Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017-2019 Sedona, Soul, Soul EV, 2017-2018 Forte, and 2017 Forte Koup vehicles. The Air Bag Control Unit (ACU) cover may contact a memory chip on the printed circuit board and damage the electrical circuit. Circuit damage may result in deactivated air bags that will not deploy in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC226
Recall Date: Jan 25, 2022
Consumer Complaints
315 ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Kia was supposed to send me recall notifications. However I am the second owner of the car and kia told me on the phone that they sent my recall notifications to the original owner. I currently have unprepared recalls on my car. I made an appointment with a dealership and they had a 2 month waiting list to get my car serviced. While waiting for that 2 months to go by, while driving on the highway at 65 mph, my engine seized due to one of their recalls. I almost crashed because of that. Now I'm trying to get my engine repaired due to a manufacturers defect and kia is refusing to fix it. I have exhausted all other options and don't know what to do. But this is definitely a safety issue.
Corrective Action:
Kia was supposed to send me recall notifications. However I am the second owner of the car and kia told me on the phone that they sent my recall notifications to the original owner. I currently have unprepared recalls on my car. I made an appointment with a dealership and they had a 2 month waiting list to get my car serviced. While waiting for that 2 months to go by, while driving on the highway at 65 mph, my engine seized due to one of their recalls. I almost crashed because of that. Now I'm trying to get my engine repaired due to a manufacturers defect and kia is refusing to fix it. I have exhausted all other options and don't know what to do. But this is definitely a safety issue.
Additional Notes:
Kia was supposed to send me recall notifications. However I am the second owner of the car and kia told me on the phone that they sent my recall notifications to the original owner. I currently have unprepared recalls on my car. I made an appointment with a dealership and they had a 2 month waiting list to get my car serviced. While waiting for that 2 months to go by, while driving on the highway at 65 mph, my engine seized due to one of their recalls. I almost crashed because of that. Now I'm trying to get my engine repaired due to a manufacturers defect and kia is refusing to fix it. I have exhausted all other options and don't know what to do. But this is definitely a safety issue.
Mfg Campaign: 11472573
Recall Date: Jul 6, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owned a 2017 Kia Soul. The contact stated that while driving at various speeds, an abnormal, knocking noise would emit from the engine without warning. The contact notified the dealer and they informed him that the knocking noise was normal vehicle operation. The contact then stated that while driving at 60 MPH as the knocking noise persisted, the noise grew increasing louder without warning. The contact looked out of his rearview mirror and saw a cloud of white smoke coming from underneath the vehicle. As he pulled over, he inspected the hood and saw flames encroaching towards the front driver's seat. The contact instructed his girlfriend to exit the vehicle, as he went back to retrieve a cell phone, he burned the hairs off both arms, and his right leg, as well as some hair on his head and face. The contact called the authorities while the vehicle became engulfed in flames as his children's safety seat and strollers were inside the vehicle. The children were not in the vehicle at the time of the failure. The contact also stated that part of a highway sign was burned due to the fire. The fire was extinguished by the fire department and a police report was filed. The contact sought medical treatment at the scene where paramedics checked his vital signs and the burns to his body. The contact stated that both he and his girlfriend have suffered severe mental anguish as a result of the fire. The contact has suffered from traumatic dreams and hallucinations since the failure. The vehicle was towed to an independent tow yard and deemed a total loss. The dealer was notified of the failure and offered no assistance. The contact then filed a complaint with the manufacturer. The vehicle was destroyed. The failure mileage was approximately 80,000.
Corrective Action:
The contact owned a 2017 Kia Soul. The contact stated that while driving at various speeds, an abnormal, knocking noise would emit from the engine without warning. The contact notified the dealer and they informed him that the knocking noise was normal vehicle operation. The contact then stated that while driving at 60 MPH as the knocking noise persisted, the noise grew increasing louder without warning. The contact looked out of his rearview mirror and saw a cloud of white smoke coming from underneath the vehicle. As he pulled over, he inspected the hood and saw flames encroaching towards the front driver's seat. The contact instructed his girlfriend to exit the vehicle, as he went back to retrieve a cell phone, he burned the hairs off both arms, and his right leg, as well as some hair on his head and face. The contact called the authorities while the vehicle became engulfed in flames as his children's safety seat and strollers were inside the vehicle. The children were not in the vehicle at the time of the failure. The contact also stated that part of a highway sign was burned due to the fire. The fire was extinguished by the fire department and a police report was filed. The contact sought medical treatment at the scene where paramedics checked his vital signs and the burns to his body. The contact stated that both he and his girlfriend have suffered severe mental anguish as a result of the fire. The contact has suffered from traumatic dreams and hallucinations since the failure. The vehicle was towed to an independent tow yard and deemed a total loss. The dealer was notified of the failure and offered no assistance. The contact then filed a complaint with the manufacturer. The vehicle was destroyed. The failure mileage was approximately 80,000.
Additional Notes:
The contact owned a 2017 Kia Soul. The contact stated that while driving at various speeds, an abnormal, knocking noise would emit from the engine without warning. The contact notified the dealer and they informed him that the knocking noise was normal vehicle operation. The contact then stated that while driving at 60 MPH as the knocking noise persisted, the noise grew increasing louder without warning. The contact looked out of his rearview mirror and saw a cloud of white smoke coming from underneath the vehicle. As he pulled over, he inspected the hood and saw flames encroaching towards the front driver's seat. The contact instructed his girlfriend to exit the vehicle, as he went back to retrieve a cell phone, he burned the hairs off both arms, and his right leg, as well as some hair on his head and face. The contact called the authorities while the vehicle became engulfed in flames as his children's safety seat and strollers were inside the vehicle. The children were not in the vehicle at the time of the failure. The contact also stated that part of a highway sign was burned due to the fire. The fire was extinguished by the fire department and a police report was filed. The contact sought medical treatment at the scene where paramedics checked his vital signs and the burns to his body. The contact stated that both he and his girlfriend have suffered severe mental anguish as a result of the fire. The contact has suffered from traumatic dreams and hallucinations since the failure. The vehicle was towed to an independent tow yard and deemed a total loss. The dealer was notified of the failure and offered no assistance. The contact then filed a complaint with the manufacturer. The vehicle was destroyed. The failure mileage was approximately 80,000.
Mfg Campaign: 11470607
Recall Date: Jun 23, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My cars check engine light has come on at 87,659 miles with a p0420 code. My dealer has determined that this is a defective catalytic converter and because of the mileage it is not warrantied. In doing research the 2012-2016 Kia Soul with the 1.6 gdi engine. My car is a 2017 experiencing the same symptoms as the cars a year older. The recall campaign is 19v120000 with the NHTSA and SC 176 with KIA dating back to 04/17/2019. My cars model year being a 2017 had not been determined at that time to be effected as the mileage had not yet accumulated to the mileage of the previous years. Now that my 2017 car had reached the mileage in which previous cars where effected , it too is experiencing this defect. The safety issue lies in that when the car is driven it could overheat without any warning lights indicating that and overheating a cylinder, piston damage will occur leading to catastrophic failure that could launch a connecting rod out the side of the engine block and allow oil to spray onto hot exhaust manifold leading to a fire.I would like to see that the recall to cover added years (2017-2019) to this recall as this is a continuing safety issue. The dealership is not wanting to acknowledge and help in this matter so I am filing this complaint to document continuing failures to aid in extending model years covered.
Corrective Action:
My cars check engine light has come on at 87,659 miles with a p0420 code. My dealer has determined that this is a defective catalytic converter and because of the mileage it is not warrantied. In doing research the 2012-2016 Kia Soul with the 1.6 gdi engine. My car is a 2017 experiencing the same symptoms as the cars a year older. The recall campaign is 19v120000 with the NHTSA and SC 176 with KIA dating back to 04/17/2019. My cars model year being a 2017 had not been determined at that time to be effected as the mileage had not yet accumulated to the mileage of the previous years. Now that my 2017 car had reached the mileage in which previous cars where effected , it too is experiencing this defect. The safety issue lies in that when the car is driven it could overheat without any warning lights indicating that and overheating a cylinder, piston damage will occur leading to catastrophic failure that could launch a connecting rod out the side of the engine block and allow oil to spray onto hot exhaust manifold leading to a fire.I would like to see that the recall to cover added years (2017-2019) to this recall as this is a continuing safety issue. The dealership is not wanting to acknowledge and help in this matter so I am filing this complaint to document continuing failures to aid in extending model years covered.
Additional Notes:
My cars check engine light has come on at 87,659 miles with a p0420 code. My dealer has determined that this is a defective catalytic converter and because of the mileage it is not warrantied. In doing research the 2012-2016 Kia Soul with the 1.6 gdi engine. My car is a 2017 experiencing the same symptoms as the cars a year older. The recall campaign is 19v120000 with the NHTSA and SC 176 with KIA dating back to 04/17/2019. My cars model year being a 2017 had not been determined at that time to be effected as the mileage had not yet accumulated to the mileage of the previous years. Now that my 2017 car had reached the mileage in which previous cars where effected , it too is experiencing this defect. The safety issue lies in that when the car is driven it could overheat without any warning lights indicating that and overheating a cylinder, piston damage will occur leading to catastrophic failure that could launch a connecting rod out the side of the engine block and allow oil to spray onto hot exhaust manifold leading to a fire.I would like to see that the recall to cover added years (2017-2019) to this recall as this is a continuing safety issue. The dealership is not wanting to acknowledge and help in this matter so I am filing this complaint to document continuing failures to aid in extending model years covered.
Mfg Campaign: 11470552
Recall Date: Jun 22, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
My cars check engine light has come on at 87,659 miles with a p0420 code. My dealer has determined that this is a defective catalytic converter and because of the mileage it is not warrantied. In doing research the 2012-2016 Kia Soul with the 1.6 gdi engine. My car is a 2017 experiencing the same symptoms as the cars a year older. The recall campaign is 19v120000 with the NHTSA and SC 176 with KIA dating back to 04/17/2019. My cars model year being a 2017 had not been determined at that time to be effected as the mileage had not yet accumulated to the mileage of the previous years. Now that my 2017 car had reached the mileage in which previous cars where effected , it too is experiencing this defect. The safety issue lies in that when the car is driven it could overheat without any warning lights indicating that and overheating a cylinder, piston damage will occur leading to catastrophic failure that could launch a connecting rod out the side of the engine block and allow oil to spray onto hot exhaust manifold leading to a fire.I would like to see that the recall to cover added years (2017-2019) to this recall as this is a continuing safety issue. The dealership is not wanting to acknowledge and help in this matter so I am filing this complaint to document continuing failures to aid in extending model years covered.
Corrective Action:
My cars check engine light has come on at 87,659 miles with a p0420 code. My dealer has determined that this is a defective catalytic converter and because of the mileage it is not warrantied. In doing research the 2012-2016 Kia Soul with the 1.6 gdi engine. My car is a 2017 experiencing the same symptoms as the cars a year older. The recall campaign is 19v120000 with the NHTSA and SC 176 with KIA dating back to 04/17/2019. My cars model year being a 2017 had not been determined at that time to be effected as the mileage had not yet accumulated to the mileage of the previous years. Now that my 2017 car had reached the mileage in which previous cars where effected , it too is experiencing this defect. The safety issue lies in that when the car is driven it could overheat without any warning lights indicating that and overheating a cylinder, piston damage will occur leading to catastrophic failure that could launch a connecting rod out the side of the engine block and allow oil to spray onto hot exhaust manifold leading to a fire.I would like to see that the recall to cover added years (2017-2019) to this recall as this is a continuing safety issue. The dealership is not wanting to acknowledge and help in this matter so I am filing this complaint to document continuing failures to aid in extending model years covered.
Additional Notes:
My cars check engine light has come on at 87,659 miles with a p0420 code. My dealer has determined that this is a defective catalytic converter and because of the mileage it is not warrantied. In doing research the 2012-2016 Kia Soul with the 1.6 gdi engine. My car is a 2017 experiencing the same symptoms as the cars a year older. The recall campaign is 19v120000 with the NHTSA and SC 176 with KIA dating back to 04/17/2019. My cars model year being a 2017 had not been determined at that time to be effected as the mileage had not yet accumulated to the mileage of the previous years. Now that my 2017 car had reached the mileage in which previous cars where effected , it too is experiencing this defect. The safety issue lies in that when the car is driven it could overheat without any warning lights indicating that and overheating a cylinder, piston damage will occur leading to catastrophic failure that could launch a connecting rod out the side of the engine block and allow oil to spray onto hot exhaust manifold leading to a fire.I would like to see that the recall to cover added years (2017-2019) to this recall as this is a continuing safety issue. The dealership is not wanting to acknowledge and help in this matter so I am filing this complaint to document continuing failures to aid in extending model years covered.
Mfg Campaign: 11470552
Recall Date: Jun 22, 2022
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My cars check engine light has come on at 87,659 miles with a p0420 code. My dealer has determined that this is a defective catalytic converter and because of the mileage it is not warrantied. In doing research the 2012-2016 Kia Soul with the 1.6 gdi engine. My car is a 2017 experiencing the same symptoms as the cars a year older. The recall campaign is 19v120000 with the NHTSA and SC 176 with KIA dating back to 04/17/2019. My cars model year being a 2017 had not been determined at that time to be effected as the mileage had not yet accumulated to the mileage of the previous years. Now that my 2017 car had reached the mileage in which previous cars where effected , it too is experiencing this defect. The safety issue lies in that when the car is driven it could overheat without any warning lights indicating that and overheating a cylinder, piston damage will occur leading to catastrophic failure that could launch a connecting rod out the side of the engine block and allow oil to spray onto hot exhaust manifold leading to a fire.I would like to see that the recall to cover added years (2017-2019) to this recall as this is a continuing safety issue. The dealership is not wanting to acknowledge and help in this matter so I am filing this complaint to document continuing failures to aid in extending model years covered.
Corrective Action:
My cars check engine light has come on at 87,659 miles with a p0420 code. My dealer has determined that this is a defective catalytic converter and because of the mileage it is not warrantied. In doing research the 2012-2016 Kia Soul with the 1.6 gdi engine. My car is a 2017 experiencing the same symptoms as the cars a year older. The recall campaign is 19v120000 with the NHTSA and SC 176 with KIA dating back to 04/17/2019. My cars model year being a 2017 had not been determined at that time to be effected as the mileage had not yet accumulated to the mileage of the previous years. Now that my 2017 car had reached the mileage in which previous cars where effected , it too is experiencing this defect. The safety issue lies in that when the car is driven it could overheat without any warning lights indicating that and overheating a cylinder, piston damage will occur leading to catastrophic failure that could launch a connecting rod out the side of the engine block and allow oil to spray onto hot exhaust manifold leading to a fire.I would like to see that the recall to cover added years (2017-2019) to this recall as this is a continuing safety issue. The dealership is not wanting to acknowledge and help in this matter so I am filing this complaint to document continuing failures to aid in extending model years covered.
Additional Notes:
My cars check engine light has come on at 87,659 miles with a p0420 code. My dealer has determined that this is a defective catalytic converter and because of the mileage it is not warrantied. In doing research the 2012-2016 Kia Soul with the 1.6 gdi engine. My car is a 2017 experiencing the same symptoms as the cars a year older. The recall campaign is 19v120000 with the NHTSA and SC 176 with KIA dating back to 04/17/2019. My cars model year being a 2017 had not been determined at that time to be effected as the mileage had not yet accumulated to the mileage of the previous years. Now that my 2017 car had reached the mileage in which previous cars where effected , it too is experiencing this defect. The safety issue lies in that when the car is driven it could overheat without any warning lights indicating that and overheating a cylinder, piston damage will occur leading to catastrophic failure that could launch a connecting rod out the side of the engine block and allow oil to spray onto hot exhaust manifold leading to a fire.I would like to see that the recall to cover added years (2017-2019) to this recall as this is a continuing safety issue. The dealership is not wanting to acknowledge and help in this matter so I am filing this complaint to document continuing failures to aid in extending model years covered.
Mfg Campaign: 11470552
Recall Date: Jun 22, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
We were driving down the highway and the engine started making sounds like something was breaking. I pulled over and then couldn’t start it again. We had to have it towed to the dealership where we were told we needed a new engine without them explaining what happened or why. There were no symptoms of failure prior to the failure itself. Engine failure while driving down the interstate is dangerous and we are lucky nothing bad happened to us.
Corrective Action:
We were driving down the highway and the engine started making sounds like something was breaking. I pulled over and then couldn’t start it again. We had to have it towed to the dealership where we were told we needed a new engine without them explaining what happened or why. There were no symptoms of failure prior to the failure itself. Engine failure while driving down the interstate is dangerous and we are lucky nothing bad happened to us.
Additional Notes:
We were driving down the highway and the engine started making sounds like something was breaking. I pulled over and then couldn’t start it again. We had to have it towed to the dealership where we were told we needed a new engine without them explaining what happened or why. There were no symptoms of failure prior to the failure itself. Engine failure while driving down the interstate is dangerous and we are lucky nothing bad happened to us.
Mfg Campaign: 11470291
Recall Date: Jun 21, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Had my engine blow in my 2017 Kia Soul with 61,000 miles. There was no warning or issues prior
Corrective Action:
Had my engine blow in my 2017 Kia Soul with 61,000 miles. There was no warning or issues prior
Additional Notes:
Had my engine blow in my 2017 Kia Soul with 61,000 miles. There was no warning or issues prior
Mfg Campaign: 11468831
Recall Date: Jun 12, 2022
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was in the right lane, of two lanes, proceeding north. I had waited at a red light, the second car back from the cross street. The light turned green and I was slowly proceeding, maybe going about 15-20 mph. Suddenly, the car engine raced and the front of the car veered left. There were cars in front of me, in the lane to the left of me, and behind me. I had both of my hands on the steering wheel the entire time. I, of course, took my foot off the gas pedal and applied the brakes. The brakes were not stopping the car. The car took off and was uncontrollable. I hit the car in the lane to my left, traveled across the same lane, then luckily ran up a curb and onto a median that had grass on it. The car was out of control and moving swiftly. I steered it to the right and off the median (which avoided hitting oncoming traffic head-on). The brakes were not stopping the car. I heard and felt that the car was hitting things: the car to my left, the median, etc.) I think the car may have spun 360 degrees, one complete revolution, and then jumped the curb and went up onto the median again. Again, I steered to the right to avoid crossing the median. The car then spun 180 degrees, and stopped perfectly facing south in the left northbound lane. (I thought I had gone up the median two times; however, maybe it was only once, as my passenger thought. I don't know if it was once or two times up the curb and onto the median. It all happened so fast.) Car was towed away. What failed: the car wildly took off, veering to the left; the brakes didn't stop the car Risk: the car was uncontrollable (except steering somewhat) and moving; if not for the curb and wide median, I would have traveled head-on into oncoming traffic; the car spun as if spinning on ice Reproduced: the car has not been touched; there is a consumer affairs case open with its manufacturer Inspected: by my insurance appraiser, at the dealership Warning: none, was a shocking surprise
Corrective Action:
I was in the right lane, of two lanes, proceeding north. I had waited at a red light, the second car back from the cross street. The light turned green and I was slowly proceeding, maybe going about 15-20 mph. Suddenly, the car engine raced and the front of the car veered left. There were cars in front of me, in the lane to the left of me, and behind me. I had both of my hands on the steering wheel the entire time. I, of course, took my foot off the gas pedal and applied the brakes. The brakes were not stopping the car. The car took off and was uncontrollable. I hit the car in the lane to my left, traveled across the same lane, then luckily ran up a curb and onto a median that had grass on it. The car was out of control and moving swiftly. I steered it to the right and off the median (which avoided hitting oncoming traffic head-on). The brakes were not stopping the car. I heard and felt that the car was hitting things: the car to my left, the median, etc.) I think the car may have spun 360 degrees, one complete revolution, and then jumped the curb and went up onto the median again. Again, I steered to the right to avoid crossing the median. The car then spun 180 degrees, and stopped perfectly facing south in the left northbound lane. (I thought I had gone up the median two times; however, maybe it was only once, as my passenger thought. I don't know if it was once or two times up the curb and onto the median. It all happened so fast.) Car was towed away. What failed: the car wildly took off, veering to the left; the brakes didn't stop the car Risk: the car was uncontrollable (except steering somewhat) and moving; if not for the curb and wide median, I would have traveled head-on into oncoming traffic; the car spun as if spinning on ice Reproduced: the car has not been touched; there is a consumer affairs case open with its manufacturer Inspected: by my insurance appraiser, at the dealership Warning: none, was a shocking surprise
Additional Notes:
I was in the right lane, of two lanes, proceeding north. I had waited at a red light, the second car back from the cross street. The light turned green and I was slowly proceeding, maybe going about 15-20 mph. Suddenly, the car engine raced and the front of the car veered left. There were cars in front of me, in the lane to the left of me, and behind me. I had both of my hands on the steering wheel the entire time. I, of course, took my foot off the gas pedal and applied the brakes. The brakes were not stopping the car. The car took off and was uncontrollable. I hit the car in the lane to my left, traveled across the same lane, then luckily ran up a curb and onto a median that had grass on it. The car was out of control and moving swiftly. I steered it to the right and off the median (which avoided hitting oncoming traffic head-on). The brakes were not stopping the car. I heard and felt that the car was hitting things: the car to my left, the median, etc.) I think the car may have spun 360 degrees, one complete revolution, and then jumped the curb and went up onto the median again. Again, I steered to the right to avoid crossing the median. The car then spun 180 degrees, and stopped perfectly facing south in the left northbound lane. (I thought I had gone up the median two times; however, maybe it was only once, as my passenger thought. I don't know if it was once or two times up the curb and onto the median. It all happened so fast.) Car was towed away. What failed: the car wildly took off, veering to the left; the brakes didn't stop the car Risk: the car was uncontrollable (except steering somewhat) and moving; if not for the curb and wide median, I would have traveled head-on into oncoming traffic; the car spun as if spinning on ice Reproduced: the car has not been touched; there is a consumer affairs case open with its manufacturer Inspected: by my insurance appraiser, at the dealership Warning: none, was a shocking surprise
Mfg Campaign: 11468560
Recall Date: Jun 10, 2022
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was in the right lane, of two lanes, proceeding north. I had waited at a red light, the second car back from the cross street. The light turned green and I was slowly proceeding, maybe going about 15-20 mph. Suddenly, the car engine raced and the front of the car veered left. There were cars in front of me, in the lane to the left of me, and behind me. I had both of my hands on the steering wheel the entire time. I, of course, took my foot off the gas pedal and applied the brakes. The brakes were not stopping the car. The car took off and was uncontrollable. I hit the car in the lane to my left, traveled across the same lane, then luckily ran up a curb and onto a median that had grass on it. The car was out of control and moving swiftly. I steered it to the right and off the median (which avoided hitting oncoming traffic head-on). The brakes were not stopping the car. I heard and felt that the car was hitting things: the car to my left, the median, etc.) I think the car may have spun 360 degrees, one complete revolution, and then jumped the curb and went up onto the median again. Again, I steered to the right to avoid crossing the median. The car then spun 180 degrees, and stopped perfectly facing south in the left northbound lane. (I thought I had gone up the median two times; however, maybe it was only once, as my passenger thought. I don't know if it was once or two times up the curb and onto the median. It all happened so fast.) Car was towed away. What failed: the car wildly took off, veering to the left; the brakes didn't stop the car Risk: the car was uncontrollable (except steering somewhat) and moving; if not for the curb and wide median, I would have traveled head-on into oncoming traffic; the car spun as if spinning on ice Reproduced: the car has not been touched; there is a consumer affairs case open with its manufacturer Inspected: by my insurance appraiser, at the dealership Warning: none, was a shocking surprise
Corrective Action:
I was in the right lane, of two lanes, proceeding north. I had waited at a red light, the second car back from the cross street. The light turned green and I was slowly proceeding, maybe going about 15-20 mph. Suddenly, the car engine raced and the front of the car veered left. There were cars in front of me, in the lane to the left of me, and behind me. I had both of my hands on the steering wheel the entire time. I, of course, took my foot off the gas pedal and applied the brakes. The brakes were not stopping the car. The car took off and was uncontrollable. I hit the car in the lane to my left, traveled across the same lane, then luckily ran up a curb and onto a median that had grass on it. The car was out of control and moving swiftly. I steered it to the right and off the median (which avoided hitting oncoming traffic head-on). The brakes were not stopping the car. I heard and felt that the car was hitting things: the car to my left, the median, etc.) I think the car may have spun 360 degrees, one complete revolution, and then jumped the curb and went up onto the median again. Again, I steered to the right to avoid crossing the median. The car then spun 180 degrees, and stopped perfectly facing south in the left northbound lane. (I thought I had gone up the median two times; however, maybe it was only once, as my passenger thought. I don't know if it was once or two times up the curb and onto the median. It all happened so fast.) Car was towed away. What failed: the car wildly took off, veering to the left; the brakes didn't stop the car Risk: the car was uncontrollable (except steering somewhat) and moving; if not for the curb and wide median, I would have traveled head-on into oncoming traffic; the car spun as if spinning on ice Reproduced: the car has not been touched; there is a consumer affairs case open with its manufacturer Inspected: by my insurance appraiser, at the dealership Warning: none, was a shocking surprise
Additional Notes:
I was in the right lane, of two lanes, proceeding north. I had waited at a red light, the second car back from the cross street. The light turned green and I was slowly proceeding, maybe going about 15-20 mph. Suddenly, the car engine raced and the front of the car veered left. There were cars in front of me, in the lane to the left of me, and behind me. I had both of my hands on the steering wheel the entire time. I, of course, took my foot off the gas pedal and applied the brakes. The brakes were not stopping the car. The car took off and was uncontrollable. I hit the car in the lane to my left, traveled across the same lane, then luckily ran up a curb and onto a median that had grass on it. The car was out of control and moving swiftly. I steered it to the right and off the median (which avoided hitting oncoming traffic head-on). The brakes were not stopping the car. I heard and felt that the car was hitting things: the car to my left, the median, etc.) I think the car may have spun 360 degrees, one complete revolution, and then jumped the curb and went up onto the median again. Again, I steered to the right to avoid crossing the median. The car then spun 180 degrees, and stopped perfectly facing south in the left northbound lane. (I thought I had gone up the median two times; however, maybe it was only once, as my passenger thought. I don't know if it was once or two times up the curb and onto the median. It all happened so fast.) Car was towed away. What failed: the car wildly took off, veering to the left; the brakes didn't stop the car Risk: the car was uncontrollable (except steering somewhat) and moving; if not for the curb and wide median, I would have traveled head-on into oncoming traffic; the car spun as if spinning on ice Reproduced: the car has not been touched; there is a consumer affairs case open with its manufacturer Inspected: by my insurance appraiser, at the dealership Warning: none, was a shocking surprise
Mfg Campaign: 11468560
Recall Date: Jun 10, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was in the right lane, of two lanes, proceeding north. I had waited at a red light, the second car back from the cross street. The light turned green and I was slowly proceeding, maybe going about 15-20 mph. Suddenly, the car engine raced and the front of the car veered left. There were cars in front of me, in the lane to the left of me, and behind me. I had both of my hands on the steering wheel the entire time. I, of course, took my foot off the gas pedal and applied the brakes. The brakes were not stopping the car. The car took off and was uncontrollable. I hit the car in the lane to my left, traveled across the same lane, then luckily ran up a curb and onto a median that had grass on it. The car was out of control and moving swiftly. I steered it to the right and off the median (which avoided hitting oncoming traffic head-on). The brakes were not stopping the car. I heard and felt that the car was hitting things: the car to my left, the median, etc.) I think the car may have spun 360 degrees, one complete revolution, and then jumped the curb and went up onto the median again. Again, I steered to the right to avoid crossing the median. The car then spun 180 degrees, and stopped perfectly facing south in the left northbound lane. (I thought I had gone up the median two times; however, maybe it was only once, as my passenger thought. I don't know if it was once or two times up the curb and onto the median. It all happened so fast.) Car was towed away. What failed: the car wildly took off, veering to the left; the brakes didn't stop the car Risk: the car was uncontrollable (except steering somewhat) and moving; if not for the curb and wide median, I would have traveled head-on into oncoming traffic; the car spun as if spinning on ice Reproduced: the car has not been touched; there is a consumer affairs case open with its manufacturer Inspected: by my insurance appraiser, at the dealership Warning: none, was a shocking surprise
Corrective Action:
I was in the right lane, of two lanes, proceeding north. I had waited at a red light, the second car back from the cross street. The light turned green and I was slowly proceeding, maybe going about 15-20 mph. Suddenly, the car engine raced and the front of the car veered left. There were cars in front of me, in the lane to the left of me, and behind me. I had both of my hands on the steering wheel the entire time. I, of course, took my foot off the gas pedal and applied the brakes. The brakes were not stopping the car. The car took off and was uncontrollable. I hit the car in the lane to my left, traveled across the same lane, then luckily ran up a curb and onto a median that had grass on it. The car was out of control and moving swiftly. I steered it to the right and off the median (which avoided hitting oncoming traffic head-on). The brakes were not stopping the car. I heard and felt that the car was hitting things: the car to my left, the median, etc.) I think the car may have spun 360 degrees, one complete revolution, and then jumped the curb and went up onto the median again. Again, I steered to the right to avoid crossing the median. The car then spun 180 degrees, and stopped perfectly facing south in the left northbound lane. (I thought I had gone up the median two times; however, maybe it was only once, as my passenger thought. I don't know if it was once or two times up the curb and onto the median. It all happened so fast.) Car was towed away. What failed: the car wildly took off, veering to the left; the brakes didn't stop the car Risk: the car was uncontrollable (except steering somewhat) and moving; if not for the curb and wide median, I would have traveled head-on into oncoming traffic; the car spun as if spinning on ice Reproduced: the car has not been touched; there is a consumer affairs case open with its manufacturer Inspected: by my insurance appraiser, at the dealership Warning: none, was a shocking surprise
Additional Notes:
I was in the right lane, of two lanes, proceeding north. I had waited at a red light, the second car back from the cross street. The light turned green and I was slowly proceeding, maybe going about 15-20 mph. Suddenly, the car engine raced and the front of the car veered left. There were cars in front of me, in the lane to the left of me, and behind me. I had both of my hands on the steering wheel the entire time. I, of course, took my foot off the gas pedal and applied the brakes. The brakes were not stopping the car. The car took off and was uncontrollable. I hit the car in the lane to my left, traveled across the same lane, then luckily ran up a curb and onto a median that had grass on it. The car was out of control and moving swiftly. I steered it to the right and off the median (which avoided hitting oncoming traffic head-on). The brakes were not stopping the car. I heard and felt that the car was hitting things: the car to my left, the median, etc.) I think the car may have spun 360 degrees, one complete revolution, and then jumped the curb and went up onto the median again. Again, I steered to the right to avoid crossing the median. The car then spun 180 degrees, and stopped perfectly facing south in the left northbound lane. (I thought I had gone up the median two times; however, maybe it was only once, as my passenger thought. I don't know if it was once or two times up the curb and onto the median. It all happened so fast.) Car was towed away. What failed: the car wildly took off, veering to the left; the brakes didn't stop the car Risk: the car was uncontrollable (except steering somewhat) and moving; if not for the curb and wide median, I would have traveled head-on into oncoming traffic; the car spun as if spinning on ice Reproduced: the car has not been touched; there is a consumer affairs case open with its manufacturer Inspected: by my insurance appraiser, at the dealership Warning: none, was a shocking surprise
Mfg Campaign: 11468560
Recall Date: Jun 10, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine seized and the piston rod put a hole in the engine block, spilling out all the oil. There was no warning light illuminated before the incident. There were no knocking before the incident. Kia is refusing to replace the engine. Stating I did not take it in to get the safety recall campaign. However, I never received a notice about this.
Corrective Action:
Engine seized and the piston rod put a hole in the engine block, spilling out all the oil. There was no warning light illuminated before the incident. There were no knocking before the incident. Kia is refusing to replace the engine. Stating I did not take it in to get the safety recall campaign. However, I never received a notice about this.
Additional Notes:
Engine seized and the piston rod put a hole in the engine block, spilling out all the oil. There was no warning light illuminated before the incident. There were no knocking before the incident. Kia is refusing to replace the engine. Stating I did not take it in to get the safety recall campaign. However, I never received a notice about this.
Mfg Campaign: 11467896
Recall Date: Jun 6, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owned a 2017 Kia Soul. The contact stated while driving at approximately 60 MPH said she heard a clicking sound coming from the engine as she depressed the accelerator. The contact heard a loud bang coming from the engine, smoke began to emit from under the hood. The contact stated no warning light was illuminated. The contact pulled off to the left side of the highway and jumped over the highway divider and twisted her left ankle. The police and fire department was not called. The contact did not seek medical attention. The contact had the vehicle towed to her residence. The contact had not taken the vehicle to a dealer. The contact's insurance provider declared the vehicle a total loss. The manufacturer had not been informed of the failure. The failure mileage was approximately 109,000.
Corrective Action:
The contact owned a 2017 Kia Soul. The contact stated while driving at approximately 60 MPH said she heard a clicking sound coming from the engine as she depressed the accelerator. The contact heard a loud bang coming from the engine, smoke began to emit from under the hood. The contact stated no warning light was illuminated. The contact pulled off to the left side of the highway and jumped over the highway divider and twisted her left ankle. The police and fire department was not called. The contact did not seek medical attention. The contact had the vehicle towed to her residence. The contact had not taken the vehicle to a dealer. The contact's insurance provider declared the vehicle a total loss. The manufacturer had not been informed of the failure. The failure mileage was approximately 109,000.
Additional Notes:
The contact owned a 2017 Kia Soul. The contact stated while driving at approximately 60 MPH said she heard a clicking sound coming from the engine as she depressed the accelerator. The contact heard a loud bang coming from the engine, smoke began to emit from under the hood. The contact stated no warning light was illuminated. The contact pulled off to the left side of the highway and jumped over the highway divider and twisted her left ankle. The police and fire department was not called. The contact did not seek medical attention. The contact had the vehicle towed to her residence. The contact had not taken the vehicle to a dealer. The contact's insurance provider declared the vehicle a total loss. The manufacturer had not been informed of the failure. The failure mileage was approximately 109,000.
Mfg Campaign: 11466736
Recall Date: May 31, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine failed with no warning it just stalled and started to make a loud knocking noise, loss of power. I've keep up with may car getting oil changes and the engine light never turned on.
Corrective Action:
Engine failed with no warning it just stalled and started to make a loud knocking noise, loss of power. I've keep up with may car getting oil changes and the engine light never turned on.
Additional Notes:
Engine failed with no warning it just stalled and started to make a loud knocking noise, loss of power. I've keep up with may car getting oil changes and the engine light never turned on.
Mfg Campaign: 11462486
Recall Date: Apr 27, 2022
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
My air bag, ABS and Brake Lights all gave warnings at about the same time, as well as my speedometer going "haywire" on a cold start. I got a recall notice about my airbag (electrical problems) and took it in to Parkway Kia, and was told that the airbag was not part of the recall, and that it would cost $1000 to repair the lights, as several different sensors had gone out at the same time. Included was 5 or 6 repairs that had already been verified that I didn't need. If the dealership is using recall opportunities to push $1000s of unnecessary "maintenance" repairs on their vehicles, no one is going to trust those recalls and this is creating an unsafe driving environment for everyone. I contacted Kia corporate and they stated each shop is "independently owned and operated" and "repairs can be declined." Kia is making a farce of this process and using your agency to perpetuate fraud.
Corrective Action:
My air bag, ABS and Brake Lights all gave warnings at about the same time, as well as my speedometer going "haywire" on a cold start. I got a recall notice about my airbag (electrical problems) and took it in to Parkway Kia, and was told that the airbag was not part of the recall, and that it would cost $1000 to repair the lights, as several different sensors had gone out at the same time. Included was 5 or 6 repairs that had already been verified that I didn't need. If the dealership is using recall opportunities to push $1000s of unnecessary "maintenance" repairs on their vehicles, no one is going to trust those recalls and this is creating an unsafe driving environment for everyone. I contacted Kia corporate and they stated each shop is "independently owned and operated" and "repairs can be declined." Kia is making a farce of this process and using your agency to perpetuate fraud.
Additional Notes:
My air bag, ABS and Brake Lights all gave warnings at about the same time, as well as my speedometer going "haywire" on a cold start. I got a recall notice about my airbag (electrical problems) and took it in to Parkway Kia, and was told that the airbag was not part of the recall, and that it would cost $1000 to repair the lights, as several different sensors had gone out at the same time. Included was 5 or 6 repairs that had already been verified that I didn't need. If the dealership is using recall opportunities to push $1000s of unnecessary "maintenance" repairs on their vehicles, no one is going to trust those recalls and this is creating an unsafe driving environment for everyone. I contacted Kia corporate and they stated each shop is "independently owned and operated" and "repairs can be declined." Kia is making a farce of this process and using your agency to perpetuate fraud.
Mfg Campaign: 11462240
Recall Date: Apr 26, 2022
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My air bag, ABS and Brake Lights all gave warnings at about the same time, as well as my speedometer going "haywire" on a cold start. I got a recall notice about my airbag (electrical problems) and took it in to Parkway Kia, and was told that the airbag was not part of the recall, and that it would cost $1000 to repair the lights, as several different sensors had gone out at the same time. Included was 5 or 6 repairs that had already been verified that I didn't need. If the dealership is using recall opportunities to push $1000s of unnecessary "maintenance" repairs on their vehicles, no one is going to trust those recalls and this is creating an unsafe driving environment for everyone. I contacted Kia corporate and they stated each shop is "independently owned and operated" and "repairs can be declined." Kia is making a farce of this process and using your agency to perpetuate fraud.
Corrective Action:
My air bag, ABS and Brake Lights all gave warnings at about the same time, as well as my speedometer going "haywire" on a cold start. I got a recall notice about my airbag (electrical problems) and took it in to Parkway Kia, and was told that the airbag was not part of the recall, and that it would cost $1000 to repair the lights, as several different sensors had gone out at the same time. Included was 5 or 6 repairs that had already been verified that I didn't need. If the dealership is using recall opportunities to push $1000s of unnecessary "maintenance" repairs on their vehicles, no one is going to trust those recalls and this is creating an unsafe driving environment for everyone. I contacted Kia corporate and they stated each shop is "independently owned and operated" and "repairs can be declined." Kia is making a farce of this process and using your agency to perpetuate fraud.
Additional Notes:
My air bag, ABS and Brake Lights all gave warnings at about the same time, as well as my speedometer going "haywire" on a cold start. I got a recall notice about my airbag (electrical problems) and took it in to Parkway Kia, and was told that the airbag was not part of the recall, and that it would cost $1000 to repair the lights, as several different sensors had gone out at the same time. Included was 5 or 6 repairs that had already been verified that I didn't need. If the dealership is using recall opportunities to push $1000s of unnecessary "maintenance" repairs on their vehicles, no one is going to trust those recalls and this is creating an unsafe driving environment for everyone. I contacted Kia corporate and they stated each shop is "independently owned and operated" and "repairs can be declined." Kia is making a farce of this process and using your agency to perpetuate fraud.
Mfg Campaign: 11462240
Recall Date: Apr 26, 2022
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
My air bag, ABS and Brake Lights all gave warnings at about the same time, as well as my speedometer going "haywire" on a cold start. I got a recall notice about my airbag (electrical problems) and took it in to Parkway Kia, and was told that the airbag was not part of the recall, and that it would cost $1000 to repair the lights, as several different sensors had gone out at the same time. Included was 5 or 6 repairs that had already been verified that I didn't need. If the dealership is using recall opportunities to push $1000s of unnecessary "maintenance" repairs on their vehicles, no one is going to trust those recalls and this is creating an unsafe driving environment for everyone. I contacted Kia corporate and they stated each shop is "independently owned and operated" and "repairs can be declined." Kia is making a farce of this process and using your agency to perpetuate fraud.
Corrective Action:
My air bag, ABS and Brake Lights all gave warnings at about the same time, as well as my speedometer going "haywire" on a cold start. I got a recall notice about my airbag (electrical problems) and took it in to Parkway Kia, and was told that the airbag was not part of the recall, and that it would cost $1000 to repair the lights, as several different sensors had gone out at the same time. Included was 5 or 6 repairs that had already been verified that I didn't need. If the dealership is using recall opportunities to push $1000s of unnecessary "maintenance" repairs on their vehicles, no one is going to trust those recalls and this is creating an unsafe driving environment for everyone. I contacted Kia corporate and they stated each shop is "independently owned and operated" and "repairs can be declined." Kia is making a farce of this process and using your agency to perpetuate fraud.
Additional Notes:
My air bag, ABS and Brake Lights all gave warnings at about the same time, as well as my speedometer going "haywire" on a cold start. I got a recall notice about my airbag (electrical problems) and took it in to Parkway Kia, and was told that the airbag was not part of the recall, and that it would cost $1000 to repair the lights, as several different sensors had gone out at the same time. Included was 5 or 6 repairs that had already been verified that I didn't need. If the dealership is using recall opportunities to push $1000s of unnecessary "maintenance" repairs on their vehicles, no one is going to trust those recalls and this is creating an unsafe driving environment for everyone. I contacted Kia corporate and they stated each shop is "independently owned and operated" and "repairs can be declined." Kia is making a farce of this process and using your agency to perpetuate fraud.
Mfg Campaign: 11462240
Recall Date: Apr 26, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My Kia stalled it had thrown a rod there wasn’t any warning the oil had been changed routinely and there wasn’t any check engine lights on
Corrective Action:
My Kia stalled it had thrown a rod there wasn’t any warning the oil had been changed routinely and there wasn’t any check engine lights on
Additional Notes:
My Kia stalled it had thrown a rod there wasn’t any warning the oil had been changed routinely and there wasn’t any check engine lights on
Mfg Campaign: 11461964
Recall Date: Apr 24, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine light came on, heard a loud noise. Car is using a lot of oil, there is a rattling noise, car has no power. The piston is loose and ratling causing it to lose oil and have no power. The piston rod has possibly came off due to this. The pistons were not properly sealed by manufacturer causing this problem. This is the same problem that has happened in all the other Kia's that were recalled, but this year was not for some reason.
Corrective Action:
Engine light came on, heard a loud noise. Car is using a lot of oil, there is a rattling noise, car has no power. The piston is loose and ratling causing it to lose oil and have no power. The piston rod has possibly came off due to this. The pistons were not properly sealed by manufacturer causing this problem. This is the same problem that has happened in all the other Kia's that were recalled, but this year was not for some reason.
Additional Notes:
Engine light came on, heard a loud noise. Car is using a lot of oil, there is a rattling noise, car has no power. The piston is loose and ratling causing it to lose oil and have no power. The piston rod has possibly came off due to this. The pistons were not properly sealed by manufacturer causing this problem. This is the same problem that has happened in all the other Kia's that were recalled, but this year was not for some reason.
Mfg Campaign: 11461550
Recall Date: Apr 20, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The exhaust manifold with catalytic converter cracked and almost caught on fire. This after I had at a Kia dealership to diagnose why the car was smoking. They replaced an Oxygen sensor and the valve cover gasket telling me that was all that was wrong with it. It has been less than a month and there was no signs or lights that anything was wrong.
Corrective Action:
The exhaust manifold with catalytic converter cracked and almost caught on fire. This after I had at a Kia dealership to diagnose why the car was smoking. They replaced an Oxygen sensor and the valve cover gasket telling me that was all that was wrong with it. It has been less than a month and there was no signs or lights that anything was wrong.
Additional Notes:
The exhaust manifold with catalytic converter cracked and almost caught on fire. This after I had at a Kia dealership to diagnose why the car was smoking. They replaced an Oxygen sensor and the valve cover gasket telling me that was all that was wrong with it. It has been less than a month and there was no signs or lights that anything was wrong.
Mfg Campaign: 11461579
Recall Date: Apr 20, 2022
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Severe front end damage in accident and airbags never deployed on 4/7/2022. Airbag light was never illuminated on the dash. Never received notification of recall before accident. Both driver and passenger taken to emergency room.
Corrective Action:
Severe front end damage in accident and airbags never deployed on 4/7/2022. Airbag light was never illuminated on the dash. Never received notification of recall before accident. Both driver and passenger taken to emergency room.
Additional Notes:
Severe front end damage in accident and airbags never deployed on 4/7/2022. Airbag light was never illuminated on the dash. Never received notification of recall before accident. Both driver and passenger taken to emergency room.
Mfg Campaign: 11460157
Recall Date: Apr 8, 2022
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury