Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2021-2023 Seltos and Soul vehicles. The piston oil rings may have been manufactured incorrectly, which can result in engine damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: SC336
Recall Date: Feb 17, 2025
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2020-2021 Soul, and 2021 Seltos vehicles equipped with 2.0L Nu MPI engines. The piston oil rings may not have been properly heat-treated, which may result in engine damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC209
Recall Date: Apr 13, 2021
Consumer Complaints
184 ComplaintsKia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2021 Kia Soul. The contact stated while driving approximately 35 MPH, the vehicle started losing motive power. The contact stated that the check engine warning light was illuminated. The contact was able to drive to a local mechanic and was informed of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The mechanic referred the contact to the dealer for assistance. The vehicle was towed to the dealer who diagnosed the vehicle and determined that the piston oil rings had failed, and the engine needed to be replaced; however, the manufacturer had placed a hold on the recall repair. The failure mileage was approximately 60,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Kia Soul. The contact stated while driving approximately 35 MPH, the vehicle started losing motive power. The contact stated that the check engine warning light was illuminated. The contact was able to drive to a local mechanic and was informed of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The mechanic referred the contact to the dealer for assistance. The vehicle was towed to the dealer who diagnosed the vehicle and determined that the piston oil rings had failed, and the engine needed to be replaced; however, the manufacturer had placed a hold on the recall repair. The failure mileage was approximately 60,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Kia Soul. The contact stated while driving approximately 35 MPH, the vehicle started losing motive power. The contact stated that the check engine warning light was illuminated. The contact was able to drive to a local mechanic and was informed of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The mechanic referred the contact to the dealer for assistance. The vehicle was towed to the dealer who diagnosed the vehicle and determined that the piston oil rings had failed, and the engine needed to be replaced; however, the manufacturer had placed a hold on the recall repair. The failure mileage was approximately 60,000. Parts distribution disconnect.
Mfg Campaign: 11663331
Recall Date: May 28, 2025
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2021 Kia Soul. The contact stated that while driving at undisclosed speeds, the vehicle stalled. The check engine warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed, and the contact was informed that the spark plugs and ignition coils needed to be replaced. The vehicle was repaired, but the failure recurred. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The vehicle was taken back to the local dealer, and the recall repair was performed. The contact stated the vehicle was not repaired to his expectations. The manufacturer was contacted and confirmed the completion of the recall repair. The approximate failure mileage was 40,000.
Corrective Action:
The contact owns a 2021 Kia Soul. The contact stated that while driving at undisclosed speeds, the vehicle stalled. The check engine warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed, and the contact was informed that the spark plugs and ignition coils needed to be replaced. The vehicle was repaired, but the failure recurred. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The vehicle was taken back to the local dealer, and the recall repair was performed. The contact stated the vehicle was not repaired to his expectations. The manufacturer was contacted and confirmed the completion of the recall repair. The approximate failure mileage was 40,000.
Additional Notes:
The contact owns a 2021 Kia Soul. The contact stated that while driving at undisclosed speeds, the vehicle stalled. The check engine warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed, and the contact was informed that the spark plugs and ignition coils needed to be replaced. The vehicle was repaired, but the failure recurred. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The vehicle was taken back to the local dealer, and the recall repair was performed. The contact stated the vehicle was not repaired to his expectations. The manufacturer was contacted and confirmed the completion of the recall repair. The approximate failure mileage was 40,000.
Mfg Campaign: 11663371
Recall Date: May 28, 2025
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2021 Kia Soul. The contact stated while driving 50 MPH, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); the VIN was included, but the recall repair was denied by the dealer due to poor maintenance record. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 46,000.
Corrective Action:
The contact owns a 2021 Kia Soul. The contact stated while driving 50 MPH, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); the VIN was included, but the recall repair was denied by the dealer due to poor maintenance record. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 46,000.
Additional Notes:
The contact owns a 2021 Kia Soul. The contact stated while driving 50 MPH, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); the VIN was included, but the recall repair was denied by the dealer due to poor maintenance record. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 46,000.
Mfg Campaign: 11663408
Recall Date: May 28, 2025
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Driving, slowing down for a stop light. Put the brakes on, they did not work. Push the all the way to the floor. Hit the vehicle in front of me. Luckily going slow between lights
Corrective Action:
Driving, slowing down for a stop light. Put the brakes on, they did not work. Push the all the way to the floor. Hit the vehicle in front of me. Luckily going slow between lights
Additional Notes:
Driving, slowing down for a stop light. Put the brakes on, they did not work. Push the all the way to the floor. Hit the vehicle in front of me. Luckily going slow between lights
Mfg Campaign: 11663556
Recall Date: May 28, 2025
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The contact stated that on three occasions while driving at various speeds, the vehicle started shuddering mildly and then stalled. The vehicle was able to be restarted after each failure. The vehicle was taken to a dealer where it was diagnosed and determined that the engine software needed to be updated. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The contact stated that on three occasions while driving at various speeds, the vehicle started shuddering mildly and then stalled. The vehicle was able to be restarted after each failure. The vehicle was taken to a dealer where it was diagnosed and determined that the engine software needed to be updated. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The contact stated that on three occasions while driving at various speeds, the vehicle started shuddering mildly and then stalled. The vehicle was able to be restarted after each failure. The vehicle was taken to a dealer where it was diagnosed and determined that the engine software needed to be updated. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
Mfg Campaign: 11663135
Recall Date: May 27, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
In late 2024 my vehicle, a 2021 KIA SOUL, stalled 3 separate times as I was driving, one of which I was driving in traffic, going about 10 mph, about mid-December. There were no warning lights that came on. I made an appt. with a KIA Service Dept. for Jan. 2025 (earliest available) I did not drive the vehicle in the interim. The KIA Service Dept. said that the problem could be low oil pressure, and performed an oil change. In April of 2025 I received the safely recall for a piston oil ring defect in my vehicle. I promptly called "Ron Bouchard KIA" in Leominster, MA, and brought the vehicle there April 16. They performed their tests which my vehicle failed. They initially said a new engine is being ordered for my vehicle, and it could take 2 to 3 weeks. Now, after 5 weeks, It appears they may not replace my engine after all. (!?!?) They stated that KIA Corporate sent out a directive that these recalled vehicles be retested. My concern is a real safety concern, especially with the stalling in traffic, which is a real danger for all. My experience of stalling in traffic, is just as described in the safety recall itself, and I do not wish to drive a vehicle that may catch on fire some day!!!
Corrective Action:
In late 2024 my vehicle, a 2021 KIA SOUL, stalled 3 separate times as I was driving, one of which I was driving in traffic, going about 10 mph, about mid-December. There were no warning lights that came on. I made an appt. with a KIA Service Dept. for Jan. 2025 (earliest available) I did not drive the vehicle in the interim. The KIA Service Dept. said that the problem could be low oil pressure, and performed an oil change. In April of 2025 I received the safely recall for a piston oil ring defect in my vehicle. I promptly called "Ron Bouchard KIA" in Leominster, MA, and brought the vehicle there April 16. They performed their tests which my vehicle failed. They initially said a new engine is being ordered for my vehicle, and it could take 2 to 3 weeks. Now, after 5 weeks, It appears they may not replace my engine after all. (!?!?) They stated that KIA Corporate sent out a directive that these recalled vehicles be retested. My concern is a real safety concern, especially with the stalling in traffic, which is a real danger for all. My experience of stalling in traffic, is just as described in the safety recall itself, and I do not wish to drive a vehicle that may catch on fire some day!!!
Additional Notes:
In late 2024 my vehicle, a 2021 KIA SOUL, stalled 3 separate times as I was driving, one of which I was driving in traffic, going about 10 mph, about mid-December. There were no warning lights that came on. I made an appt. with a KIA Service Dept. for Jan. 2025 (earliest available) I did not drive the vehicle in the interim. The KIA Service Dept. said that the problem could be low oil pressure, and performed an oil change. In April of 2025 I received the safely recall for a piston oil ring defect in my vehicle. I promptly called "Ron Bouchard KIA" in Leominster, MA, and brought the vehicle there April 16. They performed their tests which my vehicle failed. They initially said a new engine is being ordered for my vehicle, and it could take 2 to 3 weeks. Now, after 5 weeks, It appears they may not replace my engine after all. (!?!?) They stated that KIA Corporate sent out a directive that these recalled vehicles be retested. My concern is a real safety concern, especially with the stalling in traffic, which is a real danger for all. My experience of stalling in traffic, is just as described in the safety recall itself, and I do not wish to drive a vehicle that may catch on fire some day!!!
Mfg Campaign: 11662414
Recall Date: May 21, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Our 2021 Kia Soul experienced complete engine failure without warning. The engine suddenly lost power and became inoperable while driving. The dealership's diagnostic testing identified a camshaft sensor code, but no definitive cause for the catastrophic failure was provided. We believe the failure is related to internal engine damage potentially caused by defective piston oil rings, consistent with NHTSA Recall Number 25V099000. Kia has not conducted a full internal engine inspection to rule this out. The vehicle is in Kia's possession and is available for inspection upon request. The sudden engine failure occurred without warning and caused a complete loss of power while the vehicle was in motion. This could have led to a serious accident had the incident occurred in heavy traffic or on a high-speed roadway. The inability to accelerate or maintain control of the vehicle poses a serious safety risk to both the driver and others on the road. Yes. The vehicle was inspected and diagnosed by a Kia dealership. While they identified a camshaft sensor code, they did not perform a full inspection to determine the internal cause of the engine failure. They declined to attribute the issue to the known piston oil ring defect and refused to repair it under the recall. Instead they want to submit it to the TechLine for the power train warranty. We had to spend hours calling places and collecting information of all oil changes and maintenance on the vehicle over the last 4 years. We can show a CLEAR pattern of regular maintenance of the vehicle. The vehicle has been inspected by an authorized Kia dealership. No inspections have been conducted by the police, insurance representatives, or other third parties. There were no warning lamps, dashboard messages, or performance issues prior to the engine failure. The vehicle was regularly maintained and had been operating normally up to the point of the incident.
Corrective Action:
Our 2021 Kia Soul experienced complete engine failure without warning. The engine suddenly lost power and became inoperable while driving. The dealership's diagnostic testing identified a camshaft sensor code, but no definitive cause for the catastrophic failure was provided. We believe the failure is related to internal engine damage potentially caused by defective piston oil rings, consistent with NHTSA Recall Number 25V099000. Kia has not conducted a full internal engine inspection to rule this out. The vehicle is in Kia's possession and is available for inspection upon request. The sudden engine failure occurred without warning and caused a complete loss of power while the vehicle was in motion. This could have led to a serious accident had the incident occurred in heavy traffic or on a high-speed roadway. The inability to accelerate or maintain control of the vehicle poses a serious safety risk to both the driver and others on the road. Yes. The vehicle was inspected and diagnosed by a Kia dealership. While they identified a camshaft sensor code, they did not perform a full inspection to determine the internal cause of the engine failure. They declined to attribute the issue to the known piston oil ring defect and refused to repair it under the recall. Instead they want to submit it to the TechLine for the power train warranty. We had to spend hours calling places and collecting information of all oil changes and maintenance on the vehicle over the last 4 years. We can show a CLEAR pattern of regular maintenance of the vehicle. The vehicle has been inspected by an authorized Kia dealership. No inspections have been conducted by the police, insurance representatives, or other third parties. There were no warning lamps, dashboard messages, or performance issues prior to the engine failure. The vehicle was regularly maintained and had been operating normally up to the point of the incident.
Additional Notes:
Our 2021 Kia Soul experienced complete engine failure without warning. The engine suddenly lost power and became inoperable while driving. The dealership's diagnostic testing identified a camshaft sensor code, but no definitive cause for the catastrophic failure was provided. We believe the failure is related to internal engine damage potentially caused by defective piston oil rings, consistent with NHTSA Recall Number 25V099000. Kia has not conducted a full internal engine inspection to rule this out. The vehicle is in Kia's possession and is available for inspection upon request. The sudden engine failure occurred without warning and caused a complete loss of power while the vehicle was in motion. This could have led to a serious accident had the incident occurred in heavy traffic or on a high-speed roadway. The inability to accelerate or maintain control of the vehicle poses a serious safety risk to both the driver and others on the road. Yes. The vehicle was inspected and diagnosed by a Kia dealership. While they identified a camshaft sensor code, they did not perform a full inspection to determine the internal cause of the engine failure. They declined to attribute the issue to the known piston oil ring defect and refused to repair it under the recall. Instead they want to submit it to the TechLine for the power train warranty. We had to spend hours calling places and collecting information of all oil changes and maintenance on the vehicle over the last 4 years. We can show a CLEAR pattern of regular maintenance of the vehicle. The vehicle has been inspected by an authorized Kia dealership. No inspections have been conducted by the police, insurance representatives, or other third parties. There were no warning lamps, dashboard messages, or performance issues prior to the engine failure. The vehicle was regularly maintained and had been operating normally up to the point of the incident.
Mfg Campaign: 11662060
Recall Date: May 20, 2025
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Our 2021 Kia Soul experienced complete engine failure without warning. The engine suddenly lost power and became inoperable while driving. The dealership's diagnostic testing identified a camshaft sensor code, but no definitive cause for the catastrophic failure was provided. We believe the failure is related to internal engine damage potentially caused by defective piston oil rings, consistent with NHTSA Recall Number 25V099000. Kia has not conducted a full internal engine inspection to rule this out. The vehicle is in Kia's possession and is available for inspection upon request. The sudden engine failure occurred without warning and caused a complete loss of power while the vehicle was in motion. This could have led to a serious accident had the incident occurred in heavy traffic or on a high-speed roadway. The inability to accelerate or maintain control of the vehicle poses a serious safety risk to both the driver and others on the road. Yes. The vehicle was inspected and diagnosed by a Kia dealership. While they identified a camshaft sensor code, they did not perform a full inspection to determine the internal cause of the engine failure. They declined to attribute the issue to the known piston oil ring defect and refused to repair it under the recall. Instead they want to submit it to the TechLine for the power train warranty. We had to spend hours calling places and collecting information of all oil changes and maintenance on the vehicle over the last 4 years. We can show a CLEAR pattern of regular maintenance of the vehicle. The vehicle has been inspected by an authorized Kia dealership. No inspections have been conducted by the police, insurance representatives, or other third parties. There were no warning lamps, dashboard messages, or performance issues prior to the engine failure. The vehicle was regularly maintained and had been operating normally up to the point of the incident.
Corrective Action:
Our 2021 Kia Soul experienced complete engine failure without warning. The engine suddenly lost power and became inoperable while driving. The dealership's diagnostic testing identified a camshaft sensor code, but no definitive cause for the catastrophic failure was provided. We believe the failure is related to internal engine damage potentially caused by defective piston oil rings, consistent with NHTSA Recall Number 25V099000. Kia has not conducted a full internal engine inspection to rule this out. The vehicle is in Kia's possession and is available for inspection upon request. The sudden engine failure occurred without warning and caused a complete loss of power while the vehicle was in motion. This could have led to a serious accident had the incident occurred in heavy traffic or on a high-speed roadway. The inability to accelerate or maintain control of the vehicle poses a serious safety risk to both the driver and others on the road. Yes. The vehicle was inspected and diagnosed by a Kia dealership. While they identified a camshaft sensor code, they did not perform a full inspection to determine the internal cause of the engine failure. They declined to attribute the issue to the known piston oil ring defect and refused to repair it under the recall. Instead they want to submit it to the TechLine for the power train warranty. We had to spend hours calling places and collecting information of all oil changes and maintenance on the vehicle over the last 4 years. We can show a CLEAR pattern of regular maintenance of the vehicle. The vehicle has been inspected by an authorized Kia dealership. No inspections have been conducted by the police, insurance representatives, or other third parties. There were no warning lamps, dashboard messages, or performance issues prior to the engine failure. The vehicle was regularly maintained and had been operating normally up to the point of the incident.
Additional Notes:
Our 2021 Kia Soul experienced complete engine failure without warning. The engine suddenly lost power and became inoperable while driving. The dealership's diagnostic testing identified a camshaft sensor code, but no definitive cause for the catastrophic failure was provided. We believe the failure is related to internal engine damage potentially caused by defective piston oil rings, consistent with NHTSA Recall Number 25V099000. Kia has not conducted a full internal engine inspection to rule this out. The vehicle is in Kia's possession and is available for inspection upon request. The sudden engine failure occurred without warning and caused a complete loss of power while the vehicle was in motion. This could have led to a serious accident had the incident occurred in heavy traffic or on a high-speed roadway. The inability to accelerate or maintain control of the vehicle poses a serious safety risk to both the driver and others on the road. Yes. The vehicle was inspected and diagnosed by a Kia dealership. While they identified a camshaft sensor code, they did not perform a full inspection to determine the internal cause of the engine failure. They declined to attribute the issue to the known piston oil ring defect and refused to repair it under the recall. Instead they want to submit it to the TechLine for the power train warranty. We had to spend hours calling places and collecting information of all oil changes and maintenance on the vehicle over the last 4 years. We can show a CLEAR pattern of regular maintenance of the vehicle. The vehicle has been inspected by an authorized Kia dealership. No inspections have been conducted by the police, insurance representatives, or other third parties. There were no warning lamps, dashboard messages, or performance issues prior to the engine failure. The vehicle was regularly maintained and had been operating normally up to the point of the incident.
Mfg Campaign: 11662060
Recall Date: May 20, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I own a 2021 Kia Soul that was serviced under recall SC060, which involves inspection of the piston oil rings for potential defects. The recall service was performed at an authorized Kia dealership on May 12th, and I was informed that the engine passed the inspection and was operating properly. However, on [XXX] after the recall service was completed, I noticed oil deposits on my spark plugs. Upon removal and inspection, the spark plug tips (combustion side) show clear evidence of oil contamination, which suggests that oil is entering the combustion chamber—exactly the type of problem SC060 was meant to address. My car is definitely damaged, and my recall passed the inspection. That doesn't make sense. Kia Dutch Miller didn't give me proof of inspection of my car; they only gave me the invoice for the work done on the car. I have photo evidence of the oil-contaminated spark plugs, and I am concerned this may lead to increased engine wear, misfires, or even total engine failure. Please investigate whether recall SC060 is being resolved properly by dealerships, and whether additional remedies or extensions should be provided to affected owners like myself. My car hasn't been fixed yet. Vehicle VIN: [XXX] Mileage at time of recall service: 41,365 Date of recall service: [05/12/2025] Location of dealership: Dutch Miller, South Charleston, WV Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I own a 2021 Kia Soul that was serviced under recall SC060, which involves inspection of the piston oil rings for potential defects. The recall service was performed at an authorized Kia dealership on May 12th, and I was informed that the engine passed the inspection and was operating properly. However, on [XXX] after the recall service was completed, I noticed oil deposits on my spark plugs. Upon removal and inspection, the spark plug tips (combustion side) show clear evidence of oil contamination, which suggests that oil is entering the combustion chamber—exactly the type of problem SC060 was meant to address. My car is definitely damaged, and my recall passed the inspection. That doesn't make sense. Kia Dutch Miller didn't give me proof of inspection of my car; they only gave me the invoice for the work done on the car. I have photo evidence of the oil-contaminated spark plugs, and I am concerned this may lead to increased engine wear, misfires, or even total engine failure. Please investigate whether recall SC060 is being resolved properly by dealerships, and whether additional remedies or extensions should be provided to affected owners like myself. My car hasn't been fixed yet. Vehicle VIN: [XXX] Mileage at time of recall service: 41,365 Date of recall service: [05/12/2025] Location of dealership: Dutch Miller, South Charleston, WV Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I own a 2021 Kia Soul that was serviced under recall SC060, which involves inspection of the piston oil rings for potential defects. The recall service was performed at an authorized Kia dealership on May 12th, and I was informed that the engine passed the inspection and was operating properly. However, on [XXX] after the recall service was completed, I noticed oil deposits on my spark plugs. Upon removal and inspection, the spark plug tips (combustion side) show clear evidence of oil contamination, which suggests that oil is entering the combustion chamber—exactly the type of problem SC060 was meant to address. My car is definitely damaged, and my recall passed the inspection. That doesn't make sense. Kia Dutch Miller didn't give me proof of inspection of my car; they only gave me the invoice for the work done on the car. I have photo evidence of the oil-contaminated spark plugs, and I am concerned this may lead to increased engine wear, misfires, or even total engine failure. Please investigate whether recall SC060 is being resolved properly by dealerships, and whether additional remedies or extensions should be provided to affected owners like myself. My car hasn't been fixed yet. Vehicle VIN: [XXX] Mileage at time of recall service: 41,365 Date of recall service: [05/12/2025] Location of dealership: Dutch Miller, South Charleston, WV Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11661783
Recall Date: May 19, 2025
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I own a 2021 Kia Soul that was serviced under recall SC060, which involves inspection of the piston oil rings for potential defects. The recall service was performed at an authorized Kia dealership on May 12th, and I was informed that the engine passed the inspection and was operating properly. However, on [XXX] after the recall service was completed, I noticed oil deposits on my spark plugs. Upon removal and inspection, the spark plug tips (combustion side) show clear evidence of oil contamination, which suggests that oil is entering the combustion chamber—exactly the type of problem SC060 was meant to address. My car is definitely damaged, and my recall passed the inspection. That doesn't make sense. Kia Dutch Miller didn't give me proof of inspection of my car; they only gave me the invoice for the work done on the car. I have photo evidence of the oil-contaminated spark plugs, and I am concerned this may lead to increased engine wear, misfires, or even total engine failure. Please investigate whether recall SC060 is being resolved properly by dealerships, and whether additional remedies or extensions should be provided to affected owners like myself. My car hasn't been fixed yet. Vehicle VIN: [XXX] Mileage at time of recall service: 41,365 Date of recall service: [05/12/2025] Location of dealership: Dutch Miller, South Charleston, WV Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I own a 2021 Kia Soul that was serviced under recall SC060, which involves inspection of the piston oil rings for potential defects. The recall service was performed at an authorized Kia dealership on May 12th, and I was informed that the engine passed the inspection and was operating properly. However, on [XXX] after the recall service was completed, I noticed oil deposits on my spark plugs. Upon removal and inspection, the spark plug tips (combustion side) show clear evidence of oil contamination, which suggests that oil is entering the combustion chamber—exactly the type of problem SC060 was meant to address. My car is definitely damaged, and my recall passed the inspection. That doesn't make sense. Kia Dutch Miller didn't give me proof of inspection of my car; they only gave me the invoice for the work done on the car. I have photo evidence of the oil-contaminated spark plugs, and I am concerned this may lead to increased engine wear, misfires, or even total engine failure. Please investigate whether recall SC060 is being resolved properly by dealerships, and whether additional remedies or extensions should be provided to affected owners like myself. My car hasn't been fixed yet. Vehicle VIN: [XXX] Mileage at time of recall service: 41,365 Date of recall service: [05/12/2025] Location of dealership: Dutch Miller, South Charleston, WV Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I own a 2021 Kia Soul that was serviced under recall SC060, which involves inspection of the piston oil rings for potential defects. The recall service was performed at an authorized Kia dealership on May 12th, and I was informed that the engine passed the inspection and was operating properly. However, on [XXX] after the recall service was completed, I noticed oil deposits on my spark plugs. Upon removal and inspection, the spark plug tips (combustion side) show clear evidence of oil contamination, which suggests that oil is entering the combustion chamber—exactly the type of problem SC060 was meant to address. My car is definitely damaged, and my recall passed the inspection. That doesn't make sense. Kia Dutch Miller didn't give me proof of inspection of my car; they only gave me the invoice for the work done on the car. I have photo evidence of the oil-contaminated spark plugs, and I am concerned this may lead to increased engine wear, misfires, or even total engine failure. Please investigate whether recall SC060 is being resolved properly by dealerships, and whether additional remedies or extensions should be provided to affected owners like myself. My car hasn't been fixed yet. Vehicle VIN: [XXX] Mileage at time of recall service: 41,365 Date of recall service: [05/12/2025] Location of dealership: Dutch Miller, South Charleston, WV Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11661783
Recall Date: May 19, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Hi, I had my car tested for recall SC336, and it initially failed, indicating the engine needed replacement. The dealership ordered a new engine from Kia. However, a few days later, they called to say that after retesting, the engine was fine and didn't require replacement. Now, I'm experiencing excessive oil consumption, and the check engine light shows code P0420, indicating a faulty catalytic converter. This issue is likely due to the car burning oil, clogging the converter, and pointing to a problem with the piston rings – the same issue covered under recall SC336. Given the recall's warning of potential engine stalling and fire risk, I'm extremely uncomfortable driving this car.
Corrective Action:
Hi, I had my car tested for recall SC336, and it initially failed, indicating the engine needed replacement. The dealership ordered a new engine from Kia. However, a few days later, they called to say that after retesting, the engine was fine and didn't require replacement. Now, I'm experiencing excessive oil consumption, and the check engine light shows code P0420, indicating a faulty catalytic converter. This issue is likely due to the car burning oil, clogging the converter, and pointing to a problem with the piston rings – the same issue covered under recall SC336. Given the recall's warning of potential engine stalling and fire risk, I'm extremely uncomfortable driving this car.
Additional Notes:
Hi, I had my car tested for recall SC336, and it initially failed, indicating the engine needed replacement. The dealership ordered a new engine from Kia. However, a few days later, they called to say that after retesting, the engine was fine and didn't require replacement. Now, I'm experiencing excessive oil consumption, and the check engine light shows code P0420, indicating a faulty catalytic converter. This issue is likely due to the car burning oil, clogging the converter, and pointing to a problem with the piston rings – the same issue covered under recall SC336. Given the recall's warning of potential engine stalling and fire risk, I'm extremely uncomfortable driving this car.
Mfg Campaign: 11661589
Recall Date: May 17, 2025
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
I purchased vehicle in Nov 2025 from Autonation. It drove well for awhile, but once I drove steadily for several miles, the steering wheel started drifting back and forth, rather like it was driving itself. I was in on the 2025 recall for the piston issue, and failed the first test; apparently passed Kia's "new test". While at the dealership, they did an alignment and told me my problem was solved; I asked if they had test driven it, and had let the previous service rep, named Ken, know that it started after a period of driving, not come and go driving in town. I asked if they had test driven they car, they assured me they had but I don't know if they drove it any distance. On the way home, the steering wheel again shifted back and forth in as I drove a secondary road home that had long distances between intersections.
Corrective Action:
I purchased vehicle in Nov 2025 from Autonation. It drove well for awhile, but once I drove steadily for several miles, the steering wheel started drifting back and forth, rather like it was driving itself. I was in on the 2025 recall for the piston issue, and failed the first test; apparently passed Kia's "new test". While at the dealership, they did an alignment and told me my problem was solved; I asked if they had test driven it, and had let the previous service rep, named Ken, know that it started after a period of driving, not come and go driving in town. I asked if they had test driven they car, they assured me they had but I don't know if they drove it any distance. On the way home, the steering wheel again shifted back and forth in as I drove a secondary road home that had long distances between intersections.
Additional Notes:
I purchased vehicle in Nov 2025 from Autonation. It drove well for awhile, but once I drove steadily for several miles, the steering wheel started drifting back and forth, rather like it was driving itself. I was in on the 2025 recall for the piston issue, and failed the first test; apparently passed Kia's "new test". While at the dealership, they did an alignment and told me my problem was solved; I asked if they had test driven it, and had let the previous service rep, named Ken, know that it started after a period of driving, not come and go driving in town. I asked if they had test driven they car, they assured me they had but I don't know if they drove it any distance. On the way home, the steering wheel again shifted back and forth in as I drove a secondary road home that had long distances between intersections.
Mfg Campaign: 11661370
Recall Date: May 16, 2025
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11659718
Recall Date: May 8, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The engine is using too much oil
Corrective Action:
The engine is using too much oil
Additional Notes:
The engine is using too much oil
Mfg Campaign: 11659513
Recall Date: May 7, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was told that my engine failed the test for the recall for the incorrectly manufactured piston oil rings and that they would have to replace my engine. It has been turned in at the Shawnee-Mission KIA dealership since April 23rd and they said it would only take 2 weeks. I called again today at 5/5/2025 and now they are saying that repair is held indefinately and I have chemotherapy appointments that I have to show up for and they told me they do not loan cars out so I can have a means of transportation. I am given no specifics as to why this is happening. This is unacceptable.
Corrective Action:
I was told that my engine failed the test for the recall for the incorrectly manufactured piston oil rings and that they would have to replace my engine. It has been turned in at the Shawnee-Mission KIA dealership since April 23rd and they said it would only take 2 weeks. I called again today at 5/5/2025 and now they are saying that repair is held indefinately and I have chemotherapy appointments that I have to show up for and they told me they do not loan cars out so I can have a means of transportation. I am given no specifics as to why this is happening. This is unacceptable.
Additional Notes:
I was told that my engine failed the test for the recall for the incorrectly manufactured piston oil rings and that they would have to replace my engine. It has been turned in at the Shawnee-Mission KIA dealership since April 23rd and they said it would only take 2 weeks. I called again today at 5/5/2025 and now they are saying that repair is held indefinately and I have chemotherapy appointments that I have to show up for and they told me they do not loan cars out so I can have a means of transportation. I am given no specifics as to why this is happening. This is unacceptable.
Mfg Campaign: 11658988
Recall Date: May 5, 2025
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11658360
Recall Date: May 2, 2025
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where the contact was informed that the recall remedy was still under engineering review. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that it was determined that the recall remedy test was substandard, and the recall remedy was still under engineering review. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where the contact was informed that the recall remedy was still under engineering review. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that it was determined that the recall remedy test was substandard, and the recall remedy was still under engineering review. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where the contact was informed that the recall remedy was still under engineering review. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that it was determined that the recall remedy test was substandard, and the recall remedy was still under engineering review. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11658152
Recall Date: May 1, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On [XXX] Car stopped during traveling home on [XXX]. Had car towed to Stapleford Auto in St. Georges, Delaware. The mechanic found that the motor had seized. I Called KIA Customer Care and was advised to tow to the KIA dealer in Felton, Delaware. Dealer had the car from 2/26/25 and did not inspect the car until approximately 3/11/25. During the interim I discover a recall for model year 2021 due to faulty piston rings which was shown to cause engine seizures. When contacted by KIA dealer they claimed the problem was due to lack of Maintenace. I have documentation detailing the Maintenace of the car. I have contracted KIA customer care on several occasions stating that Maintenace was done and expected KIA live up to the recall notice. So far, no response. I contacted the Delaware Attorney General, and they told me to contact you folks. KIA Case#: [XXX] I appreciate any assistance in the manner. Thanks, [XXX] Email: [XXX] Cell: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] Car stopped during traveling home on [XXX]. Had car towed to Stapleford Auto in St. Georges, Delaware. The mechanic found that the motor had seized. I Called KIA Customer Care and was advised to tow to the KIA dealer in Felton, Delaware. Dealer had the car from 2/26/25 and did not inspect the car until approximately 3/11/25. During the interim I discover a recall for model year 2021 due to faulty piston rings which was shown to cause engine seizures. When contacted by KIA dealer they claimed the problem was due to lack of Maintenace. I have documentation detailing the Maintenace of the car. I have contracted KIA customer care on several occasions stating that Maintenace was done and expected KIA live up to the recall notice. So far, no response. I contacted the Delaware Attorney General, and they told me to contact you folks. KIA Case#: [XXX] I appreciate any assistance in the manner. Thanks, [XXX] Email: [XXX] Cell: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] Car stopped during traveling home on [XXX]. Had car towed to Stapleford Auto in St. Georges, Delaware. The mechanic found that the motor had seized. I Called KIA Customer Care and was advised to tow to the KIA dealer in Felton, Delaware. Dealer had the car from 2/26/25 and did not inspect the car until approximately 3/11/25. During the interim I discover a recall for model year 2021 due to faulty piston rings which was shown to cause engine seizures. When contacted by KIA dealer they claimed the problem was due to lack of Maintenace. I have documentation detailing the Maintenace of the car. I have contracted KIA customer care on several occasions stating that Maintenace was done and expected KIA live up to the recall notice. So far, no response. I contacted the Delaware Attorney General, and they told me to contact you folks. KIA Case#: [XXX] I appreciate any assistance in the manner. Thanks, [XXX] Email: [XXX] Cell: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11657824
Recall Date: Apr 30, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle idles low and stalls. This has happened very often while at stop lights and in turning lanes almost causing an accident. Took to the dealership and was told it was because it’s a small engine. The engine sounds like it is low on oil even though oil levels are good. Have had oil consumption and was told it was “within range”. Back hatch will not open from outside and the lights above the license plate no longer work even though we have replaced bulbs and checked fuses. Despite taking the car to the dealership multiple times since purchase and letting them know the issues they continue to tell me there is nothing wrong with the car and have not fixed the issue.
Corrective Action:
Vehicle idles low and stalls. This has happened very often while at stop lights and in turning lanes almost causing an accident. Took to the dealership and was told it was because it’s a small engine. The engine sounds like it is low on oil even though oil levels are good. Have had oil consumption and was told it was “within range”. Back hatch will not open from outside and the lights above the license plate no longer work even though we have replaced bulbs and checked fuses. Despite taking the car to the dealership multiple times since purchase and letting them know the issues they continue to tell me there is nothing wrong with the car and have not fixed the issue.
Additional Notes:
Vehicle idles low and stalls. This has happened very often while at stop lights and in turning lanes almost causing an accident. Took to the dealership and was told it was because it’s a small engine. The engine sounds like it is low on oil even though oil levels are good. Have had oil consumption and was told it was “within range”. Back hatch will not open from outside and the lights above the license plate no longer work even though we have replaced bulbs and checked fuses. Despite taking the car to the dealership multiple times since purchase and letting them know the issues they continue to tell me there is nothing wrong with the car and have not fixed the issue.
Mfg Campaign: 11657638
Recall Date: Apr 29, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle idles low and stalls. This has happened very often while at stop lights and in turning lanes almost causing an accident. Took to the dealership and was told it was because it’s a small engine. The engine sounds like it is low on oil even though oil levels are good. Have had oil consumption and was told it was “within range”. Back hatch will not open from outside and the lights above the license plate no longer work even though we have replaced bulbs and checked fuses. Despite taking the car to the dealership multiple times since purchase and letting them know the issues they continue to tell me there is nothing wrong with the car and have not fixed the issue.
Corrective Action:
Vehicle idles low and stalls. This has happened very often while at stop lights and in turning lanes almost causing an accident. Took to the dealership and was told it was because it’s a small engine. The engine sounds like it is low on oil even though oil levels are good. Have had oil consumption and was told it was “within range”. Back hatch will not open from outside and the lights above the license plate no longer work even though we have replaced bulbs and checked fuses. Despite taking the car to the dealership multiple times since purchase and letting them know the issues they continue to tell me there is nothing wrong with the car and have not fixed the issue.
Additional Notes:
Vehicle idles low and stalls. This has happened very often while at stop lights and in turning lanes almost causing an accident. Took to the dealership and was told it was because it’s a small engine. The engine sounds like it is low on oil even though oil levels are good. Have had oil consumption and was told it was “within range”. Back hatch will not open from outside and the lights above the license plate no longer work even though we have replaced bulbs and checked fuses. Despite taking the car to the dealership multiple times since purchase and letting them know the issues they continue to tell me there is nothing wrong with the car and have not fixed the issue.
Mfg Campaign: 11657638
Recall Date: Apr 29, 2025
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury