Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2021-2023 Seltos and Soul vehicles. The piston oil rings may have been manufactured incorrectly, which can result in engine damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: SC336
Recall Date: Feb 17, 2025
Consumer Complaints
76 ComplaintsKia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
As of today 05/08/25 car will not start, it was also chugging while i was on the freeway and would not go over 50mph
Corrective Action:
As of today 05/08/25 car will not start, it was also chugging while i was on the freeway and would not go over 50mph
Additional Notes:
As of today 05/08/25 car will not start, it was also chugging while i was on the freeway and would not go over 50mph
Mfg Campaign: 11659790
Recall Date: May 8, 2025
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2022 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact was adding oil occasionally. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer informed the contact that the recall was on hold. The failure mileage was unknown. Parts distribution disconnect.
Corrective Action:
The contact owns a 2022 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact was adding oil occasionally. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer informed the contact that the recall was on hold. The failure mileage was unknown. Parts distribution disconnect.
Additional Notes:
The contact owns a 2022 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact was adding oil occasionally. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer informed the contact that the recall was on hold. The failure mileage was unknown. Parts distribution disconnect.
Mfg Campaign: 11659421
Recall Date: May 7, 2025
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2022 Kia Soul. The contact was notified that the VIN was included in NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). No warning lights were illuminated. The contact had not experienced a failure; however, the dealer inspected the vehicle and informed the contact that the engine needed to be replaced as per the recall summary. The vehicle was not yet repaired. The manufacturer was notified of the issue. Parts distribution disconnect.
Corrective Action:
The contact owns a 2022 Kia Soul. The contact was notified that the VIN was included in NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). No warning lights were illuminated. The contact had not experienced a failure; however, the dealer inspected the vehicle and informed the contact that the engine needed to be replaced as per the recall summary. The vehicle was not yet repaired. The manufacturer was notified of the issue. Parts distribution disconnect.
Additional Notes:
The contact owns a 2022 Kia Soul. The contact was notified that the VIN was included in NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). No warning lights were illuminated. The contact had not experienced a failure; however, the dealer inspected the vehicle and informed the contact that the engine needed to be replaced as per the recall summary. The vehicle was not yet repaired. The manufacturer was notified of the issue. Parts distribution disconnect.
Mfg Campaign: 11659305
Recall Date: May 6, 2025
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer informed the contact that parts for the recall repair were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer informed the contact that parts for the recall repair were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer informed the contact that parts for the recall repair were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11658385
Recall Date: May 2, 2025
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the recall repair was on hold. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the manufacturer had placed the recall on hold. The manufacturer was testing the remedy. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the recall repair was on hold. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the manufacturer had placed the recall on hold. The manufacturer was testing the remedy. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the recall repair was on hold. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the manufacturer had placed the recall on hold. The manufacturer was testing the remedy. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11658553
Recall Date: May 2, 2025
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that while driving at various speeds, there was a rattling sound coming from the front end of the vehicle. No warning light was illuminated. The vehicle was taken to a Take 5 oil change, which informed the contact that the oil level was 2 quarts low and had failed to show up on the dipstick. The vehicle was driven to the residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, but was unable to schedule an appointment or provide a time frame. A second dealer, Kia of South Austin (5306 S I-35 Frontage Rd, Austin, TX 78745), was contacted and informed the contact that it would take at least a day for a diagnostic test, and there was no time frame for the repair because parts were on backorder. The manufacturer was made aware of the failure and was willing to provide the contact with a reimbursement. The manufacturer opened a case. The approximate failure mileage was 91,500. Parts distribution disconnect.
Corrective Action:
The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that while driving at various speeds, there was a rattling sound coming from the front end of the vehicle. No warning light was illuminated. The vehicle was taken to a Take 5 oil change, which informed the contact that the oil level was 2 quarts low and had failed to show up on the dipstick. The vehicle was driven to the residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, but was unable to schedule an appointment or provide a time frame. A second dealer, Kia of South Austin (5306 S I-35 Frontage Rd, Austin, TX 78745), was contacted and informed the contact that it would take at least a day for a diagnostic test, and there was no time frame for the repair because parts were on backorder. The manufacturer was made aware of the failure and was willing to provide the contact with a reimbursement. The manufacturer opened a case. The approximate failure mileage was 91,500. Parts distribution disconnect.
Additional Notes:
The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that while driving at various speeds, there was a rattling sound coming from the front end of the vehicle. No warning light was illuminated. The vehicle was taken to a Take 5 oil change, which informed the contact that the oil level was 2 quarts low and had failed to show up on the dipstick. The vehicle was driven to the residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, but was unable to schedule an appointment or provide a time frame. A second dealer, Kia of South Austin (5306 S I-35 Frontage Rd, Austin, TX 78745), was contacted and informed the contact that it would take at least a day for a diagnostic test, and there was no time frame for the repair because parts were on backorder. The manufacturer was made aware of the failure and was willing to provide the contact with a reimbursement. The manufacturer opened a case. The approximate failure mileage was 91,500. Parts distribution disconnect.
Mfg Campaign: 11656698
Recall Date: Apr 25, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My car is still under factory warranty and there's a recall, yet Kia will not provide any help
Corrective Action:
My car is still under factory warranty and there's a recall, yet Kia will not provide any help
Additional Notes:
My car is still under factory warranty and there's a recall, yet Kia will not provide any help
Mfg Campaign: 11656602
Recall Date: Apr 24, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My car is still under factory warranty and there's a recall, yet Kia will not provide any help
Corrective Action:
My car is still under factory warranty and there's a recall, yet Kia will not provide any help
Additional Notes:
My car is still under factory warranty and there's a recall, yet Kia will not provide any help
Mfg Campaign: 11656602
Recall Date: Apr 24, 2025
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Unknown, my car has been burning through oil every 1000 miles and is starting to seize as I’m driving which is super dangerous! I have kept up with my car on oil changes and everything else that is recommended.
Corrective Action:
Unknown, my car has been burning through oil every 1000 miles and is starting to seize as I’m driving which is super dangerous! I have kept up with my car on oil changes and everything else that is recommended.
Additional Notes:
Unknown, my car has been burning through oil every 1000 miles and is starting to seize as I’m driving which is super dangerous! I have kept up with my car on oil changes and everything else that is recommended.
Mfg Campaign: 11656237
Recall Date: Apr 23, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Unknown, my car has been burning through oil every 1000 miles and is starting to seize as I’m driving which is super dangerous! I have kept up with my car on oil changes and everything else that is recommended.
Corrective Action:
Unknown, my car has been burning through oil every 1000 miles and is starting to seize as I’m driving which is super dangerous! I have kept up with my car on oil changes and everything else that is recommended.
Additional Notes:
Unknown, my car has been burning through oil every 1000 miles and is starting to seize as I’m driving which is super dangerous! I have kept up with my car on oil changes and everything else that is recommended.
Mfg Campaign: 11656237
Recall Date: Apr 23, 2025
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Unknown, my car has been burning through oil every 1000 miles and is starting to seize as I’m driving which is super dangerous! I have kept up with my car on oil changes and everything else that is recommended.
Corrective Action:
Unknown, my car has been burning through oil every 1000 miles and is starting to seize as I’m driving which is super dangerous! I have kept up with my car on oil changes and everything else that is recommended.
Additional Notes:
Unknown, my car has been burning through oil every 1000 miles and is starting to seize as I’m driving which is super dangerous! I have kept up with my car on oil changes and everything else that is recommended.
Mfg Campaign: 11656237
Recall Date: Apr 23, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I dropped my car off yesterday and they stated that it did in fact need a new engine. My problem is how come the dealership won’t provide a loaner!? They are telling me that they are unsure when they can get it fixed! People need to go to work!! How can you expect a customer to be ok with this! I’m going to be forced to drive this car! This is completely ridiculous and unsatisfactory!
Corrective Action:
I dropped my car off yesterday and they stated that it did in fact need a new engine. My problem is how come the dealership won’t provide a loaner!? They are telling me that they are unsure when they can get it fixed! People need to go to work!! How can you expect a customer to be ok with this! I’m going to be forced to drive this car! This is completely ridiculous and unsatisfactory!
