Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017-2019 Sedona, Soul, Soul EV, 2017-2018 Forte, and 2017 Forte Koup vehicles. The Air Bag Control Unit (ACU) cover may contact a memory chip on the printed circuit board and damage the electrical circuit. Circuit damage may result in deactivated air bags that will not deploy in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC226
Recall Date: Jan 25, 2022
Consumer Complaints
315 ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The Kia Soul is burning engine oil. I have to add an extra pint of oil every month. This known engine defect will one day damage the engine and may cause an accident.
Corrective Action:
The Kia Soul is burning engine oil. I have to add an extra pint of oil every month. This known engine defect will one day damage the engine and may cause an accident.
Additional Notes:
The Kia Soul is burning engine oil. I have to add an extra pint of oil every month. This known engine defect will one day damage the engine and may cause an accident.
Mfg Campaign: 11627996
Recall Date: Nov 29, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Hi Nikki - This vehicle has an engine issue as of [XXX] when my car broken down on the road. The engine sputtered and the car was inoperable. I was told to call the Wynn’s Extended Warranty, however it was late and there was no one available to answer the call. So then my car was taken by AAA to their repair facility where they diagnosed the vehicle with needing a new engine. At that point, they called in to make sure the engine was covered by Wynn’s and they were told to have it towed to Kia as the car is below 100,000 miles and should be covered by them. Kia the performed a diagnosis and told me the engine needed to be replaced today on 10/7. They informed me the car would not be covered due to the car’s two engine recalls that were not performed on the vehicle prior to my possession of the vehicle. Wynn’s also stated the car would not be covered by them as this is a manfacturer’s issue and they should cover it. Kia cannot cover it due to the open engine recalls. I was not informed of these recalls when I bought the car three months ago and the car currently sits close to 87000 miles with a total of four open recalls according to Kia. There have been over 20 calls made to both Kia and Wynn’s and Wynn’s will not allow us to talk to their Claims department as we are not a repair facility. There is a current $13,000 bill for a new engine at Kia and they are saying it is my responsibility. I have a voice recording between the Kia service advisor and the wynns warranty rep. Please advise who & when this is covered as this has played a huge part of stress, lack of transportation, and overall my life without a vehicle. I’m very inconvenienced as a result of this. Please see all paperwork attached (contract and Kia paperwork) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Hi Nikki - This vehicle has an engine issue as of [XXX] when my car broken down on the road. The engine sputtered and the car was inoperable. I was told to call the Wynn’s Extended Warranty, however it was late and there was no one available to answer the call. So then my car was taken by AAA to their repair facility where they diagnosed the vehicle with needing a new engine. At that point, they called in to make sure the engine was covered by Wynn’s and they were told to have it towed to Kia as the car is below 100,000 miles and should be covered by them. Kia the performed a diagnosis and told me the engine needed to be replaced today on 10/7. They informed me the car would not be covered due to the car’s two engine recalls that were not performed on the vehicle prior to my possession of the vehicle. Wynn’s also stated the car would not be covered by them as this is a manfacturer’s issue and they should cover it. Kia cannot cover it due to the open engine recalls. I was not informed of these recalls when I bought the car three months ago and the car currently sits close to 87000 miles with a total of four open recalls according to Kia. There have been over 20 calls made to both Kia and Wynn’s and Wynn’s will not allow us to talk to their Claims department as we are not a repair facility. There is a current $13,000 bill for a new engine at Kia and they are saying it is my responsibility. I have a voice recording between the Kia service advisor and the wynns warranty rep. Please advise who & when this is covered as this has played a huge part of stress, lack of transportation, and overall my life without a vehicle. I’m very inconvenienced as a result of this. Please see all paperwork attached (contract and Kia paperwork) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Hi Nikki - This vehicle has an engine issue as of [XXX] when my car broken down on the road. The engine sputtered and the car was inoperable. I was told to call the Wynn’s Extended Warranty, however it was late and there was no one available to answer the call. So then my car was taken by AAA to their repair facility where they diagnosed the vehicle with needing a new engine. At that point, they called in to make sure the engine was covered by Wynn’s and they were told to have it towed to Kia as the car is below 100,000 miles and should be covered by them. Kia the performed a diagnosis and told me the engine needed to be replaced today on 10/7. They informed me the car would not be covered due to the car’s two engine recalls that were not performed on the vehicle prior to my possession of the vehicle. Wynn’s also stated the car would not be covered by them as this is a manfacturer’s issue and they should cover it. Kia cannot cover it due to the open engine recalls. I was not informed of these recalls when I bought the car three months ago and the car currently sits close to 87000 miles with a total of four open recalls according to Kia. There have been over 20 calls made to both Kia and Wynn’s and Wynn’s will not allow us to talk to their Claims department as we are not a repair facility. There is a current $13,000 bill for a new engine at Kia and they are saying it is my responsibility. I have a voice recording between the Kia service advisor and the wynns warranty rep. Please advise who & when this is covered as this has played a huge part of stress, lack of transportation, and overall my life without a vehicle. I’m very inconvenienced as a result of this. Please see all paperwork attached (contract and Kia paperwork) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11619716
Recall Date: Oct 14, 2024
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I have wasted too much time and my own $ for my local KIA to dismiss their on going re-appointments and months of different service technicians to not have them reacting to an engine light to never retry something not done right. Now, they have my 2017 KiA Soul+ wrongly listed as no recalls remaining. I am trying to be as proactive and not lose my Kia or several more months of covering the Killeen, Tx Dennis Eakin KIA’s rear to quietly avoid redoing more recall call backs they need to finish. So now your national government database shows my Kia doesn’t have the P0420 catalyst and O2 sensor listed. —-I did my part for Killeen KiA and paid my $ to prove to them the check light kept coming back on after they turned it off in early 2022. The gas mileage is horrible. I’m a handicap driver on fixed income, but no stranger auto warns. After a couple recall, full engine replacement attempts. Since my local KIA services, have re-called their own and also factory mechanical repairs. Both myself and Kia have basically had custody of my 2017 KIA. The last attempt they took back my now 2nd reshaped/fresh block from the first ever KIA recall that blew the piston the first few months I invested into this KIA. Every attempt to fix the next following recalls or unfinished work, I was told about late 2021 locally “if I can bring KIA a code of the engine light”(they temporarily hid) Then maybe they would go back and fix it or recall what needs to be fixed. I paid a mechanic after 3 attempts since 2021 of barely getting to drive my KIA. The code is P0420 I already have enough basic vehicle knowledge, to understand it was exhaust system stalling me (and the suspension) ( hack hydraulic also stopped functioning) I do love my KIA and do not want to start ideas of revamping my interest to Dodge or Chevy yet. I just want the recall for the catalyst/O2 and thermostat issue done or redone if my local KIA attempted to check off the P0420 recall before my engine fails again.
Corrective Action:
I have wasted too much time and my own $ for my local KIA to dismiss their on going re-appointments and months of different service technicians to not have them reacting to an engine light to never retry something not done right. Now, they have my 2017 KiA Soul+ wrongly listed as no recalls remaining. I am trying to be as proactive and not lose my Kia or several more months of covering the Killeen, Tx Dennis Eakin KIA’s rear to quietly avoid redoing more recall call backs they need to finish. So now your national government database shows my Kia doesn’t have the P0420 catalyst and O2 sensor listed. —-I did my part for Killeen KiA and paid my $ to prove to them the check light kept coming back on after they turned it off in early 2022. The gas mileage is horrible. I’m a handicap driver on fixed income, but no stranger auto warns. After a couple recall, full engine replacement attempts. Since my local KIA services, have re-called their own and also factory mechanical repairs. Both myself and Kia have basically had custody of my 2017 KIA. The last attempt they took back my now 2nd reshaped/fresh block from the first ever KIA recall that blew the piston the first few months I invested into this KIA. Every attempt to fix the next following recalls or unfinished work, I was told about late 2021 locally “if I can bring KIA a code of the engine light”(they temporarily hid) Then maybe they would go back and fix it or recall what needs to be fixed. I paid a mechanic after 3 attempts since 2021 of barely getting to drive my KIA. The code is P0420 I already have enough basic vehicle knowledge, to understand it was exhaust system stalling me (and the suspension) ( hack hydraulic also stopped functioning) I do love my KIA and do not want to start ideas of revamping my interest to Dodge or Chevy yet. I just want the recall for the catalyst/O2 and thermostat issue done or redone if my local KIA attempted to check off the P0420 recall before my engine fails again.
Additional Notes:
I have wasted too much time and my own $ for my local KIA to dismiss their on going re-appointments and months of different service technicians to not have them reacting to an engine light to never retry something not done right. Now, they have my 2017 KiA Soul+ wrongly listed as no recalls remaining. I am trying to be as proactive and not lose my Kia or several more months of covering the Killeen, Tx Dennis Eakin KIA’s rear to quietly avoid redoing more recall call backs they need to finish. So now your national government database shows my Kia doesn’t have the P0420 catalyst and O2 sensor listed. —-I did my part for Killeen KiA and paid my $ to prove to them the check light kept coming back on after they turned it off in early 2022. The gas mileage is horrible. I’m a handicap driver on fixed income, but no stranger auto warns. After a couple recall, full engine replacement attempts. Since my local KIA services, have re-called their own and also factory mechanical repairs. Both myself and Kia have basically had custody of my 2017 KIA. The last attempt they took back my now 2nd reshaped/fresh block from the first ever KIA recall that blew the piston the first few months I invested into this KIA. Every attempt to fix the next following recalls or unfinished work, I was told about late 2021 locally “if I can bring KIA a code of the engine light”(they temporarily hid) Then maybe they would go back and fix it or recall what needs to be fixed. I paid a mechanic after 3 attempts since 2021 of barely getting to drive my KIA. The code is P0420 I already have enough basic vehicle knowledge, to understand it was exhaust system stalling me (and the suspension) ( hack hydraulic also stopped functioning) I do love my KIA and do not want to start ideas of revamping my interest to Dodge or Chevy yet. I just want the recall for the catalyst/O2 and thermostat issue done or redone if my local KIA attempted to check off the P0420 recall before my engine fails again.
Mfg Campaign: 11618273
Recall Date: Oct 5, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I have wasted too much time and my own $ for my local KIA to dismiss their on going re-appointments and months of different service technicians to not have them reacting to an engine light to never retry something not done right. Now, they have my 2017 KiA Soul+ wrongly listed as no recalls remaining. I am trying to be as proactive and not lose my Kia or several more months of covering the Killeen, Tx Dennis Eakin KIA’s rear to quietly avoid redoing more recall call backs they need to finish. So now your national government database shows my Kia doesn’t have the P0420 catalyst and O2 sensor listed. —-I did my part for Killeen KiA and paid my $ to prove to them the check light kept coming back on after they turned it off in early 2022. The gas mileage is horrible. I’m a handicap driver on fixed income, but no stranger auto warns. After a couple recall, full engine replacement attempts. Since my local KIA services, have re-called their own and also factory mechanical repairs. Both myself and Kia have basically had custody of my 2017 KIA. The last attempt they took back my now 2nd reshaped/fresh block from the first ever KIA recall that blew the piston the first few months I invested into this KIA. Every attempt to fix the next following recalls or unfinished work, I was told about late 2021 locally “if I can bring KIA a code of the engine light”(they temporarily hid) Then maybe they would go back and fix it or recall what needs to be fixed. I paid a mechanic after 3 attempts since 2021 of barely getting to drive my KIA. The code is P0420 I already have enough basic vehicle knowledge, to understand it was exhaust system stalling me (and the suspension) ( hack hydraulic also stopped functioning) I do love my KIA and do not want to start ideas of revamping my interest to Dodge or Chevy yet. I just want the recall for the catalyst/O2 and thermostat issue done or redone if my local KIA attempted to check off the P0420 recall before my engine fails again.
Corrective Action:
I have wasted too much time and my own $ for my local KIA to dismiss their on going re-appointments and months of different service technicians to not have them reacting to an engine light to never retry something not done right. Now, they have my 2017 KiA Soul+ wrongly listed as no recalls remaining. I am trying to be as proactive and not lose my Kia or several more months of covering the Killeen, Tx Dennis Eakin KIA’s rear to quietly avoid redoing more recall call backs they need to finish. So now your national government database shows my Kia doesn’t have the P0420 catalyst and O2 sensor listed. —-I did my part for Killeen KiA and paid my $ to prove to them the check light kept coming back on after they turned it off in early 2022. The gas mileage is horrible. I’m a handicap driver on fixed income, but no stranger auto warns. After a couple recall, full engine replacement attempts. Since my local KIA services, have re-called their own and also factory mechanical repairs. Both myself and Kia have basically had custody of my 2017 KIA. The last attempt they took back my now 2nd reshaped/fresh block from the first ever KIA recall that blew the piston the first few months I invested into this KIA. Every attempt to fix the next following recalls or unfinished work, I was told about late 2021 locally “if I can bring KIA a code of the engine light”(they temporarily hid) Then maybe they would go back and fix it or recall what needs to be fixed. I paid a mechanic after 3 attempts since 2021 of barely getting to drive my KIA. The code is P0420 I already have enough basic vehicle knowledge, to understand it was exhaust system stalling me (and the suspension) ( hack hydraulic also stopped functioning) I do love my KIA and do not want to start ideas of revamping my interest to Dodge or Chevy yet. I just want the recall for the catalyst/O2 and thermostat issue done or redone if my local KIA attempted to check off the P0420 recall before my engine fails again.
Additional Notes:
I have wasted too much time and my own $ for my local KIA to dismiss their on going re-appointments and months of different service technicians to not have them reacting to an engine light to never retry something not done right. Now, they have my 2017 KiA Soul+ wrongly listed as no recalls remaining. I am trying to be as proactive and not lose my Kia or several more months of covering the Killeen, Tx Dennis Eakin KIA’s rear to quietly avoid redoing more recall call backs they need to finish. So now your national government database shows my Kia doesn’t have the P0420 catalyst and O2 sensor listed. —-I did my part for Killeen KiA and paid my $ to prove to them the check light kept coming back on after they turned it off in early 2022. The gas mileage is horrible. I’m a handicap driver on fixed income, but no stranger auto warns. After a couple recall, full engine replacement attempts. Since my local KIA services, have re-called their own and also factory mechanical repairs. Both myself and Kia have basically had custody of my 2017 KIA. The last attempt they took back my now 2nd reshaped/fresh block from the first ever KIA recall that blew the piston the first few months I invested into this KIA. Every attempt to fix the next following recalls or unfinished work, I was told about late 2021 locally “if I can bring KIA a code of the engine light”(they temporarily hid) Then maybe they would go back and fix it or recall what needs to be fixed. I paid a mechanic after 3 attempts since 2021 of barely getting to drive my KIA. The code is P0420 I already have enough basic vehicle knowledge, to understand it was exhaust system stalling me (and the suspension) ( hack hydraulic also stopped functioning) I do love my KIA and do not want to start ideas of revamping my interest to Dodge or Chevy yet. I just want the recall for the catalyst/O2 and thermostat issue done or redone if my local KIA attempted to check off the P0420 recall before my engine fails again.
Mfg Campaign: 11618273
Recall Date: Oct 5, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have wasted too much time and my own $ for my local KIA to dismiss their on going re-appointments and months of different service technicians to not have them reacting to an engine light to never retry something not done right. Now, they have my 2017 KiA Soul+ wrongly listed as no recalls remaining. I am trying to be as proactive and not lose my Kia or several more months of covering the Killeen, Tx Dennis Eakin KIA’s rear to quietly avoid redoing more recall call backs they need to finish. So now your national government database shows my Kia doesn’t have the P0420 catalyst and O2 sensor listed. —-I did my part for Killeen KiA and paid my $ to prove to them the check light kept coming back on after they turned it off in early 2022. The gas mileage is horrible. I’m a handicap driver on fixed income, but no stranger auto warns. After a couple recall, full engine replacement attempts. Since my local KIA services, have re-called their own and also factory mechanical repairs. Both myself and Kia have basically had custody of my 2017 KIA. The last attempt they took back my now 2nd reshaped/fresh block from the first ever KIA recall that blew the piston the first few months I invested into this KIA. Every attempt to fix the next following recalls or unfinished work, I was told about late 2021 locally “if I can bring KIA a code of the engine light”(they temporarily hid) Then maybe they would go back and fix it or recall what needs to be fixed. I paid a mechanic after 3 attempts since 2021 of barely getting to drive my KIA. The code is P0420 I already have enough basic vehicle knowledge, to understand it was exhaust system stalling me (and the suspension) ( hack hydraulic also stopped functioning) I do love my KIA and do not want to start ideas of revamping my interest to Dodge or Chevy yet. I just want the recall for the catalyst/O2 and thermostat issue done or redone if my local KIA attempted to check off the P0420 recall before my engine fails again.
Corrective Action:
I have wasted too much time and my own $ for my local KIA to dismiss their on going re-appointments and months of different service technicians to not have them reacting to an engine light to never retry something not done right. Now, they have my 2017 KiA Soul+ wrongly listed as no recalls remaining. I am trying to be as proactive and not lose my Kia or several more months of covering the Killeen, Tx Dennis Eakin KIA’s rear to quietly avoid redoing more recall call backs they need to finish. So now your national government database shows my Kia doesn’t have the P0420 catalyst and O2 sensor listed. —-I did my part for Killeen KiA and paid my $ to prove to them the check light kept coming back on after they turned it off in early 2022. The gas mileage is horrible. I’m a handicap driver on fixed income, but no stranger auto warns. After a couple recall, full engine replacement attempts. Since my local KIA services, have re-called their own and also factory mechanical repairs. Both myself and Kia have basically had custody of my 2017 KIA. The last attempt they took back my now 2nd reshaped/fresh block from the first ever KIA recall that blew the piston the first few months I invested into this KIA. Every attempt to fix the next following recalls or unfinished work, I was told about late 2021 locally “if I can bring KIA a code of the engine light”(they temporarily hid) Then maybe they would go back and fix it or recall what needs to be fixed. I paid a mechanic after 3 attempts since 2021 of barely getting to drive my KIA. The code is P0420 I already have enough basic vehicle knowledge, to understand it was exhaust system stalling me (and the suspension) ( hack hydraulic also stopped functioning) I do love my KIA and do not want to start ideas of revamping my interest to Dodge or Chevy yet. I just want the recall for the catalyst/O2 and thermostat issue done or redone if my local KIA attempted to check off the P0420 recall before my engine fails again.
Additional Notes:
I have wasted too much time and my own $ for my local KIA to dismiss their on going re-appointments and months of different service technicians to not have them reacting to an engine light to never retry something not done right. Now, they have my 2017 KiA Soul+ wrongly listed as no recalls remaining. I am trying to be as proactive and not lose my Kia or several more months of covering the Killeen, Tx Dennis Eakin KIA’s rear to quietly avoid redoing more recall call backs they need to finish. So now your national government database shows my Kia doesn’t have the P0420 catalyst and O2 sensor listed. —-I did my part for Killeen KiA and paid my $ to prove to them the check light kept coming back on after they turned it off in early 2022. The gas mileage is horrible. I’m a handicap driver on fixed income, but no stranger auto warns. After a couple recall, full engine replacement attempts. Since my local KIA services, have re-called their own and also factory mechanical repairs. Both myself and Kia have basically had custody of my 2017 KIA. The last attempt they took back my now 2nd reshaped/fresh block from the first ever KIA recall that blew the piston the first few months I invested into this KIA. Every attempt to fix the next following recalls or unfinished work, I was told about late 2021 locally “if I can bring KIA a code of the engine light”(they temporarily hid) Then maybe they would go back and fix it or recall what needs to be fixed. I paid a mechanic after 3 attempts since 2021 of barely getting to drive my KIA. The code is P0420 I already have enough basic vehicle knowledge, to understand it was exhaust system stalling me (and the suspension) ( hack hydraulic also stopped functioning) I do love my KIA and do not want to start ideas of revamping my interest to Dodge or Chevy yet. I just want the recall for the catalyst/O2 and thermostat issue done or redone if my local KIA attempted to check off the P0420 recall before my engine fails again.
Mfg Campaign: 11618273
Recall Date: Oct 5, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Multiple stations failed emission inspection in texas for fuel not completed and evap not completed. Tried multiple things to fix. Took it to shop that kept for days and diagnosed with logic lock with the ecm/ecu. Basically bad ecm which is common problem with kia soul and there are recall for models older than 2016. Moritz kia kept for 17 days and said they could not figure out issue but ordered new ecm. I contacted DPS and got steps to get waiver because it could take weeks to get part. Asked kia to inspect again since two failed inspections required for waiver. Some how it passed inspection with the same two not completed emissions. In texas vehicles newer than 2001 are allowed only one not ready. Kia said they would not replace ecm since it passed inspection. Appears they are trying to not fix known issue. Concern is if a real issue with car happens the ecm will not update with error since it has logic lock. There are lots of reports of issues with the ecm and kia not honoring warranty. The ecm is covered for 8 years 80k and the car has 7 years 70k now. It appears they are just trying to delay fixing issue. If battery is pulled, obd code reset, or ecm pulled out none of the codes reset like they should.
Corrective Action:
Multiple stations failed emission inspection in texas for fuel not completed and evap not completed. Tried multiple things to fix. Took it to shop that kept for days and diagnosed with logic lock with the ecm/ecu. Basically bad ecm which is common problem with kia soul and there are recall for models older than 2016. Moritz kia kept for 17 days and said they could not figure out issue but ordered new ecm. I contacted DPS and got steps to get waiver because it could take weeks to get part. Asked kia to inspect again since two failed inspections required for waiver. Some how it passed inspection with the same two not completed emissions. In texas vehicles newer than 2001 are allowed only one not ready. Kia said they would not replace ecm since it passed inspection. Appears they are trying to not fix known issue. Concern is if a real issue with car happens the ecm will not update with error since it has logic lock. There are lots of reports of issues with the ecm and kia not honoring warranty. The ecm is covered for 8 years 80k and the car has 7 years 70k now. It appears they are just trying to delay fixing issue. If battery is pulled, obd code reset, or ecm pulled out none of the codes reset like they should.
Additional Notes:
Multiple stations failed emission inspection in texas for fuel not completed and evap not completed. Tried multiple things to fix. Took it to shop that kept for days and diagnosed with logic lock with the ecm/ecu. Basically bad ecm which is common problem with kia soul and there are recall for models older than 2016. Moritz kia kept for 17 days and said they could not figure out issue but ordered new ecm. I contacted DPS and got steps to get waiver because it could take weeks to get part. Asked kia to inspect again since two failed inspections required for waiver. Some how it passed inspection with the same two not completed emissions. In texas vehicles newer than 2001 are allowed only one not ready. Kia said they would not replace ecm since it passed inspection. Appears they are trying to not fix known issue. Concern is if a real issue with car happens the ecm will not update with error since it has logic lock. There are lots of reports of issues with the ecm and kia not honoring warranty. The ecm is covered for 8 years 80k and the car has 7 years 70k now. It appears they are just trying to delay fixing issue. If battery is pulled, obd code reset, or ecm pulled out none of the codes reset like they should.
Mfg Campaign: 11617617
Recall Date: Oct 1, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Multiple stations failed emission inspection in texas for fuel not completed and evap not completed. Tried multiple things to fix. Took it to shop that kept for days and diagnosed with logic lock with the ecm/ecu. Basically bad ecm which is common problem with kia soul and there are recall for models older than 2016. Moritz kia kept for 17 days and said they could not figure out issue but ordered new ecm. I contacted DPS and got steps to get waiver because it could take weeks to get part. Asked kia to inspect again since two failed inspections required for waiver. Some how it passed inspection with the same two not completed emissions. In texas vehicles newer than 2001 are allowed only one not ready. Kia said they would not replace ecm since it passed inspection. Appears they are trying to not fix known issue. Concern is if a real issue with car happens the ecm will not update with error since it has logic lock. There are lots of reports of issues with the ecm and kia not honoring warranty. The ecm is covered for 8 years 80k and the car has 7 years 70k now. It appears they are just trying to delay fixing issue. If battery is pulled, obd code reset, or ecm pulled out none of the codes reset like they should.
Corrective Action:
Multiple stations failed emission inspection in texas for fuel not completed and evap not completed. Tried multiple things to fix. Took it to shop that kept for days and diagnosed with logic lock with the ecm/ecu. Basically bad ecm which is common problem with kia soul and there are recall for models older than 2016. Moritz kia kept for 17 days and said they could not figure out issue but ordered new ecm. I contacted DPS and got steps to get waiver because it could take weeks to get part. Asked kia to inspect again since two failed inspections required for waiver. Some how it passed inspection with the same two not completed emissions. In texas vehicles newer than 2001 are allowed only one not ready. Kia said they would not replace ecm since it passed inspection. Appears they are trying to not fix known issue. Concern is if a real issue with car happens the ecm will not update with error since it has logic lock. There are lots of reports of issues with the ecm and kia not honoring warranty. The ecm is covered for 8 years 80k and the car has 7 years 70k now. It appears they are just trying to delay fixing issue. If battery is pulled, obd code reset, or ecm pulled out none of the codes reset like they should.
Additional Notes:
Multiple stations failed emission inspection in texas for fuel not completed and evap not completed. Tried multiple things to fix. Took it to shop that kept for days and diagnosed with logic lock with the ecm/ecu. Basically bad ecm which is common problem with kia soul and there are recall for models older than 2016. Moritz kia kept for 17 days and said they could not figure out issue but ordered new ecm. I contacted DPS and got steps to get waiver because it could take weeks to get part. Asked kia to inspect again since two failed inspections required for waiver. Some how it passed inspection with the same two not completed emissions. In texas vehicles newer than 2001 are allowed only one not ready. Kia said they would not replace ecm since it passed inspection. Appears they are trying to not fix known issue. Concern is if a real issue with car happens the ecm will not update with error since it has logic lock. There are lots of reports of issues with the ecm and kia not honoring warranty. The ecm is covered for 8 years 80k and the car has 7 years 70k now. It appears they are just trying to delay fixing issue. If battery is pulled, obd code reset, or ecm pulled out none of the codes reset like they should.
Mfg Campaign: 11617617
Recall Date: Oct 1, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine burns oil. Losing over 1 quart per 500 miles. Kia says it is normal.
Corrective Action:
Engine burns oil. Losing over 1 quart per 500 miles. Kia says it is normal.
Additional Notes:
Engine burns oil. Losing over 1 quart per 500 miles. Kia says it is normal.
Mfg Campaign: 11616022
Recall Date: Sep 23, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle is consuming oil far before service is due. Easily a quart or more before 1000mi. Read about a CLASS ACTION LAWSUIT regarding engine failure due to this.
Corrective Action:
Vehicle is consuming oil far before service is due. Easily a quart or more before 1000mi. Read about a CLASS ACTION LAWSUIT regarding engine failure due to this.
Additional Notes:
Vehicle is consuming oil far before service is due. Easily a quart or more before 1000mi. Read about a CLASS ACTION LAWSUIT regarding engine failure due to this.
Mfg Campaign: 11613099
Recall Date: Sep 6, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Kia Soul. While the contact was asleep, they were awoken by an abnormal burning smell. Upon investigation, the contact discovered that the rear end of the vehicle had caught fire. A neighbor called the authorities and the fire department extinguished the fire. The fire department informed the contact that the fire was caused by an electrical wiring failure in the rear taillights. No injuries were reported. A police report was filed. The vehicle remained in the contact's possession. The vehicle had yet to be inspected or diagnosed for the failure. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 63,000.
Corrective Action:
The contact owns a 2017 Kia Soul. While the contact was asleep, they were awoken by an abnormal burning smell. Upon investigation, the contact discovered that the rear end of the vehicle had caught fire. A neighbor called the authorities and the fire department extinguished the fire. The fire department informed the contact that the fire was caused by an electrical wiring failure in the rear taillights. No injuries were reported. A police report was filed. The vehicle remained in the contact's possession. The vehicle had yet to be inspected or diagnosed for the failure. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 63,000.
Additional Notes:
The contact owns a 2017 Kia Soul. While the contact was asleep, they were awoken by an abnormal burning smell. Upon investigation, the contact discovered that the rear end of the vehicle had caught fire. A neighbor called the authorities and the fire department extinguished the fire. The fire department informed the contact that the fire was caused by an electrical wiring failure in the rear taillights. No injuries were reported. A police report was filed. The vehicle remained in the contact's possession. The vehicle had yet to be inspected or diagnosed for the failure. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 63,000.
Mfg Campaign: 11610986
Recall Date: Aug 26, 2024
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING:TAIL LIGHTS
Potential Consequences:
The contact owns a 2017 Kia Soul. While the contact was asleep, they were awoken by an abnormal burning smell. Upon investigation, the contact discovered that the rear end of the vehicle had caught fire. A neighbor called the authorities and the fire department extinguished the fire. The fire department informed the contact that the fire was caused by an electrical wiring failure in the rear taillights. No injuries were reported. A police report was filed. The vehicle remained in the contact's possession. The vehicle had yet to be inspected or diagnosed for the failure. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 63,000.
Corrective Action:
The contact owns a 2017 Kia Soul. While the contact was asleep, they were awoken by an abnormal burning smell. Upon investigation, the contact discovered that the rear end of the vehicle had caught fire. A neighbor called the authorities and the fire department extinguished the fire. The fire department informed the contact that the fire was caused by an electrical wiring failure in the rear taillights. No injuries were reported. A police report was filed. The vehicle remained in the contact's possession. The vehicle had yet to be inspected or diagnosed for the failure. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 63,000.
Additional Notes:
The contact owns a 2017 Kia Soul. While the contact was asleep, they were awoken by an abnormal burning smell. Upon investigation, the contact discovered that the rear end of the vehicle had caught fire. A neighbor called the authorities and the fire department extinguished the fire. The fire department informed the contact that the fire was caused by an electrical wiring failure in the rear taillights. No injuries were reported. A police report was filed. The vehicle remained in the contact's possession. The vehicle had yet to be inspected or diagnosed for the failure. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 63,000.
Mfg Campaign: 11610986
Recall Date: Aug 26, 2024
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
Potential Consequences:
The contact owns a 2017 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the camshaft position sensor, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 92,000.
Corrective Action:
The contact owns a 2017 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the camshaft position sensor, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 92,000.
Additional Notes:
The contact owns a 2017 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the camshaft position sensor, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 92,000.
Mfg Campaign: 11611019
Recall Date: Aug 26, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Kia Soul. The contact stated while driving at approximately 70 MPH, the vehicle failed to respond while the accelerator pedal was depressed. The contact stated that the vehicle lost motive power with the check engine warning light illuminated. The contact stated the vehicle shut off on an exit and blocked traffic. The vehicle was pushed out of the roadway by bystanders. The vehicle was towed to a local dealer and diagnosed with engine failure. The contact was informed that the failure was linked to an unknown recall campaign; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000. The VIN was not available.
Corrective Action:
The contact owns a 2017 Kia Soul. The contact stated while driving at approximately 70 MPH, the vehicle failed to respond while the accelerator pedal was depressed. The contact stated that the vehicle lost motive power with the check engine warning light illuminated. The contact stated the vehicle shut off on an exit and blocked traffic. The vehicle was pushed out of the roadway by bystanders. The vehicle was towed to a local dealer and diagnosed with engine failure. The contact was informed that the failure was linked to an unknown recall campaign; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000. The VIN was not available.
Additional Notes:
The contact owns a 2017 Kia Soul. The contact stated while driving at approximately 70 MPH, the vehicle failed to respond while the accelerator pedal was depressed. The contact stated that the vehicle lost motive power with the check engine warning light illuminated. The contact stated the vehicle shut off on an exit and blocked traffic. The vehicle was pushed out of the roadway by bystanders. The vehicle was towed to a local dealer and diagnosed with engine failure. The contact was informed that the failure was linked to an unknown recall campaign; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000. The VIN was not available.
Mfg Campaign: 11607097
Recall Date: Aug 7, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
UNKNOWN
Corrective Action:
UNKNOWN
Additional Notes:
UNKNOWN
Mfg Campaign: 11604961
Recall Date: Jul 28, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
UNKNOWN
Corrective Action:
UNKNOWN
Additional Notes:
UNKNOWN
Mfg Campaign: 11604961
Recall Date: Jul 28, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
UNKNOWN
Corrective Action:
UNKNOWN
Additional Notes:
UNKNOWN
Mfg Campaign: 11604961
Recall Date: Jul 28, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Kia Soul. The contact stated while driving at various speeds, there was an abnormal knocking sound coming from the engine. There was no warning light illuminated. The vehicle was taken to an independent mechanic where the mechanic discovered metal shards in the oil pan. The mechanic recommended that the vehicle be taken to a dealer. The vehicle was taken to the dealer and a diagnostic test was performed, and the contact was informed that an engine flush needed to be performed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 111,000.
Corrective Action:
The contact owns a 2017 Kia Soul. The contact stated while driving at various speeds, there was an abnormal knocking sound coming from the engine. There was no warning light illuminated. The vehicle was taken to an independent mechanic where the mechanic discovered metal shards in the oil pan. The mechanic recommended that the vehicle be taken to a dealer. The vehicle was taken to the dealer and a diagnostic test was performed, and the contact was informed that an engine flush needed to be performed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 111,000.
Additional Notes:
The contact owns a 2017 Kia Soul. The contact stated while driving at various speeds, there was an abnormal knocking sound coming from the engine. There was no warning light illuminated. The vehicle was taken to an independent mechanic where the mechanic discovered metal shards in the oil pan. The mechanic recommended that the vehicle be taken to a dealer. The vehicle was taken to the dealer and a diagnostic test was performed, and the contact was informed that an engine flush needed to be performed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 111,000.
Mfg Campaign: 11604696
Recall Date: Jul 26, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Burning oil and engine failure! According to Kia this is "a common issue" unbeknownst to consumers. This is VERY dangerous. The vehicle has been been sitting at a repair shop waiting for warranty approval.
Corrective Action:
Burning oil and engine failure! According to Kia this is "a common issue" unbeknownst to consumers. This is VERY dangerous. The vehicle has been been sitting at a repair shop waiting for warranty approval.
Additional Notes:
Burning oil and engine failure! According to Kia this is "a common issue" unbeknownst to consumers. This is VERY dangerous. The vehicle has been been sitting at a repair shop waiting for warranty approval.
Mfg Campaign: 11602813
Recall Date: Jul 16, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving down a freeway after changing my oil when my car began backfiring, which was strange so I pulled over and checked my engine but I saw nothing wrong, so I went back to driving so I could get home, but as I was driving home, the engine made a loud clang and then the engine completely died. I had come to find out later after paying to have my car towed home that it had infact overheated, and blown a piston straight through the engine block.
Corrective Action:
I was driving down a freeway after changing my oil when my car began backfiring, which was strange so I pulled over and checked my engine but I saw nothing wrong, so I went back to driving so I could get home, but as I was driving home, the engine made a loud clang and then the engine completely died. I had come to find out later after paying to have my car towed home that it had infact overheated, and blown a piston straight through the engine block.
Additional Notes:
I was driving down a freeway after changing my oil when my car began backfiring, which was strange so I pulled over and checked my engine but I saw nothing wrong, so I went back to driving so I could get home, but as I was driving home, the engine made a loud clang and then the engine completely died. I had come to find out later after paying to have my car towed home that it had infact overheated, and blown a piston straight through the engine block.
Mfg Campaign: 11598627
Recall Date: Jul 3, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Just had an oil change done a couple months ago, the two previous oil changes I had, the merchanics advised me that the engine had less oil than it should for how little miles had been put on it. took it in today since it started making a "ticking" noise, and was informed that there was hardly any oil in the engine, and that was the cause. it had only been driven 2000 miles since the last change. they informed me of a TSB that was out for the 2017 souls that have a 1.6L engine (reference number PS739) that basically says that a defect is causing an engine oil leak due to a dowel pin. contacted a dealership per their advice and they told me that it is not covered by Kia even though it is a known issue by them, looking at several of the other complaints against this vehicle it seems to be a very common issue and should be addressed by the manufacturer, and not have to be paid out of pocket by the consumer. This should be recalled immediately to prevent people's engines from being burnt up due to the engine over consuming oil
Corrective Action:
Just had an oil change done a couple months ago, the two previous oil changes I had, the merchanics advised me that the engine had less oil than it should for how little miles had been put on it. took it in today since it started making a "ticking" noise, and was informed that there was hardly any oil in the engine, and that was the cause. it had only been driven 2000 miles since the last change. they informed me of a TSB that was out for the 2017 souls that have a 1.6L engine (reference number PS739) that basically says that a defect is causing an engine oil leak due to a dowel pin. contacted a dealership per their advice and they told me that it is not covered by Kia even though it is a known issue by them, looking at several of the other complaints against this vehicle it seems to be a very common issue and should be addressed by the manufacturer, and not have to be paid out of pocket by the consumer. This should be recalled immediately to prevent people's engines from being burnt up due to the engine over consuming oil
Additional Notes:
Just had an oil change done a couple months ago, the two previous oil changes I had, the merchanics advised me that the engine had less oil than it should for how little miles had been put on it. took it in today since it started making a "ticking" noise, and was informed that there was hardly any oil in the engine, and that was the cause. it had only been driven 2000 miles since the last change. they informed me of a TSB that was out for the 2017 souls that have a 1.6L engine (reference number PS739) that basically says that a defect is causing an engine oil leak due to a dowel pin. contacted a dealership per their advice and they told me that it is not covered by Kia even though it is a known issue by them, looking at several of the other complaints against this vehicle it seems to be a very common issue and should be addressed by the manufacturer, and not have to be paid out of pocket by the consumer. This should be recalled immediately to prevent people's engines from being burnt up due to the engine over consuming oil
Mfg Campaign: 11597019
Recall Date: Jun 26, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury