Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC280
Recall Date: Aug 31, 2023
Kia America, Inc.
Safety Issue:
Kia Motors, Inc. (Kia) is recalling certain 2021-2022 Sorento and 2021-2023 K5 vehicles. The vehicle's "fail-safe" limited-mobility drive mode may be impaired, when prompted by a transmission oil pump malfunction, which can result in a complete loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC250
Recall Date: Oct 11, 2022
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2022 Sorento and Telluride vehicles. The vehicles may be equipped with an incorrect spare tire which, when installed, can impair the anti-lock braking system (ABS) and the traction control system (TCS). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC244
Recall Date: Jul 19, 2022
Kia Motors America
Safety Issue:
Kia Motor America (Kia) is recalling certain 2022 Sorento vehicles. The oil supply pipe to the turbocharger may crack, which could result in an oil leak in the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC233
Recall Date: Mar 29, 2022
Consumer Complaints
200 ComplaintsKia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
While attempting to merge into 70mph traffic on the interstate, the vehicle suddenly lost all acceleration capabilities. I could have been in an accident due to the sudden loss of acceleration and eventual power to the engine. When I pressed on the gas pedal, there was no resistance and the pedal went all the way to the floor. The vehicle slowly accelerated on it's own from 20MPH to 55MPH without my pressing the accelerator. There were no warnings on the dash at this time. Once it reached 55MPH, it slowly began to decrease it's speed without my pressing the brake or accelerator. As it started decreasing in speed, a warning popped up "Check Hybrid system, Stop safely". At this time, the battery level showed 0 bars though it showed half full (8 bars before this happened). I got over to the side of the highway and continued coasting until the vehicle slowed itself to a complete stop at which point the car put itself in Park and engaged the Emergency Brake and the dash displayed "Parking brake automatically engaged" and the Engine Oil Pressure Warning light came on. I attempted to put the car back in Drive and the dash displayed "Shifting conditions not met". I turned the car off, let it sit a few minutes and restarted it. When I restarted it, the battery showed 0 bars and the display said "Park with engine On to charge battery". I put it in Drive and I was able to drive without any issues. The battery level went back up 6 bars in less than a minute and I drove it to the dealership. This was the 2nd time this happened. The same exact thing happened the first time and when I took it to the dealership they couldn't replicate the issue and there were no codes recorded. First incident was on 1/12/24. I immediately pulled over, put it in park and turned the vehicle off. It worked fine after restarting it. Second incident was on 1/25/24. There were no codes recorded this time either but I do have pictures of the dash displays. They are "live" photos.
Corrective Action:
While attempting to merge into 70mph traffic on the interstate, the vehicle suddenly lost all acceleration capabilities. I could have been in an accident due to the sudden loss of acceleration and eventual power to the engine. When I pressed on the gas pedal, there was no resistance and the pedal went all the way to the floor. The vehicle slowly accelerated on it's own from 20MPH to 55MPH without my pressing the accelerator. There were no warnings on the dash at this time. Once it reached 55MPH, it slowly began to decrease it's speed without my pressing the brake or accelerator. As it started decreasing in speed, a warning popped up "Check Hybrid system, Stop safely". At this time, the battery level showed 0 bars though it showed half full (8 bars before this happened). I got over to the side of the highway and continued coasting until the vehicle slowed itself to a complete stop at which point the car put itself in Park and engaged the Emergency Brake and the dash displayed "Parking brake automatically engaged" and the Engine Oil Pressure Warning light came on. I attempted to put the car back in Drive and the dash displayed "Shifting conditions not met". I turned the car off, let it sit a few minutes and restarted it. When I restarted it, the battery showed 0 bars and the display said "Park with engine On to charge battery". I put it in Drive and I was able to drive without any issues. The battery level went back up 6 bars in less than a minute and I drove it to the dealership. This was the 2nd time this happened. The same exact thing happened the first time and when I took it to the dealership they couldn't replicate the issue and there were no codes recorded. First incident was on 1/12/24. I immediately pulled over, put it in park and turned the vehicle off. It worked fine after restarting it. Second incident was on 1/25/24. There were no codes recorded this time either but I do have pictures of the dash displays. They are "live" photos.