Additional Notes:
I dropped my car off yesterday and they stated that it did in fact need a new engine. My problem is how come the dealership won’t provide a loaner!? They are telling me that they are unsure when they can get it fixed! People need to go to work!! How can you expect a customer to be ok with this! I’m going to be forced to drive this car! This is completely ridiculous and unsatisfactory!
Mfg Campaign: 11655613
Recall Date: Apr 19, 2025
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was a knocking sound coming from the engine compartment while driving at various speeds. The contact stated that the vehicle occasionally stalled while driving at various speeds. The failure had occurred four times. The contact stated that during the last failure while driving approximately 30 MPH, the vehicle stalled. The contact coasted over to the side of the road and had the vehicle towed to the dealer. The contact was asked to provide proof of maintenance while the vehicle was being inspected, to determine if the engine would be replaced under the recall. The vehicle was not repaired. The manufacturer was made aware of the issue and opened a case. The failure mileage was approximately 44,896. Parts distribution disconnect.
Corrective Action:
The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was a knocking sound coming from the engine compartment while driving at various speeds. The contact stated that the vehicle occasionally stalled while driving at various speeds. The failure had occurred four times. The contact stated that during the last failure while driving approximately 30 MPH, the vehicle stalled. The contact coasted over to the side of the road and had the vehicle towed to the dealer. The contact was asked to provide proof of maintenance while the vehicle was being inspected, to determine if the engine would be replaced under the recall. The vehicle was not repaired. The manufacturer was made aware of the issue and opened a case. The failure mileage was approximately 44,896. Parts distribution disconnect.
Additional Notes:
The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was a knocking sound coming from the engine compartment while driving at various speeds. The contact stated that the vehicle occasionally stalled while driving at various speeds. The failure had occurred four times. The contact stated that during the last failure while driving approximately 30 MPH, the vehicle stalled. The contact coasted over to the side of the road and had the vehicle towed to the dealer. The contact was asked to provide proof of maintenance while the vehicle was being inspected, to determine if the engine would be replaced under the recall. The vehicle was not repaired. The manufacturer was made aware of the issue and opened a case. The failure mileage was approximately 44,896. Parts distribution disconnect.
Mfg Campaign: 11655000
Recall Date: Apr 16, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I've had issues with my air conditioner not working properly and now making a loud humming sound. Also my car is very sluggish and my motor is very loud when the car is running. Sometimes it doesn't want to shift exactly when it should it takes longer and I have to take my foot off the gas to let it shift. My car keeps running out of oil every time before the designated oil change time and mileage. This really worries me and no lights show on my dash when my oil pressure gets low which is alarming because it got low one time and I could hear the pistols rubbing together, I knew immediately I needed oil. Sure enough I put oil in the car the noise stopped and I went and got an oil change the next day because I was worried about my car. The oil issue has happened multiple times..
Corrective Action:
I've had issues with my air conditioner not working properly and now making a loud humming sound. Also my car is very sluggish and my motor is very loud when the car is running. Sometimes it doesn't want to shift exactly when it should it takes longer and I have to take my foot off the gas to let it shift. My car keeps running out of oil every time before the designated oil change time and mileage. This really worries me and no lights show on my dash when my oil pressure gets low which is alarming because it got low one time and I could hear the pistols rubbing together, I knew immediately I needed oil. Sure enough I put oil in the car the noise stopped and I went and got an oil change the next day because I was worried about my car. The oil issue has happened multiple times..
Additional Notes:
I've had issues with my air conditioner not working properly and now making a loud humming sound. Also my car is very sluggish and my motor is very loud when the car is running. Sometimes it doesn't want to shift exactly when it should it takes longer and I have to take my foot off the gas to let it shift. My car keeps running out of oil every time before the designated oil change time and mileage. This really worries me and no lights show on my dash when my oil pressure gets low which is alarming because it got low one time and I could hear the pistols rubbing together, I knew immediately I needed oil. Sure enough I put oil in the car the noise stopped and I went and got an oil change the next day because I was worried about my car. The oil issue has happened multiple times..
Mfg Campaign: 11654362
Recall Date: Apr 13, 2025
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I've had issues with my air conditioner not working properly and now making a loud humming sound. Also my car is very sluggish and my motor is very loud when the car is running. Sometimes it doesn't want to shift exactly when it should it takes longer and I have to take my foot off the gas to let it shift. My car keeps running out of oil every time before the designated oil change time and mileage. This really worries me and no lights show on my dash when my oil pressure gets low which is alarming because it got low one time and I could hear the pistols rubbing together, I knew immediately I needed oil. Sure enough I put oil in the car the noise stopped and I went and got an oil change the next day because I was worried about my car. The oil issue has happened multiple times..
Corrective Action:
I've had issues with my air conditioner not working properly and now making a loud humming sound. Also my car is very sluggish and my motor is very loud when the car is running. Sometimes it doesn't want to shift exactly when it should it takes longer and I have to take my foot off the gas to let it shift. My car keeps running out of oil every time before the designated oil change time and mileage. This really worries me and no lights show on my dash when my oil pressure gets low which is alarming because it got low one time and I could hear the pistols rubbing together, I knew immediately I needed oil. Sure enough I put oil in the car the noise stopped and I went and got an oil change the next day because I was worried about my car. The oil issue has happened multiple times..
Additional Notes:
I've had issues with my air conditioner not working properly and now making a loud humming sound. Also my car is very sluggish and my motor is very loud when the car is running. Sometimes it doesn't want to shift exactly when it should it takes longer and I have to take my foot off the gas to let it shift. My car keeps running out of oil every time before the designated oil change time and mileage. This really worries me and no lights show on my dash when my oil pressure gets low which is alarming because it got low one time and I could hear the pistols rubbing together, I knew immediately I needed oil. Sure enough I put oil in the car the noise stopped and I went and got an oil change the next day because I was worried about my car. The oil issue has happened multiple times..
Mfg Campaign: 11654362
Recall Date: Apr 13, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I've had issues with my air conditioner not working properly and now making a loud humming sound. Also my car is very sluggish and my motor is very loud when the car is running. Sometimes it doesn't want to shift exactly when it should it takes longer and I have to take my foot off the gas to let it shift. My car keeps running out of oil every time before the designated oil change time and mileage. This really worries me and no lights show on my dash when my oil pressure gets low which is alarming because it got low one time and I could hear the pistols rubbing together, I knew immediately I needed oil. Sure enough I put oil in the car the noise stopped and I went and got an oil change the next day because I was worried about my car. The oil issue has happened multiple times..
Corrective Action:
I've had issues with my air conditioner not working properly and now making a loud humming sound. Also my car is very sluggish and my motor is very loud when the car is running. Sometimes it doesn't want to shift exactly when it should it takes longer and I have to take my foot off the gas to let it shift. My car keeps running out of oil every time before the designated oil change time and mileage. This really worries me and no lights show on my dash when my oil pressure gets low which is alarming because it got low one time and I could hear the pistols rubbing together, I knew immediately I needed oil. Sure enough I put oil in the car the noise stopped and I went and got an oil change the next day because I was worried about my car. The oil issue has happened multiple times..
Additional Notes:
I've had issues with my air conditioner not working properly and now making a loud humming sound. Also my car is very sluggish and my motor is very loud when the car is running. Sometimes it doesn't want to shift exactly when it should it takes longer and I have to take my foot off the gas to let it shift. My car keeps running out of oil every time before the designated oil change time and mileage. This really worries me and no lights show on my dash when my oil pressure gets low which is alarming because it got low one time and I could hear the pistols rubbing together, I knew immediately I needed oil. Sure enough I put oil in the car the noise stopped and I went and got an oil change the next day because I was worried about my car. The oil issue has happened multiple times..
Mfg Campaign: 11654362
Recall Date: Apr 13, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Shortly after purchase (8/2/23) I began noticing a persistent engine rattle between regular oil changes. This escalated to stalling issues, including on the highway and at intersections and around sharp curves. I brought the car in for service multiple times, and although a part was replaced, the symptoms soon returned. On one occasion, the vehicle stalled while being driven by your service advisor, who confirmed it was “critically low” on oil—despite no dashboard warning, no visible leaks, and adherence to routine oil changes every 3,000 miles. Since that point, I followed all diagnostic procedures requested of me, including multiple oil consumption tests that required me to repeatedly take time off work. These tests produced inconsistent results: at times oil levels were acceptable, but shortly after, the same symptoms would return. At approximately 80,000 miles, a case was finally opened for suspected oil consumption, and I was told my concerns were valid and would be honored—even beyond the 100,000-mile warranty mark due to early documentation. Now, at 90,000 miles, I have been informed that the latest oil consumption is “within acceptable range,” and that no further action will be taken. Meanwhile, I am left with a car that unpredictably stalls from unindicated low oil levels—a serious and unsafe condition that has gone unresolved for the majority of my ownership. The lack of dashboard alerts means this issue places myself and others at risk each time I drive. To be clear, this is not just an inconvenience; it is a matter of safety and reliability. The engine has likely suffered long-term damage from prolonged oil starvation. I should not have to manually check the dipstick before every trip in a vehicle that is less than four years old and still under warranty. Moreover, I was never made aware of this issue at the time of sale (9/6/21).
Corrective Action:
Shortly after purchase (8/2/23) I began noticing a persistent engine rattle between regular oil changes. This escalated to stalling issues, including on the highway and at intersections and around sharp curves. I brought the car in for service multiple times, and although a part was replaced, the symptoms soon returned. On one occasion, the vehicle stalled while being driven by your service advisor, who confirmed it was “critically low” on oil—despite no dashboard warning, no visible leaks, and adherence to routine oil changes every 3,000 miles. Since that point, I followed all diagnostic procedures requested of me, including multiple oil consumption tests that required me to repeatedly take time off work. These tests produced inconsistent results: at times oil levels were acceptable, but shortly after, the same symptoms would return. At approximately 80,000 miles, a case was finally opened for suspected oil consumption, and I was told my concerns were valid and would be honored—even beyond the 100,000-mile warranty mark due to early documentation. Now, at 90,000 miles, I have been informed that the latest oil consumption is “within acceptable range,” and that no further action will be taken. Meanwhile, I am left with a car that unpredictably stalls from unindicated low oil levels—a serious and unsafe condition that has gone unresolved for the majority of my ownership. The lack of dashboard alerts means this issue places myself and others at risk each time I drive. To be clear, this is not just an inconvenience; it is a matter of safety and reliability. The engine has likely suffered long-term damage from prolonged oil starvation. I should not have to manually check the dipstick before every trip in a vehicle that is less than four years old and still under warranty. Moreover, I was never made aware of this issue at the time of sale (9/6/21).
Additional Notes:
Shortly after purchase (8/2/23) I began noticing a persistent engine rattle between regular oil changes. This escalated to stalling issues, including on the highway and at intersections and around sharp curves. I brought the car in for service multiple times, and although a part was replaced, the symptoms soon returned. On one occasion, the vehicle stalled while being driven by your service advisor, who confirmed it was “critically low” on oil—despite no dashboard warning, no visible leaks, and adherence to routine oil changes every 3,000 miles. Since that point, I followed all diagnostic procedures requested of me, including multiple oil consumption tests that required me to repeatedly take time off work. These tests produced inconsistent results: at times oil levels were acceptable, but shortly after, the same symptoms would return. At approximately 80,000 miles, a case was finally opened for suspected oil consumption, and I was told my concerns were valid and would be honored—even beyond the 100,000-mile warranty mark due to early documentation. Now, at 90,000 miles, I have been informed that the latest oil consumption is “within acceptable range,” and that no further action will be taken. Meanwhile, I am left with a car that unpredictably stalls from unindicated low oil levels—a serious and unsafe condition that has gone unresolved for the majority of my ownership. The lack of dashboard alerts means this issue places myself and others at risk each time I drive. To be clear, this is not just an inconvenience; it is a matter of safety and reliability. The engine has likely suffered long-term damage from prolonged oil starvation. I should not have to manually check the dipstick before every trip in a vehicle that is less than four years old and still under warranty. Moreover, I was never made aware of this issue at the time of sale (9/6/21).
Mfg Campaign: 11653674
Recall Date: Apr 9, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I am writing to formally report an engine failure in my 2022 Kia Soul, which I believe is directly related to the known engine defects that have prompted Kia to issue multiple recalls for this model and others with the same powertrain. Although my vehicle is not currently included in any active recall campaigns, it is exhibiting the exact symptoms and failure conditions outlined in Recall SC147 / SC200 (or similar recall numbers involving engine defects in Kia Souls and related models). Specifically, the vehicle has experienced: engine knocking, excessive oil consumption, and stalled while driving, which led to the diagnosis that the engine requires full replacement. The vehicle has been maintained according to the manufacturer’s recommended service schedule and has not been subject to any misuse or neglect. The failure appears to be consistent with the design or manufacturing defect that has affected a significant number of Kia engines, particularly those with the Theta II or Nu engines. This situation presents a serious safety concern, especially given the potential for the engine to seize while driving. It is also a substantial financial burden to bear for an issue that Kia has already acknowledged as systemic in other vehicles. I am respectfully requesting the following: 1.That my vehicle’s case be formally investigated for inclusion in any current or future recall campaigns. 2.That Kia offer coverage for the full cost of engine replacement under warranty or a goodwill repair program. 3.That the National Highway Traffic Safety Administration take this complaint under advisement as part of a broader pattern of engine-related failures. I have attached a service estimate that supports my claim. I would appreciate a prompt response and resolution to this matter, as the vehicle is currently inoperable and presents an ongoing hardship.
Corrective Action:
I am writing to formally report an engine failure in my 2022 Kia Soul, which I believe is directly related to the known engine defects that have prompted Kia to issue multiple recalls for this model and others with the same powertrain. Although my vehicle is not currently included in any active recall campaigns, it is exhibiting the exact symptoms and failure conditions outlined in Recall SC147 / SC200 (or similar recall numbers involving engine defects in Kia Souls and related models). Specifically, the vehicle has experienced: engine knocking, excessive oil consumption, and stalled while driving, which led to the diagnosis that the engine requires full replacement. The vehicle has been maintained according to the manufacturer’s recommended service schedule and has not been subject to any misuse or neglect. The failure appears to be consistent with the design or manufacturing defect that has affected a significant number of Kia engines, particularly those with the Theta II or Nu engines. This situation presents a serious safety concern, especially given the potential for the engine to seize while driving. It is also a substantial financial burden to bear for an issue that Kia has already acknowledged as systemic in other vehicles. I am respectfully requesting the following: 1.That my vehicle’s case be formally investigated for inclusion in any current or future recall campaigns. 2.That Kia offer coverage for the full cost of engine replacement under warranty or a goodwill repair program. 3.That the National Highway Traffic Safety Administration take this complaint under advisement as part of a broader pattern of engine-related failures. I have attached a service estimate that supports my claim. I would appreciate a prompt response and resolution to this matter, as the vehicle is currently inoperable and presents an ongoing hardship.
Additional Notes:
I am writing to formally report an engine failure in my 2022 Kia Soul, which I believe is directly related to the known engine defects that have prompted Kia to issue multiple recalls for this model and others with the same powertrain. Although my vehicle is not currently included in any active recall campaigns, it is exhibiting the exact symptoms and failure conditions outlined in Recall SC147 / SC200 (or similar recall numbers involving engine defects in Kia Souls and related models). Specifically, the vehicle has experienced: engine knocking, excessive oil consumption, and stalled while driving, which led to the diagnosis that the engine requires full replacement. The vehicle has been maintained according to the manufacturer’s recommended service schedule and has not been subject to any misuse or neglect. The failure appears to be consistent with the design or manufacturing defect that has affected a significant number of Kia engines, particularly those with the Theta II or Nu engines. This situation presents a serious safety concern, especially given the potential for the engine to seize while driving. It is also a substantial financial burden to bear for an issue that Kia has already acknowledged as systemic in other vehicles. I am respectfully requesting the following: 1.That my vehicle’s case be formally investigated for inclusion in any current or future recall campaigns. 2.That Kia offer coverage for the full cost of engine replacement under warranty or a goodwill repair program. 3.That the National Highway Traffic Safety Administration take this complaint under advisement as part of a broader pattern of engine-related failures. I have attached a service estimate that supports my claim. I would appreciate a prompt response and resolution to this matter, as the vehicle is currently inoperable and presents an ongoing hardship.
Mfg Campaign: 11653115
Recall Date: Apr 7, 2025
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2022 Kia Soul. The contact stated that while making a left turn, the vehicle lost motive power. The vehicle drifted to safety. The vehicle was restarted. Additionally, while driving on several occasions at speeds over 40 MPH, there was a rattling sound coming from the engine compartment. The contact then received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); while researching the cause of the failure. The manufacturer was notified of the failure and stated that parts for the repair were not yet available. The failure mileage was approximately 71,000.
Corrective Action:
The contact owns a 2022 Kia Soul. The contact stated that while making a left turn, the vehicle lost motive power. The vehicle drifted to safety. The vehicle was restarted. Additionally, while driving on several occasions at speeds over 40 MPH, there was a rattling sound coming from the engine compartment. The contact then received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); while researching the cause of the failure. The manufacturer was notified of the failure and stated that parts for the repair were not yet available. The failure mileage was approximately 71,000.
Additional Notes:
The contact owns a 2022 Kia Soul. The contact stated that while making a left turn, the vehicle lost motive power. The vehicle drifted to safety. The vehicle was restarted. Additionally, while driving on several occasions at speeds over 40 MPH, there was a rattling sound coming from the engine compartment. The contact then received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); while researching the cause of the failure. The manufacturer was notified of the failure and stated that parts for the repair were not yet available. The failure mileage was approximately 71,000.
Mfg Campaign: 11651007
Recall Date: Mar 27, 2025
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING). The contact stated that while driving 35 MPH, the vehicle started to leak oil. The contact stated that the oil was seeping onto the floorboard and the passenger's side floor mat. There were no warning lights illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The vehicle was not repaired. On a separate occasion, while the contact was driving 50 MPH, there was a puddle of oil underneath the vehicle with an abnormal knocking sound coming from the vehicle. The contact had taken the vehicle five different times to the dealer; however, the vehicle was not diagnosed. The dealer was unaware of where the oil leak was coming from. The contact stated that recently the vehicle started stalling and there was abnormal gasoline coming from the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 21.
Corrective Action:
The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING). The contact stated that while driving 35 MPH, the vehicle started to leak oil. The contact stated that the oil was seeping onto the floorboard and the passenger's side floor mat. There were no warning lights illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The vehicle was not repaired. On a separate occasion, while the contact was driving 50 MPH, there was a puddle of oil underneath the vehicle with an abnormal knocking sound coming from the vehicle. The contact had taken the vehicle five different times to the dealer; however, the vehicle was not diagnosed. The dealer was unaware of where the oil leak was coming from. The contact stated that recently the vehicle started stalling and there was abnormal gasoline coming from the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 21.
Additional Notes:
The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING). The contact stated that while driving 35 MPH, the vehicle started to leak oil. The contact stated that the oil was seeping onto the floorboard and the passenger's side floor mat. There were no warning lights illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The vehicle was not repaired. On a separate occasion, while the contact was driving 50 MPH, there was a puddle of oil underneath the vehicle with an abnormal knocking sound coming from the vehicle. The contact had taken the vehicle five different times to the dealer; however, the vehicle was not diagnosed. The dealer was unaware of where the oil leak was coming from. The contact stated that recently the vehicle started stalling and there was abnormal gasoline coming from the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 21.
Mfg Campaign: 11649033
Recall Date: Mar 18, 2025
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