it in and the master tech said the whole transmission needed to be replaced. This is a NEW vehicle which only 5000 miles on it .
Additional Notes:
The SUV had a whistling noise then started leaking transmission fluid. I brought it in and the master tech said the whole transmission needed to be replaced. This is a NEW vehicle which only 5000 miles on it .
Mfg Campaign: 11435968
Recall Date: Oct 7, 2021
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