Complaints & Recalls
Consumer Complaints
26 ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While sitting at a light, the vehicle would completely turn off! I put the vehicle in park and attempt to restart it. After several attempts, the vehicle would turn on and work properly. This happened to me on 2 occasions. The first time it happened was [XXX]. (My son and I were on the way to church).The second time was approx. a week and a half later. Then, on 8/8/24 about a week after the second stalling, the check engine light came on. I called the dealership and explained the problem. I took the vehicle to the dealership on [XXX] and on [XXX] the Service manager was attempting to return the car to me, when the car shut off in traffic while she was behind the wheel. She called me to let me know what happened and returned the car to the dealerships service department. This was on [XXX] and the car is still at the dealership. The service manager told me they can't start working on my car until they hear from the Engineers! This was on [XXX]. It's now 9/16/24. I haven't heard from anyone at the dealership! I've made 2 car payments and I've paid my auto insurance in full for 6 months for a car that I can't drive and don't have!!! I called the gentleman that sold me the car and left a message asking him to have the owner of the dealership to call me. He returned my call and said that I could come in and trade the vehicle in for another car. I plan on attempting this on 9/20/24. This car was purchased at Clay Cooley Kia of Irving in Texas and this experience has been an ABSOLUTE NIGHTMARE!!! I can't wait for this TO BE OVER!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While sitting at a light, the vehicle would completely turn off! I put the vehicle in park and attempt to restart it. After several attempts, the vehicle would turn on and work properly. This happened to me on 2 occasions. The first time it happened was [XXX]. (My son and I were on the way to church).The second time was approx. a week and a half later. Then, on 8/8/24 about a week after the second stalling, the check engine light came on. I called the dealership and explained the problem. I took the vehicle to the dealership on [XXX] and on [XXX] the Service manager was attempting to return the car to me, when the car shut off in traffic while she was behind the wheel. She called me to let me know what happened and returned the car to the dealerships service department. This was on [XXX] and the car is still at the dealership. The service manager told me they can't start working on my car until they hear from the Engineers! This was on [XXX]. It's now 9/16/24. I haven't heard from anyone at the dealership! I've made 2 car payments and I've paid my auto insurance in full for 6 months for a car that I can't drive and don't have!!! I called the gentleman that sold me the car and left a message asking him to have the owner of the dealership to call me. He returned my call and said that I could come in and trade the vehicle in for another car. I plan on attempting this on 9/20/24. This car was purchased at Clay Cooley Kia of Irving in Texas and this experience has been an ABSOLUTE NIGHTMARE!!! I can't wait for this TO BE OVER!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While sitting at a light, the vehicle would completely turn off! I put the vehicle in park and attempt to restart it. After several attempts, the vehicle would turn on and work properly. This happened to me on 2 occasions. The first time it happened was [XXX]. (My son and I were on the way to church).The second time was approx. a week and a half later. Then, on 8/8/24 about a week after the second stalling, the check engine light came on. I called the dealership and explained the problem. I took the vehicle to the dealership on [XXX] and on [XXX] the Service manager was attempting to return the car to me, when the car shut off in traffic while she was behind the wheel. She called me to let me know what happened and returned the car to the dealerships service department. This was on [XXX] and the car is still at the dealership. The service manager told me they can't start working on my car until they hear from the Engineers! This was on [XXX]. It's now 9/16/24. I haven't heard from anyone at the dealership! I've made 2 car payments and I've paid my auto insurance in full for 6 months for a car that I can't drive and don't have!!! I called the gentleman that sold me the car and left a message asking him to have the owner of the dealership to call me. He returned my call and said that I could come in and trade the vehicle in for another car. I plan on attempting this on 9/20/24. This car was purchased at Clay Cooley Kia of Irving in Texas and this experience has been an ABSOLUTE NIGHTMARE!!! I can't wait for this TO BE OVER!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11614930
Recall Date: Sep 16, 2024
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE BRAKE PEDAL RUBBER IS MADE OF A HARD PLASTIC OR SYNTHETIC RUBBER. BOTH I AND MY WIFES FOOT SLIDES OFF OF IT NO MATTER WHAT TYPE OF SHOE WERE WEARING. I STARTED WEARING TENNIS SHOES, HELPED A LITTLE. BUT I'VE NEARLY HAD SEVERAL WRECKS WHERE I WAS GOING SLOW CAME UP TO THE LIGHT AND MY FOOTS COME OFF THE PEDDLE AND I NEARLY RAN INTO THE STOPPED CAR INFRONT OF ME, I MEAN BY INCHES. I PUT BOTH FEET ON THE PEDDLE NOW WITH ONE UP ON THE PEDDLE METAL STEM THAT HOLDS THE PAD OWN OUT OF AN ABUNDANCE OF CAUTION. I'M REALLY AFRAID TO DRIVE THE CAR.IT'S AN ACCIDENT WAITING TO HAPPEN
Corrective Action:
THE BRAKE PEDAL RUBBER IS MADE OF A HARD PLASTIC OR SYNTHETIC RUBBER. BOTH I AND MY WIFES FOOT SLIDES OFF OF IT NO MATTER WHAT TYPE OF SHOE WERE WEARING. I STARTED WEARING TENNIS SHOES, HELPED A LITTLE. BUT I'VE NEARLY HAD SEVERAL WRECKS WHERE I WAS GOING SLOW CAME UP TO THE LIGHT AND MY FOOTS COME OFF THE PEDDLE AND I NEARLY RAN INTO THE STOPPED CAR INFRONT OF ME, I MEAN BY INCHES. I PUT BOTH FEET ON THE PEDDLE NOW WITH ONE UP ON THE PEDDLE METAL STEM THAT HOLDS THE PAD OWN OUT OF AN ABUNDANCE OF CAUTION. I'M REALLY AFRAID TO DRIVE THE CAR.IT'S AN ACCIDENT WAITING TO HAPPEN
Additional Notes:
THE BRAKE PEDAL RUBBER IS MADE OF A HARD PLASTIC OR SYNTHETIC RUBBER. BOTH I AND MY WIFES FOOT SLIDES OFF OF IT NO MATTER WHAT TYPE OF SHOE WERE WEARING. I STARTED WEARING TENNIS SHOES, HELPED A LITTLE. BUT I'VE NEARLY HAD SEVERAL WRECKS WHERE I WAS GOING SLOW CAME UP TO THE LIGHT AND MY FOOTS COME OFF THE PEDDLE AND I NEARLY RAN INTO THE STOPPED CAR INFRONT OF ME, I MEAN BY INCHES. I PUT BOTH FEET ON THE PEDDLE NOW WITH ONE UP ON THE PEDDLE METAL STEM THAT HOLDS THE PAD OWN OUT OF AN ABUNDANCE OF CAUTION. I'M REALLY AFRAID TO DRIVE THE CAR.IT'S AN ACCIDENT WAITING TO HAPPEN
Mfg Campaign: 11613757
Recall Date: Sep 10, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The entire instrument cluster above the steering wheel is blacked out, and the car is constantly saying “wrong driving direction detected.” I cannot see my speed, fuel gauge, odometer or whether there are safety alerts.
Corrective Action:
The entire instrument cluster above the steering wheel is blacked out, and the car is constantly saying “wrong driving direction detected.” I cannot see my speed, fuel gauge, odometer or whether there are safety alerts.
Additional Notes:
The entire instrument cluster above the steering wheel is blacked out, and the car is constantly saying “wrong driving direction detected.” I cannot see my speed, fuel gauge, odometer or whether there are safety alerts.
Mfg Campaign: 11598232
Recall Date: Jul 2, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Budget rental out of KSGF. THIS DANGEROUS COMPACT SUV IS UNFIT FOR UNITED STATES ROADS AND INTERSTATE HIGHWAYS. IN 2 WEEKS THE CAR OVER 8x Attempted to Overpower my driver inputs nearly driving me in to semi tractor trailer rigs. Further every time that happens a loud annoying message to take a coffee break even 7 minutes into the drive since engine start up. The partial Turn Off only partly lessens this Dangerous technology. It attempts to STOP THE DRIVER FROM STEERING AND ACCELERATOR AND EVEN BRAKE INPUTS. maybe appropriate in South Korea type of roads and laws and high density of autos... not true in the Continental U.S..
Corrective Action:
Budget rental out of KSGF. THIS DANGEROUS COMPACT SUV IS UNFIT FOR UNITED STATES ROADS AND INTERSTATE HIGHWAYS. IN 2 WEEKS THE CAR OVER 8x Attempted to Overpower my driver inputs nearly driving me in to semi tractor trailer rigs. Further every time that happens a loud annoying message to take a coffee break even 7 minutes into the drive since engine start up. The partial Turn Off only partly lessens this Dangerous technology. It attempts to STOP THE DRIVER FROM STEERING AND ACCELERATOR AND EVEN BRAKE INPUTS. maybe appropriate in South Korea type of roads and laws and high density of autos... not true in the Continental U.S..
Additional Notes:
Budget rental out of KSGF. THIS DANGEROUS COMPACT SUV IS UNFIT FOR UNITED STATES ROADS AND INTERSTATE HIGHWAYS. IN 2 WEEKS THE CAR OVER 8x Attempted to Overpower my driver inputs nearly driving me in to semi tractor trailer rigs. Further every time that happens a loud annoying message to take a coffee break even 7 minutes into the drive since engine start up. The partial Turn Off only partly lessens this Dangerous technology. It attempts to STOP THE DRIVER FROM STEERING AND ACCELERATOR AND EVEN BRAKE INPUTS. maybe appropriate in South Korea type of roads and laws and high density of autos... not true in the Continental U.S..
