Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC176
Recall Date: Feb 22, 2019
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC155
Recall Date: Sep 29, 2017
Consumer Complaints
1K ComplaintsKia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I believe my vehicle is apart of a recall that affects the same vehicle Yr./Mk./Mdl. as mine. When my VIN was searched by the service department at the dealer (same manufacture) it said no recall. I was told that the recall was for the vehicles from a different assembly plant. My vehicle seams to be having the same affect/issues as described in the recall. Recall in reference: Recall Date: April 17, 2019 Recall Number: SC176 Issue: 1) Car ran bad 2) Replaced Spark plugs and coil packs and the car ran good 3) Car ran bad 4) Replaced downstream 02 and the car ran good 5) Car ran bad 6) Replaced upstream O2 sensor and the car ran good 7) Car ran bad 8) Car spits oil out the exhaust pipe 9) Car no longer operable
Corrective Action:
I believe my vehicle is apart of a recall that affects the same vehicle Yr./Mk./Mdl. as mine. When my VIN was searched by the service department at the dealer (same manufacture) it said no recall. I was told that the recall was for the vehicles from a different assembly plant. My vehicle seams to be having the same affect/issues as described in the recall. Recall in reference: Recall Date: April 17, 2019 Recall Number: SC176 Issue: 1) Car ran bad 2) Replaced Spark plugs and coil packs and the car ran good 3) Car ran bad 4) Replaced downstream 02 and the car ran good 5) Car ran bad 6) Replaced upstream O2 sensor and the car ran good 7) Car ran bad 8) Car spits oil out the exhaust pipe 9) Car no longer operable
Additional Notes:
I believe my vehicle is apart of a recall that affects the same vehicle Yr./Mk./Mdl. as mine. When my VIN was searched by the service department at the dealer (same manufacture) it said no recall. I was told that the recall was for the vehicles from a different assembly plant. My vehicle seams to be having the same affect/issues as described in the recall. Recall in reference: Recall Date: April 17, 2019 Recall Number: SC176 Issue: 1) Car ran bad 2) Replaced Spark plugs and coil packs and the car ran good 3) Car ran bad 4) Replaced downstream 02 and the car ran good 5) Car ran bad 6) Replaced upstream O2 sensor and the car ran good 7) Car ran bad 8) Car spits oil out the exhaust pipe 9) Car no longer operable
Mfg Campaign: 11613303
Recall Date: Sep 8, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated while driving approximately 60 MPH and attempting to accelerate, there was an abnormal knocking sound coming from the vehicle and the vehicle lost motive power. No warning light was illuminated. The contact pulled over to the shoulder of the road to restart the vehicle; however, the engine failed to turn over. The vehicle was towed to a local dealer where it was diagnosed, and the dealer related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the contact was informed that the vehicle could not be repaired due to the Knock Sensor repair not being performed. The contact stated that the notice was sent to the incorrect address and the repair was not performed. The manufacturer was made aware of the failure. The failure mileage was approximately 107,000.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated while driving approximately 60 MPH and attempting to accelerate, there was an abnormal knocking sound coming from the vehicle and the vehicle lost motive power. No warning light was illuminated. The contact pulled over to the shoulder of the road to restart the vehicle; however, the engine failed to turn over. The vehicle was towed to a local dealer where it was diagnosed, and the dealer related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the contact was informed that the vehicle could not be repaired due to the Knock Sensor repair not being performed. The contact stated that the notice was sent to the incorrect address and the repair was not performed. The manufacturer was made aware of the failure. The failure mileage was approximately 107,000.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated while driving approximately 60 MPH and attempting to accelerate, there was an abnormal knocking sound coming from the vehicle and the vehicle lost motive power. No warning light was illuminated. The contact pulled over to the shoulder of the road to restart the vehicle; however, the engine failed to turn over. The vehicle was towed to a local dealer where it was diagnosed, and the dealer related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the contact was informed that the vehicle could not be repaired due to the Knock Sensor repair not being performed. The contact stated that the notice was sent to the incorrect address and the repair was not performed. The manufacturer was made aware of the failure. The failure mileage was approximately 107,000.
