Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: SC331
Recall Date: Jan 13, 2025
Consumer Complaints
37 ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2025 Kia Sorento. The contact stated that while her husband was driving 50 MPH, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. Due to the failure, the contact's husband coasted the vehicle off to the shoulder of the highway. The vehicle was restarted; however, the failure persisted. The contact called the dealer and made an appointment to have the vehicle serviced. The contact drove the vehicle without failure. The dealer performed a diagnostic test, but no fault was found with vehicle. The contact was instructed to pick up the vehicle. The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired and remained with the dealer. The failure mileage was 213.
Corrective Action:
The contact owns a 2025 Kia Sorento. The contact stated that while her husband was driving 50 MPH, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. Due to the failure, the contact's husband coasted the vehicle off to the shoulder of the highway. The vehicle was restarted; however, the failure persisted. The contact called the dealer and made an appointment to have the vehicle serviced. The contact drove the vehicle without failure. The dealer performed a diagnostic test, but no fault was found with vehicle. The contact was instructed to pick up the vehicle. The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired and remained with the dealer. The failure mileage was 213.
Additional Notes:
The contact owns a 2025 Kia Sorento. The contact stated that while her husband was driving 50 MPH, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. Due to the failure, the contact's husband coasted the vehicle off to the shoulder of the highway. The vehicle was restarted; however, the failure persisted. The contact called the dealer and made an appointment to have the vehicle serviced. The contact drove the vehicle without failure. The dealer performed a diagnostic test, but no fault was found with vehicle. The contact was instructed to pick up the vehicle. The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired and remained with the dealer. The failure mileage was 213.
Mfg Campaign: 11661904
Recall Date: May 19, 2025
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Driver Attn Warning randomly goes off frequently for no reason, this malfunction involves the front camera causing this frequent warning for no reason. This faulty issue gives the driver the sense that it should be ignored as it goes off for no reason, this makes this safety system null and void. It is equivalent to the blind spot warning going off so that the driver ignores it over time leading to them pulling in front of a car in there blind spot. The dealer and manufacturer know about this issue but refuse to do anything to fix it, the dealer says it's in the software of the car and they can't change it and Kia refers me back to the dealer, it's a frustrating run around for the customer. No it has not been inspected by insurance or police. The driver attention warning feature with a coffee cup began flashing a warning as soon as we pulled it off the lot
Corrective Action:
Driver Attn Warning randomly goes off frequently for no reason, this malfunction involves the front camera causing this frequent warning for no reason. This faulty issue gives the driver the sense that it should be ignored as it goes off for no reason, this makes this safety system null and void. It is equivalent to the blind spot warning going off so that the driver ignores it over time leading to them pulling in front of a car in there blind spot. The dealer and manufacturer know about this issue but refuse to do anything to fix it, the dealer says it's in the software of the car and they can't change it and Kia refers me back to the dealer, it's a frustrating run around for the customer. No it has not been inspected by insurance or police. The driver attention warning feature with a coffee cup began flashing a warning as soon as we pulled it off the lot
Additional Notes:
Driver Attn Warning randomly goes off frequently for no reason, this malfunction involves the front camera causing this frequent warning for no reason. This faulty issue gives the driver the sense that it should be ignored as it goes off for no reason, this makes this safety system null and void. It is equivalent to the blind spot warning going off so that the driver ignores it over time leading to them pulling in front of a car in there blind spot. The dealer and manufacturer know about this issue but refuse to do anything to fix it, the dealer says it's in the software of the car and they can't change it and Kia refers me back to the dealer, it's a frustrating run around for the customer. No it has not been inspected by insurance or police. The driver attention warning feature with a coffee cup began flashing a warning as soon as we pulled it off the lot
Mfg Campaign: 11659855
Recall Date: May 8, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Was turning right onto the road when the steering locked up and every safety warning light came on. My car literally stopped moving in the middle of the road. I wasn't literally right down the road from my house so thankfully I was able to get the car back to my house. The steering felt worse than not having power steering. I called and the dealership Matt Blac KIA of Toms River, and they had my car towed to the dealership around 10 am on April 4th. Around 4pm I was told they still had no idea what was wrong with my car, and to come pick up a loaner car. On April 5th at 4:42 pm I received a text stating the wiring harness wasn't secured properly and rubbed the steering shaft, and they had to contact Kia to see how to proceed. April 11th was told the part arrived and hopefully sometime next week I would get my vehicle. As of right now I still don't have my vehicle and have no idea of when I will get it back. My main concern is that this was a serious oversight on the assembly of this car, and could have had very different results if I was not in my neighborhood and was on a busier road.
Corrective Action:
Was turning right onto the road when the steering locked up and every safety warning light came on. My car literally stopped moving in the middle of the road. I wasn't literally right down the road from my house so thankfully I was able to get the car back to my house. The steering felt worse than not having power steering. I called and the dealership Matt Blac KIA of Toms River, and they had my car towed to the dealership around 10 am on April 4th. Around 4pm I was told they still had no idea what was wrong with my car, and to come pick up a loaner car. On April 5th at 4:42 pm I received a text stating the wiring harness wasn't secured properly and rubbed the steering shaft, and they had to contact Kia to see how to proceed. April 11th was told the part arrived and hopefully sometime next week I would get my vehicle. As of right now I still don't have my vehicle and have no idea of when I will get it back. My main concern is that this was a serious oversight on the assembly of this car, and could have had very different results if I was not in my neighborhood and was on a busier road.
Additional Notes:
Was turning right onto the road when the steering locked up and every safety warning light came on. My car literally stopped moving in the middle of the road. I wasn't literally right down the road from my house so thankfully I was able to get the car back to my house. The steering felt worse than not having power steering. I called and the dealership Matt Blac KIA of Toms River, and they had my car towed to the dealership around 10 am on April 4th. Around 4pm I was told they still had no idea what was wrong with my car, and to come pick up a loaner car. On April 5th at 4:42 pm I received a text stating the wiring harness wasn't secured properly and rubbed the steering shaft, and they had to contact Kia to see how to proceed. April 11th was told the part arrived and hopefully sometime next week I would get my vehicle. As of right now I still don't have my vehicle and have no idea of when I will get it back. My main concern is that this was a serious oversight on the assembly of this car, and could have had very different results if I was not in my neighborhood and was on a busier road.
Mfg Campaign: 11656233
Recall Date: Apr 23, 2025
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
Was turning right onto the road when the steering locked up and every safety warning light came on. My car literally stopped moving in the middle of the road. I wasn't literally right down the road from my house so thankfully I was able to get the car back to my house. The steering felt worse than not having power steering. I called and the dealership Matt Blac KIA of Toms River, and they had my car towed to the dealership around 10 am on April 4th. Around 4pm I was told they still had no idea what was wrong with my car, and to come pick up a loaner car. On April 5th at 4:42 pm I received a text stating the wiring harness wasn't secured properly and rubbed the steering shaft, and they had to contact Kia to see how to proceed. April 11th was told the part arrived and hopefully sometime next week I would get my vehicle. As of right now I still don't have my vehicle and have no idea of when I will get it back. My main concern is that this was a serious oversight on the assembly of this car, and could have had very different results if I was not in my neighborhood and was on a busier road.
Corrective Action:
Was turning right onto the road when the steering locked up and every safety warning light came on. My car literally stopped moving in the middle of the road. I wasn't literally right down the road from my house so thankfully I was able to get the car back to my house. The steering felt worse than not having power steering. I called and the dealership Matt Blac KIA of Toms River, and they had my car towed to the dealership around 10 am on April 4th. Around 4pm I was told they still had no idea what was wrong with my car, and to come pick up a loaner car. On April 5th at 4:42 pm I received a text stating the wiring harness wasn't secured properly and rubbed the steering shaft, and they had to contact Kia to see how to proceed. April 11th was told the part arrived and hopefully sometime next week I would get my vehicle. As of right now I still don't have my vehicle and have no idea of when I will get it back. My main concern is that this was a serious oversight on the assembly of this car, and could have had very different results if I was not in my neighborhood and was on a busier road.
Additional Notes:
Was turning right onto the road when the steering locked up and every safety warning light came on. My car literally stopped moving in the middle of the road. I wasn't literally right down the road from my house so thankfully I was able to get the car back to my house. The steering felt worse than not having power steering. I called and the dealership Matt Blac KIA of Toms River, and they had my car towed to the dealership around 10 am on April 4th. Around 4pm I was told they still had no idea what was wrong with my car, and to come pick up a loaner car. On April 5th at 4:42 pm I received a text stating the wiring harness wasn't secured properly and rubbed the steering shaft, and they had to contact Kia to see how to proceed. April 11th was told the part arrived and hopefully sometime next week I would get my vehicle. As of right now I still don't have my vehicle and have no idea of when I will get it back. My main concern is that this was a serious oversight on the assembly of this car, and could have had very different results if I was not in my neighborhood and was on a busier road.
Mfg Campaign: 11656233
Recall Date: Apr 23, 2025
Kia America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Was turning right onto the road when the steering locked up and every safety warning light came on. My car literally stopped moving in the middle of the road. I wasn't literally right down the road from my house so thankfully I was able to get the car back to my house. The steering felt worse than not having power steering. I called and the dealership Matt Blac KIA of Toms River, and they had my car towed to the dealership around 10 am on April 4th. Around 4pm I was told they still had no idea what was wrong with my car, and to come pick up a loaner car. On April 5th at 4:42 pm I received a text stating the wiring harness wasn't secured properly and rubbed the steering shaft, and they had to contact Kia to see how to proceed. April 11th was told the part arrived and hopefully sometime next week I would get my vehicle. As of right now I still don't have my vehicle and have no idea of when I will get it back. My main concern is that this was a serious oversight on the assembly of this car, and could have had very different results if I was not in my neighborhood and was on a busier road.
Corrective Action:
Was turning right onto the road when the steering locked up and every safety warning light came on. My car literally stopped moving in the middle of the road. I wasn't literally right down the road from my house so thankfully I was able to get the car back to my house. The steering felt worse than not having power steering. I called and the dealership Matt Blac KIA of Toms River, and they had my car towed to the dealership around 10 am on April 4th. Around 4pm I was told they still had no idea what was wrong with my car, and to come pick up a loaner car. On April 5th at 4:42 pm I received a text stating the wiring harness wasn't secured properly and rubbed the steering shaft, and they had to contact Kia to see how to proceed. April 11th was told the part arrived and hopefully sometime next week I would get my vehicle. As of right now I still don't have my vehicle and have no idea of when I will get it back. My main concern is that this was a serious oversight on the assembly of this car, and could have had very different results if I was not in my neighborhood and was on a busier road.
Additional Notes:
Was turning right onto the road when the steering locked up and every safety warning light came on. My car literally stopped moving in the middle of the road. I wasn't literally right down the road from my house so thankfully I was able to get the car back to my house. The steering felt worse than not having power steering. I called and the dealership Matt Blac KIA of Toms River, and they had my car towed to the dealership around 10 am on April 4th. Around 4pm I was told they still had no idea what was wrong with my car, and to come pick up a loaner car. On April 5th at 4:42 pm I received a text stating the wiring harness wasn't secured properly and rubbed the steering shaft, and they had to contact Kia to see how to proceed. April 11th was told the part arrived and hopefully sometime next week I would get my vehicle. As of right now I still don't have my vehicle and have no idea of when I will get it back. My main concern is that this was a serious oversight on the assembly of this car, and could have had very different results if I was not in my neighborhood and was on a busier road.
Mfg Campaign: 11656233
Recall Date: Apr 23, 2025
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2025 Kia Sorento. The contact stated that upon purchasing the vehicle brand new from the dealer and driving the vehicle to the residence, the contact became aware that the VIN was included in NHTSA Campaign Number: 25V006000 (Electrical System, Exterior Lighting) after conducting a VIN search the same day. The dealer and the manufacturer were not contacted. The mileage on the vehicle was 10. The actual mileage was 530.
Corrective Action:
The contact owns a 2025 Kia Sorento. The contact stated that upon purchasing the vehicle brand new from the dealer and driving the vehicle to the residence, the contact became aware that the VIN was included in NHTSA Campaign Number: 25V006000 (Electrical System, Exterior Lighting) after conducting a VIN search the same day. The dealer and the manufacturer were not contacted. The mileage on the vehicle was 10. The actual mileage was 530.
Additional Notes:
The contact owns a 2025 Kia Sorento. The contact stated that upon purchasing the vehicle brand new from the dealer and driving the vehicle to the residence, the contact became aware that the VIN was included in NHTSA Campaign Number: 25V006000 (Electrical System, Exterior Lighting) after conducting a VIN search the same day. The dealer and the manufacturer were not contacted. The mileage on the vehicle was 10. The actual mileage was 530.
Mfg Campaign: 11650575
Recall Date: Mar 25, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2025 Kia Sorento. The contact stated that upon purchasing the vehicle brand new from the dealer and driving the vehicle to the residence, the contact became aware that the VIN was included in NHTSA Campaign Number: 25V006000 (Electrical System, Exterior Lighting) after conducting a VIN search the same day. The dealer and the manufacturer were not contacted. The mileage on the vehicle was 10. The actual mileage was 530.
Corrective Action:
The contact owns a 2025 Kia Sorento. The contact stated that upon purchasing the vehicle brand new from the dealer and driving the vehicle to the residence, the contact became aware that the VIN was included in NHTSA Campaign Number: 25V006000 (Electrical System, Exterior Lighting) after conducting a VIN search the same day. The dealer and the manufacturer were not contacted. The mileage on the vehicle was 10. The actual mileage was 530.
Additional Notes:
The contact owns a 2025 Kia Sorento. The contact stated that upon purchasing the vehicle brand new from the dealer and driving the vehicle to the residence, the contact became aware that the VIN was included in NHTSA Campaign Number: 25V006000 (Electrical System, Exterior Lighting) after conducting a VIN search the same day. The dealer and the manufacturer were not contacted. The mileage on the vehicle was 10. The actual mileage was 530.
Mfg Campaign: 11650575
Recall Date: Mar 25, 2025
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Outside temp was 33 degrees F with a slightly lower windchill. I started the car and, when I accelerated to 30 mph, my car began to beep and the dashboard indicated the speed was limited to 30 mph. It went into limp mode and resisted when I tried to go above 30. We were towed to Kia but they could not replicate the issue and said it may have been due to the cold. A Google search showed others with 2025 model Kias also had the issue and they also happened during colder temps. I was glad I was on a 40 mph road and not a highway or it could have been a dangerous issue. There was no indication of any issue until I tried to accelerate to 30 mph. It drove fine the night before when it was also below freezing.
Corrective Action:
Outside temp was 33 degrees F with a slightly lower windchill. I started the car and, when I accelerated to 30 mph, my car began to beep and the dashboard indicated the speed was limited to 30 mph. It went into limp mode and resisted when I tried to go above 30. We were towed to Kia but they could not replicate the issue and said it may have been due to the cold. A Google search showed others with 2025 model Kias also had the issue and they also happened during colder temps. I was glad I was on a 40 mph road and not a highway or it could have been a dangerous issue. There was no indication of any issue until I tried to accelerate to 30 mph. It drove fine the night before when it was also below freezing.
Additional Notes:
Outside temp was 33 degrees F with a slightly lower windchill. I started the car and, when I accelerated to 30 mph, my car began to beep and the dashboard indicated the speed was limited to 30 mph. It went into limp mode and resisted when I tried to go above 30. We were towed to Kia but they could not replicate the issue and said it may have been due to the cold. A Google search showed others with 2025 model Kias also had the issue and they also happened during colder temps. I was glad I was on a 40 mph road and not a highway or it could have been a dangerous issue. There was no indication of any issue until I tried to accelerate to 30 mph. It drove fine the night before when it was also below freezing.
Mfg Campaign: 11646597
Recall Date: Mar 5, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Incident #1 ([XXX]) - while driving on [XXX} at 70 MPH in Sarasota I experienced and complete loss of engine power. The car coasted from 70 MPH down to 35 MPH until the EV kicked in. I was very fortunate as were the other driers not be involved in a serious accident. I reported this situation to Kia NA and was assigned this case number [XXX] Kia had the car from [XXX] until [XXX]. They told me the problem was a defective fuel rail pressure sensor . The assured us the car was fixed Incident #2 ([XXX]) [XXX] days later with four passengers in the car we experienced the exact same problem while driving on [XXX], a complete loss if engine power. Kia has the car now and assigned a case number of [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Incident #1 ([XXX]) - while driving on [XXX} at 70 MPH in Sarasota I experienced and complete loss of engine power. The car coasted from 70 MPH down to 35 MPH until the EV kicked in. I was very fortunate as were the other driers not be involved in a serious accident. I reported this situation to Kia NA and was assigned this case number [XXX] Kia had the car from [XXX] until [XXX]. They told me the problem was a defective fuel rail pressure sensor . The assured us the car was fixed Incident #2 ([XXX]) [XXX] days later with four passengers in the car we experienced the exact same problem while driving on [XXX], a complete loss if engine power. Kia has the car now and assigned a case number of [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Incident #1 ([XXX]) - while driving on [XXX} at 70 MPH in Sarasota I experienced and complete loss of engine power. The car coasted from 70 MPH down to 35 MPH until the EV kicked in. I was very fortunate as were the other driers not be involved in a serious accident. I reported this situation to Kia NA and was assigned this case number [XXX] Kia had the car from [XXX] until [XXX]. They told me the problem was a defective fuel rail pressure sensor . The assured us the car was fixed Incident #2 ([XXX]) [XXX] days later with four passengers in the car we experienced the exact same problem while driving on [XXX], a complete loss if engine power. Kia has the car now and assigned a case number of [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11645012
Recall Date: Feb 26, 2025
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Incident #1 ([XXX]) - while driving on [XXX} at 70 MPH in Sarasota I experienced and complete loss of engine power. The car coasted from 70 MPH down to 35 MPH until the EV kicked in. I was very fortunate as were the other driers not be involved in a serious accident. I reported this situation to Kia NA and was assigned this case number [XXX] Kia had the car from [XXX] until [XXX]. They told me the problem was a defective fuel rail pressure sensor . The assured us the car was fixed Incident #2 ([XXX]) [XXX] days later with four passengers in the car we experienced the exact same problem while driving on [XXX], a complete loss if engine power. Kia has the car now and assigned a case number of [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Incident #1 ([XXX]) - while driving on [XXX} at 70 MPH in Sarasota I experienced and complete loss of engine power. The car coasted from 70 MPH down to 35 MPH until the EV kicked in. I was very fortunate as were the other driers not be involved in a serious accident. I reported this situation to Kia NA and was assigned this case number [XXX] Kia had the car from [XXX] until [XXX]. They told me the problem was a defective fuel rail pressure sensor . The assured us the car was fixed Incident #2 ([XXX]) [XXX] days later with four passengers in the car we experienced the exact same problem while driving on [XXX], a complete loss if engine power. Kia has the car now and assigned a case number of [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Incident #1 ([XXX]) - while driving on [XXX} at 70 MPH in Sarasota I experienced and complete loss of engine power. The car coasted from 70 MPH down to 35 MPH until the EV kicked in. I was very fortunate as were the other driers not be involved in a serious accident. I reported this situation to Kia NA and was assigned this case number [XXX] Kia had the car from [XXX] until [XXX]. They told me the problem was a defective fuel rail pressure sensor . The assured us the car was fixed Incident #2 ([XXX]) [XXX] days later with four passengers in the car we experienced the exact same problem while driving on [XXX], a complete loss if engine power. Kia has the car now and assigned a case number of [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11645012
Recall Date: Feb 26, 2025
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Incident #1 ([XXX]) - while driving on [XXX} at 70 MPH in Sarasota I experienced and complete loss of engine power. The car coasted from 70 MPH down to 35 MPH until the EV kicked in. I was very fortunate as were the other driers not be involved in a serious accident. I reported this situation to Kia NA and was assigned this case number [XXX] Kia had the car from [XXX] until [XXX]. They told me the problem was a defective fuel rail pressure sensor . The assured us the car was fixed Incident #2 ([XXX]) [XXX] days later with four passengers in the car we experienced the exact same problem while driving on [XXX], a complete loss if engine power. Kia has the car now and assigned a case number of [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Incident #1 ([XXX]) - while driving on [XXX} at 70 MPH in Sarasota I experienced and complete loss of engine power. The car coasted from 70 MPH down to 35 MPH until the EV kicked in. I was very fortunate as were the other driers not be involved in a serious accident. I reported this situation to Kia NA and was assigned this case number [XXX] Kia had the car from [XXX] until [XXX]. They told me the problem was a defective fuel rail pressure sensor . The assured us the car was fixed Incident #2 ([XXX]) [XXX] days later with four passengers in the car we experienced the exact same problem while driving on [XXX], a complete loss if engine power. Kia has the car now and assigned a case number of [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Incident #1 ([XXX]) - while driving on [XXX} at 70 MPH in Sarasota I experienced and complete loss of engine power. The car coasted from 70 MPH down to 35 MPH until the EV kicked in. I was very fortunate as were the other driers not be involved in a serious accident. I reported this situation to Kia NA and was assigned this case number [XXX] Kia had the car from [XXX] until [XXX]. They told me the problem was a defective fuel rail pressure sensor . The assured us the car was fixed Incident #2 ([XXX]) [XXX] days later with four passengers in the car we experienced the exact same problem while driving on [XXX], a complete loss if engine power. Kia has the car now and assigned a case number of [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11645012
Recall Date: Feb 26, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving my 2025 Kia Sorento on the highway, I noticed a coolant leak and an overheating warning. I immediately pulled over, and the vehicle was towed to a Kia dealership for inspection. After diagnosing the issue, the dealership claimed that small pebbles had damaged the radiator, leading to the coolant leak. They stated that this was considered an accident, not a defect, and therefore was not covered under warranty. Why This is a Concern: After researching online, I discovered that many other Kia owners are experiencing the same issue, suggesting that the radiator may be vulnerable to road debris due to poor design or insufficient protection. A radiator should be durable enough to withstand normal highway driving conditions. A failure like this could cause engine overheating and sudden breakdowns, posing a serious safety risk to drivers and passengers. Request for Investigation: Since this issue is affecting multiple Kia Sorento owners, I believe it should be investigated as a possible design flaw. If the radiator is too fragile to handle everyday road debris, Kia should issue a recall or Technical Service Bulletin (TSB) to address the defect and ensure driver safety.
Corrective Action:
While driving my 2025 Kia Sorento on the highway, I noticed a coolant leak and an overheating warning. I immediately pulled over, and the vehicle was towed to a Kia dealership for inspection. After diagnosing the issue, the dealership claimed that small pebbles had damaged the radiator, leading to the coolant leak. They stated that this was considered an accident, not a defect, and therefore was not covered under warranty. Why This is a Concern: After researching online, I discovered that many other Kia owners are experiencing the same issue, suggesting that the radiator may be vulnerable to road debris due to poor design or insufficient protection. A radiator should be durable enough to withstand normal highway driving conditions. A failure like this could cause engine overheating and sudden breakdowns, posing a serious safety risk to drivers and passengers. Request for Investigation: Since this issue is affecting multiple Kia Sorento owners, I believe it should be investigated as a possible design flaw. If the radiator is too fragile to handle everyday road debris, Kia should issue a recall or Technical Service Bulletin (TSB) to address the defect and ensure driver safety.
Additional Notes:
While driving my 2025 Kia Sorento on the highway, I noticed a coolant leak and an overheating warning. I immediately pulled over, and the vehicle was towed to a Kia dealership for inspection. After diagnosing the issue, the dealership claimed that small pebbles had damaged the radiator, leading to the coolant leak. They stated that this was considered an accident, not a defect, and therefore was not covered under warranty. Why This is a Concern: After researching online, I discovered that many other Kia owners are experiencing the same issue, suggesting that the radiator may be vulnerable to road debris due to poor design or insufficient protection. A radiator should be durable enough to withstand normal highway driving conditions. A failure like this could cause engine overheating and sudden breakdowns, posing a serious safety risk to drivers and passengers. Request for Investigation: Since this issue is affecting multiple Kia Sorento owners, I believe it should be investigated as a possible design flaw. If the radiator is too fragile to handle everyday road debris, Kia should issue a recall or Technical Service Bulletin (TSB) to address the defect and ensure driver safety.
Mfg Campaign: 11644828
Recall Date: Feb 25, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The front and rear passenger side windows of my 2025 Kia Sorento intermittently fail to operate. When attempting to roll them down, all that can be heard is a clicking sound, and the windows do not move. This issue occurs randomly and without warning. The malfunction poses a safety concern, as functioning windows are necessary for proper ventilation, emergency egress, and communication with others outside the vehicle, including law enforcement or toll booth operators. The issue was first reported to Kia of Bowie on December 9, 2024. However, the dealership stated they could not recreate the problem and, therefore, could not make repairs, citing that Kia would not reimburse them unless they could verify the defect. I was advised to record a video of the issue should it occur again. The problem has persisted multiple times, but due to being the driver, capturing a video was difficult. I was recently able to record the malfunction, showing both windows failing to operate with only the clicking sound audible. On February 17, 2025, I returned to the dealership with a scheduled appointment to address this issue. After waiting 2.5 hours, I was informed that they again could not recreate the issue and that my video evidence was not considered sufficient for a repair. Despite following the dealership's instructions, no resolution has been provided. Additionally, my Kia Connect system is not functioning properly, and the radio sound intermittently cuts in and out. These electrical issues raise concerns about potential broader system malfunctions that could compromise vehicle safety. No warning lights or error messages have appeared related to these issues. The vehicle remains available for inspection upon request.
Corrective Action:
The front and rear passenger side windows of my 2025 Kia Sorento intermittently fail to operate. When attempting to roll them down, all that can be heard is a clicking sound, and the windows do not move. This issue occurs randomly and without warning. The malfunction poses a safety concern, as functioning windows are necessary for proper ventilation, emergency egress, and communication with others outside the vehicle, including law enforcement or toll booth operators. The issue was first reported to Kia of Bowie on December 9, 2024. However, the dealership stated they could not recreate the problem and, therefore, could not make repairs, citing that Kia would not reimburse them unless they could verify the defect. I was advised to record a video of the issue should it occur again. The problem has persisted multiple times, but due to being the driver, capturing a video was difficult. I was recently able to record the malfunction, showing both windows failing to operate with only the clicking sound audible. On February 17, 2025, I returned to the dealership with a scheduled appointment to address this issue. After waiting 2.5 hours, I was informed that they again could not recreate the issue and that my video evidence was not considered sufficient for a repair. Despite following the dealership's instructions, no resolution has been provided. Additionally, my Kia Connect system is not functioning properly, and the radio sound intermittently cuts in and out. These electrical issues raise concerns about potential broader system malfunctions that could compromise vehicle safety. No warning lights or error messages have appeared related to these issues. The vehicle remains available for inspection upon request.
Additional Notes:
The front and rear passenger side windows of my 2025 Kia Sorento intermittently fail to operate. When attempting to roll them down, all that can be heard is a clicking sound, and the windows do not move. This issue occurs randomly and without warning. The malfunction poses a safety concern, as functioning windows are necessary for proper ventilation, emergency egress, and communication with others outside the vehicle, including law enforcement or toll booth operators. The issue was first reported to Kia of Bowie on December 9, 2024. However, the dealership stated they could not recreate the problem and, therefore, could not make repairs, citing that Kia would not reimburse them unless they could verify the defect. I was advised to record a video of the issue should it occur again. The problem has persisted multiple times, but due to being the driver, capturing a video was difficult. I was recently able to record the malfunction, showing both windows failing to operate with only the clicking sound audible. On February 17, 2025, I returned to the dealership with a scheduled appointment to address this issue. After waiting 2.5 hours, I was informed that they again could not recreate the issue and that my video evidence was not considered sufficient for a repair. Despite following the dealership's instructions, no resolution has been provided. Additionally, my Kia Connect system is not functioning properly, and the radio sound intermittently cuts in and out. These electrical issues raise concerns about potential broader system malfunctions that could compromise vehicle safety. No warning lights or error messages have appeared related to these issues. The vehicle remains available for inspection upon request.
Mfg Campaign: 11643265
Recall Date: Feb 17, 2025
Kia America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
Potential Consequences:
The contact owns a 2025 Kia Sorento. The contact stated while his wife was driving approximately 25 MPH in the snow with the windshield wipers activated, the windshield wipers became stuck in the middle of the windshield due to snow accumulation in the area between the windshield and the hood. The contact's wife pulled over to the side of the road and noticed that the accumulated snow had turned into built-up ice, which obstructed the windshield wipers functionality. The contact's wife removed the ice in the area between the windshield and the hood and continued driving. The contact stated that the failure recurred while driving. The vehicle was taken to the dealer, where it was diagnosed that the windshield wiper gear shaft was damaged and the arm that originated from the windshield wiper motor was bent due to the built-up ice. The dealer determined that the windshield wipers motor assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,600.
Corrective Action:
The contact owns a 2025 Kia Sorento. The contact stated while his wife was driving approximately 25 MPH in the snow with the windshield wipers activated, the windshield wipers became stuck in the middle of the windshield due to snow accumulation in the area between the windshield and the hood. The contact's wife pulled over to the side of the road and noticed that the accumulated snow had turned into built-up ice, which obstructed the windshield wipers functionality. The contact's wife removed the ice in the area between the windshield and the hood and continued driving. The contact stated that the failure recurred while driving. The vehicle was taken to the dealer, where it was diagnosed that the windshield wiper gear shaft was damaged and the arm that originated from the windshield wiper motor was bent due to the built-up ice. The dealer determined that the windshield wipers motor assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,600.
Additional Notes:
The contact owns a 2025 Kia Sorento. The contact stated while his wife was driving approximately 25 MPH in the snow with the windshield wipers activated, the windshield wipers became stuck in the middle of the windshield due to snow accumulation in the area between the windshield and the hood. The contact's wife pulled over to the side of the road and noticed that the accumulated snow had turned into built-up ice, which obstructed the windshield wipers functionality. The contact's wife removed the ice in the area between the windshield and the hood and continued driving. The contact stated that the failure recurred while driving. The vehicle was taken to the dealer, where it was diagnosed that the windshield wiper gear shaft was damaged and the arm that originated from the windshield wiper motor was bent due to the built-up ice. The dealer determined that the windshield wipers motor assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,600.
Mfg Campaign: 11634405
Recall Date: Jan 6, 2025
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact leased a 2025 Kia Sorento. The contact stated that while driving, the vehicle failed to increase over 20 MPH. The 20 MPH limited message was displayed. The brake pedal was hard to depress. The driver pulled over and called the salesman at the dealer, who discussed red flags. The contact turned the vehicle off and restarted. While driving 45 MPH, turning left, the brake pedal was applied, but the brakes violently pumped upwards for about nine car lengths. The vehicle eventually slowed down. The speed decreased from 40 MPH to 20 MPH, and he crashed into a Toyota Corolla stopped at the light. There was an unknown abnormal warning sound detected. There were no reported injuries, airbags, fire, or police report filed. The vehicle was towed to the local dealer, where it was diagnosed that the bumper was cracked and two unknown sensors were damaged. The vehicle was not repaired. The manufacturer was contacted, who investigated the failure and determined that the brakes and smart cruise control were working as designed. Additionally, informed him not to utilize the cruise control in the city, read the manual, and learn the vehicle. The approximate failure mileage was 65.
Corrective Action:
The contact leased a 2025 Kia Sorento. The contact stated that while driving, the vehicle failed to increase over 20 MPH. The 20 MPH limited message was displayed. The brake pedal was hard to depress. The driver pulled over and called the salesman at the dealer, who discussed red flags. The contact turned the vehicle off and restarted. While driving 45 MPH, turning left, the brake pedal was applied, but the brakes violently pumped upwards for about nine car lengths. The vehicle eventually slowed down. The speed decreased from 40 MPH to 20 MPH, and he crashed into a Toyota Corolla stopped at the light. There was an unknown abnormal warning sound detected. There were no reported injuries, airbags, fire, or police report filed. The vehicle was towed to the local dealer, where it was diagnosed that the bumper was cracked and two unknown sensors were damaged. The vehicle was not repaired. The manufacturer was contacted, who investigated the failure and determined that the brakes and smart cruise control were working as designed. Additionally, informed him not to utilize the cruise control in the city, read the manual, and learn the vehicle. The approximate failure mileage was 65.
Additional Notes:
The contact leased a 2025 Kia Sorento. The contact stated that while driving, the vehicle failed to increase over 20 MPH. The 20 MPH limited message was displayed. The brake pedal was hard to depress. The driver pulled over and called the salesman at the dealer, who discussed red flags. The contact turned the vehicle off and restarted. While driving 45 MPH, turning left, the brake pedal was applied, but the brakes violently pumped upwards for about nine car lengths. The vehicle eventually slowed down. The speed decreased from 40 MPH to 20 MPH, and he crashed into a Toyota Corolla stopped at the light. There was an unknown abnormal warning sound detected. There were no reported injuries, airbags, fire, or police report filed. The vehicle was towed to the local dealer, where it was diagnosed that the bumper was cracked and two unknown sensors were damaged. The vehicle was not repaired. The manufacturer was contacted, who investigated the failure and determined that the brakes and smart cruise control were working as designed. Additionally, informed him not to utilize the cruise control in the city, read the manual, and learn the vehicle. The approximate failure mileage was 65.
Mfg Campaign: 11626826
Recall Date: Nov 22, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact leased a 2025 Kia Sorento. The contact stated that while driving, the vehicle failed to increase over 20 MPH. The 20 MPH limited message was displayed. The brake pedal was hard to depress. The driver pulled over and called the salesman at the dealer, who discussed red flags. The contact turned the vehicle off and restarted. While driving 45 MPH, turning left, the brake pedal was applied, but the brakes violently pumped upwards for about nine car lengths. The vehicle eventually slowed down. The speed decreased from 40 MPH to 20 MPH, and he crashed into a Toyota Corolla stopped at the light. There was an unknown abnormal warning sound detected. There were no reported injuries, airbags, fire, or police report filed. The vehicle was towed to the local dealer, where it was diagnosed that the bumper was cracked and two unknown sensors were damaged. The vehicle was not repaired. The manufacturer was contacted, who investigated the failure and determined that the brakes and smart cruise control were working as designed. Additionally, informed him not to utilize the cruise control in the city, read the manual, and learn the vehicle. The approximate failure mileage was 65.
Corrective Action:
The contact leased a 2025 Kia Sorento. The contact stated that while driving, the vehicle failed to increase over 20 MPH. The 20 MPH limited message was displayed. The brake pedal was hard to depress. The driver pulled over and called the salesman at the dealer, who discussed red flags. The contact turned the vehicle off and restarted. While driving 45 MPH, turning left, the brake pedal was applied, but the brakes violently pumped upwards for about nine car lengths. The vehicle eventually slowed down. The speed decreased from 40 MPH to 20 MPH, and he crashed into a Toyota Corolla stopped at the light. There was an unknown abnormal warning sound detected. There were no reported injuries, airbags, fire, or police report filed. The vehicle was towed to the local dealer, where it was diagnosed that the bumper was cracked and two unknown sensors were damaged. The vehicle was not repaired. The manufacturer was contacted, who investigated the failure and determined that the brakes and smart cruise control were working as designed. Additionally, informed him not to utilize the cruise control in the city, read the manual, and learn the vehicle. The approximate failure mileage was 65.
Additional Notes:
The contact leased a 2025 Kia Sorento. The contact stated that while driving, the vehicle failed to increase over 20 MPH. The 20 MPH limited message was displayed. The brake pedal was hard to depress. The driver pulled over and called the salesman at the dealer, who discussed red flags. The contact turned the vehicle off and restarted. While driving 45 MPH, turning left, the brake pedal was applied, but the brakes violently pumped upwards for about nine car lengths. The vehicle eventually slowed down. The speed decreased from 40 MPH to 20 MPH, and he crashed into a Toyota Corolla stopped at the light. There was an unknown abnormal warning sound detected. There were no reported injuries, airbags, fire, or police report filed. The vehicle was towed to the local dealer, where it was diagnosed that the bumper was cracked and two unknown sensors were damaged. The vehicle was not repaired. The manufacturer was contacted, who investigated the failure and determined that the brakes and smart cruise control were working as designed. Additionally, informed him not to utilize the cruise control in the city, read the manual, and learn the vehicle. The approximate failure mileage was 65.
Mfg Campaign: 11626826
Recall Date: Nov 22, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL:CRUISE CONTROL
Potential Consequences:
The contact leased a 2025 Kia Sorento. The contact stated that while driving, the vehicle failed to increase over 20 MPH. The 20 MPH limited message was displayed. The brake pedal was hard to depress. The driver pulled over and called the salesman at the dealer, who discussed red flags. The contact turned the vehicle off and restarted. While driving 45 MPH, turning left, the brake pedal was applied, but the brakes violently pumped upwards for about nine car lengths. The vehicle eventually slowed down. The speed decreased from 40 MPH to 20 MPH, and he crashed into a Toyota Corolla stopped at the light. There was an unknown abnormal warning sound detected. There were no reported injuries, airbags, fire, or police report filed. The vehicle was towed to the local dealer, where it was diagnosed that the bumper was cracked and two unknown sensors were damaged. The vehicle was not repaired. The manufacturer was contacted, who investigated the failure and determined that the brakes and smart cruise control were working as designed. Additionally, informed him not to utilize the cruise control in the city, read the manual, and learn the vehicle. The approximate failure mileage was 65.
Corrective Action:
The contact leased a 2025 Kia Sorento. The contact stated that while driving, the vehicle failed to increase over 20 MPH. The 20 MPH limited message was displayed. The brake pedal was hard to depress. The driver pulled over and called the salesman at the dealer, who discussed red flags. The contact turned the vehicle off and restarted. While driving 45 MPH, turning left, the brake pedal was applied, but the brakes violently pumped upwards for about nine car lengths. The vehicle eventually slowed down. The speed decreased from 40 MPH to 20 MPH, and he crashed into a Toyota Corolla stopped at the light. There was an unknown abnormal warning sound detected. There were no reported injuries, airbags, fire, or police report filed. The vehicle was towed to the local dealer, where it was diagnosed that the bumper was cracked and two unknown sensors were damaged. The vehicle was not repaired. The manufacturer was contacted, who investigated the failure and determined that the brakes and smart cruise control were working as designed. Additionally, informed him not to utilize the cruise control in the city, read the manual, and learn the vehicle. The approximate failure mileage was 65.
Additional Notes:
The contact leased a 2025 Kia Sorento. The contact stated that while driving, the vehicle failed to increase over 20 MPH. The 20 MPH limited message was displayed. The brake pedal was hard to depress. The driver pulled over and called the salesman at the dealer, who discussed red flags. The contact turned the vehicle off and restarted. While driving 45 MPH, turning left, the brake pedal was applied, but the brakes violently pumped upwards for about nine car lengths. The vehicle eventually slowed down. The speed decreased from 40 MPH to 20 MPH, and he crashed into a Toyota Corolla stopped at the light. There was an unknown abnormal warning sound detected. There were no reported injuries, airbags, fire, or police report filed. The vehicle was towed to the local dealer, where it was diagnosed that the bumper was cracked and two unknown sensors were damaged. The vehicle was not repaired. The manufacturer was contacted, who investigated the failure and determined that the brakes and smart cruise control were working as designed. Additionally, informed him not to utilize the cruise control in the city, read the manual, and learn the vehicle. The approximate failure mileage was 65.
Mfg Campaign: 11626826
Recall Date: Nov 22, 2024
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