KIA SOUL 2023

Complete listing of complaints and recalls for this vehicle

61
Complaints
13
Recalls

Complaints & Recalls

61 Complaints 13 Recalls

Official Safety Recalls - Important!

13 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Kia America, Inc.
NHTSA Campaign: 25V099000 SAFETY RECALL
137.3K Vehicles Affected
Recall Date: Feb 17, 2025
Safety Issue:

Kia America, Inc. (Kia) is recalling certain 2021-2023 Seltos and Soul vehicles. The piston oil rings may have been manufactured incorrectly, which can result in engine damage.

Potential Risk:
Engine damage can cause a vehicle stall or fire, increasing the risk of a crash or injury.
FREE Recall Solution:
Dealers will inspect and replace the engine as necessary, free of charge. Dealers will also install piston-ring noise sensing system (PNSS) software, free of charge. Owner notification letters were mailed April 4, 2025. Owners may contact Kia customer service at 800-333-4542. Kia's number for this recall is SC336.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.

Action Required: Contact your local KIA dealer to schedule your FREE recall repair.
Manufacturer: KIA
Mfg Campaign: SC336
Notice Date: Apr 4, 2025
Recall Date: Feb 17, 2025
Kia America, Inc.
NHTSA Campaign: 23V830000 SAFETY RECALL
3K Vehicles Affected
Recall Date: Dec 7, 2023
Safety Issue:

Kia America, Inc. (Kia) is recalling certain 2023 Soul and 2024 Seltos vehicles. Due to a manufacturing error, the side curtain air bags may deploy unexpectedly.

Potential Risk:
An air bag that deploys unexpectedly can increase the risk of injury or crash.
FREE Recall Solution:
Dealers will inspect and replace both side curtain air bag modules as necessary, free of charge. Owner notification letters were mailed January 31, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC289.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local KIA dealer to schedule your FREE recall repair.
Manufacturer: KIA
Mfg Campaign: SC289
Notice Date: Jan 31, 2024
Recall Date: Dec 7, 2023
Kia America, Inc.
NHTSA Campaign: 23V531000 SAFETY RECALL
39.8K Vehicles Affected
Recall Date: Jul 31, 2023
Safety Issue:

Kia America, Inc. (Kia) is recalling certain 2023 Soul, Sportage, and 2023-2024 Seltos vehicles. The electronic controller for the Idle Stop & Go oil pump assembly may contain damaged electrical components that can cause the pump to overheat.

Potential Risk:
An electric oil pump assembly that overheats increases the risk of a vehicle fire.
FREE Recall Solution:
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect and replace the electric oil pump controller, as necessary, free of charge. Owner notification letters are expected to be mailed September 28, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC275.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local KIA dealer to schedule your FREE recall repair.
Manufacturer: KIA
Mfg Campaign: SC275
Notice Date: Sep 28, 2023
Recall Date: Jul 31, 2023
Kia America, Inc.
NHTSA Campaign: 23V298000 SAFETY RECALL
108.9K Vehicles Affected
Recall Date: Apr 26, 2023
Safety Issue:

Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen.The instrument cluster may fail to display any information when the vehicle is started.As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."

Potential Risk:
A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.
FREE Recall Solution:
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local KIA dealer to schedule your FREE recall repair.
Manufacturer: KIA
Mfg Campaign: SC270
Notice Date: May 26, 2023
Recall Date: Apr 26, 2023

Consumer Complaints

61 Complaints
Kia America, Inc.
Campaign: 11486261 Other
Sep 25, 2022
Defect Description:

LANE DEPARTURE: WARNING

Potential Consequences:

I am driving on the highway. No construction. No traffic. Cruising. No problems. I get a dashboard warning "WRONG WAY! Turn around safely" It was on for at least 10minutes. Very worrisome. But the lane assist was still working.

Corrective Action:

I am driving on the highway. No construction. No traffic. Cruising. No problems. I get a dashboard warning "WRONG WAY! Turn around safely" It was on for at least 10minutes. Very worrisome. But the lane assist was still working.

Additional Notes:

I am driving on the highway. No construction. No traffic. Cruising. No problems. I get a dashboard warning "WRONG WAY! Turn around safely" It was on for at least 10minutes. Very worrisome. But the lane assist was still working.

Manufacturer: KIA
Mfg Campaign: 11486261
Notice Date: Sep 25, 2022
Recall Date: Sep 25, 2022
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