Additional Notes:
While attempting to merge into 70mph traffic on the interstate, the vehicle suddenly lost all acceleration capabilities. I could have been in an accident due to the sudden loss of acceleration and eventual power to the engine. When I pressed on the gas pedal, there was no resistance and the pedal went all the way to the floor. The vehicle slowly accelerated on it's own from 20MPH to 55MPH without my pressing the accelerator. There were no warnings on the dash at this time. Once it reached 55MPH, it slowly began to decrease it's speed without my pressing the brake or accelerator. As it started decreasing in speed, a warning popped up "Check Hybrid system, Stop safely". At this time, the battery level showed 0 bars though it showed half full (8 bars before this happened). I got over to the side of the highway and continued coasting until the vehicle slowed itself to a complete stop at which point the car put itself in Park and engaged the Emergency Brake and the dash displayed "Parking brake automatically engaged" and the Engine Oil Pressure Warning light came on. I attempted to put the car back in Drive and the dash displayed "Shifting conditions not met". I turned the car off, let it sit a few minutes and restarted it. When I restarted it, the battery showed 0 bars and the display said "Park with engine On to charge battery". I put it in Drive and I was able to drive without any issues. The battery level went back up 6 bars in less than a minute and I drove it to the dealership. This was the 2nd time this happened. The same exact thing happened the first time and when I took it to the dealership they couldn't replicate the issue and there were no codes recorded. First incident was on 1/12/24. I immediately pulled over, put it in park and turned the vehicle off. It worked fine after restarting it. Second incident was on 1/25/24. There were no codes recorded this time either but I do have pictures of the dash displays. They are "live" photos.
Mfg Campaign: 11570398
Recall Date: Feb 6, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While attempting to merge into 70mph traffic on the interstate, the vehicle suddenly lost all acceleration capabilities. I could have been in an accident due to the sudden loss of acceleration and eventual power to the engine. When I pressed on the gas pedal, there was no resistance and the pedal went all the way to the floor. The vehicle slowly accelerated on it's own from 20MPH to 55MPH without my pressing the accelerator. There were no warnings on the dash at this time. Once it reached 55MPH, it slowly began to decrease it's speed without my pressing the brake or accelerator. As it started decreasing in speed, a warning popped up "Check Hybrid system, Stop safely". At this time, the battery level showed 0 bars though it showed half full (8 bars before this happened). I got over to the side of the highway and continued coasting until the vehicle slowed itself to a complete stop at which point the car put itself in Park and engaged the Emergency Brake and the dash displayed "Parking brake automatically engaged" and the Engine Oil Pressure Warning light came on. I attempted to put the car back in Drive and the dash displayed "Shifting conditions not met". I turned the car off, let it sit a few minutes and restarted it. When I restarted it, the battery showed 0 bars and the display said "Park with engine On to charge battery". I put it in Drive and I was able to drive without any issues. The battery level went back up 6 bars in less than a minute and I drove it to the dealership. This was the 2nd time this happened. The same exact thing happened the first time and when I took it to the dealership they couldn't replicate the issue and there were no codes recorded. First incident was on 1/12/24. I immediately pulled over, put it in park and turned the vehicle off. It worked fine after restarting it. Second incident was on 1/25/24. There were no codes recorded this time either but I do have pictures of the dash displays. They are "live" photos.
Corrective Action:
While attempting to merge into 70mph traffic on the interstate, the vehicle suddenly lost all acceleration capabilities. I could have been in an accident due to the sudden loss of acceleration and eventual power to the engine. When I pressed on the gas pedal, there was no resistance and the pedal went all the way to the floor. The vehicle slowly accelerated on it's own from 20MPH to 55MPH without my pressing the accelerator. There were no warnings on the dash at this time. Once it reached 55MPH, it slowly began to decrease it's speed without my pressing the brake or accelerator. As it started decreasing in speed, a warning popped up "Check Hybrid system, Stop safely". At this time, the battery level showed 0 bars though it showed half full (8 bars before this happened). I got over to the side of the highway and continued coasting until the vehicle slowed itself to a complete stop at which point the car put itself in Park and engaged the Emergency Brake and the dash displayed "Parking brake automatically engaged" and the Engine Oil Pressure Warning light came on. I attempted to put the car back in Drive and the dash displayed "Shifting conditions not met". I turned the car off, let it sit a few minutes and restarted it. When I restarted it, the battery showed 0 bars and the display said "Park with engine On to charge battery". I put it in Drive and I was able to drive without any issues. The battery level went back up 6 bars in less than a minute and I drove it to the dealership. This was the 2nd time this happened. The same exact thing happened the first time and when I took it to the dealership they couldn't replicate the issue and there were no codes recorded. First incident was on 1/12/24. I immediately pulled over, put it in park and turned the vehicle off. It worked fine after restarting it. Second incident was on 1/25/24. There were no codes recorded this time either but I do have pictures of the dash displays. They are "live" photos.