Mfg Campaign: 11595961
Recall Date: Jun 23, 2024
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
Budget rental out of KSGF. THIS DANGEROUS COMPACT SUV IS UNFIT FOR UNITED STATES ROADS AND INTERSTATE HIGHWAYS. IN 2 WEEKS THE CAR OVER 8x Attempted to Overpower my driver inputs nearly driving me in to semi tractor trailer rigs. Further every time that happens a loud annoying message to take a coffee break even 7 minutes into the drive since engine start up. The partial Turn Off only partly lessens this Dangerous technology. It attempts to STOP THE DRIVER FROM STEERING AND ACCELERATOR AND EVEN BRAKE INPUTS. maybe appropriate in South Korea type of roads and laws and high density of autos... not true in the Continental U.S..
Corrective Action:
Budget rental out of KSGF. THIS DANGEROUS COMPACT SUV IS UNFIT FOR UNITED STATES ROADS AND INTERSTATE HIGHWAYS. IN 2 WEEKS THE CAR OVER 8x Attempted to Overpower my driver inputs nearly driving me in to semi tractor trailer rigs. Further every time that happens a loud annoying message to take a coffee break even 7 minutes into the drive since engine start up. The partial Turn Off only partly lessens this Dangerous technology. It attempts to STOP THE DRIVER FROM STEERING AND ACCELERATOR AND EVEN BRAKE INPUTS. maybe appropriate in South Korea type of roads and laws and high density of autos... not true in the Continental U.S..
Additional Notes:
Budget rental out of KSGF. THIS DANGEROUS COMPACT SUV IS UNFIT FOR UNITED STATES ROADS AND INTERSTATE HIGHWAYS. IN 2 WEEKS THE CAR OVER 8x Attempted to Overpower my driver inputs nearly driving me in to semi tractor trailer rigs. Further every time that happens a loud annoying message to take a coffee break even 7 minutes into the drive since engine start up. The partial Turn Off only partly lessens this Dangerous technology. It attempts to STOP THE DRIVER FROM STEERING AND ACCELERATOR AND EVEN BRAKE INPUTS. maybe appropriate in South Korea type of roads and laws and high density of autos... not true in the Continental U.S..
Mfg Campaign: 11595961
Recall Date: Jun 23, 2024
Kia America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Budget rental out of KSGF. THIS DANGEROUS COMPACT SUV IS UNFIT FOR UNITED STATES ROADS AND INTERSTATE HIGHWAYS. IN 2 WEEKS THE CAR OVER 8x Attempted to Overpower my driver inputs nearly driving me in to semi tractor trailer rigs. Further every time that happens a loud annoying message to take a coffee break even 7 minutes into the drive since engine start up. The partial Turn Off only partly lessens this Dangerous technology. It attempts to STOP THE DRIVER FROM STEERING AND ACCELERATOR AND EVEN BRAKE INPUTS. maybe appropriate in South Korea type of roads and laws and high density of autos... not true in the Continental U.S..
Corrective Action:
Budget rental out of KSGF. THIS DANGEROUS COMPACT SUV IS UNFIT FOR UNITED STATES ROADS AND INTERSTATE HIGHWAYS. IN 2 WEEKS THE CAR OVER 8x Attempted to Overpower my driver inputs nearly driving me in to semi tractor trailer rigs. Further every time that happens a loud annoying message to take a coffee break even 7 minutes into the drive since engine start up. The partial Turn Off only partly lessens this Dangerous technology. It attempts to STOP THE DRIVER FROM STEERING AND ACCELERATOR AND EVEN BRAKE INPUTS. maybe appropriate in South Korea type of roads and laws and high density of autos... not true in the Continental U.S..
Additional Notes:
Budget rental out of KSGF. THIS DANGEROUS COMPACT SUV IS UNFIT FOR UNITED STATES ROADS AND INTERSTATE HIGHWAYS. IN 2 WEEKS THE CAR OVER 8x Attempted to Overpower my driver inputs nearly driving me in to semi tractor trailer rigs. Further every time that happens a loud annoying message to take a coffee break even 7 minutes into the drive since engine start up. The partial Turn Off only partly lessens this Dangerous technology. It attempts to STOP THE DRIVER FROM STEERING AND ACCELERATOR AND EVEN BRAKE INPUTS. maybe appropriate in South Korea type of roads and laws and high density of autos... not true in the Continental U.S..
Mfg Campaign: 11595961
Recall Date: Jun 23, 2024
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