Mfg Campaign: 11611214
Recall Date: Aug 27, 2024
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated while driving approximately 60 MPH and attempting to accelerate, there was an abnormal knocking sound coming from the vehicle and the vehicle lost motive power. No warning light was illuminated. The contact pulled over to the shoulder of the road to restart the vehicle; however, the engine failed to turn over. The vehicle was towed to a local dealer where it was diagnosed, and the dealer related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the contact was informed that the vehicle could not be repaired due to the Knock Sensor repair not being performed. The contact stated that the notice was sent to the incorrect address and the repair was not performed. The manufacturer was made aware of the failure. The failure mileage was approximately 107,000.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated while driving approximately 60 MPH and attempting to accelerate, there was an abnormal knocking sound coming from the vehicle and the vehicle lost motive power. No warning light was illuminated. The contact pulled over to the shoulder of the road to restart the vehicle; however, the engine failed to turn over. The vehicle was towed to a local dealer where it was diagnosed, and the dealer related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the contact was informed that the vehicle could not be repaired due to the Knock Sensor repair not being performed. The contact stated that the notice was sent to the incorrect address and the repair was not performed. The manufacturer was made aware of the failure. The failure mileage was approximately 107,000.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated while driving approximately 60 MPH and attempting to accelerate, there was an abnormal knocking sound coming from the vehicle and the vehicle lost motive power. No warning light was illuminated. The contact pulled over to the shoulder of the road to restart the vehicle; however, the engine failed to turn over. The vehicle was towed to a local dealer where it was diagnosed, and the dealer related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the contact was informed that the vehicle could not be repaired due to the Knock Sensor repair not being performed. The contact stated that the notice was sent to the incorrect address and the repair was not performed. The manufacturer was made aware of the failure. The failure mileage was approximately 107,000.
Mfg Campaign: 11611214
Recall Date: Aug 27, 2024
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated that while driving approximately 30 - 35 MPH, the vehicle started to decelerate independently. The contact pulled to the side of the road and the vehicle lost motive power. The contact waited approximately 30-minutes before restarting the vehicle. The vehicle started but lost power immediately thereafter. The vehicle was towed to a certified mechanic where it was diagnosed that the catalytic converter had failed. The contact was informed that the engine was consuming one quart of engine oil per 150 miles driven. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The failure mileage was 116,000.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated that while driving approximately 30 - 35 MPH, the vehicle started to decelerate independently. The contact pulled to the side of the road and the vehicle lost motive power. The contact waited approximately 30-minutes before restarting the vehicle. The vehicle started but lost power immediately thereafter. The vehicle was towed to a certified mechanic where it was diagnosed that the catalytic converter had failed. The contact was informed that the engine was consuming one quart of engine oil per 150 miles driven. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The failure mileage was 116,000.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated that while driving approximately 30 - 35 MPH, the vehicle started to decelerate independently. The contact pulled to the side of the road and the vehicle lost motive power. The contact waited approximately 30-minutes before restarting the vehicle. The vehicle started but lost power immediately thereafter. The vehicle was towed to a certified mechanic where it was diagnosed that the catalytic converter had failed. The contact was informed that the engine was consuming one quart of engine oil per 150 miles driven. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The failure mileage was 116,000.
Mfg Campaign: 11610524
Recall Date: Aug 23, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have a 2016 Kia soul. Second owner. 144,000+ miles. For nearly a year my car has been consuming oil at an alarming rate. But I have no oil leaks anywhere. My dealership did an oil consumption test about 5-6 months ago and within 1000 miles, I was already below the half way line on my dipstick but the dealership told me I was still in range and sent me on my way. Fast forward a few months and I brought up my concerns again with my dealership and the oil consumption. I was told to drive it until the engine seizes and they would tow me. At which point, I told them that sounded dangerous but apparently Kia will not do anything for my vehicle if all it is doing is consuming oil. July 26, I’m out of town about two hours + from home and out of nowhere my car starts idling high. Failing to shift gears. If I go to speed up past 60mph, the car forcibly bogs down to 45mph and struggles to get back up to speed. The vehicle was shaking, knocking, and struggling with performance. I drove the car to a small town and checked my oil. Bone dry. So I top it off with a couple quarts. I drove the car to a non Kia dealership where a mechanic told me my car was misfiring. He popped the hood and for the first time, my engine was knocking back and forth. It’s never done that. He said that he felt confident there was rod damage and drove it around the block. When he returned he said it was not safe to drive and I had it towed to the closest dealership over an hour away. The dealership felt extremely confident that my car was going to qualify for the motor swap warranty that Kia offers up to 150,000 miles or 15 years. Keep in mind, my car NEVER once threw a check engine light during any of these occurrences, nor did a low oil light ever come on in the 4 years I owned the vehicle. My vehicle has been down 3 weeks and still has not been fixed from Kia.
Corrective Action:
I have a 2016 Kia soul. Second owner. 144,000+ miles. For nearly a year my car has been consuming oil at an alarming rate. But I have no oil leaks anywhere. My dealership did an oil consumption test about 5-6 months ago and within 1000 miles, I was already below the half way line on my dipstick but the dealership told me I was still in range and sent me on my way. Fast forward a few months and I brought up my concerns again with my dealership and the oil consumption. I was told to drive it until the engine seizes and they would tow me. At which point, I told them that sounded dangerous but apparently Kia will not do anything for my vehicle if all it is doing is consuming oil. July 26, I’m out of town about two hours + from home and out of nowhere my car starts idling high. Failing to shift gears. If I go to speed up past 60mph, the car forcibly bogs down to 45mph and struggles to get back up to speed. The vehicle was shaking, knocking, and struggling with performance. I drove the car to a small town and checked my oil. Bone dry. So I top it off with a couple quarts. I drove the car to a non Kia dealership where a mechanic told me my car was misfiring. He popped the hood and for the first time, my engine was knocking back and forth. It’s never done that. He said that he felt confident there was rod damage and drove it around the block. When he returned he said it was not safe to drive and I had it towed to the closest dealership over an hour away. The dealership felt extremely confident that my car was going to qualify for the motor swap warranty that Kia offers up to 150,000 miles or 15 years. Keep in mind, my car NEVER once threw a check engine light during any of these occurrences, nor did a low oil light ever come on in the 4 years I owned the vehicle. My vehicle has been down 3 weeks and still has not been fixed from Kia.
Additional Notes:
I have a 2016 Kia soul. Second owner. 144,000+ miles. For nearly a year my car has been consuming oil at an alarming rate. But I have no oil leaks anywhere. My dealership did an oil consumption test about 5-6 months ago and within 1000 miles, I was already below the half way line on my dipstick but the dealership told me I was still in range and sent me on my way. Fast forward a few months and I brought up my concerns again with my dealership and the oil consumption. I was told to drive it until the engine seizes and they would tow me. At which point, I told them that sounded dangerous but apparently Kia will not do anything for my vehicle if all it is doing is consuming oil. July 26, I’m out of town about two hours + from home and out of nowhere my car starts idling high. Failing to shift gears. If I go to speed up past 60mph, the car forcibly bogs down to 45mph and struggles to get back up to speed. The vehicle was shaking, knocking, and struggling with performance. I drove the car to a small town and checked my oil. Bone dry. So I top it off with a couple quarts. I drove the car to a non Kia dealership where a mechanic told me my car was misfiring. He popped the hood and for the first time, my engine was knocking back and forth. It’s never done that. He said that he felt confident there was rod damage and drove it around the block. When he returned he said it was not safe to drive and I had it towed to the closest dealership over an hour away. The dealership felt extremely confident that my car was going to qualify for the motor swap warranty that Kia offers up to 150,000 miles or 15 years. Keep in mind, my car NEVER once threw a check engine light during any of these occurrences, nor did a low oil light ever come on in the 4 years I owned the vehicle. My vehicle has been down 3 weeks and still has not been fixed from Kia.
Mfg Campaign: 11608995
Recall Date: Aug 16, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I have a 2016 Kia soul. Second owner. 144,000+ miles. For nearly a year my car has been consuming oil at an alarming rate. But I have no oil leaks anywhere. My dealership did an oil consumption test about 5-6 months ago and within 1000 miles, I was already below the half way line on my dipstick but the dealership told me I was still in range and sent me on my way. Fast forward a few months and I brought up my concerns again with my dealership and the oil consumption. I was told to drive it until the engine seizes and they would tow me. At which point, I told them that sounded dangerous but apparently Kia will not do anything for my vehicle if all it is doing is consuming oil. July 26, I’m out of town about two hours + from home and out of nowhere my car starts idling high. Failing to shift gears. If I go to speed up past 60mph, the car forcibly bogs down to 45mph and struggles to get back up to speed. The vehicle was shaking, knocking, and struggling with performance. I drove the car to a small town and checked my oil. Bone dry. So I top it off with a couple quarts. I drove the car to a non Kia dealership where a mechanic told me my car was misfiring. He popped the hood and for the first time, my engine was knocking back and forth. It’s never done that. He said that he felt confident there was rod damage and drove it around the block. When he returned he said it was not safe to drive and I had it towed to the closest dealership over an hour away. The dealership felt extremely confident that my car was going to qualify for the motor swap warranty that Kia offers up to 150,000 miles or 15 years. Keep in mind, my car NEVER once threw a check engine light during any of these occurrences, nor did a low oil light ever come on in the 4 years I owned the vehicle. My vehicle has been down 3 weeks and still has not been fixed from Kia.
Corrective Action:
I have a 2016 Kia soul. Second owner. 144,000+ miles. For nearly a year my car has been consuming oil at an alarming rate. But I have no oil leaks anywhere. My dealership did an oil consumption test about 5-6 months ago and within 1000 miles, I was already below the half way line on my dipstick but the dealership told me I was still in range and sent me on my way. Fast forward a few months and I brought up my concerns again with my dealership and the oil consumption. I was told to drive it until the engine seizes and they would tow me. At which point, I told them that sounded dangerous but apparently Kia will not do anything for my vehicle if all it is doing is consuming oil. July 26, I’m out of town about two hours + from home and out of nowhere my car starts idling high. Failing to shift gears. If I go to speed up past 60mph, the car forcibly bogs down to 45mph and struggles to get back up to speed. The vehicle was shaking, knocking, and struggling with performance. I drove the car to a small town and checked my oil. Bone dry. So I top it off with a couple quarts. I drove the car to a non Kia dealership where a mechanic told me my car was misfiring. He popped the hood and for the first time, my engine was knocking back and forth. It’s never done that. He said that he felt confident there was rod damage and drove it around the block. When he returned he said it was not safe to drive and I had it towed to the closest dealership over an hour away. The dealership felt extremely confident that my car was going to qualify for the motor swap warranty that Kia offers up to 150,000 miles or 15 years. Keep in mind, my car NEVER once threw a check engine light during any of these occurrences, nor did a low oil light ever come on in the 4 years I owned the vehicle. My vehicle has been down 3 weeks and still has not been fixed from Kia.
Additional Notes:
I have a 2016 Kia soul. Second owner. 144,000+ miles. For nearly a year my car has been consuming oil at an alarming rate. But I have no oil leaks anywhere. My dealership did an oil consumption test about 5-6 months ago and within 1000 miles, I was already below the half way line on my dipstick but the dealership told me I was still in range and sent me on my way. Fast forward a few months and I brought up my concerns again with my dealership and the oil consumption. I was told to drive it until the engine seizes and they would tow me. At which point, I told them that sounded dangerous but apparently Kia will not do anything for my vehicle if all it is doing is consuming oil. July 26, I’m out of town about two hours + from home and out of nowhere my car starts idling high. Failing to shift gears. If I go to speed up past 60mph, the car forcibly bogs down to 45mph and struggles to get back up to speed. The vehicle was shaking, knocking, and struggling with performance. I drove the car to a small town and checked my oil. Bone dry. So I top it off with a couple quarts. I drove the car to a non Kia dealership where a mechanic told me my car was misfiring. He popped the hood and for the first time, my engine was knocking back and forth. It’s never done that. He said that he felt confident there was rod damage and drove it around the block. When he returned he said it was not safe to drive and I had it towed to the closest dealership over an hour away. The dealership felt extremely confident that my car was going to qualify for the motor swap warranty that Kia offers up to 150,000 miles or 15 years. Keep in mind, my car NEVER once threw a check engine light during any of these occurrences, nor did a low oil light ever come on in the 4 years I owned the vehicle. My vehicle has been down 3 weeks and still has not been fixed from Kia.
Mfg Campaign: 11608995
Recall Date: Aug 16, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I have a 2016 Kia soul. Second owner. 144,000+ miles. For nearly a year my car has been consuming oil at an alarming rate. But I have no oil leaks anywhere. My dealership did an oil consumption test about 5-6 months ago and within 1000 miles, I was already below the half way line on my dipstick but the dealership told me I was still in range and sent me on my way. Fast forward a few months and I brought up my concerns again with my dealership and the oil consumption. I was told to drive it until the engine seizes and they would tow me. At which point, I told them that sounded dangerous but apparently Kia will not do anything for my vehicle if all it is doing is consuming oil. July 26, I’m out of town about two hours + from home and out of nowhere my car starts idling high. Failing to shift gears. If I go to speed up past 60mph, the car forcibly bogs down to 45mph and struggles to get back up to speed. The vehicle was shaking, knocking, and struggling with performance. I drove the car to a small town and checked my oil. Bone dry. So I top it off with a couple quarts. I drove the car to a non Kia dealership where a mechanic told me my car was misfiring. He popped the hood and for the first time, my engine was knocking back and forth. It’s never done that. He said that he felt confident there was rod damage and drove it around the block. When he returned he said it was not safe to drive and I had it towed to the closest dealership over an hour away. The dealership felt extremely confident that my car was going to qualify for the motor swap warranty that Kia offers up to 150,000 miles or 15 years. Keep in mind, my car NEVER once threw a check engine light during any of these occurrences, nor did a low oil light ever come on in the 4 years I owned the vehicle. My vehicle has been down 3 weeks and still has not been fixed from Kia.
Corrective Action:
I have a 2016 Kia soul. Second owner. 144,000+ miles. For nearly a year my car has been consuming oil at an alarming rate. But I have no oil leaks anywhere. My dealership did an oil consumption test about 5-6 months ago and within 1000 miles, I was already below the half way line on my dipstick but the dealership told me I was still in range and sent me on my way. Fast forward a few months and I brought up my concerns again with my dealership and the oil consumption. I was told to drive it until the engine seizes and they would tow me. At which point, I told them that sounded dangerous but apparently Kia will not do anything for my vehicle if all it is doing is consuming oil. July 26, I’m out of town about two hours + from home and out of nowhere my car starts idling high. Failing to shift gears. If I go to speed up past 60mph, the car forcibly bogs down to 45mph and struggles to get back up to speed. The vehicle was shaking, knocking, and struggling with performance. I drove the car to a small town and checked my oil. Bone dry. So I top it off with a couple quarts. I drove the car to a non Kia dealership where a mechanic told me my car was misfiring. He popped the hood and for the first time, my engine was knocking back and forth. It’s never done that. He said that he felt confident there was rod damage and drove it around the block. When he returned he said it was not safe to drive and I had it towed to the closest dealership over an hour away. The dealership felt extremely confident that my car was going to qualify for the motor swap warranty that Kia offers up to 150,000 miles or 15 years. Keep in mind, my car NEVER once threw a check engine light during any of these occurrences, nor did a low oil light ever come on in the 4 years I owned the vehicle. My vehicle has been down 3 weeks and still has not been fixed from Kia.
Additional Notes:
I have a 2016 Kia soul. Second owner. 144,000+ miles. For nearly a year my car has been consuming oil at an alarming rate. But I have no oil leaks anywhere. My dealership did an oil consumption test about 5-6 months ago and within 1000 miles, I was already below the half way line on my dipstick but the dealership told me I was still in range and sent me on my way. Fast forward a few months and I brought up my concerns again with my dealership and the oil consumption. I was told to drive it until the engine seizes and they would tow me. At which point, I told them that sounded dangerous but apparently Kia will not do anything for my vehicle if all it is doing is consuming oil. July 26, I’m out of town about two hours + from home and out of nowhere my car starts idling high. Failing to shift gears. If I go to speed up past 60mph, the car forcibly bogs down to 45mph and struggles to get back up to speed. The vehicle was shaking, knocking, and struggling with performance. I drove the car to a small town and checked my oil. Bone dry. So I top it off with a couple quarts. I drove the car to a non Kia dealership where a mechanic told me my car was misfiring. He popped the hood and for the first time, my engine was knocking back and forth. It’s never done that. He said that he felt confident there was rod damage and drove it around the block. When he returned he said it was not safe to drive and I had it towed to the closest dealership over an hour away. The dealership felt extremely confident that my car was going to qualify for the motor swap warranty that Kia offers up to 150,000 miles or 15 years. Keep in mind, my car NEVER once threw a check engine light during any of these occurrences, nor did a low oil light ever come on in the 4 years I owned the vehicle. My vehicle has been down 3 weeks and still has not been fixed from Kia.
Mfg Campaign: 11608995
Recall Date: Aug 16, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The vehicle stalled due to lack of oil.(Before the 6 month oil change was due.)Yes it is available for inspection upon request. No one’s safety was put at risk. When the problem was brought up to the Kia dealership We were told that they had called in November 2023 And since we did not respond we voided our opportunity to have the engine Covered under the recall warranty. We did not receive a call. The vehicle has only been inspected by mechanic no work has been done on it. No lights came on to indicate there was a problem, it happened suddenly.
Corrective Action:
The vehicle stalled due to lack of oil.(Before the 6 month oil change was due.)Yes it is available for inspection upon request. No one’s safety was put at risk. When the problem was brought up to the Kia dealership We were told that they had called in November 2023 And since we did not respond we voided our opportunity to have the engine Covered under the recall warranty. We did not receive a call. The vehicle has only been inspected by mechanic no work has been done on it. No lights came on to indicate there was a problem, it happened suddenly.
Additional Notes:
The vehicle stalled due to lack of oil.(Before the 6 month oil change was due.)Yes it is available for inspection upon request. No one’s safety was put at risk. When the problem was brought up to the Kia dealership We were told that they had called in November 2023 And since we did not respond we voided our opportunity to have the engine Covered under the recall warranty. We did not receive a call. The vehicle has only been inspected by mechanic no work has been done on it. No lights came on to indicate there was a problem, it happened suddenly.
Mfg Campaign: 11608628
Recall Date: Aug 15, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My vehicle showed a code for the catalytic converter and while driving the vehicle it started revving up really high and then smoke came out the back and it started knocking. I had to pull over on the interstate and have my car towed back to my residence with AAA which cost $490. Went to Kia to speak with them about the recall and they said they would not fix it because it was not a recall recognized in their system. But there are other recalls in their system they will fix those. My vehicle is undrivable. It's sitting in my driveway and I don't have the Ability to just purchase a new vehicle. This is leaving me stranded with no ability to even get to work without having to get a ride.
Corrective Action:
My vehicle showed a code for the catalytic converter and while driving the vehicle it started revving up really high and then smoke came out the back and it started knocking. I had to pull over on the interstate and have my car towed back to my residence with AAA which cost $490. Went to Kia to speak with them about the recall and they said they would not fix it because it was not a recall recognized in their system. But there are other recalls in their system they will fix those. My vehicle is undrivable. It's sitting in my driveway and I don't have the Ability to just purchase a new vehicle. This is leaving me stranded with no ability to even get to work without having to get a ride.
Additional Notes:
My vehicle showed a code for the catalytic converter and while driving the vehicle it started revving up really high and then smoke came out the back and it started knocking. I had to pull over on the interstate and have my car towed back to my residence with AAA which cost $490. Went to Kia to speak with them about the recall and they said they would not fix it because it was not a recall recognized in their system. But there are other recalls in their system they will fix those. My vehicle is undrivable. It's sitting in my driveway and I don't have the Ability to just purchase a new vehicle. This is leaving me stranded with no ability to even get to work without having to get a ride.
Mfg Campaign: 11607973
Recall Date: Aug 12, 2024
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
For the 4th time in a year, my headlights automatically turned on while vehicle was parked. I have the headlights set to turn on/off when vehicle is started or shut off. I do not have a DLR options to set the lights to. All four times the vehicle started and I have no idea how long lights were off. Two of the 4 times, I noticed they were on in the middle of the night. The other two times, the neighbor texted me during the day, while vehicle had been parked, for hours and or a few days, and said I should check my lights and when I did, they were on. I rarely drive at night and have read some owners of a Kia Soul have experienced their headlights automatically turning off without notice while driving at night. I am sure most people would not notice or have a clue that there headlights turned off during the daytime by their selves, I know I wouldn't especially since the lights seem to turn on/off by themselves without any notice.
Corrective Action:
For the 4th time in a year, my headlights automatically turned on while vehicle was parked. I have the headlights set to turn on/off when vehicle is started or shut off. I do not have a DLR options to set the lights to. All four times the vehicle started and I have no idea how long lights were off. Two of the 4 times, I noticed they were on in the middle of the night. The other two times, the neighbor texted me during the day, while vehicle had been parked, for hours and or a few days, and said I should check my lights and when I did, they were on. I rarely drive at night and have read some owners of a Kia Soul have experienced their headlights automatically turning off without notice while driving at night. I am sure most people would not notice or have a clue that there headlights turned off during the daytime by their selves, I know I wouldn't especially since the lights seem to turn on/off by themselves without any notice.
Additional Notes:
For the 4th time in a year, my headlights automatically turned on while vehicle was parked. I have the headlights set to turn on/off when vehicle is started or shut off. I do not have a DLR options to set the lights to. All four times the vehicle started and I have no idea how long lights were off. Two of the 4 times, I noticed they were on in the middle of the night. The other two times, the neighbor texted me during the day, while vehicle had been parked, for hours and or a few days, and said I should check my lights and when I did, they were on. I rarely drive at night and have read some owners of a Kia Soul have experienced their headlights automatically turning off without notice while driving at night. I am sure most people would not notice or have a clue that there headlights turned off during the daytime by their selves, I know I wouldn't especially since the lights seem to turn on/off by themselves without any notice.
Mfg Campaign: 11607666
Recall Date: Aug 10, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On June 9th my husband was driving on the interstate when the check engine light came on and then the car stopped accelerating. Thankfully he was not hurt but we had to get the vehicle towed to the mechanic who said that this is a known problem with Kia where the engines consume oil and seize without warning. We maintained properly as recommended through a service center (not Kia dealer) and because we didn’t receive any notification from Kia that there is a software update required to prevent this, we don’t qualify for a replacement engine. A lawyer said that there is nothing we can do because we were not hurt. I think it’s insane that this was not a listed recall on my vehicle and that I was not notified that we needed an update. That we were allowed to have a car that could shut down going 70mph on the interstate in traffic. I think it’s even more insane we have this safety issue and the manufacturer doesn’t have to do anything to make amends. We did not get the notice to update and therefore we didn’t get the update and now we have a dead car due to a manufacturing issue, not a service issue.
Corrective Action:
On June 9th my husband was driving on the interstate when the check engine light came on and then the car stopped accelerating. Thankfully he was not hurt but we had to get the vehicle towed to the mechanic who said that this is a known problem with Kia where the engines consume oil and seize without warning. We maintained properly as recommended through a service center (not Kia dealer) and because we didn’t receive any notification from Kia that there is a software update required to prevent this, we don’t qualify for a replacement engine. A lawyer said that there is nothing we can do because we were not hurt. I think it’s insane that this was not a listed recall on my vehicle and that I was not notified that we needed an update. That we were allowed to have a car that could shut down going 70mph on the interstate in traffic. I think it’s even more insane we have this safety issue and the manufacturer doesn’t have to do anything to make amends. We did not get the notice to update and therefore we didn’t get the update and now we have a dead car due to a manufacturing issue, not a service issue.
Additional Notes:
On June 9th my husband was driving on the interstate when the check engine light came on and then the car stopped accelerating. Thankfully he was not hurt but we had to get the vehicle towed to the mechanic who said that this is a known problem with Kia where the engines consume oil and seize without warning. We maintained properly as recommended through a service center (not Kia dealer) and because we didn’t receive any notification from Kia that there is a software update required to prevent this, we don’t qualify for a replacement engine. A lawyer said that there is nothing we can do because we were not hurt. I think it’s insane that this was not a listed recall on my vehicle and that I was not notified that we needed an update. That we were allowed to have a car that could shut down going 70mph on the interstate in traffic. I think it’s even more insane we have this safety issue and the manufacturer doesn’t have to do anything to make amends. We did not get the notice to update and therefore we didn’t get the update and now we have a dead car due to a manufacturing issue, not a service issue.
Mfg Campaign: 11607647
Recall Date: Aug 9, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I am reporting my 2016 Kia Soul that started dying while driving or idling at red lights in late May 2023. I immediately brought it to a Kia Dealership and they had me replace the catalytic converter. I had done the SC176 recall and my car was right over warranty at around 84000. They are not covering this repair with the engine class action settlement even though the SC176 recall mentions if the catalytic converter is damaged, particles can enter the engine combustion chamber and cause abnormal engine combustion which can damage the pistons and therefore the engine. I am bewildered how this has not been covered in the recalls and class action settlements. They replaced my catalytic converter and the car continued to not start randomly and die randomly while driving so I traded it in out of safety concerns. There were no warning lights that ever occurred.
Corrective Action:
I am reporting my 2016 Kia Soul that started dying while driving or idling at red lights in late May 2023. I immediately brought it to a Kia Dealership and they had me replace the catalytic converter. I had done the SC176 recall and my car was right over warranty at around 84000. They are not covering this repair with the engine class action settlement even though the SC176 recall mentions if the catalytic converter is damaged, particles can enter the engine combustion chamber and cause abnormal engine combustion which can damage the pistons and therefore the engine. I am bewildered how this has not been covered in the recalls and class action settlements. They replaced my catalytic converter and the car continued to not start randomly and die randomly while driving so I traded it in out of safety concerns. There were no warning lights that ever occurred.
Additional Notes:
I am reporting my 2016 Kia Soul that started dying while driving or idling at red lights in late May 2023. I immediately brought it to a Kia Dealership and they had me replace the catalytic converter. I had done the SC176 recall and my car was right over warranty at around 84000. They are not covering this repair with the engine class action settlement even though the SC176 recall mentions if the catalytic converter is damaged, particles can enter the engine combustion chamber and cause abnormal engine combustion which can damage the pistons and therefore the engine. I am bewildered how this has not been covered in the recalls and class action settlements. They replaced my catalytic converter and the car continued to not start randomly and die randomly while driving so I traded it in out of safety concerns. There were no warning lights that ever occurred.
Mfg Campaign: 11606595
Recall Date: Aug 5, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Turning off a highway onto a rural road & without warning my car would not accelerate. Turn off , let it cool, start up and only get about quarter mile until i lost power again. Had it towed to local garage & told its a blocked catalytic converter & very expensive. Kia says its not covered under warranty or recall so now its just been sitting at the garage for over a month while I pay storage fee until i save enough to repair it
Corrective Action:
Turning off a highway onto a rural road & without warning my car would not accelerate. Turn off , let it cool, start up and only get about quarter mile until i lost power again. Had it towed to local garage & told its a blocked catalytic converter & very expensive. Kia says its not covered under warranty or recall so now its just been sitting at the garage for over a month while I pay storage fee until i save enough to repair it
Additional Notes:
Turning off a highway onto a rural road & without warning my car would not accelerate. Turn off , let it cool, start up and only get about quarter mile until i lost power again. Had it towed to local garage & told its a blocked catalytic converter & very expensive. Kia says its not covered under warranty or recall so now its just been sitting at the garage for over a month while I pay storage fee until i save enough to repair it
Mfg Campaign: 11606227
Recall Date: Aug 3, 2024
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Turning off a highway onto a rural road & without warning my car would not accelerate. Turn off , let it cool, start up and only get about quarter mile until i lost power again. Had it towed to local garage & told its a blocked catalytic converter & very expensive. Kia says its not covered under warranty or recall so now its just been sitting at the garage for over a month while I pay storage fee until i save enough to repair it
Corrective Action:
Turning off a highway onto a rural road & without warning my car would not accelerate. Turn off , let it cool, start up and only get about quarter mile until i lost power again. Had it towed to local garage & told its a blocked catalytic converter & very expensive. Kia says its not covered under warranty or recall so now its just been sitting at the garage for over a month while I pay storage fee until i save enough to repair it
Additional Notes:
Turning off a highway onto a rural road & without warning my car would not accelerate. Turn off , let it cool, start up and only get about quarter mile until i lost power again. Had it towed to local garage & told its a blocked catalytic converter & very expensive. Kia says its not covered under warranty or recall so now its just been sitting at the garage for over a month while I pay storage fee until i save enough to repair it
Mfg Campaign: 11606227
Recall Date: Aug 3, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Turning off a highway onto a rural road & without warning my car would not accelerate. Turn off , let it cool, start up and only get about quarter mile until i lost power again. Had it towed to local garage & told its a blocked catalytic converter & very expensive. Kia says its not covered under warranty or recall so now its just been sitting at the garage for over a month while I pay storage fee until i save enough to repair it
Corrective Action:
Turning off a highway onto a rural road & without warning my car would not accelerate. Turn off , let it cool, start up and only get about quarter mile until i lost power again. Had it towed to local garage & told its a blocked catalytic converter & very expensive. Kia says its not covered under warranty or recall so now its just been sitting at the garage for over a month while I pay storage fee until i save enough to repair it
Additional Notes:
Turning off a highway onto a rural road & without warning my car would not accelerate. Turn off , let it cool, start up and only get about quarter mile until i lost power again. Had it towed to local garage & told its a blocked catalytic converter & very expensive. Kia says its not covered under warranty or recall so now its just been sitting at the garage for over a month while I pay storage fee until i save enough to repair it
Mfg Campaign: 11606227
Recall Date: Aug 3, 2024
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
With the ac running it will accelerate it stalls out
Corrective Action:
With the ac running it will accelerate it stalls out
Additional Notes:
With the ac running it will accelerate it stalls out
Mfg Campaign: 11606185
Recall Date: Aug 2, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
With the ac running it will accelerate it stalls out
Corrective Action:
With the ac running it will accelerate it stalls out
Additional Notes:
With the ac running it will accelerate it stalls out
Mfg Campaign: 11606185
Recall Date: Aug 2, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Two years ago the paint started to fall off the hood , sides and the top. The dealer inspected and refused any correction in the problem
Corrective Action:
Two years ago the paint started to fall off the hood , sides and the top. The dealer inspected and refused any correction in the problem
Additional Notes:
Two years ago the paint started to fall off the hood , sides and the top. The dealer inspected and refused any correction in the problem
Mfg Campaign: 11605872
Recall Date: Aug 1, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle had a sudden loss of power. This was following a catalytic convertor repair last year. Took vehicle to Kia dealership and was informed that the total for repairs would be 4600 dollars. They informed me that they felt we should just replace the engine at my cost and that me vehicle did not fall under the class action lawsuit, though it was demonstrating very similar issues that they've seen. When I asked if this was caused by the constant oil consumption, they felt that it was a factor and that it was simply normal in that engine to consume oil the way it does. I feel like I'm being taken advantage of, and that Kia is not being honest with us.
Corrective Action:
Vehicle had a sudden loss of power. This was following a catalytic convertor repair last year. Took vehicle to Kia dealership and was informed that the total for repairs would be 4600 dollars. They informed me that they felt we should just replace the engine at my cost and that me vehicle did not fall under the class action lawsuit, though it was demonstrating very similar issues that they've seen. When I asked if this was caused by the constant oil consumption, they felt that it was a factor and that it was simply normal in that engine to consume oil the way it does. I feel like I'm being taken advantage of, and that Kia is not being honest with us.
Additional Notes:
Vehicle had a sudden loss of power. This was following a catalytic convertor repair last year. Took vehicle to Kia dealership and was informed that the total for repairs would be 4600 dollars. They informed me that they felt we should just replace the engine at my cost and that me vehicle did not fall under the class action lawsuit, though it was demonstrating very similar issues that they've seen. When I asked if this was caused by the constant oil consumption, they felt that it was a factor and that it was simply normal in that engine to consume oil the way it does. I feel like I'm being taken advantage of, and that Kia is not being honest with us.
Mfg Campaign: 11605171
Recall Date: Jul 29, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Catalytic converter issue- confirmed by Kia Service
Corrective Action:
Catalytic converter issue- confirmed by Kia Service
Additional Notes:
Catalytic converter issue- confirmed by Kia Service
Mfg Campaign: 11604784
Recall Date: Jul 26, 2024
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Valencia, CA • 36 yrs
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