Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC176
Recall Date: Feb 22, 2019
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC155
Recall Date: Sep 29, 2017
Consumer Complaints
1K ComplaintsKia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY SOUL HAS BEEN OVER HEATING,STALLING,AND BACK FIRING,EVEN HAD SMOKE COME FROM ENGINE 2 TIMES.HAS BEEN IN SHOP OVER 7 TIMES FOR THERMOSTAT ISSUE, THAT THEY SAID THEY CAN NOT FIX .PLUS MY CAR HAS BEEN IN A NUMBER OF TIMES FOR IT NOT HAVING ANY GET UP AND GO .IT HAS TO BE REALLY FAST TO GO UP HILLS .ON HIGHWAY OR MAIN ROADS .
Corrective Action:
MY SOUL HAS BEEN OVER HEATING,STALLING,AND BACK FIRING,EVEN HAD SMOKE COME FROM ENGINE 2 TIMES.HAS BEEN IN SHOP OVER 7 TIMES FOR THERMOSTAT ISSUE, THAT THEY SAID THEY CAN NOT FIX .PLUS MY CAR HAS BEEN IN A NUMBER OF TIMES FOR IT NOT HAVING ANY GET UP AND GO .IT HAS TO BE REALLY FAST TO GO UP HILLS .ON HIGHWAY OR MAIN ROADS .
Additional Notes:
MY SOUL HAS BEEN OVER HEATING,STALLING,AND BACK FIRING,EVEN HAD SMOKE COME FROM ENGINE 2 TIMES.HAS BEEN IN SHOP OVER 7 TIMES FOR THERMOSTAT ISSUE, THAT THEY SAID THEY CAN NOT FIX .PLUS MY CAR HAS BEEN IN A NUMBER OF TIMES FOR IT NOT HAVING ANY GET UP AND GO .IT HAS TO BE REALLY FAST TO GO UP HILLS .ON HIGHWAY OR MAIN ROADS .
Mfg Campaign: 11150655
Recall Date: Nov 9, 2018
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
THE FRONT PASSENGER SEAT BELT DOES NOT ENGAGE EASILY. THEY THINK THEY ARE BUCKELED UP UNTIL I POINT AT THE INDICATOR LIGHT, OR THEY BUCKLE UP AND IT JUST DOESN'T CLICK LIKE IT'S SUPPOSED TO AND THEY WILL PULL IT OUT AND TRY MULTIPLE TIMES UNTIL IT ENGAGES.. THIS IS ALL WHILE THE VEHICLE IS STATIONARY.. I JUST DON'T WANT ANY SURPRISES IN CASE OF AN ACCIDENT, I NEED MY PASSENGERS SECURED...
Corrective Action:
THE FRONT PASSENGER SEAT BELT DOES NOT ENGAGE EASILY. THEY THINK THEY ARE BUCKELED UP UNTIL I POINT AT THE INDICATOR LIGHT, OR THEY BUCKLE UP AND IT JUST DOESN'T CLICK LIKE IT'S SUPPOSED TO AND THEY WILL PULL IT OUT AND TRY MULTIPLE TIMES UNTIL IT ENGAGES.. THIS IS ALL WHILE THE VEHICLE IS STATIONARY.. I JUST DON'T WANT ANY SURPRISES IN CASE OF AN ACCIDENT, I NEED MY PASSENGERS SECURED...
Additional Notes:
THE FRONT PASSENGER SEAT BELT DOES NOT ENGAGE EASILY. THEY THINK THEY ARE BUCKELED UP UNTIL I POINT AT THE INDICATOR LIGHT, OR THEY BUCKLE UP AND IT JUST DOESN'T CLICK LIKE IT'S SUPPOSED TO AND THEY WILL PULL IT OUT AND TRY MULTIPLE TIMES UNTIL IT ENGAGES.. THIS IS ALL WHILE THE VEHICLE IS STATIONARY.. I JUST DON'T WANT ANY SURPRISES IN CASE OF AN ACCIDENT, I NEED MY PASSENGERS SECURED...
Mfg Campaign: 11145337
Recall Date: Nov 5, 2018
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
CAR WAS IN GOOD CONDITION AND WELL MAINTAINED ACCORDING TO MANUFACTURER'S SERVICE SCHEDULE. IT WAS LAST SERVICED ON 7/31/18 WHEN IT PASSED NYS INSPECTION. THE OWNER WAS INFORMED ON 9/18/18 @ 7:03 PM BY DAUGHTER THAT CAR STARTED MAKING A STRANGE SOUND ON 9/17/18. PLANNED TO HAVE DEALER CHECK OUT CAR ON 9/19/18. ON 9/18/18 @ APPROXIMATELY 8:35 PM, WHILE BEING DRIVEN ON THE LOCAL PORTION OF AN INTERSTATE HIGHWAY, THE CAR'S OIL LIGHT BLINKED ON AND OFF. A FEW MINUTES LATER THE CHECK ENGINE LIGHT WENT ON. A FEW MINUTES LATER THE CAR ENGINE BEGAN TO SMOKE AND SMOKE CAME INTO THE CAR THROUGH THE AIR VENTS. THE DRIVER, MY DAUGHTER'S BOYFRIEND, PULLED OVER INTO THE BREAKDOWN LANE, TURNED OFF THE CAR, GOT OUT, STEPPED AWAY FROM IT AND THE ENGINE ERUPTED IN FLAMES. BY APPROXIMATELY 8:50 PM THE CAR WAS TOTALLY ENGULFED IN FLAMES. THE CAR LOOKS LIKE IT WAS FIRE BOMBED.
Corrective Action:
CAR WAS IN GOOD CONDITION AND WELL MAINTAINED ACCORDING TO MANUFACTURER'S SERVICE SCHEDULE. IT WAS LAST SERVICED ON 7/31/18 WHEN IT PASSED NYS INSPECTION. THE OWNER WAS INFORMED ON 9/18/18 @ 7:03 PM BY DAUGHTER THAT CAR STARTED MAKING A STRANGE SOUND ON 9/17/18. PLANNED TO HAVE DEALER CHECK OUT CAR ON 9/19/18. ON 9/18/18 @ APPROXIMATELY 8:35 PM, WHILE BEING DRIVEN ON THE LOCAL PORTION OF AN INTERSTATE HIGHWAY, THE CAR'S OIL LIGHT BLINKED ON AND OFF. A FEW MINUTES LATER THE CHECK ENGINE LIGHT WENT ON. A FEW MINUTES LATER THE CAR ENGINE BEGAN TO SMOKE AND SMOKE CAME INTO THE CAR THROUGH THE AIR VENTS. THE DRIVER, MY DAUGHTER'S BOYFRIEND, PULLED OVER INTO THE BREAKDOWN LANE, TURNED OFF THE CAR, GOT OUT, STEPPED AWAY FROM IT AND THE ENGINE ERUPTED IN FLAMES. BY APPROXIMATELY 8:50 PM THE CAR WAS TOTALLY ENGULFED IN FLAMES. THE CAR LOOKS LIKE IT WAS FIRE BOMBED.
Additional Notes:
CAR WAS IN GOOD CONDITION AND WELL MAINTAINED ACCORDING TO MANUFACTURER'S SERVICE SCHEDULE. IT WAS LAST SERVICED ON 7/31/18 WHEN IT PASSED NYS INSPECTION. THE OWNER WAS INFORMED ON 9/18/18 @ 7:03 PM BY DAUGHTER THAT CAR STARTED MAKING A STRANGE SOUND ON 9/17/18. PLANNED TO HAVE DEALER CHECK OUT CAR ON 9/19/18. ON 9/18/18 @ APPROXIMATELY 8:35 PM, WHILE BEING DRIVEN ON THE LOCAL PORTION OF AN INTERSTATE HIGHWAY, THE CAR'S OIL LIGHT BLINKED ON AND OFF. A FEW MINUTES LATER THE CHECK ENGINE LIGHT WENT ON. A FEW MINUTES LATER THE CAR ENGINE BEGAN TO SMOKE AND SMOKE CAME INTO THE CAR THROUGH THE AIR VENTS. THE DRIVER, MY DAUGHTER'S BOYFRIEND, PULLED OVER INTO THE BREAKDOWN LANE, TURNED OFF THE CAR, GOT OUT, STEPPED AWAY FROM IT AND THE ENGINE ERUPTED IN FLAMES. BY APPROXIMATELY 8:50 PM THE CAR WAS TOTALLY ENGULFED IN FLAMES. THE CAR LOOKS LIKE IT WAS FIRE BOMBED.
Mfg Campaign: 11133366
Recall Date: Oct 4, 2018
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR WAS IN GOOD CONDITION AND WELL MAINTAINED ACCORDING TO MANUFACTURER'S SERVICE SCHEDULE. IT WAS LAST SERVICED ON 7/31/18 WHEN IT PASSED NYS INSPECTION. THE OWNER WAS INFORMED ON 9/18/18 @ 7:03 PM BY DAUGHTER THAT CAR STARTED MAKING A STRANGE SOUND ON 9/17/18. PLANNED TO HAVE DEALER CHECK OUT CAR ON 9/19/18. ON 9/18/18 @ APPROXIMATELY 8:35 PM, WHILE BEING DRIVEN ON THE LOCAL PORTION OF AN INTERSTATE HIGHWAY, THE CAR'S OIL LIGHT BLINKED ON AND OFF. A FEW MINUTES LATER THE CHECK ENGINE LIGHT WENT ON. A FEW MINUTES LATER THE CAR ENGINE BEGAN TO SMOKE AND SMOKE CAME INTO THE CAR THROUGH THE AIR VENTS. THE DRIVER, MY DAUGHTER'S BOYFRIEND, PULLED OVER INTO THE BREAKDOWN LANE, TURNED OFF THE CAR, GOT OUT, STEPPED AWAY FROM IT AND THE ENGINE ERUPTED IN FLAMES. BY APPROXIMATELY 8:50 PM THE CAR WAS TOTALLY ENGULFED IN FLAMES. THE CAR LOOKS LIKE IT WAS FIRE BOMBED.
Corrective Action:
CAR WAS IN GOOD CONDITION AND WELL MAINTAINED ACCORDING TO MANUFACTURER'S SERVICE SCHEDULE. IT WAS LAST SERVICED ON 7/31/18 WHEN IT PASSED NYS INSPECTION. THE OWNER WAS INFORMED ON 9/18/18 @ 7:03 PM BY DAUGHTER THAT CAR STARTED MAKING A STRANGE SOUND ON 9/17/18. PLANNED TO HAVE DEALER CHECK OUT CAR ON 9/19/18. ON 9/18/18 @ APPROXIMATELY 8:35 PM, WHILE BEING DRIVEN ON THE LOCAL PORTION OF AN INTERSTATE HIGHWAY, THE CAR'S OIL LIGHT BLINKED ON AND OFF. A FEW MINUTES LATER THE CHECK ENGINE LIGHT WENT ON. A FEW MINUTES LATER THE CAR ENGINE BEGAN TO SMOKE AND SMOKE CAME INTO THE CAR THROUGH THE AIR VENTS. THE DRIVER, MY DAUGHTER'S BOYFRIEND, PULLED OVER INTO THE BREAKDOWN LANE, TURNED OFF THE CAR, GOT OUT, STEPPED AWAY FROM IT AND THE ENGINE ERUPTED IN FLAMES. BY APPROXIMATELY 8:50 PM THE CAR WAS TOTALLY ENGULFED IN FLAMES. THE CAR LOOKS LIKE IT WAS FIRE BOMBED.
Additional Notes:
CAR WAS IN GOOD CONDITION AND WELL MAINTAINED ACCORDING TO MANUFACTURER'S SERVICE SCHEDULE. IT WAS LAST SERVICED ON 7/31/18 WHEN IT PASSED NYS INSPECTION. THE OWNER WAS INFORMED ON 9/18/18 @ 7:03 PM BY DAUGHTER THAT CAR STARTED MAKING A STRANGE SOUND ON 9/17/18. PLANNED TO HAVE DEALER CHECK OUT CAR ON 9/19/18. ON 9/18/18 @ APPROXIMATELY 8:35 PM, WHILE BEING DRIVEN ON THE LOCAL PORTION OF AN INTERSTATE HIGHWAY, THE CAR'S OIL LIGHT BLINKED ON AND OFF. A FEW MINUTES LATER THE CHECK ENGINE LIGHT WENT ON. A FEW MINUTES LATER THE CAR ENGINE BEGAN TO SMOKE AND SMOKE CAME INTO THE CAR THROUGH THE AIR VENTS. THE DRIVER, MY DAUGHTER'S BOYFRIEND, PULLED OVER INTO THE BREAKDOWN LANE, TURNED OFF THE CAR, GOT OUT, STEPPED AWAY FROM IT AND THE ENGINE ERUPTED IN FLAMES. BY APPROXIMATELY 8:50 PM THE CAR WAS TOTALLY ENGULFED IN FLAMES. THE CAR LOOKS LIKE IT WAS FIRE BOMBED.
Mfg Campaign: 11133366
Recall Date: Oct 4, 2018
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
CAR WAS IN GOOD CONDITION AND WELL MAINTAINED ACCORDING TO MANUFACTURER'S SERVICE SCHEDULE. IT WAS LAST SERVICED ON 7/31/18 WHEN IT PASSED NYS INSPECTION. THE OWNER WAS INFORMED ON 9/18/18 @ 7:03 PM BY DAUGHTER THAT CAR STARTED MAKING A STRANGE SOUND ON 9/17/18. PLANNED TO HAVE DEALER CHECK OUT CAR ON 9/19/18. ON 9/18/18 @ APPROXIMATELY 8:35 PM, WHILE BEING DRIVEN ON THE LOCAL PORTION OF AN INTERSTATE HIGHWAY, THE CAR'S OIL LIGHT BLINKED ON AND OFF. A FEW MINUTES LATER THE CHECK ENGINE LIGHT WENT ON. A FEW MINUTES LATER THE CAR ENGINE BEGAN TO SMOKE AND SMOKE CAME INTO THE CAR THROUGH THE AIR VENTS. THE DRIVER, MY DAUGHTER'S BOYFRIEND, PULLED OVER INTO THE BREAKDOWN LANE, TURNED OFF THE CAR, GOT OUT, STEPPED AWAY FROM IT AND THE ENGINE ERUPTED IN FLAMES. BY APPROXIMATELY 8:50 PM THE CAR WAS TOTALLY ENGULFED IN FLAMES. THE CAR LOOKS LIKE IT WAS FIRE BOMBED.
Corrective Action:
CAR WAS IN GOOD CONDITION AND WELL MAINTAINED ACCORDING TO MANUFACTURER'S SERVICE SCHEDULE. IT WAS LAST SERVICED ON 7/31/18 WHEN IT PASSED NYS INSPECTION. THE OWNER WAS INFORMED ON 9/18/18 @ 7:03 PM BY DAUGHTER THAT CAR STARTED MAKING A STRANGE SOUND ON 9/17/18. PLANNED TO HAVE DEALER CHECK OUT CAR ON 9/19/18. ON 9/18/18 @ APPROXIMATELY 8:35 PM, WHILE BEING DRIVEN ON THE LOCAL PORTION OF AN INTERSTATE HIGHWAY, THE CAR'S OIL LIGHT BLINKED ON AND OFF. A FEW MINUTES LATER THE CHECK ENGINE LIGHT WENT ON. A FEW MINUTES LATER THE CAR ENGINE BEGAN TO SMOKE AND SMOKE CAME INTO THE CAR THROUGH THE AIR VENTS. THE DRIVER, MY DAUGHTER'S BOYFRIEND, PULLED OVER INTO THE BREAKDOWN LANE, TURNED OFF THE CAR, GOT OUT, STEPPED AWAY FROM IT AND THE ENGINE ERUPTED IN FLAMES. BY APPROXIMATELY 8:50 PM THE CAR WAS TOTALLY ENGULFED IN FLAMES. THE CAR LOOKS LIKE IT WAS FIRE BOMBED.
Additional Notes:
CAR WAS IN GOOD CONDITION AND WELL MAINTAINED ACCORDING TO MANUFACTURER'S SERVICE SCHEDULE. IT WAS LAST SERVICED ON 7/31/18 WHEN IT PASSED NYS INSPECTION. THE OWNER WAS INFORMED ON 9/18/18 @ 7:03 PM BY DAUGHTER THAT CAR STARTED MAKING A STRANGE SOUND ON 9/17/18. PLANNED TO HAVE DEALER CHECK OUT CAR ON 9/19/18. ON 9/18/18 @ APPROXIMATELY 8:35 PM, WHILE BEING DRIVEN ON THE LOCAL PORTION OF AN INTERSTATE HIGHWAY, THE CAR'S OIL LIGHT BLINKED ON AND OFF. A FEW MINUTES LATER THE CHECK ENGINE LIGHT WENT ON. A FEW MINUTES LATER THE CAR ENGINE BEGAN TO SMOKE AND SMOKE CAME INTO THE CAR THROUGH THE AIR VENTS. THE DRIVER, MY DAUGHTER'S BOYFRIEND, PULLED OVER INTO THE BREAKDOWN LANE, TURNED OFF THE CAR, GOT OUT, STEPPED AWAY FROM IT AND THE ENGINE ERUPTED IN FLAMES. BY APPROXIMATELY 8:50 PM THE CAR WAS TOTALLY ENGULFED IN FLAMES. THE CAR LOOKS LIKE IT WAS FIRE BOMBED.
Mfg Campaign: 11133366
Recall Date: Oct 4, 2018
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
MY HEADLIGHTS FLICKER WHEN I'M DRIVING. SOMETIMES THEY SHUT COMPLETELY OFF AND DON'T COME BACK ON FOR SEVERAL SECONDS. I NOTICE THE PROBLEM NOT WHEN I USE MY INDICATORS. WHEN I FLICK THE INDICATOR ON MY HEADLIGHTS FLICKER OFF AND ON.
Corrective Action:
MY HEADLIGHTS FLICKER WHEN I'M DRIVING. SOMETIMES THEY SHUT COMPLETELY OFF AND DON'T COME BACK ON FOR SEVERAL SECONDS. I NOTICE THE PROBLEM NOT WHEN I USE MY INDICATORS. WHEN I FLICK THE INDICATOR ON MY HEADLIGHTS FLICKER OFF AND ON.
Additional Notes:
MY HEADLIGHTS FLICKER WHEN I'M DRIVING. SOMETIMES THEY SHUT COMPLETELY OFF AND DON'T COME BACK ON FOR SEVERAL SECONDS. I NOTICE THE PROBLEM NOT WHEN I USE MY INDICATORS. WHEN I FLICK THE INDICATOR ON MY HEADLIGHTS FLICKER OFF AND ON.
Mfg Campaign: 11130522
Recall Date: Sep 20, 2018
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
THE DRIVER AND PASSENGER SEAT BELTS DO RETRACT AFTER THE ARE USED. THE PULL OUT BUT THEY WILL NOT RETRACT BACK IN THE SEAT BELT AREA
Corrective Action:
THE DRIVER AND PASSENGER SEAT BELTS DO RETRACT AFTER THE ARE USED. THE PULL OUT BUT THEY WILL NOT RETRACT BACK IN THE SEAT BELT AREA
Additional Notes:
THE DRIVER AND PASSENGER SEAT BELTS DO RETRACT AFTER THE ARE USED. THE PULL OUT BUT THEY WILL NOT RETRACT BACK IN THE SEAT BELT AREA
Mfg Campaign: 11129926
Recall Date: Sep 17, 2018
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I HAVE A 2016 KIA SOUL, FULLY LOADED MODEL. SIX MONTHS AFTER BUYING THE CAR FROM THE DEALER (BOUGHT NEW WITH 8 MILES), I BEGAN HAVING PROBLEMS WITH ACCELERATION, FROM A STOP OR SLOW. THE CAR WOULD HESITATE/LAG/ALMOST STALL FOR 2-5 SECONDS, BEFORE CATCHING AND STARTING TO SPEED UP. I TOOK IT TO THE DEALER. THEY COULDN'T FIND ANYTHING WRONG WITH THE CAR. I STILL HAVE THE CAR AND I CONTINUE TO HAVE THE SAME ISSUES. I TAKE THE CAR IN FOR REGULAR OIL CHANGES AND EVERY TIME, HAVE MENTIONED THE ACCELERATION PROBLEM AND EACH TIME THEY SAY THEY CAN'T FIND WHAT'S WRONG WITH IT. THE LAST TIME I TOOK IT IN, ABOUT 4 MONTHS AGO, THEY SAID TO PUT GAS TREATMENT IN THE TANK AND IF I THE PROBLEM PERSISTS, THEN BRING IT IN TO HAVE THE CRANKCASE FILTER CHANGED (THIS IS THE UPSELL THEY'VE BEEN PUSHING ON ME FOR A YEAR NOW. I HAVE UNDER 30,000 MILES, MOST OF WHICH ARE CROSS-COUNTRY MILES. TODAY, I HAVE THE SAME ACCELERATION PROBLEM BUT THIS TIME AROUND, THE CHECK ENGINE LIGHT COMES ON AND THE BRAKE PEDAL WAS VERY SPONGY AND DIFFICULT TO SLOW, WHEN BREAKING TO PULL OVER. I PULLED OVER AND PUT THE CAR IN PARK AND LET IT IDLE TO LISTEN FOR ANY ODD OR UNFAMILIAR NOISES. THE CAR SOUNDED NORMAL. I SCHEDULED AN APPOINTMENT WITH THE DEALER. THIS ACCELERATION ISSUE HAPPENS ON THE CITY STREETS, AS WELL AS THE HIGHWAY.
Corrective Action:
I HAVE A 2016 KIA SOUL, FULLY LOADED MODEL. SIX MONTHS AFTER BUYING THE CAR FROM THE DEALER (BOUGHT NEW WITH 8 MILES), I BEGAN HAVING PROBLEMS WITH ACCELERATION, FROM A STOP OR SLOW. THE CAR WOULD HESITATE/LAG/ALMOST STALL FOR 2-5 SECONDS, BEFORE CATCHING AND STARTING TO SPEED UP. I TOOK IT TO THE DEALER. THEY COULDN'T FIND ANYTHING WRONG WITH THE CAR. I STILL HAVE THE CAR AND I CONTINUE TO HAVE THE SAME ISSUES. I TAKE THE CAR IN FOR REGULAR OIL CHANGES AND EVERY TIME, HAVE MENTIONED THE ACCELERATION PROBLEM AND EACH TIME THEY SAY THEY CAN'T FIND WHAT'S WRONG WITH IT. THE LAST TIME I TOOK IT IN, ABOUT 4 MONTHS AGO, THEY SAID TO PUT GAS TREATMENT IN THE TANK AND IF I THE PROBLEM PERSISTS, THEN BRING IT IN TO HAVE THE CRANKCASE FILTER CHANGED (THIS IS THE UPSELL THEY'VE BEEN PUSHING ON ME FOR A YEAR NOW. I HAVE UNDER 30,000 MILES, MOST OF WHICH ARE CROSS-COUNTRY MILES. TODAY, I HAVE THE SAME ACCELERATION PROBLEM BUT THIS TIME AROUND, THE CHECK ENGINE LIGHT COMES ON AND THE BRAKE PEDAL WAS VERY SPONGY AND DIFFICULT TO SLOW, WHEN BREAKING TO PULL OVER. I PULLED OVER AND PUT THE CAR IN PARK AND LET IT IDLE TO LISTEN FOR ANY ODD OR UNFAMILIAR NOISES. THE CAR SOUNDED NORMAL. I SCHEDULED AN APPOINTMENT WITH THE DEALER. THIS ACCELERATION ISSUE HAPPENS ON THE CITY STREETS, AS WELL AS THE HIGHWAY.
Additional Notes:
I HAVE A 2016 KIA SOUL, FULLY LOADED MODEL. SIX MONTHS AFTER BUYING THE CAR FROM THE DEALER (BOUGHT NEW WITH 8 MILES), I BEGAN HAVING PROBLEMS WITH ACCELERATION, FROM A STOP OR SLOW. THE CAR WOULD HESITATE/LAG/ALMOST STALL FOR 2-5 SECONDS, BEFORE CATCHING AND STARTING TO SPEED UP. I TOOK IT TO THE DEALER. THEY COULDN'T FIND ANYTHING WRONG WITH THE CAR. I STILL HAVE THE CAR AND I CONTINUE TO HAVE THE SAME ISSUES. I TAKE THE CAR IN FOR REGULAR OIL CHANGES AND EVERY TIME, HAVE MENTIONED THE ACCELERATION PROBLEM AND EACH TIME THEY SAY THEY CAN'T FIND WHAT'S WRONG WITH IT. THE LAST TIME I TOOK IT IN, ABOUT 4 MONTHS AGO, THEY SAID TO PUT GAS TREATMENT IN THE TANK AND IF I THE PROBLEM PERSISTS, THEN BRING IT IN TO HAVE THE CRANKCASE FILTER CHANGED (THIS IS THE UPSELL THEY'VE BEEN PUSHING ON ME FOR A YEAR NOW. I HAVE UNDER 30,000 MILES, MOST OF WHICH ARE CROSS-COUNTRY MILES. TODAY, I HAVE THE SAME ACCELERATION PROBLEM BUT THIS TIME AROUND, THE CHECK ENGINE LIGHT COMES ON AND THE BRAKE PEDAL WAS VERY SPONGY AND DIFFICULT TO SLOW, WHEN BREAKING TO PULL OVER. I PULLED OVER AND PUT THE CAR IN PARK AND LET IT IDLE TO LISTEN FOR ANY ODD OR UNFAMILIAR NOISES. THE CAR SOUNDED NORMAL. I SCHEDULED AN APPOINTMENT WITH THE DEALER. THIS ACCELERATION ISSUE HAPPENS ON THE CITY STREETS, AS WELL AS THE HIGHWAY.
Mfg Campaign: 11118177
Recall Date: Aug 6, 2018
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I HAVE A 2016 KIA SOUL, FULLY LOADED MODEL. SIX MONTHS AFTER BUYING THE CAR FROM THE DEALER (BOUGHT NEW WITH 8 MILES), I BEGAN HAVING PROBLEMS WITH ACCELERATION, FROM A STOP OR SLOW. THE CAR WOULD HESITATE/LAG/ALMOST STALL FOR 2-5 SECONDS, BEFORE CATCHING AND STARTING TO SPEED UP. I TOOK IT TO THE DEALER. THEY COULDN'T FIND ANYTHING WRONG WITH THE CAR. I STILL HAVE THE CAR AND I CONTINUE TO HAVE THE SAME ISSUES. I TAKE THE CAR IN FOR REGULAR OIL CHANGES AND EVERY TIME, HAVE MENTIONED THE ACCELERATION PROBLEM AND EACH TIME THEY SAY THEY CAN'T FIND WHAT'S WRONG WITH IT. THE LAST TIME I TOOK IT IN, ABOUT 4 MONTHS AGO, THEY SAID TO PUT GAS TREATMENT IN THE TANK AND IF I THE PROBLEM PERSISTS, THEN BRING IT IN TO HAVE THE CRANKCASE FILTER CHANGED (THIS IS THE UPSELL THEY'VE BEEN PUSHING ON ME FOR A YEAR NOW. I HAVE UNDER 30,000 MILES, MOST OF WHICH ARE CROSS-COUNTRY MILES. TODAY, I HAVE THE SAME ACCELERATION PROBLEM BUT THIS TIME AROUND, THE CHECK ENGINE LIGHT COMES ON AND THE BRAKE PEDAL WAS VERY SPONGY AND DIFFICULT TO SLOW, WHEN BREAKING TO PULL OVER. I PULLED OVER AND PUT THE CAR IN PARK AND LET IT IDLE TO LISTEN FOR ANY ODD OR UNFAMILIAR NOISES. THE CAR SOUNDED NORMAL. I SCHEDULED AN APPOINTMENT WITH THE DEALER. THIS ACCELERATION ISSUE HAPPENS ON THE CITY STREETS, AS WELL AS THE HIGHWAY.
Corrective Action:
I HAVE A 2016 KIA SOUL, FULLY LOADED MODEL. SIX MONTHS AFTER BUYING THE CAR FROM THE DEALER (BOUGHT NEW WITH 8 MILES), I BEGAN HAVING PROBLEMS WITH ACCELERATION, FROM A STOP OR SLOW. THE CAR WOULD HESITATE/LAG/ALMOST STALL FOR 2-5 SECONDS, BEFORE CATCHING AND STARTING TO SPEED UP. I TOOK IT TO THE DEALER. THEY COULDN'T FIND ANYTHING WRONG WITH THE CAR. I STILL HAVE THE CAR AND I CONTINUE TO HAVE THE SAME ISSUES. I TAKE THE CAR IN FOR REGULAR OIL CHANGES AND EVERY TIME, HAVE MENTIONED THE ACCELERATION PROBLEM AND EACH TIME THEY SAY THEY CAN'T FIND WHAT'S WRONG WITH IT. THE LAST TIME I TOOK IT IN, ABOUT 4 MONTHS AGO, THEY SAID TO PUT GAS TREATMENT IN THE TANK AND IF I THE PROBLEM PERSISTS, THEN BRING IT IN TO HAVE THE CRANKCASE FILTER CHANGED (THIS IS THE UPSELL THEY'VE BEEN PUSHING ON ME FOR A YEAR NOW. I HAVE UNDER 30,000 MILES, MOST OF WHICH ARE CROSS-COUNTRY MILES. TODAY, I HAVE THE SAME ACCELERATION PROBLEM BUT THIS TIME AROUND, THE CHECK ENGINE LIGHT COMES ON AND THE BRAKE PEDAL WAS VERY SPONGY AND DIFFICULT TO SLOW, WHEN BREAKING TO PULL OVER. I PULLED OVER AND PUT THE CAR IN PARK AND LET IT IDLE TO LISTEN FOR ANY ODD OR UNFAMILIAR NOISES. THE CAR SOUNDED NORMAL. I SCHEDULED AN APPOINTMENT WITH THE DEALER. THIS ACCELERATION ISSUE HAPPENS ON THE CITY STREETS, AS WELL AS THE HIGHWAY.
Additional Notes:
I HAVE A 2016 KIA SOUL, FULLY LOADED MODEL. SIX MONTHS AFTER BUYING THE CAR FROM THE DEALER (BOUGHT NEW WITH 8 MILES), I BEGAN HAVING PROBLEMS WITH ACCELERATION, FROM A STOP OR SLOW. THE CAR WOULD HESITATE/LAG/ALMOST STALL FOR 2-5 SECONDS, BEFORE CATCHING AND STARTING TO SPEED UP. I TOOK IT TO THE DEALER. THEY COULDN'T FIND ANYTHING WRONG WITH THE CAR. I STILL HAVE THE CAR AND I CONTINUE TO HAVE THE SAME ISSUES. I TAKE THE CAR IN FOR REGULAR OIL CHANGES AND EVERY TIME, HAVE MENTIONED THE ACCELERATION PROBLEM AND EACH TIME THEY SAY THEY CAN'T FIND WHAT'S WRONG WITH IT. THE LAST TIME I TOOK IT IN, ABOUT 4 MONTHS AGO, THEY SAID TO PUT GAS TREATMENT IN THE TANK AND IF I THE PROBLEM PERSISTS, THEN BRING IT IN TO HAVE THE CRANKCASE FILTER CHANGED (THIS IS THE UPSELL THEY'VE BEEN PUSHING ON ME FOR A YEAR NOW. I HAVE UNDER 30,000 MILES, MOST OF WHICH ARE CROSS-COUNTRY MILES. TODAY, I HAVE THE SAME ACCELERATION PROBLEM BUT THIS TIME AROUND, THE CHECK ENGINE LIGHT COMES ON AND THE BRAKE PEDAL WAS VERY SPONGY AND DIFFICULT TO SLOW, WHEN BREAKING TO PULL OVER. I PULLED OVER AND PUT THE CAR IN PARK AND LET IT IDLE TO LISTEN FOR ANY ODD OR UNFAMILIAR NOISES. THE CAR SOUNDED NORMAL. I SCHEDULED AN APPOINTMENT WITH THE DEALER. THIS ACCELERATION ISSUE HAPPENS ON THE CITY STREETS, AS WELL AS THE HIGHWAY.
Mfg Campaign: 11118177
Recall Date: Aug 6, 2018
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHEN ACCELERATING FROM A COMPLETE STOP THE VEHICLE WILL NOT ACCELERATE. PRESSING THE ACCELERATOR A LITTLE OR A LOT DOES NOT MATTER. THE ENGINE DOES NOT PRODUCE RPM AND DOES NOT ACCELERATE FOR AROUND 3-5 SECONDS. THERE IS NOT AN ENGINE LIGHT ON. ALL OTHER ASPECTS OF THE VEHICLE WORK PROPERLY WHEN THIS HAPPENS. THE ISSUE IS INTERMITTENT, BUT IS ONGOING EVERY DAY. THE VEHICLE HAS BEEN DOING THIS FROM THE TIME IT HAD A LITTLE OVER 40,000 MILES. IT HAS 66,000 MILES NOW. I HAVE TRIED FUEL CLEANERS SEVERAL TIMES BUT THE LACK OF POWER IS STILL PERSISTENT. THIS HAPPENS WHETHER THE VEHICLE IS COLD OR HAS BEEN HOT SOAKED. IT VERY DANGEROUS WHEN PULLING INTO AN INTERSECTION OR CROSSING A ROAD AND THE CAR DOES NOT ACCELERATE PROPERLY. SOMETIMES WHEN I START ACCELERATING THE ENGINE STARTS TO BUILD RPM AND SUDDENLY IT WILL LOOSE ALL POWER. ABOUT FIVE SECONDS LATER IT COMES BACK WITH A SURGE IN POWER AND RPM.
Corrective Action:
WHEN ACCELERATING FROM A COMPLETE STOP THE VEHICLE WILL NOT ACCELERATE. PRESSING THE ACCELERATOR A LITTLE OR A LOT DOES NOT MATTER. THE ENGINE DOES NOT PRODUCE RPM AND DOES NOT ACCELERATE FOR AROUND 3-5 SECONDS. THERE IS NOT AN ENGINE LIGHT ON. ALL OTHER ASPECTS OF THE VEHICLE WORK PROPERLY WHEN THIS HAPPENS. THE ISSUE IS INTERMITTENT, BUT IS ONGOING EVERY DAY. THE VEHICLE HAS BEEN DOING THIS FROM THE TIME IT HAD A LITTLE OVER 40,000 MILES. IT HAS 66,000 MILES NOW. I HAVE TRIED FUEL CLEANERS SEVERAL TIMES BUT THE LACK OF POWER IS STILL PERSISTENT. THIS HAPPENS WHETHER THE VEHICLE IS COLD OR HAS BEEN HOT SOAKED. IT VERY DANGEROUS WHEN PULLING INTO AN INTERSECTION OR CROSSING A ROAD AND THE CAR DOES NOT ACCELERATE PROPERLY. SOMETIMES WHEN I START ACCELERATING THE ENGINE STARTS TO BUILD RPM AND SUDDENLY IT WILL LOOSE ALL POWER. ABOUT FIVE SECONDS LATER IT COMES BACK WITH A SURGE IN POWER AND RPM.
Additional Notes:
WHEN ACCELERATING FROM A COMPLETE STOP THE VEHICLE WILL NOT ACCELERATE. PRESSING THE ACCELERATOR A LITTLE OR A LOT DOES NOT MATTER. THE ENGINE DOES NOT PRODUCE RPM AND DOES NOT ACCELERATE FOR AROUND 3-5 SECONDS. THERE IS NOT AN ENGINE LIGHT ON. ALL OTHER ASPECTS OF THE VEHICLE WORK PROPERLY WHEN THIS HAPPENS. THE ISSUE IS INTERMITTENT, BUT IS ONGOING EVERY DAY. THE VEHICLE HAS BEEN DOING THIS FROM THE TIME IT HAD A LITTLE OVER 40,000 MILES. IT HAS 66,000 MILES NOW. I HAVE TRIED FUEL CLEANERS SEVERAL TIMES BUT THE LACK OF POWER IS STILL PERSISTENT. THIS HAPPENS WHETHER THE VEHICLE IS COLD OR HAS BEEN HOT SOAKED. IT VERY DANGEROUS WHEN PULLING INTO AN INTERSECTION OR CROSSING A ROAD AND THE CAR DOES NOT ACCELERATE PROPERLY. SOMETIMES WHEN I START ACCELERATING THE ENGINE STARTS TO BUILD RPM AND SUDDENLY IT WILL LOOSE ALL POWER. ABOUT FIVE SECONDS LATER IT COMES BACK WITH A SURGE IN POWER AND RPM.
Mfg Campaign: 11115729
Recall Date: Aug 4, 2018
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY CAR WAS PARKED IN THE DRIVEWAY AND HAD NOT BEEN RUNNING. I SHUT THE CAR DOOR TO GO BACK INSIDE THE HOUSE AND I HEARD A POP NOISE. THE FRONT PART OF THE PANORAMIC SUN ROOF HAD BROKEN AND SHATTERED.
Corrective Action:
MY CAR WAS PARKED IN THE DRIVEWAY AND HAD NOT BEEN RUNNING. I SHUT THE CAR DOOR TO GO BACK INSIDE THE HOUSE AND I HEARD A POP NOISE. THE FRONT PART OF THE PANORAMIC SUN ROOF HAD BROKEN AND SHATTERED.
Additional Notes:
MY CAR WAS PARKED IN THE DRIVEWAY AND HAD NOT BEEN RUNNING. I SHUT THE CAR DOOR TO GO BACK INSIDE THE HOUSE AND I HEARD A POP NOISE. THE FRONT PART OF THE PANORAMIC SUN ROOF HAD BROKEN AND SHATTERED.
Mfg Campaign: 11113330
Recall Date: Jul 24, 2018
Kia America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING APPROXIMATELY 25 MPH AND MAKING A RIGHT TURN, THE VEHICLE TURNED TO THE LEFT AND CRASHED INTO A CURB. THE INCIDENT DAMAGED ONE OF THE TIRES. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (SUPERIOR KIA, 260 W. MITCHELL AVE, CINCINNATI, OH) AND WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING APPROXIMATELY 25 MPH AND MAKING A RIGHT TURN, THE VEHICLE TURNED TO THE LEFT AND CRASHED INTO A CURB. THE INCIDENT DAMAGED ONE OF THE TIRES. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (SUPERIOR KIA, 260 W. MITCHELL AVE, CINCINNATI, OH) AND WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING APPROXIMATELY 25 MPH AND MAKING A RIGHT TURN, THE VEHICLE TURNED TO THE LEFT AND CRASHED INTO A CURB. THE INCIDENT DAMAGED ONE OF THE TIRES. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (SUPERIOR KIA, 260 W. MITCHELL AVE, CINCINNATI, OH) AND WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000.
Mfg Campaign: 11112207
Recall Date: Jul 18, 2018
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
MY CAR, WHICH IS UNDER 5000 MILES, HAD ONE OF ITS FUEL LINES DECAY OR CHEWED BY AN ANIMAL. THE LOCATION OF THE DAMAGE WAS ON TOP OF THE ENGINE. BEFORE I DISCOVERED THE DEFECTIVE FUEL LINE, MY CAR HAD BEEN RUNNING JUST FINE, WITH NO WARNING INDICATORS IN THE DASHBOARD. THE FUEL WAS LEAKING OUT DANGEROUSLY CLOSE TO THE HOT ENGINE, AS THE PART THAT WAS DAMAGED WAS NEAR THE TOP OF THE ENGINE. THE VEHICLE WAS IN MOTION DRIVING UNDER NORMAL CONDITIONS WHEN I DISCOVERED IT. THE SMELL OF GASOLINE WAS VERY STRONG BOTH IN AND OUTSIDE THE VEHICLE. I WAS TOLD BY KIA THAT THIS WILL NOT BE COVERED UNDER WARRANTY. FURTHERMORE, I WAS TOLD BY THEIR OWN CUSTOMER RELATIONS REPRESENTATIVE THAT THEIR FUEL LINES ARE MADE OUT OF A MATERIAL CALLED PARAFFIN, WHICH IS A WAX LIKE SUBSTANCE THAT ANIMALS LIKE TO CHEW. I WAS PERPLEXED AT WHY THEY USE A MATERIAL THAT IS EASILY DESTROYED FOR SUCH A VITAL COMPONENT IN THEIR VEHICLE..
Corrective Action:
MY CAR, WHICH IS UNDER 5000 MILES, HAD ONE OF ITS FUEL LINES DECAY OR CHEWED BY AN ANIMAL. THE LOCATION OF THE DAMAGE WAS ON TOP OF THE ENGINE. BEFORE I DISCOVERED THE DEFECTIVE FUEL LINE, MY CAR HAD BEEN RUNNING JUST FINE, WITH NO WARNING INDICATORS IN THE DASHBOARD. THE FUEL WAS LEAKING OUT DANGEROUSLY CLOSE TO THE HOT ENGINE, AS THE PART THAT WAS DAMAGED WAS NEAR THE TOP OF THE ENGINE. THE VEHICLE WAS IN MOTION DRIVING UNDER NORMAL CONDITIONS WHEN I DISCOVERED IT. THE SMELL OF GASOLINE WAS VERY STRONG BOTH IN AND OUTSIDE THE VEHICLE. I WAS TOLD BY KIA THAT THIS WILL NOT BE COVERED UNDER WARRANTY. FURTHERMORE, I WAS TOLD BY THEIR OWN CUSTOMER RELATIONS REPRESENTATIVE THAT THEIR FUEL LINES ARE MADE OUT OF A MATERIAL CALLED PARAFFIN, WHICH IS A WAX LIKE SUBSTANCE THAT ANIMALS LIKE TO CHEW. I WAS PERPLEXED AT WHY THEY USE A MATERIAL THAT IS EASILY DESTROYED FOR SUCH A VITAL COMPONENT IN THEIR VEHICLE..
Additional Notes:
MY CAR, WHICH IS UNDER 5000 MILES, HAD ONE OF ITS FUEL LINES DECAY OR CHEWED BY AN ANIMAL. THE LOCATION OF THE DAMAGE WAS ON TOP OF THE ENGINE. BEFORE I DISCOVERED THE DEFECTIVE FUEL LINE, MY CAR HAD BEEN RUNNING JUST FINE, WITH NO WARNING INDICATORS IN THE DASHBOARD. THE FUEL WAS LEAKING OUT DANGEROUSLY CLOSE TO THE HOT ENGINE, AS THE PART THAT WAS DAMAGED WAS NEAR THE TOP OF THE ENGINE. THE VEHICLE WAS IN MOTION DRIVING UNDER NORMAL CONDITIONS WHEN I DISCOVERED IT. THE SMELL OF GASOLINE WAS VERY STRONG BOTH IN AND OUTSIDE THE VEHICLE. I WAS TOLD BY KIA THAT THIS WILL NOT BE COVERED UNDER WARRANTY. FURTHERMORE, I WAS TOLD BY THEIR OWN CUSTOMER RELATIONS REPRESENTATIVE THAT THEIR FUEL LINES ARE MADE OUT OF A MATERIAL CALLED PARAFFIN, WHICH IS A WAX LIKE SUBSTANCE THAT ANIMALS LIKE TO CHEW. I WAS PERPLEXED AT WHY THEY USE A MATERIAL THAT IS EASILY DESTROYED FOR SUCH A VITAL COMPONENT IN THEIR VEHICLE..
Mfg Campaign: 11101926
Recall Date: Jun 14, 2018
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TRANSMISSION STARTED SLIPPING WHILE DRIVING. THEN TRANSMISSION SLIPPED WHILE GOING 45 AND ENGINE RED LINED THEN DIED. WOULD NOT RESTART.
Corrective Action:
TRANSMISSION STARTED SLIPPING WHILE DRIVING. THEN TRANSMISSION SLIPPED WHILE GOING 45 AND ENGINE RED LINED THEN DIED. WOULD NOT RESTART.
Additional Notes:
TRANSMISSION STARTED SLIPPING WHILE DRIVING. THEN TRANSMISSION SLIPPED WHILE GOING 45 AND ENGINE RED LINED THEN DIED. WOULD NOT RESTART.
Mfg Campaign: 11093561
Recall Date: May 13, 2018
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION STARTED SLIPPING WHILE DRIVING. THEN TRANSMISSION SLIPPED WHILE GOING 45 AND ENGINE RED LINED THEN DIED. WOULD NOT RESTART.
Corrective Action:
TRANSMISSION STARTED SLIPPING WHILE DRIVING. THEN TRANSMISSION SLIPPED WHILE GOING 45 AND ENGINE RED LINED THEN DIED. WOULD NOT RESTART.
Additional Notes:
TRANSMISSION STARTED SLIPPING WHILE DRIVING. THEN TRANSMISSION SLIPPED WHILE GOING 45 AND ENGINE RED LINED THEN DIED. WOULD NOT RESTART.
Mfg Campaign: 11093561
Recall Date: May 13, 2018
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
LAST YEAR I FOUND OUT THAT WHEN I ENGAGED REVERSE RIGHT OR LEFT A GRINDING NOISE WAS COMING FROM THE STEERING COLUMN AREA. ALSO WHEN I WAS DRIVING OVER A SPEED BUMP OR IN A DIP A SQUEEKING SOUND WAS COMING FROM THE BACK OF THE CAR. I TOOK THE CAR TO THE [KIA OF ORANGE,210 KATELLA AVE.,ORANGE,CA.92867, (714)453-3800], TWICE 5/6/2017 & 14/9/2017, BUT THEY COULDN'T OR DIDN'T KNOW HOW TO FIX THE PROBLEMS. ON 1/26/2018 I CALLED KIA CORPORATE OFFICE IN IRVINE (800)333-4542 AND EXPLAINED TO "LORRE" THE PROBLEMS THAT MY CAR HAS AND THAT I TOOK IT TO KIA OF ORANGE WHICH THEY COULDN'T FIX IN ADDITION TO THEIR BAD CUSTOMER SERVICE THAT I HAD ANYTIME I TOOK THE CAR FOR SERVICE. HER RESPONSE OVER THE PHONE AND WITH HER EMAILS WAS PATHETIC,IN DENIAL AND SUPPORTIVE FOR THE KIA OF ORANGE. I WILL NEVER BUY A KIA/JUNK AGAIN.
Corrective Action:
LAST YEAR I FOUND OUT THAT WHEN I ENGAGED REVERSE RIGHT OR LEFT A GRINDING NOISE WAS COMING FROM THE STEERING COLUMN AREA. ALSO WHEN I WAS DRIVING OVER A SPEED BUMP OR IN A DIP A SQUEEKING SOUND WAS COMING FROM THE BACK OF THE CAR. I TOOK THE CAR TO THE [KIA OF ORANGE,210 KATELLA AVE.,ORANGE,CA.92867, (714)453-3800], TWICE 5/6/2017 & 14/9/2017, BUT THEY COULDN'T OR DIDN'T KNOW HOW TO FIX THE PROBLEMS. ON 1/26/2018 I CALLED KIA CORPORATE OFFICE IN IRVINE (800)333-4542 AND EXPLAINED TO "LORRE" THE PROBLEMS THAT MY CAR HAS AND THAT I TOOK IT TO KIA OF ORANGE WHICH THEY COULDN'T FIX IN ADDITION TO THEIR BAD CUSTOMER SERVICE THAT I HAD ANYTIME I TOOK THE CAR FOR SERVICE. HER RESPONSE OVER THE PHONE AND WITH HER EMAILS WAS PATHETIC,IN DENIAL AND SUPPORTIVE FOR THE KIA OF ORANGE. I WILL NEVER BUY A KIA/JUNK AGAIN.
Additional Notes:
LAST YEAR I FOUND OUT THAT WHEN I ENGAGED REVERSE RIGHT OR LEFT A GRINDING NOISE WAS COMING FROM THE STEERING COLUMN AREA. ALSO WHEN I WAS DRIVING OVER A SPEED BUMP OR IN A DIP A SQUEEKING SOUND WAS COMING FROM THE BACK OF THE CAR. I TOOK THE CAR TO THE [KIA OF ORANGE,210 KATELLA AVE.,ORANGE,CA.92867, (714)453-3800], TWICE 5/6/2017 & 14/9/2017, BUT THEY COULDN'T OR DIDN'T KNOW HOW TO FIX THE PROBLEMS. ON 1/26/2018 I CALLED KIA CORPORATE OFFICE IN IRVINE (800)333-4542 AND EXPLAINED TO "LORRE" THE PROBLEMS THAT MY CAR HAS AND THAT I TOOK IT TO KIA OF ORANGE WHICH THEY COULDN'T FIX IN ADDITION TO THEIR BAD CUSTOMER SERVICE THAT I HAD ANYTIME I TOOK THE CAR FOR SERVICE. HER RESPONSE OVER THE PHONE AND WITH HER EMAILS WAS PATHETIC,IN DENIAL AND SUPPORTIVE FOR THE KIA OF ORANGE. I WILL NEVER BUY A KIA/JUNK AGAIN.
Mfg Campaign: 11080927
Recall Date: Mar 22, 2018
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
LAST YEAR I FOUND OUT THAT WHEN I ENGAGED REVERSE RIGHT OR LEFT A GRINDING NOISE WAS COMING FROM THE STEERING COLUMN AREA. ALSO WHEN I WAS DRIVING OVER A SPEED BUMP OR IN A DIP A SQUEEKING SOUND WAS COMING FROM THE BACK OF THE CAR. I TOOK THE CAR TO THE [KIA OF ORANGE,210 KATELLA AVE.,ORANGE,CA.92867, (714)453-3800], TWICE 5/6/2017 & 14/9/2017, BUT THEY COULDN'T OR DIDN'T KNOW HOW TO FIX THE PROBLEMS. ON 1/26/2018 I CALLED KIA CORPORATE OFFICE IN IRVINE (800)333-4542 AND EXPLAINED TO "LORRE" THE PROBLEMS THAT MY CAR HAS AND THAT I TOOK IT TO KIA OF ORANGE WHICH THEY COULDN'T FIX IN ADDITION TO THEIR BAD CUSTOMER SERVICE THAT I HAD ANYTIME I TOOK THE CAR FOR SERVICE. HER RESPONSE OVER THE PHONE AND WITH HER EMAILS WAS PATHETIC,IN DENIAL AND SUPPORTIVE FOR THE KIA OF ORANGE. I WILL NEVER BUY A KIA/JUNK AGAIN.
Corrective Action:
LAST YEAR I FOUND OUT THAT WHEN I ENGAGED REVERSE RIGHT OR LEFT A GRINDING NOISE WAS COMING FROM THE STEERING COLUMN AREA. ALSO WHEN I WAS DRIVING OVER A SPEED BUMP OR IN A DIP A SQUEEKING SOUND WAS COMING FROM THE BACK OF THE CAR. I TOOK THE CAR TO THE [KIA OF ORANGE,210 KATELLA AVE.,ORANGE,CA.92867, (714)453-3800], TWICE 5/6/2017 & 14/9/2017, BUT THEY COULDN'T OR DIDN'T KNOW HOW TO FIX THE PROBLEMS. ON 1/26/2018 I CALLED KIA CORPORATE OFFICE IN IRVINE (800)333-4542 AND EXPLAINED TO "LORRE" THE PROBLEMS THAT MY CAR HAS AND THAT I TOOK IT TO KIA OF ORANGE WHICH THEY COULDN'T FIX IN ADDITION TO THEIR BAD CUSTOMER SERVICE THAT I HAD ANYTIME I TOOK THE CAR FOR SERVICE. HER RESPONSE OVER THE PHONE AND WITH HER EMAILS WAS PATHETIC,IN DENIAL AND SUPPORTIVE FOR THE KIA OF ORANGE. I WILL NEVER BUY A KIA/JUNK AGAIN.
Additional Notes:
LAST YEAR I FOUND OUT THAT WHEN I ENGAGED REVERSE RIGHT OR LEFT A GRINDING NOISE WAS COMING FROM THE STEERING COLUMN AREA. ALSO WHEN I WAS DRIVING OVER A SPEED BUMP OR IN A DIP A SQUEEKING SOUND WAS COMING FROM THE BACK OF THE CAR. I TOOK THE CAR TO THE [KIA OF ORANGE,210 KATELLA AVE.,ORANGE,CA.92867, (714)453-3800], TWICE 5/6/2017 & 14/9/2017, BUT THEY COULDN'T OR DIDN'T KNOW HOW TO FIX THE PROBLEMS. ON 1/26/2018 I CALLED KIA CORPORATE OFFICE IN IRVINE (800)333-4542 AND EXPLAINED TO "LORRE" THE PROBLEMS THAT MY CAR HAS AND THAT I TOOK IT TO KIA OF ORANGE WHICH THEY COULDN'T FIX IN ADDITION TO THEIR BAD CUSTOMER SERVICE THAT I HAD ANYTIME I TOOK THE CAR FOR SERVICE. HER RESPONSE OVER THE PHONE AND WITH HER EMAILS WAS PATHETIC,IN DENIAL AND SUPPORTIVE FOR THE KIA OF ORANGE. I WILL NEVER BUY A KIA/JUNK AGAIN.
Mfg Campaign: 11080927
Recall Date: Mar 22, 2018
Kia America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
LAST YEAR I FOUND OUT THAT WHEN I ENGAGED REVERSE RIGHT OR LEFT A GRINDING NOISE WAS COMING FROM THE STEERING COLUMN AREA. ALSO WHEN I WAS DRIVING OVER A SPEED BUMP OR IN A DIP A SQUEEKING SOUND WAS COMING FROM THE BACK OF THE CAR. I TOOK THE CAR TO THE [KIA OF ORANGE,210 KATELLA AVE.,ORANGE,CA.92867, (714)453-3800], TWICE 5/6/2017 & 14/9/2017, BUT THEY COULDN'T OR DIDN'T KNOW HOW TO FIX THE PROBLEMS. ON 1/26/2018 I CALLED KIA CORPORATE OFFICE IN IRVINE (800)333-4542 AND EXPLAINED TO "LORRE" THE PROBLEMS THAT MY CAR HAS AND THAT I TOOK IT TO KIA OF ORANGE WHICH THEY COULDN'T FIX IN ADDITION TO THEIR BAD CUSTOMER SERVICE THAT I HAD ANYTIME I TOOK THE CAR FOR SERVICE. HER RESPONSE OVER THE PHONE AND WITH HER EMAILS WAS PATHETIC,IN DENIAL AND SUPPORTIVE FOR THE KIA OF ORANGE. I WILL NEVER BUY A KIA/JUNK AGAIN.
Corrective Action:
LAST YEAR I FOUND OUT THAT WHEN I ENGAGED REVERSE RIGHT OR LEFT A GRINDING NOISE WAS COMING FROM THE STEERING COLUMN AREA. ALSO WHEN I WAS DRIVING OVER A SPEED BUMP OR IN A DIP A SQUEEKING SOUND WAS COMING FROM THE BACK OF THE CAR. I TOOK THE CAR TO THE [KIA OF ORANGE,210 KATELLA AVE.,ORANGE,CA.92867, (714)453-3800], TWICE 5/6/2017 & 14/9/2017, BUT THEY COULDN'T OR DIDN'T KNOW HOW TO FIX THE PROBLEMS. ON 1/26/2018 I CALLED KIA CORPORATE OFFICE IN IRVINE (800)333-4542 AND EXPLAINED TO "LORRE" THE PROBLEMS THAT MY CAR HAS AND THAT I TOOK IT TO KIA OF ORANGE WHICH THEY COULDN'T FIX IN ADDITION TO THEIR BAD CUSTOMER SERVICE THAT I HAD ANYTIME I TOOK THE CAR FOR SERVICE. HER RESPONSE OVER THE PHONE AND WITH HER EMAILS WAS PATHETIC,IN DENIAL AND SUPPORTIVE FOR THE KIA OF ORANGE. I WILL NEVER BUY A KIA/JUNK AGAIN.
Additional Notes:
LAST YEAR I FOUND OUT THAT WHEN I ENGAGED REVERSE RIGHT OR LEFT A GRINDING NOISE WAS COMING FROM THE STEERING COLUMN AREA. ALSO WHEN I WAS DRIVING OVER A SPEED BUMP OR IN A DIP A SQUEEKING SOUND WAS COMING FROM THE BACK OF THE CAR. I TOOK THE CAR TO THE [KIA OF ORANGE,210 KATELLA AVE.,ORANGE,CA.92867, (714)453-3800], TWICE 5/6/2017 & 14/9/2017, BUT THEY COULDN'T OR DIDN'T KNOW HOW TO FIX THE PROBLEMS. ON 1/26/2018 I CALLED KIA CORPORATE OFFICE IN IRVINE (800)333-4542 AND EXPLAINED TO "LORRE" THE PROBLEMS THAT MY CAR HAS AND THAT I TOOK IT TO KIA OF ORANGE WHICH THEY COULDN'T FIX IN ADDITION TO THEIR BAD CUSTOMER SERVICE THAT I HAD ANYTIME I TOOK THE CAR FOR SERVICE. HER RESPONSE OVER THE PHONE AND WITH HER EMAILS WAS PATHETIC,IN DENIAL AND SUPPORTIVE FOR THE KIA OF ORANGE. I WILL NEVER BUY A KIA/JUNK AGAIN.
Mfg Campaign: 11080927
Recall Date: Mar 22, 2018
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
MY CAR IS 2016, ITS 18 MONTHS OLD HAS 19K MILES AND THE ONLY THING DONE TO THE CAR WAS OIL CHANGES WHICH WERE PERFORMED AT THE DEALER WHERE I BOUGHT MY CAR. ON JAN 19, 2018 MY CAR STOP WORKING WHILE DRIVING 45 MILES AN HOUR ON THE STREET. IT HAPPENED ON NW 36TH STREET GOING EAST IN MIAMI, FLORIDA ZIPCODE 33166 WHEN TOWED TO THE DEALER WAS TOLD ON THE FOLLOWING MONDAY THE PISTON PUSH THE ROD BLOCK AND THE ENGINE LOCK UP. ITS STILL AT THE DEALER. ON MONDAY IT WILL BE A MONTH. AND EVEN THOUGH I AM DRIVING A RENTAL ( WHICH THE DEALER IS PAYING FOR) THEY HAVE NO IDEA WHEN THE CAR WILL BE FIXED. EVERYTHING IS UNDER WARRANTY. MY CONCERN IS HOW CAN THIS MANUFACTURE BUILD CARS WHICH THEIR ENGINES LOCK UP AFTER LESS THAN 2 YEARS. THANK GOD I WAS NOT DRIVING IN AN EXPRESSWAY. I AM BEYOND SCARED TO DRIVE THIS KIND OF CAR AGAIN. *TR
Corrective Action:
MY CAR IS 2016, ITS 18 MONTHS OLD HAS 19K MILES AND THE ONLY THING DONE TO THE CAR WAS OIL CHANGES WHICH WERE PERFORMED AT THE DEALER WHERE I BOUGHT MY CAR. ON JAN 19, 2018 MY CAR STOP WORKING WHILE DRIVING 45 MILES AN HOUR ON THE STREET. IT HAPPENED ON NW 36TH STREET GOING EAST IN MIAMI, FLORIDA ZIPCODE 33166 WHEN TOWED TO THE DEALER WAS TOLD ON THE FOLLOWING MONDAY THE PISTON PUSH THE ROD BLOCK AND THE ENGINE LOCK UP. ITS STILL AT THE DEALER. ON MONDAY IT WILL BE A MONTH. AND EVEN THOUGH I AM DRIVING A RENTAL ( WHICH THE DEALER IS PAYING FOR) THEY HAVE NO IDEA WHEN THE CAR WILL BE FIXED. EVERYTHING IS UNDER WARRANTY. MY CONCERN IS HOW CAN THIS MANUFACTURE BUILD CARS WHICH THEIR ENGINES LOCK UP AFTER LESS THAN 2 YEARS. THANK GOD I WAS NOT DRIVING IN AN EXPRESSWAY. I AM BEYOND SCARED TO DRIVE THIS KIND OF CAR AGAIN. *TR
Additional Notes:
MY CAR IS 2016, ITS 18 MONTHS OLD HAS 19K MILES AND THE ONLY THING DONE TO THE CAR WAS OIL CHANGES WHICH WERE PERFORMED AT THE DEALER WHERE I BOUGHT MY CAR. ON JAN 19, 2018 MY CAR STOP WORKING WHILE DRIVING 45 MILES AN HOUR ON THE STREET. IT HAPPENED ON NW 36TH STREET GOING EAST IN MIAMI, FLORIDA ZIPCODE 33166 WHEN TOWED TO THE DEALER WAS TOLD ON THE FOLLOWING MONDAY THE PISTON PUSH THE ROD BLOCK AND THE ENGINE LOCK UP. ITS STILL AT THE DEALER. ON MONDAY IT WILL BE A MONTH. AND EVEN THOUGH I AM DRIVING A RENTAL ( WHICH THE DEALER IS PAYING FOR) THEY HAVE NO IDEA WHEN THE CAR WILL BE FIXED. EVERYTHING IS UNDER WARRANTY. MY CONCERN IS HOW CAN THIS MANUFACTURE BUILD CARS WHICH THEIR ENGINES LOCK UP AFTER LESS THAN 2 YEARS. THANK GOD I WAS NOT DRIVING IN AN EXPRESSWAY. I AM BEYOND SCARED TO DRIVE THIS KIND OF CAR AGAIN. *TR
Mfg Campaign: 11073041
Recall Date: Feb 15, 2018
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I EXPERIENCE INTERMITTENT HESITATION WHEN PRESSING ON THE ACCELERATOR. IT FEELS LIKE THE CAR ISN'T DOWNSHIFTING CORRECTLY OR ISN'T GETTING ENOUGH FUEL IN ORDER TO PICK UP SPEED. I TOOK THE CAR TO THE KIA DEALER SERVICE DEPARTMENT AND THEY SAID THEY DIDN'T FIND ANY PROBLEMS AND COULDN'T DUPLICATE THE ISSUE. THE CAR CONTINUES TO INTERMITTENTLY HESITATE WHEN ACCELERATING. THIS HAPPENS IN ALL DRIVING CONDITIONS.
Corrective Action:
I EXPERIENCE INTERMITTENT HESITATION WHEN PRESSING ON THE ACCELERATOR. IT FEELS LIKE THE CAR ISN'T DOWNSHIFTING CORRECTLY OR ISN'T GETTING ENOUGH FUEL IN ORDER TO PICK UP SPEED. I TOOK THE CAR TO THE KIA DEALER SERVICE DEPARTMENT AND THEY SAID THEY DIDN'T FIND ANY PROBLEMS AND COULDN'T DUPLICATE THE ISSUE. THE CAR CONTINUES TO INTERMITTENTLY HESITATE WHEN ACCELERATING. THIS HAPPENS IN ALL DRIVING CONDITIONS.
Additional Notes:
I EXPERIENCE INTERMITTENT HESITATION WHEN PRESSING ON THE ACCELERATOR. IT FEELS LIKE THE CAR ISN'T DOWNSHIFTING CORRECTLY OR ISN'T GETTING ENOUGH FUEL IN ORDER TO PICK UP SPEED. I TOOK THE CAR TO THE KIA DEALER SERVICE DEPARTMENT AND THEY SAID THEY DIDN'T FIND ANY PROBLEMS AND COULDN'T DUPLICATE THE ISSUE. THE CAR CONTINUES TO INTERMITTENTLY HESITATE WHEN ACCELERATING. THIS HAPPENS IN ALL DRIVING CONDITIONS.
Mfg Campaign: 11055101
Recall Date: Dec 17, 2017
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