Additional Notes:
While attempting to merge into 70mph traffic on the interstate, the vehicle suddenly lost all acceleration capabilities. I could have been in an accident due to the sudden loss of acceleration and eventual power to the engine. When I pressed on the gas pedal, there was no resistance and the pedal went all the way to the floor. The vehicle slowly accelerated on it's own from 20MPH to 55MPH without my pressing the accelerator. There were no warnings on the dash at this time. Once it reached 55MPH, it slowly began to decrease it's speed without my pressing the brake or accelerator. As it started decreasing in speed, a warning popped up "Check Hybrid system, Stop safely". At this time, the battery level showed 0 bars though it showed half full (8 bars before this happened). I got over to the side of the highway and continued coasting until the vehicle slowed itself to a complete stop at which point the car put itself in Park and engaged the Emergency Brake and the dash displayed "Parking brake automatically engaged" and the Engine Oil Pressure Warning light came on. I attempted to put the car back in Drive and the dash displayed "Shifting conditions not met". I turned the car off, let it sit a few minutes and restarted it. When I restarted it, the battery showed 0 bars and the display said "Park with engine On to charge battery". I put it in Drive and I was able to drive without any issues. The battery level went back up 6 bars in less than a minute and I drove it to the dealership. This was the 2nd time this happened. The same exact thing happened the first time and when I took it to the dealership they couldn't replicate the issue and there were no codes recorded. First incident was on 1/12/24. I immediately pulled over, put it in park and turned the vehicle off. It worked fine after restarting it. Second incident was on 1/25/24. There were no codes recorded this time either but I do have pictures of the dash displays. They are "live" photos.
Mfg Campaign: 11570398
Recall Date: Feb 6, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While attempting to merge into 70mph traffic on the interstate, the vehicle suddenly lost all acceleration capabilities. I could have been in an accident due to the sudden loss of acceleration and eventual power to the engine. When I pressed on the gas pedal, there was no resistance and the pedal went all the way to the floor. The vehicle slowly accelerated on it's own from 20MPH to 55MPH without my pressing the accelerator. There were no warnings on the dash at this time. Once it reached 55MPH, it slowly began to decrease it's speed without my pressing the brake or accelerator. As it started decreasing in speed, a warning popped up "Check Hybrid system, Stop safely". At this time, the battery level showed 0 bars though it showed half full (8 bars before this happened). I got over to the side of the highway and continued coasting until the vehicle slowed itself to a complete stop at which point the car put itself in Park and engaged the Emergency Brake and the dash displayed "Parking brake automatically engaged" and the Engine Oil Pressure Warning light came on. I attempted to put the car back in Drive and the dash displayed "Shifting conditions not met". I turned the car off, let it sit a few minutes and restarted it. When I restarted it, the battery showed 0 bars and the display said "Park with engine On to charge battery". I put it in Drive and I was able to drive without any issues. The battery level went back up 6 bars in less than a minute and I drove it to the dealership. This was the 2nd time this happened. The same exact thing happened the first time and when I took it to the dealership they couldn't replicate the issue and there were no codes recorded. First incident was on 1/12/24. I immediately pulled over, put it in park and turned the vehicle off. It worked fine after restarting it. Second incident was on 1/25/24. There were no codes recorded this time either but I do have pictures of the dash displays. They are "live" photos.
Corrective Action:
While attempting to merge into 70mph traffic on the interstate, the vehicle suddenly lost all acceleration capabilities. I could have been in an accident due to the sudden loss of acceleration and eventual power to the engine. When I pressed on the gas pedal, there was no resistance and the pedal went all the way to the floor. The vehicle slowly accelerated on it's own from 20MPH to 55MPH without my pressing the accelerator. There were no warnings on the dash at this time. Once it reached 55MPH, it slowly began to decrease it's speed without my pressing the brake or accelerator. As it started decreasing in speed, a warning popped up "Check Hybrid system, Stop safely". At this time, the battery level showed 0 bars though it showed half full (8 bars before this happened). I got over to the side of the highway and continued coasting until the vehicle slowed itself to a complete stop at which point the car put itself in Park and engaged the Emergency Brake and the dash displayed "Parking brake automatically engaged" and the Engine Oil Pressure Warning light came on. I attempted to put the car back in Drive and the dash displayed "Shifting conditions not met". I turned the car off, let it sit a few minutes and restarted it. When I restarted it, the battery showed 0 bars and the display said "Park with engine On to charge battery". I put it in Drive and I was able to drive without any issues. The battery level went back up 6 bars in less than a minute and I drove it to the dealership. This was the 2nd time this happened. The same exact thing happened the first time and when I took it to the dealership they couldn't replicate the issue and there were no codes recorded. First incident was on 1/12/24. I immediately pulled over, put it in park and turned the vehicle off. It worked fine after restarting it. Second incident was on 1/25/24. There were no codes recorded this time either but I do have pictures of the dash displays. They are "live" photos.
Additional Notes:
While attempting to merge into 70mph traffic on the interstate, the vehicle suddenly lost all acceleration capabilities. I could have been in an accident due to the sudden loss of acceleration and eventual power to the engine. When I pressed on the gas pedal, there was no resistance and the pedal went all the way to the floor. The vehicle slowly accelerated on it's own from 20MPH to 55MPH without my pressing the accelerator. There were no warnings on the dash at this time. Once it reached 55MPH, it slowly began to decrease it's speed without my pressing the brake or accelerator. As it started decreasing in speed, a warning popped up "Check Hybrid system, Stop safely". At this time, the battery level showed 0 bars though it showed half full (8 bars before this happened). I got over to the side of the highway and continued coasting until the vehicle slowed itself to a complete stop at which point the car put itself in Park and engaged the Emergency Brake and the dash displayed "Parking brake automatically engaged" and the Engine Oil Pressure Warning light came on. I attempted to put the car back in Drive and the dash displayed "Shifting conditions not met". I turned the car off, let it sit a few minutes and restarted it. When I restarted it, the battery showed 0 bars and the display said "Park with engine On to charge battery". I put it in Drive and I was able to drive without any issues. The battery level went back up 6 bars in less than a minute and I drove it to the dealership. This was the 2nd time this happened. The same exact thing happened the first time and when I took it to the dealership they couldn't replicate the issue and there were no codes recorded. First incident was on 1/12/24. I immediately pulled over, put it in park and turned the vehicle off. It worked fine after restarting it. Second incident was on 1/25/24. There were no codes recorded this time either but I do have pictures of the dash displays. They are "live" photos.
Mfg Campaign: 11570398
Recall Date: Feb 6, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving, all lights on the dash will light up and the gas pedal loses power. The only way to move the car to the side of the road out of danger is by coasting to the shoulder which can be very unsafe on the interstate. The car remains running with no power until it is cut off and turned back on. This has happened four times with the dealership being unable to specifically identify and fix the problem.
Corrective Action:
While driving, all lights on the dash will light up and the gas pedal loses power. The only way to move the car to the side of the road out of danger is by coasting to the shoulder which can be very unsafe on the interstate. The car remains running with no power until it is cut off and turned back on. This has happened four times with the dealership being unable to specifically identify and fix the problem.
Additional Notes:
While driving, all lights on the dash will light up and the gas pedal loses power. The only way to move the car to the side of the road out of danger is by coasting to the shoulder which can be very unsafe on the interstate. The car remains running with no power until it is cut off and turned back on. This has happened four times with the dealership being unable to specifically identify and fix the problem.
Mfg Campaign: 11569924
Recall Date: Feb 5, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While driving, all lights on the dash will light up and the gas pedal loses power. The only way to move the car to the side of the road out of danger is by coasting to the shoulder which can be very unsafe on the interstate. The car remains running with no power until it is cut off and turned back on. This has happened four times with the dealership being unable to specifically identify and fix the problem.
Corrective Action:
While driving, all lights on the dash will light up and the gas pedal loses power. The only way to move the car to the side of the road out of danger is by coasting to the shoulder which can be very unsafe on the interstate. The car remains running with no power until it is cut off and turned back on. This has happened four times with the dealership being unable to specifically identify and fix the problem.
Additional Notes:
While driving, all lights on the dash will light up and the gas pedal loses power. The only way to move the car to the side of the road out of danger is by coasting to the shoulder which can be very unsafe on the interstate. The car remains running with no power until it is cut off and turned back on. This has happened four times with the dealership being unable to specifically identify and fix the problem.
Mfg Campaign: 11569924
Recall Date: Feb 5, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I recently got this vehicle and only has 26k miles on it. I have always been a good driver and have taken care of this vehicle, but this vehicle has brought too much stress in my life recently. Keeps breaking down, and i have to repeatedly go to the service center. My value for time is gone. The service team are not welcoming and they never give you a replacement car. Not everyone has a replacement car for when it will break down. It messed up with all of my schedule, my family's schedule, kid not being able to go to school. Me not being able to go to work. Today i had to take my car to service again, second time. Last time i had to book a rental car from my own pocket for 2 whole week. And it broke down again today, i have no car and it has been a worst experience. KIA needs to do something about this. I will never be a KIA customer again in my life. KIA has a worst engine and worst customer service.
Corrective Action:
I recently got this vehicle and only has 26k miles on it. I have always been a good driver and have taken care of this vehicle, but this vehicle has brought too much stress in my life recently. Keeps breaking down, and i have to repeatedly go to the service center. My value for time is gone. The service team are not welcoming and they never give you a replacement car. Not everyone has a replacement car for when it will break down. It messed up with all of my schedule, my family's schedule, kid not being able to go to school. Me not being able to go to work. Today i had to take my car to service again, second time. Last time i had to book a rental car from my own pocket for 2 whole week. And it broke down again today, i have no car and it has been a worst experience. KIA needs to do something about this. I will never be a KIA customer again in my life. KIA has a worst engine and worst customer service.
Additional Notes:
I recently got this vehicle and only has 26k miles on it. I have always been a good driver and have taken care of this vehicle, but this vehicle has brought too much stress in my life recently. Keeps breaking down, and i have to repeatedly go to the service center. My value for time is gone. The service team are not welcoming and they never give you a replacement car. Not everyone has a replacement car for when it will break down. It messed up with all of my schedule, my family's schedule, kid not being able to go to school. Me not being able to go to work. Today i had to take my car to service again, second time. Last time i had to book a rental car from my own pocket for 2 whole week. And it broke down again today, i have no car and it has been a worst experience. KIA needs to do something about this. I will never be a KIA customer again in my life. KIA has a worst engine and worst customer service.
Mfg Campaign: 11567821
Recall Date: Jan 25, 2024
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I recently got this vehicle and only has 26k miles on it. I have always been a good driver and have taken care of this vehicle, but this vehicle has brought too much stress in my life recently. Keeps breaking down, and i have to repeatedly go to the service center. My value for time is gone. The service team are not welcoming and they never give you a replacement car. Not everyone has a replacement car for when it will break down. It messed up with all of my schedule, my family's schedule, kid not being able to go to school. Me not being able to go to work. Today i had to take my car to service again, second time. Last time i had to book a rental car from my own pocket for 2 whole week. And it broke down again today, i have no car and it has been a worst experience. KIA needs to do something about this. I will never be a KIA customer again in my life. KIA has a worst engine and worst customer service.
Corrective Action:
I recently got this vehicle and only has 26k miles on it. I have always been a good driver and have taken care of this vehicle, but this vehicle has brought too much stress in my life recently. Keeps breaking down, and i have to repeatedly go to the service center. My value for time is gone. The service team are not welcoming and they never give you a replacement car. Not everyone has a replacement car for when it will break down. It messed up with all of my schedule, my family's schedule, kid not being able to go to school. Me not being able to go to work. Today i had to take my car to service again, second time. Last time i had to book a rental car from my own pocket for 2 whole week. And it broke down again today, i have no car and it has been a worst experience. KIA needs to do something about this. I will never be a KIA customer again in my life. KIA has a worst engine and worst customer service.
Additional Notes:
I recently got this vehicle and only has 26k miles on it. I have always been a good driver and have taken care of this vehicle, but this vehicle has brought too much stress in my life recently. Keeps breaking down, and i have to repeatedly go to the service center. My value for time is gone. The service team are not welcoming and they never give you a replacement car. Not everyone has a replacement car for when it will break down. It messed up with all of my schedule, my family's schedule, kid not being able to go to school. Me not being able to go to work. Today i had to take my car to service again, second time. Last time i had to book a rental car from my own pocket for 2 whole week. And it broke down again today, i have no car and it has been a worst experience. KIA needs to do something about this. I will never be a KIA customer again in my life. KIA has a worst engine and worst customer service.
Mfg Campaign: 11567821
Recall Date: Jan 25, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I recently got this vehicle and only has 26k miles on it. I have always been a good driver and have taken care of this vehicle, but this vehicle has brought too much stress in my life recently. Keeps breaking down, and i have to repeatedly go to the service center. My value for time is gone. The service team are not welcoming and they never give you a replacement car. Not everyone has a replacement car for when it will break down. It messed up with all of my schedule, my family's schedule, kid not being able to go to school. Me not being able to go to work. Today i had to take my car to service again, second time. Last time i had to book a rental car from my own pocket for 2 whole week. And it broke down again today, i have no car and it has been a worst experience. KIA needs to do something about this. I will never be a KIA customer again in my life. KIA has a worst engine and worst customer service.
Corrective Action:
I recently got this vehicle and only has 26k miles on it. I have always been a good driver and have taken care of this vehicle, but this vehicle has brought too much stress in my life recently. Keeps breaking down, and i have to repeatedly go to the service center. My value for time is gone. The service team are not welcoming and they never give you a replacement car. Not everyone has a replacement car for when it will break down. It messed up with all of my schedule, my family's schedule, kid not being able to go to school. Me not being able to go to work. Today i had to take my car to service again, second time. Last time i had to book a rental car from my own pocket for 2 whole week. And it broke down again today, i have no car and it has been a worst experience. KIA needs to do something about this. I will never be a KIA customer again in my life. KIA has a worst engine and worst customer service.
Additional Notes:
I recently got this vehicle and only has 26k miles on it. I have always been a good driver and have taken care of this vehicle, but this vehicle has brought too much stress in my life recently. Keeps breaking down, and i have to repeatedly go to the service center. My value for time is gone. The service team are not welcoming and they never give you a replacement car. Not everyone has a replacement car for when it will break down. It messed up with all of my schedule, my family's schedule, kid not being able to go to school. Me not being able to go to work. Today i had to take my car to service again, second time. Last time i had to book a rental car from my own pocket for 2 whole week. And it broke down again today, i have no car and it has been a worst experience. KIA needs to do something about this. I will never be a KIA customer again in my life. KIA has a worst engine and worst customer service.
Mfg Campaign: 11567821
Recall Date: Jan 25, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The heater does not work when the vehicle is running, it only works when parked. I have done research & I am not the only one experiencing the same issue. There was another Sorento owner that was at the same car shop that I went to with the exact same issue. No one is diagnosing it including the dealership, I’ve taken the car to two different once’s & other shops as well.
Corrective Action:
The heater does not work when the vehicle is running, it only works when parked. I have done research & I am not the only one experiencing the same issue. There was another Sorento owner that was at the same car shop that I went to with the exact same issue. No one is diagnosing it including the dealership, I’ve taken the car to two different once’s & other shops as well.
Additional Notes:
The heater does not work when the vehicle is running, it only works when parked. I have done research & I am not the only one experiencing the same issue. There was another Sorento owner that was at the same car shop that I went to with the exact same issue. No one is diagnosing it including the dealership, I’ve taken the car to two different once’s & other shops as well.
Mfg Campaign: 11565839
Recall Date: Jan 16, 2024
Kia America, Inc.
Defect Description:
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Potential Consequences:
The heater does not work when the vehicle is running, it only works when parked. I have done research & I am not the only one experiencing the same issue. There was another Sorento owner that was at the same car shop that I went to with the exact same issue. No one is diagnosing it including the dealership, I’ve taken the car to two different once’s & other shops as well.
Corrective Action:
The heater does not work when the vehicle is running, it only works when parked. I have done research & I am not the only one experiencing the same issue. There was another Sorento owner that was at the same car shop that I went to with the exact same issue. No one is diagnosing it including the dealership, I’ve taken the car to two different once’s & other shops as well.
Additional Notes:
The heater does not work when the vehicle is running, it only works when parked. I have done research & I am not the only one experiencing the same issue. There was another Sorento owner that was at the same car shop that I went to with the exact same issue. No one is diagnosing it including the dealership, I’ve taken the car to two different once’s & other shops as well.
Mfg Campaign: 11565839
Recall Date: Jan 16, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2022 Kia Sorento. The contact stated that while driving at 40 MPH and approaching a stop light, the contact heard an abnormal clinking sound, the vehicle lost motive power and the vehicle decelerated independently. The vehicle was driven to the residence. The contact stated that the vehicle failed to exceed 25 MPH. The vehicle was taken to the dealer where it was diagnosed with a failed propeller shaft drive shaft boot. The contact was informed that the propeller shaft drive shaft boot needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 21,016.
Corrective Action:
The contact owns a 2022 Kia Sorento. The contact stated that while driving at 40 MPH and approaching a stop light, the contact heard an abnormal clinking sound, the vehicle lost motive power and the vehicle decelerated independently. The vehicle was driven to the residence. The contact stated that the vehicle failed to exceed 25 MPH. The vehicle was taken to the dealer where it was diagnosed with a failed propeller shaft drive shaft boot. The contact was informed that the propeller shaft drive shaft boot needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 21,016.
Additional Notes:
The contact owns a 2022 Kia Sorento. The contact stated that while driving at 40 MPH and approaching a stop light, the contact heard an abnormal clinking sound, the vehicle lost motive power and the vehicle decelerated independently. The vehicle was driven to the residence. The contact stated that the vehicle failed to exceed 25 MPH. The vehicle was taken to the dealer where it was diagnosed with a failed propeller shaft drive shaft boot. The contact was informed that the propeller shaft drive shaft boot needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 21,016.
Mfg Campaign: 11559755
Recall Date: Dec 12, 2023
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
I was driving when the ESC electronic stability control kept going on. Then all of a sudden the pedal and brake would start to shake and not work. Randomly driving when light would go on and then the pedal and brake would shake. I had to pull over. Light would go on and off. Roads were dry normal no issues.
Corrective Action:
I was driving when the ESC electronic stability control kept going on. Then all of a sudden the pedal and brake would start to shake and not work. Randomly driving when light would go on and then the pedal and brake would shake. I had to pull over. Light would go on and off. Roads were dry normal no issues.
Additional Notes:
I was driving when the ESC electronic stability control kept going on. Then all of a sudden the pedal and brake would start to shake and not work. Randomly driving when light would go on and then the pedal and brake would shake. I had to pull over. Light would go on and off. Roads were dry normal no issues.
Mfg Campaign: 11559429
Recall Date: Dec 11, 2023
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving when the ESC electronic stability control kept going on. Then all of a sudden the pedal and brake would start to shake and not work. Randomly driving when light would go on and then the pedal and brake would shake. I had to pull over. Light would go on and off. Roads were dry normal no issues.
Corrective Action:
I was driving when the ESC electronic stability control kept going on. Then all of a sudden the pedal and brake would start to shake and not work. Randomly driving when light would go on and then the pedal and brake would shake. I had to pull over. Light would go on and off. Roads were dry normal no issues.
Additional Notes:
I was driving when the ESC electronic stability control kept going on. Then all of a sudden the pedal and brake would start to shake and not work. Randomly driving when light would go on and then the pedal and brake would shake. I had to pull over. Light would go on and off. Roads were dry normal no issues.
Mfg Campaign: 11559429
Recall Date: Dec 11, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving when the ESC electronic stability control kept going on. Then all of a sudden the pedal and brake would start to shake and not work. Randomly driving when light would go on and then the pedal and brake would shake. I had to pull over. Light would go on and off. Roads were dry normal no issues.
Corrective Action:
I was driving when the ESC electronic stability control kept going on. Then all of a sudden the pedal and brake would start to shake and not work. Randomly driving when light would go on and then the pedal and brake would shake. I had to pull over. Light would go on and off. Roads were dry normal no issues.
Additional Notes:
I was driving when the ESC electronic stability control kept going on. Then all of a sudden the pedal and brake would start to shake and not work. Randomly driving when light would go on and then the pedal and brake would shake. I had to pull over. Light would go on and off. Roads were dry normal no issues.
Mfg Campaign: 11559429
Recall Date: Dec 11, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine shaking P03400
Corrective Action:
Engine shaking P03400
Additional Notes:
Engine shaking P03400
Mfg Campaign: 11556353
Recall Date: Nov 21, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Engine shaking P03400
Corrective Action:
Engine shaking P03400
Additional Notes:
Engine shaking P03400
Mfg Campaign: 11556353
Recall Date: Nov 21, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My car lost power & completely shut down at 70 mph on the highway. My dash lights went place & I had no control of vehicle other than to go straight & come to a rolling stop. It has shut off repeatedly while driving
Corrective Action:
My car lost power & completely shut down at 70 mph on the highway. My dash lights went place & I had no control of vehicle other than to go straight & come to a rolling stop. It has shut off repeatedly while driving
Additional Notes:
My car lost power & completely shut down at 70 mph on the highway. My dash lights went place & I had no control of vehicle other than to go straight & come to a rolling stop. It has shut off repeatedly while driving
Mfg Campaign: 11553282
Recall Date: Nov 2, 2023
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
My car lost power & completely shut down at 70 mph on the highway. My dash lights went place & I had no control of vehicle other than to go straight & come to a rolling stop. It has shut off repeatedly while driving
Corrective Action:
My car lost power & completely shut down at 70 mph on the highway. My dash lights went place & I had no control of vehicle other than to go straight & come to a rolling stop. It has shut off repeatedly while driving
Additional Notes:
My car lost power & completely shut down at 70 mph on the highway. My dash lights went place & I had no control of vehicle other than to go straight & come to a rolling stop. It has shut off repeatedly while driving
Mfg Campaign: 11553282
Recall Date: Nov 2, 2023
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
My car lost power & completely shut down at 70 mph on the highway. My dash lights went place & I had no control of vehicle other than to go straight & come to a rolling stop. It has shut off repeatedly while driving
Corrective Action:
My car lost power & completely shut down at 70 mph on the highway. My dash lights went place & I had no control of vehicle other than to go straight & come to a rolling stop. It has shut off repeatedly while driving
Additional Notes:
My car lost power & completely shut down at 70 mph on the highway. My dash lights went place & I had no control of vehicle other than to go straight & come to a rolling stop. It has shut off repeatedly while driving
Mfg Campaign: 11553282
Recall Date: Nov 2, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? Engine Control System - yes, it is. How was your safety or the safety of others put at risk? Check engine light came on, the car start shaking really hard, and there was a loss of power. Kia has said the car isn't safe to drive. Has the problem been reproduced or confirmed by a dealer or independent service center? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, not yet. Kia dealers are saying it'll be 3-4 months before they can inspect it to figure out what is wrong. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The check engine light came on at the time the failure occurred. Codes are P219FF and P030400 both are tied to the Powertrain.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? Engine Control System - yes, it is. How was your safety or the safety of others put at risk? Check engine light came on, the car start shaking really hard, and there was a loss of power. Kia has said the car isn't safe to drive. Has the problem been reproduced or confirmed by a dealer or independent service center? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, not yet. Kia dealers are saying it'll be 3-4 months before they can inspect it to figure out what is wrong. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The check engine light came on at the time the failure occurred. Codes are P219FF and P030400 both are tied to the Powertrain.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? Engine Control System - yes, it is. How was your safety or the safety of others put at risk? Check engine light came on, the car start shaking really hard, and there was a loss of power. Kia has said the car isn't safe to drive. Has the problem been reproduced or confirmed by a dealer or independent service center? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, not yet. Kia dealers are saying it'll be 3-4 months before they can inspect it to figure out what is wrong. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The check engine light came on at the time the failure occurred. Codes are P219FF and P030400 both are tied to the Powertrain.
Mfg Campaign: 11550880
Recall Date: Oct 19, 2023
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury